Indian Oil Corporation [IOC] Complaints & Reviews

we have already given document to your surat office for transfer of gas connection, i am the son of noshir homi gai having the connection and my father expired so i made all formalities but after giving all document to the dealer baroda gujarat. yaju inden gas dealer has stopped gas connection & not making transfer for the same . so pl. give instruction to your surat head marketting mr pillai to make it immediate . to stop the essential need is an offence according to indian law . pl. do all needful step to make it continue.ensure for delivery of bottle as possible fast.

soham noshir gai

consumer no. 10543 yaju inden. vadodara. gujarat.

Hi, I have been trying the numbers given by Auto Yard (Auto Gas Filling Station) at Mathura Road, Near Apollo hospital, New Delhi. But both the numbers[protected] and[protected] are not answering even after continuous more than 20 trials within half an hour on both the numbers. I dont know why these petrol pumps are given the numbers, if they cannot pick up and simply tell the customer whether they have enough auto gas or not, to avoid unnecessary movement of almost 30 kms to get the auto gas filled in the car. Many a times, it was found that gas is not in stock and thats why we think of calling them first and then move depending upon the availability.

I dont know, how this complaint is going to be taken up but thought of bringing it to your kind notice, incase if any action can be taken to avoid such harrassing moments for the customer dailing for 30 minutes to no answers...thanks

M/S MAYUR GAS SERVICE, JAIPUR HOUSE, AGRA AN LPG GAS CYLINDER DISTRIBUTER OF IOC KEEPS ALL THE TELEPHONE LINES HELDUP OR DEAD AND EVERY TIME THE CONSUMER IS COMPALLED TO VISIT THE OFFICE FOR BOOKING OF THE LPG CYLINDERS. IT IS BEING DONE FOR LONG TIME AND THIS FACT CAN BE VERIFIED FROM ANY OF THE COUSTMER. THIS IS IN ACT OF HARASMENT AND IS BEING DELIBERATELY DONE. THE DISTRIBUTION OF THE GAS CYLINDERS IIS NOT DONE IN ORDER OF BOOKING AS BOOKING IS NOT DONE ELECTRONICALLY. PPLEASE GET IT RECTIFIED AND TAKE STRONG ACTION AGAINST THE DISTRIBUTION AGENCY.
ALKA SHARMA RAWAT
22, MANAS NAGAR, SHAHGANJ, AGRA 282010
PHONE [protected]
LPG CONNECTION NO. M 7051

I got a Service Connection from M/s.People's Gas Agency for Indane Gas Service located at Indira Nagar, Faizabad Road, Lucknow City, Lucknow District o[censored]ttar Pradesh. Since very begining of my connection with this agency (approx. 4 years), I observed that the agency is not only attending the phone calls but behaves illogically as and when he has been visited.

The staff of agency are keeping phone engaged and that is intensnally. They have been many time warned after visiting them and shown them that their phones are engaged. After this they try to threaten and behave very badly.

To our amaze for the past four years, we are unable to get the telephone line for booking a cylinder on the following two Telephone Lines which they indicate as contact numbers.

[protected]
[protected]

I am serving in a private organisation and by laws I cannot leave my office in working hours so my family members are trying to book the gas on telephone but they are not able to do so as every time phone is found busy. I don't mind for visiting the office of Gas Agency personally but at what cost? (1) One has to waste the precious time (2) fuel - petrol for the journey (money is not a question here); (3) their office hours are on par with Govt. Offices and also they observe holidays - hence I have to waste my office time which is beyond ethics of any of the TATA organistion; (4) one has to spent at least one hour for journey and in the que.

Kindly do the needful to check what is going wrong with the said gas agency.

With personal regards,
Vimal Kr. Srivastava
Service Connection No.27721
Contact No. [protected].

Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 9th june 2009 and delivery was on 19th June 2009. Till date now its 14th July 2009 my gas booking has not being done . and When will my delivery date come.

