[Resolved] ICICI Bank - — complaint logged with ICICI Bank for Mis-selling me a Personal Loan | |
Dear Sir/Madam, This is in reference to a complaint logged with ICICI Bank for Mis-selling me a Personal Loan, Rude Behaviour and Losing 2 security cheques which they claim not to have received. Now that I have paid off the loan after running from here and there and I'm looking forward for Justice and fairness from ICICI Bank. These people have made me run about and made me cry. All I'am asking is a fair compensation of refund of stop payment of 2 cheques and re-imbursement for Interest charges and pre-closure charges as the loan was of no use to me and that I had to pay it off. Please help in this situation. Please find a Detailed complaint numbers and the only response i have been receiving from ICICI bank complaint team is that we will resolve your query and they just send me a feedback form for them and no fair resolution. Please help. Complaint to ICICI Bank "Head Service QualityDear Mr. Sadhwani, We refer to your e-mail dated November 13, 2007 to "headse... 12/6/07 Naresh Sadhwani to Head show details 12/28/07 (11 days ago) Reply Hi Sir/Madam, It seems that you had promised a prompt resolution and a reply as per your mail below (Service Reference number SR[protected], within 10 working days. What am i supposed to do now as I have not received any reply or any kind of acknowledgement from you. I'am just wondering who is to be responsible for all this. Please reply. [protected] Forwarded message[protected] From: Head Service Quality <[protected]@icicibank.com > Date: Dec 6, 2007 4:16 PM Subject: RE:'ICICICARE=[protected]' Re: Re: 'ICICICARE=[protected]' Complaintfrom Naresh A. Sadhwani /naresh.[protected]@gmail.com To: Naresh Sadhwani < naresh.[protected]@gmail.com> Dear Mr. Sadhwani, We refer to your e-mail dated November 13, 2007 to " [protected]@icicibank.com". Please find the attachments addressing your issues related to cheques and discrepancy in rate of interest. We would like to know whether you were satisfied with this e-mail interaction with Head Service Quality team. Please click on http://www.hansaresearch.com/icicibank/hsq/loan.asp?HSQ=26338768 to tell us. Sincerely, Ganesh R Chawan Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Subject: Re: Re: 'ICICICARE=[protected]' Complaintfrom Naresh A. Sadhwani /naresh.[protected]@gmail.com Dear Mr Ganesh R Chawan, It seems that you had promised a prompt resolution and a reply as per your mail below (Service Reference number SR[protected], within 10 working days. What am i supposed to do now as I have not received any reply or any kind of acknowledgement from you. I'am just wondering who is to be responsible for all this. Please reply. Thanks and regards, Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] On 10/30/07, Head Service Quality < [protected]@icicibank.com> wrote: Dear Mr. Sadhwani, We refer to your e-mail dated October 30, 2007 to " [protected]@icicibank.com". As per our telephonic conversation dated October 30, 2007, your complaint has been registered under Service Reference number SR43022613. We will respond to you within 10 working days. Looking forward for your co-operation. Sincerely, Ganesh R Chawan Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Subject: Re: 'ICICICARE=[protected]' Complaint from Naresh A. Sadhwani /naresh.[protected]@gmail.com Dear Sir/Madam, To the Attention of Mr. Anirudh Kamani, Head, Customer Service, Mr. Harshil Mehta, Nodal Officer, Mr. B. Madhivanan, Senior General Manager, Service Quality. With regards to my loan LPCHE8190637, I have already paid the outstanding amount due with pre-closure charges to cancel my loan, but i still have not received 2 cheques which seems to have been lost. I was give a reference number SR31460773 on 17/07/2007, stating that it will be processed and traced for return within 11 days. I should be wondering who to forward this complaint to as I have still not received any reply or call back or my cheques, for which i had to put a stop payment and pay for the same. This is not the kind of service i was expecting from such a big financial institution like ICICI. It's been 3 months and I still have not heard any thing. Is it because i have closed and paid off my loan you forget about the customer who gives business. How can I ever trust your Transperancy policy which states "Your trust is o[censored]tmost importance. We are committed to transparency in every aspect of our relationship with you". Thanks and regards, Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] On 4/20/07, Head Service Quality < [protected]@icicibank.com> wrote: Dear Mr. Sadhwani, We refer to your mail dated April 19, 2007 to "[protected]@ icicibank.com". Your complaint has been registered under complaint no. SR22480350. We will respond to you within 4 working days. Looking forward for your co-operation in the interim. Attempts were made to contact you on the number [protected] dated April 20, 2007 at 5:20 pm to inform the above. However, you were not contactable. Regards, Ganesh R Chawan Office of Head Service Quality ICICI Bank CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Name:Naresh A. Sadhwani Product:Loan Account Account No:LPCHE8190637 Application No: E-mail address:naresh.[protected]@gmail.com Mobile no:[protected] Telephone no:+91-- Details of your complaint:Dear Sir, This is in reference to my Personal loan a/c LPCHE8190637, for which i have not received any kind of resolution or even a courtsey call back on follow up.This loan was taken based on an existing loan (LPCHE4280339 - Rate of interest 9.49%) i hold with your bank, however when the agent sold the loan he promised a rate of interest of 14% based on track payment. I realised only after 3 months that I was mis-sold this loan for a rate of interest of 19% than promised. Also the agent had taken 8 security cheques (UTI bank chq #'s[protected]. I have 3 UNPROFESSIONAL Surprises from your financial organisation. A). The agent no more works with your company and the supervisors/managers do not have a clue of my issue. B). Out of the 8 chq's I had given (Every bank only asks for 6 security chq's), your Phone banking does not have a proper answer and states that they have only 6 Chq's (so what does this mean? The agent who sold the loan may cash-in the other 2 chq's to which i put a stop payment and was unfortunately charged by my bank).C). The main surprise is that your phone banking (MANAGERS- Padmashree...ARUN...Sirisha...Amit Kumar) don't seem fit to resolve my query as they only keep promising and nothing seems to be happenning, based on complaint # SR19082252. Every time i call, they ask me to contact ICICI Bank manager - Cenotpah Branch, Chennai, where i find no answer from Mr.Karthik and Mr.Parthasarathy who also promised a resolution. IS THIS THE WAY YOU TREAT Customers. Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] - Show quoted text - Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] 2 attachments — Download all attachments roi reply.GIF 341K View Download cheques reply.rtf 8K View as HTML Open as a Google document Download Reply Forward Naresh Sadhwani to Head show details 12/28/07 (11 days ago) Reply Dear Sir/Madam, Please understand my issue and then provide a resolution. Please do not just call me without knowing my issue. Thanks and regards Naresh - Hide quoted text - [protected] Forwarded message[protected] From: Naresh Sadhwani <naresh.[protected]@gmail.com> Date: Dec 28, 2007 6:25 PM Subject: Fwd: 'ICICICARE=[protected]' Re: Re: 'ICICICARE=[protected]' Complaintfrom Naresh A. Sadhwani /naresh.[protected]@gmail.com To: Head Service Quality < [protected]@icicibank.com> - Hide quoted text - Hi Sir/Madam, It seems that you had promised a prompt resolution and a reply as per your mail below (Service Reference number SR[protected], within 10 working days. What am i supposed to do now as I have not received any reply or any kind of acknowledgement from you. I'am just wondering who is to be responsible for all this. Please reply. [protected] Forwarded message[protected] From: Head Service Quality < [protected]@icicibank.com > Date: Dec 6, 2007 4:16 PM Subject: RE:'ICICICARE=[protected]' Re: Re: 'ICICICARE=[protected]' Complaintfrom Naresh A. Sadhwani /naresh.[protected]@ gmail.com To: Naresh Sadhwani < naresh.[protected]@gmail.com> Dear Mr. Sadhwani, We refer to your e-mail dated November 13, 2007 to " [protected]@icicibank.com". Please find the attachments addressing your issues related to cheques and discrepancy in rate of interest. We would like to know whether you were satisfied with this e-mail interaction with Head Service Quality team. Please click on http://www.hansaresearch.com/icicibank/hsq/loan.asp?HSQ=26338768 to tell us. Sincerely, Ganesh R Chawan Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Subject: Re: Re: 'ICICICARE=[protected]' Complaintfrom Naresh A. Sadhwani /naresh.[protected]@gmail.com Dear Mr Ganesh R Chawan, It seems that you had promised a prompt resolution and a reply as per your mail below (Service Reference number SR[protected], within 10 working days. What am i supposed to do now as I have not received any reply or any kind of acknowledgement from you. I'am just wondering who is to be responsible for all this. Please reply. Thanks and regards, Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] On 10/30/07, Head Service Quality < [protected]@icicibank.com> wrote: Dear Mr. Sadhwani, We refer to your e-mail dated October 30, 2007 to " [protected]@icicibank.com". As per our telephonic conversation dated October 30, 2007, your complaint has been registered under Service Reference number SR43022613. We will respond to you within 10 working days. Looking forward for your co-operation. Sincerely, Ganesh R Chawan Office of Head Service Quality CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Subject: Re: 'ICICICARE=[protected]' Complaint from Naresh A. Sadhwani /naresh.[protected]@gmail.com Dear Sir/Madam, To the Attention of Mr. Anirudh Kamani, Head, Customer Service, Mr. Harshil Mehta, Nodal Officer, Mr. B. Madhivanan, Senior General Manager, Service Quality. With regards to my loan LPCHE8190637, I have already paid the outstanding amount due with pre-closure charges to cancel my loan, but i still have not received 2 cheques which seems to have been lost. I was give a reference number SR31460773 on 17/07/2007, stating that it will be processed and traced for return within 11 days. I should be wondering who to forward this complaint to as I have still not received any reply or call back or my cheques, for which i had to put a stop payment and pay for the same. This is not the kind of service i was expecting from such a big financial institution like ICICI. It's been 3 months and I still have not heard any thing. Is it because i have closed and paid off my loan you forget about the customer who gives business. How can I ever trust your Transperancy policy which states "Your trust is o[censored]tmost importance. We are committed to transparency in every aspect of our relationship with you". Thanks and regards, Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] On 4/20/07, Head Service Quality < [protected]@icicibank.com> wrote: Dear Mr. Sadhwani, We refer to your mail dated April 19, 2007 to "[protected]@ icicibank.com". Your complaint has been registered under complaint no. SR22480350. We will respond to you within 4 working days. Looking forward for your co-operation in the interim. Attempts were made to contact you on the number [protected] dated April 20, 2007 at 5:20 pm to inform the above. However, you were not contactable. Regards, Ganesh R Chawan Office of Head Service Quality ICICI Bank CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects." Name:Naresh A. Sadhwani Product:Loan Account Account No:LPCHE8190637 Application No: E-mail address:naresh.[protected]@gmail.com Mobile no:[protected] Telephone no:+91-- Details of your complaint:Dear Sir, This is in reference to my Personal loan a/c LPCHE8190637, for which i have not received any kind of resolution or even a courtsey call back on follow up.This loan was taken based on an existing loan (LPCHE4280339 - Rate of interest 9.49%) i hold with your bank, however when the agent sold the loan he promised a rate of interest of 14% based on track payment. I realised only after 3 months that I was mis-sold this loan for a rate of interest of 19% than promised. Also the agent had taken 8 security cheques (UTI bank chq #'s[protected]. I have 3 UNPROFESSIONAL Surprises from your financial organisation. A). The agent no more works with your company and the supervisors/managers do not have a clue of my issue. B). Out of the 8 chq's I had given (Every bank only asks for 6 security chq's), your Phone banking does not have a proper answer and states that they have only 6 Chq's (so what does this mean? The agent who sold the loan may cash-in the other 2 chq's to which i put a stop payment and was unfortunately charged by my bank).C). The main surprise is that your phone banking (MANAGERS- Padmashree...ARUN...Sirisha...Amit Kumar) don't seem fit to resolve my query as they only keep promising and nothing seems to be happenning, based on complaint # SR19082252. Every time i call, they ask me to contact ICICI Bank manager - Cenotpah Branch, Chennai, where i find no answer from Mr.Karthik and Mr.Parthasarathy who also promised a resolution. IS THIS THE WAY YOU TREAT Customers. Naresh A Sadhwani AVIVA 24/7 Customer Chennai Cell: [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 44 Comments | |
Comments
Hello Mam/Sir,
I have an saving bank account (A/c No:[protected] with ICICI bank Noida Sector 50 branch. They are forcing me to pay amount (1800) which negative balance and i had informed bank to close the accont.
