Indian Oil Corporation [IOC] Complaints & Reviews

dear sir,

2 days back we received a cylinder & on opening the seal on 30/7/09, i found the ccylinder leaking.
i imediately turned the regulatr off. BUT TO my HORROR, the leakage didnt stopped. our house is very near to power sub station, so i immediately called up my distributor ( GURVARINDER GAS AGENCY, NEAR DHINGRA PETROL PUMP, MAJITHA ROAD, AMRITSAR) to lodge a complaint at 12 pm on 30/7.

sir, to my surprise and considering sensitive location of my house, NO ONE HAS BOTHERED TO RECTIFY OUR EMERGENCY PROMLEM TILL DATE ( 31/7/09 10:15 PM), EVEN ON REPEATED REQUEST ON 31/7/09 AT 1 PM. SIR, IS YOUR DISTRIBUTOR AND HENCE YOUR COMPANY IS WAITING FOR SOME DISASTROUS ACCIDENT TO TAKE PLACE FOR ATTENDING AN EMERGENCY COMPLAINT.

SIR, please attend to our request promptly to SAVE SEVERAL LIVES.

REGARDS,
ranjana sharma ( CUST ID: GV-13143)
132, guru nanak avenue ( near power house)
majitha road
amritsar

Ref.: Consumer No.5707. Distributor's Name: M/s. Radharaman Gas Agency, Tollygunge, Kolkata.
This is to bring to your notice that I had booked for supply of domestic fuel against my consumer No.5707 on 29.06.2009. Till date I have not yet provided cylinder by the concerned distributors. This has been brought to the notice of the distributor's office but it is very unfortunate that no action was taken by the distributor's office. You are requested to take appropriate action so that regular supply of LPG can be done through the distributor.

B.K. Singh
Consumer No.5707

In the beginning of the year 2009, the public of Jammu region was lured by big hoardings of Indian Oil Corporation installed at selected/big Petrol Pumps by showing them dreams through their 'Car in a Tank Offer' that they can win the prizes of Car Sx4, A-Star besides other prizes if they buy Extra Power petrol worth Rs 300/- and SMS the bill no. to 53636. The lasdt date for this scheme was fixed as 30 April 2009. Even after a lapse of approx three months, no body is aware whether Indian Oil Company has not declared draw of that scheme or otherwise. If so, why the results of such draw were not made available through print media or other means. I fail to understand if big horadings can be used to attract the people for participation in the scheme 'Car in a Tank Offer', why the results of draw for that scheme have not yet been made available to the public. It apears that the results of that scheme have been declared by the officers of IOC in their office(s) to distribute the prizes among their relatives or beloved ones. I am quite surprised that the so called big Indian Oil Corporation after luring the public through its previous scheme 'Car in a Tank Offer', is again trying to befool the general public of J&K through another schemes for which big hoardings have again been installed. May I know as to whether top bosses of Indian Oil Corp would pay any attention towards this grey area where general public is being made fool through one or the other lschemes luring them of winning attractiver prizes if they purchase their petro products worth rupees so and so.

WE ASKED FOR GAS CONNECTION FROM THE DEALER (INDANE GAS DEALER ALANGULAM TIRUNELVELI DT, TAMIL NADU PIN 627851) THEY TOLD THAT WE WILL GIVE YOU THE CONNECTION.
AFTER THREE DAYS WE GOT A LETTER FROM THE DEALER. AFTER LETTER CAME I GO TO THE OFFICE AND THE DEALER TOLD THAT YOU HAVE TO BUY A GAS STOVE AND COOKER FOR THE GAS CONNECTION WORTH Rs. 4500/- IF YOU BUY THE A GAS STOVE AND COOKER YOU WILL GET THE CONNECTION OTHER WISE YOU WILL NOT GET THE CONNECTION. WE HAVE A NEW BRANDED BUTTERFLY STOVE AND COOKER FROM THE GIFT. WE DON'T NEED THE STOVE OR A COOKER THEY ARE TELLING THAT THEY WILL NOT GIVE THE CONNECTION TO US
MY ADD: V SEVUGAPERUMAL
3/325 MAIN ROAD
KURIPPANKULAM
ALANGULAM T.K
TIRUNELVELI DT
TAMILNADU - 627853
MOBILE NO: [protected]

