Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir,

IAM A INDANE COSTUMER IN CHANDRA GAS AGENCY IN AMBATTUR.IN THE INDANE CUSTOMER SUBSCRIPTION VOUCHER, THEY HAVE RECORDED WRONG INITIAL [ 'S' INSTEAD OF 'B'.]WHEN ENQUIRED, EMPLOYERS WERE NOT RESPONDING WELL. KINDLY TAKE IMPERATIVE MEASURES TO CORRECT THE INITIAL AS I NEED THAT TO OPEN THE ACCOUNT INTHE BANK.

THANKS,
SHARON.

Respected Sir / Madam,


I would like to bring to your kind notice that ATHER KHAN, Life Member, Indian Red Cross Society, A.P.State Branch, R/o.Door No.2-4-46/P/A/310, Happy Home Palace (A), Near Upper Pally X.Road, Hyderguda Post, Rajender Nagar (Mandal), Ranga Reddy Dist., Hyderabad-500 047 That I have an Indane Connection of Single gas cylinder with consumer No.06118. with Agni Dhwaj Gas Agencies (Indane Gas Distributors), Door No.2-5-55/1/B, Chintal met, Hyderguda Post, Ranga Reddy Dist. Hyderabad-500 047. Dealer Phone Nos.[protected] & 24013742.

I booked the gas on 07/07/2009 but to till the date i.e.20/7/2009 I have not received.
Because of a single cylinder I am facing difficulties such as every month. as to bring the breakfast from Hotel to all my family members due to late that each and every day my work. I am suffering for the last one year for the same problems.

I therefore request you sir to kindly look into the matter and do needful to me and oblige.
Thanking you,

Yours faithfully


(ATHER KHAN)
Life Member
INDIAN RED CROSS SOCIETY
A.P.State Branch
My Correspondence Address:-
R/o.Door No.2-4-46/P/A/310, Happy Home Palace (A), Near Upper Pally X.Road,
Hyderguda Post, Ranga Reddy Dist., Hyderabad-500 047, Cell Nos:[protected], [protected]
Email: athar.[protected]@yahoo.in

NOT PICKING TELEPHONE
Dear Sir,

I tried lot of times and ringing as well. But no person picking the telephone No. 24306363 as given by the distributor M/s BAGHA JATIN GAS SERVICE 31, BARODA AVENUE KOLKATA-700 084.
The other Nos are[protected],[protected],[protected] which are always out of service.

My gas connection No. is 7232. You are hereby requested to take this complaint and resolve it as soon as possible. Please provide me the gas cylinder, so that we can cook and eat food.

Thanking You.

Yoursfaithfully,

Sujit Kumar Biswas

Sir,

We are paying more than Rs.20/- extra for delivery of Indane Domestic Gas Cylinder, supplied by Ravindra Gas Agency, Anayady, Soornad 690530, Kerala (Distributor's Code 4544935). Now his rate is Rs.350/ for a Domestic Gas Cylinder and no Bill is given. He charges extra Rs.20/- towards delivery, at the nearest place of his convenience, and it can not be called 'Home Delivery'.

This agency covers thousands of consumers. Consumers have no choice and they are at his mercy. Neither anybody dares to ask for the bill nor make any complaints of the extra charges he collects from the consumers.

Kindly look into the matter and help us to come out of this situation. We feel unfortunate that the IOC have handed over vast areas of thousands of Consumers to this Agency and helped him to maintain Monopoly. As a result the consumers are exploited financially and at the same time, strictly not maintaining 'home delivery' of the Gas Cylinder, as the Ladies and Children have to wait on the Main Road side, hours together, awaiting his truck to arrive.

I recently shifted my family in Bareilly (U.P) from Budaun. In Budaun I was consumer of Bharat Gas but in Bareilly Rohilkhand Gas Service (Agency of Indane Gas) is just near my house. When I contacted at agency regarding connection agaist Termination Voucher issued by Bharat Gas Agency, Budaun, they denied to issue connection against this and said to me that this connection will be issued by Bharat Gas Agency only. When I pressed them to issue connection they said to me that they will issue connection if I produce N.O.C. from Office of Bharat Gas. Please advise me that whether it is compulsory to produce N.O.C. to take change provider of service.