I have following three reasons for not to pay this amount:-
* I informed the bank through customer care to close the account. But bank denying this mode of information. Why?
* I was not informed before imposing penalty at me. I suppose customer should have been intimated before imposing any penalty so that he should take decision?
* This bank branch was shifted to some unknown place without informing to its customer so how would i know where to contact so i opted to go by customer care.
So please i request you not to force me to pay this unnecessary amount to bank.
Thanks
Vikas
I have an saving bank account (A/c No:[protected] with ICICI bank Noida Sector 50 branch. They are forcing me to pay amount (1800) which negative balance and i had informed bank to close the accont.
I have following three reasons for not to pay this amount:-
* I informed the bank through customer care to close the account. But bank denying this mode of information. Why?
* I was not informed before imposing penalty at me. I suppose customer should have been intimated before imposing any penalty so that he should take decision?
* This bank branch was shifted to some unknown place without informing to its customer so how would i know where to contact so i opted to go by customer care.
So please i request you not to force me to pay this unnecessary amount to bank.
Thanks
Vikas
Dear Sir/Madam,
Please note that ICICI Bank, Bistupur, Jamshedpur Branch does not entertain any phone call and if they do they keep on passing every one in the branch and the result is zero.
Although you claim "customer care" but it seems these are merely used for taking excellence cirtification like ISO, TPM etc.
I request you to call[protected], they will pick up the phone for the first time but as you narrate your problem they will keep the phone and will not pick-up the phone called thereafter.
Being an esteemed organisation you must have a proper and responsible customer care cell in Jamshedpur.
Please note that ICICI Bank, Bistupur, Jamshedpur Branch does not entertain any phone call and if they do they keep on passing every one in the branch and the result is zero.
Although you claim "customer care" but it seems these are merely used for taking excellence cirtification like ISO, TPM etc.
I request you to call[protected], they will pick up the phone for the first time but as you narrate your problem they will keep the phone and will not pick-up the phone called thereafter.
Being an esteemed organisation you must have a proper and responsible customer care cell in Jamshedpur.
DEAR SIR:
MY NAME IS M.SRIKUMAR,
MY CELL NUMBER [protected] & [protected],
MY MAIL ID www.[protected]@yahoo.com
DEAR SIR I HAVE SEND WRONGLY MONEY ON[protected],
AMOUNT 19, 250 RS TO ANOTHER ACCOUNT SIR HIS,
NAME: AJAY MISHRA,
A/C.NO;[protected],
PAN NO; BBKPM 2978K,
BANK; ICICI BANK,
THIS IS MY ACCOUNT NUMBER SIR,
NAME: M.SRIKUMAR,
A/C.NO;[protected],
BANK; ICICI BANK,
BANCH PARAMAKUDI,
PLEASE TRANSFER MY MONEY BACK 19, 250 RS TO MY ACCOUNT SIR,
I HAVE RECIEPT SIR,
MY ADDRESS SIR,
NAME ; M.SRIKUMAR,
FATHER NAME ; T.MUNIASAMY,
14/176 ARAICHINAGAR,
SAYALKUDI PO,
KADALADI TK,
RAMANATHAPURAM DT,
PIN CODE 623120,
TAMILNADU,
PLEASE HELP SIR,
HAVE A NICE DAY.
MY NAME IS M.SRIKUMAR,
MY CELL NUMBER [protected] & [protected],
MY MAIL ID www.[protected]@yahoo.com
DEAR SIR I HAVE SEND WRONGLY MONEY ON[protected],
AMOUNT 19, 250 RS TO ANOTHER ACCOUNT SIR HIS,
NAME: AJAY MISHRA,
A/C.NO;[protected],
PAN NO; BBKPM 2978K,
BANK; ICICI BANK,
THIS IS MY ACCOUNT NUMBER SIR,
NAME: M.SRIKUMAR,
A/C.NO;[protected],
BANK; ICICI BANK,
BANCH PARAMAKUDI,
PLEASE TRANSFER MY MONEY BACK 19, 250 RS TO MY ACCOUNT SIR,
I HAVE RECIEPT SIR,
MY ADDRESS SIR,
NAME ; M.SRIKUMAR,
FATHER NAME ; T.MUNIASAMY,
14/176 ARAICHINAGAR,
SAYALKUDI PO,
KADALADI TK,
RAMANATHAPURAM DT,
PIN CODE 623120,
TAMILNADU,
PLEASE HELP SIR,
HAVE A NICE DAY.
