Idea Cellular Complaints & Reviews

I want to register a complaint against IDEA Cellular for cheating its pre-paid customer and charging wrongly.

Idea, VAS dept. may be in order to complete there targets wrongly activated dialer tone on my number and deducted Rs.30/- as charges. I tried calling Cust. Care No. but it doesn't works. Also they have no where mentioned on there website about how to deactivate the dialer tone, in the dialer tone section its only mentioned how to activate the dialer tone. This is an example of very bad customer service.

I'm a student and can't afford to pay Rs.30/- for my limited budget of cell recharge. I strongly condemn this malpractice followed by idea for pre-paid customers.

Dear Sir / Madam

With due apologies for consuming your valuable moments.

I had purchased Idea Sim Card from Karthik Collections at Marve Road, Malad West, Mumbai 400095. And at the time of purchasing the card the Shopkeeper explained the tariff plan as Idea to Idea network the cost will be 0.40 paise other network will be 0.60 paise and from 11.00 pm to 6.00 am Idea to Idea is free.

So i purchased the card and asked for the bill from the shopkeeper he said that "iske bill nahi aata hain", so i took the card and started using the same. The same day i called round about 12.10 pm i called my relatives who are also using the Idea card but later on i found that my call charges are deducted which seems to free as explained by the shopkeeper. So very next day i called to the Idea Helpline and they provide me the information that the shopkeeper has provided me wrong information and my tariff plan is 0.60 paise to all network and from 11.00 pm to 6.00 am Idea to Idea is free. Imediately after talking to them around about 11.15 i called my relatives on Idea cell and after talking to them the message indicated that my last call charge was 0.60 paise which was deducted from my balance amount. So i again called the Idea Helpline and provided them the information that my money is being deducted they asked me to hold the line and told me that they dont have record of todays and the line got disconnected and after that i was facing network problem and i could not contact them.

However today i tried the Idea Helpline number and today the provide me the information that My card does has such tariff plans and asked me to approach the shop from where i had purchased the card. And when i approached the shopkeepers he started talking rudely that this is not his look out that is companys lookout. I told the shopkeeper that i am going to Police Station to lodge the complaint so he is saying Jidar Jane ka hain wahan jaa police chowky jaa nahi toh mantri ke paas ja.

I earnestly beg / solicit, your kind / judicious intervention and just decision.

Thanking you

Yours faithfully


Kiran Masavkar - [protected] / [protected]

Hi,

I have a prepaid account with idea and i am very upset with your constant promotional calls. I get approximately 50 calls a day and 30 messages. I activated the do not disturb option and was told that it will be activated within 24 hours but it did not happen. On contacting the customer service representatives I was spoken to very rudely.

the idea mobile no [protected] is troubling me by makin frequent miscalls and messages

DEAR SIR

I AM A DIRECTOR OF SERVIN PHARMA DIST PVT LTD, RAJKOT, WE ARE HAVING CUG CONNECTION OF IDEA MOBILES, WE ARE HAVING ALMOST 30 CONNECTIONS, WE HAVE TAKEN PLAN AT THAT TIME RATES WERE LIKE BELOW : RENT Rs.199.00 NO FREE AIR TIME EXCEPT CUG CONNECTIONS.
BUT NOW COMPANY IS GIVING OTHER PLANS TO OTHER COMPANIES LIKE RENT Rs.149.00 FREE CUG AND 300 MINS FREE AIR TIME TO ANY LOCAL MOBILES,
WE HAVE APPROACHED PERSON CONCERNED HERE IN LOCAL OFFICE, BUT THEY REFUSE TO REVISE OUR PLAN AND TALKED RUDELY, THEY DONT CARE OLD CLIENTS, AS WE ARE POSTPAID CLIENTS AND USING IDEA PHONE WITH SAME NUMBER SINCE BEGINING,

WE DONT WANT TO CHANGE OUR NUMBERS, AT THE SAME TIME WE FEEL WE ARE BEING CHEATED BY COMPANY BY NOT REDUCING RATES WITH OTHER USERS.
WE ARE REQUESTING YOU TO PLEASE TAKE NECESSARY STEPS AND GUIDE US WHAT SHOULD WE DO?

AWAITING FOR YOUR REPLY ON SAME
REGARDS
TUSHAR NAGRECHA
C/O SERVIN PHARMA DIST PVT LTD
RAJKOT
[protected]

Hi Sir,

I am using a prepaid Idea connection from last 4 years.Recently 5 months back I migrated from Prepaid to Postpaid.After the converting to Postpaid when I am trying to do outgoing firsttime my voice is not audible to the others.Approximately 300 calls were wasted monmthly.Till now I complaints the Customercare people but they haven't resolved the issue.And I asked the Next level of escalation manager number while I am trying to call to that number I am getting a message as Number is incorrect.
Can you please look into this issue
Thanks in Advace
Regards
B.Suresh

