[Resolved]  Indane Gas — Abnormal delay in LPG supplies!

Dear Sir

My wife is a consumer having C.No-19785 of 'Nabarun Gas Service' ,453, Burnpur Rd., Asansol, Burdwan-713304, Ph[protected]/1840, WestBengal. It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practise ,we booked for new refill on 29/9/2007 but after elapsing 9 days further, i enquired on 07/10/07 for my new refill over telephone. They said that another 12-15 days will require to deliver the said cylinder. That is lead time will stood as -21 days + 9+12 = 42 days. It is very unfortunate to note that that a fresh cylinder will come after 42 days. I do not know how a family can manage its cookings by a cylinder for 42 days. I want to brought this to the notice of appropriate indane authorities for looking into the matter.

Sir,

one of the dealer of indane gas at phalodi, dist. jodhpur Rajasthan m/s Phalodi gas agency is the burst
agency in our dist. area. the phone of the conpany be continously during the normal business hours and nobody give responce on phone .
if indian oil is concerned over customer satisfaction they better do some thing about issues least i request then to educte their staff on how they need address the customer problems.
my customer id 3680 in the name of shivkumar vyas phalodi .
thanks.

I am an Indane customer from Banglore .The
disributor in my area is KK indane sub branch located at Iblur on
sarjapur road,I have been moved to this loaction one year back and
till now now I have not received the refill cylinder on time.When ever
we request the cylinder the person says it will be delivered in an
hour time and finally I will have to go in person with my own
transportation to get the cylinder.many times I had to keep the food
half cokked because the gas would have got over.The distributor always
gives false promise and never deliver the cylinder on time.Please do
some thing which will help us to get the delivery ontime.Even there is
a shortage the distributor should not give false promise and should
give a scheduled delivery date so that we can plan acordingly.
This time I have booked the cylider on Monday 15 th october and from
that day onwards trhe distributor ,every day,promises the cylider will
be deliverd in an hour.and till today I have not received it
-----sree

D.V.gas services — late delivery of refilled domestic gas cylinders

Inspite of the company's policies of delivering the refilled domestic gas cylinders within 21 days from the date applied,the D.V.Gas services of jagdlapur(state:Chhattisgarh) is taking more than a months time to do so.Being a customer of this service provider we are facing a lot of problems,even the next 21 days are calculated from the expected date of delivery.

Dear Sir
I have taken domestic gas connection (consumer no 44012) through your dealer M/s S K Trading Company, Exhibition Road, Patna 800001. For supply of refill cylinder the dealer is taking 15 to 30 days from the date of booking. May I request you to let me know the reason of such delay. Can I expect delivery of booked cylinder within a day or two.
R P Acharya

sir
I have sent a complaint against D.V.Gas service,
Kumarapara,Jagdalpur,Chhattishgarh,dated on 14.12.07,ComplaintNo. 81d77 to you.But till now I hadn't get any reply from you.My consumer No.is DV/8794 and my Mob.No. is [protected].
So i request you to see the matter and rectify my problem.I will be greatful for this.
Thanking You .

I SAURABH GUPTA S/O SH. V.K.GUPTA resident of h.no-1, balakram street khatauli. A LPG customer of shyam gas service g.t. road khatauli, distt.- muzaffarnagar (u.p.) and my consumer no- is 05059. i have booked for refill on23rd oct. and found dly. on 29th nov. that is so late. now in khatauli very artificial shortage of LPG. made by distributor, b' coz if you wanna refill without booking you pay 500=00 rs. or more you found it and if you are consumer of LPG then you will wait for two or three month. so please please look this matter & solve the problem. thanks.

I SAURABH GUPTA S/O SH. V.K.GUPTA resident of h.no-1, balakram street khatauli. A LPG customer of shyam gas service g.t. road khatauli, distt.- muzaffarnagar (u.p.) and my consumer no- is 05059. i have booked for refill on23rd oct. and found dly. on 29th nov. that is so late. now in khatauli very artificial shortage of LPG. made by distributor, b' coz if you wanna refill without booking you pay 500=00 rs. or more you found it and if you are consumer of LPG then you will wait for two or three month. so please please look this matter & solve the problem. thanks.

lpg refill — Abnormal delay in LPG supplies

I am a LPG Indane customer with Aviskar Gas Service, Balurghat, Dakshin Dinajpur, W. B. and my consumer Number is AT9100. Since last two months I am no getting the refile propely. For example in the last month I have booked for a refile on 14.11.2007 and I have got it on 24.11.2007. In this month I have booked for a refile on 12.12.2007. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer, for which I am facing very much problem now. Every time I phoned the dealer they say " You will get" but when? Please take the proper action so that I get the refile in time.

my consumer no is 30701 with b.w.c.s.(ltd) ALAKA
bhubaneswar orissa.

every time i am booking a gas refil it take a lot of time.
They are not booking before 20days of prievous delivery and after booking they are delivering gas nearly after a week.
this men swe are gettig a cylinder after 30days.

