I had a client called Binny Khurana long ago, due to work coordination, we used to call each other for long time during those days.
Today i got a threatening call from an idea customer care executive, who did not know how to speak to a customer. She stated that Binny had a post-paid account and she has not got her bills cleared yet. I asked them, "What do I have to do with it?" So she staight away screamed at me saying, "Since your number has been found almost so many times while you talk to her, therefore, you are the point of refernece for us and therefore, we shall sue you and the send the legal notice to me, if she doesn't revert back!!!
Firstly, I want to know who is the lady who threatened me over the phone call. Secondly, merely if I had long call durations with binny on her no., does not mean that i would become her referee, automatically. i never referred for her to any company. She was just my client and business on phone takes lengthy call duration. The number from which i got the call was [protected]. Kindly take some action. Idea Cellular better pull up your socks
Aug 14, 2020
Complaint marked as Resolved
Please do the needful.
Idea — deduction in talk time balance
My Phone no: is [protected]. I am not using any Value added service , Stil every week there is a deduction of 10 - 20 Rs.I don't know why . I have called to Idea customer care to know the reason of the deduction but no satisfactory anser is given by them. Pls. deactivate if any V A Service is activated on my phone. and refund the amount deducted till now.We were having idea connection & we tried to closed it but your sale point always refused and make excuses. we had some issue on unpiad bill & we were getting calls form persons saying we are idea person and asking payment.
we got mails from JAI PRATAP ASSOCIATES mail ID jaipratap.[protected]@gmail.com and Mr. NARESH JAIN MOBILE NUMBER [protected] COME TO OUR OFFICE & MAKE Nuisance.
MOST WORST PART THAT HE TOLD THAT WE HAVE ALL CALL RECORDING OF YOUR CONNECTION & WE WILL MISS USE IT. MR. JITENDRA [protected] THEY STARTED CALLING OUR RELATIVES BY USING OUR CONVERSATION. AND NUMBER. ITS HORRIBLY
PLEASE SUGGEST WHAT IS CUSTOMER RIGHTS & COMPANY POLICY. how a person can use our call detail and call recordings. its very serious issue as they are your staff or you authorized them so we will treat it as idea team. How you can do such unethical and illegal business practices.
OUR IDEA NO. [protected] / [protected]