Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir,

My consumer number 41449 has booked on sunday for gas cylinder when I have visisted to gas agency He says your booking is cancel .

My question to you why my booking is cancel and not delivered to my house. It should be atleast week for waiting consumer.

Tell any remedy why my gas cylinder not delivered to my house. lock is not answer.

Kindly replly or soon my gas cylinder should be deliver to my house without any deley.

Respected sir,

I have gas connection of Indane gas. Parth Gas Agency, G.I.D.C. Gandhinagar supplying gas to me. This gas connection is on my father name. Few moths before my father was died. So, I want to change this Gas connection to my name. I am ready to give what are the documents required. Please give me details and procedure to chage this connetion to my name. But Gas agency and workers not giving prompt information to me. Please sir, give me details as early possible.

With Regards,

K.P.Dabhi

I booked refill gas cylender on 23 feb 2015 [ consumer no. 07755 of Hargobing gas agency, Moga.punjab] I telephoned and asked about the non delivary of cylenders, they replied I have no gas.Today 18.3.2015 they not pick the phone.what is the solution i dont know.

gas ajnsi

respected sir,

i am madan lal consumer number RG08145 RO A-1/67, sector-7, rohini, delhi-110085.sir, now i am facing lot of problem from your distibutor ROHINI ENTERPRISES .firstly i got leaked cylinder, when i complained for that they changed that after one day.any mishappening could happen that day after that i received a cylinder full of water .now they are refusing that cylinder is not belongs to themn and even they are not talking properly.enterprises is doing lot of fraud with customer.sir, i am a midlle class person, i can't afford that losses. sir, please take some action towards this problem.

your thankfully
madan lal

hamere yeha vasant kunj mai qutab gas service hai iski service itni gandi hai naha patha nahi kase chal rahi hai na to kabhi bhi iska phone miltha hai or agar mil bhi jata hai to paper pe likhe kar na to computer me bhi antry bhi nahi kartha hai na to phone uthya na hi entry karwai is liye hame time nikale kar itni dur se ayoo or cylinder ko itnui door jooo phir le kar ayoo inke yeh phone utha kar droore me dal diya jatha hai ya phir jo batha hotha haio phone le kar asse hi bathe jatha hai or nahi new connection detha hai mai new connection mangaine gaye to mere se bola ki tumare pass yeh ka connection hai maine kaha mere father ke name hai uhe bola nahi milaga mene kaha kuo bola one ghar mai one connection maine kaha ki maa or bete ki ladi hogi to beta ne aapna chula alag kar liya to maine kaha ki tu aapna chulha dega kya bola maine kyo dunga maine kaha phir bhi connectin nahi diya mera contact no [protected] MERI GAS NO HAI QG 4924
DISTRIBUTOR NAME HAI
QUTAB GAS SERVICE
SHOP NO 3 CSC NEAR DDA DAIRY FARM, MASUDPUR VASANT KUNJ N.D. 110070 PH : 26894324, 26890020, TIN NO : [protected]

Hi.

This is to inform you that I have applied a Gas connection on 20/Dec/08 at your agency name of Raj Flame and its address is Shop no: 11 Shanti Market Rama park Uttam nagar and I applied this connection on the name of Prabhjot Singh Residence address is C-9 Mohan Garden Uttam nagar New Delhi: 110059 and for your information I am giving you some details from application form as mention. Running SI no:541 Form no:[protected] applied Date : 20/Dec/08 and at the time of application they said that you come to use after 1 week to get your gas cylinder and when i visit after 1 week they said that you have to come again on 7 Jan 09 and when I visit on 7 Jan 09 they again refuse me to provide gas connection and I new excuse and on 7 Jan then said that please come on 10 Jan and assure me that on 10 Jan we will definitely provide your gas connection and that will be dead line and after all these excuse given by Raj Flame agency to me I was tired to visit again at the age of 58 year but after last excuse given to me on 7 Jan 09 and according to that I have again visit with full faith on 10 Jan and on 10 Jan they again denied me for the connection and again said that please come again as with new excuse. Kindly revert me on [protected]@yahoo.co.in and catch me on [protected] and [protected] I will really feel happy if I get me connection as soon as possible and I also want to get this case on consumer forum so I can get compensation for the physically harassment from Indian oil gas for the negligence done by there Agency which is Raj Flame and I thing which I also want to share with you that on every visit for Gas connection at Raj Flame Mr. Avinash which is incharge of Raj Flame and Mr. Negi don’t know the designation they was also aware with the delay and negligence done for this connection and I have done so many call on [protected] to Mr. Negi also on your Customer care no:[protected] and Mr. Praveen was there and I have called more then 10 times out of 8 call was disconnected by Mr. Praveen at least if they are unable to help us out then they don’t have to disconnect the call.

