Indian Oil Corporation [IOC] Complaints & Reviews

I booked for supply of Gas on 18th June 2009, even after 16 days, the gas cylinder was not supplied to me. Hence, on 4th July, I called up the Agency and reminded them and I was told that the cylinder will be supplied on 4th itself. However, the cylnder did not reach us till Monday morning (6/7/09). Hence, I called up Prathana's office and to my surprise, I was told that the delivery man had come to my house on 4th (Saturday) and he found the house locked and therefore, the order has been cancelled. I was very much annoyed and lodged a complained with IOC's regional office. The person who took the complaint promissed me that the gas cylinder will be delivered on Monday (6th June). But, the supply did not take place untill the evening 6pm.

This is not the first time, the delivery boy of the Prathana always create problem and nuisance. Once, the delivery boy supplied a cylinder and 2 days later came to our place and said that 4 days before he delivered the cylinder, somebody had already supplied one cylinder and therefore, we should return the cylinder that he gave us. Truly speeking we did not receive any more cylinder. He was urguing for long time and when I told him that I will lodge a complaint in the police station, he left the place.

I would request IOC to take appropriate action against Prathana Gas Agency to regularize the supply and instruct them to appoint proper personnel for delivery of gas cylinder.

S. Rajendran
Plot No.5002
Ramnagar (North)
Madipakkam
Chennai 91

Dear Sir,

I am a resident member of Jaipur, India. I have tried to get a New LPG connection for my home. So I visited the nearest LPG distributor of INDANE Gas . I have visited
Pandit Gas Agency in Jaipur & Hawa Mahal Gas . I have visited several times every times they were telling me that the form is not available for new LPG connection it will be distributed next month. I don't know wheather the Govt . of India is aware of the fact or not If the agency is there then where the problem arise to give the new connection. They actually harass the innocent citizen every time. If you have the backing or you will have to get it by paying the bribe so I think then you will get that. If India is thinking to give the competion to be a devlop nation the dream will never be fulfilled if certain kind o[censored]nregulated agency exists.


Regards

M.A.Shah

Hello Sir

This is one of the worst experinces I ever had with this company.I have booked gas 10 days ago in indian gas agency AGNI DHWAJ located at Chintalmet, hyderabad.the contact nubers they give to contact them are 24012896/24013742 I understand that these lines would be busy as customers would eb calling but not to an extent that I called continously for 90 minutes but the busy tone was teh only answer for me.In fact I tried whole day the response I got is the same.Not only me I have a seen lady coming to public both and trying for these numbers evry one hour and almost broke into tears for the same response.I suspect the employees here are irresponsible and put the receiver in busy mode.and this is worst cudtomer service.,

dear sir,

I want to say that i consumer Indane gas no. 1986. Bhagwan Swarup Gupta, Sarai Kutub, Oppisite Temple, Aligarh, but unfortunetly I always receive very low weight cylinder minimum low 1 to 2.5 kg. hawker say do you want full weight you go agency. so please look into matter sympathetically.

Agency name : Raj Kiran Gas Service
Sasni Gate, near Bijli Ghar, Aligarh, UP.

Dear Respected Sir,

Ref: My Consumer No. AN/9678

I would like to draw your kind attention to the fact that I have booked for Refill of my gas cylinder on 03/07/2009 to M/s. The Annapurna, Indane Distributor, Apcar Garden,
Asansol-713304. West Bengal. Code No.39010551

At the time of booking, they assured us that gas cylinder will be available within 7 days so I can collect after 7 days.

I feel sorry to inform you that neither the said dealer is giving any response to my call nor they are entertaining the customer at their counter.

Phones of agency are either hung or no body is responding. Sometimes they pick the phone then immediately they hang the phone for unknown reasons.

I have visited the agency several times but they always assured with surety that I can collect tomorrow but their tomorrow never comes. I was arrogantly told that it will come tomorrow but the gas never turned up. When I went there myself,
Already 12 have passed but I never get any proper satisfactory response from them.

I would like to ask the said dealer through you:

1) Why they are always late in delivery?

2) What benefit they get by not entertaining the customers’?

3) Is there any time barred by the company to book the cylinder after getting the refilled cylinder?

Please intervene in the matter and solve the issue.

I would be grateful if you given special attention on my problem.

It will be good for all customers if IOC can salvage something and not let its distributors do whatever they like.

