Indian Oil Corporation [IOC] Complaints & Reviews

I am Normal Man and My name is Pankaj Sharma and My Address is

Pankaj Sharma
C 165, Gokul Path
Vaishali Nagar
Jaipur - 302021

My nearest LPG distributer is Asaldurg Enterprises, Gandhi Path, Jaipur.

I have applied at 15th January for the new connection, they provided me a Indane Consumer Registration Slip N. 5320, and told to me to come after 15 days for the connection.

I had visited after 15 days and they told us that new connections are closed for sometime, Come after some time.
and like that I had to visit the office of that 5 to 6 times but they did not give any genuine answer about the new connection. after that I had told about this matter to a Senior Citizen and then He has gone with me to the office and then the office employees told us to submit the documents again with a aphidabit.

then I have submitted the all documents to the LPG distributer, after that they told me that the mechanic will come to check that you have already a connection or not.

After this happening the mechanic came after 7 days, and checked with fine condition that we have not any connection before.
The mechanic told me to visit LPG center and take the connection immediately.
then I have gone to the Asaldurg Enterprieses to get the connection, Now they told me that the regulator is not available so we can't give you the connection.

Means I did not get the connection again.

I heard that they are giving connections by taking some extra money and a shopkeeper is handling this for the LPG company.

Please take appropriate action for this as I am getting very frustrate with this all happening.

I shall be very thankful if some action will be there.


Thank You
Pankaj Sharma
Jaipur

Hi,

I have shifted from Bangalore to Pune. I got TV from Bangalore, when I contacted Indane gas agnecy Guruprasad Indane Aundh Pune I was told there is no availability of gas regulator and to check availability next week. The owner is too adamant and does not answer the query properly. Shortage of regulator is continued from more than two-three weeks, as this gas agency is supplying gas connections to big area (aundh, baner, pashan..etc), there should be one more gas agency in this area to cater these areas. Can someone concerned from this department look into this and confirm whether shortage of gas regulator is genuine problem or a problem created by particular gas agency.

Regards,
Pravin.

BAD CUSTOMER SERVICE
Sir,

Please tell us whether there is a time limit of refilling of a cylinder. Actually, I last time I have took the filled cylinder delivery on 1st week of January, 2009. Thereafter, I alongwith my family remained out of station for five month and in July, 09 came back. After consuming the gas, I went to the gas agency to book the gas but the agency persons verbally conveyed that your connection is dead and we have to pay an additional amount of Rs.500.00 for re-validation of the connection. Is it right.

I want to know the provisions in this regard. The authority to whom an information may be asked in this regard may kindly also be conveyed.

Thanking you,

BDSharma
Consumer No.153009

Gas Agency perticulers :
M/s Deepashikha Gas Agency,
Bajoria Marg,
OppositTarawati Hospital, Saharanpur (Uttar Pradesh)
Phone No.[protected], 715188

I am a customer of Indane with customer number 6487. I have booked the gas on 09-Jul-2009 (cash memo number: 2926) and yet to receive it (today is 01-Aug-2009). The name of the agency is P.L Gas Service (Lake Pally, P.O: Boral, Kolkata.) I have tried calling them several times but they never pick up the phone (Phone Number:[protected]. At the moment we are using kerosene stove and life has been miserable for us.

- Indrajit.

dear sir,

2 days back we received a cylinder & on opening the seal on 30/7/09, i found the ccylinder leaking.
i imediately turned the regulatr off. BUT TO my HORROR, the leakage didnt stopped. our house is very near to power sub station, so i immediately called up my distributor ( GURVARINDER GAS AGENCY, NEAR DHINGRA PETROL PUMP, MAJITHA ROAD, AMRITSAR) to lodge a complaint at 12 pm on 30/7.

sir, to my surprise and considering sensitive location of my house, NO ONE HAS BOTHERED TO RECTIFY OUR EMERGENCY PROMLEM TILL DATE ( 31/7/09 10:15 PM), EVEN ON REPEATED REQUEST ON 31/7/09 AT 1 PM. SIR, IS YOUR DISTRIBUTOR AND HENCE YOUR COMPANY IS WAITING FOR SOME DISASTROUS ACCIDENT TO TAKE PLACE FOR ATTENDING AN EMERGENCY COMPLAINT.

