Indian Oil Corporation [IOC] Complaints & Reviews

On 25/02/2008, I have submitted TV no E0063742 issued by Ms.Singh Indane Service, Gajaraj Mansion, Jamshedpur to Ms.Maa budhee Gas Agency, Angul(Oriss) PIN 759122 for transfer of gas connection. when contacted on 17/03/2008, Maa budhee Gas Agency people told me that the confirmation from Ms.Singh Indane Service has not been received. I rwuested them to send a reminedr through courier and i agreed to pay the courier charges, which they agreed to . but gain when contacted on 21/03/2008, they told no action was taken .It has take more than 1 month since the TV was submitted but the confirmation has not been sent . while maa Budhee says that they have sent the TV for confirmation, Singh Indane says, they have not received it. Resulting in huge difficulty for me for nearly 1 month.Even now it is not known, when I will get the gas connection

pls give me indane custmer name change process, this matter to
my father was ded, so transfer the customer name to me, agency changed the name after lengthly process and they charged all security( i.e gas cylinder and regulator security which was old amount)as new one, please give comments about this i think this is not a new connection

I have applie for including my wife and my wife's name in the electroral list of Kakinada city constiuency and till date it is not included. Verification of voters in our building is over and I was told that the verification is over. Surprisingly the list of tenents of our building are there in the voters list and as the owner of the building our names are not included in the voters list.

It may be verified and our names may be included in the voters list as the votes are our fundamental rights.

I got transferred the Indane Gas connection from Golden Gas service 233 Palam Vyapar Kendra Palam Bihar Gurgaon by termination voucher No. [protected] dated 25.08.2012 to M/S Rao Gas Service Mandi (H.P.). on 07.09.2012 but M/S Rao Gas Service Mandi shows his inability to issue gas connection due to non-confirmation of termination voucher issued by M/S Golden Gas Service Palam Bihar.
You are requested to intervene into the matter and instruct M/S Rao Gas Service Mandi (H.P.) to issue the Gas connection at the earliest.


Regards.

M.S. Chuhan

C/O Sh. Gopal Kappor House No. 35/1 Jawahar Nagar Mandi (H.P.)-175001

My address at Gurgaon is as under :-
C-308Surya Bihat Gurgaon.

I have purchased a gas cylinder today, the 27th of jan. The cylinder seems to be leaking gas which can be smelt. No one picks up the phone at the indane office.We are disgusted by the behaviour of these people.We want it to be changed.Do HELP.consumer no:7464.


Sangeetha Jain
3b sorrento enclave
7/4 s p road,
adyar,
chennai-20

I am not satisfied in your distributor vikram gas agency . We will every time cal and properly answer .


have purchased a gas cylinder today, the 25th of march. The cylinder seems to be leaking gas which can be smelt. No one picks up the phone at the indane office.We are disgusted by the behaviour of these people.We want it to be changed.Do HELP.

Indane Gas Cylinder — ignorant behaviour of dealer

respected sir/madam I want to draw your kind attention towards ignorant behaviour of TRIMURTI GAS SERVICE, Vikas Puri . They do not book the LPG cylinder in time, whenever we make a call, they ignore the calls and sometimes gives false replies like- the no. u have dialed belongs to residnce ,it is not agencies no. sometimes they put the reciever off. It is hampering our daily needs as LPG is imp. for cooking at home.

Kindly pay aatention towards the matter, and i hope u'll take necessary steps to solve the problem.
with regards,
Mahendar Kumar Arora.
booking no.TG312T
Ph. No.-[protected]/
0 [protected]

Sir
I am a consumer of global indane gas. i have booked my gas since 23 days but gas is not supplied to us.

