Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

A Indian Oil Customer from your agency, Mr Sujit Kumar Ghosh applied to us for transfer of gas connection and we have asked you for confirmation of connection of that customer three times by written letter on 29.08.08, 12.03.09 & 18.05.09 respectively. But we have not receive any reply from your office and unnecessarily the customer is suffering from a long time.

So I am requesting you to send us written confirmation for connection of that customer.

Regards,

Amit Gas Service
S. M. Pally, Malda - 732101
WB

HI, I live in Gachibowli, Hyderabad, and have an INDANE GAS Connection SV.No. 3054504.

Our local agency is: MADHAVI GAS AGENCY, 8-1-307, SHAIKPET, HYDERABAD.
Telephone No:[protected] /[protected]

I have several LONG STANDING complaints about this agency.

1. Their phone is always off the hook or busy. It is IMPOSSIBLE to reach them on the phone to
make a booking.

2. Even if they pick up the phone, they will not take down the booking. If we call for a status, many
times they will refuse to accept that a booking was made.

3. Delivery is irregular and not prompt. Delivery person does not inform when he is coming.

4. If we call for an update, they do NOT PICK UP THE phone.

5. This time, my booking was done on the phone via the "EASY REFILL BOOKING" service. This
was done on 20th April. The service agency refused to accept the booking and had me book
again. Their service person supposedly came on two occasions, and scribbled some notes on the
wall. But when trying to reach them for a re-delivery, their phone is not being picked up.

To date, 22nd of May I have not got my cylinder delivered to me. PLEASE HELP.

THIS IS ROUTINELY TERRIBLE CUSTOMER SERVICE.

Indane should look into this distributorship and streamline their services so that the customers
are not inconvenienced.

-- Aditya.

I have transferred my S/B account from IOC Haldia Township (Code No. 7089) to IOC Haldia Refinery Campus Branch (Code No. 7090). My S/B Acct. No. is [protected]. But, in netbanking site the account still remains in past Branch (Code No. 7089). how to correct it? I use third party transfer also. Whether, it will act after transfer of this account with same password etc.
Thanks,

I am an Indane LPG consumer with M/s Pradeep Indane Services Thalayolaparambu and my consumer Number is 4359 and name GVK Nair. I am employed under Ministry of Defence in the Office of Garrison Engineer (Indep) E/M (Naval Works), Naval Base Kochi. I am commuting from Keezhoor to Ernakulam daily.
I am residing within 5 Km radius of LPG Distributor and my permanent address is Chandra Vilas, Keezhoor PO, Thalayolaparambu. The exact location...

After many days i was glad that i got ration card so that i can get a new domestic lpg connection at home, i approaced the indane gas distributor next to infant jesus church neelasandra for the same.Mr kashinath is the manager, i requested for new lpg connection, he is ready to do that but he wants me to buy a stove from his side which costs aroound Rs3000/- I told that i have recently purchased the stove with ISI mark from a reputed store but he is insisting me to buy the same from his side, otherwise the chances are that i may lose the entire connection itself, i was threatened that now if iam not taking then there are chances that i may never get the connection, i gave the affidavit as well, they told me that they will be inspecting and many times the chances are that i need to purchase the stove from their side, iam given the vague reasons that the calorific value will be good, forget about the safety.Sir iam a working class person i try to save money for urgent situations, iam pleading that i have purchased the stove recently but still iam forced to pay those extra money which is not compulsion.I dont know how many such poor people are being harassed everyday.Please look into this issue and help me out in getting the connection.

location bangalore
mobile [protected]

Dear sir, I (T.SRINIVASA RAO) am working as Junior Engineer in Military Engineer services and my Gas consumer No. is 39955. I observed frequently Gas leakages in supplied by the cylinders by Spurthi Gas Agency, Alwal, Secunderabad. I had complainted on 20 Apr 09 at 14.00 hours about Gas leakage. Today morning also I reminded the staff of Gas dealers. Till now no action in taken by the dealers. Earlier also the same thing happened. Hence you are requested to take necessary action and solve my problem immediately.

Thanking you

T. SRININVASA RAO, PHONE NO. [protected],
E mail: [protected]@ yahoo.com.

sir,

I have gas connection in Indane Gas at Delhi kishan ganj with Associated trading co.[m-260, old rohtak road, kishan ganj.Delhi-110007.]
Their contact numbers will always either busy or not working. I have to visit their office physically only every time to book the gas and their office timings are very inconvenient for the private companies employees like me.

This same problem I am facing since last 1 to 2 years and nobody is bothering about addressing this problem.

Kindly punish the agency who are very poor at service and help the consumbers in booking the gas.

Regards,
Nitin Saxena.

i try hard for booking of cylinder refill, phone always engaged. but one thing appriciable... when booked in person at counter, deliver assured within week days...thanks. dal-roti-chawal time se available.