So please look this matter with the appropriate action against them and kindly revert me on [protected]@[protected]@yahoo.co.in or singh.[protected]@aegisbpo.net and on Mob no:+[protected] and [protected]

Thanks and Regards
Balvinder Singh S/O Sh Prabhjot Singh

I AM CUSTOMER FOR PUSHKAR INDAIN GAS, GRAHAK NO. 21665 NAME TARULATTABEN MANUBHAI SONI
I AM ILLENESS LAST EIGHT MONTHS I AM ALREADY BAD . I AM BURN FOR LAST FOURTH MONTHS, AT THAT
TIME I AM NOT BOOKING FOR GAS CYLINDER, SO PL I REQUESTED TO UNBLOCKED CONNECTION REJOINE
CYCLINDER, PUSHAKAR INDIAN, TEL NO[protected] . SO PL BOOKING MY CYCLINDER AT URGENTLY
I AM ALONE IN MY HOME. MY ALL SON IS ANOTHER HOME . I REQUESTED STARTED MY CYCLINDER URGENT.
PL MY GRAHAK NO 21665. PUSHKAR INDIAN GIVEN RS, 540/00 EXTRY I AM NOT GIVEN THIS TIME, BECAUSE
I AM UNFITNESS, WHY .I AM GIVEN EXTRA MONEY, I AM ALONE WITH MY SON, , PL I AM REQUESTEDTO
PL SENDING UBLOCKED CLYENDER, CLEAR THIS MATTER URGENTLY, MY MOBILE NO[protected] ANY
PROBLEM CALL URENTLY ANY TIME . PL MEETING FOR YOUR PUSHAK INDAIN -RAIKHAD OFFICE, HE SHOULE
ASK ME . PL GIVEN A WRITING A LETTER FOR COMPANY OFFICE

parul gas — delay in delivery after booking

sir,
i'm resident of Kamal vihar oppt Sai Nath mandir, sant Nagar, Burari delhi 84.
I used to book in 20 days at Parul gas Agency, but they never deliver the cylinder on time.
so i request you, please give personal attention on this.
Panchana Saw
[protected]

indian oil corporation gas — Delay in Delivery from Parul Gas Service, Delhi

I am a customer of indane with customer no 31378 and have been registed with Parul Gas Service Jharoda, Burari, Delhi-110084 . I booked my gas cylinder on 26th April 2010 with 1260 and my booking no is 151, till 6th May, 2010 no delivery has been made by the agency. I request concern authority look in-to this matter.

parul gas — no gas booking w.e.f. 30.11.2010

my consumer no. is 33489

i have booked my gas cylender on 30.11.2010

but till date no responce from partul gas burari

please booke my gas

thanking you

Indane - LPG — Excess Charging

I booked an order to M/s Rai Gas Agency, Shahpura, Bhopal for a LPG cylinder. The order was processed on 2/6/08. The INDANE dealer didnt supply the cylinder till the rates were hiked by Govt on 5/6/08.

As soon as the rates became effective the dealer sent the cylinder on 6/06/08 afternoon. the problem here is although the bill was printed on 2/06/08 with the price of Rs 328.75, someone simply striked out the old price with pen and wrote Rs 385.05.

Customers like us are being forced to pay excess amount to the dealers as the delivery person said that he wont be able to deliver if we gave the old amount.

ANYONE LISTENING ...THERE AT SALES DEPTT IN IOCL ??????????

