[Resolved] IDBI Bank Savings Account — Amount not dispensed
Our organization is located in Pune & we have our salary account with IDBI Bank.
The main concern is that when we tried to withdraw money from partner atm's the money is not withdrawn but still the money is deducted from our account
The recent case was with me on 11th December 2008, I tried to withdraw Rs.3500 from Bank of Baroda(BOB) ATM and then I received the message " Transaction failed" on the ATM screen, then I did a balance check & found out that Rs.3500 were deducted from my account.
I immediately called up IDBI customer care toll free number and told the entire thing. I got the answer that the amount will be reversed within 45-60 days. I told the executive that why we should suffer for the problem caused due to the Banks ATM. I asked them if we took a overdraft from IDBI of Rs.3500 then IDBI or any other bank will charge interest on that amount then why shouldnt I get interest on my amount which will be reversed after 45-60 days. Grooving more with the conversation I told the customer care executive that this problem have occured with few of our colleagues also who tried to withdraw their money from different ATM from different locations, the reply I got was terrible, the executive told me then why did we open an account with IDBI bank.
My concern is:
1.Why a customer suffer if the ATM is not dispensing cash due to technical problem and the money is getting debited from your account ?
2.Dont the bank feel as a responsible body to revert back the amount within 5 working days ?
3. What should a customer do if he is in need of money in case of emergency or somebody is travelling outstation and this incident occurs ?
4. Bank should give our amount with interest as some of the bank from whose ATM the money is not dispensed is able to utilise that amount for 45-60 days. If in case if we dont pay interest to any Bank, it levies late fee charges then why a customer is not paid the interest when he is at loss in this situation?
5. Should IDBI or any other bank encourage its customer not to use any other banks ATM as this problem can occur and to use only their ATM services?
6. Should IDBI or any other BANK issue a overdraft in the name of the customer or should adjust the amount in the customers account and should reverse the amount which is not dispensed in the Banks account after 45-60 days?
We as a customer should get a fair answer for this which is convincing or will be forced to take a step further as this case has happened with many people across India & have to suffer because of some others fault.
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Aug 14, 2020Complaint marked as Resolved