[Resolved] IFB Industries — WASHING MACHINE SERVICE VERY POOR
I got ifb top loading washing machine model no: aw60-806, serial no: 70600424, on 24/10/07, from bharath electronics appliances(BEA)coimbatore. Ever since we started using it i've been experiencing problems with it!!
The service centre was on time only for the installation, after that we have called them thrice, they have turned up only once, that too after almost a month of complaining!
The last time, the technician came, he said he cannot fix the complaint n needed to remove the board and send it for repair!
Its been over a month now, and no response from the service centre.
When i called the service centre on last thursday, they said that the part has not come from chennai yet! They said they will fix it by saturday, now almost a week passed, still no response!
I'm in deep trouble and confused not knowing what to do next. We bought the machine as a solution to our washing problems, now the machine itself has become the biggest problem to me! I got the machine only for the company's goodwill- otherwise there were better options for me from other brands as in rate, performance and service.
I need the machine repaired immediately or replaced if the complaint is out of manufacturing! This would be my last complaint and if i dont get a response for this too, i have to take legal actions against the company for my money refund for the machine!!
Complaint marked as Resolved Mar 15, 2017
IFB Industries Customer Care's response, Jun 18, 2016
Dear Drabhay sawant,
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at email@example.com along with your contact details and we will help resolve your issue.
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1 860 425 XXXX
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107