[Resolved]  ICICI Bank Ltd — ICICI allowing Fraud transaction to happen through Entropay

ICICI Bank Ltd. — Credit Card not delivered but transaction has don

Dear SIr,
I harindar Kumar Gupt a salary employee have applied for ICICI Credit Card before some month ago. I was waiting for my credit card delivery at mailing address bkz varification has done by Credit card department. After some days my company has sifted to other place in delhi so I was confirm that when card will dispach at my mailing address then courier man will call me at my mobile no., But I didn't got any call for credit card delivered.
Today On 19/04/2008, I got a call from Delhi code that you have credit card balance of Rs 7000 of icici credit card. I said, i was apply only but i didn't got it. He said it has delivered and you have purchased items from this credit card. This card was send by Blue dart courier agency, and he cuted to phone. I called to this telephone no. but didn't get any responce. I am in tension, and thinking how can possible it ? Please give me advice related this problems at my e-mail address [protected]@gmail.com

ICICI — Plz provide the details of these transaction......

Dear ICICI BANK
Greetings

Plz provide me the details, of these transactions being charged on my account,
these charges which is on me, are not spended by me.

Kindly allocate the Gupta Service station and let me know, so that i can enquire for this transaction.

I beleive i wont continue with card and this Credit Card no.

Hope for quick response on this matter.

Thanx


12/06/2008 05121218179200360033809 GUPTA SERVICE STATION Rs. 800.00(CR)
12/06/2008 05121218183200366800098 GUPTA SERVICE STATION Rs. 820.00(DR)
12/06/2008 05121218186200362090063 GUPTA SERVICE STATION Rs. 820.00(DR)
12/06/2008 05121218182200362090067 GUPTA SERVICE STATION Rs. 820.00(CR)
12/06/2008 05121218177200360033827 GUPTA SERVICE STATION Rs. 800.00(DR)

ICICI — Reverse the transaction

I had made the payment of 3000 in the month of August 2008 was reversed in the month of March 2009. Why was that done no answer with the customer care people

Dear Mr. Shenoy,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service’ as the subject line. Request you to provide your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI — Lost Money through frandulent transcation

I am Jansi.N holding ICICI account in Chennai. On 11th of January 2011, my account statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me in Chennai. So Immediately I called customer care and asked to block my card to stop further invalid transactions happening from my card.
When I enquired customer care, I was asked to file a fraudulent case and on further enquiry with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore by which i have lost a total sum of Rs.5640/- . I have raised a complaint with ICICI but so far, no action has been taken and to the core end the customer care people are not giving any responsible contact person for me to process this complaint. Everytime i will have to call customer care and people there will put me on hold and later say that your request is in process. I donot know what action they are taking on this issue. they are not bothered atleat to find out how this has happened and to prevent further such fradulents happening for other customer.

ICICI — MY ACCOUNT SHOWS THREE FRAUDULENT TRANSACTIONS

I am Jansi holding ICICI account in Chennai main branch. On 11th of January 2011, my account statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me in Chennai. So Immediately on the same day, I called customer care and asked to block my card to stop further invalid transactions happening from my card.
When I enquired customer care, I was asked to file FIR And on further enquiry (after a big argument) with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore on Jan 11th which is altogether a total sum of Rs.5640/- .

I rasied a complaint on this with ICICI bank and so far NO ACTION has been taken by them, and the customer care people is not ready to give any contact person for me on this case. Everytime i will have to call the customer care to enquire about this issue and after a long wait and discussion they say that your request is under process. I donot know what process is exactly happening behind..

One pitty thing is that my case is a new kind of issue and even then they are not ready to take action on this and investigate to prevent further such frauds happening to their customers. This is the reaction they give, and by beleving these people we are opening salary accounts, curreent accounts with such Banks.

Hi,

We are sorry for the problem caused to you. Please assist us with your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1111083" in the subject line.

Regards,
ICICI Bank Customer Service Team.

anant ray — failed transaction

i have booked a ticket on 27/8/2011.
train number --2815,class 3 ac, from bbs to ndls.(bhubaneswar to new delhi)
cash has been deducted form my account but the ticket was not booked.
my details are as follows.
bank--- sbi
acc number--- [protected]
name --- nil madhab das
transaction number------ [protected]

i am attaching the scan copy of bank statement

irctc user id======= anantray07

my email adress([protected]@gmail.com)
my contact n.o [protected]
please kindly look

Hey hi Anantha, , its tribhuwan pandey, , i have also gone with the same thing, , and same irrespossible rply frm ICICI bank, , its my contact detail, kindly contact me.will let u evrthing.
Email id: tribhuwan.[protected]@gmail.com
[protected]

Hi Ananth,

We understand that our official is touch with you to address your concern.

Regards,
ICICI Bank Customer Service Team.

Hi guys,

there is a transaction happened today morning by Entro pay..When called ICICI customer care, they insisted to raise a compalint with the concered department. Since you guys are the victims for the similar kind of transactions, I would like to know by any chnace the amount can be reversed.

Please mail or call me if possible.

Mail: tataji.[protected]@gmail.com
Mobile: [protected]

Hi,

I am Nikhilesh Ray staying at Vashi, Navi Mumbai. I would like to register a complaint/dispute against missuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card account number [protected] on dated 26.12.2012. The details are as mentioned below:

1. Transaction of GBP 233.93 is made at www.SPORTSDIRECT on 26-dec-2012 (5:22:53 pm)
2. Transaction o[censored]SD 115.44 is made at ENTROPAY on 26-dec-2012 (4:47:50 pm)
3. Transaction o[censored]SD 188.91 is made at ENTROPAY on 26-dec-2-12 (4:43:40 pm)

As soon as I got message on mobile number [protected] about the transactions, I have contacted ICICI bank customer care and informed about the fraud incident. The ICICI bank employee (Emp number: 218314) has blocked my credit card against service request (SR[protected]. This ICICI employee has informed to file FIR and register complaint to Cyber cell Department.