dear sir :

consumer number : 4353 / TUCS, ALANDUR, CHENNAI

We are holding gas connection of indane with above mentioned cunsumer number ( 4353). last week we had received one cylinder which is having high pressure ( pipe line is comes out when cylinder is on ). i have registered complant with agency yesterday and today morning and no response from their end . just 10 minutes i have complaint with mr. velu of service cell of indian oil corp .

kindly interfer and replace the cylinder at the earliest .

regards . g shanmuganathan, consumer number : 4353, TUCS ALANDUR, CHENNAI

ADDRESS : OLD NO 28/ NEW NO 8, LABOUR COLONY, GUINDY CHENNAI 32, PH NO.[protected]

I'M USUALLY FUELING MY BIKE AT IOCL -COCO AT NO.60 L.B.ROAD, ADYAR, CHENNAI-20. USUALLY THEY GIVE A SYSTEM GENERATED BILL, IF DEMANDED. I REQUIRE THE BILL FOR REIMBURSEMENT FROM EMPLOYER ONCE IN A MONTH. I NEED TO COLLECT N PRESERVE THE BILLS FOR A MONTH. THE SYSTEM GENERATED BILL GETS ERASED IN 2 OR 3 DAYS BECAUSE OF THE QUALITY OF STATIONERY AND PRINT. ON 25.7.09 AT 17:38:26 HRS IN PUMP 13 - NOZZLE 1 I HAVE FUELED MY VEHICLE 2.06 OF LTRS FOR RS.100/-. WHEN I DEMANDED A MANUAL RECEIPT FOR THE ABOVE REASONS THE PUMP FILLER STAFF IT CANNOT BE GIVEN - U CAN CONTACT THE OFFICE ROOM. I WENT TO THE OFFICE ROOM AND CONTACTED ONE MAN. HE TOLD ME THAT OTHER THAN SYTEM GENERATED BILL THEY ARE NOT SUPPOSED TO ISSUE MANUAL BILL. BUT IN FACT THEY MAINTAIN A MANUAL BOOK AND GIVE A MANUAL RECEIPT WHEN DEMANDED, OF COURSE, WITH HATRED FEELINGS. THIS TIME ALSO HE INFORMED ME TO TAKE XEROX COPY OF THE SYSTEM GENERATED BILL. I TOLD HIM IT IS NOT POSSIBLE FOR ME TO SPEND A RUPEE FOR XEROX EVERY TIME. HE DIRECTED ME IMPATIENTLY TO TAKE XEROX AFTER COLLECTING 4 BILLS. WHEN IOC DIRECTED LIKE THAT WHY DO YOU MAINTAIN MANUAL RECEIPT BOOK HERE - I ASKED. HE GAVE ME A MANUAL RECEIPT BY NOT TOLERATING MY QUESTIONS AND BY IMPOLITE WAY OF RESPONSE. I ASKED HIM TO FURNISH HIS NAME AND THE NEXT SUPERIOR AVAILABLE AT THAT OFFICE. THEN HE TOLD ME ONE IN 4000 OR 5000 ONLY DEMAND RECEIPT LIKE THIS. YOU CAN GO COMPLAINT WITH ANYONE. HE HAS NOT EVEN REVEALED HIS NAME. HE IS NOT WEARING HIS ID CARD/NAME PLATE TO NOTE DOWN. SOMEBODY AT THAT OFFICE TOLD ME THAT HE IS V.SUNDARARAJAN, SUPERVISOR/MANAGER OF THE DEPOT. PLS TREAT THIS COMPLAINT SERIOUS AND ADVISE THE STAFF IN GENERAL AND THE MANAGER/SUPERVISOR-IN-CHARGE OF THE OUTLET IN PARTICULAR TO BE POLITE AND RESPONSIBLE.