Ansal durg entp
Indane Gas agency
Vaishali nagr
Jaipur
Customer 57708
RA malvia

Indane Gas — telephome continuously engaged

Sir

I,BN Murthy holding a customer no:21061 at M/s SVK Agensies ,Sainikpuri Hyderabad.

Their telephone number :[protected] always comes engaged and very diffucult to contact them.

indane,shree chella agencies — denying refilling

i have indane gas connection since2004, as iam not having ration card your disrtributor deny to refill my gas what is the remede for this problem if i am not able to show my ration card ho can i refill my gas and how can i cook, when i contact your distributor office (shree chella agencies )they told me to buy from grey market or change ur connection tocommercial .is this remede
if i want to apply for ration card it will take more time to get the meantime how can i cook without refilling, pls take may complaint and if possible reply

We are also facing the same problem.

there is no proper check to verify the booking and the delivery.. supply of domestic cyliliner to the commercial units is very common here will the authorities take effectjve steps i booked on 7-2-2011, tilldate no supply but catering people immediately get domestic cylinder even without booking will any flying squad there in to check this illegality my consumer no. 19466 -vivekanandhan, sudharsan nagar chennai 600126

but for this the agency staff are very rude. they do not give proper reply and even before we ask for any clarification they disconnect the phone line in a second without bothering to answer our querry.

recently i had a bad experience. my regulator has become faulty. i sent my aged brother for replacement. they simply said Mechanic will come... when he asked at what time No answer but a rude looking. then when i myself rang to asked them she rudely replied that the consumer has to come in person for signing the register. It looks somewhat ugly. I have forwarded thro my brother my original consumer certificate along with the ration card as proof - even then they insist for personal visit of the consumer - how is it possible if the consumer is out of station on duty or for some exigency??? there shall be some justification or other to redress the grievances instantly - as it is Gas / regulator matter - one cannot be asked wait for days together when there is no alternative for cooking in the absence of regulator... who will bell the cats??? its a very big problem we face here...

I have had many bad experiences with chella. They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. Whenever we call them you will never get a response, response from the delivery man also very poor. Need to take very strict action against these people atleast regulate the rules. Even I have seen the home cylinders has been delivered for commerical purposes. There are many issues against chella agency whenever I ask the customers they never gave me a good feedback. Compared to other agancies chella gas agency is not behaving good.

I too faced some problems with that lady sitting over there doing nothing.
We want to surrender cylinder due to relocation, girls are ready to do their job but this middle aged lady made not to make it eventhough they had time on that day.

Napa Suresh

Sir I am ram kumar . Our area is behind loiee hotel . Our area cylinder delivery man was threating us for 40 rs tips money for delivering cylinder . We are ready to pay for cylinder . Why should I have to give extra money for him. My parents are aged people . I am working . Now only I know this issue . He gettting sign for 403 rs for cylinder . But he threating for extra 40 rupees . If anyone reject to pay means he challenging like I will see how your getting cylinder . This is not fair for your company. Consider the issue and take action on him . Tips money is we are giving in our own willing . But this is kind of robbery threating and. Getting money.pls take action .

sri chella gas agency very worst agency. Please take action against this agency . They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. .I went there over 10 times for a new coonection and really frustrated.I did not get the connection. I think they want extra money for new connection.pls take action please .

My father in law booked new gas connection on 6.12.08 but to date we have not received any reply from Naga Agency who is a dealer of Indane gas in Chengalpattu whenever we enquired about this they keep telling me letter would come.Kindly do needful to get the connection at the earliest.Also we live in rented house they asked family card proof but read some reports in news paper telling that it was not required.

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 11340 with YADU INDANE GAS AGENCY, SAHIBABAD INDUSTRIAL AREA, GHAZIABAD.I have booked my cylinder on 14/04/09 by going to their office as they didn't pick up phones & got the confirmation no.1081.

On[protected] i visited to the agency as they didn't pick up phones toenquire about the status of the
delivery. The booking clerk told me that the gas is booked on[protected] & the computer does not tell lies.