SIR, please attend to our request promptly to SAVE SEVERAL LIVES.

REGARDS,
ranjana sharma ( CUST ID: GV-13143)
132, guru nanak avenue ( near power house)
majitha road
amritsar

Ref.: Consumer No.5707. Distributor's Name: M/s. Radharaman Gas Agency, Tollygunge, Kolkata.
This is to bring to your notice that I had booked for supply of domestic fuel against my consumer No.5707 on 29.06.2009. Till date I have not yet provided cylinder by the concerned distributors. This has been brought to the notice of the distributor's office but it is very unfortunate that no action was taken by the distributor's office. You are requested to take appropriate action so that regular supply of LPG can be done through the distributor.

B.K. Singh
Consumer No.5707

In the beginning of the year 2009, the public of Jammu region was lured by big hoardings of Indian Oil Corporation installed at selected/big Petrol Pumps by showing them dreams through their 'Car in a Tank Offer' that they can win the prizes of Car Sx4, A-Star besides other prizes if they buy Extra Power petrol worth Rs 300/- and SMS the bill no. to 53636. The lasdt date for this scheme was fixed as 30 April 2009. Even after a lapse of approx three months, no body is aware whether Indian Oil Company has not declared draw of that scheme or otherwise. If so, why the results of such draw were not made available through print media or other means. I fail to understand if big horadings can be used to attract the people for participation in the scheme 'Car in a Tank Offer', why the results of draw for that scheme have not yet been made available to the public. It apears that the results of that scheme have been declared by the officers of IOC in their office(s) to distribute the prizes among their relatives or beloved ones. I am quite surprised that the so called big Indian Oil Corporation after luring the public through its previous scheme 'Car in a Tank Offer', is again trying to befool the general public of J&K through another schemes for which big hoardings have again been installed. May I know as to whether top bosses of Indian Oil Corp would pay any attention towards this grey area where general public is being made fool through one or the other lschemes luring them of winning attractiver prizes if they purchase their petro products worth rupees so and so.

WE ASKED FOR GAS CONNECTION FROM THE DEALER (INDANE GAS DEALER ALANGULAM TIRUNELVELI DT, TAMIL NADU PIN 627851) THEY TOLD THAT WE WILL GIVE YOU THE CONNECTION.
AFTER THREE DAYS WE GOT A LETTER FROM THE DEALER. AFTER LETTER CAME I GO TO THE OFFICE AND THE DEALER TOLD THAT YOU HAVE TO BUY A GAS STOVE AND COOKER FOR THE GAS CONNECTION WORTH Rs. 4500/- IF YOU BUY THE A GAS STOVE AND COOKER YOU WILL GET THE CONNECTION OTHER WISE YOU WILL NOT GET THE CONNECTION. WE HAVE A NEW BRANDED BUTTERFLY STOVE AND COOKER FROM THE GIFT. WE DON'T NEED THE STOVE OR A COOKER THEY ARE TELLING THAT THEY WILL NOT GIVE THE CONNECTION TO US
MY ADD: V SEVUGAPERUMAL
3/325 MAIN ROAD
KURIPPANKULAM
ALANGULAM T.K
TIRUNELVELI DT
TAMILNADU - 627853
MOBILE NO: [protected]

dear sir :

consumer number : 4353 / TUCS, ALANDUR, CHENNAI

We are holding gas connection of indane with above mentioned cunsumer number ( 4353). last week we had received one cylinder which is having high pressure ( pipe line is comes out when cylinder is on ). i have registered complant with agency yesterday and today morning and no response from their end . just 10 minutes i have complaint with mr. velu of service cell of indian oil corp .

