[Resolved]  Indane Gas — Abnormal delay in LPG supplies!

Periyanayaki Amman Gas Agencies — Non-receipt of new booking

For all new connections, they want us to come by 2.00 pm on any workingday. I don't know why ? Since me & my wife both are working, I didn't find any time to go for new connection booking. I just found the time on 31st Jan 2009 & have gone there by 2.00 pm sharply. But they refused to accept & told that it is the month end. Why such systems are followed ? The persons sitting in the customer care are lazy & not responding properly to any persons. Who will take care of this .

Dear Sir,

My Gas Agency is Kandhari Gas Agency, Avantika, Sector-I, Rohini, Delhi-110085

It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."

secondly he bring the gas receipt 2 or 3 days back dated and for booking gas he counts 21 days from the date of delivery. kindly note altogether he is taking more than 16 to 17 days for supply. one Gas cylinder runs for my domestic need for only one month Maximum. I am suffered for loose poeriod one week to 10 days due to delay in supply and for not timely booking. Hence I request for prompt service and timely delivery.
This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries

Since 3-4 years i am noticing that either agency keep their No always engaged or not pick a phone. It is very difficult to contact them. some times it takes 3-4 days to book your request for cylinder.
empoyee specially girls sitting on counter speaks very rudely, If you complain them.
I think lots of customers are facing problem with this agency.
Ph nos of this agency are[protected] & 65155303
Ihope company willtake immidiate action in this regard, so that customer will nit face problem

Thanking you

Regards
Sudipto Chakraborty
C/o D L Chakraborty
228, Pocket-5, Sector-II,
Rohini,
Delhi-110085
Res Phone No.27511453

23.02.2009
A.Elangovan consumer No: 00529
Plot no: new no; 13, old No 07,
Upstairs, Lourdu nagar 10th Street(Opposite to KARTHIKEYAN Inspector house)
K.Pudur, Madurai-7

Dear Sir,

I am Indane Gas user since 1993. My customer No is 00529. Cylinder supply is given through the Premier Gas Agency, Alagar Kovil main Road, Alagar nagar, K.Pudur, Madurai-7, Tamil Nadu.

I am a two domestic cylinder Holder. I have now complaints and suggestions.

Complaint No.1. Last November, (Nov.2008), I have personally booked the cylinder in the said agency on 07.11.2008.
They told that we booked (ie entering in the computer) and the cylinder will be supplied after 10 days. But after 10 days i went and asked them for cylinder. They replied that you are not booked for cylinder, book it now and get it after 10 days.
but, finally the cylinder was supplied after 10days(25+10+10=45days)

Complaint No.2 ; Jan.17th(17 .01.2009), we received the cylinder for booking in January 6th. But, while going to book on Feb 6th 2009. They asked us to book here only on 21st February 2009 because you were supplied with the cylinder on 27th January. However I told we purchased on Jan17th. They checked the bill. It is billed in my customer number and deliverd someone else. I mysel or my wife didnot sign in it.We never received on 27th Jan 2009. How it is possible to give two cylinders within 10 days interval for a customer by your Agency.

Now on 23rd Feb.2009 alone they booked and told us the cylinder will be supplied after 15 days.
(21+15+15=51 days)

My questions.

1.How many days we have to wait after getting a cylinder to book for the next refill one?
2.II am having two cylinder connection. How long i wait 21DAYS, 45 DAYS, 50 DAYS OR TWO MONTHS. to get the refilled cylinder when it exhausted.
3. Why your Agency are cheating us like this? You don't have any control over it.
4. Each and every booking time is now give heartfelt pain.

Suggestions:
1. Please instruct your agencies to have the wriitten notice to be displayed in the BOARD about date of refill booking revervation no.
How many days between a cylinder you have to wait.
What is the actual cost.

2. In 1993, we had the consumer pass books, wherein the booking dates and the receving dates are entered. Why can't you issue such consumer pass books to avoid the cheating by the Agencies.

3. Please Instruct your Agency and make sure the proper distribution of refilled cylinders promptly.

4. Shall we have book a case in Consumer Courts, if this type of cheating continues. pl. Don't get angry with us, that much badly we were treated by your agency people.

5. Modern day Computer booking is alright but it should be transparent to the consumer.

Please take necessary steps and we hope the refilled cylinders to my family will be supplied properly because we are using INDANE GAS since 1993. This NEW AGENCY ALONE DOING LIKE THIS. The Previous KARTHIKEYA Agency was one of the prompt supplier of the refilled Cylinders. We appreciate their Customer care Attitude.
Please advice your INDANE GAS, INDIAN OIL CORPORATION Branch in Madurai, TN and ask PREMIER GAS AGENCY to make proper supply to the affected customers like me.

with thanks and regards

A.Elangovan
Consumer No; 00529.

Indane Gas — abnormal delay in refill supply

I am a resident of Sivagangai, Tamilnadu. My Gas connection number is 5161. The distributor of Indane Gas is "Vinayaga Gas Agency'. I have two cylinders (main cylinder+additional cylinder). The distributor says that a refill supply will be given to a customer only once in 40 days. Because of short supply the gap in between two successive refill supply is 40 days. ok. But they don't consider this 40 days gap system for additional cylinders. I wish to know what is the use of possessing additional cylinder?