Dear Anil,

i totally agree with you. what you have written is just an example. there is a problem in each and every step and no one is there to solve it. i feel Shahbuddin was the right man to solve such issues. he has solved lot of issues like this.

regards,

tawkir
hathaura

Sir,

Joined Delhi on transfer from Jhansi and while coming from Jhansi I have transferred my LPG connection. But when I approached the nearest HP agent and IOC agent M/s Vikram Enterprises ( situated behind Delhi Hat) during Mar 2008 they shown a circular indicating that Connection will not be given to those who are having CNG. Since I was occupant of M-261 at Sarojini Nagar and CNG connection was already exist I was denied LPG connection against the Transfer Voucher I brought from Jhansi while transfer. At the time of denial I had been clarified that this connection will be transferred while posting out from Delhi to the concerned place. Now I stands posted to Arakkonam Tamil Nadu and when approached both the above dealers they are surprisingly now telling that you did not approach and if approached LPG connection would have been denied. Since there was no proof of denial I had requested both the dealers to given the thing what they are giving explanation now to give in writing they denied. I hope again they will say they have not denied. Since I stands posted to Arakkonam Tamil Nadu please advise what should I do to get my above LPG connection transferred from Delhi to Tamil Nadu. I also tried to contact the area officer Shri Sudhakar in cell No.[protected] as given by M/s Vikram Enterprises, but he did not respond to my call. Please help me to get the LPG connection transferred from Delhi to Arakkonam Tamil Nadu.

I am working with school, my home town is lamba bandar-rural area (dist-jamnagar)gujarat, There is no LPG connection in my name. Now I need a new LPG conncetion for my family urgently. When I contacted an INDANE distributor in my area at Salaya ( Dist-jamnagar) Gujarat The name and address of the distributor is ''MATRUKRUPA INDIAN GAS AGENCY'' CUSTOM ROAD - JAM SALAYA ( DIST-JAMNAGAR)GUJARAT, He had forcely told me that i must have to purchase GAS burnors from him & i am suppose to get new connection after 6 months. I was surprised on listening this because lambabandar coming under the rural area & as per ioc rules & regulations rural people does not has to wait for a such a long period. pls do the needful for the matter & oblige me.

ATUL K KIRATSATA
NEAR - GOVERNMENT HOSPITAL
LAMBA BANDAR-361315
DIST - JAMNAGAR
GUJARAT

we have already given document to your surat office for transfer of gas connection, i am the son of noshir homi gai having the connection and my father expired so i made all formalities but after giving all document to the dealer baroda gujarat. yaju inden gas dealer has stopped gas connection & not making transfer for the same . so pl. give instruction to your surat head marketting mr pillai to make it immediate . to stop the essential need is an offence according to indian law . pl. do all needful step to make it continue.ensure for delivery of bottle as possible fast.

soham noshir gai

consumer no. 10543 yaju inden. vadodara. gujarat.

Hi, I have been trying the numbers given by Auto Yard (Auto Gas Filling Station) at Mathura Road, Near Apollo hospital, New Delhi. But both the numbers[protected] and[protected] are not answering even after continuous more than 20 trials within half an hour on both the numbers. I dont know why these petrol pumps are given the numbers, if they cannot pick up and simply tell the customer whether they have enough auto gas or not, to avoid unnecessary movement of almost 30 kms to get the auto gas filled in the car. Many a times, it was found that gas is not in stock and thats why we think of calling them first and then move depending upon the availability.

I dont know, how this complaint is going to be taken up but thought of bringing it to your kind notice, incase if any action can be taken to avoid such harrassing moments for the customer dailing for 30 minutes to no answers...thanks

M/S MAYUR GAS SERVICE, JAIPUR HOUSE, AGRA AN LPG GAS CYLINDER DISTRIBUTER OF IOC KEEPS ALL THE TELEPHONE LINES HELDUP OR DEAD AND EVERY TIME THE CONSUMER IS COMPALLED TO VISIT THE OFFICE FOR BOOKING OF THE LPG CYLINDERS. IT IS BEING DONE FOR LONG TIME AND THIS FACT CAN BE VERIFIED FROM ANY OF THE COUSTMER. THIS IS IN ACT OF HARASMENT AND IS BEING DELIBERATELY DONE. THE DISTRIBUTION OF THE GAS CYLINDERS IIS NOT DONE IN ORDER OF BOOKING AS BOOKING IS NOT DONE ELECTRONICALLY. PPLEASE GET IT RECTIFIED AND TAKE STRONG ACTION AGAINST THE DISTRIBUTION AGENCY.
ALKA SHARMA RAWAT
22, MANAS NAGAR, SHAHGANJ, AGRA 282010
PHONE [protected]
LPG CONNECTION NO. M 7051