Unfortunately I am a consumer with Dreams indane services Changanacherry (Pannimattam Ph:3251507)and my consumer No. is CG:8670. I record here of the worst experience ever I had with a consumer supply agency of its kind.It is a great task to get any of its staff on telephone for even booking.After booking they never supply in time in fact delay as far as they can.Their behavior is rude with consumers and even challenge to go for complaints.
I wonder how INDANE run their vast supply system without monitoring their local service agencies for their performances.Suggested periodical survey should be conducted among the consumers to assess the efficiency of the local service agency regularly.
Elizabeth John
CG:8670,
Kurichy, Kottayam

Same story in Delhi. Refill booked on 18.3.12. still waiting for refill. Net record shows delivered on 22.3.12. In fact they sold our cylinder to sweet makers etc. Dealer Saheed Subhas gas service. Shahdara Delhi 32
I hope some IOCL officer will read this comment and do the needful. Their helpline number [protected] is also dead.(No sound). I think the POT is about to fill. (Garha bhar raha hai) Their is a need of revolution against corruption.

Thanks,
Pratap
[protected]

Indane Gas — delay of secondary gas cylinder

I am Mr. Ravindran from Cochin. customer no.32195
I have booked secondary cylinder on 23-5-06 in AJOY GAS AGENCIES Cochin-20, and have been waiting it for last 33 months.Till date they have not yet issued it.I enquired about it many times but did nt get any prior information from.So kindly take my request in notice and you will do me the favour as quick as possibli

Its very easy to resolve all your issues within 30 days, please file RTI application (first call them saying that i am going to file RTI, if he challenge then definetly file RTI, once you file it he will die, Pls update me and also help to others, its your responsibility to aware other and get this country corruption free.), for more detail visit this site. RTIINDIA.ORG (All the details, Sample forms and how to submit the application)
RTI.GOV.IN (Know about RTI)
CIC.GOV.In (Decisions made)

When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.

Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.

In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.

The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.

I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".

I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.

I have only one request to Indane Gas:

1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.

As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.

Request the authorities to please take up the issue at the earliest.

MY NAME IS SAILENDRA NATH JYOTI AND I AM WITH INDANE GAS SINCE LAST 12 YEARS.MY CONSUMER NO. IS 4895 UNDER BEGAMPUR GAS DISTRIBUTOR, HOOGHLY, WB.I HAVE APPLIED FOR DOUBLE CYLINDER ON 12.06.2011 AND FINALLY I GOT THE CONFIRMATION LETTER BEFORE TWO MONTHS.I HAVE ALSO INFORMED TO MY DISTRIBUTOR BUT THEY TOLD THAT IT WILL TAKE TIME NEAR ABOUT 1-1/2 MONTHS BUT STILL AM NOT HAVING ANY RESPONSE FROM THERE AND WHENEVER I CALLED [protected] REGARDING ANY QUERIES OR THIS ISSUE, MY CALL GOT DISCONNECTED FOR SEVERAL TIMES.I AM VERY MUCH DISSATISFY WITH YOUR SERVICES.NOW I HAVE TO TAKE AN ACTION IF THIS WILL CONTINUE.BEFORE HAPPENING ANYTHING WOULD SUGGEST TO INVESTIGATE IT AND TRY TO SOLVE MY PROBLEM AS SOON AS POSSIBLE.

Dear Sir/Madam,

I have booked my cylinder on[protected] on Raghu Indane gas agency gurgaon but till date[protected] it is not delivered.I have remain several time .i am facing a lots of problem, they are telling it will come after 7 day or 8 days but nothing happaning.
My customer no. is 44227


Anil Kumar
[protected]

I AM A CUSTOMER OF CHIKITI DIST GANJAM WANT ANEW INDIAN GAS CONNECTION WHAT CAN I DO

PLEASE HELP ME

Iam from varanasi and when i went to local dealer Indane LPG distributor Ms Mahadev gas Agency at Air port Road Shiv pur by pass and submitted the application form along with required Docs. Dealing Clerk told us to come on some other day to get the Booking No. but later on he refused to provide to Booking No. and said New connection were put on hold, new connection are given only for Non Subsidy connection On immediate basis which is not true when confirmed from other agency & sources. Plz advise what to do
% where to approach for new connection.

