Indian Oil Corporation [IOC] Complaints & Reviews

R/SIR,
I AM INDANE COSTOMER WITH COS NO-JG9633 INDRI DISTT KARNAL(HARYANA)
I BOOKED SECOND CYLENDER ON MY CONECTION ON 2/11/11 DISTRIBUTER (JEET GAS AGENCY INDRI) CALLED ME ON 11/12/11 FOR SECOND CYLENDER BUT ON THAT DAY HE AGAIN CALLED ME TO COME ON 20/12/11 I WENT THERE TO RECIEVE MY CYLENDER BUT TODAY DISTRIBUTER AGAIN HRASSED ME AND CALLED ME ON 02/01/2012 WHICH IS AGAINST CORP.AGREMENT WITH DISTRIBUTOR (FORM MS50) SO TELL ME WHAT IS THE PROCEDURE TO GET SECOND CYLINDER ON MY CONNECTION WHAT NECESSARILY ACTION WILL BE TAKEN BY THE CORP.ON THIS DIST. IT IS ALSO NECESSARILY FOR A CUSTOMER HAVING ONE CYLINDER BECAUSE THIS DIST. HARRASED THE CUSTOMER FOR NOT MATCHING THE SR.NO ON CYLINDER SO TAKE NECESSARILY ACTION AS SOON AS POSSIBLE AND MAIL ME THE ACTION REPORT TAKEN BY THE CORPORATION ON THIS DISTRIBUTOR

WITH REGARDS :-

[protected]@gmail.com

[protected],[protected]

Dear Sir,

My consumer no. 24019 ( single cylinder connection). I booked for gas cylinder on[protected], till date the same have not been delivered to me. I informed to the gas distributor " Nilshikha' ( ph. no.[protected] they said that the same will be delivered after 15 days from the booking date, but please inform me that there is any such rule for distribution. I am now in very pathetic situation. Please help me.


Regards,
Subrata Gupta
11/1 A. C sarkar road,
Dakhisneswar
Kolkata - 700076
Ph. no. [protected]

Sir
We had gone to refill diesel in our car to IOC bunk on 17.12.2011 at about 5.45pm. The address of the bunk is --IOC Ltd,Co-Co, 215/2, Erikarai, RK Gardens,Kundarapalli, Krishnagiri Distt.We were not told or no notice was displayed that "Credit Cards" or "Debit Cards" are NOT accepted. After filling deisel 33.70 ltrs they insisted we pay in cash and we had to Rs1510/-(ref: receipt No.36059 Dt. 17/12/2011). This a highway bunk and no bunk refuses to accept Cards. Why this harassment by this particular bunk ??
We asked to meet the manager --He/She not available. We wanted to contact the complaint cell -no body attended. then we wanted to contact the owner Cell no (displayed in the entrance) no [protected] the person identifide himself as "Mr.Samruddin or Somaruddin" was rude and curtly kept the phone by saying we can go to some other bunk or may complain to whoever we like to. One sr staff Laxman or Luxman was winess.
We wanted to use the Toilet/urinal Facility --we were told we cannot as the key is with owner. We wanted to have some AIR in tyres -we were told it is not available or not working. Drinking water, water for coolent not given.We were told even public telephone facility NOT available to customers.
We are really shocked that IOC a navratna company 's owned bunk service is offering nil & horrifying service. Arrogant staff, Bunk management and totally hopeless hygine, Nil facilities.
We demand check on this public sector(our /tax payers money) run unit, what action you have taken on the Mr.Samruddin and The so called IOC official who is supposed to inspect Bunks ??

r/sir or mam,
myself cheated by Krishna automobiles, near sushila hotel, kashipur. i m filled 200Rs. petrol in my Bajaj discover motorcycle but after runs only near 15 km motorcycle was stopped due to petrol pup empty.

when I complaint the owner of same pump. he didn’t listen my problem & carrying on me and also sexual abusing me.

after this incident till now I m mantle disturb because he is a power full person & police don't take any action him.


reds.
sonu singh

Sir, I have a Indane Gas connection i.e. 10537. The name of connection holder is RAM SINGH THAKUR. I have lost finish my original connection paper due to fire in my home. When i connected with the honour of the Indane Gas Service Sh. Arvind, he just said there are no option of issue the second copy of gas connection and there are no option to issue the second copy of connection.
Plz help me as soon as possible because there are more problem due to lack of cylinder.

