Indian Oil Corporation [IOC] Complaints & Reviews

sir,
I am Indane Gas cylinder customer, my dealer is Annamalai Gas Agencies, Kallakurichi, Villupuram District - 606 202, TamilNadu.
In our Town each and every delivery of gas cylinder their asking the proof of the ration card and some coupon. I want to know the procedure of getting coupon. At the time of getting connection we produced all the original documents. Now our Ration Card has been sent to Villupuram Collectorate for renewal, because of this we are not able to submit it. If we say this reason they are not listening . They are not supplying gas cylinder. Kindly reply to us what is the legal formalities has to be taken.
Address:
R. Raja,
18/1 raja nagar,
Kallakurichi,
Vpm (dt)

Sir,
I Mukesh Parikh President of All India Consumer Protection & Action Committee received the complaint against IOC (Indian Oil Corporation) & their dealer Agni Gas agency. The Complainant consumer Mr. Rameshbhai K (Customer No- 1372913, (Agni Gas Agency A'bad )) has given the complaint against IOC with relevant & necessary document against the Gas Leakage in Cylinder.
The Complainant consumer has complained on 8-9-2011 for the Gas Leakage in LPG bottle to the office of Agni Gas Agency but the staff of Agni Gas Agency had replied very rudely that still Blast had not been occurred???? Then they told that know one can take any action or steps against them. This type of leakage can harm innocent consumer housewives and also to their family members very dangerously. If this type of accident occurs due to Gas Leakage that can affect their lives & assets very seriously. This is one type of criminal negligence.In reality the Oil Companies which are under taken of Government of India their filling bottling plants are defective in majority. In the market the consumer never gets the fixed weight of 14.2 KGs of bottle but mostly they get underweight near 2-3 KGs.Under weight, heavy Black marketing, & Gas leakage are burning & universal issue in corers of Indian consumers.Our consumer had also compulsorily Purchased- taken LPG bottle in Black market rate RS 700 against fixed price RS 413.No proper checking or any action by authority in this type of matter.The CPAC will file an FIR and a suit under Consumer Protection Act and also PIL in Honorable High court or Honorable Supreme Court. (Mukesh Parikh, National President, CPAC)

Respected Sir,

I am complaining from last three months, but i have in my mind that the complaints of the consumer that are being posted on this site are just a waist of time and no action is taken of this complaints, I have posted a complaint of late delivary of the gas cylinder in our area but still i dont think so that there is any change in the system and the problem is still not solved.
in our area the union have posted a notice on notice board and also some of the details of the dealer, who is performing the different activities than to concetreat on the demand of the consumer for gas cylinders, i have captured a picture of that notice board and i am attaching it over here with this complaint, think that i would be helpful to you to know abt the nusens of the dealer in our area.....

Dear Sir,
i have taken an indane gas cylinder from Mahadev Gas Agency, Jamnagar. Customer Number No.- 170440. I have requested for second cylinder in the month of March, 2011. Dealing hand at Mahadev Gas Ageny, noted down the request in his diary and informed me to enquire about the issue after one month. Later on i went to him four times and every times he gives me a next date.

In the month of Dec-2011, the matter was discussed with the owner of Agency. But he was not ready to talk with me on any issue.

I have only one single cylinder connection more over the delivery takes 6-7days after booking of refiling. Which causes a lot of problems/ difficulty.

Therefore, it is requested to direct the agency owner to provide me the second connection / second cylinder at the earliest please.

Regards,
Rajesh Ranjan Prasad,
Customer Id: 170440
Mobile: [protected]
Address: House No. 111, Panchvati Gaushala, Jamnagar (Gujarat)

My old consumer No.39851 with Triloks Gas Service, Adayar, Chennai-22, On my promotion I have transferred from Chennai to Mumbai. To transfer my gas connection I have deposited my 2 empty cylinders and regulator and subscription voucher No.2899503 on 19.5.2011. Because of the dealers strike, the manager promised me he will send transfer voucher by courier after a week. In the mean time Indian oil Corporation cancelled their dealer ship and all the connections are transferred to M/s. Adayar gas Agencies, Adayar Police Station back side, Chennai. My new consumer No. 51317. As on date I made several complaints and send request letter to Indian Oil Corporation along with all xerox copies of correspondence to transfer my connection to Mumbai.

What is the purpose of complaint? why Indian Oil corporation officers are not understanding? whether all are senseless. Since 8 months I am suffering for home food. Some one look in to the matter and help me to get transfer my connection. my office address: A. Sree Ramulu, Director (IH), Central Labour Institute, N.S. Mankikar Marg, Sion, Mumbai-400 022. Residence: Flat No. 102, B-wing, Plot No. 62, Pushpasagar Apartment, Sector-20, Kamothe, Navimumbai-410209. Phone No.[protected].