The Indian oil petrol bunk opposite to Virtusa at Ekattuthangal, Chennai uses a different petrol gun cum monitor. They are perfect frauds, who are cheating consumers by turning the petrol gun away while not completing the actual level at the end of every fueling.They steal 150 to 250 ml of petrol in every automobiles and more than litres in every four wheelers.At the end of every single day they must be cheating and stealing almost 100s of litres of petrol from common people.So peoples do not fuel there in that bunk.
one can refuel at the Shell which is just few meters away from that bunk, where the service and standard is just too good.

Respected Sir,

I know that you are one of the big domestic gas distributer in india. There are many agency all over the india and millions of customer. Also I hope that you also have satisfied customer.But,

I am heartily write you that we are suffering to much for the bad behavior of your delar employee. Sir I have booking my for gas on 2/07/2009 employee say within 20 days we deliver the bottle of gas, but today my second bottle is also empty but the first booking also not deliver, after two days at my home there is occasion of angangment what I will do??????????

Sir when I am talking about my booking then the delar has no answer for that why I don't know. Sir it is
unbelievable that agency have no gas from the company.Sir even I am not requesting to the employee because of those very bad behavior and no proper answer.

Finaly I have decided that on Monday-20/07/2009 I am giving back the connection and cancel the connection.


My agency detail is follow,

Henish Gas Agency, Krishan complex, Borsad chokdi, (O) 262020, P.O. Anand : 388001, Code No. 9111996.

My detail,

Vaghela Parsottamdas Mohandas,
SV No. and Date : [protected] - 07/11/08.
(M[protected]


Sir expect some answer from you as you are big domestic gas disrtibuter.

On July 11th, 2009 I went to the following petrol pump to get petrol filled in my car:
Hyamesh Filling Station
License No MYS5117
682 Ring Road, Sarakki, Phase 2, J P Nagar
Bangalore

After filling the petrol the car did not start. As I was wondering what to do, a second car behind me got petrol filled after which his car also would not start.
When we complained, they sent for a mechanic, who checked both cars and said there was water in the petrol.
The manager was missing, when we complained they said he will come. It took an hour for the manager to arrive. After which on our insistence they used a compound to check their tank. It showed that there was indeed water in the petrol. The mechanic was asked to drain the car tank, buit the car did not start. It was 12 at night by now. I was the lone lady, with my daughter apart from the gentleman in the other car who was also stuck.

The mechanic told us he cannot fix my car so I had to lock the car and leave. I received a refund of the petrol money and a promise that the cost of fixing my car next morning will be borne by them.

When i went back to them to claim a small sum of few hundred rupees they refused. They also refuse to take my calls.
My car still gives problem starting.

Could you please help to resolve this. I have tried calling the IOC toll free number for complaints but have not been able to get through.

sir,

i tranferred my gas cylinder with name umasankar from arni indane gas agency 2 months back.
and i tranferred to kanchipuram. I went to s.r. agency kanchipuram and asked about to register regarding about to register with the agency. But they are delaying to give connection for the past two months, if i am saying that i will give complaint to that iocl they are telling that to give complaint and telephone nos
arrogantly. with out any pleasing method, please take necessary action regarding this.

indane LPG agency chawani, padrauna distt. kushinagar is delaying cooking gas onlly after many complaints and formal protest against blackmarketing.INDIAN MEDICAL ASSOCIATION PADRAUNA has lodged formal complaints to DM KUSHINAGAR yesterday which appeared as headlines in local newspapers.everything will remain normal for two or three days only.blackmarketing of gas which is costing 500 rupees per cylinder is the chief cause .

This is to bring to the notice of Indian Oil Corporation that the Petrol Bunk located in Burma Colony, Karaikudi, Sivaganga District, Tamilnadu is not selling a good petrol. I was personally realized and affected by the quality of the petrol. My bike got strucked and my mechanic told it happened due to the petrol. Also I suspect the quantity is correct. The IOC may find it out if they make a surprise visit there.
NOTE: I heard, the Petrol bunk belongs to a MLA or his benami.