PLEASE ARRANGE TO SUPPLY THE SYSTEM GENERATED BILL WHICH SHOULD BE LEGIBLE AND UNERACEABLE ALWAYS.

HOPING TO GET A REPLY.

THANKS

V.SUBRAMANIAN
T-16, BLOCK-V, AIBEA NAGAR, 3RD MAIN ROAD
TIRUVANMIYUR, CHENNAI 600041

This is second time in 6 months of period, we found supplied Indane gas cylinders from Gurudatta Indane Gas Agency doesn't have rubber vacher fixed properly. My 'Indane Gas Customer Number 22090'. We found that the mistake was taken place at "Cherlapally Indane Gas Company'. Because of poor/neglicted 'Pre Delivery Inspection' before sealing cylinders and sending them to the local dealers to supply for consumers.

Usually we fixed gas regulator to the cylinder for regular use and left home for shopping. We received a phone call from neighbor flat owner that, they are getting lpg gas smell from our flat. When we rushed home, we found that total flat was filled with lpg gas and called service person for gas leakage.

The service person was kind enough to visit our flat at night about 9:30 PM and traced that the cylinder was not having proper rubber vacher, which will prevent gas leakage. This is the second incident in 6 months span.

Its creating a terror in our family to use 'Indane gas' cylinders which were not taken any basic precautions like cheaking up gas leakage and proper fitments of 'Vachers' at Cherlapally 'Indane Gas Company' cylinder filling station before delivering to the dealers to supply to the customers.

We also found 'water was accumulating around the cylinder' and service person asked us to keep cylinder outside in the balcony and promised to replace new cylinder next day.

This incident created so much mental tension for few hours in whole family & if we would have not aware of the precautions during gas leakage, our total family might have been a victims of Gas cylinders blasting.

If 'Indane Gas Company' don't take any basic precautions like this, we would like to approach Consumer forum for necessary justice.

My Details :
Name - Vijay Akshit Paul
Place - Ranchi
Consumer No.- AG 61694
SV. No.- 891369
Connection taken on - 1/4/2008

My gas agency has NEVER give me home delivery till date. Not even the first delivery. Of late I last booked my no. on 28/6/2009. But today is 26/7/2009 and I have not received my refill cylinder inspite of me reminding them over and over again. My gas has finished since 19/07/2009. I had even personally gone to the agency but my work was never done.
This agency harasses other consumers too. They once had even charged me Rs.20 extra for giving me a cylinder from the office itself.
Shall I leave this agency or wait for your action to be taken to give a relief to the harassed consumers. KINDLY HELP.

Agency :
M/s Anand Gas Service
Ashok Nagar
Between Gate No.1 & 2
Ranchi 834002
Jharkhand
Phone No.[protected]

i have one cylender of indane, i am staying at T.N.H.B Avadi ( Near Chennai ) i m always asking to your franchiese of indane regarding the 2nd cylender the contect number of 37146 (MV Enterprises), here i m always getting the answer that voucher not available if we go on 25 th of the month they say come after 5 th the booking period will be only 5 th to 24 th of the month, i m always getting the same answer since last 2 Months....

Dear sir/mam

We have a connection of Indane Gas Service (Consumer No-15658) through M/s Vasant Kunj Gas Services, Khasra No-809, Chattarpur Extn, Main Road, New Delhi-74.

we booked the cylinder.Delivery boy Arvind came and brought the leak cylinder on 21-07-09 arround 1 pm.The main issue is that Arvind comes wth leak cylindereverytime.Whn we ask him to check the cylinder he told lie everytime that its perfect..He came last at my home on 17-02-09.On that day he took the 305rs instead of 280rs.When we saw the receipt it was 280 because rates had been down by the govt.We asked them but unfortuntly he has gone.Next time he came on 21-07-09.My mom told him abt that incident bt he denied.We took the cylinder.Bt he was quarrelling wth my mom over that incident.I came out and resolved the issue.He didnt check the cylinder now cylinder is leaking.I' ve called the agency people bt noone is coming to change cylinder.This is clearly shows that agencies persons are involved in this type of theft. Without agencies people how delivery boy can do the same.Today is fourth day without any action.At this time anything can happen with cylinder.He told us(25 ki jagha 500 rs ka fatka lagaunga..shart laga lo).He use that kind of language with the ladies.

