Indian Oil Corporation [IOC] Complaints & Reviews

My family is a joint family and we have gas connection on the name of my father (one cylinder) and my mother (2 cylinders) for the last 25 yrs, refilling being done every 2 months for each of them
Last week when we asked for a refill for the cylinder by the name of my mother, we were informed that the connection had been cancelled because as per rule their cannot be connection by two different names for the same address.We were not informed with respect to the same at any point of time before cancellation of the connection. On taking up the matter with the Area manager, we were threatened that the other gas connection will also be cancelled and we were asked to surrender the papers for the cancelled connection. We have requested the agency not to cancel the connection but transfer the same to a location in the same state but a different city where we require the connection. We have not cooperation from the authorities and they keep asking us to surrender the cancelled connection and take a new connection at the outstation location rather than transfering the same.
Our complaint also includes
1) we were not informed of the cancellation
2) we were not given the choice for cancellation
3) the authorities just to achieve their targets are forcing us to buy a new connection at an out location and not transferring the extra connection
4) we are being threatened of other connection also being cancelled if we do not comply

Pls guide as to what can be done with respect to the same.

The distributor of Indane gas at B1- community centre- Janakpuri, New Delhi is rarely provide telephonic booking service to its consumer.You will find most of the time the telephones are either engaged or not attended. Is it necessary to go again again to the agency to show our face to them. Also, I have already book my gas conection no. 35518 on 27/06/09 but they that gas will be provided in 4 to 8 days, I have only one cylinder so I face so many problems when my gas cylinder finished, but we call them then they increase the limit time and told for the buying new cylinder. I want to say that if they can give me new cylinder with in a day, why not they refill my cylinder with in 2 or 3 days. I am unhappy for this connection. I request to all not to buy Indane gas service atleast from B1-janakpuri ND-58.

I am a regular petrol consumer at Indianoil Petrol Pump situated adjascent to Delhi Tamil Sangam Bldg, Sector V, R.K Puram, New Delhi. Off late I have observed that my Car as well as scooter have started giving less milage whenever, I fill petrol from this filling station. When I refill my car or scooter from other petrol pumps, I get more milage. This proves that the Petrol Pump in question has rigged its meter and is delivering/cheating the customers . I wish that concerned agencies should raid this petrol pump and if found guily, it should be sealed and cases of cheating and forgery registered against the owners of the petrol pump.

We need to discourgae such acts of fraud. I hope for an early action in the matter.

Dear Sir/Madam
My consumer Id is 7107 of Nutan Gas Agency Bettiah Bihar. I m in number for=
gas delivery since 4th June 2009, as per my gas passbook. But sorry to say=
i m still in waiting. Its not good service n i have fedup wth the agency.
Plz help me out.
Mob [protected].

Sir, We are residing in Coimbatore. I want to express my brief grivences regarding the supply of LPG gas to the public. The company NIRMAL INDANE GAS AGENCY, 33/1, aVARAMPAYALAM BUS STAND. AVARAMPALAYAM in Coimbatore involving in all 420 actions by supplying the cylinders to the unauthorised persons. The consumers are asked to register for the refill after 25 days of last refill billed. After booking they are supposed to issue withing 5 working days. But all the time they are suppliying after 11 days only. When we enquire them they try to blame IOC and even IOC also not taking any care and action. In my case so times they misbehaved and now also I registered for the refill on 17.06.2009 but still no supply. Today I asked the gas agency regarding the supply they replied it will be supplied on 29.06.2009 which also not ensured. When asked IOC complaint cell they refused to give me and wherever you want complaint proceed that. Being an ex-service men of this country I have told this statement in country border when I was less paid for my sacrificing life while in service. Even IOC Sales officer not ensuring the compliant Nos. to be displayed at the Gas agencies. It clearly ensures they are also taking money from the owners to loot from the public. It is not happening first time in Coimbatore. You go and visit any gas agency in this town you will not find any customer care and complaint nos. Even god also cannot control 420 action especially in Indian Oil corporation. Atleast by seeing this mail they should feel and take some action if they are taking real salary.

