ICICI Bank Ltd — Misuse of credit card data for unauthorized transaction online

 
45 Reviews
Bangalore, Karnataka, India
 Ananthk
Dear Sir/Madam
I am customer of ICICI bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my ICICI credit card information online without my authorization by some unknown person. This happened on 26th September at 8:55 PM and the transaction amount is Rs.18956. I contacted ICICI bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse , But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of ICICI bank. They are now saying matter is under investigation . They should own this issue and resolve it within next 2 days.
This transaction was done through a website called ENTROPAY UK. I contacted them through email They are clearly saying that some one has registered a fake id and misused my card information for purchasing products online. They have agreed to reveal details of this transaction only to ICICI bank and to police. Hence I took this matter to local police . Registered a complaint against ICICI bank in Banasawadi Police station . They will be contacting ICICI bank soon for investigation . I have also mailed cyber crime Bangalore mail id giving them details.
I am registering this complaint against ICICI bank for being so negligent , making security breach and ignoring customer requests causing damage in big way.
Regards
Ananth..
Complaint comments  44 Comments     Updated: Share0Tweet0

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Respected Sir/Madam,

I am Nikhilesh Ray staying at Vashi, Navi Mumbai. I would like to register a complaint/dispute against missuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card account number [protected] on dated 26.12.2012. The details are as mentioned below:

1. Transaction of GBP 233.93 is made at www.SPORTSDIRECT on 26-dec-2012 (5:22:53 pm)
2. Transaction o[censored]SD 115.44 is made at ENTROPAY on 26-dec-2012 (4:47:50 pm)
3. Transaction o[censored]SD 188.91 is made at ENTROPAY on 26-dec-2-12 (4:43:40 pm)

As soon as I got message on mobile number [protected] about the transactions, I have contacted ICICI bank customer care and informed about the fraud incident. The ICICI bank employee (Emp number: 218314) has blocked my credit card against service request (SR[protected]. This ICICI employee has informed to file FIR and register complaint to Cyber cell Department.

Hence, I have registered my complaint to the cyber cell department.

Now the transactions are also appearing in the statement. On further raising concern against service request SR[protected], the customer care says that they cannot help me in this matter as the transaction was done through 3-D authentication, but I have already informed that i have not shared these information anywhere. I want ICICI Bank to take necessary steps to reverse the transaction immediately as I am not liable to pay this amount and the bank is equally responsible for this loss.

Also I have seen in this consumer forum that many of other customers had also faced the same problem.

Attaching herewith the submitted copy of complaint submitted to the cyber cell department.

Please update me on the status of the same.

Thanks for your cooperation.

Regards,
Nikhilesh Ray
+91-[protected]
Hi All,

I am Atyant Jain currently in Germany. I would like to register a complaint/dispute against misuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card on dated 28.12.2012. The details are as mentioned below:

1. Transaction of GBP 236.97 is made at www.SPORTSDIRECT on 28-dec-2012 (02:27:58)
2. Transaction o[censored]SD 104.95 is made at ENTROPAY on 28-dec-2012 (2:06:25)
3. Transaction o[censored]SD 199.40 is made at ENTROPAY on 28-dec-2012 (2:04:08 pm)

As soon as i came to know on my email, I informed the icici and blocked the card and also asked them to revert the transaction but they are saying that since it is a 3d secure authentication, they cannot revert it.

I had already informed that i have not shared this information and the bank is liable to pay this amount as this is not my fault alone.

Please let me know the status update

Regards
Atyant Jain
email : [protected]@yahoo.com
Mobile :[protected]
Yes, I can see that all are happening with ICICI and HDFC bank only. Very few on other bank. I have placed a complain in local police station and they are investigating now. But frankly telling you, bank is very right on their path because they are doing according to the rules and regulations. So they will place this transaction on you only. But somehow, someone did this crime and it is very sad that no one is stopping this. Lots of cases happening with ENTROPAY and bank is not blocking this side. Strange right? Yes, may be some conspiracy...I dont know. Requesting banks to black list all this kind of sites when many users are suffering.

atm pin num recovery

Dear Sir/Madam, I have my ATM card but i forgot its PIN no. I will be very grateful if you can send my PIN no on my email id. My A/C no is:[protected] My Email ID is: [protected]@gmail.com Thanking You p.seenivasan

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    ICICI Bank Ltd - Misuse of credit card data for unauthorized transaction online