The Gas cylinder supplied by IOC is getting leak while applying the regulator due to poor quality of rubber washer fitted in the cylinder nob. The service for rectification is also getting delayed for shortage of man power in the supplying agencies. After giving the complaint over phone on[protected] it is not yet rectified.

Due to the cost cutting or making profit motivation, the service to the consumer is questioned and forced to take risk on their lives.

Respected sir,
I'm Subitha Sahajan,(IOCL customer no.11412) availing your services from Sangameswara indane services,Irinjalakuda,Thrissur dist,kerala.I had booked LPG on 17th october 2011,but has not yet recieved LPG cylinder.This complaint is to bring this issue to your notice.Kindly do the necessary at the earliest.

Thanking you,

Subitha Sahajan

Irinjalakuda
4.1.2012

HI VENKATESH HERE, CONSUMER NO 27190, INDANE GAS CYLINDER BOOKED ON 26/12/2011 BUT TILL DATE NOT DELIVERED NOR THE COMPALINT REGISTERING PHONE NO IS AVAILABLE TO SPEAK ITS ALWAYS BUSY AND ON REPEATED REQUEST YET NOT RECEIVED THE REFILL CYLINDER

We have received a refill gas cylinder supplied by Indian Oil through its Distributor Monmohini Gas Agency, Bidhan Nagar, Durgapur that seems to be very unsafe as it is dangerously dented. The dent causes adverse change in micro-structure that may cause rupture of the high pressure vessel.The delivery boy refused to change the cylinder opining that there is nothing to worry about. Safety cannot be compromised on the opinion of a delivery boy.
I wonder if there is any safety check by the reputed organisation because of the fact that a cylinder of that status must have been taken out of circulation and sent to scrap yard. Circulation of cylinder in such state is violation of safety codes for pressure vessels.
Only today, a serious case of cylinder burst in Delhi that has resulted several death due to consequent roof collapse.
I would request Indian Oil Authority to make an enquiry for such unsafe cylinder in circulation and take action to replace the one delivered to me by a safe one.

RS Bhattacharya
CNo. 33766

MY CONSUMER NO BST-2438,NAME-SONALI PRAMANICK.
MY GAS CYLINDERS FROM INDANE(DEALER-BLUE STAR,BHADRAKALI,UTTARPARA)
IS LASTING FOR ONLY 14-15 DAYS FOR THE LAST 2 OCCASSIONS,AS AGAINST ABOVE 30 DAYS EARLIER.I HAVE CHECKED MY BURNER.THE WEIGHT OF CYLINDER LAST TIME WAS 29 KG.WHAT SHOULD I DO?
TEL[protected]

dear sir /mam
we are working of saibaba ngo since 2003 .our trust name is shri mohan sai sewa samiti/sansthan.our sansthan dovlp a saibaba temple for public in villege inchapuri patodi.we needed for cooking lpg gas .we went in patodi indian gas agancy and tell we want a new conction for our temple.his owner and asm sameer does not give good respons for give a new conction.dear sir /mam plz give new conction for saibaba temple and take a stik action disibutter /asm

thanks
regard
chairman
shri mohan sai sewa sansthan

my name is BHAWANAND and i have a indian oil gas connection on the name of my mother SANTI SHARMA consumer no.- SI4272 . I booked my gas cylinder
in SARDUL GAS AGANCY , MANIYAR, BALLIA,(shop code-17144)(cash momo no-1640) on 13/12/2011 but due to the irresponsibility and money making attitude of seller . I have not got my cylinder yet refilled(they have sold my cylinder in BLACK to make money and they are keep on postponding my date of refill.
and i was told that gas cylinders lasted and the delivery of the slips of dates much latter was done allready.
please help me out I am facing great problem.
THANK YOU

i have been transferred from Himachal pradesh,so i have taken termination voucher from my gas agency(ASC KARCHAM.termination voucher No;[protected]) on17/12/2011.but when i produced this voucher to pushpanjali gas agency,muzaffarpur,bihar.the manager of gas agency told me that new connection will be issued after online verification of my termination voucher.After one week,the manager informed me that the distributer(ASC KARCHAM) might...

as I had a problem in the regulator of gas cylinder.i went to get it changed and gave the authority letter to my wife.she went for the same to Indane office and there she was forced to take the apron along with the regulator.apron wasnt necessary as already we got so many at home.Despite of telling the fact to the employee,he forcefully gave that apron and charged 315rs.
I woyuld request you to check on the same else I will complaint the same to consumer court.
Yours thankfully
Mr.R.C KHANSILI
email id : ramesh.[protected]@yahoo.com