I got a Service Connection from M/s.People's Gas Agency for Indane Gas Service located at Indira Nagar, Faizabad Road, Lucknow City, Lucknow District o[censored]ttar Pradesh. Since very begining of my connection with this agency (approx. 4 years), I observed that the agency is not only attending the phone calls but behaves illogically as and when he has been visited.

The staff of agency are keeping phone engaged and that is intensnally. They have been many time warned after visiting them and shown them that their phones are engaged. After this they try to threaten and behave very badly.

To our amaze for the past four years, we are unable to get the telephone line for booking a cylinder on the following two Telephone Lines which they indicate as contact numbers.

[protected]
[protected]

I am serving in a private organisation and by laws I cannot leave my office in working hours so my family members are trying to book the gas on telephone but they are not able to do so as every time phone is found busy. I don't mind for visiting the office of Gas Agency personally but at what cost? (1) One has to waste the precious time (2) fuel - petrol for the journey (money is not a question here); (3) their office hours are on par with Govt. Offices and also they observe holidays - hence I have to waste my office time which is beyond ethics of any of the TATA organistion; (4) one has to spent at least one hour for journey and in the que.

Kindly do the needful to check what is going wrong with the said gas agency.

With personal regards,
Vimal Kr. Srivastava
Service Connection No.27721
Contact No. [protected].

Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 9th june 2009 and delivery was on 19th June 2009. Till date now its 14th July 2009 my gas booking has not being done . and When will my delivery date come.

Ansal durg entp
Indane Gas agency
Vaishali nagr
Jaipur
Customer 57708
RA malvia

Indane Gas — telephome continuously engaged

Sir

I,BN Murthy holding a customer no:21061 at M/s SVK Agensies ,Sainikpuri Hyderabad.

Their telephone number :[protected] always comes engaged and very diffucult to contact them.

indane,shree chella agencies — denying refilling

i have indane gas connection since2004, as iam not having ration card your disrtributor deny to refill my gas what is the remede for this problem if i am not able to show my ration card ho can i refill my gas and how can i cook, when i contact your distributor office (shree chella agencies )they told me to buy from grey market or change ur connection tocommercial .is this remede
if i want to apply for ration card it will take more time to get the meantime how can i cook without refilling, pls take may complaint and if possible reply

We are also facing the same problem.

there is no proper check to verify the booking and the delivery.. supply of domestic cyliliner to the commercial units is very common here will the authorities take effectjve steps i booked on 7-2-2011, tilldate no supply but catering people immediately get domestic cylinder even without booking will any flying squad there in to check this illegality my consumer no. 19466 -vivekanandhan, sudharsan nagar chennai 600126

but for this the agency staff are very rude. they do not give proper reply and even before we ask for any clarification they disconnect the phone line in a second without bothering to answer our querry.

recently i had a bad experience. my regulator has become faulty. i sent my aged brother for replacement. they simply said Mechanic will come... when he asked at what time No answer but a rude looking. then when i myself rang to asked them she rudely replied that the consumer has to come in person for signing the register. It looks somewhat ugly. I have forwarded thro my brother my original consumer certificate along with the ration card as proof - even then they insist for personal visit of the consumer - how is it possible if the consumer is out of station on duty or for some exigency??? there shall be some justification or other to redress the grievances instantly - as it is Gas / regulator matter - one cannot be asked wait for days together when there is no alternative for cooking in the absence of regulator... who will bell the cats??? its a very big problem we face here...

I have had many bad experiences with chella. They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. Whenever we call them you will never get a response, response from the delivery man also very poor. Need to take very strict action against these people atleast regulate the rules. Even I have seen the home cylinders has been delivered for commerical purposes. There are many issues against chella agency whenever I ask the customers they never gave me a good feedback. Compared to other agancies chella gas agency is not behaving good.