DEAR SIR:
MY NAME IS M.SRIKUMAR,
S/O T.MUNIYASAMY,
(EX-SERVICE MAN),
BANK; ICICI BANK BRANCH (PARAMAGUDI),
NAME; M.SRIKUMAR,
MY A/C NO IS[protected],
MY CELL NO: [protected],
MY ID; www.[protected]@yahoo.com
I HAVE WRONGLY PAID MONEY 19, 250 RS TO AJAY MISHRA,
A/C NO;[protected], PAN NO;BBKPM2978K ON[protected],
I AM HAVING PAID SLIP-RECIPT ALSO SIR,
PLEASE TAKE 19, 250 RS FROM AJAY MISHRA A/C AND SEND,
TO MY ACCOUNT A/C NO[protected] SIIR,
PLEASE REPLACE MY MONEY BACK FROM AJAY MISHRA A/C,
WHAT EVER YOU TELL CONDISON I WILL OBEY SIR,
FOR THISH TRANSACTION WHAT EVER FEES YOU CAN TAKE SIR,
BALANCE AMOUNT YOU CAN SEND TO MY ACCOUNT SIR,
PLEASE TELL GOOD NEWS FOR ME SIR SOON,
PLEASE HELP SIR HAVE A NICE DAY.
MY NAME IS M.SRIKUMAR,
S/O T.MUNIYASAMY,
(EX-SERVICE MAN),
BANK; ICICI BANK BRANCH (PARAMAGUDI),
NAME; M.SRIKUMAR,
MY A/C NO IS[protected],
MY CELL NO: [protected],
MY ID; www.[protected]@yahoo.com
I HAVE WRONGLY PAID MONEY 19, 250 RS TO AJAY MISHRA,
A/C NO;[protected], PAN NO;BBKPM2978K ON[protected],
I AM HAVING PAID SLIP-RECIPT ALSO SIR,
PLEASE TAKE 19, 250 RS FROM AJAY MISHRA A/C AND SEND,
TO MY ACCOUNT A/C NO[protected] SIIR,
PLEASE REPLACE MY MONEY BACK FROM AJAY MISHRA A/C,
WHAT EVER YOU TELL CONDISON I WILL OBEY SIR,
FOR THISH TRANSACTION WHAT EVER FEES YOU CAN TAKE SIR,
BALANCE AMOUNT YOU CAN SEND TO MY ACCOUNT SIR,
PLEASE TELL GOOD NEWS FOR ME SIR SOON,
PLEASE HELP SIR HAVE A NICE DAY.
DEAR SIR:
MY NAME IS M.SRIKUMAR,
S/O T.MUNIYASAMY,
(EX-SERVICE MAN),
BANK; ICICI BANK BRANCH (PARAMAGUDI),
NAME; M.SRIKUMAR,
MY A/C NO IS[protected],
MY CELL NO: [protected],
MY ID; www.[protected]@yahoo.com
I HAVE WRONGLY PAID MONEY 19, 250 RS TO AJAY MISHRA,
A/C NO;[protected], PAN NO;BBKPM2978K ON[protected],
I AM HAVING PAID SLIP-RECIPT ALSO SIR,
PLEASE TAKE 19, 250 RS FROM AJAY MISHRA A/C AND SEND,
TO MY ACCOUNT A/C NO[protected] SIIR,
PLEASE REPLACE MY MONEY BACK FROM AJAY MISHRA A/C,
WHAT EVER YOU TELL CONDISON I WILL OBEY SIR,
FOR THISH TRANSACTION WHAT EVER FEES YOU CAN TAKE SIR,
BALANCE AMOUNT YOU CAN SEND TO MY ACCOUNT SIR,
PLEASE TELL GOOD NEWS FOR ME SIR SOON,
PLEASE HELP SIR HAVE A NICE DAY.
MY NAME IS M.SRIKUMAR,
S/O T.MUNIYASAMY,
(EX-SERVICE MAN),
BANK; ICICI BANK BRANCH (PARAMAGUDI),
NAME; M.SRIKUMAR,
MY A/C NO IS[protected],
MY CELL NO: [protected],
MY ID; www.[protected]@yahoo.com
I HAVE WRONGLY PAID MONEY 19, 250 RS TO AJAY MISHRA,
A/C NO;[protected], PAN NO;BBKPM2978K ON[protected],
I AM HAVING PAID SLIP-RECIPT ALSO SIR,
PLEASE TAKE 19, 250 RS FROM AJAY MISHRA A/C AND SEND,
TO MY ACCOUNT A/C NO[protected] SIIR,
PLEASE REPLACE MY MONEY BACK FROM AJAY MISHRA A/C,
WHAT EVER YOU TELL CONDISON I WILL OBEY SIR,
FOR THISH TRANSACTION WHAT EVER FEES YOU CAN TAKE SIR,
BALANCE AMOUNT YOU CAN SEND TO MY ACCOUNT SIR,
PLEASE TELL GOOD NEWS FOR ME SIR SOON,
PLEASE HELP SIR HAVE A NICE DAY.
dear sir,
i am an credit card holder, my small request is, i did not recieved this month statement so please send the statement as early as possible.my card no.is:4477xxxxxxxx7000.
thank u,
your obidiently,
y.venu gopal.
i am an credit card holder, my small request is, i did not recieved this month statement so please send the statement as early as possible.my card no.is:4477xxxxxxxx7000.
thank u,
your obidiently,
y.venu gopal.
Dear Manager,
My name is Rami Reddy Chirasani my account number is Branch Id : 0001 Account Id :[protected]
I have transfered the amount Rs:2950.00 to Andhra Bank to Bapatla Baranch. account number 1599 ([protected]. Here i m providing the details of payment.
10/03/2010 BIL/[protected]/Lakshman/1599 DR INR 2, 950.00.
But the account holder not recive that amount. in my account alreday debit the amount at the same day.
Please rectity the issue. as early as possible.