Whether you think in a big famliy will a cylynder lasts more than a month? every time we are geiitig harrasment like this way. some time they are not deliverying more than 10days ,when we ask it is more surprised ot know that reply is as follows" your house was locked cylynder was returned you have to bbok again"
added to this behavoiour is also not customer friendly some time rude.
Whether this is your mannagement ?or purely blackmarketing?
Gas cylinders are avialable with vendors ,we have to pay 30 to 50 rupees more per cylinder.
last bbooking date 28.12.2007 cash memmo no-144829 time 9.38am . order no-15057. delivery date 07.01.2008 3.35 pm

THINK OF YOUR GOOD CUSTOMER SERVICES IN CAPITAL
AND ............................REST OF INDIA.

I am Rais Ahmed residing at D - 939, Kabir nagar, Delhi - 110094 and I am a user of Indane Gas through BABARPUR GAS SERVICE C - 3/4, Gali No. - 3, Babarpur Extn., Kabir Nagar, Delhi - 110094 since 2004 and my Gas account no. is BP - 18136
Dear sir through to your rules we can get one riffling after 22 days but your agency dealer is not fullfill your comittment they are giveing us one riffling after one month and at the time when we ask something about the rules they are giving us lots of abusing words
So I request you to please check of the issue and take a neccessary action for the agency


I will always be greatful to you.




Thanking you



Your's Truely
RAIS AHMED
[protected]

This is to state that your customer with M/s Kandhari Gas Service having cust. No. KG16768. I have Kandharis tel. no. as 65155303,27519710 as printed on their cash memo. When I need to book a refilling of cylinder I try a lot on telephone but usually get the no response from them, phones are not answered. So I have to go to their office for booking of the same . Today also I tried to contact them on telephones but i phone was not answered. Sir this is very hard to go every time personally to their office for booking in today's mechanical life. Please advise me what to do for permanent solution and get my booking registered for refilled cylinder at the earliest. Your prompt response/action shall be highly soliciated. Please cofirm the same. Thanking You
Your Sincerely
KISMAT PRASAD

I Joginder Singh Resident of H. No. 257/12, Hans Encleve, Gurgaon, Haryana. a LPG Indane customer with Raghu Gas Agency, Khandsa Road, Gurgaon (Haryana) and my consumer Number is RT2181. I have booked for a refile on[protected]. Even though I did not get my refile from Indane
(Indian Oil Corporation) dealer.

Even I am facing this problem each and every time. I am fed-up of the service of Indane Gas.

Please try to help me out, I am not able to understand what should I do for it.

hello indane,
my name is ravi mishra. i am from arjun park nangli dairy najafgarh new delhi 110043.
my distributer agency name is GEMINI INTERPRISE, Tuda mandi, NAJAFGARH.
sir i am very sad to say that your efforts are losses, now you spending a lot of money and work but there are no response from distriburers.
In my agency managing is very less. all gases are going for black
now they are booking gases after 30 days and it came to home after 10-11 days. if we says about that then they say that we have no cylenders. but in actually 40% gases are black cost price450 to 600.
sir my uncle want a new connection. they told us that we have to pay 2900 Rs. sir we don't want gas stove. then they told us that then we cant take connection witnout that.
sir plz solve our problem.
i hope very lightly.
Thankuy Sir

My indane gas customer number is 29967 and am registered with the supplier Kavitha gas agency at Ashok Nagar chennai.

I have been trying to get the telephone conbnection to reach them to indent for replacement. I am not able to getn the connection through for it is cntinuously engaed at any tie of the dayand atany number of times. It is highly taxing and irritating. Even if we getthe connectionthe reply is non committaland leves the customer wondering whether te indent has been registered for no indent number is given. hy not they are advised to open an email account?