kindly interfer and replace the cylinder at the earliest .

regards . g shanmuganathan, consumer number : 4353, TUCS ALANDUR, CHENNAI

ADDRESS : OLD NO 28/ NEW NO 8, LABOUR COLONY, GUINDY CHENNAI 32, PH NO.[protected]

I'M USUALLY FUELING MY BIKE AT IOCL -COCO AT NO.60 L.B.ROAD, ADYAR, CHENNAI-20. USUALLY THEY GIVE A SYSTEM GENERATED BILL, IF DEMANDED. I REQUIRE THE BILL FOR REIMBURSEMENT FROM EMPLOYER ONCE IN A MONTH. I NEED TO COLLECT N PRESERVE THE BILLS FOR A MONTH. THE SYSTEM GENERATED BILL GETS ERASED IN 2 OR 3 DAYS BECAUSE OF THE QUALITY OF STATIONERY AND PRINT. ON 25.7.09 AT 17:38:26 HRS IN PUMP 13 - NOZZLE 1 I HAVE FUELED MY VEHICLE 2.06 OF LTRS FOR RS.100/-. WHEN I DEMANDED A MANUAL RECEIPT FOR THE ABOVE REASONS THE PUMP FILLER STAFF IT CANNOT BE GIVEN - U CAN CONTACT THE OFFICE ROOM. I WENT TO THE OFFICE ROOM AND CONTACTED ONE MAN. HE TOLD ME THAT OTHER THAN SYTEM GENERATED BILL THEY ARE NOT SUPPOSED TO ISSUE MANUAL BILL. BUT IN FACT THEY MAINTAIN A MANUAL BOOK AND GIVE A MANUAL RECEIPT WHEN DEMANDED, OF COURSE, WITH HATRED FEELINGS. THIS TIME ALSO HE INFORMED ME TO TAKE XEROX COPY OF THE SYSTEM GENERATED BILL. I TOLD HIM IT IS NOT POSSIBLE FOR ME TO SPEND A RUPEE FOR XEROX EVERY TIME. HE DIRECTED ME IMPATIENTLY TO TAKE XEROX AFTER COLLECTING 4 BILLS. WHEN IOC DIRECTED LIKE THAT WHY DO YOU MAINTAIN MANUAL RECEIPT BOOK HERE - I ASKED. HE GAVE ME A MANUAL RECEIPT BY NOT TOLERATING MY QUESTIONS AND BY IMPOLITE WAY OF RESPONSE. I ASKED HIM TO FURNISH HIS NAME AND THE NEXT SUPERIOR AVAILABLE AT THAT OFFICE. THEN HE TOLD ME ONE IN 4000 OR 5000 ONLY DEMAND RECEIPT LIKE THIS. YOU CAN GO COMPLAINT WITH ANYONE. HE HAS NOT EVEN REVEALED HIS NAME. HE IS NOT WEARING HIS ID CARD/NAME PLATE TO NOTE DOWN. SOMEBODY AT THAT OFFICE TOLD ME THAT HE IS V.SUNDARARAJAN, SUPERVISOR/MANAGER OF THE DEPOT. PLS TREAT THIS COMPLAINT SERIOUS AND ADVISE THE STAFF IN GENERAL AND THE MANAGER/SUPERVISOR-IN-CHARGE OF THE OUTLET IN PARTICULAR TO BE POLITE AND RESPONSIBLE.

PLEASE ARRANGE TO SUPPLY THE SYSTEM GENERATED BILL WHICH SHOULD BE LEGIBLE AND UNERACEABLE ALWAYS.

HOPING TO GET A REPLY.

THANKS

V.SUBRAMANIAN
T-16, BLOCK-V, AIBEA NAGAR, 3RD MAIN ROAD
TIRUVANMIYUR, CHENNAI 600041

This is second time in 6 months of period, we found supplied Indane gas cylinders from Gurudatta Indane Gas Agency doesn't have rubber vacher fixed properly. My 'Indane Gas Customer Number 22090'. We found that the mistake was taken place at "Cherlapally Indane Gas Company'. Because of poor/neglicted 'Pre Delivery Inspection' before sealing cylinders and sending them to the local dealers to supply for consumers.