Kannappan
16/3 Sasthiri 5th street
Sivagangai-630561

Its very easy to resolve all your issues within 30 days, please file RTI application (first call them saying that i am going to file RTI, if he challenge then definetly file RTI, once you file it he will die, Pls update me and also help to others, its your responsibility to aware other and get this country corruption free.), for more detail visit this site. RTIINDIA.ORG (All the details, Sample forms and how to submit the application)
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i am trying to get NEW LPG GAS CONNECTION from raghu gas agency of indane in gurgaon

from last two months(from feb 2009) i have been ignored by telling me that new connection shall

be available only from next month. now also i am told that new gas connection is not available in

march 2009

from
vikram
[protected]

LPG REFILLING SERVICES BY IOC(INDANE) — NOT SUPPLYING REFILL CYLINDER EVEN IN ONE WEAK

I BOOKED MI REFIL REQUEST ON IOC TOLL FREE COMP. SERVISE AS ON 30.05.09 AND MI REQUEST NO. IS 3 BUT WHEN I HAD NOT REC. DESIRED CYLINDER BY 08.06.09 I ASK MI AGENCY TANWAR GAS AGENCY, PITAMPURA, DELHI-88 THEY TOLD MI NO BOOKING IS THERE IN MI CODE T-60 SO CAN U UNDERSTAND WHAT IS THE STATUS OF IOC SUCH A BIG BANG PSU.
MI REMARK VEEEEEEEEEEERYYYYYYYYYYY POOR SERVICES FROM IOC THERE AGENCIES DO WHAT EVER THEY WANT TO DO VERY SHAMEFUL. MI CONTACT NO. [protected]

YAH IOC IS A VERY MIS MANAGED CO.

Indane Gas — Malpractices, poor service quality

Indane gas distributor at Shaikpet, Hyderabad, Madhavi Gas is a cheat. They never supply cylinders on their own, never take bookings on telephone (their number is not accessible). When picked up clinder from their premise they are supposed to take Rs 8 less but they always take the full charge. Moreover they are extremely rude and apathetic.
I was given a letter saying I was eligible for a second cylinder connection and when I approached the said dealer with valid documents they told me to come later in the afternoon. When I went in the afternoon they locked their main gate and refused me an others an entry into their premise.
I called up the sales officer of Indane gas Mr. Nagaraj but he refused to hear my complaint and was curt on phone.
Speaks volume about a companies service.

Shareholders of IOC beware...this company sucks in terms of service and if there is a first opportunity to walk out of this monopoliics regime, we'll do so with impunity.

Indian oil corporation — Cylinder Supply After 42 Days

Dear Sir/Mam,

I am a Coustomer of Indane Gas Through "Rajendra Gas Service", Ambabari, Jaipur
& My Service No. is R-3335
There is provision about gas supply that agenct has to supply gas in every 30 days period automatically
We have not need to book gas.

My gas must delivered on 18th July, 2009 but after many query and phones it's delivered on 30th July, 2009 (After 43 days)

I always got problem receving gas refil cylender

There are Thousends of coustmers, who are getting problem with "Rajendra Gas Service"
Please Solve My Problem so that the supply will on time in future.

indane gas(LPG) — Delayed supply

We are facing problem of delayed supply of LPG gas from M/S Raghu Gas, Khandsa Road, Gurgaon for the past three months. They supply after about month of booking for refilling. My wife has to visit several times before the gas is supplied. Many times we go to restaurents to save gas for morning urgencies. I have double cylinder but both of them become empty at some occations. Kindly help because situation becomes worse in winter season.

there is black market of cylinders in the raipur lakhenagar area and that makes it more painful bcoz they are doing black market in the same counter ...n i also wana is it realy works to complain here or this is just a formality, , , , , , , , , , , n they are giving cylinders in 42 days or even more late ...plzzzzzzzzz cancel tthere licence or make a legal action abt this n i ve even given my id regarding any query ...n if there is any other local action which i can take place than tell me ... i wll do that too...

Indane Gas Service/LPG Cylinder — DELAYED SUPPLY OF REFILLED GAS CYLINDER

Respected Sir,

I, SANGEETA R/0 17/3, Ram Nagar, Delhi-51, have a Gas Connection no. 8615 with SRI LAXMI SERVICES, A-20, RASHID MARKET, DELHI-51. I have book for filling the gas cylinder on 16.09.2009 on Telephone No. 25611260.

On 24.09.2009, I personally gone to the above gas agency and enquired the status of my riffled gas cylinder, The staff of the gas agency assured me to delivered the cylinder with in one or two days positively. After 24.09.2009 I have made so many calls to gas agency on T.No.22455205, 22465591 but all in vain. Sometimes we could not make an urgent call for booking the gas cylinder with the agency because the telephone numbers given by them remained unattended, engaged for long hours.

