ICICI Bank Complaints & Reviews

Hi All,
This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number [protected] in the month of June 2008 for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb 2009)the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February ). Apart from this my account still has a deficit of approx Rs. 40000/-
I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM[protected]) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb 2009 because all these transactions were in June 2008 and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
For all the people listed above; please co-operate with me and help me to fix this at the earliest.

Regards
Aslam Sheikh

ICICI banks complaint number [protected] really stinks. I too dialled this number of ICICIBank in connection with my debit card related query on 4 4 2009 and ran up a whopping 177 call equivalent of waiting period through my BSNL Land line which got revealed on analysing the High BSNL bill with a friendly BSNL accounts DGM who pointed out this particular call to the ICICIBank Help line was the culprit. ICICI Banks help line really stinks. Since their avg waiting time itself is very high and the efficiency of the services are not good the lessons are ...1. do not call this number from your bsnl land line or esle you land up a fat bill 2. disconnect the number if it is taking a long time. and we have to have ICICIBank to open help numbers with the name of the operator given and help line nos of a no of operators so that the charges dont go very high. TRAI or whoever are taking care of these issues also to ensure that the call between operators are seamless and not made in a manner that you only are encouraged to speak to the users of the same operator, which is ridiculous!!!
ICICI Bank which has the slogan " hum hai na", ...has to re think whether they should not add a by line " aap ka paisa ko kam karney ke liye"

Hi all,

My self Akshay, ICICI bank issued some credit card in my name without my consent and along with it they issued some lombard which i never applied for. I never received the card which i do not want anyway but they send me a credit card satement demanding the money for the Lombard policy premium of worth rupees 29000. I was shocked to see such a credit card without my notice and on calling up the helpline people the so called customer care executives they behaved in a very rude manner with me.

Then I went to their branch at RAPG towers in Andheri and gave a written complaint to their executive Mr. Rajdatta he told me that he will get back to me after 15 days he never did. So i wrote an email to ICICI in hyderabad they told me that they have deactivated my credit card and advised me to ask an refund for the premium of the policy. Here I amde him clear that i do not have any policy papers what so ever with which i never asked for then i why should i ask for the refund in any way.

By the way these banks should follow some professional ethics while dealing with the customer I have decided to take the matter up to the Banking Ombudsmen department of RBI.

Credit Card — Extra Charges for EMI

Hi,
My Name is Suneel and i am using the Card : xxxx xxxx xxxx 3002. I have taken a health policy from ICICI Lombard which can pay in EMI's. Through phone they have told me that no processing fee and service tax will be done for you. But when i see the first statement, EMI amount is 278 Rs. and Interest for EMI is 45 Rs and service tax for the month is 4.8 rs. This is happening for every month. In another case, Bank called me and gave me an opportunity to convert the outstanding amount of 15,317 to 12 EMIs with 16% pa interest rate. But when i see the statement every month along with EMI, i have been charged 305 Rs Interest on EMI and service tax for that. I dont understand on which rate they are imposing the interest on me. Bank people will call me and ask me to pay that which i dont want to pay. But they threatening me that you wont get any other bank loan, visa to any country once we update in SIBIL. I have paid the outstanding amount for the month. But i need a concrete solution for this bankruptsy and let me know how can i get out of this EMI unbearable charges. Usually for outstanding amount of 33000, i am getting 950 Rs interest rate. but for EMI premium 1278, am getting 305 rs interest rate which is unbearable. Some one pls make the bank responsible.

Dear Suneel,

We are the customer service team at ICICI Bank. Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 326521) and we'll get in touch with you. We'll be glad to help you resolve the issue.

Regards,
ICICI Customer Service Team.

Hello,

Well ICICI BANK is the financial criminals in India. Even other banks are doing in same. There should be no charged for account maintainences as per RBI rules and regulations. But if RBI will be governed by a group of stupid ministers, these banks will continue to suck blood of innocent account holders.

Please file a complaint with http://core.nic.in (Its a core center under Ministry of Comsumers Affairs)

They will run from pillars to post :))

credit cards — big fraud done by ICICI bank

Dear Mr. Sharma,

We understand your concern.

However, we clarify you that as the dispute is resolved in banks favour, we request you to make the payment Rs.31,580.59.

We request you to forwarded your request at the following address for further clarifications:

ICICI Bank Ltd, Charge back Department,
Empire Complex,
2nd Floor,
414 Senapati Bapat Marg,
Lower Parel,
Mumbai 400013.
Or you can fax the dispute letter to this fax number[protected].

