Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir / Madam,

I have applied for a new domestic gas connection (Indane) with M/s. Rajesh Gas agency, No. 1, Roja Nagar, Madhavaram, Chennai - 60, Distributor code 117524. I have collected the order form from them after 2 months of booking i.e., on 20.05.09 by regd. post. Since then I personally went there 5-6 times with all the documents required by them, but every time they refused to give the connection due to typical reasons like "regulator not available", "voucher not available", "no power supply" etc. Today I experienced misbehaviour from the staff as well. As I am an employee I cannot afford going like this everyday in duty time / working day which is having professional, personal as well as financial implications. My new connection registration no is [protected] dtd. 16.03.09. My mob no is +[protected].

Kindly do needful to enable me to get my new connection as early as possible.

I am a consumer in Hangsa gas agency and my consumer no is 1477. I had booked a cylinder on 19/6/09. I sent my driver to collect the same. After a long wait, when he was about to make payment and take the receipt, the man in the counter said that home delivery would be made against my cylinder. I waited the next date. On enquiry, I was told that the delivery man had already taken my cylinder for delivey and I would recieve it by evening. I waited the whole day, but I did not recive it. This had happen many times. Whenever, I go to take the cylinder, they tell me that home delivery will be made. But i do not receive them at all. Leaving me with no alternative, I have to buy cylinders from the black market, paying huge sum of money. Yesterday, i.e 9/07/09, it was the same case. I am totally shattered by such behaviour of the concerned gas agency.

Sir, with due respect I the under signed regret to inform you that "SONARPUR GAS" denied to book my Domestic Gas booking request on 08/7/09, vide my Consumer No.2452, though my last booking date was 20/04/09 vide No.8240 and delivered on 24/04/09 i.e. a gap of 02(two)months 14(fourteen) days . I am in afraid of that the said "Sonarpur Gas" might misuse my alloted monthly quota to other consumers for to earn extra in illegal manner. Inspite of my earnest request to book in f/o me as I am facing acute cooking Gas crisis, the counter staff denied to book in most arrogance manner and told me to come after 10th July'09.

I therefore earnestly requesting to make a necessary enquiry why they have turndowned my booking request. Pray for your kind help to teach those arrogant "Sonarpur Gas", so that they cann't do such non- coopeation to their customers in near future.

Thanking you with great expectation and solicited reply at the earliest.

Your's truly,
SUSANTA NASKAR,
GORKHARA, MALIRBAGAN,
SONARPUR, PIN:-700150

Dear Sir,

I wish to complain against the harrassment i am facing everytime i book a gas cylinder refill from my agency.
i stay at south kolkata.
The name and address of the agency is :
INDUSTRIAL DISTRIBUTORS,
155B RASHBEHARI AVENUE,
KOLKATA 700029.
CODE NO:99090359.
PH NO[protected].

My card serial no is R -1998.
When i had taken the connection i used to reside at Flat 41, Concord Apartments,
50C Purna Das Road, Kolkata 700029.
Thereafter i have shifted my residence.
My new residential address is : Flat 503,
Tulsi Apartments,
40A Hindusthan Park.
Kolkata 700029.
I had intimated them by an application one and half years back.
They didnot take any action on it.
Neither had they updated this information.
Each time on delivery i used to face immense problem.
On 5.5.09 i again by an application intimated them about the change of address.
I had booked for a refill on 20.6.09.
As i didnot receive the gas cylinder i called them up repeatedly.
They have again come up with the same complaint that my change of address is not registered as yet.
Who do you think is responsible for not upgrading my change of address after so many reminders?
They are a set of very rude people.
We the customers expect good behaviour.
They are just an agency selling your product.
They have no right to misbehave with your customers.
I have taken a indane connetion based on the goodwill of your company.
Few unscrupulous ill behaved people are spoiling that goodwill.
I am registering a complaint against this agency.
Please take note of this complaint and help me out.

Thanking You.
Yours siincerely,
Madhumita

I am a customer of Indane Gas cylinder thru M.M. Enterprises, Bangalore. When i contacted them to book for a cylinder, they are telling that it is mandatory to replace the existing Green colour gas tube to Orange colour tube (Rs. 200.00) + other charges. Without replacing the tube they are not going to supply cylinders. On this connection i asked them to give a letter on this.

Is there any rule from concerned government departments on above?

If it is there, then why this gas agency is not ready to give any letters..

Please clarify.

