ICICI Bank Ltd — Misuse of credit card data for unauthorized transaction online
Bangalore, Karnataka, India
I am customer of ICICI bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my ICICI credit card information online without my authorization by some unknown person. This happened on 26th September at 8:55 PM and the transaction amount is Rs.18956. I contacted ICICI bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse , But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of ICICI bank. They are now saying matter is under investigation . They should own this issue and resolve it within next 2 days.
This transaction was done through a website called ENTROPAY UK. I contacted them through email They are clearly saying that some one has registered a fake id and misused my card information for purchasing products online. They have agreed to reveal details of this transaction only to ICICI bank and to police. Hence I took this matter to local police . Registered a complaint against ICICI bank in Banasawadi Police station . They will be contacting ICICI bank soon for investigation . I have also mailed cyber crime Bangalore mail id giving them details.
I am registering this complaint against ICICI bank for being so negligent , making security breach and ignoring customer requests causing damage in big way.
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