Usually we fixed gas regulator to the cylinder for regular use and left home for shopping. We received a phone call from neighbor flat owner that, they are getting lpg gas smell from our flat. When we rushed home, we found that total flat was filled with lpg gas and called service person for gas leakage.

The service person was kind enough to visit our flat at night about 9:30 PM and traced that the cylinder was not having proper rubber vacher, which will prevent gas leakage. This is the second incident in 6 months span.

Its creating a terror in our family to use 'Indane gas' cylinders which were not taken any basic precautions like cheaking up gas leakage and proper fitments of 'Vachers' at Cherlapally 'Indane Gas Company' cylinder filling station before delivering to the dealers to supply to the customers.

We also found 'water was accumulating around the cylinder' and service person asked us to keep cylinder outside in the balcony and promised to replace new cylinder next day.

This incident created so much mental tension for few hours in whole family & if we would have not aware of the precautions during gas leakage, our total family might have been a victims of Gas cylinders blasting.

If 'Indane Gas Company' don't take any basic precautions like this, we would like to approach Consumer forum for necessary justice.

My Details :
Name - Vijay Akshit Paul
Place - Ranchi
Consumer No.- AG 61694
SV. No.- 891369
Connection taken on - 1/4/2008

My gas agency has NEVER give me home delivery till date. Not even the first delivery. Of late I last booked my no. on 28/6/2009. But today is 26/7/2009 and I have not received my refill cylinder inspite of me reminding them over and over again. My gas has finished since 19/07/2009. I had even personally gone to the agency but my work was never done.
This agency harasses other consumers too. They once had even charged me Rs.20 extra for giving me a cylinder from the office itself.
Shall I leave this agency or wait for your action to be taken to give a relief to the harassed consumers. KINDLY HELP.

Agency :
M/s Anand Gas Service
Ashok Nagar
Between Gate No.1 & 2
Ranchi 834002
Jharkhand
Phone No.[protected]

i have one cylender of indane, i am staying at T.N.H.B Avadi ( Near Chennai ) i m always asking to your franchiese of indane regarding the 2nd cylender the contect number of 37146 (MV Enterprises), here i m always getting the answer that voucher not available if we go on 25 th of the month they say come after 5 th the booking period will be only 5 th to 24 th of the month, i m always getting the same answer since last 2 Months....

Dear sir/mam

We have a connection of Indane Gas Service (Consumer No-15658) through M/s Vasant Kunj Gas Services, Khasra No-809, Chattarpur Extn, Main Road, New Delhi-74.

we booked the cylinder.Delivery boy Arvind came and brought the leak cylinder on 21-07-09 arround 1 pm.The main issue is that Arvind comes wth leak cylindereverytime.Whn we ask him to check the cylinder he told lie everytime that its perfect..He came last at my home on 17-02-09.On that day he took the 305rs instead of 280rs.When we saw the receipt it was 280 because rates had been down by the govt.We asked them but unfortuntly he has gone.Next time he came on 21-07-09.My mom told him abt that incident bt he denied.We took the cylinder.Bt he was quarrelling wth my mom over that incident.I came out and resolved the issue.He didnt check the cylinder now cylinder is leaking.I' ve called the agency people bt noone is coming to change cylinder.This is clearly shows that agencies persons are involved in this type of theft. Without agencies people how delivery boy can do the same.Today is fourth day without any action.At this time anything can happen with cylinder.He told us(25 ki jagha 500 rs ka fatka lagaunga..shart laga lo).He use that kind of language with the ladies.

Waiting response from your side at the earliest.

So I m requesting u to Plz check this issue.I'll be very grateful to You.