Sir,


I have got a message from MD Shellpro regarding the winning of 365000 Pounds. In this connection I want to know which documents and formalities are to be fulfilled.

Thanking you

Yours faithfully
Posh Firdous Iqbal
Srinagar, J&K (India)
M.No. [protected]

I have got

Hi..LPG distributor Kaushal Indane is giving pathetic service to its customer.

1)I have booked cylinder 10days back and still they have not delivered, when I queried they are saying it will take another week.

2)To talk them over phone is next to impossible because telephone lines are always engaged.

3)The office staff there are so rude as if we are not in demacratic country and we have no right to speak to their owner.

Pls get back to me asap.My details are beow mentioned.

Regards
Arbind
Consumer no.7762.
Add.Q no.207, new baridih, panchvati rd, Jamshedpur.
[protected].

LPG distributor name and contact:Kaushal indane,[protected].

Kind Attention: Customer Grievance Officer - IOCL (Indane)

Dear Sir,

I would like to bring to your notice that I was recently transfered to Chandigarh by my Company on 1st May, 2009. I took a rented accomdation in Sec-69, Mohali. on 15th May, 2009 I applied for a New Gas Connection with your Indane Distributor here in Mohali, M/s Chahal Gas Service, SCO 543, 1st Floor, Sector - 70, Mohali (Ph:[protected], 2227955, 2225450) giving them all necessary documents including the an affidavit from the Local Court stating that I don't have any gas connection in my name in the past. As never required one as before moving to Chandigarh I was staying at my parent's house so the Gas connection there was in my father's name. Anyways after applying I was given a waiting no. 477 by M/s Chahal Gas Service and told me that I have to minimum wait for 2 months(60 days) to get the connection. I was in a fix and at that moment my landlord out of generosity gave his one spare cylinder to use as he had a double connection, so to get my kitchen going I used his cylinder and bought a cooking burner ISI marked from the Local Market. And, after such along wait on 13th July, 2009 I got to know from M/s Chahal Gas Service that my waiting no. has come and asked me to come and make they necessary payment. When I went to their office they told me that it is as per IOCL regulations that I also have to buy the Cooking Burner provided by them along with the cylinder to which I objected. They turned me down saying if I don't buy the Burner they cannot give me the connection. So nowhere to go I called your Local Customer Service Cell at Chandigarh [protected] where the executive told me that I can buy the Burner from any place of my choice and the duty of the Distributor is to come and check whether its is ISI marked or not. When I went again to M/s Chahal Gas Service with this piece of information, they told me that they cannot help me with a new connection until and unless I agree to buy the Gas Burner.

I would be grateful to you if someone or the officer in charge can answer me regarding the same or show me if any way around this as there is no point getting to Gas Burner into my kitchen.

Please Help!!

We are the consumer of Indane Cooking Gas registered in the name of my mother Mrs. Tapati Sirkar, a senior citizen residing in Kolkata. The consumer no. is SE1964. The Distributor's name is M/s. Shreeji Enterprises, 81/A, S. P. Mukherjee Road, Kolkata 700026.
Today (06/07/09) morning my mother noticed that the burner flame could not be put off by closing the cylinder valve i.e. by closing the regulator. The burner knob was working properly but not the regulator. She informed my wife, who immediately called up the Emergency Service Cell at 24458113 at 10.05 AM. The concerned person at the other end of the phone was reluctant to listen to the complaint and asked my wife to call the Distributor. She then informed the distributor at around 10.20 at 24640711 and booked the complaint. The Distributor said that they will send the mechanic to check the same at around 4.00 pm.
My mother had to stop cooking and ordered food from outside. Ultimately nobody turned up to address the complaint.
Seeking immediate action from the authority regarding this issue. Also, request the Consumer Forum to note the complaint.

I booked for supply of Gas on 18th June 2009, even after 16 days, the gas cylinder was not supplied to me. Hence, on 4th July, I called up the Agency and reminded them and I was told that the cylinder will be supplied on 4th itself. However, the cylnder did not reach us till Monday morning (6/7/09). Hence, I called up Prathana's office and to my surprise, I was told that the delivery man had come to my house on 4th (Saturday) and he found the house locked and therefore, the order has been cancelled. I was very much annoyed and lodged a complained with IOC's regional office. The person who took the complaint promissed me that the gas cylinder will be delivered on Monday (6th June). But, the supply did not take place untill the evening 6pm.