I am a LPG Indane customer with Sri Rama Gas Agency, Ramamurthy Nagar, Bangalore and my consumer Number is 31262. I have booked for a refile around 35 days before and given with waiting list No.144. Till date I have not received the cylinder.

During 3 telephonic reminders, it was told that cylinder has been dispatched on 14/01/2008. When I started asking about the details of delivery, they have ignored to give any detail and said that if the cylinder is not received it will be done immediately.

Now, my second cylinder is also almost in finishing condition and I am totally upset with the poor performance of the dealer. I request you to take necessary steps immediately.

I AM A L.P.G INDANE CUSTOMER WITH SADHANA GAS AGENCY FATEHPUR SIKRI DIST.AGRA MY CONSUMER NO. 1318 I, I HAVE BOOKED FOR A REFILE ON DATE[protected] UNDER ORDER NO.-17600 EVEN THOUGH IT IS NEARING EIGHTEEN DAYS. IDID NOT GET MY REFILE FROM INDANE(INDIAN OIL CORPORATION) DEALER.


MUNNI DEVI(KASERE)

MAIN MARKET FATEHPUR SIKRI (AGRA)

I am a LPG Indane customer with Kasna Gas Agency, Greater Noida . I have booked for a refile on 23.01.2008, My refile is not deliverd till today(2weeks). How long it takes to deliver the refil?
Please reply soon.

Radhashyam Sahoo
I-354, Alpha-II
Greater Noida
Goutam Budh Nagar
201308

I AM YOUR CUSTOMER . MY ADDRESS & CONSUMER NO. DETAILS ARE GIVEN BELOW.

NAME : Amarnath Ghatak
K.N.Ghatak Road, Noapara
Shyamnagar, 24Pgs (N) , West Bengal, India.

Consumer No. : L 1950

I booked One Cylinder (Domestic Use Purpose) dt 18/01/08, deleved 28/01/08.

Today i want to book another cylinder, but distributor says after 21days you are able to book your second cylinder.

I want to know from you is it the system of Indian Oil ?

Or

The system make from distributor ?

I hope you will take care the matter and help me for booking systemetically.

If possible kindly give me the Telephone No. of Kolkata office of Indian gas service and contact Officer Name.

Thanks
Amarnath Ghatak
[protected] (M)
[protected] (M)

DISTRIBUTOR ADDRESS & TELEPHONE NO.

SHYAMNAGAR INDANE SERVICE
GHOSHPARA ROAD, SHYAMNAGAR, DIST-24 PGS(N)
PIN - 743127 , WEST BENGAL

TEL :[protected] /[protected]

Indane Gas — No Timely Delivery and Avoid Phone Calls

Dear Sir/Madam,

I am the Customer of Indane Gas Service at Ahmedabad, Gujarat. I would like to draw your attention regarding the poor service of Indane Gas Agency at Naranpura. The Gas Booking Number always found off-hook or engage , even their are 3 booking number for booking gas cylinder. I had booked the cylinder on[protected] and the executive at the desk said that it will be delivered with in couple of days but till date the same in not delivered . Even the Executive deployed thier not giving proper response . Yesterday my gas Cylinder was emptied and we faced problem of Cooking in evening.... Also today moring I had to go office without Lunch and Bathing( due to winter we kept water on gas for bathing) which is shameful situation for me. I live in HUF so the consumtion of gas is more then normal.

Even I came to know that the Gas Cylinder is given on black market with High Prices to the hotel owner and other customers. If the same Persist then I will approch to the local newspaper and Media regarding same and If necessary I will not hesitant to do the sting operation on Black Marketing of Gas Cylinder and reveal their strategy in Medida and Newspaper.

Hope from the next time I and other Customer of Indane Gas do not face such problem and Inconveince caused by such problem.

Below is the Agency details and Customer Detials.

The Agency named
"Arjun Gas Agency"
4/157, Nidhi Appratment,
Opp Pragtinagar Bus-stop,
Shastrinagar, NaranPura,
Ahmedabad-380014.
Ph:[protected]/27491646/27462442.
G.S.T TIN No. [protected] dt. 16-09-05
RSL No. 62

My Consumer Vide Number is AR94936.
Dahiben K Nayak
1916/1, Modi Vas,
Nr Patel Vas , Juna wadaj Bus-stop ,
Ashram Road Ahmedabad-380013.
Mob(: [protected])

Hope for the Positive Response for the same.

Sincerely

Naimesh Nayak.