Dear sir,

here I, g.upender reddy writing about Idea cellular,

I am using the idea cellular service since 5 years onwords, I am getting the problem since 6 months onwords, every six months had a problem with idea. when i was try to compliant they told to me, you have to wait 3 months if you are using the full service, frequently call dropped and wrong calls, calls jumping.

every day i got the problem NETWORK BUSY AND ALSO ERROR IN NETWORK CONNECTION.

in this they do not do anything so what i want to do. they will not care about customer, they will collect service charge without service and we were loose money too.

so please give me the right information.

from
upendar reddy.g
cell:[protected]

I am an Idea Customer from past 4 years. I am using others number as well of same servise provider.
In Jan'09 they have aticated the Stock updates on my number automatically and then started charging me for the same with the amount Rs 49, When the bill arrived, i came to know that for this kind of services i was charged, i was getting messages for that, and i was really annoyed by daily messages, but i thought that might be they sending to all of idea users, since i have not availed any service. Even i was not informed by any message or anything that this kind of services you have activated, so that i can request for deactivate for the same, I am seriously very annoyed with the Idea Services.

If In the recession they are lacking by some money, dont charge from our customer in this way. And even from the customer care i was getting such a cold response, "Sir you have to pay the money", Since i always the pay the bill ontime, thats why i paid the bill, but i want the rembursement for that amount.

No one is listening to me. I know it's just a matter of 100rp, but i know i earn this money.
If anyone can help me, Please help me.

Thanks
Rohit

Dear Sir/Madam,
i am 19 year old girl.i have BSNL contact belongs from kanpur.the complaint is that on 24 february i got a call from [protected] on my cell at the time when i was in interview hall and my mother have my mobile she suddenly got the call from this number he talked with rudely and said that i want talk with me.when i came from interview hall mother told me this, i made call back him said that who are u, he dint tell any things and threatening me.he said i called you again and again.so i put on clossed my number for always.
so i request you please take action about this.
please any inquiry you can forward on my mail.

prinsi katiyar D/o Mr. Suraj prasad katiyar

sir,
[protected]
[protected]
[protected]
[protected]
[protected]
mere band kar diye gaye hai & jin par mera balance bhi hai, jiska tax mere dwara RV par paid bhi kiya gaya hay, niyam se kisi bhi no ko band karne ka adhikar company ko nahi hota hay uspar plan chang compay kar sakti hai
mere mobile no barson se chal rahe the jinhe shri sunil tiwari ki anusansa se band kar kiya gaya hai
mujhe paresan karne ke liye comoany & government ke niyamo ki awhelna ki ja rahi hai
please mere no jald se jald chalu krne ka kast kare

sanjay seth

I have activated my GPRS plan of 499 on my Idea post paid connection. While activation, i was never informed that I will be charged as per usage and at the end o[censored]sage the sum will be deducted.
As per this kind of billing what happens is - my credit limit exceeds and my call barring will get barred till i donnot make the intern payment as per they demand.
Under this GPRS 499 plan I get 1GB net usage from the service provider.
If billing is done in this manner per kb which is 2p, which is Rs20 per Mb and then... 20, 000 per Gb - WHY AM I TO PAY THIS AMOUNT uncessarily when my plan is activated?
I spoke to the customer executive "Ganesh" - he said this is the way... upon request I wanted to speak to his manager - he did not give me the line and said your number has been forwarded and will not be asked to make an intern payment - upon repeated request I was able to talk to his manager "Hitesh" - who spoke in the utmost unproffessional manner and said this is the rule.

I am not able to get this - when a post paid plan is activated the monthly rent is charged at the end along with benefits like msgs and calls which are free with the plan - then why does it not apply with GPRS. Why should I being such a hefty amt when a plan has been activated?

hello,

i have idea prepaid. my current balance is -7 rs. 3 day before it was 0.00 rs.
everyday there is 2 to 3 rs. deducted in my balance. i inquire to customer care but they inform me i have and active gprs connection for that this happening to my account. i am trying to sending message for deactivation of gprs. but it fails.

do the needful immediately or i will withdraw this idea and go for other service provider.

i b.pushpa veni lost my mobile phone along with idea sim card.i want to block my sim immediately.so, kindly request you to accept my complaint.

