Indian Oil Corporation [IOC] Complaints & Reviews

I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in Pune.This is specifically related to a Petrol Pump situated at Nagar Road, Vadgaon Shery, D’Malio petrol pump. The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth 20 Rs . Then when you come to fill the petrol, he will ask you how much petrol you want . You would say 100 Rs. Then the guy who is collecting money will take the money from you and will try to divert your attention by asking you whether you want oil with petrol or whether you want speed or whether you have 100 Rs change etc.Till that time the other guy will start filling the petrol without resetting the machine to zero.Many times the machine will be set to zero but while filling the petrol they will divert your attention and fill the petrol only for 80 Rs if you asked for 100 Rs. This is mostly happening when ladies are filling up petrol there. They wont be showing you the meter which counts the petrol filled in, rather they will show you the meter where they entered how much petrol was to be filled. Me and my friends have noticed this several times.I thought it would be nice to share this with you..I would request the people not to fill petrol in such pumps and also ask other people not to do so. Once I was alone and went to fill petrol at this place. I see this fact in front and told them, but they speech arrogantly and Gathered Mob around me. I had no option to keep quite and leave the place because some of them have started to make some unhealthy environment. I want you to think on this.
Thanks
VNP

Dear Sir

i am LPG consumer with Saravana Gas Agency, perugalathur

As per Indane Gas LPG Price for 14.2 Kg Cylinder should be 315 Rs/-
But we people use to pay 350 to 380 because
refilling prices is 315 and delivery prices is 50 to 60 Rs/-
as per IOC delivery should be free at delear cost

i complaints about this issue to saravana gas agency.but people who are working in saravana gas agency not even listen to my complaints and they says strictly LPG price will be as per our fixed rate what ever price we fix consumer has to pay and where ever you wish to complaint you can complaint

If this loot could not be stop i think nobody is resoponsible and the public of india is still slaved by a few people.

If required any proof you can send me E-mail [protected]@gmailcom
I am there to support every time

My humble request to you, please take the necessary action in this regard so that consumer harassment will be stopped.

Rgds
Habib Hussain

Dear Sir,

We have two connections for cooking gas at home. Every time we need to book for refill cylinders, my mother has a very hard time calling up the distibutor/vendor, Rajasthan Rajya Krai Vikrai Sangh, on Bhawani Singh Road, Jaipur (They don't respond). Their Tel. Nos. are:[protected], 2740203. There are times when we have to send our man to the above address only to book for gas! Then we end up waiting for the delivery. Again, we send the man to inquire about the delay. It is quite frustrating and irritating. Our gas cards are as follows:-

1) Mr. P. K. Sethi Customer No. S 22858 SV No. 171407

2) Mr. Anil Sethi Customer No. S 30489 SV No. 1950218

I would be obliged if you kindly saw into the matter and pulled them up to ensure an efficient working/supply. Thank You

I have Indane gas connection (Consumer No. 17451) with two cylinders. I have shifted this connection from our home town Nilambur. Now I am staying here in a rented home in Kazhakoottam with my wife. We are using this connection in Kazhakoottam since July 2006. Last year when my wife went back to my home town for delivery, I was staying alone in my home and thus my gas consumption was comparatively very low. Last month, when I contacted Gas dealer (Guhan Gas Agencies Kazhakootttam) for new cylinder they told me my connection was deactivated as I never booked cylinder for 8 months and they asked me to bring voucher to activate my connection. Next day when I went up there with voucher, they asked me to bring an application form and photo copy of voucher. Again when I contacted them with voucher copy and application, they are telling that they need ID proof, Ration card etc. They are purposefully harassing me and taking my time although they know that I am an employee of Technopark and I don’t have enough time. They are not considering my worries and it seems they are not at all interested. Can you please guide me how I should approach the dealer to re-activate my connection and book for a cylinder?.

Dear Sirs,

I would like to bring to your notice that since last 1 year, we are recieving the refilled INDANE LPG Cylinder only after 40 days of booking. I don't know whether the availability of gas / shortage is still continueing or not !!...

Our Consumer No is 26845 with Santhosh Gas, Companypady Bus stop, Viyyoor, Trichur Tel. 2322772/2322992.

We suspect there is some delay in delivery.

We would be highly appreciated if you could make necessary arrangements for early delivery of Indane LPG refilled cylinders.

