Indian Oil Corporation [IOC] Complaints & Reviews

We are the users of LPG for more than 25 years. Per se no issues with the service except from the Distributor in Hyderabad who is Ennar Gas (Telephone numbers[protected]/[protected]), ECIL, Hyderabad.
Any time these two numbers are engaged. Not sure why distributor is not increasing his bandwidth to cope to the customer requirements. We have to take pain every time going personally to their office and beg for booking.
Every customer vists Ennar office complaining about the service. The very purpose of customer service is defeated.
Knowledge levels of staff is pathetic in the sense they are not even aware of SMS facility for gas booking but they keep distributing pamphlets.
Despite receiving message as refill booked from SMS facility, we hardly get cylinders.
Request management of Ennar Gas to understand customer issues and facilitate to take up calls or introduce VIF-Voice Interactive Facility.

sir,
I mr Anup Kumar, resident of Adarsh nagar, New delhi. I am working as Ticketing officer in Omnia BPO services ltd, New delhi for last 4year.
I have applied for gas connection at Indane gas agency name (Angad Enterprises) in Adarsh Nagar, New delhi on 24-11-08. I have been given Registration no. [protected].

I already asked 2 times when i get my new connection, but they people reply i have no any information and they use
The language is not rough but also rude one. I donot understand what to do.
The important point is that the Agency administration does not care to talk politely when a customers calls up and shuts down the telephone receiver without properly uttering couple of specific information or the reason delay.

please give me a connection as early as possible because i am facing a lot of problems

thanking you
Anup Kumar
Ticketing officer

I would like to come to your attention that by last three months I have not received the printed Bill for supply of LPG Cylinder and I got supply after 30 days from the date of booking. My consumer No.30213. Last supply was received on 18th November, 2008 without any bill for the supply/delivery. As instructed by the supplier office executive that the next cylinder to be booked only after 3rd December, 2008. As per her instruction we have booked on 3rd December, 2008 after several attend of telephone dial but till date we have not received the supply. I have only single cylinder connection even though the delivery man collecting full payment without deducting sum of Rs.30/- as per the grant.

Kindly confirm that there is any standing instruction to the distributors that the cylinder to be booked for refill only after 21 days from the date of delivery for next supply.


The distributor details give below for your reference.
Name of Distributorship Name of Distributor Address Pin Code STD Code Contact No. E-mail Name of Sales Officer E-mail of Sales Officer
Prathana Gas Agency A.Ashokan, A. Hemalatha No.37, Rajiv Gandhi Street Moovarasampet, Madipakkam, Chennai 600 091 044 [protected] 22241711 -- Geetha .N [protected]@hotmail.com

From yesterday (11.12.08) onward I am trying to reach the supplier to know the status when they can able to supply the LPG but still I am not able to reach them. Due to this I would like to raise the complaint on this.

Kindly take necessary action in this regard, your earlier action in this regard is highly help to us.

Dear sir,

My Mama Ji has given two gas cylenders from the Indane to my mother 15 years back. we are using those cylinder to get refilled from RP gas agency panipat since than on the connection provided by my mama ji. We even do not have any other gas connection and used the same for our domestic use. we also got the puching of the connection in our Rasan Card also. Now the agency deler is saying that he is not going to supply the cylinders as we have to show the rasan card of the person on whose name the connection is supplied.

Then i explained the things to him and asked him to tell me the procedure if i can trasfer the connection on my mother's name, since we had no other gas connection in our family. he told me it is not possible and we have surrender the connection and need to apply for a new connection.

But Sir, i am Intrested to use the same connection for me. please tell me if there is any procedure to change the name of the connection. i am in a great delema what to do. please advice me the needful and easiest solution for this.

Regards,
Dr. Manish Hooda,
Panipat

Dear sir,
I have applied for a new gas connection befor 7 months but they have aloted me a connection. Every time visit there they are they are simply denying and this time they are saying that they will alott gas cylinder in Feb.
now i have decided to take legal action against them.

My self Nitin Chauhan lodge a complaint of Bad Smell came from LPG Cylinder Delivered By Gas Agency named Dhrumin Gas Service, Sanand, Disct. Ahmedabad, Gujarat on date 08/12/2008 but nobody come to my house till today so pls do needfull in the matter.

Sir,

Sub: Habitual delay in cylinder supply.