AVijayakumar
EX-IAF
Coimbatore
IOC consumer NO.24721

I am LPG consumer regd with M/s Kanwal Gas Service, Pusa gate, N.Delhi-110012. Consumer No. 7479. On 26.06.09 at 19.00hrs while replacing the refill the gas started leaking from the LPG bottle. None of the emergency service no. /helpline nos /24 hrs leakge complaint telephone nos mentioned in the receipt of M/s kANWAL GAS SERVICE could be reached. The ph nos. were either switched off or not in servive . I wonder if this is the 24x7 service being provided by M/s Indian Oil corp that too in case of gas leakage complaints

Dear Sir,
I have been delivered with a gas cylinder on 21/05/09 at my residence by my distributor. While placing the cylinder in use I found that the cylinder's life has been expired. I rang up to the gas agency and received the answer that as they are receiving from the Indane company they cannot help me in this regard. My question to the concerned authority is if the date has been expired then how it is circulated upto the distributor? And in this case as a customer what answer In am supposed to get from my distributor? Using the expired cylinder is very very risky and may prove catstrophic. The detail is as below:
1. Batch no of Cylinder: B 73289
2. Test Date: 11/97
3. Code: D 04( means the cylinder has been expired on 4th quarter ie, December 2004).
4. Customer ID: 31288
5. Name & Address of the agency: Uttaryan Gas Service( Distributor of Indane)
Jangra, Kalitala; Baguiati,
Kolkata-59


Regards,
Sanjoy Bhattacharya

Sir,
For this regarding i mailed you that i am a customer of Indae Gas, Office time is 10 A.M. But office always open late. Gas always less 2 or 3 liter. Delivery time of cylinder is 5 A.M. this is not a proper time . Kindly do the need ful.

Agency Address- Bhadohi gas service
Navi Bazar,
S.R.N. Bhadohi-221401

Dear All

At my home (sub div-ganaur, distt- sonepat, Haryana) we are using LPG connection of Indane. The distributor comes to deliver the cylenders and force all the villagers( whosoever is a customer to them) to:

1. Purchase Tea Pouch costing Rs. 80- Rs. 120 from them

2. Purchase the Gas pipes ( which they bring with them ), upon denial they do not supply in time.

3. Charges for...

M/s Sheetla gas Services Sunder Nagar Mandi HP is not giving (Officially) new gas connection. When i reached the agency on 16/06/2009 for booking a new gas connection, their officials said - You have to wait for THREE Months (till september), as we are not getting any new connection from the Company(indian Oil Ltd). Further they said we will give you only cylinder( without regulator, pipe & stove) for Rs 2300/- without consumer book.
Besides Officials are very rude and misbehaving with consumers.

I've submitted all required documents on 16/06/09.

I am living in Surat . I have Indian gas( ujjawal gas service 26 lb apartment ringroad Surat) botal within 4 years, today i try for botol refilling, manager want rashan card of Surat, but have rashan card from Baroda, so i need information is it neccesary to transfer the resan card from Baroda to Surat . In my resan card indan gas( diviya gas agency baroda ) written . I have transfer my gas botal from Baroda to Surat in date 14/ 7/2006.

I want to take a new INDANE gas connection from Guru Kripa, Gurgaon. But with a new gas connection they made mandatory to take a gas stove worth 1800 Rs which I believe don't worth more than 500 Rs.

Please advice how I can take new connection without gas stove from gas agency. Is it a goverment stated compulsion?...

After my transfer from Guwahati in May, 2008, I applied for transfer of my billing address from Guwahti to Digboi and had deposited all the relevant documents pertaining to its effect along with the Application of Transfer of Address at BSNL, Dispur Exchange. I was assured that the transfer will be done on July, 2008. But till date it was not materialized. And the bills are still being sent to the old address.
The matter was referred to SDE (Dispur) over phone, but no result is found till date.
I once again request to look into the matter.

