[Resolved]  ICICI Demat — Unprofessional Support and Untrained People

Address:

Maharashtra

From: Rajesh Ramhit Tripathi <[protected]@gmail.com>
Date: Tue, Jan 10, 2012 at 3:07 PM
Subject: Re: FW: RE:'ICICICARE=[protected]' POA form for Demat A/C
To: [protected]@icicidirect.com
Cc: [protected]@icicibank.com, navnath.[protected]@icicisecurities.com



Dear Sir / Madam,

After lot of efforts I could enable my Demat Account by visting ICICI Direct center at Vashi in year 2010.
On the 23rd Dec 2011, I called up icici direct customer care, to get physical user id and password delivered at my home.
Mr Aditya kumar Das , registered SR[protected] and assured that I will receive the user id and password in 7 working days. After waiting for 2 weeks without any courier till today I spoke to customer care again and today Mr Mukesh Bhatia and Prema Ale after lot of wait on call informed me that no such request was registered. Also to my surprise Mukesh / Prema said that my account is de-linked again. It was never linked infact.

I do not understand how ICICI Direct and ICICI Bank people work. This is so unprofessional and rude behaviour. I am fed up with the service quality of icici people. I have one request to sell my shares from my ICICI Direct Account no:[protected] and transfer the money to my savings account so that I can go to some good demat service provider.

ICICI bank is really having some of the worst, junk, pathetic and zombies at work who just waste the company's valuable time in office.

Is there anyone responsible in ICICI who can take to task these people like Adita, Mukesh and Prema who are just warming up the chaur

Regards
Rajesh
[protected]

Refer below email for full details on account.



On Thu, Aug 26, 2010 at 2:23 PM, Rajesh Ramhit Tripathi <[protected]@infosys.com> wrote:





From: Escalations - Webtrade COO [mailto:[protected]@icicidirect.com]
Sent: Thursday, August 26, 2010 1:36 PM
To: Rajesh Ramhit Tripathi
Subject: RE:'ICICICARE=[protected]' POA form for Demat A/C



Dear Mr.Tripathi,



Thank you for writing to us.



With reference to your below mail we confirm that your ICICI Direct Account no:[protected] is under "De-Active " status as your Savings Bank Account no :[protected] was de-linked from your Demat Account: IN[protected] on April13, 2010.



Further, we state that for linking your New Savings Bank Account to your ICICI Direct Trading and Demat Account we require the attached Power Of Attorney (POA) along with the below mentioned documents:



1. Cancelled Cheque of the account, which you wish to link.

2. Cheque of Rs. 100 in favour of "ICICI Securities Limited" for the franking of POA



We request you to dispatch us the same at the below mentioned address:



Amita Sharma

ICICI Securities Ltd

Shree Sawan Knowledge Park

Ground Floor, Plot No: D-507

T.T.C Industrial Area, MIDC

Turbhe, Near Juinagar Railway Station

Navi Mumbai : 400706



On the receipt of the POA we would initiate the linking of your Accounts on priority.

Do write to us for further queries.



Sincerely,



Amita Sharma

Customer Service

ICICI Securities Limited









-----Original Message-----
From: Rajesh Ramhit Tripathi ([protected]@infosys.com)
Date: Thursday, July 22, 2010 12:20 PM
To: [protected]@icicidirect.com ([protected]@icicibank.com)
Cc: navnath.[protected]@icicisecurities.com (navnath.[protected]@icicisecurities.com)
Subject: POA form for Demat A/C



Hi,



I wanted to activated my above DEMAT A/C IN[protected] and link it to my savings a/c[protected].For this reason I had written email through the service request email on the infinity login. I had got response to reach the nearest ICICI Securities office which is in Vashi Navimumbai.I had gone there and met Mr Navnath Ugale relationship Manager - Retail on 17th July 2010. He instructed me that he will come to my home and get the POA(Power of Attorney) form filled and collect the cancelled cheque. This was said on 17th July 2010 and he was to visit my house on 18th July which is a Sunday. Knowing that Sunday is non-working day he made a false promise. On getting in touch with him on Monday he said initially that he forgot and later said that Sunday was a non-working day. On Monday 19th July I asked hime to send the POA form by email so that I can fill and send the form and cancelled cheque by courier. He said to do that immediately. But even after 2 days I never recieved any email. Later i called him back on wednesday 21st July and he said the same thing that he will email the form in 30 mins. But till now I have not recieved the form from Him.I am totally disappointed by the false promises from this person Navnath Ugale and have lost faith in the ICICI Direct services. I wish to close my account fully from ICICI Direct and open other Demat Service provider. However save people like me suffer I would like you to take action against this unprofessional person.



Regards

Rajesh