This is not the first time, the delivery boy of the Prathana always create problem and nuisance. Once, the delivery boy supplied a cylinder and 2 days later came to our place and said that 4 days before he delivered the cylinder, somebody had already supplied one cylinder and therefore, we should return the cylinder that he gave us. Truly speeking we did not receive any more cylinder. He was urguing for long time and when I told him that I will lodge a complaint in the police station, he left the place.

I would request IOC to take appropriate action against Prathana Gas Agency to regularize the supply and instruct them to appoint proper personnel for delivery of gas cylinder.

S. Rajendran
Plot No.5002
Ramnagar (North)
Madipakkam
Chennai 91

Dear Sir,

I am a resident member of Jaipur, India. I have tried to get a New LPG connection for my home. So I visited the nearest LPG distributor of INDANE Gas . I have visited
Pandit Gas Agency in Jaipur & Hawa Mahal Gas . I have visited several times every times they were telling me that the form is not available for new LPG connection it will be distributed next month. I don't know wheather the Govt . of India is aware of the fact or not If the agency is there then where the problem arise to give the new connection. They actually harass the innocent citizen every time. If you have the backing or you will have to get it by paying the bribe so I think then you will get that. If India is thinking to give the competion to be a devlop nation the dream will never be fulfilled if certain kind o[censored]nregulated agency exists.


Regards

M.A.Shah

Hello Sir

This is one of the worst experinces I ever had with this company.I have booked gas 10 days ago in indian gas agency AGNI DHWAJ located at Chintalmet, hyderabad.the contact nubers they give to contact them are 24012896/24013742 I understand that these lines would be busy as customers would eb calling but not to an extent that I called continously for 90 minutes but the busy tone was teh only answer for me.In fact I tried whole day the response I got is the same.Not only me I have a seen lady coming to public both and trying for these numbers evry one hour and almost broke into tears for the same response.I suspect the employees here are irresponsible and put the receiver in busy mode.and this is worst cudtomer service.,

dear sir,

I want to say that i consumer Indane gas no. 1986. Bhagwan Swarup Gupta, Sarai Kutub, Oppisite Temple, Aligarh, but unfortunetly I always receive very low weight cylinder minimum low 1 to 2.5 kg. hawker say do you want full weight you go agency. so please look into matter sympathetically.

Agency name : Raj Kiran Gas Service
Sasni Gate, near Bijli Ghar, Aligarh, UP.

Dear Respected Sir,

Ref: My Consumer No. AN/9678

I would like to draw your kind attention to the fact that I have booked for Refill of my gas cylinder on 03/07/2009 to M/s. The Annapurna, Indane Distributor, Apcar Garden,
Asansol-713304. West Bengal. Code No.39010551

At the time of booking, they assured us that gas cylinder will be available within 7 days so I can collect after 7 days.

I feel sorry to inform you that neither the said dealer is giving any response to my call nor they are entertaining the customer at their counter.

Phones of agency are either hung or no body is responding. Sometimes they pick the phone then immediately they hang the phone for unknown reasons.

I have visited the agency several times but they always assured with surety that I can collect tomorrow but their tomorrow never comes. I was arrogantly told that it will come tomorrow but the gas never turned up. When I went there myself,
Already 12 have passed but I never get any proper satisfactory response from them.

I would like to ask the said dealer through you:

1) Why they are always late in delivery?

2) What benefit they get by not entertaining the customers’?

3) Is there any time barred by the company to book the cylinder after getting the refilled cylinder?

Please intervene in the matter and solve the issue.

I would be grateful if you given special attention on my problem.

It will be good for all customers if IOC can salvage something and not let its distributors do whatever they like.

You may call me at [protected] if you have any questions or concerns. Your continued patronage is important to us.

Expecting your immediate positive reply.

Thanking you,

Yours faithfully,

MD. MAQSOOD KHAN.
Masterpara. Islampur.
ASANSOL-713301
(West Bengal)
Mobile No. [protected]
14/07/2009