Ref : Mobile no [protected]

I got my Idea connection in December. My first bill was due on 16th or 18th of Feb. Due to the odd timings of the night shift at my work it was impossible for me to visit an Idea store that is 8 kilometers away from my home. (The nearest one) I made my payment on 21st of Feb in the afternoon at around 12.15 PM. Just two days before that IDEA deactivated my outgoing messages and GPRS. After paying the bill my outgoing got deactivated at around 3.00 in the afternoon. I called up the CC and they got it activated in 15 minutes. Everything was OK to my knowledge until I tried to access my e-mail. My GPRS was not working. I called up the customer care on 24th afternoon and spoke to two people including one from GPRS desk. They said the services would be activated within two hours the maximum. Didn’t happen!! I called them again and they said it would take MAXIMUM of 4 hours to get it activated. Didn’t happen!! I called them again after more than four hours and again the same thing. It’s more than 4 hours and nothing done yet. When I asked the CC rep to transfer me to his superior he straight away denied it and asked me the reason for talking to him. I urged him for the same again and he kept me on hold for a long time and then says “My supervisor is busy and cannot take the call.” It’s been more than 12 hours since I made the first call to IDEA for my GPRS getting reactivated but in vain. The customer service rep thinks they are the king and not customers. This is the way they talk to their clients. I have lot of work that happens over the e-mail and to my distress I was not able to do it today just because IDEA customer service really didn’t felt like working.
I really want to talk to the Head of Customer Service and if someone could get this across to him it would be great.

sir,
mai idea pco delar hu. mere pass copany ke v top up sim hay jis par mera mera balance dalagaya tha.
compay se jo trangection hota tha may kiya kartha tha copany idea castumar se bata karne ko mujhe idea to idea bat karne ko free minits deti thi us se jayada bat hone par mujha se paisa charge karti thi. mujha se jab sim di gai thi ta nahi kaha gaya tha ki app ko kam band karne ke bad sim wapas karna hogi chuki mobile no castumar ka no hota hai. subidhaye company ki hoti hay yadi di jati hay to.is se may kahana chahuga ki compnay kisi ka no band nahi kar sakti hay.
compay se me re use karne wale no band kar rahi hai jabki mere dwara kaha gaya tha ki no par mere contact hay. galat obligation laga kar no band kardiya hay

niwedan hay ki mere no chalu karaye jaye.
mera jo balanc dala hua hay wah wapas kiya jay
& idea compay ke sunil tiwari & jis jis ne mere no band karne ke liye anusansa ki hi unhe chetawani di jaye ki wah kisa ka no band na kare jo shubhida di gai hay wah wapas le sakte hay.

please meri sunwai jald se jald kar mer no chlu karwaye jaye
mere no hay [protected]
[protected]
[protected]
[protected]

sanjay seth

sir my no is [protected]
it was recharged for rupees 44 on 23 -2-09
but i cant send any sms
i thought it as an sms offer hope it is so wen i send the message it appears as sending failed and message barred pls look through this problem

on 18th of Fef, 09 I have got a SMS from idea customer care regarding the unlimited calls brtween 11p.m. to 6 a.m. For the activation of this new tarrif plan we will have to dial *150*146hash and Rs. 146 will be deducted from our balance. since in this SMS neither it has been not metioned that this facility is only for local calls nor any T&C was applicable on the same, I expected that this new tarrif is for all the calls including the STD and I activated the same and Rs. 146 has been deducted from my balance. but when I made STD calls, the same were charged as per current tarrif plan.

My concern is that when it was for local call only why it was not been mentioned clearly. when it has focused on 'calls' only, by default it is assumed that calls means any type of call whether it is idea to idea or it is local or it is STD. I think that their main motive to cheat and misguide the people.

sir,
mera no [protected] jo lagbhag 2 warsho se chal raha tha idea company se mujhe sms aya ki photo & photo id jama kare warna 2 di me mobile band kar diya jayega
mere dwara turant hi id jama kar di
uske bad bhi mujhe sms ate rahe mayne punah id jama kar di
lekin nsb idea ki jabalpur me formility survice center ko mr. sunil tiwari ke & vineet khurana ke nirdes par meri id ko posting karne se mana kardiya gaya jis se meri survice band ho gai
mere request par bhi mera mobile chalu nahi kiya gaya 2 year se mere contact ko bahut nuksan ho raha hay idea ke dwara sim band kar dena survice nahi dena & uska balance ko japt karna anuchit hai
& kisi bhi mobile dhari ko idea ke karmachari niyam ke birudha survice ko band kar dena anuchit hay
mere dwara aneko mail ki gai unka jawab niyam ke birudha hi aya hay

plez mere no chalu karwane ka kaset kare & jo balance hay use wapas karwane ka kast kare & copany ko nirdesit karne ka kast kare ki kisi ki bhi sim anuchit tarike se band na kare

jyoti seth

Sir,

I want to register the complaint againt your idea data card. It often get disconnected and very slow also.
Always it get disconnected after 15- 20 minutes. What should I do.?
My personal cell no is [protected]
and my data card no is [protected]

Regards.
Pawan

I could not recharge with top up card when i recharging i got the following message
'your account for recharging could not be activated. please contact customer care no.97...' also i got another sms which was 'Dear customer document submitted by youis rejected for invalid id/address proof please contact your retailer for more information." When I contact the retailer they informed me that I have to again re activate my number[protected] with pay of Rs 96/-. and to again submit fresh photo with id card etc. otherwise you lose Rs.96/-. Please note that what i gave the address is correct no more information add on that. please arrange re-activate the above my number with immediate effect. thanks.