Indian Oil Corporation [IOC] Complaints & Reviews

dear sir,
i am residing in haji ganj kalan kannauj-209725 u.p. i booked a new connection dtd. 12.12.2008 in your agent of indane in sarimeera road, kannauj.will you tell me that how much time it will take to receive a booking.
i also want to know all details of regarding how much price i have to pay for a new booking connection alongwith cylinder booking.
and also tell me that its necessary to buy stove because they are charging to me a new connection rs. 3600/- per connection

i may hope that you will do the needful

thanking you

rafeeq azam s/o ghulam rasool
house no. 227, haji ganj kalan
Kannauj-209725 (u.p )
[protected]/[protected]

DEAR SIR/ MADAM,

I AM A CITIZEN OF SUNDER NURSERY, MATHURA ROAD, SUNDER NAGAR, MATHURA ROAD, NEW DELHI 110013

ONE DAY I WENT TO INDANE GAS AGENT & ASK FOR A NEW CONNECTION HE TOLD ME THAT IT WILL COST RS.3500/- FOR SINGLE ( HE WILL GIVE STOVE, PIPE, REGULATOR ) WITH CONNECTION, BUT I AM HAVING STOVE AND ALL OTHETR THINGS.

I AGAIN ASKED HIM TO PROVIDE ONLY CONNECTION WITH PIPE& REGULATOR, HE REFUSED.

WHERE SHOULD I GO TO TAKE HELP?

CAN YOU PLEASE PROVIDE ME AN APPLICATION FORM & OFFICERS TO WHOM I CONTACT?


THANKS

V. K. SINGH



HE REFUSED

I am a consumer of Indane gas with Ragavendra gas agency in Avadi, (an agency with autonomous powers even any world body cannot question and control) an agency which always thinks that the customers are their beggers, and there is no need for them to answer any questions or any doubts from the customers, when every where it is said that a refill can be had every month these people has got an order to supply the refill once in every 45 days that too if they wish, if you ask them about this the immediate answer, readily available at any time "GO AND MAKE ANY COMPLAINT WITH ANYBODY WE ARE LEEST BOTHERED" WE CAN SUPPLY ONLY ONCE IN 45DAYS ITS YOUR WISH TO STAY WITH US OR ELSE YOU CAN CHANGE".
The same problem i had already reported to the complaints section of Indane gas service, but not even a reply was sent to me from the head office, whether they are looking into the problem or what the agency is saying is correct.
Can you suggest what i should do further or any other way that i have to give a complaint.
note: in october i am not at all provided with refill, and they provided on Nov 07 after sep 09th of 2008, and now after the last supply of the refill on 7th of Nov 08 i am still awaiting for the next refill praying to God and praying for the mercy of sri Ragavendra gas agency, Avadi.

dear sir,
i have applied for new gas connection on 10/09/2008.Rai gas agency, bhopal has given me the acknowledgement letter with following details:
NEW CONNECTION REGISTRATION
1116998/00002/4 DT 19/09/2008
RUNNING SL.NO. 1503
Till date i have not received any correspondence from rai gas agency, bhopal.
Is it takes so much time for new gas connection ?
Kindly take necessary action and inform me accordingly.

Madhur Kumar Telang

Respected sir, this complaint against of M/s ENNAR GAS Agency, AS rao nagar, Hyderabad-762
My name is B L N Murthy, and my gas registration no is 34394, iam residing at S-3, SSS residency, Greenhills colony Road No 3, , Opp off Kapra municipal office. Moulali.

I booked for cillinder on 30/11/2008, and they told on that day 10 days for delivery, after 10 days I informed regularly by phone to your office ( since 9 days ) but no body taking response properly . this for your information only, you please look into this matter and take action respectively

I am working in airforce and i have an LPG connection on my name in kerala.refilled cylinder distribution is not done by the agency for months, telling that its out of their distribution territory(15 km, as told by the distributor)and advised to transfer the connection to a nearbye agency.when contacted, the nearbye ageny denied such transfer, telling that transfer in same adress is not possible. i wnat to know how the transfer can be done and is there a need to deposit cylinder, for such transfer, as bothe are in different districts.i m loosing much time during my leave periods by running between the distributors.
thanking u in advance for a kind cosideration of my problem.