Anita singh shivpur varanasi

Dear Sir,
I am Ashok Kumar, customer of indane gas from 12.06.2006.Till now I am not satisfied with your Customer service. I brought the cylinder, stove, regulator and hose from Sree Alagar Indane Agency at Thirunagar.
01) The Stove is Not original (with out I S I Seal)
02) They promised me to change the Commercial Cylinder to Non Commercial on next month (from the beginning of purchasing the Commercial Cylinder) till now they are not considering me. I asked lot of time to the agency. But they said, next time.
03) They are not providing the bill till now. When I purchased the cylinder.
04) The service also very bad. Every one has not satisfied, answering not properly with all customers.
06) I apply the new connection for my home, on 30.10.2008.Reg.No is [protected].but tills now no reply & there is no cylinder available.- I need the clear Explanation regarding this issue.
07) They are providing the Non-commercial & Commercial cylinder to hotel, Tea shop in time delivery.
I have the all records regarding this issue.
Already I inform to Mr.Manoharan – Dy.sales officer – Madurai.([protected]) more then ten times.
But he also not takes any action seriously.
So, kindly consider this issue, and do my needful.
Regards,
Ashok Kumar,
[protected]

Respected Sir,

My (72 yrs.) old aged mother is living alone at H.No 119, Gali No-3, Uttranchal Enclave, Tomar Colony, Burari Delhi and having Indian Gas connection No P-21707, But Parul Gas Company (Code No[protected] Phone No 27618873 & 27615721, Sant Nagar Burari Delhi is not delivering the gas cylinder since 3 months. One gas cylinder approx. taking 2 months for emply, Today i went Parul Gas Company office and request them why you are not sending gas cyliner to my mother. Her Gas Connection No is P-21707. Window person told me your mother is not taking gas cylinder regularly and now gas connection is disconneced. I told him what is the procedure to continue the same. He gave me one Mob. No [protected] of Mr. Ashok Chatwani. This officer can continue the gas connection. Later on i talked with him and told the grievances, During the conversation i told to Mr. Chatwani i will do the complaint against Gas Agency to the Petrolium Minister if they disturb again in future to my mother. Mr. Ashok Chatwani replied me first you gave the complaint to the Petrolium Minister. After that u will talk with me. When you will failed on your givin complaint then contact me. Sir I want to know who is Mr. Ashok Chatwani? Indian Gas Agency have gave the power to him to stop/supply of gas cylinder of any consumer. Kindly enquire into the matter by deputing an officer and take the strict action against Parul Gas Agency and Mr. Ashok Chatwani also. Kindly inform me also and oblige.

Daljeet Singh
Mob No [protected]

Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 9th june 2009 and delivery was on 19th June 2009. Till date now its 14th July 2009 my gas booking has not being done . and When will my delivery date come.

Ansal durg entp
Indane Gas agency
Vaishali nagr
Jaipur
Customer 57708
RA malvia

ANAND GAS SERVICE, RANCHI

Non delivery of LPG gas cylinder even after 30 days

i am a customer of Indane gas distributor having office near ashok nagar, ranchi with consumer no. 62584.
sir i am suffering from mental agnoy due to harassing attitude of Indane gas distributor at Ashk nagar.Despite booking cylinder for nearly 30 days before on 15/07/09, i was not supplied LPG cylinder till date.
I visited concern office 3 times but i was told that they will deliver within 2 days each time but no delivery till yet.Last delivery of gas was on 20/06/09. So my 2nd cylinder is also about to finished.

I am living with my 4 yr. daughter this time, , My husband is out of station.So really it will be a pathetic situtation for me if i will not get new cylinder within 2 days.

Sir kindly make an enquiry with the said distributor about no LPG supplied to the customers who has booked the gas for home delivery since 15/07/09.