Hariprasad Padaki

We have submitted an application to M/S. Chopra Filling Station, 31, mile stone, Kundli, Disstt. Sonepat, Haryana on subject "XTRAPOWER Application no. DLSO-PMCDO___dt.19/06/09 for one no. smart cars to be issued to us to purchase HSD in our factory add:Plot no.185, HSIDC Ind. Estate, Kundli, Disstt. Sonepat, Haryana to run D.G. Set of 125KVA
& 75 KVA. But till date we have not received any card.

Dear Sir,
Today i went to Indane gas agency dealer Alwar M/S Ambesh gas service, Alwar (Raj.)-301001 for new connection and DBC connection .
Sir i asked them for new connection but they told me that “it is compulsory to take new gas stove for new gas connection & wearing kit for DBC connection. It is compulsory from Indane Gas Compony.”
Sir, I want to know that whether is it compulsory to take new gas stove & wearing kit with a new connection & DBC OR they were telling me lie.
the charge me for DBC 1850+250=2100Rs. but i the other agencies is charging Rs.1650/- for same service without any compulsory condition ( New stove & Wearing kit)

dear sirs,
my consumer id is 8049
we recived gas cylinders from ravi gas agency jamnagar-gujarat 5 days ago Gas in cylinders is underweight so talk with ravi gas agency but they are not any responding me.
Your are, therefore, requested to kindly look into the matter and take necessary action against the erring agency and sort out the aforementioned problems faced by me.
Thanking you.
Yours faithfully,

Dated :06-07-09 mangaldas chandra
49 digvijay plot, jamnagar-mo.[protected]

dear sir,
my name is SAROJ DEVI . i am having a indane lpg gas connection from last ten year. my customer no is HS10033 & the agency name is HARI SINGH GAS SERVICE. adress is rz-914 prem nagar kirari road nangloi. delhi-41.
sir, my complaint is that our agency persons is not supplying the cylinder to us since last 6 months. he said that our connection is cancled due to some reason . how can they stop our supply . we are purchasing cylinder every month in BLACK. we complaints so many times even in written form but no results.
i request you that please start my supply from this month onwards .

Sir,
I have participated in your company scheme "Car in a tank" which has been closed on 30th April 2009 but I am still waiting for the results. As company said that result of the above scheme will be decleare within 6 weeks of the offer, but there is no results declaration till date.What happened? Is the scheme was fak just to make fool to the people or if the scheme is true then you should decalre the results at earliest possible because lots of lots people are waiting for the results who have ben participtaed in the scheme. Hope to get the reply on my e- mail Id very soon from your end.
Thanking You,
Advocate Aruu Osmond
Dhradun, Uttarakhand.
Mobile - [protected]

as we had shifted our house frm shenoy nagar to urapakkam . we were unable to get supply frm shenoy nagar branch . so we had transferred frm shenoy nagar indane gas agency to pattamal gas agency in tambaram on 11/06/09 . but they said that they wont supply gas for new customers.but we are not new customers we had transferred only . so kindly request them to supply gas for us .make it quick as we are running shotage of gas

Sir,
With due respect, I beg to state that I am working in BSNL in UP (E) Circle at Distt. Ballia under O/o TDM Ballia as a Jr. Hindi Translator after transferred from Lucknow. I joined at Ballia on 29/03/09 and submit my transfer paper of Indange gass connection to M/s Uphar guess agency, Ballia on dt. 22/04/09. But the same is still pending in want of confirmation report. After lapse of 2 months, the confirmation is still pending.

Sir, I don't konw who is guilty person for the same. In this situation, I am in very distress position. Kindly instruct the concern person or concern agency for early confimation so that i continue the connection.

Sanjal Kumar Gupta
O/o TDM Ballia

UJJWAL GAS SERVICE manager demand reshan card transfer from Baroda to Surat and without this UJJWAL GAS SERVICE manager will not serve refiling cylinder to me .

UJJWAL GAS SERVICE
c/26 elbi appartment, ring road, Surat, phone no- [protected]

my name is mahesh chandra jaswantlal jariwala,
customer UJJWAL GAS SERVICE no- 17838

I have inddane gas cylinder from ujjwal gas service since 14/07/06.i have transferred my gas cylinder indane from divya gas agency Baroda to ujjwal gas service Surat. On 24 jun 2009 when i go for refilling cylinder ujjwal gas service manager say
reshan card transfer from Baroda to Surat and without this UJJWAL GAS SERVICE manager will not serve refiling cylinder to me . He say also UJJWAL GAS SERVICE have not centralized so they cannot serve the refilling gas cylinder out of his Surat zone .