You may call me at [protected] if you have any questions or concerns. Your continued patronage is important to us.

Expecting your immediate positive reply.

Thanking you,

Yours faithfully,

MD. MAQSOOD KHAN.
Masterpara. Islampur.
ASANSOL-713301
(West Bengal)
Mobile No. [protected]
14/07/2009

I am Santimoy Chakraborty & my consumer's number is 11385 in Indane Gas. I am 85 years old. I had booked my LPG on 29/05/'09 by booking number 17898. Our dealer is m/s Baruipur Gas Service Ukilpara, Kulpi Road, Kolkata 700144. The gas dealer initially could not locate my booking but assured me a delivery of LPG cylinder on the next day when ever contacted. For that last 10 days I am running pillar to post but the dealer has not delivered the LPG till day although I had contacted m/s Baruipur Gas service regularly.

I am located in
Anandalok, Khasmollick, Baruipur, Kolkata 700145.
My. Phone numbers are : 0091 33
24378586 / 24370319

TU
Santimoy Chakraborty
03/07/'09

Hardships in getting a New Indane Gas Connection


I have requested for a new Gas Connection to the Indian Oil Corporation dealer Venkatasai Gas Agencies, PT No. 68, Vittal Rao Nagar, Madhapur, Hyderabad under the following details of registration (Running Sl. No. 5395; New Connection – Registration [protected] dt 24/06/2009). As told by Mr. Bhaskar (Staff of Venkatasai Gas Agencies; Mobile: [protected]), I did receive a communication via post and I approached him in office on 6th July 2009, for getting the New supply of Gas . It was acknowledged and said when you buy new Gas Stove from them, they will effect the delivery of the cylinder and other accessories immediately”. I politely declined the offer as we already have a working Prestige Gas stove with ISI mark and requested to supply a Gas Cylinder, regulator and tube alone. Then Mr. Bhaskar said that he will come to my residence on 11th July 2009, for inspection of the Gas stove and based on that he will be able to give new Gas Connection to my registration. I said ok. On 11th July, all our family members were anxiously awaiting his presence for inspection foregoing all our outside important work. But nobody came to my residence for inspection on that day. While I phoned up to him for the absence, I was replied that he couldn’t attend because of his multifarious other work. But anyhow he will attend on 12th July ( Sunday). I too believed him and waited on the whole Sunday but in vain. Even on 12th July 2009, our calls to him proved futile. We even tried on 13th July 2009 (Monday). Again improper response from him without any service motive.

All such happenings made us think that just because we didn’t agree to purchase a new Gas stove from the above Indane dealer, we were taken for a ride. This being the case, Indane could have made it compulsory to buy the Gas stove for New Gas Connection though it is legally incorrect.

I really wonder, how come such awful dealers are being appointed and maintained by Indian Oil corporation which deteriorates the brand equity of INDANE. I urge the authorities concerned to look into the matter at the earliest and serve the needy in a much reasonable way.

A Thirumalai Prakash
Flat no. 101, Aditi Enclave, Sri Rama Colony, Guttalabegumpet,
Madhapur, Hyderabad – 500 081
Mobile :[protected]

To: Concerned Authority,

Due to the recent change/decision of automatic booking after 30 days has turned into a problem of delivery. I am consumer of Indane Gas being dealt with the agency ASAL Durg Entt., Gandhi Path, Chitrakoot, Jaipur. The last delivery given to me was on 22nd May-2006 and the delivery person came to me with cylinder on 6th July which means after 15 days of delivery. I asked to come back becaue I do not have the empty cylinder to take the delivery. If delivery man comes after 30/35 days, I would have option to receive the delivery. I made a complaint on this with Agency and the lady assured me to give delivery again after 30 days. But even after 45 days I did not receive the delivery even after making another complaint. Now I understood that my booking was cancelled twice and asked me to book it again. I think it is a case suspecious and the ageny is getting flexibility to black marketing and the genuine consumer is facing serious problem. Now, I am unable to fire my stove without gas leading to problem in feeding/ending my school going children.

I want an explanation and quick delivery.

Your immediate action is awaited.
thanks
Jolly

Sir,
I am the holder of consumer No. 45942 under the distributor, FUEL CENTRE, 1, FEEDER ROAD, KOLKATA - 700056, Telephone No.[protected]. I have been transferred & settled at Bandel Jn. in the district of Hooghly, West Bengal. I went to the distributor on[protected] and intimated the fact of correction in the consumer's name. My name is Bibhash Ch. Biswas, but they have entered in the computer as Bidash Ch. Biswas. When...

