ICICI Bank Complaints & Reviews

I AM A CREDIT CARD HOLDER ( C.C NO. [protected], TAKEN A CASH LOAN AGAINST MY CARD FOR RS. 35000/- AND THE OUTSTANDING BALANCE ON[protected] IS 24,621. 42. IN DECEMBER, 2007, I PAID RS. 30 000/- TO CLOSE MY LOAN BY CHARGING PRE PENALITY AND OTHER CHARGE IF ANY.
BUT THEY SENT ANOTHER BILL IN JAN 2008 SHOWING RS. 25, 4912. 11 MORE DUES WHICH IS ILLEGAL. THEY SHOULD HAVE DEBIT THE BALANCE AMOUNT AFTER ADJUSTING THE OUTSTANDING DUES TO MY C CARD.
IF YOU ARE NOT IN A MOOD TO HELP THE CUSTEMER THEN I COMPEL TO CLIOSE MY CARD.

T K PARAMESHWARAN,
C-261, EASTEND APARTMENTS,
DELHI-110096, INDIA
[protected](MOB.)

sir,

my name is charles raj i recieve an statement from your bank that was the last one of my transaction that was higher than i used. i bought a electronics item and filled petrol first for 500 then 400,which was 2990,i have payed first 1000,then1525,then1000.but the last bill which has come was 970 why more of 500 hundred rupees.please check statement again. thank you.

In the month of Oct.2007 I paid a cheque (on 3.10.07) which was about 990- less than the purchase made by me earlier.I was late by about 12 days in making the balance payment in the next bill.Then this amount swelled to RS.1834- which I paid by cheque no.196516 and prosted against such a severe punishment which included fine as well as interest .In response to this protest in the bill issued on 19.12.07 Rs.843.88 were reversed i.e.I ultimately paid 1834-843.88=990 i.e. the sum I was supposed to pay.Now I have received bill dated 19.1.08 where all those charges have been reimposed and again I am required to pay 1833.88.What is this?It is disgusting.Please correct the bill.Such happenings raise doubts about integrity of bank.It appears the stories we hear about foreign banks are mostly true and they take customers for a ride .Unsuspecting customers must be suffering a lot.So I call upon you to clear this mess once for all.Harsh Sharma credit card no.[protected]

I hold an ICICI gold credit card.I was on a trip to USA and on returning to India found to my dismay that 71,229.93 rupees has been charged on my credit card.The statement suggests that payment was done to 'ESeva'.
Quite obviously,I have blocked the card by calling up the helpdesk/customer service immediately.
The worst part of this episode is that I have never used this credit card in my life.Nor have I ever shared any piece of information on this card to anyone.
Goinf by a few of the copmplaints out here,its quite obvious that this has been done from within ICICI.My card number ends with 9002.Most of the other people who has lodged a complaint also has card numbers ending with similar digits.
I have raised a dispute with the bank[protected] and have also lodged a FIR with the police on this issue.
I have no idea how to approach this situation.Can anyone suggest me anything?

Dear All,
My Salary Account[protected] has been liened against my ICICI Credit overdue paayment.
I want to know how they can take the money in my Salary account without my authorization?

I call the ICICI Credit card concerned person and he is always busy? how i do i settle the account without siscussion.

ICICI is acting highhandedly and using arm twisting tatics and thier Customer care Manager reply's mail as though he is a robot ,answers not relevent to the quiries that i have raised.

regards,
shekar Mani

[protected] payment received by icici credit card on 15 jan08 as per the MR sent to me online.
Your out sourced agent entered my office on17jan08 ,time of entry n his signature too recorded at security. he had shown a defaulter list,in which my name was written. i was shocked before my colleauges n shown him the online money receipt.
On enquiry,collection agent told me that one Mr Premjit Patnaik of ICICI CREDIT CARD HEAD BHUBANESWAR ,HAS GIVEN THE LIST.

IS IT TOLERABLE?IT HAS HAPPENED DUE TO CARELESSNESS OR IT IS DELIBERATE.None is serious in ICICI BUT PAID FOR.

IF ICICI RUNNING SHORT OF MONEY,WE ARE HERE TO HELP N DONATE. I AM SERIOUS N TELLING THIS BECAUSE WE THE PUBLIC DO IT ALWAYS IN INDIA.

RGDS

DEBESH P KANUNGO
[protected]

My ICICI Bank VISA card was misplaced/lost in the month of May' 07 when I was posted at Mumbai the same was informed to CustomerCare Dept. with the instructions to block my credit card.Since then I'm not not using the credit card for any purchases/cash withdrawal. Presently I'm posted in Assam.On 22nd Jan'08, an amount of Rs.24,758.00 has been debited from my ICICI account without any transactions from my side.After several calls to Customer Care Dept. I have not been given any reason for deduction of the amount from my account. This is heartburn for me & created lot of mental tention.Kindly suggest.