We have tried to contact you on your contact number's [protected] and[protected], however we are not able to reach you.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

Sincerely,

Kiran Kumar
Customer Service Manager
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: vivek sharma ([protected]@yahoo.com)
Date: Thursday, December 20, 2007 07:31 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: SR46668129

Dear Kiran,
Thanks a lot for replying but i guess this not the way to reply to the six year old customer. Ok if you don't have any authority to take any decision than kindly ask your head who so ever he/she is!!!!!!!! who is having the authority to take decisions on such matters because i am seeing you in the helpless situation as after knowing all the facts you are not able to take any decision and how can i make the payments i[censored] people are not able to provide me necessary information which is required. In fact last time as well your bank have given the decision in favor of bank without any basis and since than u people are putting up the amount of interest on my principal amount. Anyways i hardly cares for that because i[censored] people are so casual than i also give a dam.... In fact i wanted to clear the payments but i guess that u want something else. Anyways plz forward me the contact No. of the concerned person or plz forward our whole communication to them so that they can decide something acceptable from both side and i request you to plz do that ASAP because otherwise i will not be liable for that.


Thanks & Regards
Vivek Sharma
[protected]


ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Sharma,

We understand your concern.

We are unable to service your request to retrieve the snap shots of the cash withdrawal.

We request you to make the payment of Rs.30,533.90 to avoid further financial charges on your credit card account.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

Sincerely,

Kiran Kumar
Customer Service Manager
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: vivek sharma ([protected]@yahoo.com)
Date: Monday, December 17, 2007 01:36 PM
To: ICICI Bank Customer Care (customer.[protected]@ICICIBANK.COM)
Subject: RE: SR46668129

Dear Kiran,
As you have stated in your mail that you are not able to retrieve the snaps shots than on what basis i should make a payment and in fact you will not able get that since i have not done that transaction. After pulling this matter for more than three months now you people are saying that we will not able to provide you the snaps... now who is responsible for this and for the amount of interest which you people are putting since last 3 months as well as for the amount which is being included in my summery.i mean this reticules. I guess this is the reason why ICICI bank is so much in the new channels these days. You people are doing nothing except creating the mental pressure for ur customers. But let me be very clear to you that in this case i am not going to make any payment and in case u want me to make a payment that kindly regenerate my bill and exclude boththe disputed amounts plus the interest which u people are putting forcefully. i am ready to make the payment for the amount which i have utilized and belongs to me. Otherwise lets sought it out this matter legally and in fact i have proof for this i had a talk wid ur manager Miss. Rinku who told me "that i have never activated the passward for my Credit card without which the transaction is not possible, so the matter will be resolved in my favor" and than fine day i have gotta mail saying that the matter is resolved in favor of bank but on what basis????? even ur executives dont know that. So now for the last time i request you to plz look in to the matter and regenerate my statement and i assure you that very next day i will make the payment of the outstanding amount. Otherwise i am sorry.


Thanks & Regards,
Vivek Shrama
[protected].

Dear Mr. Sharma,

According to the revert from our department concern, we clarify you that we would not be able to retrieve the snap shots of the cash withdrawal which was done on July 31, 2007.

We regret he inconvenience caused to you.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

Sincerely,

Kiran Kumar
Customer Service Manager
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: vivek sharma ([protected]@yahoo.com)
Date: Saturday, December 15, 2007 01:42 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: SR46668129

Dear All,
i have got this mail for the third time and from the third person. i donno how u people are taking care of such a big business when u cannot sought out two small issue. Let me be clear that i was waiting for these two matters to sought out and u took 4 months in that... and u people are putting interest on my amount since than but let me be very clear i am not going to bare that interest amount and in case i am not satisfied wid ur feedback, i will not make any payment and will go for a legal proceeding for whatever mental harassments i am suffering because of you people.

Thanks,
Vivek Sharma
[protected]

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Sharma,

At the outset, we are extremely sorry for the delay in responding to your e-mail. We request your co-operation.