My Old Address: Dwipen Kumar Sarma
Indian Oil Corporation Ltd.
(Assam Oil Division), Ulubari
2, Dr, Dr. B.K.Kakaty Road, Kachari Basti
Guwahati, Assam - 781007

My New Address: Dwipen Kumar Sarma
Indian Oil Corporation Ltd.
(Assam Oil Division),
Zonal Office, Digboi
Digboi - 786171, Dist. Tinsukia, Assam

Trichy 21
From
30.09.2008
V. Sankaranarayanan
Plot No.20, Door No. 28 (Old No.3A)
Aringer Anna Street,
Ayyappa nagar,
Trichy 21

To

The Sales Officer
Indian Oil Corporation (LPG) Indane
Trichy.

Sub: Supply of LPG refill cylinders - regarding
* * *
I wish to state that I am an employee o[censored]nited India Insurance Co Ltd., working as Incharge, Micro Office, situated at LIC Colony, Trichy 21. I have got own house situated at above address. I am paying House Tax and Water Tax regularly in my name. I am an Income Tax assessee having PAN (AAXPS0859G) and also having BSNL Land line connection[protected] since 1995.

My father is a State Government Pensioner, who was worked as Deputy Inspector of Labour, in the Govt of Tamilnadu, also residing with me in the same house along with my mother independently.

I have registered for LPG connection during the year 1991 at Pudukkottai. The allotment given on l0.08.1997. I have got the connection from my local distributor M/s Karuppiah Gas Enterprises, Trichy 21. My consumer/connection No.5537. Further during the year 1999 the distributors offered me double cylinder for which the deposit receipt now available. I got the supply of refill cylinders up to December 2006 (last supply 24.12.2006) with out queries or anything. While so the supply of refill cylinders stopped by the Dealers during the month of January 2007. On oral enquiry they stated the reason that I have not holding separate Ration Card.

Then I wrote a letter to M/s Karuppiah Gas Enterprises on 20.01.2007 requesting them to supply of refill cylinders. As I have not received any reply from them, again I wrote a letter to Sales Officer (IOC) Trichy with a copy marked to M/s Karuppiah Gas Enterprises. ( This letter dated 14.3.2007 was handed over to the Sales Officer IOC, in person by my father Shri L Venkatasubramanian, during a meeting conducted on 14.3.2007 at Devi Thirumanamahal, Trichy 21).

On 17.03.2007, one gentle man from M/s Karuppiah Gas Enterprises came to my house for inspection, but we have not received any reply from them or from Sales Officer IOC, about the supply of refill cylinders.

Now the Government of Tamilnadu has issued orders, “Ration Cards should not be insisted upon by LPG distributors in future” towards LPG connection or supply of refill cylinders. Hence I have once again requested the distributors for the supply of refill cylinders through my letter dated 15.09.2008. The distributors once again inspected my house on 20.09.2008 and they returned entire documents on 24.09.2008 to me with instructions to approach Sales Officer, IOC (LPG), Trichy.

Contd..2






Page 2

The distributors has made endorsement on my request letter such as follows

LAST SUPPLY[protected]
Inspected the premises ONLY ONE KITCHEN
ONE connection stands his father name another stands in the name of bearer
Total four cylinder / Two PRS
Rubber tube should be change
NEED YOUR ADVICE
(with initial signature dt.20.09.2008 / rubber stamp)

In this connection I wish to state that my house is constructed with two kitchens, two separate front/back entrances and other facilities like bath room & toilet, separate sub meter for EB connection also available.

Above things are personally verified by the person came for inspection from M/s Karuppiah Gas Enterprises. But I cannot understand the reason behind the statement (ONLY ONE KITCHEN) given by the gentleman who inspected my house, which is basically wrong and not correct. If required, you are at liberty to inspect my house at any time.