Last time they did the same thing( two months back). They booked in my name & got the false receipt
& when i complained cylinder given but without slip( my name).

This time also they did the same thing as they deliberately booked for their convenience on[protected].

kindly look into the matter as i am not only the consumer who is suffering from this almost every consumer of raghu gas agency is facing the same situation. Looking forward for your response.

regards,
BHAGABAN CHOUDHURY

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 2285 with MADHVI GAS AGENCY Agency Hyderabad Phone nos.[protected], i have booked my cylinder on 18/05/09 but i have not received my cylinder till date despite of repeated request made by myself personally, I have also booked through the new facility introduced at 1260 twice, thrice but till date I have not rec'd refill.
Kindly look into the matter and reply.

non delivery of single cyclider consumer within 10 days

harrasment from indane gas agency Nuhome at 20 raja manindra road kol 700037 against con. no.20134

aas

Hi!
I am a Indane Gas consumer having no.BI 23063.Though I booked for refilling after 25days of the last delivery of the cyllinder, but sorry to say that after 15days of booking, the distributor has not supplied till 07.02.2010.This is not the first time, regularly it happens. And when I try to remind them they just say "we will send". Interestingly when I ring them between 09:30am to 01:00pm the engage tone comes, but exactly at 01:02 pm when I ring their ring tone comes, that means they don't want to pick up the phone, bcoz the office time is over.So they are so sincere about their timmings, but not in service. Isn't it ? Hope they could get it and give the proper service to their consumers. If they have out of stock, then how the cyllinders sold in black?

There is of lot of complaints against ajay gas distributor. Is there any feedback site available in Indane to register complaints.

Sir,

My consumer number is 76361. I am registered with B.P. Agencies, Housing Board Building, Pandit Colony, Kowdiar, Trivandrum 695 003. My booking reference No. is 6586 dated 21st February 2009 for distribution of cooking gas. Whenever I book the gas cylinder, the agency staff tells me that it would take 3 weeks to deliver the gas cylinder. As you can see, it is more than a month since I made the booking for the gas cylider. When I enquired with the BP Agencies last week, they promised me that they would deliver the gas cylinder to us within two days. But so far the cylinder has not been delivered to us. Could you let me know the normal delivery time required for the agencies to deliver the new gas cylinder after we make the booking over the phone. When I enquired with BP Agencies this morning, they informed me that they would deliver the gas cylinder within two days. Could you please take the appropriate action in this matter so that we could get the gas cylinder soon.

Your quick action in this matter would be appreciated.

Regards
Michael

I Suresh Sharma Customer No. 7864/ Balaji Gas Agency, Faridabad.

My complaint is with Haker/Mr. Madan who has taken Slip yesterday and also taken cylinder from the above agency yesterday but not delivered me today itself. He always make excuses like nobody was at his our home.

Also once he delivers the gas cylinder that always less by 2.kgs gas or so. When we object about his practice he assured us I will take it and give u a fresh cylinder & next time he supplied full cylinder every time. Please take an immediate action against this type of Hakers so public will not suffer

.

Dear sir,

This is malay sharma from Chhatarput, I have booked at 24-aug-2013, but till now i am not able to receive my cylinder. Please take immediately action.


Thanks & best regards

Malay sharma
[protected]

Dear Sir

I have booked my indane gas refill on 26.12.14. But we have no received my Booking No. Till date. I received only reference no. [protected] against booking. I need refill urgently. So I request you to solve my case ASAP.