Thanks
Rami Reddy Chirasani
[protected]
My name is Rami Reddy Chirasani my account number is Branch Id : 0001 Account Id :[protected]
I have transfered the amount Rs:2950.00 to Andhra Bank to Bapatla Baranch. account number 1599 ([protected]. Here i m providing the details of payment.
10/03/2010 BIL/[protected]/Lakshman/1599 DR INR 2, 950.00.
But the account holder not recive that amount. in my account alreday debit the amount at the same day.
Please rectity the issue. as early as possible.
Thanks
Rami Reddy Chirasani
[protected]
Date : 23.09.2009
To,
The Manager
ICICI Bank, Karol Bagh,
New Delhi
Dea Sir,
Sub : Double amount debited in my A/c. No.[protected]
We inform you that double amount debited in my account of Rs. 1444/- on dated 3.8.2009 during using debit card through A. V. Apparels shop No. 05, New Ghandhi Nagar, Ghaziabad. In connection with we had inform ICICI call center several time vide request No.[protected] dt. 9.8.2009 and[protected] dt. 21.9.2009 still not created in my account.
You are requested kindly above amount credited in my account as soon as earlier other wise we lodge FIR against with you.
Thanking you
Yours faithfully
Nitin Kumar Dixit
7/3, East Patel Nagar
New Delhi
M.No. [protected]
To,
The Manager
ICICI Bank, Karol Bagh,
New Delhi
Dea Sir,
Sub : Double amount debited in my A/c. No.[protected]
We inform you that double amount debited in my account of Rs. 1444/- on dated 3.8.2009 during using debit card through A. V. Apparels shop No. 05, New Ghandhi Nagar, Ghaziabad. In connection with we had inform ICICI call center several time vide request No.[protected] dt. 9.8.2009 and[protected] dt. 21.9.2009 still not created in my account.
You are requested kindly above amount credited in my account as soon as earlier other wise we lodge FIR against with you.
Thanking you
Yours faithfully
Nitin Kumar Dixit
7/3, East Patel Nagar
New Delhi
M.No. [protected]
Hi
I have a account num[protected] in ICICI Ballygunge Branch.Unfortuately I met with an deadly road accident and lost my two legs so its not possiable for me to visit the Branch otherwise I am not going to bother anybody.
I invested all my hard earning money in a private Bank so that I could get at better servie.But my illfate once I invested all the money I got horriable experience and misbehaviour not only from bank employee also from my Relationship manager.Previously I also put my grievience through mail but all in vain nobody bother to take a feedback from me.
After that since its my money I took the initiative, contacted to phone banking and get to know my RM is Anju Nair([protected]).
But she has given me wrong advice about investment and miscommited in every matter.When I asked her she shouted at me and use abusive language.She challenged me I cant do a single thing against her.I dont have any intention to do that so I decided to save my money I have transfer it to other bank.
But before that I want to put it in your notice that the following thing has happend to me that why I am going to withdraw and will never invest anything to ICICI Bank.I will also share it to others so that they will not mislead with the advertisement of ICICI Bank in television.
1.I have 3 types of investment in ICICI Prudential.I was totally miscommited for the investment LIFE STAGE PENSION Plan done by agent Tanushree who come along with Anju Nair.I was not interested about this plan.According to then there is no surrender charge after 5 year and I can do partial withdraw.The fact is
No partial withdraw can be done in pension plan and there is no surrender charge after 10
year
2.I had shifted my address and submitted the address change from befor 1 Month ago to Anju but still now it has not yet been changed.Then I requested her again to courier the form so that I can submitted it.But yet didnt received.
3.My 2 Fixed Deposit going to matured on month of May an I have the original certificate.As per Anju Nair new rule has imposed if customer dosnt intimate automatically it will be renewed.but When I talked with phone banking officer twice they told me since I have original certificate auto renewal cant be done.Then again I asked Anju she told me phone banking officers are all they doesnt know anything.
4.I had given fORM 15 G to Anju but tax got deducted from my every investment.I requested her repeadly for last 6 monthto look into this matter but every time she avoided the matter.She cant understand this is not black money its hard earning money for me.
Now when I want a explanation from her she started shouting at me using abusive language.She told me "how bustard I am that I am going to help you".I dont know whether she is aware about her job role.She threated that I cant do anything against her.I dont want to waste my time to do that because she is not my anyone rather than a bank employee.
Lastly I really felt bad and repent that why should I invest all my money to ICICI Bank going against to my elders.I think at least I didnt get humilitated if I invest in a Nationalised Bank an d I will do so within 5 Days
Thanking you
Arpita Roy
I have a account num[protected] in ICICI Ballygunge Branch.Unfortuately I met with an deadly road accident and lost my two legs so its not possiable for me to visit the Branch otherwise I am not going to bother anybody.
I invested all my hard earning money in a private Bank so that I could get at better servie.But my illfate once I invested all the money I got horriable experience and misbehaviour not only from bank employee also from my Relationship manager.Previously I also put my grievience through mail but all in vain nobody bother to take a feedback from me.
After that since its my money I took the initiative, contacted to phone banking and get to know my RM is Anju Nair([protected]).
But she has given me wrong advice about investment and miscommited in every matter.When I asked her she shouted at me and use abusive language.She challenged me I cant do a single thing against her.I dont have any intention to do that so I decided to save my money I have transfer it to other bank.
But before that I want to put it in your notice that the following thing has happend to me that why I am going to withdraw and will never invest anything to ICICI Bank.I will also share it to others so that they will not mislead with the advertisement of ICICI Bank in television.