I am a consumer of indane gas . My consumer number is [protected] and distributor is

Devi Gas Service kanke road Ranchi code no 177223. I have misplaced my blue book (consumer card)

I contacted gas agencies for issuance of duplicate. They advised for lodging FIR with police authority.

I also contacted local marketing officer of indane she also endorsed views of dealer.

please let me know the right procedure and advise dealer for issuance of card.

Thanks

sanjay koolwal

I have Indane connection, which I took while I was in Delhi. 6 years back I moved to Pune and took a new connection from Indane. My regulator from the old connection is leaking the Gas heavily and when I visited the Gas distributor in Pune he said that since it does not belong to his agency so he can not change. He is agreeing that its from Indane but not from his agency.

Now I have query from Indane authorities that if they will not change the regulator then who will change it? If something wrong happens at my home, what they will be doing?

Date: 17.05.2009 (Sunday)
I am a customer of Indane Gas. My distributer is M/s. H S Gas Services, A-2, Oncenmore Flats, Krishnabaug Char Rasta, Maninagar, Ahmedabad - 380 008, Phone:[protected]/25465097, Owner: Mr. H S Sandhu, Mobile: [protected]. Distributor Code: 15429848.
The gas cylinder delivered by HS Gas service on 24/03/2009 against order No. 6869 dated 21/03/09 found to have following defects

1. While removing the the seal, the cock blusted off the safety valve heating the nose of my wife. The gas condensate on the safety cock too came out like pressure jet and striking the face and eye.

When tried to contact emergency service call [protected]/[protected] (printed on the retail invoice dated 21/03/09), it is learnt the numbers no longer in existance. The IOC customer service call No. 26422277 to did not respond. Then tried to contact owner Shri H S Sandhu on his mobile [protected], but did not bother to take my call. Repeatedly he was switching off the mobile.

Dear Sir,

I am the customer of BSNL with land line no.[protected]. I have paid my telephone bills for feb'09 & mar'09. But unfortunatlly I have lost the receipt.

I am asking for duplicate or reprint of receipt, but your office is not issuing the same to me. They said this facility is not available.

I don't understand why your office is not issuing same. I have paid the amt. and I just want duplicate receipt/ or reprint or any other report which says I have paid amt. of bills for feb'09 & mar' 09.

Please accept my request and do needful.

Regards,

(Kiran Khairnar)
ph[protected]

To,
Complaints Board Director

Subject: Against Gas Agency, Worst Service
M/s. Indane Gas Agency
BD MArket, Salt lake, Kolkata-700091


Sir,
At first no response no pickup phone at the booking time.
I booked for gas before 30 days at BD Market, Salt lake, Kolkata-700091
and they told me the cylinder will be delivered within 15 days
but no response till 8-10 days, this procedure continued every month.
I am not only there are many customers to face this problem.
I request you that please solve our problem.

Sir/Madam,

1. I have a gas connection, consumer No consumer No 3868 (Single Cylinder) with your company through your agency at Mambaram (Sree Muthapangas agency), Kannur (Dist), Kaerala.

2. I book a refilled gas cylinder on 23 April 2009 through telephonically (Last refill was during November last or December 2008) as the same has not been received till the date and time. On enquery i.e 13 May 2009, there is no satisfied answer from the agency office and I submitt a written application to know the reson for delay the said agency has not been ready to accept the application as the office staff replied the propritor Mr. Dinesh is not available in this station and there is a standing order not accept any thing without my permission and accepted to arrive on 3.00 pm today.

3. I again reached to the agency office at 3.00 pm sameday Mr Dinesh is not available at the agency office, I asked Mr Dineshs Mob No, they are not ready to give the Mob No, I frequently asked for the same then they give the Mob No [protected] on dialy there is no answer, as the mob No is not belongs to Mr Dinesh, I foundout the Mob No of Mr Dinesh [protected] form some other source and asked to Mr Dinesh about the agency office is not accepting my application Mr Dinesh on refused to accept the application, then I requested for to meet at his office then he replied that now Iam at my home is near to Peralassery, he was not agree to meet meas the distance from Peralassery and Mambaram is not more tah 2 Kms, finally I said that the matter going to very serious and I will move further steps then he replied that I have appoint a Advocate to deal such matters and you do whatever you can I will look the matter with my advocate.

4. MY patients is delayed to lodge a complaint to the authoriy as such type of incidents are frequently happning.

5. In view of the above you are requested to look the matter seriously and instruct the agency to behave gently we can understand the problems also delay in getting the refiled gas cylinder as the same delayed morethan three weeks.