Regards,


Ramachandran

Car in a Tank offer closed on 30th April, 2009 it is such a long time to declare result of a lucky draw. IOCL must have to declare the same at earliest. If possible please provide me the date or list of winners.

Sir/Madam,

Iam an Indane customer at Aloor, Thrissur, Kerala.My cust ID is 2851. I have been associated with TRUELIGHT INDANE SERVICES, XII / 548 B, ALOOR, THRISSUR KERALA, PIN 680683 (Ph no. 2727929, 3091982 )

I have booked for a gas cylinder on 21/3/2009 and they gave booking no as 2864 .But till date(27/5/2009 that is 2 months delay!! ), they haven't supplied the gas cylinder to home. During this period, we called the agency more than 10 times.They told that they will supply it in 1 week.but they haven't supplied it till now.Sometimes, for hours, they will not pick the phone. please do an immediate action .This is the state of all consumers here.Hoping for a quick action.

Yours faithfully,
E N Ravirajan

The Indian Oil Petrol bunk on 100 feet road BTM 1st Stage, Bangalore. "GuruKrupa Auto Service". While i was filling Petrol on my bike for Rs.300 today. i was watching the service boy hardly in his early teens put upto Rs.215 worth of fuel (i had given my card earlier). The cash collector distracted me during that time and asking me if my credit card needed a PIN number when i just turned to answer him No and back the Fuel meter indicated Rs.300 and the liter Meter did not have anything. when i questioned the boy he slipped away and the cash collector came to me when i questioned him he said it was tripped . There is a button which indicates the previous transaction i think its P4. it read 215.35 and then after a argunment i got another Rs.85 worth of petrol. How do i get them not to do it again ? is this forum for real or its just for pacification for customers. I do not want them to repeat it again to any one else. This is not only a matter of fraud this is daylight robbery.

I had been sold Xtra Rewards card as a promotional camp organized at Indian Oil Petrol Pump (M/s Super Auto Centre, Sriniwaspuri, New Delhi). This card was supposed to give me reward points on purchase of fuel from any Indian Oil Petrol Pumps all over the country. Since the day I have purchased the card I have tried using the card at about 5-6 pumps in Delhi and one in Noida but the usual reply from the pump employees is that the card machine is either not installed or not in proper working condition; and they suggest that I obtain a receipt from them and then get the points credited at my next fill and where the machine is working. The whole idea using the card hence becomes cumbersome and I request to reimburse the card. Thanking the authorities in anticipation.

Dear Sir,

I am a consumer of Indian Gas, and my area agent is K2 Gas services in Sarita Vihar, New Delhi. The agency has five telephone numbers but none of them is working, this is not first time to happen like this but it is habit of the agency to get off its numbers. Could you please do something for this purpose, we consumers are very very very fed up from this agency.

The agency numbers are:

[protected]
[protected]
[protected]
[protected]
[protected]

Best Regards
Fuzail Ahmad Khan

dear sir,
here is "mukerian gas" dealer of Indane gas, compell us for hot plate with gas connection other wise
dealer refuses us for connection.sir please guide us.

Kulwinder kaur
46/7, church street, randhawa colony
Mukerian, distt. Hoshiarpur-144211
Punjab,
[protected]@yahoo.ca

Dear Sir,

A Indian Oil Customer from your agency, Mr Sujit Kumar Ghosh applied to us for transfer of gas connection and we have asked you for confirmation of connection of that customer three times by written letter on 29.08.08, 12.03.09 & 18.05.09 respectively. But we have not receive any reply from your office and unnecessarily the customer is suffering from a long time.

So I am requesting you to send us written confirmation for connection of that customer.

Regards,

Amit Gas Service
S. M. Pally, Malda - 732101
WB

HI, I live in Gachibowli, Hyderabad, and have an INDANE GAS Connection SV.No. 3054504.

Our local agency is: MADHAVI GAS AGENCY, 8-1-307, SHAIKPET, HYDERABAD.
Telephone No:[protected] /[protected]

I have several LONG STANDING complaints about this agency.

1. Their phone is always off the hook or busy. It is IMPOSSIBLE to reach them on the phone to
make a booking.

2. Even if they pick up the phone, they will not take down the booking. If we call for a status, many
times they will refuse to accept that a booking was made.

