[Resolved]  Idea Cellular — No recharge through Online Recharge

I have used the Instant Rechage on 'http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Pag... on[protected].22PM to recharge prepaid acc of IDEA.

Then I got message:
'Please enter 97228237 in the field marked Code on the Idea website to proceed with your transaction'
The 100 Rs deducted from my Kotak Bank account but my prepaid balance did not update. When I called to customer care excutive he said to me 'We have not any updated record about recharge done by you, Please contact Idea office. Other wise go on Idea website there you can check the details of your Prepaid balance' but on the website are not any link to see the details or transaction history.

My Trasaction on Kotak Statement: OS IDEACEL-N [protected] [protected]

What can I do?
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Aug 26, 2016
Complaint marked as Resolved 
Verified Support
May 07, 2012
Idea Cellular Customer Care's response
Dear Sir,

We wish to inform you that the refund of Rs.102/- has already been updated for your Idea account on dated.29th April 2012. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular
Complaint comments 

Comments

sir'
In month of June the music station service was automatically activated for this i contacted the customer care they said u had done that by mistake, i got agree.but i know i didn"t done that and i told that plz deactivate from next month they said yes, but next month that service was again activated and when i complained they told that this time radio station service has activated.and in this way every time they are making us fool.They even told me that they we will refund my 50 Rs back.
A call had come to me from indore headoffice for assuring me that mam we will refund your money but it will take time. 2 month had already passed and there is no response .

i request to refund my amount. BHOPAL

idea n — recharge idea no

this is to request you that i had recharge online my idea no [protected] with 225 voucher through hdfc net banking but amount deducted from a/c but no not recharge.
17 Nov 2009 [protected]ONLINE PREPAID REFIL [protected] 17 Nov 2009 225.00

please do the need full.
Dear sir,
I AM A RETAILER,
I AM A SELLER OF DIFFERNT COMPANIES LIKE AIRTEL, VODA AND ALSO MOST OF THE COMPANIES OF TELECOM CIRCLE .FIRST TIME I AM DOING BUSINESS WITH IDEA .BUT MY EXPRIENCE IS NOT SO GOOD THAT I CAN SAY I CAN DO BUSINESS WITH THIS COMPANY VERY EASYLY . NOW STARTING OF MY BUSINESS WITH YOUR COMPANY I AM FACING A PROBLM .
my mob no -[protected]
COMPLAINING AGAINST MY DEALER, I TRANSFERED RS 111 TO A DIFFERENT MOBILE NO IS [protected] AT 12.22 PM ON 13119 ON WRONGLY AND VERY SOON I INFORMED MY DEALER ABOUT THIS INCIDENT BUT THE DEALER NOT DIDNT TAKE IT AS A SERIOUS MATTER SO I AM BOUND TO GIVE THIS FEEDBACK BY MAILING TO YOU. SO I WANT TO KOW WHAT SHOULD I DO NOW .
THE TRANSACTION ID WAS WB[protected]
THE NAME OF THE DISTRIBUTOR-CREATORS MARKETIG
ADD- BANNERJEE BAJAJ BUILIDING
GT ROAD BHIRINGI
DURGAPUR, BURDWAN - 713203
OFFICE NO-[protected]
i request u 2 take action about this .pl recredit this amt to my a/c by recharge prepaid.
Dear sir,
I AM A RETAILER,
I AM A SELLER OF DIFFERNT COMPANIES LIKE AIRTEL, VODA AND ALSO MOST OF THE COMPANIES OF TELECOM CIRCLE .FIRST TIME I AM DOING BUSINESS WITH IDEA .BUT MY EXPRIENCE IS NOT SO GOOD THAT I CAN SAY I CAN DO BUSINESS WITH THIS COMPANY VERY EASYLY . NOW STARTING OF MY BUSINESS WITH YOUR COMPANY I AM FACING A PROBLM .
my mob no -[protected]
COMPLAINING AGAINST MY DEALER, I TRANSFERED RS 111 TO A DIFFERENT MOBILE NO IS [protected] AT 12.22 PM ON 13.11.2009 ON WRONGLY AND VERY SOON I INFORMED MY DEALER ABOUT THIS INCIDENT BUT THE DEALER NOT DIDNT TAKE IT AS A SERIOUS MATTER SO I AM BOUND TO GIVE THIS FEEDBACK BY MAILING TO YOU. SO I WANT TO KOW WHAT SHOULD I DO NOW .
THE TRANSACTION ID WAS WB[protected]
THE NAME OF THE DISTRIBUTOR-CREATORS MARKETIG
ADD- BANNERJEE BAJAJ BUILIDING
GT ROAD BHIRINGI
DURGAPUR, BURDWAN - 713203
OFFICE NO-[protected]
i request u 2 take action about this .pl recredit this amt to my a/c by recharge prepaid.
Dear sir,
I AM A RETAILER,
I AM A SELLER OF DIFFERNT COMPANIES LIKE AIRTEL, VODA AND ALSO MOST OF THE COMPANIES OF TELECOM CIRCLE .FIRST TIME I AM DOING BUSINESS WITH IDEA .BUT MY EXPRIENCE IS NOT SO GOOD THAT I CAN SAY I CAN DO BUSINESS WITH THIS COMPANY VERY EASYLY . NOW STARTING OF MY BUSINESS WITH YOUR COMPANY I AM FACING A PROBLM .
my mob no -[protected]
COMPLAINING AGAINST MY DEALER, I TRANSFERED RS 111 TO A DIFFERENT MOBILE NO IS [protected] AT 12.22 PM ON 13.11.2009 ON WRONGLY AND VERY SOON I INFORMED MY DEALER ABOUT THIS INCIDENT BUT THE DEALER NOT DIDNT TAKE IT AS A SERIOUS MATTER SO I AM BOUND TO GIVE THIS FEEDBACK BY MAILING TO YOU. SO I WANT TO KOW WHAT SHOULD I DO NOW .
THE TRANSACTION ID WAS WB[protected]
THE NAME OF THE DISTRIBUTOR-CREATORS MARKETIG
ADD- BANNERJEE BAJAJ BUILIDING
GT ROAD BHIRINGI
DURGAPUR, BURDWAN - 713203
OFFICE NO-[protected]
i request u 2 take action about this .pl recredit this amt to my a/c by recharge prepaid.
my mobile last sow to last night SIM ACCESS ERR PLEASE SOLE PROBLEM

