Indian Oil Corporation [IOC] Complaints & Reviews

I have complain of Vasno gas service, RURA kanpur dehat to responsible officer of IOC but there is no action I think everybody involve in black marketing alongwith IOC officers.Here I have attached all mail whatever I have sent to IOC officer,

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To: [protected]@indianoil.co.in
Subject: Fwd: Re: Re: complain of Vasno gas service Rura kanpur dehat
Date: Tue, 14 Apr 2009 02:12:33 IST
Cc: [protected]@rediffmail.com

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Hi sir,

Please consider my complain otherwise we will handeled it diffrent type.
so We are waiting for you response.


Team
Complainbox

Note: Forwarded message attached

-- Original Message --

From: "complain " <complainbox.[protected]@rediffmail.com>
To: "sudhakar giri" <[protected]@rediffmail.com>
Subject: Re: Re: complain of Vasno gas service Rura kanpur dehat
Thank's $ Regards

Members of complainbox
REDIFFMAIL.COM

Hi sir,

After complaing this mail the behavior of owner(Naresh Mangal)was some changed but now a days he is following same so we have alots of trouble which is created by owner. one thing May I know after howmany days customer get next supply (21 days or 40 days) what is the exact duration please let me know because of he delivered next supply of LPG to customer after 40 days.

We are going to complain of his in vigilance department of Indian oil.



Thanks & Regards

Sunnny
Complainbox.81 group

On Tue, 06 Jan 2009 sudhakar giri wrote :
>Kindly give your name, address, contact no. and consumer no. so that the matter may be further investigated.
>
>Regards,
>
>For Indian Oil Corp.Ltd.
>Sudhakar Giri
>Sales Officer
>
>
>On Tue, 06 Jan 2009 complain wrote :
> >
> >Hi Sir,
> >I have a complain regarding vasno gas service Rura kanpur(Dehat)Behavior of owner(Naresh) is too bad.every people who has conection of LPG from him suffer each and every day. Could I know the whole process of LPG cyliender because he give next supply after 50days and there is no rules and regulation provided by indian oil everythigs depends on owner.
> >
> >So please take action against Vasno gas service otherwise I have to go at higer level.
> >
> >Please do reply me which type of action taken by you.
> >
> >
> >Regards,
> >SUNNY
Thank's $ Regards

Members of complainbox
REDIFFMAIL.COM

Dear Sir / Madam

I Mr.U.Srikanth gave request for second sylender on 21/03/2007 and they gave me waiting list of 875/25 and consumer no K-26452 in the name of my father (Mr. U SHYAM SUNDER RAO) at Kalpana Gas Agency, KPHB colony Kukatpally, Hyderabad-72.

i visited so many times to agent but till date i did't received sylender and they are saying that sylender not sanctioned from head office.

now i request you to sanction extra sylender and look in to the matter.


regards

U.Srikanth

[protected]

There is a gas connection in the name of my father in law, connection no. is D-2908 of M/s Domestic Gas Service, C-75, Sector-O, Aliganj, Lucknow of Indane Gas. They supplied me a gas cylinder on 28.03.09 which was leaking and smelling very badly. I have reported so many times to the Dealer. But got no response. Defective gas cylinder is kept in my house, which may cause serious accident at any time.

Please take remedial action at your end.

(ARCHANA SHUKLA)
MMIG-1/26, SECTOR-A, SBI COLONY
SITAPUR ROAD SCHEME, NEAR RAM-RAM BANK CHAURAHA
ALIGANJ, LUCKNOW

[protected] (MOBILE)

sir i am resident of seohara when i goes for registration of a new connection then manager of seohara gas service Seohara Bijnor says the new connections are banned so you come later while they are charging 525 Rs for SV & gas book from hundred of consumers and they are keeping gas & issued double cylinder themselves and sales these in open market (black)
i also talk to area manager & chief area manager in this refrence but there is no result it seems they have feel good with the distributor please tell me it is right or wrong
the distributor charges 313 from godown instead of 305 and charging 320 to 325 for home delivery
please take some necessary action against this
maya ram
milkiyan seohara bijnor

I am an indane gas cons cons no;28793 with Bright at COIMBATORE. After returning back from out station after 6 months and 10 days, I was asked to produce an appn alongwith zerox copy of ration card, show original deposit voucher personally.When I went to the agency I was asked to produce zerox copy of the original deposit receipt as well.Zerox copier being 1 km away and at first instant they have not asked for zerox of the same, I have told them that they will be given the copy when coming for verification. The staff was so rude that they will not book untill I give them the copy.Now I am without gas for last 4 days.I wouldn't know whether the supply would be effected or not. When contacted the Customer cell Mgr Sri.Thiyagarajan, he has assured that the supply would be given and verification done alongwith supply. Till today no action.
Why such conditions first of all ??? Going out of station is not a reason for default!! I request that such terms should be scrabbed.Kindly redress my grievance immly since I am without gas now.

