[Resolved] IFB Washing Machine Elena — No service since 3 weeks, lost faith in IFB | |
We had purchased a new IFB washing machine ELENA in March 2007 from M/s. Viva Electronics, Apna Bazar J.P. Road, Andheri (West). This machine gave us trouble in August 2007 (within 5 months) and it was set right by the IFB service mechanic. This machine has again started giving trouble and it has completely stopped since the last three weeks. This machine is still under 2 year warranty and hence we contacted Mr. Dilip of Viva Electronics, who asked us to contact Mr. Amar Bharati, every time we were told that there is nothing to worry and our machine would be set right in a day or two. On regularl daily multiple follow ups, we were given the complaint number after one week. After that Mr. Amar Bharati told us to contact Mr. Vishwajeet at BKC office. We contacted him and gave him the complaint No.[protected] and although he promised to personally look into the matter, we regret to inform you that till date and each single day we get the reply from him that the service mechanic will definitely come today and that we should not move out of the house. This has resulted in TOTAL DISTRUST and faith in IFB Brand. Our earlier IFB washing machine did not give us trouble for 17 years but this machine quality is totally trash. We have taken a vow that in our lifetime we shall never purchase any IFB product and also tell our family and friends to do the same. The entire episode has angered us and we have now decided to get the machine repaired from outside and submit the bill to IFB for payment. Was this information helpful? | |
Mar 19, 2017 Complaint marked as Resolved Verified Support Jun 25, 2016 IFB Industries Customer Care's response Dear Mony, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |
 15 Comments | |
Comments
I 100% agree with the complaint lodged by Ms Lalita. IFB brand is loosing value as their products have poor quality and the service quality is pathetic.
Reply
It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.
Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.
Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.
I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.
When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.
Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.
Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.
I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.
Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.
Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.
I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.
When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.
Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.
Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.
I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.
This is Sudhakar Again.
I am requesting all the people who were betrayed by the IFB in all over india. We all have to unite to bring down the sales of IFB all over the world by spreading these bad services in the internets to the friends.
Please do the following thing, we suffered alot by IFB, we know the value of money, every is earning in such way except the complanies like IFB. We have to make the people aware of these things so that they can avoid this thing from their home needs permanently.
steps need to take.
1. Create a message with what happend to you clearly along with the shop names and the people who involved in the trasactions with addresses.
2. Daily spend half an hour on internet and send to all the email ids and all the review web sites and post it where ever it is possible.
3. It can defently damage their sales all over india even in the abraod also.
4. No other person should bothered like us by the IFB bloody cheeters.
5. If it is possible we all combindly give publicity in the hindu for a week against IFB.
Thanks.
I am requesting all the people who were betrayed by the IFB in all over india. We all have to unite to bring down the sales of IFB all over the world by spreading these bad services in the internets to the friends.
Please do the following thing, we suffered alot by IFB, we know the value of money, every is earning in such way except the complanies like IFB. We have to make the people aware of these things so that they can avoid this thing from their home needs permanently.
steps need to take.
1. Create a message with what happend to you clearly along with the shop names and the people who involved in the trasactions with addresses.
2. Daily spend half an hour on internet and send to all the email ids and all the review web sites and post it where ever it is possible.
3. It can defently damage their sales all over india even in the abraod also.
4. No other person should bothered like us by the IFB bloody cheeters.
5. If it is possible we all combindly give publicity in the hindu for a week against IFB.
Thanks.
Mr. Sudhakar and his parents, should learn how to use the washing machine. Most Indian machines dont have an anti shake circuitry, or unbalance sensor incorporated in the system, so will tend to vibrate sometimes violently if the clothes are unbalanced at the time of the spin cycle. This is not a manufacturing defect, but a flaw in the design.
All plumbing should be completed prior to installing a new machine, this is the owners responsibility and not that of IFB. If the Machine is not working, Sudhakars parents should read the troubleshooting section of the manual, or have someone read it to them and explain before calling the technician for service.
Mr. Narasimha Rao is the business man that owns the IFB agency, and is not directly concerned, or even remotely bothered with service, now that he has already collected his commission., so you should contact IFB service division.
The original IFB service technician is sick so they sent the delivery boy to pacify you. They have only trained him to see if the power switch is on, as most first time Washing Machine users call the company to complain the machine is broken when actually the electricity department is conducting load shedding, or they dont know that the switch is turned off. If the power switch is on, and the Machine still doesnt work, he is only be harassed by the owners of the machines to do what he was never trained to do or is clearly not his job.
Please ask your sonto draft further letters as poor English wont get you many listeners. Also IFB doesnt have time to provide a full time person to look after your machine. That is your job.
All plumbing should be completed prior to installing a new machine, this is the owners responsibility and not that of IFB. If the Machine is not working, Sudhakars parents should read the troubleshooting section of the manual, or have someone read it to them and explain before calling the technician for service.
Mr. Narasimha Rao is the business man that owns the IFB agency, and is not directly concerned, or even remotely bothered with service, now that he has already collected his commission., so you should contact IFB service division.