Dear Sir,
I'm Kalpana & mY card no is [protected].

I lost my card in BTM , Bangalore area on Sep18th '07 & On 19th I had complaint to ICICI customer care and the same day your ICICI person traced the person transacted Sheela in Devendra telecom, Bangalore and he + Devendra telecom made her to pay the bills of 9690 + 170Rs. They had put me also in the concall & made clear. Then he told me that he will scrap my card & since she paid the amount, there is no need for me to pay the amount again & even told me, if you want you can complaint to police. I asked him should I pay this money in future ? He confirmed me that there is no need to pay. He will take care.
But again & again in my statements, you are asking me to pay the amount. When I believe ICICI & ask for further procedures, he confirmed me, nothing to woory & no need to pay the money.
Why to pay 2 times for one transaction.

Even they could train their people to guide others >>>>>>> Unecesarily i got that card I beleive. Torturing day & night. You have more complaints to look into. But treat this also important. By all these you are loosing your name & customers at end

This is in regards to the pre approved personal loan(Ref No.[protected] which was given to me for 1.48K and i applied for it through one of your DSA's(Manoj Kumar #[protected]) almost one n a half month back and I submitted all the required documents along with the no. of cheques required.I was informed that i would be only sanctioned Rs80000 instead 1.48K as I already had a loan with the bank.So I was asked to give them new cheques with the diiferent EMI amount and I again gave them new cheques along with a signature verification letter as requested by them.It has been more than 3 weeks that I have submitted those documents and I m still awaiting for the draft.I have got no clues that what exactly is going on at you backend and being a customer I am now scared as I have submitted all my confidential documents along with my signatures and cheques.I spoke with Mr Rai at Jhandewalan office (#[protected]and the response i got was that 4 of my cheques which I submitted lately have been lost and the remaining 4 cheques which i submitted for the first time will be returned to me by 24th Jan'08.We have reached 29th and I m still clueless about my cheques and the other documents.
So it is my humble request to you that kindly look into it at the earliest and give me a reply on this asap.

Dear sir,

I am holding a car loan with ICICI Bank. for this i have given ECS instruction for collecting the Installments. But on Jan 14th I have preclosed the loan. But the ICICI bank says the ECS instruction will not be withdrawn even if it is a pre closure.

I need the solution of the same.

Regards


Arunan Chandrasekaran

Sub:Issued Adhon credit card used amount of Rs.7355.43 and we donot received any credit card and statement.

Dear Sir / Madam

I Dharmendra Desai husbund of MARILYN FRANCIS LOBO.



She used ICICI Bank Credit Card NO:[protected] from Jan-2006 and we have not received March and April - 2007 credit card statement No:[protected] and after i personaly go to bank credit card department in june -2006 at Ahmedabad branch i received june statement and officer talk with me for issued another Adhon caredit card on Jan - 2006 who ussed Rs.7355.43 in March-2007 and this amount charged in this used credit card No:[protected] in March-2007 once again we not received March and April-2007 C.Card Statement and I asked Officer what is the nomber of another adhon credi card so answer is credit card no:[protected] and also i do not received any credit card and statement in this credit card no:[protected] upto till date 27-Jan -2008.

And I and my Wife also compain ICICI Bank Credit card department in personaly and by email and Fax and customer care Phone calls also but department is some investigation officer cheacked out home, offices and after send email this is ok and result declaired infavour of Bank.

So, Please help me and reverse this amount of Rs.7355.43 with interest charges , Service tax and another charges.

And you required more any information please Call me :[protected] or by Email : dharm.desai.[protected]@gmail.com / [protected]@hotmail.com.

Thanking you

Yours truly

Dharmendra Desai.

We are the 44 officers with GOI and we opened our salary account with ICICI Bank,Pune Branch.

While opening the acccounts the staff of ICICI told us that no surcharge will be levied on us while withdrawing money from ATM's of other bank through there club HP debit card but actually the charges were levied on us

On contacting the Customer Care we were told that our account has not been extended such facility and they are just 'sorry' for miscommunication.

Can you kindly guide us what to do in such situations as they are not honoring their commitment

Dear Sir,
I have taken loan from Your ICICI Bank,Bangalore of rs.75,000 by reducing balance catogory and I am paying the amount of Rs.2,385/= regularly with in 25th of every month from July 07 to till date. Last balance you are showing to me is 70,679 but I received the message still I have to pay around 6,000 due from myside. I don't know how it is. No pending from my side till now. And I don't know whcih i account they are debiting. My Loan a/c card no. is.[protected]. Sir I want all the details and if you want I will produce the Cheque nos. and it came to my statement and in pass book. Please see this immideatly and reply to me or please tell me to whom I have to meet personnally near Koramangala,Bangalore. Awating for your reply
V.R.Chandrashekar

Still waiting for any -2 revert.