3. Delivery is irregular and not prompt. Delivery person does not inform when he is coming.

4. If we call for an update, they do NOT PICK UP THE phone.

5. This time, my booking was done on the phone via the "EASY REFILL BOOKING" service. This
was done on 20th April. The service agency refused to accept the booking and had me book
again. Their service person supposedly came on two occasions, and scribbled some notes on the
wall. But when trying to reach them for a re-delivery, their phone is not being picked up.

To date, 22nd of May I have not got my cylinder delivered to me. PLEASE HELP.

THIS IS ROUTINELY TERRIBLE CUSTOMER SERVICE.

Indane should look into this distributorship and streamline their services so that the customers
are not inconvenienced.

-- Aditya.

I have transferred my S/B account from IOC Haldia Township (Code No. 7089) to IOC Haldia Refinery Campus Branch (Code No. 7090). My S/B Acct. No. is [protected]. But, in netbanking site the account still remains in past Branch (Code No. 7089). how to correct it? I use third party transfer also. Whether, it will act after transfer of this account with same password etc.
Thanks,

I am an Indane LPG consumer with M/s Pradeep Indane Services Thalayolaparambu and my consumer Number is 4359 and name GVK Nair. I am employed under Ministry of Defence in the Office of Garrison Engineer (Indep) E/M (Naval Works), Naval Base Kochi. I am commuting from Keezhoor to Ernakulam daily.
I am residing within 5 Km radius of LPG Distributor and my permanent address is Chandra Vilas, Keezhoor PO, Thalayolaparambu. The exact location...

After many days i was glad that i got ration card so that i can get a new domestic lpg connection at home, i approaced the indane gas distributor next to infant jesus church neelasandra for the same.Mr kashinath is the manager, i requested for new lpg connection, he is ready to do that but he wants me to buy a stove from his side which costs aroound Rs3000/- I told that i have recently purchased the stove with ISI mark from a reputed store but he is insisting me to buy the same from his side, otherwise the chances are that i may lose the entire connection itself, i was threatened that now if iam not taking then there are chances that i may never get the connection, i gave the affidavit as well, they told me that they will be inspecting and many times the chances are that i need to purchase the stove from their side, iam given the vague reasons that the calorific value will be good, forget about the safety.Sir iam a working class person i try to save money for urgent situations, iam pleading that i have purchased the stove recently but still iam forced to pay those extra money which is not compulsion.I dont know how many such poor people are being harassed everyday.Please look into this issue and help me out in getting the connection.

location bangalore
mobile [protected]

Dear sir, I (T.SRINIVASA RAO) am working as Junior Engineer in Military Engineer services and my Gas consumer No. is 39955. I observed frequently Gas leakages in supplied by the cylinders by Spurthi Gas Agency, Alwal, Secunderabad. I had complainted on 20 Apr 09 at 14.00 hours about Gas leakage. Today morning also I reminded the staff of Gas dealers. Till now no action in taken by the dealers. Earlier also the same thing happened. Hence you are requested to take necessary action and solve my problem immediately.

Thanking you

T. SRININVASA RAO, PHONE NO. [protected],
E mail: [protected]@ yahoo.com.

sir,

I have gas connection in Indane Gas at Delhi kishan ganj with Associated trading co.[m-260, old rohtak road, kishan ganj.Delhi-110007.]
Their contact numbers will always either busy or not working. I have to visit their office physically only every time to book the gas and their office timings are very inconvenient for the private companies employees like me.

This same problem I am facing since last 1 to 2 years and nobody is bothering about addressing this problem.

Kindly punish the agency who are very poor at service and help the consumbers in booking the gas.

Regards,
Nitin Saxena.

i try hard for booking of cylinder refill, phone always engaged. but one thing appriciable... when booked in person at counter, deliver assured within week days...thanks. dal-roti-chawal time se available.

I am a consumer of indane gas . My consumer number is [protected] and distributor is

Devi Gas Service kanke road Ranchi code no 177223. I have misplaced my blue book (consumer card)

I contacted gas agencies for issuance of duplicate. They advised for lodging FIR with police authority.

I also contacted local marketing officer of indane she also endorsed views of dealer.

please let me know the right procedure and advise dealer for issuance of card.

Thanks

sanjay koolwal