On 02.10.2009 I again booked for riffled gas cylinder on Tel. No.25611260. On 07.10.2009 at 09.20 A.M, I have received gas cylinder after 20 days.

Keeping in view the above , I would like to request your good self that the matter should be enquired from the gas agency for delaying of gas cylinder to the consumer, which is being a essential commodities and such delay had caused embarrassment to the customer. This is not the first instance with me, but it is in routine matter in the past also. The matter should strictly be taken up with the above gas agency for harassing the consumer despite of availability of gas cylinder with them.

The action taken against the gas agency in this respect be intimated to me.

Thanking you,
SANGEETA, R/O, 17/3, RAM NAGER, DELHI-51.
TELEPHONE NO.20440262.

shell gas services — cylinder not given after booking

cyllender booked on 23/09/2009 no-8628 but suplly not given after repited reminder till date 10/10/2009.
in between also meet to area officer but not suplly given.

thanking you

rakesh
([protected])

We booked Domastic GHas cylinder w/ your North end Gas Center, Prasadpur near Rail gate No 11, Barasat. N. 24 Pgs. ( Tel ;[protected],[protected] as early as on 19 Sept.' 09. Unfortunately No Gas is received till this day, Oct. 14' 09! Your dealer not even answers/receives the phone calls.when we dialed

We are under a great disadvantage and suffering. Can you please help and oblige.

N. Dutta : Customer No. T 653.

Indian Oil/ Indane Gas — Delayed supply of LPG gas cylinder

Reference Connection number: 05330
Agency: ELA Gas, Shop no. 50, Pocket A, Sector - 93, NOIDA
Name of Consumer: Baljinder Singh Sood

We have been booking our requirement with the ELA Gas. Even after 12 days they have not supplied the refill cylinder and they keep all there telephone switched off. This creates lot of inconvenience and they do not bother to inform when the supply will be made.

Indane Gas - LPG cylinder refill — Not / delay in delivering refil

Dear sir,

I posted compliant on 02 November , 2009 on this subject , but regret to note that no solution as come out as of now.

I am Indane gas customer , consumer no. 50580 under his authorised distributor M/S Rajasthan Gas , Kota Junction , Kota ( Rajasthan). I booked my refil on 14 October , 2009 ( plaese check records) & as of ywt I am to get my refil. Most interesting , I am on regular follow up for my refil and continues with some false & baseless excuses & promises.

The peak of episode of today that on follow up for my refil they confimed that my refil is under delivery & can be delivered any time so I shold at my home to recieve. Whole day I am waiting to welcome his delivery boy but as usual I failed. This is very common problems I face on all most all the times for his services since begining.

My request is not limited to lodge a complain to get my refil but to know what shall I do get out of this mess. I want to change my connection with other gas company to expect for relatively better service. I donot think there is any out other than this.

I would like to ask Indane official to enquire and reply back suiatbly the reason of delay and preventive measures for not to repeate same in future. I donot know wheather I should extruggle to get my answer same as I do to get my refil.

Regards

Shivesh Kumar Chaudhary
Kota

LPG Gas — Refil Cylinder not Deliver till now

GAS REFFILING PROBLEM

Gas connection no. 12040

I had given request for booking of gas on 7th November 2009. Gas booking was done but reffil cylinder not deliver till date, regular follow up at gas agency no. agency people replied me and said that gas will be supplied on 10th November 2009 but no service request was made. Till today 02nd December 2009, inspite of daily followup by visiting both gas agency and by telephone, no gas supply has been made. Since beginning these officials are saying that they will supply the gas within 4-5 days but it has been around 25 days but no service request has been made.

Request you to take necessary action for the same.

cylinder not suplied — cylinder not delivered regularly

Indane LPG Gas Complaints - cylinder has not dilivered after booking
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Indane LPG Gas


cylinder has not dilivered after booking

we have connection from priya gas Agency Tiruvarur,It is the story of every time and is of every one in the area. Agency is black selling the gas to the sweet makers and to the hotles in the area, which is absolutly wrong and no checking is there by the related officers.

My name is Saurabh Gupta. I have two connection of indane gas. consumer having C.No-003082
Name o[censored]mesh gupta and second is C.No.008248 Name of Mahesh Gupta of 'Maharani Gas Service' Name of thee owner of Gas company is Poonam, Sidhpura Distt. Kanshiramnagar U.P. Mobile No. [protected], [protected]

It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practice, we booked for new refill on 29/9/2007 but after elapsing 9 days further, i enquired on 07/10/07 for my new refill over telephone. They said that another 12-15 days will require to deliver the said cylinder. That is lead time will stood as -21 days + 9+12 = 42 days. It is very unfortunate to note that a fresh cylinder will come after 42 days. And Sometimes gas comes but we have no any information when gas is over comed and Distributed.i think that gas cylinder has been delivered to Black Person.(Who give more money and they don’t have any valid connection.
So sir this is quite not fair this is impossible that any family can bare without 42 days without a gas cylinder.

Sir Please take desire action.
I hope so this matter is solved within 3 Days.