Home Address
346, Gandhi Nagar Nai Basti
Near National Convent School
Distt.-Lalitpur (U.P.)
E.Mail- gopalsingh.[protected]@gmail.com
Ph. [protected]

respected sir we had subimited documents two three times in a nithishree gas agency as per they had asked as still they are asking a document when we want a cylinder. sir we will subimit but what purpose they have taken three times and from they had sealed in ration card its proof what they recevied before . details form no lpg 41 -no 4479329 date 13.1.98 customer no.2751 sv.no 4479329 reg no.A803579N40997 customer`s name shameemunisa begum w/o A sardar ahmed kurupet masijid allah road mulbagal.563.131 kindly help me sir.

Petrol sold at indian oil gas station, K.T Road Tirupati (opp: Varadaraja Swamy temple) is not correct in terms of volume. For Rs.100/-, they supply only Rs.45/- worth of petrol by manipulating the pump settings. This has been going on for a long time and after several visits, I am complaining now after confirming to myself this blatant fraud. Please conduct a surprise check and bring to book the dealer, who has political connections.

sir our lpg gas distributor is pooja gas trikkakara.the agency is not delivering gas in time .it takes 32-35 days to deliver cylinder.the consumers are not permitted to book the cylinder only 5 days after the last delivery.so all together it takes 40 0r more than 40 days to get the cylinder.an average family cannot adjust with a cylinder for this much time

please take immediate action......farzana(phone [protected])

hi sir,
I am a customer of vijayakumar gas agency(dealer of indane gas), pammal. It have become 24 days since the date of booking. v didn't receive the cylinder yet. At the same time our neighbour who booked on that same date have received their cylinder. When we enquired about this issue in person to the booking agency they are not giving a responsible answer. Neither there is someone who holds the responsibility. They are saying that it ll take another 15-20 days for the delivery. Kindly take necessary action on this issue.
consumer number:24661
Booking registration number:347777

thanking you

Yours faithfully

krishnamurthy. N

INDIAN OIL CORPORATION-
NO MOBILE /TELEPHONE -NO BOOKING OF GAS
GAS BOOKING( DOMESTIC REFILL FOR COOKING) .
SINCE I DO NOT OWN A MOBILE PHONE SO I VISITED THE INDANE GAS DEALER OF INDIAN OIL, M/S PEOPLE GAS,FAIZABAD ROAD ,LUCKNOW ,FOR BOOKING MY GAS REFILL BUT THE MANAGER MR RAM LOCHAN INFORMED ME THAT SINCE YOU DO NOT HAVE MOBILE WE CANNOT ACCEPT YOUR BOOKING,HE ALSO CONFIRMED FROM MS POOJA DWIVEDI THE COMPLAINT OFFICER OF INDIAN OIL AT LUCKNOW OFFICE.
ULTIMATELY MY GAS WAS NOT BOOKED.
ON INSISTING FOR THE COMPLAINT BOOK THE MANAGER HAS NEITHER GIVEN ME THE COMPLAINT BOOK NOR NOTED MY CONSUMER NO
THIS IS TOTAL HARRASMENT AND PUNISHMENT FOR THE COOKING GAS CONSUMERS FOR NOT HAVING THE MOBILE PHONE.
CONSUMER NO 16989,KULDEEP BHATNAGAR,C-1671,INDIRANAGAR,LUCKNOW.

In Rane gas Agency , puzhuthi vakkam My gas consumer no is 21205 with one cyllinder. I booked cylinder refill booking no 325114 with cash memo no 3921 and received message on 7 dec 2011 On 15 dec 2011 a staff bringing gas to the neighbour. but for me ,He has not brought. because of gas, i didnt go anywhere. but gas suppling people is giving poor response to the customers. Will they give more importance to single cylinder customers? why this Rane gas agency is giving poor response to their customers? Is there anybody to controll this Agency ? The innocent people are exploited by these supplying people. God will not show graceness to this people

Ramanathan, cont no: [protected]
Asst director of statistics,
chennai

Hello,

I feel the Indane gas should be banned till they respect the consumer and their grievances!

