HSBC Bank Credit Card — Unexpected billing

 
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India
HSBC Bank Credit Card
Posted:[protected] by Basant Mall [send email]
Unexpected billing
I have two credit card from said Bank. i am using these cards since last 3 year. up to last jun-2007 there were no issue regarding billing. In july, 2007 i have recieved monthly bills where Rs-4000/- was appearing extra which I never used. I have made so many calls to customer care to resolve this issue but no action taken. after that i have'nt recieved any bills containing breakup. i got just phone calls for minimum payments, few times i have paid that also. further they are just keep adding late payment charges without sending any bills. Now they are threatening me over phone that they will take legal action. Please help me.

Best Regards,

Basant Mall
Service Engineer (AMS-North)
Honeywell Building Solutions - India
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Comments

I have two credit card from said Bank. i am using these cards since last 3 year. up to last jun-2007 there were no issue regarding billing. In july, 2007 i have recieved monthly bills where Rs-4000/- was appearing extra which I never used. I have made so many calls to customer care to resolve this issue but no action taken. after that i have'nt recieved any bills containing breakup. i got just phone calls for minimum payments, few times i have paid that also. further they are just keep adding late payment charges without sending any bills. Now they are threatening me over phone that they will take legal action. Please help me.

Best Regards,

Basant Mall
Service Engineer (AMS-North)
Honeywell Building Solutions - India

Phone: +[protected] Honeywell Automation India Ltd.
Fax : +[protected] 86, First Floor
Mobile: +91-[protected] Industrial Estate Okhla-III
Email : Basant.[protected]@honeywell.com New Delhi - 110020, India
This is regarding the HSBC credit card delivery through "Blue Dart". I had applied for card and they was made. I received a call from above said courier company for the delivery of card. But they never delivered the same. I made calls several times but only dates i got and lastly they told me that they have returned card to bank. I am totally fed up and my humble appeal to you that please make some arrangement to redeiver my card. I am very upset with Blue Dart and will never use this company again.

Best Regards,
Kumar Priyawart
[protected]
Your Representative Mr.Karthick (mobile no:[protected])contacted me regarding credit card and assured me that you could apply today and you will get 1000Rs gift voucher.Then I have applied and got the credit card but till date I have not received the gift voucher.
The same guy cotacted my manager Mr.Manojmishra and told him the above said things.He also applied and got the card,but not got the Gift voucher.
This shows that the above said person CHEATED us and spoiled your bank name.
Now we both decided to return the card.
Dear sir
I received a unexpected massage from your creadit card office is that "The pymt on your HSBC credit card is overdue. Pls pay min due of Rs 300 in 3 day. Pls ignore if alrdy paid" but actually I am not using your credit card yet new.
so, Kinly equary and Infom me if there is any problem.
Regards
K Ranjit singh
#[protected]
Dear team

this is request from my side that how to apply for hsbc credit cards or you contact to my no:[protected]
last 2 months statment not recived. jan to feb & feb to mar
we have deposite chq. but bank mistake non credit in my account
sir
i please send my transation in my email id





regards,
srikanth.m
Dear sir
I received a unexpected massage from your creadit card office is that "The pymt on your HSBC credit card is overdue. Pls pay min due of Rs 354.67 in 24 hours. Pls ignore if alrdy paid ".
so, Kinly equary and Infom me if there is any problem.
Regards
M. Madhava Rao
#[protected]
please send my transation in my email id
Dear Sir,

I am your credit card holder. Kindly send us your email id immediately.

Regards,
Varikasery
To,

Credit Card Division
HSBC Bank



With reference to the call received on 25th June from one of your customer executives of bill-payment division, I am deeply pained to inform you that :-

· A guy namely Saahil called me up and instructed me to pay a due amount of Rs. 465/- approx. the very next day as min. amt. due,
· I told him that I had no information in this regard as I have not received any statement as yet,
· to my utter surprise, he said that as he (Saahil) was telling to pay, so I should pay up immediately and he would send a collection executive the coming day,
· I refused his “order” and asked for a statement in hard copy, also I informed him that I have a practice of paying online,
· sir, you would be surprised to know that Saahil started arguing with me saying like “agar aapke paas paise nahi hote to credit card kyun banwa lete ho..and so on …bla..bla..”
· I hang up the phone and decided to take your attention to this rude behavior of your employee…

Sir, in the light of the above mentioned event, kindly note that I have taken serious note of this ill-mannerism of your “esteemed” organizational environment. First of all, I would remind you that as per basic guidelines issued by RBI, a customer must be given at least 15 days to pay the minimum amount due whatsoever, not the very next day of the information. Your executive Saahil has breached this basic clause of RBI. He needs a refresher training in this regard. I beg to inform you that I use several cards issued by ICICI, HDFC, Barclays, SBI etc and none of them use this wild behavior to make a payment as I am very regular in payment terms. You are supposed to send me a statement first and ask me to pay after giving me at least 15 days. But this basic practice is not exercised by HSBC.