We are looking into your query on priority. We request you to give us 3 days to respond to your query.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

Sincerely,

Kiran Kumar
Customer Service Manager
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: vivek sharma ([protected]@yahoo.com)
Date: Tuesday, December 04, 2007 07:42 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: SR46668129

Dear Umesh
Its really nice to see ur reply. as u told me that u will revert me back in 5 days but in that case u my due date will pass and u will put interest on my amount for one more month as ur bank is doing since last 4 months but incase if my issue gets settle down i will make a payment ASAP. and i would request you to takecare of one more transaction of Petrol Filling Rs. 1230 Ref no. SR30728240 Date-15/07/07 and amount of interest on both the transactions. I would be very Happy i[censored] can get this issue resolved ASAP. and i want to continue using ur credit card if these matters gets resolved.

Thanks & Regards
Vivek Sharma
[protected]

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Sharma,

We have initiated Service Reference SR46935398 against your complaint.

We request you to provide us 5-days to revert with the status of the process.

Sincerely,

Umesh. B
Customer Service Officer
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.


-----Original Message-----
From: vivek sharma ([protected]@yahoo.com)
Date: Monday, December 03, 2007 06:49 PM
To: ICICI Bank Customer Care (customer.[protected]@ICICIBANK.COM)
Subject: Re: SR46668129

Dear Gouri,
Thanks a lot for sending me this information but i asked ur manager to send me the snap shot for the person who has withdrawn the monay, and i hope u can do that since u have a an arrangement of cam at ur AMTs, kindy take the necessary action ASAP, so that in case if that is really been done i can make ur payment before my due date.
Thanks & Regards,
Vivek Sharma
[protected]

Dear Customer,

According to the service request SR 46668129 we have attached the following documents as a proof of cash despence at the ATM machine.

Sincerely,

Gouri Gumma
Customer Service Officer
ICICI Bank Limited

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our web site http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.
Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

icici bank big bazar credit card — missing of card

Dear sir,

My icici bank big bazar credit card No. [protected] is missing.
please block the card as early as possible

yours faithfully

Amruta Paripoorna
[protected]

ICICI Bank — Cheating of Fraud transaction by ICICI

Dear Customer Care,

I have visited bangalore on[protected]. i had tried for purchase of 600/- at a shop. The merchant tried the card for three times and siad that there is problem with the machine, was unable to get the transaction complete. So i have paid the require CASH for him , purchased the metrial. However it seems Rs 1650 has been deducted from my credit card account by the merchant on the same day.

DETAILS ARE AS BELOW:
Creidt Card No [protected]
Date of wrong transaction:[protected]
Transaction Ref: 05122600284000154355313
MERCHANT: SRI MANJUNATH WINE CE
AMOUNT: Rs 1650/-

On the basis of my complaint ICICI Registered SR[protected] to retrieve the charge slip for the transaction of Rs.1650.00 of October 10, 2010 towards SRI MANJUNATHA WINE . Said they would complete the process by March-2-2011. However NO RESPONSE FROM THEM till i reminded them 15 March 11, Now agian he customer care sending mails asking for unnecessary mails and harrassing me like anything, since the fraud happened on 10-oct-2011, almost 6 months passed, they are relaxed and not able to solve my GENUINE PROBLEM and supporting the merchant (may be some commission worked our between them). This is very SAD from bank like ICICI.

Venkat ([protected]@gmail.com )

Hi,

We are sorry to hear about your experience.We have made note of your email id.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have been cheated by ICICI Bank representative Mr. Jaspal Singh, (Mobile No.[protected]). He collected Rs.2, 500/- with me and not issued Receipt aainst to me far. He has also not deposited the money in bank. This complaint has been told to ICICI bank so many time but no help has been given by the bank.



( Praveen Kumar Srivastava )
Dated: 04.08.2009 CC No.[protected]

how ican register sms alerts send details to my mail

hello sir/madam
iam from hyderabad i need costumer care contact details no one lift the phone pls advise me

I have not received Credit card Statement for the months of March and April, 2008 Please send Credit Card Statement immediately.

thanks

I Anand G Shinde having salary A/C No[protected] with your bank in which today morning (13th May 2008) a amount of Rs 5797.90 has been credited and which has been auto debited by your Credit Card Department against my Credit Card No [protected] which was not laible to be done. Whatever outstanding was there against my credit card i had already converted it into EMI and had always paid on time, earlier also there was no outstanding on my Credit Card, and I assure you'll that even in future all my payments will be paid on time. I even spoke to your customer care executive who told me that the amount will be credited in my credit card in 24 hours but i want that amount in my salary A/C as by tommorrow my other banks EMI will be hitting in my salary A/C. If the same is not happening before 24 hours than I have to take a legal action against your bank.
Please do it as earlier as possible.

