ICICI Bank Home Loan — ICICI Bank Home Loan staff harassment
I regret to say that after being a customer of icici for more than 6 years and being a privilege customer, I had made a wrong decision to choose icici for my home loan requirement.
The experience that I had for my disbursement to get it done was horrible, worst, terrifying with sleepless nights and a nightmare of my life.
Home Loan requirement are time bound in sale agreement terms, I made a mistake of letting my icici manager know that the deadline was 20th april 2013 for my final payment. He(Kapil Agrawal from L.T.Road Borivali West Branch) then threatened me get your valuation done before 31st March 2013 or I will make this disbursement get delayed if the valuation is done before 1st April 2013. He was very rude and harsh in his talks, he even went out to call the seller and had rough talk with him for getting valuation done before 31st March 2013.
I couldn’t get the valuation done immediately as the house that I had purchased was rented and the tenant was out of city till 31st March 2013.
Finally the check was made on 16th April 2013 but was not handed over till 18th April 2013 and the seller had got credit on 22nd April 2013, for which my interest calculation is showing from 16th April 2013 why is so? When the check was not handed till 18th April 2013 and this was not even a pay order then the credit date should come only when the check is presented for clearing.
I highly regret on my decision to choose icici home loan. I would personally never recommend icici home loan to others, I feel this is because of just one person(Kapil Agrawal from L.T.Road Borivali West Branch) which has changed my view for ICICI Group. I would like to see that strict action is taken against such person to maintain the reputation of ICICI Group.