I am a registered consumer of Indane LPG gas through its distributor in Srinagar M/S. Kashmir Gas Agency Haft Chinar Srinagar Phone No.[protected] under Consumer . Identity No. KGA 18556 I have been very often experiencing difficulty in obtaining home delivery of LPG refills because of the unfair trade practices of the above said agency. The employees of the agency force us to procure refill cylinders through black marketing by dilly dallying timely supply of refill cylinders.It it seems that this practice is being done in connivance with the owner of the agency.As an example I cite my recent experience . I booked my order for home delivery some ten days before and since then I am only reassured time and again about delivery of reill cylinders every time I call the agency but the refills have not been delivered though I brought it to the notice of the owner of the agency. There is no shortage of gas in the city and I have seen delivery vans of the said agency selling these refill cylinders to such consumers who pay them extra money or sell them through shopkeepers in clandestine manner .
Please take this issue with the relevant quarters for fair deal to honest consumers.
Yours

Dr Javid Ahmad ([protected])

We have done the booking of LPG Gas Cyclinder since last one week with Urvashi Gas Agency Gurgaon. The LPG Gas cylinder has not been delivered so far!!We have been following up them on a daily basis but still we have not received the LPG Cylinder, The Urvashi Gas agency is very unresponsive and notorious!! This is not the first this is happening with us....They do not deliver LPG cyclinder in time. After booking it tales 10-15 days od continous followup to get the LPG cyclinder to be delivered..Indian Oil authorities please look into this urgently and provide us a solution. Thanks Nitin Gupta [protected]

It is very very ridiculous and so much careless in this case , As now it's been 7 days and continuously I has called upon many no of indane gas agencies about gas leakage from domestic cylinder even to their officers at state level also in delhi , I had filled a complaint on ioc site also but it's shocking that yesterday on 31/12/2011 I got a reply that we are sorry as now we have sold ur problem , but they assumed only no one even called me up to ask the problem and only sent me a mail in which even i can't reply as that was on auto generated and need not to reply.

I had called their emergency no. as one M/s.K-2 International on mobile no. [protected] , but to my surprise he answered me that he is not to suppose take care of all delhi , as his no was in any emergency no.

As I had called my agency chandra gas agency najafgarh new delhi also many times , called up also state manager and regional manager also but no body have took up the phone call .So even they don't care of life and death

Really if their is no action against them I think their lack of commitment will increase day by day , This is the worst situation if some thing happens.

I want to take all the concerned person to consumer court for their negligence in the emergency time for this kind of situation.

My address is new roshan pura najafgarh and the gas is register on the name kitab kaur. and consumer no. is 5459.

Till date also gas is leaking as nobody is taking the phone calls. As i had put a cap on the cylinder which was with that cylinder.

regards,
sunny
[protected].

1) This is regular phenomena that the booked gas is delivered after long period of time that to after repeated calling.
This time I had booked the gas on 08.12.11 and till date (01.01.12) the gas is not delivered.
2) Phone numbers are provided, but they are picked very rarely. For booking it takes a week time to book on phone, else we have to go and book.
3) Employees talk very rudely, even the supply man is very rude. Once he came to deliver and I was not well (Stomach ace) I requested him to just put the cylinder on the trolley (Not even a foot away) he refused to do the same until requested and told him my problem.
4) We have given emergency number, but it is told that the person leaves the office after office time, but last time when there was leakage problem I had to contact the owner Mr. Rajoria only then the leakage was attended.
5) Before this I had complained on the Mobile No: [protected] Mr. Manoj but no help, today again I had complained on same number. Never we get the complaint number. He pics the mobile only after calling 8 to 10 times, he just cuts the call.
Ashish
Customer No: B11009

dear sir,
i am customer of shri ganesh gas service(indane gas) in bareilly my customer id is SG8303, general i book gas via phone on[protected] or 3205262, both phones do not pick 99%. i have to go to office for booking. you are requested to kindly check it and do the need ful.
Thanking you.
Rajesh Saxena
39-Sarvodaya nagar, Badaun Road, Bareilly
Ph. [protected]

I had taken transfer voucher (No.-[protected] Dated- 19/12/2011) from Jalpaiguri District Central Co-Operative Consumers Stores Gas Agency, Jalpaiguri West Bengal for transfer of my domestic Indane gas connection from Jalpaiguri To Dumdum ( Kolkata - 28 ) due to transfer from Jalpaiguri to Kolkata.
I have submitted the TV to local Indane dealer M/s Chiradeep Gas agency, Dumdum Park Kolkata on 20/12/2011 ( Ph No- [protected] ) but till date I have not received any connection.
I an helpless, Kindly assist me to get my connection as early as possible.
With thanks.
Biswajit Das
99/62, Flat No- 2A, 2nd Floor
Jessore Road
Kolkata- 700028.
Ph No- [protected].
Email ID - mr.[protected]@gmail.com.