The account status is showing the following in icicidirect.com


Dear SAURABH KUMAR TAMRAKAR ,

Your application for opening an Idirect account has been rejected on 22-Jan-2008 on account of the following reasons:
1. APPLICANTS COMMUNICATION ADDRESS DOES NOT MATCH WITH PROOFS.

Our Sales executive from DELHI-GURGAON will get in touch with you for rectification of the application within 2 days.


Regards
Saurabh Tamrakar
+91-[protected]


[protected][protected][protected][protected]
From: Saurabh Kumar Tamrakar
Sent: Tue 1/22/2008 7:02 PM
To: customer.[protected]@icicibank.com
Subject: FW: ICICI bank Demat account opeanig issue since 1.5 month


Hi,

Waiting for some revert.

Regards
Saurabh Tamrakar
+91-[protected]


[protected][protected][protected][protected]
From: Saurabh Kumar Tamrakar
Sent: Tue 1/22/2008 12:25 PM
To: [protected]@icicidirect.com
Subject: ICICI bank Demat account opeanig issue since 1.5 month


Hi,

I am Saurabh Tamrakar, applied for ICICI bank demat account on 8th of December at Shahshant lok brach - Gurgaon, Form/Receipt No - [protected], Mr. sudish - [protected] (Sales person at ICICI) has taken my all documents and one check of Rs 750 - ICICIBank. But this is around 1 month and 13 days and all the time on icicidirect.com > customer service the account status is coming.

May I know the exact status of my account ?

As I am planning to invest in my company's IPO, the only reason to open a demat account which is open for 24-28 Jan 08.

This is the first time in my experience ICICIbank services are harassing me.

Should I apply at another bank Demat account as other financial traders open a demat account within 4-5 Days.


Regards
Saurabh Tamrakar
Onmobile Global Limited
+91-[protected]

This is Regarding the payment of credit card bill. I paid my bill to the Collecting Agent via Post Dated Checques. But the amount for my PD's were not drawn from the concern bank, due to which my credit card bill has mounted. I approached to the bank executive for the same. He replied me that they dont have any kind of communication between the bank branch office and collecting offfice, they neglect the issue, no proper response, no clarification.

These guys are asking the proof regarding my PD's which i had given to the Collecting agent. This is a real fraud from both sides.

Guys beaware of collecting agents and not to pay the bill to the agents, pay it to the bank directly.

Name: Sheetal D Vaidya Status Of Form No. / Recipt No. - [protected]

Dear Sir,

With ref. to the captioned I had applied for opening of my Demat account through Tilak Road, Pune Branch. For application and documents an executive by name of Ms. Pooja met me and collected all forms and documents
i.e. A) Copy of passport and B) Copy of my PAN card on the 13th Jan, 08.
I had asked if the account can be opened urgently to which she said it can be done and she will inform the status in a day's time.

However, i am grieved by the following:

a.) She did not inform me that my application was rejected due to some spelling mistake that she made in filling form
b) She did not update me as to no. of days this will take to process
c.) On calling her and the branch office i got vague replies and false promises of calling back with update
d.) Finally on 18th Jan, 08 i got to spk. to the lady concerned and she informed me that if I do not want the account she will get my documents back by Monday i.e. 20th.
e.) When i called today i.e. 21st Jan, 08 (tuesday) asking what is the status on my application, again a list of vague answers and they are not ready to give phone no. head office at Mumbai.
e.) Till date i have no idea where my form is or how much time it will take to open the account.
Do customers submit documents for fun? If your executives do not know how to fill forms or reply to the queries, why recruit such people?
Do look into the matter to save further irritation to other customers due to such employees.

Regards,
Sheetal Vaidya

Dear Sir, I have a demat account and saving account with ICICI Bank Ltd. My saving account no. and demat a/c nos are[protected] & 31237044 respectively. My nearest ICICI Branch is at Kanpur which is 130 KM from my works. From last six month or so my demat account is kept suspended by ICICI Bank due to loss of some documents by ICICI Bank itself during Mumbai Flood. They communicated me in this regard and said to send its representative to me to reconstruct documents which never done by bank. However, I, myself, went to bank ( contrary to this these people always come to open new accounts, to slap credit cards etc at door and claim a long list of customer services and banking convenience) and submitted all documents whatever they said. But long wait and communications are resulted in responses like," this or that document is missing, and we will send our executive to you", which actually never happen. Last time I submitted documents on 30th of November, which's receipt is with me, but story is again the same. In between I loosed many investment opportunities and suffered with mental unrest. Today eventually I encountered with this site of CONSUMERCOMPLAINTS so I decided to take a chance here too.