Thanks & Regards

Aar Dee Gas Service, Bangla Bazaar,Jail Road, Lucknow — Non Delivery of LPG Cylinder

1. Consumer No: RD 17560.
2. Gas booked on 11 Aug 08, vide Booking No: 2773.
3. LPG Cylinder not delivered till date, despite repeated reminders.
4. Request ask Agency to expedite delivery.
Thanks

lindane — reg supply of gas

SIR,
I had booked a cyllinder with M/S AAR DEE GAS SERVICE BANGLA BAZAR ,JAIL ROAD ,LUCKNOW UTTAR PRADESH ON 5/9/2010 . My consumer number is 23831. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff told me that to be delivered within two day but sitll I am waiting for same .
Read comments

I am an Indane customer& my consumer no.is ii224.I had booked a refill on 23/10/12 vide booking no.372609 & cashmemo no.7414 but till date it has not been delivered. My distributor is Pal enterprise of Bauria/Howrah. On 7.12.12, a complaint was lodged with the complaint cell of indane vide ph no.[protected] (a tip:do not use the ph no u hv submitted for booking your gas or the call will not be received) & received the assurance vide docket no.742775 that the cylinder would be delivered within 48 working hrs.
Here is the part that makes facts stranger than fiction.I have received an sms to say that my refill has been delivered (vide the above mentioned details) on 08.12.12
I rest my case in despair.with some words of wisdom, "If you cant beat them, join them".

Arthur Grosser,
Chackasi. Howrah-711307.
dtd.12.12.12
PS. supposed to be a lucky date.

INDANE LPG Cylinder — Late Home Delivery

Amit Garg frm Narwana, Haryana here. i booked a refil of Indane gas From their Distributor Bhagwati Gas Service on 5/08/2008. but they are not giving me home delievery for that. When Today as on 16/08/2008 i complain to the owner, they answered that v r not in a situation to giv u home delievery even till next four days, where i need refil urgent, coz of festive season.

Indane Gas, LPG Cylinder — Late Delivery of LPG Cylinder

Late delivery of LPG filled Cylinder
Dear Sir,

we wish to inform you that we are resident of House no, Behind Avirat gas godown kothi bazaar Hoshangabad and user of Indian gas . In our Area Ranjna Gas services is authorized for indian Gas (LPG -domestic uses) Distribution.

our consumer no.00115
booking date is 24.07.2010.
Expected delivery was 02.08.2010

but regret to inform that till today (12.08.2010) we have not received and this kind of problem we are facing every month and they want extra money for before delivering so we request you to kindly look into the matter and do the needful if possible.

Best Regards

Omprakash Yadav
mob:- [protected]

Yes I am at one & agreed with this complaint. This is happening in my/our cases also. I am also a consumer of Indane LPG & my consumer no. is 1842. My distributor is 'Balangir Employees Multipurpose Co-operative society Ltd. Badmal-767770" Orissa. Since last 3 years though I am paying full charges of Refill Cylinder with extra charges for home delivery, the delivery boy/ distributor is not delivering the Refill cylinder to my Quarter/Home though it is hardly 1/2 KM from the Go-down. He is demanding extra more money for delivery within 15 days, otherwise you have to wait more than 1 to 3 months time. So we are help less rather to take the Refill gas in our own arrangement from Gas-godown. I have complained several times in verbal & written. But no body listening. They have no-complaint register & not allowing to deduct the Home delivery charges during booking since they are not delivering within 15 days. Also they are delivering heavy leakages Refill LPG, expired very very old Cylinder & less weight LPG refill compulsorily blaming the dealer to do so. They are neither weighing nor testing the leakages during delivery of LPG Refill.

I HAVE TWO CYLINDERS OF INDANE LPG. REGULAR REFILL CYLINDER IS NOT PROVINDING BY THE DISTRIBUTER. WE DEPEND SOLELY ON LPG. INSPITE OF REPEATED REQUEST OVER PHONE, REFILL CYLINDER IS NOT PROVIDED TILL DATE, STATING THAT LOAD IS NOT REACHED. EVEN THOUGH WE ARE COMING UNDER OPERATING AREA (ie ONE KILOMETRE FROME MY HOUSE) INSISTING TO GO TO THEIR OFFICE FOR TAKING DELIVERY WHICH IS INCOVENIENT FOR ME.DETAILS OF THE BOOKING FOR THE LATEST REFI LL IS
BOOKING DATE: 28.02.2009.
BOOKING NUMBER -4311