Ref: Consumer No. 7788, Aravindan. Pk. Maninivas, Chemancheri, Po, Kozhikode. Kerala.

I booked for my gas cylinder at Kripa Gas Agencies, (Indane), Pookkad, chemancheri, Kozhikode, Kerala. on[protected], Even after many queries the agency is not ready to suuply gas cylinder till now. Many times in the past I was compelled to complaint against this gas agency. I complainted many times in the past to your sales manager in Kozhikode district Kerala via phone. Last two times I had to complaint cosumer protection for getting my supply. Today I called your sales manager many times to report my complaint. But he did not accept calls. Hence I request you to look in to the matter.

Thanking you,

Yours faithfully,

Sd/-
Aravindan. P.K

I own a house in Iyappa Nagar, Kamarajapuram/Sembakkam, East Tambaram by 2008 Jan. Our nearer Indane Agency is Sri Chella Agency, Shelaiyor.

When we tried to get a new connection first time there were a law of submitting the Ration card to get a new connection . So I could not apply for a new connection at that time. Now in illegal market Gas cylinder sold for about 1000Rs. So I thought of again try for a new connection. And went to Indane Gas Agency with my "home sale documents". (Here I must say one thing, there is a long queue always. Even Gas booking people have to come and directly report to them as they dont pick up the phone.). My sale Documet has slight different address, as I said "Iyappa nagar, Kamarajapuram/Sembakkam" . But the post will reach me in both the case with proper Pin code details. That Lady told me She can't take this address since it's not the correct address. I went to home immediately (Only 11 AM to 12 AM working for new booking), And took my employers HR letter for address proof. She Said I can't take it as its not Original and It doesn't have Company Seal on it. I was upset and I told understand that we pay 1000 Rs to get a Gas Cylynder its a mandatory one for me and all. No use at all... Last Tuesday my wife gone with my authorization letter, they said customer has to come and sign. Ok.

Finally I went there last saturday with all proof, Employee Original Certificate with Seal and all, they are saying as you speak rules we can't provide you the Gas. What is this ????? Are they rulling Part and I'm begging them for something????

Everyone coming to that office is not happy about their service. All are saying please keep quite and do your work. Otherwise it would be difficult for public only.

Please Please Please Ask them to remove the " Customer Service " Big board said by GANDIJI they hanged infront of their Office.

Please do something to public get respected there.

I'm afraid to get a new connection there as they take revench. They don't want public to speak. There is no politeness.. What they think I'm not able to understand. I could not sleep the whole saturday...

I'm in a very good possition. Why we need to get insulted by them !!!

Poor response from Yadu Gas agency, D-33, Site-4, Sahibabad Industrial Area, Sahibabad, Ghaziabad(U.P)

Dear Sir

I am trying to make a booking for refilling my cylinder on the following no.s[protected]. 2896032, 2896034, 2896035, 2896036

No body is picking up the call at any of these numbers.

Please look into the issue and resolve the same as I am not able to make a booking.

This is a serious matter.

Regards
Akshi
Vaishali Ghaziabad

Dear Sir,
I wish to inform you that I am resident in Kilakarai, Ramnad Dist, Tamil Nadu and Our LPG Gas agent is SETHU GAS AGENCY. In our place most of our delivery boys especially Muthu, Ganesh, Vera and some other boys are selling of gas cylinder in black market and not delivering to the real consumers on time.

SINCE 1 YEARS THERE IS A MASSIVE SELLING OF THE GAS CYLINDERS IN BLACK [mostly selling to Maruti Omni van and they are charging 650 to 700) THEY TELL US TO WAIT FOR 21DAYS TO BOOK A CYLINDER AND AFTER BOOKING THEY GIVE US A TIME OF 10DAY MORE TO SEND THE CYLINDER, BUT THEY TAKE AT LEAST 15DAYS TO SEND THE CYLINDER (they try telling that the load has not come) BUT WHEN THE DELIVERY BOYS COME TO OUR PLACE - WHEN WE ASK FOR A CYLINDER IN BLACK (offering extra money - 600) THEY GIVE USE THE CYLINDER ON THE SAME DAY. WHEN THIS ISSUE WAS TAKEN TO THE SETHU GAS AGENCY-KILAKARAI, MANAGMENT THEY SAY USE TO CATCH THE BOYS SELLING THE CYLINDERS IN BLACK IF WE CAN(with out the notice of the managment how will the gas delivery boys sell the cylinders in black). PLEASE DO TAKE NECESSARY ACTION REGARDING THIS AS IT IS BEING REPEATED EVERY MONTH.