1.I have 3 types of investment in ICICI Prudential.I was totally miscommited for the investment LIFE STAGE PENSION Plan done by agent Tanushree who come along with Anju Nair.I was not interested about this plan.According to then there is no surrender charge after 5 year and I can do partial withdraw.The fact is
No partial withdraw can be done in pension plan and there is no surrender charge after 10
year
2.I had shifted my address and submitted the address change from befor 1 Month ago to Anju but still now it has not yet been changed.Then I requested her again to courier the form so that I can submitted it.But yet didnt received.
3.My 2 Fixed Deposit going to matured on month of May an I have the original certificate.As per Anju Nair new rule has imposed if customer dosnt intimate automatically it will be renewed.but When I talked with phone banking officer twice they told me since I have original certificate auto renewal cant be done.Then again I asked Anju she told me phone banking officers are all they doesnt know anything.
4.I had given fORM 15 G to Anju but tax got deducted from my every investment.I requested her repeadly for last 6 monthto look into this matter but every time she avoided the matter.She cant understand this is not black money its hard earning money for me.
Now when I want a explanation from her she started shouting at me using abusive language.She told me "how bustard I am that I am going to help you".I dont know whether she is aware about her job role.She threated that I cant do anything against her.I dont want to waste my time to do that because she is not my anyone rather than a bank employee.
Lastly I really felt bad and repent that why should I invest all my money to ICICI Bank going against to my elders.I think at least I didnt get humilitated if I invest in a Nationalised Bank an d I will do so within 5 Days
Thanking you
Arpita Roy
Dear Manager/Officer,
I would like to bring to your notice that, today (30 May 2010) at 13:39 I withdrawn the amount of Rs10, 500(as per the receipt) but I got only 10, 100 at Papareddypalya ATM (S1CW5172). Along with 500 Rs notes there was one 100 Rs note cluttered in it.
I have registered a complaint through phone and the service request number is SR[protected]. Can you please let me know why this is happening? This is really very bad thing happening with the bank like ICICI. And I would like to add one more point here is that, I have got one 100 Rs which was damaged. And I have invested Rs 50 for contacting phone banking officers through mobile. Prior to this I tried withdrawing amount from Andhra Bank ATM using ICICI debit card at Nagarabhavi 2nd Stage ATM centre, but It wouldn’t let me to withdrawn any amount but still Rs 500 got debited from my account. Please escalate this issue to the higher authority for the necessary actions.
Thanks and Regards,
Ravichandra
I would like to bring to your notice that, today (30 May 2010) at 13:39 I withdrawn the amount of Rs10, 500(as per the receipt) but I got only 10, 100 at Papareddypalya ATM (S1CW5172). Along with 500 Rs notes there was one 100 Rs note cluttered in it.
I have registered a complaint through phone and the service request number is SR[protected]. Can you please let me know why this is happening? This is really very bad thing happening with the bank like ICICI. And I would like to add one more point here is that, I have got one 100 Rs which was damaged. And I have invested Rs 50 for contacting phone banking officers through mobile. Prior to this I tried withdrawing amount from Andhra Bank ATM using ICICI debit card at Nagarabhavi 2nd Stage ATM centre, but It wouldn’t let me to withdrawn any amount but still Rs 500 got debited from my account. Please escalate this issue to the higher authority for the necessary actions.
Thanks and Regards,
Ravichandra
Non issual of Form-16 from ICICI on F.D.
Dear Sir,
I have saving account with ICICI, Noida .
A/C No[protected]
I opened an F.D of Rs.12 Lakhs with with following details:-
Opened in Branch-ICICI hfc, Tilaram Chowk, Dehradun
F.D Account Holder-PANKAJ KUMAR
Starting Date-01/06/09
Maturity Date-01/09/10
Folio-333HF0131663 cumulative
Form-DEF0611741
FD.receipt-333H0116339 C15
Address to post Form 16 (TDS)for I.T-168, Vasant Vihar Phase-II, Dehrradun.
I made repeated request for, issual of Form 16(for last 1 month), so that I can submit to
my C.A for IT return purpose, but there was no action of issuing Form 16. If I am not able to submit my I.T returns by due date i.e.31st July, then whole responsibility will lie with bank.
Pankaj Kumar
+91 [protected]
Dear Sir,
I have saving account with ICICI, Noida .
A/C No[protected]
I opened an F.D of Rs.12 Lakhs with with following details:-
Opened in Branch-ICICI hfc, Tilaram Chowk, Dehradun
F.D Account Holder-PANKAJ KUMAR
Starting Date-01/06/09
Maturity Date-01/09/10
Folio-333HF0131663 cumulative
Form-DEF0611741
FD.receipt-333H0116339 C15
Address to post Form 16 (TDS)for I.T-168, Vasant Vihar Phase-II, Dehrradun.
I made repeated request for, issual of Form 16(for last 1 month), so that I can submit to
my C.A for IT return purpose, but there was no action of issuing Form 16. If I am not able to submit my I.T returns by due date i.e.31st July, then whole responsibility will lie with bank.
Pankaj Kumar
+91 [protected]
Tuesday, 20 July, 2010
From
R Prabhakara Rao
Hyderabad
sir,
I would like to inform you that my home loan account number is LBSKK [protected].
1. You are intimating me as and when there is hike in interest rate without fail and intimating the number of months my loan period is increased by.Where as you are not intimating me when there is a customer benefit like decreasing in the interest rate by paying certain percent of service charge on outstanding Home Loan where by the rate of interest is decreased on the home loan.
2. On 10 th June 2010 I have requested for the loan statement, through customer care toll free number which I have made from the ICICI Bank premises Begumpet Hyderabad. So far I haven't received the said statement despite that it was intimated that I shall receive the same within seven days.