Thanks & Regards

Rajeevan E
Mob : [protected]

Sir,
I like to bring to your kind notice that we have been using Indane Gas for domestic use since long from our local agency named DINESH GAS AGENY located at Vigyan Nagar, Kota, Rajasthan.
Please note that the bahaviour of the people of ageny including both the owner & the staff have been very rude, irritating & humiliating since long & we, the consumers, fells as if we are begging for our rights.
I request you to kindly take appropriate action against these kind of agents at the earliest so that no more consumer can be humiliated any more in future.
your early action will be highly appriciated & will bring relief to all its consumers.

Best Regards,
Arif Khan

Sir, I am consumer No. 9559 of M/s Sushma Gas Service, Mansarovar, Jaipur. the dealer is not supplying gas within 21/30 days. Neither booking is made within 21 days. Even suply is made almost after 35 days instead of 30 days automatically after long persuation. No complaint book is made available nor name and phone of higher officials of IOC are displayed. Even IOC phone ( Mrs. Dipika ) is responding. Please look into the matter as to why the company is creating problem through its dealer.

Also to please provide us under provisions of RTI ACt the details of LPG cylinders supplied by the company to this dealer within last 6 months and the details with date for each cyliner supplied to each consumer by this dealer to enable us to put up the matter before competent court and central govt.
For this any amount if applicable under RTI ACT may also be advised to me to deposit the same timely.
Kindly expedit within 3 days for futher needful action failing which we shall be constrained to proceed before competent court of law against the officials of the company in personal and official capacity for harrasement and damages.
Yours,
Narsingh Kumar Gupta, Advocate -Phone [protected]

Dear Sir/Madam,
My aged parents staying in Camp Sadar Bazar, Ahmedabad have their gas connection with OMKAR INDANE, SARDAR NAGAR, Ahmedabad agency. With great difficulty you get their telephone as either it is busy or not attended to, on getting a number you are told that the gas is booked. Then you do not get gas cylinder at all and this process carries on. At times what happens is the delivery boys sell these cylinders which was for you to the illigal clients who are using gas for commercial purpose at higher cost. In this racket could be the gas agency owner involved nothing can be said.
My ref no is OM - 07246, the gas was booked about a month back, the repeat booking was done about 4-5 days back. NO GAS SO FAR, authorities concerned is requested to help and rout out this menace of delays and have more transparency in this business.

I am a LPG Indane customer with KFCSC Gas Agency, Hebbal Bangalore and my consumer Number is 36619. I have booked for a refile and was committed to receive on 04 April 09, today is 13 April and still i get the same response that i will receive it shortly.

I am having single cylinder. I had booked for an additional cylinder 1 year back in KFCSC and prior to that 1 year in VV Puram Indane agency. Its totally 2 years since i have booked for the additional cylinder but i was made to understand there is already a waiting period of 3 years.

Please help
Yours Sincerely

Nayeem Delvi

My name is J Sriram. My Indane Gas consumer number is B-18840. My address is 2-2-647/77/E, Srinivasa Nagar Colony, Bagh Amberpet, Hyderabad - 500013.

The name of my agency is Bagyanagar Gas Agencies, Agency Code - 7533581, 1-9-1122/10, Shop No. 16-17, KB Complex, Vidyanagar, Hyderabad - 500044.

As there was a leakage in the regulator, my wife took it to my Gas Agency for a replacement. He charged her Rs. 250/- towards replacement. On asking for a receipt for this amount, he refused to give her one - and said that there will be no receipt provided. He took a photocopy of my gas cylinder issue slip to complete the transaction.

Is this standard practice approved by Indane? Is it not IOCL's responsibility to replace a leaky regulator free of cost? In case of a charge to replace a leaking regulator, is it not the responsibility of the agency to issue a receipt for the amount collected?

Please advise.

Regards,
Sriram

Dear sir,
I am a 59 years old lady recently shifted to my Home-Town after retirement from service. I have applied for subject cited LPG Gas connection vide Booking No641 dt 18th Nov 2008 with LPG Agency at Nalagarh Distt Solan (HP). I have received Intimation letter regarding release of LPG connection vide Agency's letter dated 24th Feb 2009. I visited the said LPG Gas Agency alongwith necessary documents but I was told that Regulators are not available thus I was put to wait indefinitely. However, on my insistence the Manager of Gas Agency told me to purchase Hot plate/cooking range available in Agency failing which the Manager told me it is not possible to release the connection.When I pointed out to the Manager that it is clearly mentioned in Intimation letter dated 24th Feb 2009 that it is not obligatory on you to purchase the same from us.." the Agency Manager told me rudely if you want gas then deposit the cost of cooking range or forget gas connection.
Under the circumstances explained above, it is requested to help me getting me LPG connection.
Thanking you
Sudesh Awasthyw/o Mr Ashok Awasthy
Ward No 6 NalagarhDistt.Solan (HP)