Waiting response from your side at the earliest.

So I m requesting u to Plz check this issue.I'll be very grateful to You.

Your Sincerely
Dinesh Arya
23, Rajpur Extn near Primary School
New delhi-74([protected])

Dear Manager,

I am a customer of Indane LPG through Govila Enterprises, Samad Road, Aligarh. I am trying to get their phone numbers (three numbers; 2 at their godown and 1 at their office) for last one week to book the gas cylinder, but nobody is picking up the phone numbers: [protected] (Office); [protected] & [protected] (godown).

Kindly help in booking gas at Consumer No. G/ 46792.

Regards,
Sujata

I Ashish Puri, Having connection in the name of my Father Sh. D.K Puri R/O I-30 D, Dilshad Garden, delhi-110095 Consumer No-11137, Have change my address from I-30 d, dilshad Garden to I-29 B Dilshad garden, and on asking why they have changed the address, they said (Sindhu Gas Agency, Between B & D Pkt Dilshad Garden) we have this address only, but we are residing at the above address for last 18 Years. On asking to check there records, they said we dont have any papers you check your record.

So, i request you to Kindly change the address immediately.


Thanks & regards

Ashish Puri

[protected]
22114242

Dear Sir/Madam
My LPG connection no.8893-B, I am subscribed to Indian gas distributor shri krishna sai gas service kanpur u.p.I booked the cylinder many time. Last 5 menthes office man give the commitment cylinder will reach with in 6 days. But till now no any cylinder are reach at my house. Every time I will Tray to Call Phone No. Engage. Or they shut their receiver down
When I Personally go to agency then agency told us our gas agency provide you regularly gas. We will not give you any. do anything which you have in your mind. I don’t care. please take need full action.

My cylinders details of -

First cylinder—30/01/2009 copen no- 14341
Second cylinder—25/02/2009 copan no-14342

When my next copen no is -14343 then how can we revive any cylinder?

LPG gas agency address-
Shri Krishna sai indiane service
3/174, A vishnupuri kanpur (u.p.)
Mo no[protected], 2503846

NAME- NARENDRA SINGH KATIYAR
ADD-270/11 SHASTRI NAGAR KANPUR(U.P.)
PINCOD-208005
MO-[protected]
PH[protected]

Dear All,
Pls find the details given below:-

NAME- DIP NARAYAN SINGH
ADD:- SECTOR- 12-E, Q.NO- 1079
BOKARO STEEL CITY, JHARKHAND-827012

i am not taken gas within 2 or 3 months then gas agency was doing on hold don't issue me gas he was saying that ur card was renewed then u have issue and i'm written application for that and given overthere but there is no any action taken for that.
This is very bad service there so kindly check this. And renew my card.


THANKING YOU
SUDHIR KUMAR SINGH.
[protected]/ [protected]

I HAVE BOOKED GAS ON 26.06.2009, AND GOT GAS DELIVERY ON 10.07.2009 ie. AFTER 15 DAYS AND FURTHER WANTED TO BOOK REFFILE ON 21072009, BUT THE AGENCY INFORMED THAT YOU CAN BOOK GAS AFTER 21DAYS OF LAST DELIVERY ie.31072009 AND YOU WILL GET GAS IN A WEEK.IHAVE GOT DBC CONNECTION AND ONE CYLINDER IS IN USE AND ONE IS EMPTY.IN SUCH POSITION WHAT IS VALUE OF DBC CONNECTION, IFI AM STILL IN WORRY OF GAS UNAVAILIBILITY.KINDLY INFORM ME WHAT DURATION OF DAYS DECIDED TO BOOK THE NEXT REFFILE .MY GAS CONNECTION NO.01029/SURAJ INDANE GAS SERVICE GORAKHPUR.-AJAI KUMAR PANDEY

Dear Sir/madam

As i want to no the period of time for booking of refilled gas after how many days we should book the gas from the last delivery or last booking..