I hope some fruitful result from you, Madam and at least some message to this so-called Indian bank.
S N TRIPATHI

ICICI bank Car Loan a/c no-- .LAMUM[protected]
• The loan started in May 2005 and the first EMI was on 01 June07. Which got cleared, which I was told that will be debited on 7th of every month.
• As My salary was on 7th of every month the second and the third EMI got
un cleared on time
• In August 2005 I was transferred from Mumbai to Varanasi.
• Before moving from Mumbai I have made payment on 26 August 2005 for Rs 7504 for EMI 2nd
• Initial set up, luggage transfer, child admission in school and personal expenses led to financial crunch for about three months
• Still I managed to pay another EMI on 03 Sept-05
• Another EMI was paid on 4th Oct-07
• Another payment was done on 18 Nov-05
• After that there was a big financial; issue due to a major CAR Accident.
• This accident had fully shaken me financially and I had to pay rs 65000 for its repair from my own resources
• The Insurance claim got settled for only rs 25000 and that too after 6 months
• Still I managed to pay the EMI in march & June to ensure that the account is on
• In between when ever I had a little of funds I managed to deposit in the account
• Then I decided to change my job and Go away from the family to Guwahati to be in a position to afford the EMI
• Soon after going there I started making the payments and have paid about 70000 in just 3 months time by arranging from various resources
• I was doubt ful about the pending EMI/amount told to me by call center so I asked for a statement.
• When I checked the statement the payment of rs 15008 shown on 30 april-07, done in Guwahati as cash payment in loan branch was shown as cheque payment. Which raised an alarm regarding the authenticity of their statement and data
• Then Once the ICICI bank saw that I am keen to pay the EMI they started depositing the security cheques in the account without any information/ concern ( in favor of ICICI Bank Limited) taken from me in advance without any dates on them. These were bounced intentionally as I had no idea about the banking of these cheques.
• I got my new address updated in the banks records
• The I again asked for an statement till 31 march-07 which showed a pending amount of only 17542
• This statement till 31 march 07 was given to me in November-07
• The I calculated the amount paid after march 07 and calculated that the new pending amount told to me was doubt ful
• I started calling the call centre , but they asked me to visit the loan branch.
• When I visited loan branch they asked me to call the call center.
• This again enhanced my doubts against the Bank policies and treatment.
• Then I started interacting via mail again & again but there was no sicere reply and all that I got as reply was the list of branches where I could make the payment
• In spite of this entire still in Dec-07 again I have made a lump sum payment of 22512.
• Till date I have already paid RS 198968 as per yourr own statement till 18 jan-08
• The ICICI bank has forgotten that I had a personal loan account with the bank with Loan a./c number LPMUM[protected] which I have already fore closed voluntarily in Dec-07
• After all these understanding, good behavior and keen to pay all I got is a letter from ICICI bank asking me to pay Rs 253000 in 7 days else the car will be taken in their custody and I will have to face legal consequences.

On the above grounds I Request you to please help me to continue the loan

Seeking your support & favour

Regards
Balwant Singh

i am a credit card holder of your bank since 2004. last year in the month of may 2007 i received new credit card due to expiry of the previous one on my new address.since then i didnot receive the pin number of the new card or any monthly statement of the card.i am working in remote area of northeast and i dont have any phone number becoz no landline or mobile network is available here thats why i have given you the mobile number (earlie it was-[protected] now it is-[protected]) of my brother named Bhanu Kumar who is working with HAL Lukhnow.you are requested to look into the matter and expedite it.

I am ICICI credit card holder. I have been using the credit card more than three years. I checked my credit card mini statement through ATM on 16th Jan 2008. I found a transaction worth Rs. 1000 on 11th jan 2008. I called the bank immediately to complain about the transaction since i haven't made any transaction on the day. The call centre executive said the merchant hasn't claimed the money, asked me to wait for 2 or 3 more days. I told him, the transaction is illegal since i haven't made any purchases. I asked them divulge the details of the merchant and address so that i can get some clue about the transaction but they declined to divulge the merchant details. They couldn't stop the payment, if i have to go for a dispute i may have to go only when the settlement happens. The bank is not helping to stop the criminal activity. I see the bank is getting away from the responsibility of helping a genuine customer. If i have bought something online that is supposed to be delivered at my address and the delivery proof will be with the merchant. I dont know how to handle this.

Rajesh Kannan D