Your Sincerely
Dinesh Arya
23, Rajpur Extn near Primary School
New delhi-74([protected])

Dear Manager,

I am a customer of Indane LPG through Govila Enterprises, Samad Road, Aligarh. I am trying to get their phone numbers (three numbers; 2 at their godown and 1 at their office) for last one week to book the gas cylinder, but nobody is picking up the phone numbers: [protected] (Office); [protected] & [protected] (godown).

Kindly help in booking gas at Consumer No. G/ 46792.

Regards,
Sujata

I Ashish Puri, Having connection in the name of my Father Sh. D.K Puri R/O I-30 D, Dilshad Garden, delhi-110095 Consumer No-11137, Have change my address from I-30 d, dilshad Garden to I-29 B Dilshad garden, and on asking why they have changed the address, they said (Sindhu Gas Agency, Between B & D Pkt Dilshad Garden) we have this address only, but we are residing at the above address for last 18 Years. On asking to check there records, they said we dont have any papers you check your record.

So, i request you to Kindly change the address immediately.


Thanks & regards

Ashish Puri

[protected]
22114242

Dear Sir/Madam
My LPG connection no.8893-B, I am subscribed to Indian gas distributor shri krishna sai gas service kanpur u.p.I booked the cylinder many time. Last 5 menthes office man give the commitment cylinder will reach with in 6 days. But till now no any cylinder are reach at my house. Every time I will Tray to Call Phone No. Engage. Or they shut their receiver down
When I Personally go to agency then agency told us our gas agency provide you regularly gas. We will not give you any. do anything which you have in your mind. I don’t care. please take need full action.

My cylinders details of -

First cylinder—30/01/2009 copen no- 14341
Second cylinder—25/02/2009 copan no-14342

When my next copen no is -14343 then how can we revive any cylinder?

LPG gas agency address-
Shri Krishna sai indiane service
3/174, A vishnupuri kanpur (u.p.)
Mo no[protected], 2503846

NAME- NARENDRA SINGH KATIYAR
ADD-270/11 SHASTRI NAGAR KANPUR(U.P.)
PINCOD-208005
MO-[protected]
PH[protected]

Dear All,
Pls find the details given below:-

NAME- DIP NARAYAN SINGH
ADD:- SECTOR- 12-E, Q.NO- 1079
BOKARO STEEL CITY, JHARKHAND-827012

i am not taken gas within 2 or 3 months then gas agency was doing on hold don't issue me gas he was saying that ur card was renewed then u have issue and i'm written application for that and given overthere but there is no any action taken for that.
This is very bad service there so kindly check this. And renew my card.


THANKING YOU
SUDHIR KUMAR SINGH.
[protected]/ [protected]

I HAVE BOOKED GAS ON 26.06.2009, AND GOT GAS DELIVERY ON 10.07.2009 ie. AFTER 15 DAYS AND FURTHER WANTED TO BOOK REFFILE ON 21072009, BUT THE AGENCY INFORMED THAT YOU CAN BOOK GAS AFTER 21DAYS OF LAST DELIVERY ie.31072009 AND YOU WILL GET GAS IN A WEEK.IHAVE GOT DBC CONNECTION AND ONE CYLINDER IS IN USE AND ONE IS EMPTY.IN SUCH POSITION WHAT IS VALUE OF DBC CONNECTION, IFI AM STILL IN WORRY OF GAS UNAVAILIBILITY.KINDLY INFORM ME WHAT DURATION OF DAYS DECIDED TO BOOK THE NEXT REFFILE .MY GAS CONNECTION NO.01029/SURAJ INDANE GAS SERVICE GORAKHPUR.-AJAI KUMAR PANDEY

Dear Sir/madam

As i want to no the period of time for booking of refilled gas after how many days we should book the gas from the last delivery or last booking..


We went to the agency to book the gas they told tat we have to book the gas after 21 days i want to no this 21 days from booking of my previous of gas or from delivery

We r waiting for your feedback


Thanking you.