Kindly take necessary action against delivery boys. Delivery boys only creating artificial demand and also instruct RDO to take necessary action against those using illegal LPG domestic gas cylinders in Omni Van

Yours
RajaRaja
Kilakarai-623517
Ramnad-Dist
Tamil Nadu

MY COOKING GAS CONNECTION NUMBER IS 8832 (BAJRANGI INDANE GAS AGENCY, KANPUR, U.P). I ALWAYS BOOK GAS IN TIME BUT ITS A REGULAR PRACTICE OF AGENCY THAT THEY NEVER DELIEVER GAS IN TIME, EVEN AFTER CALLING THEM SEVERAL TIMES. I THINK THEY MUST BE DELIVERING IT TO SOME OTHER PEOPLE IN BLACK. THIS TIME WE BOOKED THE GAS ON 1ST OF DECEMBER BUT TILL TODAY I DIDNT GOT ANY DELIVERY...SOME BODY TOLD ME ABOUT THIS COMPLAINT SITE SO I AM WRITING TO YOU...THANKS

Dear Sir,

Iam a indane consumer with Arjun enterprises (Distributors for Indane) located at no.17, DDA Shopping Complex, Munirka, N.Delhi 110067. My consumer number is 14853 . for quiet some time the supply given by the delivery boy do not have proper seal and also the period of gas use has considerably reduced. on 6th Dec.2008 I personally visited their office made a complaint registered and requested to send the cylinder with weighing scale. Despite this the boy delivered the cylinder in my absence without weighment on 9th Dec.2008. the receipt portion was not signed by my wife. I found the seal tampered and the weight was apparently less. I wish the vigilance department to look in to the matter urgently and deliver justice.

Our distributer telling after 22 days of delivery you can book, then after 10 days cylinder will supply.But they are giving delivery only after 20 days.It is very difficult to manage.
Do not know what is the reason? But something I have noticed that now some people are capaigning for induction heater sale. I do not know any link is there or not?
Please make a note and solve our problem.

Dear sir
myself Dr satyanarayan prusti veterinary assistant surgeon, veterinary Dispensary khaprakhol, in patnagarh subdivision, under government of orissa.I have applied for new connection of Indane gas on 1st week of october with all the required documents at patnagarh branch office. I have also received the letter on 3rd week of November.After that went to the dealer on 25th November at 2 pm, but the office opened at 4 pm and there was very large crowd where I waited for 8 pm and when I did not get any chance to enter into the office I returned back to my home. After 3-4 days when I again visited the office they told me that you should come after 4 days as they have no register which they have submitted to Bhubaneswar. So when again I contacted them on 2nd December they told me to come on 4th Dec. So I again went to the office on 4th Dec they again told me we have no staff and there is also no paper material which is now at bhubaneswar .Again I contacted to the office on 12 th Dec they replied same thing that we have no register and no regulator and told me to contact them after 5 - 6 days.

So for this gas connection I have already spent my 3-4 days.And thing is that it is very difficult me to go to patnagarh so many times by leaving my headquarter.In addition to this the behaviour of the office staff is so rude that they are thinking themself as superpower as they providing gas to people and people go to there and pray for a gas before them.

What ever my knowldge is concern Indian Oil is not a private sector, so people should get good service as it is a govt aided orginisation.

so its my sincere request to through the matter and kindly make an enquerry so that you can able to know howmuch diffuculties people are facing here in patnagarh, Bolangir, Orissa.

thank you
yours
satyanarayan prusti

We are getting supply of gas refills from Kasna Gas agency, sector Alpha 2, Greater Noida. Gas agency is adopting mischievious tactics.They assure supply of gas cylinder after 1 week, but cylinder is not supplied. When we approach agency for non supply, their stereo type reply is that they had sent cylinder but found that the house was locked.
We do not go out of house after booking of cylinder but even then we hear the same excuse. Agency is blackmarketing of cylinders and the cylinders are available at 2 hours notice @ 700/- per cylinder through any grocery shop.