Regards
Anand Shinde

Dear Sir/Madam

I Pooja Pandey having A/C[protected] with your bank, I am not receiving any transaction report on my mobile [protected].Please look into the matter.




With Best Regards

Pooja Pandey
[protected]
[protected]@yahoo.com

ICICI BANK FALSE CREDIT CARD BILL — ICICI FALSE CREDIT CARD BILL, WHICH CARD I NEVER RECEIVED

Sir,

I have two icici credit card and also i have bank account in icici, One day i recived new icici bank credit card bill, which card i never recived or apply. I immediate call customer care of icici bank and they told me that ur wife recived this card and when i asked the name of recived person then they told me some different name, then i told them thats a false card please investigate it...and after two three time i also submit written complain in icici bank complain cell then their sr. person mr. shridhar told me that we are going to investigate it...but every month we recive bill with increasing late charge .

Now i got threaten warning letter from icici bank and they told me that u have to pay all credit amount... so what i can do..?

respected sir,
this is to inform you that ihave made a transaction from icicibank credit card from lucknow ammount Rs-4400/= at 04/06/08 but iam still not yet got any statement from your side how can i pay my ammount, i called twice at your phone banking they told me that your statement must reach at at 03/07/08 but still not get .
So please send my statement as early as possible
please do it is needfull
yours
Sowmen santra
Mob no-[protected]

I made the credit card by Big Bazar. ICICI bank has automatically on my Medical ICICI prudential life insurance policy. I called lot of time and to close my polciy and they are saying we are closed with effect from today and the result is my policy has closed after 4 months and made the due payment. I am not liable to pay any single amount they are continously harashing me.

My name is Mohit Gupta, R/o A-2/37, Sector 8 Rohini, Delhi

sir
i wqant to cancel my cerdit card no [protected]expired on jan 2001in name of rajeev mehta
i recwived a phone from your dept ph no [protected] and talked
to mr imran he conformed me that he had cancilled my credit card and he had given me cancelation app no CA54486 i want reconform it that my card has cancilled or not . Please conform it to avoid any misuse of my cradit card which is in my name i dont allow any transationfrom my saving bank a/c in icici bank a/c no[protected]on behalf of any credit card
Mr imran told me to do a fale transation to cancel my credit card and he sold me a icici prudentiol policy and block rs 6102 on 29 aug 2008 and record my phone call with my permission but i doubt if it is a process of cancellatoin so please cleair it to me and dont charge any amount from my credit card and my bank a/c and cancel all credit card to avoid any misuse immeddiately
date 1/9/08 rajeev mehta
[protected]
[protected]
jaipur

Sir

My Credit card loan a/c. No, [protected]. taken loan Rs. 45, 600.00 + INTREST 6556 = 52156.00. as per your commitment I have to paythis amount in 24 instalments. Being a good customer i paid this amount in 22 instalments. The details are given below.

ICICI LOAN AMOUNT 45600.00
INTREST +6556.00
TOTAL RS. 52156.00

PAYMENT DETAILS

NOV.06 1 2500
DEC. 07 2 2500
JAN.07 3 2500
FEB. 07 4 2500
MAR. 07 5 2500
APR.07 6 2500
MAY. 07 7 2500
JUN. 07 8 2500
JUL. 07 9 2500
AUG. 07 10 2500
SEP.07 11 2500
OCT. 07 12 2500
NOV. 07 13 2500
DEC. 07 14 2500
JAN.08 15 2500
FEB. 08 16 2500
MAR. 08 17 2500
APR.08 18 2000
MAY. 08 19 2500
JUN. 08 20 2500
JUL. 08 21 2500
AUG. 08 22 2500

TOTAL PAid 54500.00

TOTAL LOAN AMOUNT 52156.00
TOTAL PAYMENT 54500.00
EXCESS PAID AMOUNT -2344.00

So I request your goodselves Kindly check my payment details and return Rs.2, 344.00 which i paid extra to you.

I[censored] have any queries about my payment details please free to call on my mobile [protected].

Regarding this issue I send many complaints to your customer care centre. but result is zero.

Your immediate action in this regard will be highly appreciated.

Thanking you,
Sincerely yours,

S. VENKATESHAM
CELL NO. [protected]

Sir,

I am frustrated with the kind of services provided by BARCLAYS BANK (so called MNC) for the reason given below:

It started with the bad services in the beginning of the LOAN, which I applied a year back. They had issued a DD to some other person named YOGESH Sharma with no clarity at their office.