I, therefore, request you to reply me that why should I not cancel your card on this unwarranted call of your Saahil? Also, kindly let me know that what action are you taking against him in this regard as I am deeply pained. I expect a reply from you within 24 hours before that I will initiate my payment process of the said amount through cheque. I am not supposed to receive any type of rude call for payment as per my consumer rights laid down in Consumer protection Act 1986.



Thanking you

Bhartendu Mishra

Credit Card No. : [protected]

Address : 136, Ist Floor, R.P.S. Colony, DDA Flats
Khanpur
New Delhi - 110062

Phone No. : [protected], [protected]
Mail-ID: [protected]@gmail.com,
[protected]@aptaracorp.com
To,

Credit Card Division
HSBC Bank

Sir,

With due respect and a deep pain, I wish to inform you that I again got a reminder rude call of some Raj, posed as an employee of your bill recovery cell. He uttered the same version asking me to pay the due. When I asked about Saahil, he surprised me to disclose that Saahil was his nickname, he is Raj indeed. I ask you, sir, what the hell is being played in your payment department? I asked for the statement be sent to my address in hard copy but he again started calling like original Saahil – very rude and coarse language. Anyway, this time I have tried to record his conversation in my phone recorder and wish to take some legal action against this one sided recovery call by this Saahil aka Raj. This is clear cut breach of RBI guidelines.

I am waiting for your reply to the email already sent to you earlier. Before that I am desperate to know why is he insisting to pay the due to his executive only ? why is he changing his name twice in his two calls made? These are beyond my comprehension because only thing I understand is that I am trying to be harassed by your executive against which I will take the requisite initiative if not satisfied with your kind reply.


Thanking you

Bhartendu Mishra

Credit Card No. : [protected]

Phone No. : [protected], [protected]
Mail-ID: [protected]@gmail.com,
[protected]@aptaracorp.com
I didn't get any reply for our problem. Any update???
Sir,
I am using HSBC Gold Credit Card since one year. When I took the card I was told that the Card and Addon card would not be accounted for any Annual charges.In fact that was the only reason that opted for the Credit Card. But now all of a sudden I find that they are charging the Annual fee.
Can you please advise me what shoudl I do now.I feel like surrendering the card right away.
Regards,
Barshan
#[protected]
I, Amit Khanna, HSBC Credit Card Holder ([protected]). Thoroughly disappointed with the way you service your loyal clients. Although I had got 4 other companies credit card with me and I was happy with others credit cards services. In the Month of Oct 07, I had got new HSBC credit card. Keeping in consideration, the reputed value in the market, I started using entire transaction on your credit card.



The entire payment was outstanding for the Month of Nov 07 was Rs. 40640/- and for Dec 07 was appox Rs.6000/-. There were some confusing on billing cycle date and upon having an unsatisfied answer with customer care. I made a cheque for entire amount (Rs.46588/-) on 19th Dec, 07, whatever total outstanding was there on my credit card and made a request to cancel my credit card.



After 19th Dec, I had got 10 calls from Chennai head office, stating that please continue this card and we would reverse all the charges of late payment.



I just got one another statement which states my outstanding is again Rs.2352/- against late charges, which is surprising for me.



Please treat this mail as the serious note for cancellation of my credit card and would be rather happy to have no dealing with this bank in future.
I have receive bill for annnual charges whereas at the time of appline i have confirmed that there is no annual charges kindly wave of
I am getting credit card statement every month from
[protected]@hsbc.co.in
It has an attachement which never opens and moreover I don't even have active HSBC card. The one I had expired long back and that one I never activated.
I sent an email to customer care, but no response from them.
May I know what this issue is?
Dear sir
I received a unexpected massage from your creadit card office is that "The pymt on your HSBC credit card is overdue. Pls pay min due of Rs 700 in 3 day. Pls ignore if alrdy paid" but actually I am not using your credit card yet .
so, Kinly equary and Infom me if there is any problem.
Regards
Yogendra
[protected]
I got statement but in this finance charge will be added why added it add? also take extra service charges from railway ticket also.

this is not suitable for me or any one.

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    HSBC Bank Credit Card - Unexpected billing