Sir,
I am permanent combatant member of Indian Air Force. I wanted to transfer my indane gas connection from Shillong to Kotkasim, Disst- Alwar, Rajasthan (Bharat gas agency).When I approached to (Alwar gases, ramgang Alwar, Bharat gas destributer) with transfer voucher, they told that it is not possible to transfer the connection from Indane to Bharat gas . Where as in my home town there is no destributer of Indane gas.

INDIANOIL/LPG
Posted:[protected] by MANOJ Send email


BAD COUSTOMER SERVICES
Dear Sir,

I would like to bring to your kind notice that I am your customer with Gas-O-Indane, 36, 37, Tagore Centre Dawa Bazar, Indore (M.P). having Customer No. Gas-O-Indane23805. I have Gas-O-Indane tel. nos. 2702500, 2702400 as printed on their cash memo. Whenever situation arises for booking for refilling of cylinder I used to contact Gas-O-Indane sevral Time and there Booking No. 1742 on 3-4.07.2009 on their telephone numbers . We have called 40 to 50 times but till date we had not received Gas so, we can get the Cylender on excess amount for Rs, 60.00
The rate of Gas cylender is Rs. 346.60 but they want 350.00 so we get the cylender of Rs. 350.00 plus telephone charged Rs. 50.00 or more. For the last many days I was also trying to contact them on their telephone numbers but their lines are most of the time engaged.

Sir this is very hard to go every time personally to Gas-O-Indane office for booking for refilling cylinder in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest.

Sir, you are requested to kindly look into the matter seriously and get my grievance redressed at the earliest possible and take stringent action against the erring responsible persons in this regard.

A prompt and necessary action in this regard will be highly appreciated.

Thanking You

Yours sincerely

Manoj Goel
25-NX, Kalindi Kunj,
Pipliahana
Indore
Mo:[protected]

my gas connection no is 26328, everytime i have booked my gas, i have to give atleast 5-6 reminders after the date they allot to me. i usually ask for connection after 2 months and i am harassed they tell me that the connection is already given less than 20 days prior, i don't understand, that who is using gas in my name ...then after much harassment and phone calls i am delivered gas after atleast 10 days or so, each time...

in referance to above subject i had applied for transfer for the my domestic connection from baroda to surat and submitted all documents and 2 nos. gas cylinder and regulator as per dealer's requirement he also issue a transfer letter but not refund me my deposit amount and for that i had contact three-four times to his office even though he had not paid my deposit money, but on the otherhand the owner mr. suresh rajput mis-behave with me and my wife by using cheap leanguage.

mean while i had submitted my transfer letter to surat dealer which has issued by the baroda dealer "hari om gas service". the surat dealer sent it for varification but now still after 45 days we do not get any progress in such matter.

so, kindly do the needful so that i can get new connection and gas cylinders in surat city which is necessary requirement for my whole family.

looking forward to your favor, please, do the possible and oblige.

thanking you in anticipation

yours truly

mr. p.r.patel

Dear Sir / Madam,

I have applied for a new domestic gas connection (Indane) with M/s. Rajesh Gas agency, No. 1, Roja Nagar, Madhavaram, Chennai - 60, Distributor code 117524. I have collected the order form from them after 2 months of booking i.e., on 20.05.09 by regd. post. Since then I personally went there 5-6 times with all the documents required by them, but every time they refused to give the connection due to typical reasons like "regulator not available", "voucher not available", "no power supply" etc. Today I experienced misbehaviour from the staff as well. As I am an employee I cannot afford going like this everyday in duty time / working day which is having professional, personal as well as financial implications. My new connection registration no is [protected] dtd. 16.03.09. My mob no is +[protected].

Kindly do needful to enable me to get my new connection as early as possible.

I am a consumer in Hangsa gas agency and my consumer no is 1477. I had booked a cylinder on 19/6/09. I sent my driver to collect the same. After a long wait, when he was about to make payment and take the receipt, the man in the counter said that home delivery would be made against my cylinder. I waited the next date. On enquiry, I was told that the delivery man had already taken my cylinder for delivey and I would recieve it by evening. I waited the whole day, but I did not recive it. This had happen many times. Whenever, I go to take the cylinder, they tell me that home delivery will be made. But i do not receive them at all. Leaving me with no alternative, I have to buy cylinders from the black market, paying huge sum of money. Yesterday, i.e 9/07/09, it was the same case. I am totally shattered by such behaviour of the concerned gas agency.