We have a connection by the name of Mr. Rajender Kumar and consumer no. 5080 and Distributer M/S KEERTI GAS SERVICE, 3767, kanhaiya Nagar(FF), Tri Nagar, New Delhi-110035.
we have booked for re-filling of gas but they delivered cylinder having broken seal on 12/12/08 to the female member of the house when no male member is present.when i wanted to complaint, they did not pick up the phone.
therefore i request you to take necessary action.

Thank You!

I have booked for LPG refill twenty days ago. As there is no supply on sight, i approached the dealer PATTAMMAL GAS AGENCY located in West Tambaram, Chennai for clarification. To my utter shock the desk clerk in the front office told that thay somehow lost the one day refill bills and asked us to wait. I keep on waiting and losing hope. To my surprise, I found that INDANE IOC have not keep any online complaint forum to attend the needs of the consumers. One web address in the name of INDANE keep on saying that the 'SITE IS UNDER CONSTRUCTION'. Pathetic.

SIR, I AM CHANDER PARKASH SHARMA A CONSUMER OF RANI BAGH GAS AGENCY VIDE CONNECTION NO RB-8194. FIRST COMPLAINT AGAINST THIS AGENCY IS THAT THEY NEVER LIFT THE RECEIVER OF PHONE. WE HAVE TO TRY TO CONTACT THEM ON TELEPHONE BUT ALL IN VAIN. IF WE GO THERE PERSONALLY AND LODGE COMPLAINT THEY ALWAYS SHOUTED. THEIR BEHAVIOUR IS NOT TOLERABLE.

SECONDLY I HAD SHIFTED FROM MY RESIDENCE 3083, MOHINDRA PARK, RANI BAGH DELHI-110034 TO 3148, MOHINDRA PARK RANI BAGH DELHI-34 NEAR MY RESIDENCE DUE TO RECONSTRUCTION OF MY HOUSE. I INFORMED VERBALLY TO THE DELIVERYMAN TO GIVE THE DELIVERY AT 3148 INSTEAD OF 3083 MOHINDRA PARK TILL THE COMPLETION AND SHIFTING TO MY OWN RESIDENCE. I DID NOT GIVEN ANY REQUISITION LETTER TO THE AGENCY TO CHANGE MY ADDRESS/DELIVERY ADDRESS. IWAS LIVING AT 3148 MOHINDRA PARK ON TEMPORARY BASIS I HAD NOT BOUGHT THAT HOUSE. DELIVERY PLACE WAS CHANGED ON VERBALLY REQUESTS FOR A TEMPORARY PERIOD. HENCE, QUESTION DOES NOT ARISE TO GIVE A LETTER TO CHANGE THE ADDRESS. THEN HOW CAN AGENCY CHANGE MY ADDRESS IN THEIR RECORD. NOW WHENEVER I REQUEST THE AGENCY TO GIVE THE DELIVERY ON MY OWN RESIDENCE AT 3083, MOHINDRA PARK, RANI BAGH DELHI-34 AS I HAVE BEEN SHIFED TO MY RESIDENCE ON 21.1.2008., I HAVE BEEN ASKED TO COME PERSONALLY WITH THE RELEVANT DOCUMENTS JUST LIKE GAS PAPERS THEN THEY WILL LOOK INTO THE MATTER. NOW PLEASE LET ME KNOW WHAT SHOULD I DO ? I AM A JOURNALIST. IF I PUBLISH THE COMPLAINT IN NEWS PAPER IT WILL BE HARMFUL FOR THE DIGNITY/PRESTIGE OF YOUR COMPANY. THE STAFF OF RANI BAGH GAS SERVICE HAVE NO CONCERN WITH THE DIGNITY OF INDANE. YOU ARE REQUESTED TO KINDLY TAKE A STRICT ACTION IN THIS REGARD IMMEDIATELY AND INFORM ME PLEASE. IF POSITIVE RESPONSE IS NOT TAKEN WITHIN 15 DAYS OF THIS COMPLAINT, I WILL BE COMPELLED TO TAKE PAINFUL ACTION AGAINST THIS AGENCY BY FILING A SUIT IN THE CONSUMER COURT. PLEASE DO THE NEEDFUL AND OBLIGE.