In my reshan card LPG gas information is DIVYA GAS AGENCY.
Customer no- 1545,
mamlatdar Baroda zone 3.

so my question is reshan card transfer is necessary when customer changing city in Gujarat . Rashan card is valid only for one city or one city zone in Gujarat,

Sir,

I don't know if any action will be taken. But I find no other way.

Acme Gas Agency, Vadodara are very irresponsible towards the customers. Twice I had given a written complaint regarding my address change. But they don't seem to have taken note of it.

I had booked a cylinder again, but have'nt yet got the delivery. On calling-up on telephone
again they took the cylinder to the old address & say it(the booking) stands cancelled.

I hope somebody takes note of this.

Further, many customers who are my friends too have complaints regarding cylinder bookings.
What happens is people book cylinder on phone. Acme gas agency people say your cylinder is booked.
But the cylinder never comes.Again on calling them up by telephone, they say your cylinder is not
booked.

PLEASE SOMEBODY TAKE SOME ACTION.

Thanks & regards,
S. S. Nair

my gas connection no.AG4242 was in name of smt vinita parulkar at M/s Anant gas service gwalior . it was get transferred to Belgum (Karnataka state) as i am shifted at Belgum, in termination voucher no[protected] dt08.02.09 issued infavour of m/s K R Enterprises Tilak wadi Belgum, my surname was wrongly wirtten by agency at Gwalior i.e. Parmalkar instadeof Parulkar and the same has also been accepted by the agency m/s Anant Gas service Gwalior and given in writing . but M/s K R Enterprises Tilak wadi Belgum is refused to make correction in my wrongly writteen surname .please take need ful action on the matter by instructing concerned agency m/s K R Enterprises Tilak wadi Belgum.
thanking you

Dear Sir

I ajit kumar mohapatra, bearing consumer No. 34375 has only 1 cyclinder, but to day when I approaching Balasore Gas Agency, Saheed Park they denied me to recieved application for 2nd new cylinder application where as associated gas agency, balasore has been receiving the application of their consumers. So please taken my matter into consideration

My family is a joint family and we have gas connection on the name of my father (one cylinder) and my mother (2 cylinders) for the last 25 yrs, refilling being done every 2 months for each of them
Last week when we asked for a refill for the cylinder by the name of my mother, we were informed that the connection had been cancelled because as per rule their cannot be connection by two different names for the same address.We were not informed with respect to the same at any point of time before cancellation of the connection. On taking up the matter with the Area manager, we were threatened that the other gas connection will also be cancelled and we were asked to surrender the papers for the cancelled connection. We have requested the agency not to cancel the connection but transfer the same to a location in the same state but a different city where we require the connection. We have not cooperation from the authorities and they keep asking us to surrender the cancelled connection and take a new connection at the outstation location rather than transfering the same.
Our complaint also includes
1) we were not informed of the cancellation
2) we were not given the choice for cancellation
3) the authorities just to achieve their targets are forcing us to buy a new connection at an out location and not transferring the extra connection
4) we are being threatened of other connection also being cancelled if we do not comply

Pls guide as to what can be done with respect to the same.

The distributor of Indane gas at B1- community centre- Janakpuri, New Delhi is rarely provide telephonic booking service to its consumer.You will find most of the time the telephones are either engaged or not attended. Is it necessary to go again again to the agency to show our face to them. Also, I have already book my gas conection no. 35518 on 27/06/09 but they that gas will be provided in 4 to 8 days, I have only one cylinder so I face so many problems when my gas cylinder finished, but we call them then they increase the limit time and told for the buying new cylinder. I want to say that if they can give me new cylinder with in a day, why not they refill my cylinder with in 2 or 3 days. I am unhappy for this connection. I request to all not to buy Indane gas service atleast from B1-janakpuri ND-58.

I am a regular petrol consumer at Indianoil Petrol Pump situated adjascent to Delhi Tamil Sangam Bldg, Sector V, R.K Puram, New Delhi. Off late I have observed that my Car as well as scooter have started giving less milage whenever, I fill petrol from this filling station. When I refill my car or scooter from other petrol pumps, I get more milage. This proves that the Petrol Pump in question has rigged its meter and is delivering/cheating the customers . I wish that concerned agencies should raid this petrol pump and if found guily, it should be sealed and cases of cheating and forgery registered against the owners of the petrol pump.

We need to discourgae such acts of fraud. I hope for an early action in the matter.

Dear Sir/Madam
My consumer Id is 7107 of Nutan Gas Agency Bettiah Bihar. I m in number for=
gas delivery since 4th June 2009, as per my gas passbook. But sorry to say=
i m still in waiting. Its not good service n i have fedup wth the agency.
Plz help me out.
Mob [protected].