Booking for provisioning of LPG duly filled cylinder has only been accepted after period of 21 days of last delivery of the same. This is not in order as per existing norms of the M/s Indian oil corpn. i.e. INDANE LPG. There is no time bar / limit has been imposed by the company. Please issue necessary instruction to the concerned dealer of INDANE i.e. MSFy. CO-OP Credit stores located at “Store bazaar” Ichapur – 743144 (WB) India.

Dear Sir/madam
It sounds unusal to know there is shortage of gas supply/cylinder in Chennai city and in India from our dealer Trilok gas agency, Adyar, Gandhinagar, Chennai. We have done booking for 3 times and every time it has been cancelled and fresh booking has been taken and when asked for the reason, the dealer refused and misbehaved with us.

What should be the next step? How Indane Gas can help us resolve it permanently and are we encouraged to go consumer court and file a case against Indane gas.

Please advise.

Regards
Subranil

We are the users of LPG for more than 25 years. Per se no issues with the service except from the Distributor in Hyderabad who is Ennar Gas (Telephone numbers[protected]/[protected]), ECIL, Hyderabad.
Any time these two numbers are engaged. Not sure why distributor is not increasing his bandwidth to cope to the customer requirements. We have to take pain every time going personally to their office and beg for booking.
Every customer vists Ennar office complaining about the service. The very purpose of customer service is defeated.
Knowledge levels of staff is pathetic in the sense they are not even aware of SMS facility for gas booking but they keep distributing pamphlets.
Despite receiving message as refill booked from SMS facility, we hardly get cylinders.
Request management of Ennar Gas to understand customer issues and facilitate to take up calls or introduce VIF-Voice Interactive Facility.

sir,
I mr Anup Kumar, resident of Adarsh nagar, New delhi. I am working as Ticketing officer in Omnia BPO services ltd, New delhi for last 4year.
I have applied for gas connection at Indane gas agency name (Angad Enterprises) in Adarsh Nagar, New delhi on 24-11-08. I have been given Registration no. [protected].

I already asked 2 times when i get my new connection, but they people reply i have no any information and they use
The language is not rough but also rude one. I donot understand what to do.
The important point is that the Agency administration does not care to talk politely when a customers calls up and shuts down the telephone receiver without properly uttering couple of specific information or the reason delay.

please give me a connection as early as possible because i am facing a lot of problems

thanking you
Anup Kumar
Ticketing officer

I would like to come to your attention that by last three months I have not received the printed Bill for supply of LPG Cylinder and I got supply after 30 days from the date of booking. My consumer No.30213. Last supply was received on 18th November, 2008 without any bill for the supply/delivery. As instructed by the supplier office executive that the next cylinder to be booked only after 3rd December, 2008. As per her instruction we have booked on 3rd December, 2008 after several attend of telephone dial but till date we have not received the supply. I have only single cylinder connection even though the delivery man collecting full payment without deducting sum of Rs.30/- as per the grant.

Kindly confirm that there is any standing instruction to the distributors that the cylinder to be booked for refill only after 21 days from the date of delivery for next supply.


The distributor details give below for your reference.
Name of Distributorship Name of Distributor Address Pin Code STD Code Contact No. E-mail Name of Sales Officer E-mail of Sales Officer
Prathana Gas Agency A.Ashokan, A. Hemalatha No.37, Rajiv Gandhi Street Moovarasampet, Madipakkam, Chennai 600 091 044 [protected] 22241711 -- Geetha .N [protected]@hotmail.com

From yesterday (11.12.08) onward I am trying to reach the supplier to know the status when they can able to supply the LPG but still I am not able to reach them. Due to this I would like to raise the complaint on this.