Ideacellular — online recharge amount debited in my account but i didn't get balance

sir ,
i have made online recharge through ideacellullar.com on[protected] for rs.30 reference number IG15803473 and for Rs.10 reference number IG15803956 in my bank account rs.40 debited on[protected] but till now i didnt get my balance in my number [protected]
Sir i m sorry i know that this not correct address for sying this but i dont no what is right address
Res.
Sir’ My Self Mukesh kumar Soni& I have A Great Idea . and that idea become very big boom in telecom world. But I cant contect to any responsible & authorized man. And I knew it. that my idea is too good. For your Company. For the Detail of that please Contect me on my Cell no. +[protected] Mukesh Soni
+[protected] Gopal pathodiya
+[protected] Lokesh kumar pathodiya
My req. please contect me any responsible man. Thanks
Two 'idea' marketing persons came to me on 24.01.10 and collected xerox copy of ID card to avail me sim card.From an 'idea' no [protected] my status confirmation was taken.But after that sim card is not supplied to me.So i am confused.

Idea Cellular Limited — internet recharge bank debited but i have not received balance

my name is vikas kumar singh .i am customer of idea cellular ltd,delhi. my mbile no. is [protected].i have recharged my mobile through internet . i have account with pnb. i have recharged 3 pm on[protected], but, i have got only one message within 5 seconds on my mobile that is from IZ-Idea that is -dear customer, thank you for making a payment of rs. 20.00 on the idea cellular website. it is being updated in your account.but, after that i have no credit of amount till now. i have called to complain helpline 198 within 5 minutes regarding this , but, they told me to wait for 4 hours. then, again i called 7 pm in evening , but, after 15 minutes holding, they told me wait for 48 hours. i try to understand them to lodge a complain, but , they did not lodge my complain. what is it, complain help line for customer help, but, they only
talk , but, no help from their side, i want that why they have established complain help line if they do not file complain.i also email to customer care and nodal officer, but, until now, i ahve not received any message or talk time on recharge of rs. 20.