When contacted they only said that the DD has been dispatched and your ECS will be activated and your EMI is X amount will be deducted without even dare to attend whether the DD has reached the right person or not. Somehow after regular follow-ups and continuously explaining every time with new executive and with great exercise I got my DD.

Now that I wanted to close the account in BARCLAYS, as I had applied for Home loan in other bank for which the Bank asked for the clearance of the amount and get the NOC from the Barclays bank for which I applied 2 months (SEPT 2008) back itself for the preclosure of the amount and cleared all my dues with issuing the DD to the bank.

Also I had asked to deactivation ECS facility as I had cleared the amount. But Unfortunately after clearing the amount and getting a acknowledge from the bank with the seal the Customer care have no idea or any updation in the system .I have called up more than 100 times to the Customer care and sent few mails to there official Cstomercare Email id and the response is plain and standard "we will get back to you within 7 working days" by customer care and by MAIL they respond "We refer to your email dated, regarding delay in loan cancellation and EMI (Equated monthly installment) debited.
At the outset we apologies for the inconvenience caused.
We would like to inform you that your concerns are still under process and would require some more time to respond. We will revert to you shortly and request you to kindly bear with us until then.
In case you need further clarification or assistance, please contact us as per details given below.
Assuring you of our best services at all times.
Best wishes,
Customer Services
For Barclays Bank PLC, India.
Please make note of change in our email ids, you are requested to address your future requests / queries to the new email ids only: Regular Banking Accounts - [protected]@barclays.com;"ater 5 working days.

After great difficulty and again vigorous follow-ups they confirmed that they had received the DD and the process will take about 7 days of time and the excess amount which was deducted from my account will be refunded and the NOC for the same will be sent to my mailing address. But I don’t know whether its my bad luck or I did a blunder by getting associated with these kind of BANK as I am still waiting for my NOC and ECS is getting deducted from by account ever month though I have cleared the amount. Untill now I still don’t know whether I would get any solution from these BARCLAYS bank so called MNC.

I request rather I beg that somebody would look into issue as I don’t have any other source to fight with these worst, unskilled manpower, not customer oriented and false commitment bank.

Leaving all my other routine jobs I cannot waste my time or I cannot do their jobs, which is really astonished to see that this bank is such a careless, and there is no seriousness towards the customer.

I am just going through mental pressure because of BARCLAYS bank .I request again to take these very seriously or reply or call and help me out in solving the case.

Thanking You
Frustrated YOGESH H S
[protected]

Dear,

Immidietly contact consume forum, & ask for mental harassment compensation from bank.

Regards,

Biren

i want a card

ICICI Credit Card — no icici credit card still getting mobile alerts

I have no icici credit card still getting mobile alerts to my no. [protected], recently i got the intimation that Credit Card points have been transferred ti i-mint card no. [protected] and this card is couriered to me. But i didnot have any icici credit card or i-mint card. The matter i have already informed to the bank by phone, but still i am getting such messages.

dear sir

the amount was debited from my account INR 970.44 ( transaction id 74247280192820121284959) with out my permission and knowledge

what can i do to stop the thing and did not happen the next time

Dear Sir/ Madam,
One of our Client in UK have made a money transfer on 5.4.2013 for Rs.65, 000/- (GBP 802.57) through Barclays Bank-UK (On line Transfer) to India to my ICICI account having with Bye pass Road Branch-Madura-625010.The amount not yet credited in my account so far (12 days passed)please guide to whom I have to contact in India. Local ICICI says, if the amount was transferd in foreign currency within 3 days amount will be credited. But the amount was from there to credit here in INR.How many days will take or to whom we have to contact for the necessary credit.
Regards.
Mohamed

Hey ICICI bank, all o[censored]s here experiencing the same issue and no one from you can even help us to know the status of a certain transactions. Please see below the SR number:

1. SERVICE REQUEST PROCESSED: SRUQ3124871 - this was forwarded to me by my client from ICICI bank the first day they made the transaction. See the email details below the date is February 13, 2014:

Dear Customer,

Your request is registered on 13/02/2014. It will be processed in 1 working days from request date.
This is an auto generated mail. Please do not reply to the same.

Regards,
Customer Service Team.
ICICI Bank Limited.