Kindly take necessary action in this regard, your earlier action in this regard is highly help to us.

Dear sir,

My Mama Ji has given two gas cylenders from the Indane to my mother 15 years back. we are using those cylinder to get refilled from RP gas agency panipat since than on the connection provided by my mama ji. We even do not have any other gas connection and used the same for our domestic use. we also got the puching of the connection in our Rasan Card also. Now the agency deler is saying that he is not going to supply the cylinders as we have to show the rasan card of the person on whose name the connection is supplied.

Then i explained the things to him and asked him to tell me the procedure if i can trasfer the connection on my mother's name, since we had no other gas connection in our family. he told me it is not possible and we have surrender the connection and need to apply for a new connection.

But Sir, i am Intrested to use the same connection for me. please tell me if there is any procedure to change the name of the connection. i am in a great delema what to do. please advice me the needful and easiest solution for this.

Regards,
Dr. Manish Hooda,
Panipat

Dear sir,
I have applied for a new gas connection befor 7 months but they have aloted me a connection. Every time visit there they are they are simply denying and this time they are saying that they will alott gas cylinder in Feb.
now i have decided to take legal action against them.

My self Nitin Chauhan lodge a complaint of Bad Smell came from LPG Cylinder Delivered By Gas Agency named Dhrumin Gas Service, Sanand, Disct. Ahmedabad, Gujarat on date 08/12/2008 but nobody come to my house till today so pls do needfull in the matter.

Sir,

Sub: Habitual delay in cylinder supply.

Ref: Consumer No. 7788, Aravindan. Pk. Maninivas, Chemancheri, Po, Kozhikode. Kerala.

I booked for my gas cylinder at Kripa Gas Agencies, (Indane), Pookkad, chemancheri, Kozhikode, Kerala. on[protected], Even after many queries the agency is not ready to suuply gas cylinder till now. Many times in the past I was compelled to complaint against this gas agency. I complainted many times in the past to your sales manager in Kozhikode district Kerala via phone. Last two times I had to complaint cosumer protection for getting my supply. Today I called your sales manager many times to report my complaint. But he did not accept calls. Hence I request you to look in to the matter.

Thanking you,

Yours faithfully,

Sd/-
Aravindan. P.K

I own a house in Iyappa Nagar, Kamarajapuram/Sembakkam, East Tambaram by 2008 Jan. Our nearer Indane Agency is Sri Chella Agency, Shelaiyor.

When we tried to get a new connection first time there were a law of submitting the Ration card to get a new connection . So I could not apply for a new connection at that time. Now in illegal market Gas cylinder sold for about 1000Rs. So I thought of again try for a new connection. And went to Indane Gas Agency with my "home sale documents". (Here I must say one thing, there is a long queue always. Even Gas booking people have to come and directly report to them as they dont pick up the phone.). My sale Documet has slight different address, as I said "Iyappa nagar, Kamarajapuram/Sembakkam" . But the post will reach me in both the case with proper Pin code details. That Lady told me She can't take this address since it's not the correct address. I went to home immediately (Only 11 AM to 12 AM working for new booking), And took my employers HR letter for address proof. She Said I can't take it as its not Original and It doesn't have Company Seal on it. I was upset and I told understand that we pay 1000 Rs to get a Gas Cylynder its a mandatory one for me and all. No use at all... Last Tuesday my wife gone with my authorization letter, they said customer has to come and sign. Ok.

Finally I went there last saturday with all proof, Employee Original Certificate with Seal and all, they are saying as you speak rules we can't provide you the Gas. What is this ????? Are they rulling Part and I'm begging them for something????

Everyone coming to that office is not happy about their service. All are saying please keep quite and do your work. Otherwise it would be difficult for public only.

Please Please Please Ask them to remove the " Customer Service " Big board said by GANDIJI they hanged infront of their Office.

Please do something to public get respected there.