Please help me...i will be very gratefull to you

Yours faithfully
Dipika Sinha
D-54
Park Road no.-3
Gate no.-1
Ashok nagar
Ph. no.-[protected]

The connection No. [protected], Dtd. 27.04.09 was intimated by the agency M/s VEER SACHI INDANE GAS in his intimation dtd. 21.07.09. On reporting to take the connection the agency imposed gas stove by force which was refused, hence made plea to cause a fresh enquiry and reported my mess made for staff members as a commercial unit and recommended for cancellation with his malafide intention. on complain to sales manager at bhubaneswar further enquiry was made. But my connection was not yet given to satisfy the ego of the agency.

I am a valid customer staying in the address given and my residence is having a common mess for my staff members which can not be called as commercial. I requested the agency to verify the record whether i stay or not, evidence on material of record is available or not and being a resident liable to get the connection or not. He abruptly refused and said for your food you have to get a commercial connection for your self and your members.

Since the company is giving advantage to the agency in such a manner they are harassing the customers like this. So my connection please be given with a direction to the agency not to harass me in this fashion.

new connection not given
dear sir,
i have applied for new gas connection on 28/01/2012.Indan Gas Sukhdev Vihar Gas Service New Delhi, bhopal has given me the acknowledgement letter with following details:
SL69 (NEW CONNECTION REGISTRATION)
[protected]
RUNNING SL.NO. 22519
Till date i have not received any correspondence from
Is it takes so much time for new gas connection ?
Kindly take necessary action and inform me accordingly.

Abdul Latif

Indian Gas — gas cyllinder

Respected sir, this complaint against of M/s ENNAR GAS Agency, AS rao nagar, Hyderabad-762
My name is B L N Murthy, and my gas registration no is 34394, iam residing at S-3, SSS residency, Greenhills colony Road No 3, , Opp off Kapra municipal office. Moulali.

I booked for cillinder on 30/11/2008, and they told on that day 10 days for delivery, after 10 days I informed regularly by phone to your office ( since 9 days ) but no body taking response properly . this for your information only, you please look into this matter and take action respectively

Late delivery of LPG filled Cylinder
Dear Sir/Madam,

we wish to inform you that we are resident of Gulaothi, Distt. Bulandshahr, U.P. (Connection number 130) and user of Indian gas . In our Area Gulaothi Indian Gas Services is authorized for indian Gas (LPG -domestic uses) Distribution.

But regret to inform you that distributor makes unnecessary delay in booking and delivery and finally the date of the receipt of filled cylinder gets late and this happens regularly.

we request you to kindly look into the matter and do the needful if possible.

Best Regards

Shiv Kumar Agrawal
mob:[protected]

check details

if cylinder is not filled propely then it will last witihin 15 days so how can i book before 21 day

Consumer No. 40021
The refill booking over phone made on 6.10.2008.
Consequent request it was replied that eligible date is only 10.10.2008 and the supply will be made after 15 days. The supply has not been made till today(28.10.2008) despite reminders/request.

Consumer No. 15179
The refill booking over phone made on 17.04.2011.refill booking no- 10283,
But i received massage on 22/4/2011cylinder has been delivered against your refill booking no- 10283 and cash memo no- 10415.
But till now not received cylinder,

No supply of cylinder
Dear Sir/madam
It sounds unusal to know there is shortage of gas supply/cylinder in vellore city and in India from our dealer Kalai bharathi gas agency, sholinghur, Gandhinagar, Chennai. We have done booking for[protected] to yesterday it has been cancelled and fresh bill has been taken and when asked for the reason, the dealer refused and misbehaved with us.

What should be the next step? How Indane Gas can help us resolve it permanently and are we encouraged to go consumer court and file a case against Indane gas.

Please advise.

Regards
Subranil

Telephone booking for Gas refilling
We are the users of LPG for more than 25 years. Per se no issues with the service except from the Distributor in Hyderabad who is Ennar Gas (Telephone numbers[protected]/[protected]), ECIL, Hyderabad.
Any time these two numbers are engaged. Not sure why distributor is not increasing his bandwidth to cope to the customer requirements. We have to take pain every time going personally to their office and beg for booking.
Every customer vists Ennar office complaining about the service. The very purpose of customer service is defeated.
Knowledge levels of staff is pathetic in the sense they are not even aware of SMS facility for gas booking but they keep distributing pamphlets.
Despite receiving message as refill booked from SMS facility, we hardly get cylinders.
Request management of Ennar Gas to understand customer issues and facilitate to take up calls or introduce VIF-Voice Interactive Facility.