DETAILS OF THE DISWTRIBUTOR: APARNA INDANE SERVICES
MUTTIKULANGARA POST
PUDUPPARIYARAM PALAKKAD 678 594,
PHONE NO.[protected]

Ref-Consumer No:35483,
i have booked cylinder on 02-Oct-09 and they said that they i'll deliver it with in 5days, but today is 20-Oct-09, till i have not received the cylinder,
And one more problem the service man Mr.Krishnan is not a acceptable person,
He is asking coupon 5days before from the delivery, In our village most of the people were uneducated
so they also gave, the service man is selling it in Black for Rs.600
This is for you kind perusal.
Thank you,
suchitra.V

Ref-Consumer No:35483,
i have booked cylinder on 02-Oct-09 and they said that they i'll deliver it with in 5days, but today is 20-Oct-09, till i have not received the cylinder,
And one more problem the service man Mr.Krishnan is not a acceptable person,
He is asking coupon 5days before from the delivery, In our village most of the people were uneducated
so they also gave, the service man is selling it in Black for Rs.600
This is for you kind perusal.
Thank you,
suchitra.V (ph-[protected])
(N0:6, maridosar street, vaikkadu, chennai-600103)

Agency details:
Sugam gas agency,
Manali newtown,
Chennai-600103

Sir,
Two years back I shifted from Chennai to Ambur (vellore dist). Since then I am having a big trouble getting Gas from Indane agency. Every time I have to go and fight for the cylinder. Met the owner of the agency two or three times but nothing changed. He asked me not to book through the phone, instead he wanted me to come to the agency with the customer card and book the gas. Even after booking through with the customer card no cylinder was provided. It takes a month for the delivery and the agency wanted the empty cylinder in advance, I got no idea why they wanted my empty cylinder in advance.
name is Sri Suriya Indane
agency code 161044.
Ambur, Vellore Dist, Tamil Nadu

My customer number 2705
Kindly do the need ful

Thanks

I HAVE TWO CYLINDERS OF INDANE LPG. REGULAR REFILL CYLINDER IS NOT PROVINDING BY THE DISTRIBUTER. WE DEPEND SOLELY ON LPG. INSPITE OF REPEATED REQUEST OVER PHONE, REFILL CYLINDER IS NOT PROVIDED TILL DATE, STATING THAT LOAD IS NOT REACHED. EVEN THOUGH WE ARE COMING UNDER OPERATING AREA (ie FOUR KILOMETRE FROME MY HOUSE) INSISTING TO GO TO THEIR OFFICE FOR TAKING DELIVERY WHICH IS INCOVENIENT FOR ME.DETAILS OF THE BOOKING FOR THE LATEST REFI LL IS
BOOKING DATE: 19.06.2010.
CUSTOMER NUMBER -AG4574

DETAILS OF THE DISWTRIBUTOR: ARJUN GAS DISTRIBUTER, KOZHENCHERRY.P.O, PATHANAMTHITTA DIST, KERALA.
PHONE NO.[protected]

Hi,

I've booked my cylinder on 1 june 2011 and they said that they'll deliver it within 15 days. Now, 40 days have past and still I haven't received any cylinder. My consumer details are given below:

Consumer Number: 12202

Consumer Details:
Morinda gas service
Morinda, Distt-Ropar, Punjab

hi same here with our case i have booked cylinder on 11july, 11, booking no. is 1904, and also i have registered a complaint on 18th july, and complaint no. is ::: 147985 after that cylinder not delivered as they told me after 2 days you received your cylinder again cylinder not received and i have issued 1 more complaint through phone on their toll free no. 22307197 again they give me compalnt no . 404177 but cylinder not delivered yet .



consumer no ::; 42614
Amar gas service, shahdara, delhi

Kamal Bhatia