I'm afraid to get a new connection there as they take revench. They don't want public to speak. There is no politeness.. What they think I'm not able to understand. I could not sleep the whole saturday...

I'm in a very good possition. Why we need to get insulted by them !!!

Poor response from Yadu Gas agency, D-33, Site-4, Sahibabad Industrial Area, Sahibabad, Ghaziabad(U.P)

Dear Sir

I am trying to make a booking for refilling my cylinder on the following no.s[protected]. 2896032, 2896034, 2896035, 2896036

No body is picking up the call at any of these numbers.

Please look into the issue and resolve the same as I am not able to make a booking.

This is a serious matter.

Regards
Akshi
Vaishali Ghaziabad

Dear Sir,
I wish to inform you that I am resident in Kilakarai, Ramnad Dist, Tamil Nadu and Our LPG Gas agent is SETHU GAS AGENCY. In our place most of our delivery boys especially Muthu, Ganesh, Vera and some other boys are selling of gas cylinder in black market and not delivering to the real consumers on time.

SINCE 1 YEARS THERE IS A MASSIVE SELLING OF THE GAS CYLINDERS IN BLACK [mostly selling to Maruti Omni van and they are charging 650 to 700) THEY TELL US TO WAIT FOR 21DAYS TO BOOK A CYLINDER AND AFTER BOOKING THEY GIVE US A TIME OF 10DAY MORE TO SEND THE CYLINDER, BUT THEY TAKE AT LEAST 15DAYS TO SEND THE CYLINDER (they try telling that the load has not come) BUT WHEN THE DELIVERY BOYS COME TO OUR PLACE - WHEN WE ASK FOR A CYLINDER IN BLACK (offering extra money - 600) THEY GIVE USE THE CYLINDER ON THE SAME DAY. WHEN THIS ISSUE WAS TAKEN TO THE SETHU GAS AGENCY-KILAKARAI, MANAGMENT THEY SAY USE TO CATCH THE BOYS SELLING THE CYLINDERS IN BLACK IF WE CAN(with out the notice of the managment how will the gas delivery boys sell the cylinders in black). PLEASE DO TAKE NECESSARY ACTION REGARDING THIS AS IT IS BEING REPEATED EVERY MONTH.

Kindly take necessary action against delivery boys. Delivery boys only creating artificial demand and also instruct RDO to take necessary action against those using illegal LPG domestic gas cylinders in Omni Van

Yours
RajaRaja
Kilakarai-623517
Ramnad-Dist
Tamil Nadu

MY COOKING GAS CONNECTION NUMBER IS 8832 (BAJRANGI INDANE GAS AGENCY, KANPUR, U.P). I ALWAYS BOOK GAS IN TIME BUT ITS A REGULAR PRACTICE OF AGENCY THAT THEY NEVER DELIEVER GAS IN TIME, EVEN AFTER CALLING THEM SEVERAL TIMES. I THINK THEY MUST BE DELIVERING IT TO SOME OTHER PEOPLE IN BLACK. THIS TIME WE BOOKED THE GAS ON 1ST OF DECEMBER BUT TILL TODAY I DIDNT GOT ANY DELIVERY...SOME BODY TOLD ME ABOUT THIS COMPLAINT SITE SO I AM WRITING TO YOU...THANKS

Dear Sir,

Iam a indane consumer with Arjun enterprises (Distributors for Indane) located at no.17, DDA Shopping Complex, Munirka, N.Delhi 110067. My consumer number is 14853 . for quiet some time the supply given by the delivery boy do not have proper seal and also the period of gas use has considerably reduced. on 6th Dec.2008 I personally visited their office made a complaint registered and requested to send the cylinder with weighing scale. Despite this the boy delivered the cylinder in my absence without weighment on 9th Dec.2008. the receipt portion was not signed by my wife. I found the seal tampered and the weight was apparently less. I wish the vigilance department to look in to the matter urgently and deliver justice.