3. At the time of fixing the EMI date, I have been intimated that my pay by date is 7th of every month through a letter issued by the ICICI bank Vizianagaram. But later EMI date is fixed as 1st of every month without my knowledge. I have approached for this many time to the manager ICICI bank Begumpet, Hyderabad alongwith the letter. He has shown his sorry face. At once I have been charged for the insufficient balance in my account, whereas at that time my bank balance was Rs. 12, 068 and your cheque for the Rs. 4251. When I approached to the bank they said, we have not issued this letter and they defended themselves by saying that they have not charged any amount for the insufficient balance. The same was intimated to the ICICI bank Begumpet alongwith passbook.My efforts were invain
and still I have been charged penalty.
Kindly give me the suitable reply for all those discrepancies as early as possible. Failing which you will compel me to approach the BANKING OMBUDSMAN.
THANKING YOU.
From
R Prabhakara Rao
Hyderabad
sir,
I would like to inform you that my home loan account number is LBSKK [protected].
1. You are intimating me as and when there is hike in interest rate without fail and intimating the number of months my loan period is increased by.Where as you are not intimating me when there is a customer benefit like decreasing in the interest rate by paying certain percent of service charge on outstanding Home Loan where by the rate of interest is decreased on the home loan.
2. On 10 th June 2010 I have requested for the loan statement, through customer care toll free number which I have made from the ICICI Bank premises Begumpet Hyderabad. So far I haven't received the said statement despite that it was intimated that I shall receive the same within seven days.
3. At the time of fixing the EMI date, I have been intimated that my pay by date is 7th of every month through a letter issued by the ICICI bank Vizianagaram. But later EMI date is fixed as 1st of every month without my knowledge. I have approached for this many time to the manager ICICI bank Begumpet, Hyderabad alongwith the letter. He has shown his sorry face. At once I have been charged for the insufficient balance in my account, whereas at that time my bank balance was Rs. 12, 068 and your cheque for the Rs. 4251. When I approached to the bank they said, we have not issued this letter and they defended themselves by saying that they have not charged any amount for the insufficient balance. The same was intimated to the ICICI bank Begumpet alongwith passbook.My efforts were invain
and still I have been charged penalty.
Kindly give me the suitable reply for all those discrepancies as early as possible. Failing which you will compel me to approach the BANKING OMBUDSMAN.
THANKING YOU.
I need some responsible person if there is in ICICI bank to call me on [protected].
I am being harressed by your bank people and I receive close to 10 to 15 calls from different Nos asking for some Nishigandha.
I really want to know how my number is registered wit the name above.
I am being harressed by your bank people and I receive close to 10 to 15 calls from different Nos asking for some Nishigandha.
I really want to know how my number is registered wit the name above.
Dear Sir,
I have an account with ICICI Bank, Kollam Branch, Kerala. My account no. is[protected]. I got summary of accounts statment during the period from 01-7-10 to 30-09-10. In this connection please note that out of 2 pages of the statement first page is addressed to me with my account balance and the second page containing account transaction details pertaining to one of my friend. I understand that the transaction details of my account has been forwarded to somebody else. This is very much unfortunate and unfair. Since I do not want to reveal my transaction details to others, kindly verify the mistake happended at your end, and arrange to take action in this connection. Kindly arrange to send my statement at the earliest.
With kind regards,
P.MOHAN
I have an account with ICICI Bank, Kollam Branch, Kerala. My account no. is[protected]. I got summary of accounts statment during the period from 01-7-10 to 30-09-10. In this connection please note that out of 2 pages of the statement first page is addressed to me with my account balance and the second page containing account transaction details pertaining to one of my friend. I understand that the transaction details of my account has been forwarded to somebody else. This is very much unfortunate and unfair. Since I do not want to reveal my transaction details to others, kindly verify the mistake happended at your end, and arrange to take action in this connection. Kindly arrange to send my statement at the earliest.
With kind regards,
P.MOHAN
verry poor communication becouse i am trying to contact with hyderabad customer care but there is no responce. the contact number given is just making customers fool.
sir I am saving account holder being no.[protected] I forget my usre ID and passward of netbanking therfore I have made request for issuing new user ID and passwrord. I have recived new passward but I have not recived user ID kindly issue new user Id and sent my address or email ID My address is Rakesh Kumar Yadav 698/371 Daraganj, District Allahabad U.P. My Email address is [protected]@yahoomail.com My Mobile No. is [protected]
icici bank is the worst bank under the sky... they know how to hares a client till he bleeds from his nose... we have faced a problem for premature closure of fdr... they have such a rigid attitude towards a client... after giving the letter and original letter for cancellation we had to go 3 times to collect the chaque further being premature closure they have debited charges to the account... on requesting for a statement copy they refuse to do so... how are we supposed to know how much is bing debited to the account.
Please avoid using such banks which harasses the clients to withdraw his own money from the icici bank...
Please avoid using such banks which harasses the clients to withdraw his own money from the icici bank...
OLD ADDRESS: NEW ADDRESS
ASHOK KUMAR BHATNAGAR C-76/3, HINDAN VIHAR,
G-38, SECTOR-56, SECTOR-49, NEAR KESAR GARDEN,
NOIDA-201301 NOIDA-201301
18th Aug.2011
The Manager,
ICICI Bank Limited,
Sector-18,
NOIDA-201301
SUB : Salary Account No.[protected] Polyplex Corporation Ltd.B-37, Sector-1, NOIDA.
Dear Sir,
I had opened a Salary Account with you in the year 2002-04 when I was working with M/s Polyplex Corporation Limited, B-37, Sector-1, Noida and my salary was continuously transferring in the aforesaid Account.
Due to some unavoidable circumstances I have to leave India for a period of 3 years or so. When I came back in India and checked my Account I found that there was no amount in my above mentioned Account whereas I had left a sum of Rs.3000 or so at the time of leaving India.
As I was out of India, I had not received any correspondence with regard to my above account from your side.