Srivyal Vuyyuri
http://www.sphoorti.org

please activate

we are facing problem with your sales officer mr pillai at surat office since long nomination affidevit given by us but still they are not proceeding to fulfill it and just now the service for fifilling gas cylinder stopped .its comes inthe essensial needs so stopping of essensinal needs is an offence as per indian law . so we are noticing you to start it immediately as possible fast. give the instruction to your area sales manager to start and your dealer for vadodara gujarat.yajuinden gas agent.give proper & regular service my cunsumer no for agency ;10543
soham gai

well.. its not engaged.. the phone receivers are kept aside so that they dont need to take calls.. Every time I have to go to the shop for booking my cylinder.. and I have never seen anyone talking on phones on their table.

Very Poor Service

Indane Gas Service — long delay in getting gas connection

sir,
I Rahul Gupta, resident of Agra, Uttar Pradesh.I am private Service man as a Computer Operator in Agra for last 1 year.
I have applied for gas connection at Dubey Indane gas agency, Agra on 17-07-08. I have been given waiting list no 2160.
please give me a connection as early as possible because this being new place i am facing a lot of problems
agency asked me to get a written order from you.
thanking you
Rahul Gupta

Sir, my sonsumer number is 5105, at bhavani gas agency, kumbakonam, tanjore dt, tamilnadu. I booked refill bottling on 11th feb2012. still so far not yet issued refilling bottle to me. please take steps to get gas bottling. thanking you. with regards sahayaraj

Indane Gas Services — Indane Gas Connection

Sir,
I have applied for Indane gas connection through Coastal Gas Services, 61226 P & Q, God's Own Building, Malipuram.P.O., Vypin, Ernakulam District. I have received an intimatio letter refering booking No.101674 Dated 26.10.07 in the month of January, 2008 stating that gas connection will provided within 60 days. But when I approached the agency for gas connection they demanded Rs.3, 600/-for getting connection which is contary to the intimation letter. I approached consumer service cell several times but no response. Hence I humbly request you to take necessary steps to avail gas connection to me at the earliest.

Tahnking you,
Yours faithfully,

B.K.Padmasanan

Dear Sir,

Your distributor of nangla, Faridabad like M/s. Prathna Enterprises & Bindoo Gas Service say us new connection is on hold, pl. try after onr week, after one week say that next month, next month says that on specify date.

Pl. sir send me the reply in 30 minutes that your new is opened.

Regards

Rajkumar ([protected])

Kehar Gas Agency — Not issuing the new gas connection

Dear Sir/Madam,

Its about the delay in issuing a new gas connection by Kehar Gas Agency, Ludhaina, Punjab. I have shifted from Delhi to Ludhiana in March 2011 and registered with the said company on 23rd March 2011 and recieved the letter of issue in April 2011. When I visited the agency for the releasing my connection with all the documents required and cash, agency insisted me to take the gas stove as well as a stand for the cylinder which I refused to take as its not mandatory to get it form them. I already had all the necessary items except the cylinder with the regulator. the sales people and the owner of the agency then misbehaved and didn't attend me for long and asked me to depist Rs.250/-, so that they can come and check the conditin of my gas stove and then they will give me the connection. They took almost 3 weeks to get that done. Once this formality was done I turned up there to get my connection, and then came the worst part which was about the stationary items of the agency. Agency tols me that they dont have the stationary which is provided by the head office on which they have to print the vouchers for the new connection. Now its been almost 3 months and I am surviving on the cylinder which was offered by agency only on very high rate of Rs.650/- in black.

I request the concern person to look into the matter and send us some solution for this situation.

Regards,

Vishal Sood,
2516, Dugri, Phase I,
Urban Estate, Ludhaina, Punjab
# 91-[protected]