We went to the agency to book the gas they told tat we have to book the gas after 21 days i want to no this 21 days from booking of my previous of gas or from delivery

We r waiting for your feedback


Thanking you.

Dear sir,

IAM A INDANE COSTUMER IN CHANDRA GAS AGENCY IN AMBATTUR.IN THE INDANE CUSTOMER SUBSCRIPTION VOUCHER, THEY HAVE RECORDED WRONG INITIAL [ 'S' INSTEAD OF 'B'.]WHEN ENQUIRED, EMPLOYERS WERE NOT RESPONDING WELL. KINDLY TAKE IMPERATIVE MEASURES TO CORRECT THE INITIAL AS I NEED THAT TO OPEN THE ACCOUNT INTHE BANK.

THANKS,
SHARON.

Respected Sir / Madam,


I would like to bring to your kind notice that ATHER KHAN, Life Member, Indian Red Cross Society, A.P.State Branch, R/o.Door No.2-4-46/P/A/310, Happy Home Palace (A), Near Upper Pally X.Road, Hyderguda Post, Rajender Nagar (Mandal), Ranga Reddy Dist., Hyderabad-500 047 That I have an Indane Connection of Single gas cylinder with consumer No.06118. with Agni Dhwaj Gas Agencies (Indane Gas Distributors), Door No.2-5-55/1/B, Chintal met, Hyderguda Post, Ranga Reddy Dist. Hyderabad-500 047. Dealer Phone Nos.[protected] & 24013742.

I booked the gas on 07/07/2009 but to till the date i.e.20/7/2009 I have not received.
Because of a single cylinder I am facing difficulties such as every month. as to bring the breakfast from Hotel to all my family members due to late that each and every day my work. I am suffering for the last one year for the same problems.

I therefore request you sir to kindly look into the matter and do needful to me and oblige.
Thanking you,

Yours faithfully


(ATHER KHAN)
Life Member
INDIAN RED CROSS SOCIETY
A.P.State Branch
My Correspondence Address:-
R/o.Door No.2-4-46/P/A/310, Happy Home Palace (A), Near Upper Pally X.Road,
Hyderguda Post, Ranga Reddy Dist., Hyderabad-500 047, Cell Nos:[protected], [protected]
Email: athar.[protected]@yahoo.in

NOT PICKING TELEPHONE
Dear Sir,

I tried lot of times and ringing as well. But no person picking the telephone No. 24306363 as given by the distributor M/s BAGHA JATIN GAS SERVICE 31, BARODA AVENUE KOLKATA-700 084.
The other Nos are[protected],[protected],[protected] which are always out of service.

My gas connection No. is 7232. You are hereby requested to take this complaint and resolve it as soon as possible. Please provide me the gas cylinder, so that we can cook and eat food.

Thanking You.

Yoursfaithfully,

Sujit Kumar Biswas

Sir,

We are paying more than Rs.20/- extra for delivery of Indane Domestic Gas Cylinder, supplied by Ravindra Gas Agency, Anayady, Soornad 690530, Kerala (Distributor's Code 4544935). Now his rate is Rs.350/ for a Domestic Gas Cylinder and no Bill is given. He charges extra Rs.20/- towards delivery, at the nearest place of his convenience, and it can not be called 'Home Delivery'.

This agency covers thousands of consumers. Consumers have no choice and they are at his mercy. Neither anybody dares to ask for the bill nor make any complaints of the extra charges he collects from the consumers.

Kindly look into the matter and help us to come out of this situation. We feel unfortunate that the IOC have handed over vast areas of thousands of Consumers to this Agency and helped him to maintain Monopoly. As a result the consumers are exploited financially and at the same time, strictly not maintaining 'home delivery' of the Gas Cylinder, as the Ladies and Children have to wait on the Main Road side, hours together, awaiting his truck to arrive.