I am really facing trouble by Indane gas and its policies its online system is firstly not working so they asked me to contact the gas dealer near my location now when i approached the dealer they asked me to cough up Rs4000 toward oven, pipe etc else they will not allow me with a new gas connection then when i have paid that the delivery man come to my house and is demanding huge money for deliver they simply said rs405 doesn't include the delivery charge and if i do not pay his charge which i think is a nothing but corruption they will not deliver any further gas cylinder to my house.

I am really in trouble i do not know who will actually help me or not as Indane gas is already doesn't bother about consumer and they do not handle any query be it new connection or be it complaint, if you people can help its good if you cannot then you can refer it to any consumer society on my behalf and i will thankful to you for the same ,

thank you

Recently when I went to the Indane (Ajay) Gas agency (Distributor) in Sathuvachari, Vellore, TN; and I had a bad experience with the proprietor over there.

He is sitting outside the office near to the door with some papers like a security. He is not allowing customers to enter into the Indane distributor's office and asking lots of questions from outside itself.

He is not treating us like a customer and treating as of though I got some money from him.

Also I came to hear from my relative that when they have went for a DBC registration, they were told to come only 11am to 12pm intervals and not on saturdays and sundays.

It seems the incharge for registration of cylinders will come for only 1 hr as mentioned above.


Please take necessary actions and henceforth let them treat the customers as customers and not like their sub ordinates. Do call me if required.


Regards,

Senthil Kumar
[protected]

Dear Sir/Mam,

I am not able to submit my complaint using the online idane account, however not able to sumbit the same from last few days & assume that this option is temperarily not available, therefore would like sumbit my complain as I have not been heard by anyone on the agency & the online complaint option is not woriking. I have narrated the issue below.

This is to bring in your kind notice that I had applied for the DBC in July 2010; however I have not received the DBC till date. I have visited to Mata Sheetla Gas agencey several times, however did not get a satisfactory answer. The representative Ms Mamta told me that we don’t have the stock available; drop the copy of your booking & you will be informed as soon as the stock will be available. I have done this several times, however never received a call to collect my DBC. Also I found that few customers who had booked after me, they have got their DBC.

Request you to look into the issue & revert at the earliest as to by when I can expect by DBC. I have been harassed by the working staff appointed at the agency & their rude behaviour is not at all acceptable.

I have attached the scanned copy of my original gas paper.

Thank you.
Regards,
Vinay Kumar
Consumer No -215697
Contact -[protected]

sir,

tamilnadu state nagapattinam distict sikali (the national mother agencies[protected],270484,273471) sariyaga gas varuvathillai.
gas book pannina 25 days ahuthu. ethanaal public megavum romba ksahta baduranga.
gas book pannina aethana naalil gas thara ventum .
ethu patri thagaval arium urimsatathin kell yaruuku compliant seiyanum.
by senthil
[protected]@gmail.com
[protected]

FROM
GOPI KRISHNA SAH
CUSTOMER NO. 31005
NEHRUCHAK,BARI PATNA DEVI, PATNA 800 007
TO,
THE MANAGER
GRIEVANCE CELL
INDIAN OIL GAS CORPN.
PATNA/KOLKATTA/MUMBAI
D/SIR
RE.: NON-RECEIPT OF GAS CYLINDER DELIVERY
I REGRET TO INFORM YOU THAT I HAD SENT MESSAGE FOR GAS CYLINDER ON 16.11.2011 TO MOBILE NO. [protected].
INBOX I FOUND MESSAGE OPN 10.12.2011 THAT CYLINDER HAS BEEN DELIVERED VIDE YOUR REFILL BOOKING NO.238875 WITH CASHMEMO NO. 11574 FROM SENDER 544112, MESSAGE CENTRE[protected].
EARLIER I HAD RECEIVED SUCH TYPE OF MESSAGE FROM 544112 MESSAGE CENTRE[protected] ON 26.11.2011.
I TRIED AT MY BEST LEVEL TO REPLY ON YOUR MOBILE/MESSAGE CENTRE BUT I COULD NOT SUCCEED.
I MADE A NO.OF VISITS TO M/S JYOTI KALASH,GAI GHAT, PATNA CITY 800 007 BUT THEIR ATTITUDE TOWARDS CUSTOMERS ARE VERY POOR. THERE IS A LOT OF ANOMALIES IN DELIVERING GAS CYLINDER SEEKING ENQUIERY/INVESTIGATION.
I, THEREFORE, REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND TRY TO HEAL MY WOUNDS TREATING THE MATTER AS MOST URGENT.
THANKING YOU IN ANTICIPATION,
YOURS FAITHFULLY,
GOPI KRISHNA SAH, NEHRUCHAK, BARI PATANDEVI, PATNA 800 007 MOBILE NO. [protected], E MAIL ID sah.[protected]@newindia.co.in