2. Status of your SR[protected] - this was the second email forwarded by my client to me from ICICI bank. See also the email details below date February 14, 2014:

Dear Customer, Your request is registered on 13/02/2014 and has been successfully processed for $375 USD.

Hide message history

This is an auto generated mail. Please do not reply to the same.

Regards,
Customer Service Team.
ICICI Bank Limited.

Now I only need to know the status of the outward remittance because this is the first time that the transaction has been delayed.

We are all looking forward to receive your immediate response.

Hi (Troy Synergy),

We are unable to track the service request, as the number provided by you is incorrect. Please write to [protected]@icicibank.com with your contact details. Refer '46718421' in subject line. Alternatively, you may contact our customer care at [protected] for assistance.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Wrong Late payment charged in OD Account

I had been charged two times Late payment penalty without receiving any statement.
This is ridicolous.
In the last month the penalty was charged even after paying the minimum due amount.
I am not sure what to do? I have already register a complain regarding this to account manager but not getting any assistance.

hi,

My name is kiran s chitnis and my credit card no is [protected] & [protected]. I got statement on 12th jan 09 amount Rs 1633.34 that is double that i have purchased on 870/- Rs only . There is includes lots of amount like auto debit fee & late payment. I already sent you dated 11th jan 2009 cheque Rs 500/- and letter amout i have not received your statement. I am confuse which card I swipe because i received HDFC bank receipt.

Regarding my saving a/c you sent me letter about my saving account closed. So here no matter to charge me any account frozen charges or auto debit return charges because a/c was already closed.

Regarding late payment fee I already told I have not received any statement, so how can you charge me late payment fee. When I was dought I sent you cheque Rs 500/-. before your statement received then also you charge me a lot of charges that is not good.

So look in this matter and issue me a new and correct statement as soon as possible. I already deposted cheque Rs 500/- in 11th Jan, 2009.



Regars,

Kiran S chitnis
Sai Ashish Apt R No. 6
Bhattwadi, Ganesh Chowk,
Kisan Nagar No. 3
Thane (W) - 400 604.

Hi I am Mohali I want to know about my OD limit with ICICI Bank. An executive of ICICI Bank come to my home and ask me to convert my Card Loan to over draft and tell me to pay only interest and when you have sufficient amount the deposit in your account and it deduct from your loan amount. I am very happy to hear that but when ICICI bank start my OD limit after a month in the statement of OD I saw a charge of Rs. 500 I ask to that executive about this then he say ok I ask about. Next month same thing happen. After a year I stop ICICI OD payment and ask bank to tell me about that or clear that amount or you take your car, after 6 month a new executive of ICICI bank come to settle the problem but not yet solve my problem . Now its 2 to 3 years what can I do.

ICICI — Car OD

Dear Sir,
I,Manjusha Madame,had oped an Car Od account against my car no.MH-31,AH-8773 registered in Nagpur RTO in year 2006.I was continuosly operatiiong this account.All my transactions were thru this account only.My monthly house rent also was deposited in this account that means monthly the amount was getting deposited.In year 2008 I suddenly came to know that due to recession ICICI has terminated all the car OD services without prior information.and they are charging interest on this account since then.The operating period given by ICICI eas 3 years & they closed it in two yeras.Kindly guide me as the amount they are asking now is very high almost more than double the valuation of my car.
I want settle down this account.My car valuation at present is INR 60000/-
Kindly suggest me a remedy.

Manjusha Madame
Mob.[protected]
E.[protected]@gmail.com

Hi Manjusha,

We are sorry to hear about your experience.We have made a note of your mobile number & email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have almost come to the stage of begging with the officials of ICICI to come to a setttlement of my car OD but there has been no response If any bhody can help me on this matter please contact me on [protected] or [protected] or e-mail: [protected]@yahoo.co.in