On the above circumstances, I am once again requesting you to appraise the situation and expecting your favorable instructions for supply of refill cylinders through the LPG distributors.


Thanking you,

Yours faithfully,


(V SANKARANARAYANAN)

Encl: 1. Original representation dt 15.9.08 sent to M/s Karuppiah Gas Enterprises in which
Endorsement made by them.


Note: I have already sent this representation thro’ email to your email address on.30.09.08 for which no ack./ reply received till date.

(Sd)……
Dt 16.10.2008

[protected]@indianoil.co.in

Dear Sir,
Indane Dealer in Mangalore (Karnataka) has refused to accept transfer of my father's indane connection from Dharwad (Karnataka). The reason is that the house agreement is in may name. Though the agreement clearly states that I have taken two houses (one from myself and another from my father) the dealer refused to accet it. I have volunteered to admit that I have gas connection from other companies for my use. The dealer says there cannot be two connections on the same premises. How do I deal with it?

Dear Sir,

I have been alloted an Indane LPgas connection through Kangeyan Gas Agency vellore Tamil nadu. When i went to claim my connection the agent says that i cannot opt out of purchase of a gas stove. I informed them that since i already have a hotplate Wansa 2-87 with ISO9001 and ISO14001 i do not wish to purchase the hotplate provided by the agent. Thereafter the agent has become verry indiffernet and rude and after a site inspection he declared that the connection may be given if i write a declaration stating that the agency is not at fault if any danger happens to me or my family by use of this hot plate.
Is it right for them to demand such a declaration. Kindly let me know is it safe for me to proceed with using the hotplate and availing their connection. I fear that thay would purposely put me through difficulty and danger in future if i refuse to purchase hotplate from them. Kindly help me with this.

Thanking you

Dr Balu Krishna S MD DNB DMRT
Assistant Professor
Christian Medical college
Vellore
Tamil Nadu
[protected]

Not supplying within the time!
I have booked my gas on dated 13.06.09 and the booking No. is 704 on Karol Bagh Gas Agency, karol bagh new delhi-110005. Ph.[protected]

But not delivered till now

And every time you call them they have different answers, even sometimes going to the extent of telling us liers.

Pls. do the need ful.

Thanks

Sarbati devi
Customer No. 704
Ph. NO. [protected]

i have transfered my DBC connection from M/S Dinesh gas agency Kota to M/S Vikram gas Sikar. but till date the confirmation letter has not been recd by the new agency. they have reported unwillingness to issue connection. the details are as under:

TV No [protected] dtd 16/05/09 issued by M/S Dinesh gas agency ([protected]@gmail.com) deposited with M/S vikram gas (vikramgas.[protected]@gmail.com) on 22/05/09.

the information to this effect was given to IOCL authority concerned Mr Vimal kumar ([protected]@indianoil.co.in)

IT IS TO TAKE YOUR NOTICE THAT I AM REGULAR CUSTOMER OF INDANE, OUR PROBLEM IS THE SPECIFIC NAMED MANAS GAS AGENCY, NORTH BONGAIGAON ASSAM NOT FOLLOWS THE NORMAL REFLL DELIVERY RULE. AFTER BOOKING A GAS ONE CUSTOMER CAN GET ONE CYLINDER AFTER 2/3 MONTH LATER, WHICH CREATING TO MUCH TROUBLES TO ANY CONSUMERS.
THEREFORE, I REQUEST TO CONCERN AUTHORITY TO LOOK INTO THE MATTER SO THAT NOA NY CONSUMERS GETS HARRASSED ANY MORE.
thanking you.

I have Indane Gas connection In Hyderabad, Madhavi Gas Agency. I book for a cylinder on 3rd June 2009 till they are not delivered that today is 19th June 2009. I have only one cylinder And their response also very poor.