Sir, with due respect I the under signed regret to inform you that "SONARPUR GAS" denied to book my Domestic Gas booking request on 08/7/09, vide my Consumer No.2452, though my last booking date was 20/04/09 vide No.8240 and delivered on 24/04/09 i.e. a gap of 02(two)months 14(fourteen) days . I am in afraid of that the said "Sonarpur Gas" might misuse my alloted monthly quota to other consumers for to earn extra in illegal manner. Inspite of my earnest request to book in f/o me as I am facing acute cooking Gas crisis, the counter staff denied to book in most arrogance manner and told me to come after 10th July'09.

I therefore earnestly requesting to make a necessary enquiry why they have turndowned my booking request. Pray for your kind help to teach those arrogant "Sonarpur Gas", so that they cann't do such non- coopeation to their customers in near future.

Thanking you with great expectation and solicited reply at the earliest.

Your's truly,
SUSANTA NASKAR,
GORKHARA, MALIRBAGAN,
SONARPUR, PIN:-700150

Dear Sir,

I wish to complain against the harrassment i am facing everytime i book a gas cylinder refill from my agency.
i stay at south kolkata.
The name and address of the agency is :
INDUSTRIAL DISTRIBUTORS,
155B RASHBEHARI AVENUE,
KOLKATA 700029.
CODE NO:99090359.
PH NO[protected].

My card serial no is R -1998.
When i had taken the connection i used to reside at Flat 41, Concord Apartments,
50C Purna Das Road, Kolkata 700029.
Thereafter i have shifted my residence.
My new residential address is : Flat 503,
Tulsi Apartments,
40A Hindusthan Park.
Kolkata 700029.
I had intimated them by an application one and half years back.
They didnot take any action on it.
Neither had they updated this information.
Each time on delivery i used to face immense problem.
On 5.5.09 i again by an application intimated them about the change of address.
I had booked for a refill on 20.6.09.
As i didnot receive the gas cylinder i called them up repeatedly.
They have again come up with the same complaint that my change of address is not registered as yet.
Who do you think is responsible for not upgrading my change of address after so many reminders?
They are a set of very rude people.
We the customers expect good behaviour.
They are just an agency selling your product.
They have no right to misbehave with your customers.
I have taken a indane connetion based on the goodwill of your company.
Few unscrupulous ill behaved people are spoiling that goodwill.
I am registering a complaint against this agency.
Please take note of this complaint and help me out.

Thanking You.
Yours siincerely,
Madhumita

I am a customer of Indane Gas cylinder thru M.M. Enterprises, Bangalore. When i contacted them to book for a cylinder, they are telling that it is mandatory to replace the existing Green colour gas tube to Orange colour tube (Rs. 200.00) + other charges. Without replacing the tube they are not going to supply cylinders. On this connection i asked them to give a letter on this.

Is there any rule from concerned government departments on above?

If it is there, then why this gas agency is not ready to give any letters..

Please clarify.

Hariprasad Padaki

We have submitted an application to M/S. Chopra Filling Station, 31, mile stone, Kundli, Disstt. Sonepat, Haryana on subject "XTRAPOWER Application no. DLSO-PMCDO___dt.19/06/09 for one no. smart cars to be issued to us to purchase HSD in our factory add:Plot no.185, HSIDC Ind. Estate, Kundli, Disstt. Sonepat, Haryana to run D.G. Set of 125KVA
& 75 KVA. But till date we have not received any card.

Dear Sir,
Today i went to Indane gas agency dealer Alwar M/S Ambesh gas service, Alwar (Raj.)-301001 for new connection and DBC connection .
Sir i asked them for new connection but they told me that “it is compulsory to take new gas stove for new gas connection & wearing kit for DBC connection. It is compulsory from Indane Gas Compony.”
Sir, I want to know that whether is it compulsory to take new gas stove & wearing kit with a new connection & DBC OR they were telling me lie.
the charge me for DBC 1850+250=2100Rs. but i the other agencies is charging Rs.1650/- for same service without any compulsory condition ( New stove & Wearing kit)