[Resolved]  Indane Gas — Poor service by gas agency

Dear Sir/Madam
There are thousands of family member are Indane gas consumer of Vindhyavasini gas agency, station road Buxar . I would like to tell about very poor service in supply of gas cylinders and very harsh in their response .There is a very pathetic situation of gas supply by that agency . It is a nightmare for consumer to get a gas cylinder. The dealer taking illegal advantage due to sole distributor of gas cylinder. The public is being taken for a ransom. Customers have to literally either beg or fight with them or each other. First of all they never deliver gas cylinder to room. Every one has to go personally to book. People may be seen qued in numbers outside gas warehouse. Secondly, after booking and lapse of 3 weeks time, the dealer did not deliver the gas. They always tears about less supply of gas cylinder by company but They always black market the domestic cylinders to commercial establishment for more than 600 Rs And put the domestic supply in trouble. If you want refill without booking you pay 600 Rs. or more or you will wait for two or three month.

I would like to draw the kind attention of concerned authorities towards this and i request them to take remedial measures. I think to solve these consumers’ nightmare problems stern action like rejection of dealership of Vindhyavasini gas agency should be taken. By looking rising number of consumer the no of distributorship should be increased immediately . Consumers should be saved from the monopoly of dealer .

Kindly solve our problem at the earliest.

Shiva Nand Upadhyay
Charitraban Buxar

My Cylinder is leckege problem not attend complaint at godown as on 12.03.2009

customer no.AT.4956 th. Avtar Gas Ludhiana

Godown mobile no. is switch off.

My consumer number is 888 (Mr. Ramesh Kumar & Hari Mohan Chopra)

It is very difficult to book gas with the distributor since his only 1 phone number for booking. No one is picking up the phone. It is a herculian task to book refill. There should be some other way of booking and confirmation of booking through SMS or more lines should be added to this booking number OR their should be the online booking facility also.

my customer no.24130
mathai abraham
valliamthadathil koorali p.o kottayam(dist)kerala.
sir.
I am a customer of marymatha agencies ponkunnam phone no.[protected], 221098
I booked gas on 28-8-09 but yet today they donot deliverd.I contacted today at the agency office and make an enquiry their replay was very disappointing they are not ready to deliver gas before 18-09-09.sir please take an immidiate action to deliver gas at the earliest.