I am a consumer of a domestic gas service station which is INDANE SWARUP JYOTI(code-172262), addresses- Ichhamoti market, Collage para,(near Tentulia bus stand), vill+P.O.-Gokulpur, P.S.-Swarupnagar. My consumer no. is 3038.
I had booked for gas refill cylinder on 13/11/2011 and my booking no. is 2574 but I cannot get my filled gas refill cylinder till now(10/11/2011). Everytime of gas refill cylinder transfering I suffer this problem. Many consumers of this area suffer this problem. After praying again and again, the gas station authority cannot take any action.
I shall be highly obelised if our problem will be solved.

Obediently,
Uma Bachhar,
Consumer no.-3038
Vill+P.O.- Bhojpara,
Via-Katiahat,
P.S.-Baduria,
Dist.- North 24 Parganas,State- west Bengal,
India,
Pin- 743427.
Ph.-[protected]

ABNORMAL DELAY IN SUPPLY

MY NAME IS PRANAY KANTI GHOSH. I HAVE BOOKED (ONLINE) A COOKING LPG GAS CYLINDER ON 12.11.2011 (BOOKING NO. 275918). GAS CYLINDER IS DELIVERED BY MALLICK BROTHERS, CHINSURAH, HOOGHLY. MY COSUMER NO. IS UNT 1488. TILL TODAY (10.12.2011) THE GAS CYLINDER HAS NOT BEEN DELIVERED. MY 2ND CYLINDER WOULD BE EXHAUSTED AT ANY TIME. I HAVE ALREADY COTACTED MY DISTRIBUTOR REGARDING THE MATTER. NO ACTION HAS BEEN TAKEN.

I NEED NECCESSARY ACTIONS TO BE TAKEN FROM YOUR END. MY CONTACT NO. IS [protected] AND[protected]. .

I am holding an indane gass connection with Mahalingam Gas Agency in Coimbatore. While trying to book a cylinder i encountered the following problems :

1 The person who picked up the telephone informed that booking cannot be done through telephone anymore and asked to visit their office in person alongwith a mobile phone. He refused to book gas until a personal vist with a mobile phone, and slammed the phone without any room for further questions.

What is IVRS system and is it compulsory for all who have indane connection to own a mobile phone. Is IOC compelling all its indane gas consumers to own a mobile phone? what is the fate of people who don't own a mobile and the fate of elderly senior citizens who cannot operate a mobile & also villagers? How can a gass agency compel its customers to undergo a formality without even explaining what is the changes they have brought about.

Please let me know if there is a way out of this situation. Also Mahalingam Gass Agency often summons customers to visit their office in person for every situation, This is very inconvenient to elderly persons and employed ones and also their office is closed on all holidays.

This system change is only with indane gass customers whereas the other bharath,HPO are not insisting in any of these formalities. Due to this there is undue delay on acquiring refil. PLEASE HELP.

sir
my indane gas cylinder delivery is very late and in every month we have to wait for ten to twelve days after booking the lpg from akhand jyoti patliputra branch.
on enquiry every month the same answer is given by the vendor that the slip is not with us.
we are facing very probelem due to that we have to give our time to the godown but nothing is done yet.
so please look after the matter my gas cylinder is booked on my father name sri lalit mohan tiwari road no-23, rajiv nagar, patna