The original IFB service technician is sick so they sent the delivery boy to pacify you. They have only trained him to see if the power switch is on, as most first time Washing Machine users call the company to complain the machine is broken when actually the electricity department is conducting load shedding, or they dont know that the switch is turned off. If the power switch is on, and the Machine still doesnt work, he is only be harassed by the owners of the machines to do what he was never trained to do or is clearly not his job.
Please ask your sonto draft further letters as poor English wont get you many listeners. Also IFB doesnt have time to provide a full time person to look after your machine. That is your job.
Worst sevice interms of competence skill and courtisy.They nevear set right things in 3 months I have very bitter experience 3 times within the span of 6 months
Dear Shri Sudhakar,
I had the privilege to go through your messages & also the responses against it, I Believe, you must have documented all of the above said.
Please visit the nearest Consumer Disputes Redressal Forum, in your district & seek the Registrar's help to file a Consumer Complaint & seek redressal of your grievances with adequate compensation for Harassments & also indemnification for Economic & Financial damages.
Can you believe, I was in a similar situation of receiving shoddy services from one of the reputed bank, who had intentionally failed to pay the timely interest on FDRs when due, [ I said intentionally because on an earlier occasion, I had dragged them to The Consumer Court for extending deficient services with harassment] . Within 6 (six) months with say 6 trips, I found it was rewarding, they compensated me 10 (Ten) times the amount I was seeking for.
Moral of the story: This only goes to show, that, Please follow the directions of the law it will be rewarding ALL ways.
Yes, you may open a site / publish, for extending assistance to all those effected as is being done by me out of the excessive funds received, thereby trying to complete my mission with a vision of "Comfort the Afflicted & Afflict the Comfortable / Troublemaker" by following the due process of the law.
Believe, you will appreciate this small piece of advise, should I be of any assistance to you in the above, Please do contact me anytime.
U M PRABHU.
[protected]
=============
I had the privilege to go through your messages & also the responses against it, I Believe, you must have documented all of the above said.
Please visit the nearest Consumer Disputes Redressal Forum, in your district & seek the Registrar's help to file a Consumer Complaint & seek redressal of your grievances with adequate compensation for Harassments & also indemnification for Economic & Financial damages.
Can you believe, I was in a similar situation of receiving shoddy services from one of the reputed bank, who had intentionally failed to pay the timely interest on FDRs when due, [ I said intentionally because on an earlier occasion, I had dragged them to The Consumer Court for extending deficient services with harassment] . Within 6 (six) months with say 6 trips, I found it was rewarding, they compensated me 10 (Ten) times the amount I was seeking for.
Moral of the story: This only goes to show, that, Please follow the directions of the law it will be rewarding ALL ways.
Yes, you may open a site / publish, for extending assistance to all those effected as is being done by me out of the excessive funds received, thereby trying to complete my mission with a vision of "Comfort the Afflicted & Afflict the Comfortable / Troublemaker" by following the due process of the law.
Believe, you will appreciate this small piece of advise, should I be of any assistance to you in the above, Please do contact me anytime.
U M PRABHU.
[protected]
=============
IFB Elena Washing Machine — service persons not attended
Iam in pudukkottai, Tamil nadu,The warrenty period is still valid up to 23.09.2009.The machine who attended our house has not attended the repaired with due care.But he has managed to get the signature as if the repair has been cared out correcty.Please sent to your company representative to be rectified defect the washing machine.
MY ADDRESS:
L.chithra,
No;33/3 1st street,
ambalpuram,
pudukkottai(po)
Pin code-622001
TAMIL NADU
IFB Washing Machine Elena — service persons not attended
The warranty period is still valid up to 23.09.2009 The mechanic who attended our house has not attended the repaired due care.But he has managed to get the signature as if repair has been cared out correctly.Please sent to your company representative to
be rectified defect the washing machine.
BY
L.Chitra 33/3
1st street ambalpuram
pudukkottai-622001
Ph:[protected]
IFB Washing Machine Elena — no service
this is regarding the complaint of ifb washing machinei complained for it on 15th of july and the complain number is[protected]by the name of sayed arshad hashim despite several reminders and so many calls -there is no response fvrom them -i already have the amc of the machine -i would like to say this is the worst kind of company which doesnt have a service backup-
IFB — No Service backup
My IFB washing machene Senator model is under AMC. Lodged a service call to IFB's customercare on[protected] and the request is registered under No. 4375225 . On 14th a service guy came and checked the machene and promissed to come back the next day with required spares. Even today[protected]after 13 days) nobody has turned up. Calls made to IFB customercare is of no use and nothing happens. They give few contact numbers of officials and nobody picks up any of those numbers. Even if somebody pickups no proper response is given. It is very frustrating to be without a washing machene.Just looking around if some one could help.
My name is S. ULAGANATHAN staying at Nungambakkam. My mobile no is [protected]. My Email ID is "[protected]@gmail.com"
IFB — WASHING MACHINE NOT WORKING IN WARRANTY PERIOD
WASHING MACHINE NOT WORKING IN WARRANTY PERIOD & customer care center not received my mobileRegarding error
IFB washing machine model number- AW 60-8061 is showing ERROR 2. And I cannot fix this error. Kindly email me @ [protected]@outlook.comIFB microwave 20SC2
my microwave is not working...its START button is not working. pls attend my complain...Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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