regards


vivek

I initiated a funds transfer from my savings a/c (branch: Nungambakkam/Chennai) to an account no in SBI through internet banking and very quickly realized that there is no such account number existing in SBI and so an invalid account number.
But the amount has been immediately debited from my account and I lodged a complaint against this with ICICI bank/Chennai. It is much ethical that sender's bank is supposed to credit the amount back to the customer at the earliest ( given an invalid/non-existing recipient account number) since the amount cannot hang in the air. I am at the moment away from India and I have been spending a lot of ISD calls speaking to ICICI to sort the issue out but unfortunately none of them is giving a positive response on this. I have been a loyal/prospective customer with them since 8 years and this is the return i am getting back from them, just playing with customer's hard earned money. Also one of the customer service persons has called up my father (who is a busy advocate in chennai high court) and asked him to speak to SBI branches. How can they do this? How come they can expect the customers to do the investigation when they are supposed to investigate and answer us? Now, i really regret to say that I am a customer of ICICI.
Last week, I managed to get one Mr.Venkatesh (floor manager) on phone and he promised me that they will do all the investigations soon and get back to us crediting the money back. But unfortunately, it hasn't happened yet and today morning, I again spoke to one Mr.Srikanth (floor manager) and he has promised me to revert back to us soon. So, keeping my fingers crossed, i have been waiting to get back my money soon. If the service continues to be bad & bad, what is the answer to all the prospective ICICI customers who have been trusting the bank.
I want my money back at the earliest finally.

With lots of regrets
Sriram Swaminathan
ICICI customer

I have logged a compliant for delaying in receiving my Orginal mortage paper for more than 2.6 years I have made full payment of my housing loan in 2004 and received the orginal document in Jul-2007.

My copmpliant number is SR59419836 prior this also I have logged the same compliant.

As the orginal mortage paper content some money value I would like to receive the same from ICICI, the same way as ICICI charges the csutomer
Request your help on same and revert

I have received housing loan. My Loan account number is LBABD[protected].

I need statement of the loan showing balanced outstanding principal amount.

My top up loan account number LBTVI[protected] EMI Ammount Rs.!045/-

Received letter from you dated 01.01.2009 regarding information about reduced interst rate stated in this letter ie the revised rate of interst applicable on your loan is 13.50%, p.a. Consequently, We have revised your loan tenure from 542 months to 295 months.and your EMI remains unchanged at Rs.1045. The tenure may be stated in that letter is wrong .Plese infom me the correct one by sending new letter.

1st June 2009
Pune

Dear Ms Kochhar,

Greetings

Please allow me to introduce myself as Gaurav Rege, a customer with ICICI Bank.

I write to you hoping that customer service and trust that ICICI bank so proudly talks about is indeed what the bank practices as well.

I had signed up for a home loan from ICICI bank on 10th Aug 2007 and had opted for a floating rate of interest. (LBBGM[protected]).

The market rate then was 11.5% floating which I had agreed to and was given to understand that as and when the market rate of interest goes up or comes down my interest would similarly be adjusted.

However, today I am shocked and feel cheated by the way that ICICI bank has treated me. I am being charged an astonishing 12% rate of interest when the actual floating rate of interest as per ICICI bank itself is 9.75%.

The bank offers this lower rate of interest only to new customers. For existing customers, the bank is not applying the low rate. When asked why, the bank (ICICI) informed me that my PLR variance was only kept at (1.25) and thus I was being charged this very high rate of interest.

I am not a banker and do not understand banking terms. What I do understand is that ICICI bank attracts new unsuspecting customers but once they are onboard it hides behind so called bank policies and outright cheats customers of their money. What more can I say, when the Branch Manager (at ICICI bank) herself has a home loan with another bank and not with ICICI.

To top it all, when I made a request to the bank that please charge me the lower rate of interest, the bank asked me to pay a further 15995/ (fifteen thousand nine hundred and ninety five rupees) as change over fees.

My grievances with ICICI bank are as follows.
1. If the bank gets promotional calls made for attracting new customers, sends out emails by the dozens, telling customers of the various schemes that the bank offers and the new products that they have, then similarly why was I as a customer not told that I could avail of a lower rate of interest. I am currently paying interest at 12%, when banks like SBI, LIC housing etc are charging only 8%. Even new customers are being charged by the bank at 9.75%. Why did the bank not come to me and tell me that by paying a changeover fee, I could save on this high rate of interest. Why was it left to me to “accidently discover” that I was being grossly overcharged.
2. If for the last so many months the bank because of its malpractices has been overcharging me, then why should the bank itself not absorb this changeover cost and still charge me when I have found out their dubious ways of doing business.
3. I may have signed a loan paper with the bank, what I did not sign was an agreement to get cheated out of my own money. Where is the trust factor that ICICI banks talks about and advertises?
Everyone understands that banking is a business. However what is happening here reminds one of the bygone era of crooked moneylenders. All policies and all systems are only in the bank’s interest. Absolutely no transparency and absolutely no ethics. You do something, but you do not inform, and expect the other party concerned to sit quietly because you are a big bank and the people you are dealing with are individuals.
Would you not call this bullying the ordinary public into doing what your eventually want?