THANKING YOU,
YOURS FAITHFULLY

CHADER PARKASH SHARMA
3083, MOHINDRA PARK, RANI BAGH, DELHI-110034.
PHONE NO[protected] MOBILE NO [protected].

dear sir,
i am in govt service and i was trasferred from dehradun to akbarpur, district ambedkar nagar( uttar pradesh) around 2 months back. i got my connection transferred to akbarpur from dehradun. the agency here at akbarpur is not functional for few months. i contacted the jallalpur agency for entertaining my transfer voucher for which they expressed inability. they told they have been given the charge of cylinder distribution only. i contacted dso of the district. he say to wait only. please help me out in getting the connection transferred.

Dear sir,

My consumer no is79677 and this connectation is on name of my father Mr.B.C.Subudhi.

My self susanta subudhi, #-4, Sriram Building, Near Rama Temple, Annasandrapallye, H.A.L, Bangalore-15, Cell-[protected] and cell-[protected].mail [protected]@gmail.com.

I am staying hear last 3 years when i came hear to bangalore that time i was bachlor but before 2 years i am get merried.
When i was bachlor that time a single cylinder was sufficient for me but after merried i had applyed for another one cylinder.

Before when i applied for another cylinder that time i asked to the manager of ananth gas agency that which one i will prefer about that shall i apply for 2nd cylinder or shall i applyfor another new connection?
Then he sujjest me that you apply for another 1 cylinder in this same existing connection then only you can get it with in 2-3 years otherwise if you apply for another new then it will take minimum 5-6 years.
after his advise i will prefer for his 1st answer.

On the date[protected] when i visit his office to get a full gas loaded cylinder then they given me a cash voucher reciept and told me to take the gas from his distrubuter place and i was wait there upto 12 pm then due to some other work i have to plan to take the gas next day morning.
Next day at 10 am again i visit gas office with the empty cylinder and with the slip also but they are again refuse me to delivery the gas at the same time and they told me to wait for them their distrubution place.
When i ask him why you are not able to give me now?
Then they told us that they have no any rule to delivery the gas from this place.
so to avoid the qural i think to do what ever they aresaying just obey them.
I thought to take the gas after 11 am onwards after taking my tiffin.
I put that empty cylinder at my garage (Bike Parking Slot) and go for my tiffin to my house.after taken my tiffin when i came to take the cylinder that time my gas cylinder was missed i serch there and ask to others upto 1-2 hours then i think to meet with the boss of ananth gas agency.
When he listen this matter then he told me that at first you go and complain i regieser in Your police station and after that you came to me with the receipt then i can help you?

Like as his advise i do such as how he sujjest me like that and to finished this process it was taking much time .
Next day when i came to gas agency that time the boss was not there.Then i think to talk with the manager regarding of this but he directly ignore me to listen also.
He told me that for this he can't help me you have to go to its head office which was atJ.C.W road on 4th floor.it will take minimum 1 year to get a cylinder.
I was surprised and when i ask how we will cook then he replied me that that is non of his busieness.
when i asked him about of my 2nd cylinder which was i am allready booked before 1 years then he replied me that again it will take another 1 year now my no is in q.

Same day some of my guest are visit my house when i saw them i am lost my mind and plan to take a another new one cylinder(Stove gas) of 5kg of rupees 700/-

when my wife saw this cylinder that time she told me that she will not cook on this cylinder and before some days she listen from her friend that one gas cylinder was blast on her on of any friend house same 5kg cylinder.
due to of my pressure she agree to cook but i given her promise that to given her this big and safty cylinder(Indane) but not this 5kg?

so many thing i am not able to explain you that now every day we have squarel between us for this gas only and some time also i have to leave the house with out any food.
i have also not confidence with this cylinder which was with me roght now?

when i think that if some problem will happen then i can not survive any more so as soon as possiable i have to solve this issue.
i want to request you to please help me on this regards how i will get a gas(Indane) as soon as possiable.
I am not to right my feeling and motions also may be you can understand or not?
Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, Please, HELPppppppppppppppppppppppppppppppppppppppppppp Meeeeeeeeeeeeeeeeeeeeeee.

Hear there is no any optation to send you the police station copy and my gas receipt also but above i am given everything my details and my mail id also you please send me you mail id then i can send you all the copy of document which was with me.
I think you can understood my feeling .
Awaiting for your positive responce as soon as possiable,
Please take care of your valuable customer.
Thanking you,
susanta