Hence, I have registered my complaint to the cyber cell department.

Now the transactions are also appearing in the statement. On further raising concern against service request SR[protected], the customer care says that they cannot help me in this matter as the transaction was done through 3-D authentication, but I have already informed that i have not shared these information anywhere. I want ICICI Bank to take necessary steps to reverse the transaction immediately as I am not liable to pay this amount and the bank is equally responsible for this loss.

Also I have seen in this consumer forum that many of other customers had also faced the same problem.

Attaching herewith the submitted copy of complaint submitted to the cyber cell department.

Please update me on the status of the same.

Thanks for your cooperation.

Regards,
Nikhilesh Ray
+91-[protected]

Hi All,

I am Atyant Jain currently in Germany. I would like to register a complaint/dispute against misuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card on dated 28.12.2012. The details are as mentioned below:

1. Transaction of GBP 236.97 is made at www.SPORTSDIRECT on 28-dec-2012 (02:27:58)
2. Transaction o[censored]SD 104.95 is made at ENTROPAY on 28-dec-2012 (2:06:25)
3. Transaction o[censored]SD 199.40 is made at ENTROPAY on 28-dec-2012 (2:04:08 pm)

As soon as i came to know on my email, I informed the icici and blocked the card and also asked them to revert the transaction but they are saying that since it is a 3d secure authentication, they cannot revert it.

I had already informed that i have not shared this information and the bank is liable to pay this amount as this is not my fault as the bank has allowed the authentication.

I want to raise a compalint against the ICICI for allowing the fraud transaction to happen and not helping the customer even they raise the complaint for reversal of Money and also not raising the dispute.

Please let me know the status update

Regards
Atyant Jain
email : [protected]@yahoo.com
Mobile :+[protected]

Dear sir/Ma'am

I would request your help as online internet fraud has happened on my credit card of ICICI bank india.
There has been 2 transactions happened on my credit card which is not done by me and done by somebody else which is not at all authenticated

1. Transaction amount usd 258.38 and merchant name is entropay
3. Transaction amount gbp 229.39 and merchant name is www.Sportsdirect.Com
These all transactions has happened on 22 jan 2013 and time as around 5:55 and 6:05 respectively.

I had a word with the bank and they said they cannot stop the transaction since it is a 3d secure pin transaction but I strongly believe that I have not shared my card details with anyone.

Can you please help with me in this regard because I have been victim and cannot bear the brunt of this transaction.

Currently I am in indian and my contact number is +91 [protected]

please let me know if you need any more details .

I would like to raise a complaint against ICICI bank for not taking appropriate action and also not helping with correct guidance from the customer care and also denying the it is not there issue

Hi,
My name is Sumit Bawa. I am also suffering with the same fraud. An amount of 9019.83/- has been debited from my ICICI bank account by Entropay. I have read the complaints above and searched internet thoroughly and found that this is the issue only with ICICI customers. Only they have been cheated in the same way.

Can anyone help me in this case to put my case forward. Is there anyone who has got the amount reversed from ICICI bank?

My details are mentioned below:-

Sumit Bawa
[protected]@gmail.com

Thanks.

This is to bring to your kind notice that a fraudulent transaction o[censored]SD 262.38 was made using my ICICI credit card ending with ****2016 at
Entropay on 25th March 2013 at 11:57 pm IST from London.
That was not done by me and when I contacted ICICI bank, they told me that since this transaction is done using 3d secure pin, bank is not liable for this amount. I have already filed complaint in Shakarpur Police Station, New Delhi.
I have also sent an email to Cyber Crime Cell team - New Delhi but didn't get any response yet.
Can anybody help me how this disputed amount can be reversed.

Thank You all for your help.

Baidyanath Sinha
[protected]@gmail.com

Even on 11th Feb. USD 5.24 has been transacted through my Credit Card [protected] but the amount has been reversed in few seconds. And the bank has not included those details in my statement for Feb month. when I enquired, they said it was because of system glitch. But that day itself ENTROPAY along with ICICI bank hacked my account and got all my details. But bank suggested me to get my credit card blocked and they have issued me a new credit card [protected] but again the fraud transactio USD 262.38 has been made on 25Th MARCH 2013 at 11:57 PM IST.

So, dear all never trust this fraud ICICI bank and i along with all the colleagues of HCL Technologies planning to close our Salary account in ICICI bank and going for HDFC or Deustche bank.

Hi,

I faced the same issue(fraudulent usage) from ICICI bank - entropay and sportsdirect.com
today (29th April).

I called up ICICI bank and they refused to take down a complaint. I have gone ahead and
so done it online or else I wouldnt have any proof.

Seeing the number of cases registerd on ICICI and the same sites coming up there seems
to be something going on.

The fraudulent transactions amouned to Rs.40k and anyway I am pursuing registering with
the cybercell at bangalore and also raising a complaint with banking Ombudsman.

Sreekumar P.
[protected]@yahoo.com

I want creat new a/c in icici bank siwan how to open new account plz send detail my mob no [protected]

ICICI BANK HAS WITHDRAWAN RS. 3, 33, 021/= WITHOUT ANY AUTHORITY FROM THE ACCOUNT AND HAS NOT DELIVERED GOLD WORTH RS.20, 02, 231/=..