In view of above, you are requested to kindly look into the matter and inform me why there is Nil balance in my Account and, if it is, on what account you have deducted the above amount which was lying in my Salary Account as credit balance.
Look forward to hearing from you.
Yours faithfully,
(ASHOK KR.BHATNAGAR)
PH (M) [protected]
ASHOK KUMAR BHATNAGAR C-76/3, HINDAN VIHAR,
G-38, SECTOR-56, SECTOR-49, NEAR KESAR GARDEN,
NOIDA-201301 NOIDA-201301
18th Aug.2011
The Manager,
ICICI Bank Limited,
Sector-18,
NOIDA-201301
SUB : Salary Account No.[protected] Polyplex Corporation Ltd.B-37, Sector-1, NOIDA.
Dear Sir,
I had opened a Salary Account with you in the year 2002-04 when I was working with M/s Polyplex Corporation Limited, B-37, Sector-1, Noida and my salary was continuously transferring in the aforesaid Account.
Due to some unavoidable circumstances I have to leave India for a period of 3 years or so. When I came back in India and checked my Account I found that there was no amount in my above mentioned Account whereas I had left a sum of Rs.3000 or so at the time of leaving India.
As I was out of India, I had not received any correspondence with regard to my above account from your side.
In view of above, you are requested to kindly look into the matter and inform me why there is Nil balance in my Account and, if it is, on what account you have deducted the above amount which was lying in my Salary Account as credit balance.
Look forward to hearing from you.
Yours faithfully,
(ASHOK KR.BHATNAGAR)
PH (M) [protected]
DDA refund not received - Form zero application number 6008444
Dear Manager, Refund for application number 6008444 has still not being received. In case you have sent cheque through courier please share the courier details. regards Vijay Kumar GroverCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
24-06-09
My complaint no. is[protected] registered with 41518000 regarding 3 SMSes I recd. this afternoon relating to non-processing of my vodaphone billsdue to insufficient credit limit when the fact is that there is 85438.82 of credit available in my account.
Moreover, I was asked to make these payments directly. Just tell me why I have opted for your UBPS??? For this kind of harassment???
Kindly revert ASAP.
My credit history is impeccable and for your deficiency if things go wrong even for one rupee I WILL NOT ACCEPT THIS.
Thanks
sangeeta mehrotra
[protected]
E-mail address: [protected]@yahoo.co.in
Telephoneno:+[protected]
Correspondence address: 29/801 East End Apartments, Mayur Vihar I Extn.,
City: Delhi
Country: India
Pin Code: 110096
YOUR RESPONSE
Thursday, 25 June, 2009 8:40 AM
Dear Ms.Mehrotra,
We apologies for the inconvenience caused.
We have forwarded your complaint to the department concerned regarding Vodafone Delhi bill payment through the Service Reference no: SR[protected].
The status of the request will be intimated to you on your mobile by July 3, 2009.
Looking forward for your kind co-operation.
We tried to contact you on your mobile[protected], [protected] however you were not contactble.
Sincerely,
CH Rajalaxmi
Customer Service Officer
ICICI Bank Limited
MY REPLY
Friday, 26 June, 2009 4:27 PM
This afternoon too I contacted 41718000. Mr. Sanjeev and then the supervisor Mr. Akhtar talked to me and expressed their inability to render any help and asked me to make required payments myself.
Though I strongly object to such a practice, I tried to make online payments to VODAFONE but was not successful. Now, tell me how to go about it!!
This is the second time that such hassle regarding payment I have to face. Once before also, it happened to one MTNL bill. That one I paid and another payment was made by your UBPS later. For that, I had to again go thru lots of protracted phone-calls to your 41718000 to set the records right.
THIS CERTAINLY CANNOT GO ON.
AND BY THE TIME YOU WILL SEND ME YOUR REPLY by 03-07-09 THE PAYMENT DUE DATE WOULD BE OVER.
WHAT HAPPENS TO MY CREDIT RECORD? TILL DATE I NEVER DEFAULT ED IN MAKING TIMELY PAYMENTS OF MY DUES. WHAT OF THAT?????
kINDLY REVERT BY TOMORROW.
Thanks
sangeeta mehrotra
ps- there's no record of your alleged calls to my[protected], [protected] available. And don't tell me that you can't contact me in these last 3 days. Had it been the reverse situation where i'd have owed YOUR bank any dues, YOU'D HAVE LEFT NO STONE UNTURNED BY NOW to make my life hell by putting your collection agents after me.
So, kindly make arrangements to make the required payments AND inform.
Friday, 26 June, 2009 7:27 PM
SR[protected]
I am aghast to learn that the lady who attended my call on 24-06-09 forwarded a totally wrong SR as I have read out the SMSes to her and the mail I sent on the same day is ample proof of the same.
• Now, I want ICICI to explain why such messages were sent to my mobile stating that the payments, as less as 552/-, could not be processed due to insufficient credit limit to cover the Bill amount?
• What does this mean:-“ We tried to contact you on your mobile[protected], [protected] however you were not contactble.”? THIS IS A BLATANT LIE. Do not dial & disconnect to keep a straight record.
• I have a spotless credit record everywhere and I definitely want to maintain the same. Due to your error in processing my bills registered with your UBPS since last 3 to 4 years I cannot be penalized.
• What is the surety that such lapses will not occur in future with any other payments?
• I opted for your UBPS for certain benefits. Since 2006, there’s not one instance when I defaulted. Why then I have to go thru such hassles?
• I WILL NOT FOREGO THE REWARD POINTS THAT I AM ACCUMULATING – howsoever small it may be.
• Just to ensure that such ‘errors’ won’t be repeated; I want a ‘penal compensatory payment’ to be credited in my account.
Thanks
Sangeeta Mehrotra