I would really appreciate a revert from ICICI bank stating what course of action they would take hereon.


Regards

Gaurav Rege
[protected]@yahoo.com

Banking — Non Receipt

I have a SB A/c 405 with Mercantile Urban Co-Op. Bank Ltd., Branch-Rohta Road, Meerut. In the above reference I says:-
(i) The Bank has not paid/credit Interest for the period[protected] to[protected] and[protected] to[protected] in my SB A/c 405.

(ii) The Bank has been wrongly deducts an amount of Rs.370/- dt. 30.03.2007 & Rs.50/- on[protected] as bank charges from my s/b a/c 405.

I request to the Bank, that they are paid to me the interest above period in my SB A/c & credit the amount of Rs. 370/- & Rs. 50/- you have charge wrongly as bank charges in my S/B A/c.

Mr. Tanveer (Branch Manager) read the application & return to me very unprofessional behavior and denied the receiving of this application and told to me for

Point No. 1 :- The Bank have a written approval from RBI for Non-Payment of Interest.

Point No. 2 :- The amount charges deduct as bank charges in your a/c by software for Non-Running A/c and i can’t help you.


I says for Point No. 1 - when I asking the written approval of RBI in the regard of Non-Payment of Interest, Mr. Tanveer fail the saw of RBI approval to me.

2- RBI has stopped the Bank Operation for fresh deposit, that bank not able to receive the any deposit before the RBI new order. That in this regard where is my fault, so credit the Bank charges which is wrongly deducts by you.



This Bank outside purview of BO Scheme 2006, Now what i can do against this Bank

ID-4560302 CARD no-[protected]
With reference to your statement date 9th may'08 of amount
Rs 33072.16, the ICVBP has made the payement of Rs 8673 to Tatatele limited, Delhi-Mumbai against invoice no-[protected] but the actual amount to be paid is Rs 444 which is again shown in statement date issued 0n 29th april'08, this is the real amount (i.e.Rs 444) i have to make to TTSL.The invoice numbers in both the statements are same. Because of this misunderstanding the statement of 9th may shows many other charges like overlimit charges, service tax, interest charges etc.I confirm about this bill of Rs 8673 to TTSL but they told me that we have not raised any bill of such amount against your mobile. So you are requested to go through the matter and inform me earliest so that i could make the correct payment with in the due date of 30th may.I was not proprerly entertained by the customer care.I hope for the best services here.
Thanking you
Manmohan Aggarwal
D-101, Satya shanti appt.
sec-13, Rohini, Delhi-85

Credit Card — Non-receipt of card

This is to inform you that I have not received my credit card dispatched on 12.06.2008 via ExpressIT AWB [protected]till date. I had received SMS confiming the dispatch on 18.06.2008.

Please revert on this thon my cell no. at the earliest or provide your PUNE/ Mumbai call centre no.

Yours sincerely,

Raman Guleria

mobile : [protected]

ICICI Bank Credit Card — Receipt of Bill after cancellation of Card

ICICI Bank is sending me every month bill even though the credit card has been cancelled. I have wrritten back the credit card and also has the acknowledge copy of cancellation of credit card letter dated 05/11/2007. Even now the Bank is calling and asking for the payment. I have cleared all dues with ICICI Bank for credit card. They have imposed late payment charges which i refused to pay as the cheque given to the bank was not presented by them on due date. later i called and paid through auto debit to ICICI Bank. but they refused to reverse the charges in this event i wrote a letter and asked them not to call me for any product hence forth. Now also i am being harrassed for payment of the charges.

ICICI Credit Card — Non-receipt of credit card

I hv never come across such a lousy customer care section of any company as that of ICICI Bank. I was informed that a Credit card has been issued to me on 12.08.08 and that it would reach me within 3 days. Thereafter it was sent by courier on a working day at 15:45 hrs to my residence. Of course it amazes me as to how ICICI could imagine that an employed person would be available at home in the afternoon of a working day. After a series of phone calls etc. to their non-existing customer care manned by dumb witted nincompoops they re-sent it (yes, ahem!!) to my residential address on a working day in the afternoon. I tried to explain to their customer care 3 times and was either disconnected, the phone transferred from table to table and finally disconnected. Is their a solution to this inane non-sense and dim wittedness.