I too faced some problems with that lady sitting over there doing nothing.
We want to surrender cylinder due to relocation, girls are ready to do their job but this middle aged lady made not to make it eventhough they had time on that day.

Napa Suresh

Sir I am ram kumar . Our area is behind loiee hotel . Our area cylinder delivery man was threating us for 40 rs tips money for delivering cylinder . We are ready to pay for cylinder . Why should I have to give extra money for him. My parents are aged people . I am working . Now only I know this issue . He gettting sign for 403 rs for cylinder . But he threating for extra 40 rupees . If anyone reject to pay means he challenging like I will see how your getting cylinder . This is not fair for your company. Consider the issue and take action on him . Tips money is we are giving in our own willing . But this is kind of robbery threating and. Getting money.pls take action .

sri chella gas agency very worst agency. Please take action against this agency . They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. .I went there over 10 times for a new coonection and really frustrated.I did not get the connection. I think they want extra money for new connection.pls take action please .

My father in law booked new gas connection on 6.12.08 but to date we have not received any reply from Naga Agency who is a dealer of Indane gas in Chengalpattu whenever we enquired about this they keep telling me letter would come.Kindly do needful to get the connection at the earliest.Also we live in rented house they asked family card proof but read some reports in news paper telling that it was not required.

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 11340 with YADU INDANE GAS AGENCY, SAHIBABAD INDUSTRIAL AREA, GHAZIABAD.I have booked my cylinder on 14/04/09 by going to their office as they didn't pick up phones & got the confirmation no.1081.

On[protected] i visited to the agency as they didn't pick up phones toenquire about the status of the
delivery. The booking clerk told me that the gas is booked on[protected] & the computer does not tell lies.

Last time they did the same thing( two months back). They booked in my name & got the false receipt
& when i complained cylinder given but without slip( my name).

This time also they did the same thing as they deliberately booked for their convenience on[protected].

kindly look into the matter as i am not only the consumer who is suffering from this almost every consumer of raghu gas agency is facing the same situation. Looking forward for your response.

regards,
BHAGABAN CHOUDHURY

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 2285 with MADHVI GAS AGENCY Agency Hyderabad Phone nos.[protected], i have booked my cylinder on 18/05/09 but i have not received my cylinder till date despite of repeated request made by myself personally, I have also booked through the new facility introduced at 1260 twice, thrice but till date I have not rec'd refill.
Kindly look into the matter and reply.

non delivery of single cyclider consumer within 10 days

harrasment from indane gas agency Nuhome at 20 raja manindra road kol 700037 against con. no.20134

aas

Hi!
I am a Indane Gas consumer having no.BI 23063.Though I booked for refilling after 25days of the last delivery of the cyllinder, but sorry to say that after 15days of booking, the distributor has not supplied till 07.02.2010.This is not the first time, regularly it happens. And when I try to remind them they just say "we will send". Interestingly when I ring them between 09:30am to 01:00pm the engage tone comes, but exactly at 01:02 pm when I ring their ring tone comes, that means they don't want to pick up the phone, bcoz the office time is over.So they are so sincere about their timmings, but not in service. Isn't it ? Hope they could get it and give the proper service to their consumers. If they have out of stock, then how the cyllinders sold in black?

There is of lot of complaints against ajay gas distributor. Is there any feedback site available in Indane to register complaints.

Sir,

My consumer number is 76361. I am registered with B.P. Agencies, Housing Board Building, Pandit Colony, Kowdiar, Trivandrum 695 003. My booking reference No. is 6586 dated 21st February 2009 for distribution of cooking gas. Whenever I book the gas cylinder, the agency staff tells me that it would take 3 weeks to deliver the gas cylinder. As you can see, it is more than a month since I made the booking for the gas cylider. When I enquired with the BP Agencies last week, they promised me that they would deliver the gas cylinder to us within two days. But so far the cylinder has not been delivered to us. Could you let me know the normal delivery time required for the agencies to deliver the new gas cylinder after we make the booking over the phone. When I enquired with BP Agencies this morning, they informed me that they would deliver the gas cylinder within two days. Could you please take the appropriate action in this matter so that we could get the gas cylinder soon.

Your quick action in this matter would be appreciated.

Regards
Michael