Idea — recharge bt still charging for messages

i have done recharge for 15000 messages still i m charging for sending a message...so plzz look over dis problem nd solve dis as fast as possible

Idea — they cheated me

IDEA alloted my no. to other person without my knowledge
no is [protected]


Bhim singh chhawri

no.26882180
I USE IDEA FROM MORE THAN FIVE YEARS AT LEAST BUT BY USING THIS FROM SO LONG TIME I CAME TO AN OPINOIN THAT IS IDEA SPEND MORE OF THE MONEY ON ADVERTISING THAN TO SATISFY THEIR COUSTOMERS BY WHICH THEY REALLY ARE IF THEY DONT START WORKING QUICKLY ON THAT THE TIME IS COMING SOON IDEA HAVE NO IDEA TO STAND AS PER MANY COMPANIES ARE COMING WITH BETTER SCHEMES AND WITH GOOD COVERAGE AND MOST OF ALL WITH A GOOD SATISFACTORY COUSTOMER CARE SERVICE THAN IDEA HAVE I WITH MY EXPERIENCE WITH IDEA OF SO MUCH LONG TIME I GIVE SUGGESTION TO ALL COUSTOMERS TO OF IDEA THAT NOW IDEA IS HAVING NO IDEA SO BETTER IDEA IS TO SWITCH TO OTHER COMPANIES THANKS TO NO. PORTABILITY I AM SWITCHING FROM IDEA TO RELIANCE

ideacellular co — wrong updating record-name and address

I ,GOPAL KRISHN SAXENA HAVE obtained the connection of pre-paid mobile n0 [protected] in Aug2008
and submitted the documents photo-id-proof/address from employer-indian overseas bank vadodara-alkapuri br,as i was transferred from delhi in july-2008 and the same again submitted ti idea outlet-nizampura,vadodara upon receiving the message in mobile for updating the record during-oct-dec 2010
After,submitting the photo-id proof/photo/copy-of driving licence,for which no receeipt is issued for acknowlegement.However messages are stopped for updaing the record in mobile no [protected],which is utilising by me,since2008.,
Unfortunately,the obile was pcpocketed at railway station Delhi on[protected] and a e-mail was sent to Idea for blocking the SIM undermobile no [protected],which the have acknowledged.But for issung the Duplicate Sim their outlets advised that the mobile on is issued for someonelse.
FOR their act of negligence o[censored]pdating the record in other name , i was informed that it can not be issued
therfore I request that my record should be correctly updated,and to be ensured that no-one can use my
photo-id/address for any otherways,due to NEGLIGENCE OF THE CO as well as its RETAILERS/OUTLETS
gopal krishn saxena,
saxena.[protected]@gmail.com
a-3/102,aashka-flats,sama-savli road,sama,vadodara-390008
I am bhimshi kambariya my complain is.
I have get online recharge for [protected] no. and not receive full talk time in information www.idea cellular.com website please my request regester and rong information in your customarcare sir and your website information is 100% wrong

Idea Prepaid — Rs 102/- deducted without any information

Hi

My Name is Vinod. I am from West Delhi.
My Idea prepaid number is [protected]. Today i.e., 29th April 2012, IDEA has activated the 3G plan to my number without my knowledge & deducted Rs 102/- approx from my balance. When I tried to log a complaint into their customer care number at 198, the executive suggested me that they will return the payment in 24 hours & when I asked for complaint number he refused to log this as a complaint.

I am really in the "where to go" situation.

My first complaint is - Why they deducted the amount from my balance
Why The 3G service activated to my number
Who will going to pay the penalty for this
How much time it will take to resolve this matter
Sir,
Yesterday i recharged one IDEA number through online and all the process gone well but after payment Idea screen showed all the transaction Id and all but recharge failed. Again i followed the same procedure 2nd time i got recharge. Now the problem is,
1) Money is deducted two times from my account,
2) But only one time it get recharged,
3) Still there is no refund or recharge to the mobile is done.

Plz go through this and refund my money. or tell me were to compliant about this issue.

Mobile Number : [protected]
Payment Status : Paid
Recharge Status : Not Success
Reference Number : IDEA-6492786
Amount 150.0

Plz do reply soon.

all incomeing and outgoing call Details

Hi
Kindly Provide all my Incoming & Outgoing Call Numbers and SMS Numbers Details of last Month
On My Mail ID :[protected]@yahoo.co.in
Details: [protected] Prepaid Idea No



Regard
Saini

Get call details for past week

My balance was around Rs.280 It went to NIL, however i don't have a idea how it went so. Hence i want the call details of past week. Mobile no : [protected]

Online Racharge Page is not in correct format...

Hello Idea.. I am trying to do online recharge since 2/3 days but as your idea cellular webpage is not getting loaded properly I could not recharged .. Please find following screenshot..

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