Dear Sir,
my lpg gas connection number[protected], is attached with the nearest gas agency named M/S BAREILLY GAS AGENCY, NEAR KAVISHA MOTORS, RAMPUR ROAD BAREILLY (U.P) but the gas properietor is not at all serious in his job and takes about 35 to 40 days to supply lpg .even more he expects personal requests repeatedly for supply of gas ans some times he does not attend to the telephne calls . You r requested to take necessary action to solve this problem .

thanking u

khan iqbal akhtar
682, beharipur, civil lines
bareilly(u.p)

I, LALIT DABAS, have approached the above mentioned Indane gas supplier of Delhi about twenty times since March 2009 for getting a new gas connection. Every time the dealing person there tells me that come after a week or so where as Indane site tell that new connection is available on demand. When asked them about contact number their area officer they denied and advised me to meet the manger/owner. I tried to contact the manager but he was not available any time. What should I do in this regard

My consumer No.5664, attached to M/s. Udai gas Agency located at 7, Smriti Mansion, Lohagal Road, Ajmer (Rajasthan).
This agency has multiple and fake connections and uses them for black-marketing. Udai Gas Agency uses its so many fake connections to create artificial back-log due to forged connections. They even book a new cylinder after to many requests and visits to the agency. Please! Take immediate action against distributor.
Uneducated, ill-mannered and irresponsible staff
Uneducated staffs of the above said Gas Agency is irresponsible and used filthy language against me when I visited the agency to inquire about my cylinder.
Abnormal delay in LPG supplies!
Is their any rule/practice that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder?
As per the practice/rule of the supplier, a new cylinder is booked after 21 day of receipt of last cylinder. I booked the cylinder on which was delivered after 30 days i.e. 21 +30=51 days. Several verbal reminder were given to the Udai Gas Agency but the answer was that gas is not available while it was readily available in black-markets by the Udai Gas Agency. How a family will manage 51 days with supply of only one cylinder. I want to bring this fact to the notice of appropriate INDANE authority for looking into the matter and take immediate action and enquiry for the black marketing done by the gas supplier.The telephone numbers are also always busy and I am finding it very difficult to even book a new cylinder .
I hope for immediate action against the supplier.
Kindly take care and instruct the agency to change its behavior with consumers .This is a general complaint.
With regards
Dr. Suresh Garg
475 A/3 ‘Shanti Niketan’
Police Lines, Ajmer
Rajasthan -305001
Email-id-: [protected]@gmail.com
Phone-:[protected]
Mobile-: 91-[protected]

I am approaching your dealer Kirti Gas Service 3767/First floor Kanhaiya nagar Trinagar Delhi (code no 9107223) for applying a new domestic LPG connection along with my residence proof doccuments from last Five month.Every time they told me that new connection are closed. After approaching many time they have registered my request on dated 23/01/2009 through booking no. [protected] .Again i have approached many time for status of my request but every time they told me that when new connection will released you will got registration letter. ultimately i got a letter on dated 26/03/2009. i went to agency incharge for issuance of cylinder then dealer insist me to buy Gas stove, otherwise he is not interest to realse LPG connection. I told him clearly i need a LPG connection only because i am having good quality LPG stove. Then they have taken Rs. 150.00 from me for inspection of the same. inspection was carried out after four days & inspector was found that Gas stove is working properly & It is a ISI mark product. i again visited to agency for issuance of cylinder but now they told me that you are using gas stove that is not new one. so you have to purchase the gas stove with us only then we will realase the new connection.

Hence I request your advice for proceeding furhter to get a new LPG domestic connection.

My contact no is [protected]

Dear Sir,
I am a customer of
Trimurti Indane gasSakri (District-Dhule).Maharashtra. 424304
Distributors code 191785.
Phone No. is[protected] .
My consumer no.830 and card serial no.WR 469871. I am not getting second cylender.When I asked for it your distributor he asked me for 2400/-(Twenty four hundred rupees) and it is without recipt.Please informs me the excact charges for second cylender.

SIr,
I am Sri Chandra Nath Ghosh, inhabitant of Vill-Naita, PO- Champadanga, Dist-Hooghly, Pin-712401, Phon no is [protected], I went Indane Gas Service Centre in Tarakeswar for a new connection. But they intentionally denying to take my application and replied verbally that "this is not the time of issue a new connection and it will issed latter." It is going on since eight months long. Till now I have visited to this office and requested. As usual they denying me to take the application. Tarakeswar branch is my nearest branch.In this circumstances my request that kindly arrange me a new connection otherwise kindly guide me what is way to get a new connection and oblige.Thanking you. MY ADDRESS REPEATEDLY GIVEN BELOW VILL- NAITA, P.O. - CHAMPADANGA, DIST- HOOGHLY, PIN-712401, PHON NO IS [protected].

The dealer who is Arvind Gas Agency, Sonipat declined to renew the Gas Connection on the pretext that it has to be renewed by the Sr. officers of the Indian Oil Corpn. and are reluctant to renew my gas connection. For the last 4 years we were not using the Gas Connection as we'd shifted to one of our distant relative in another city but now we have come to our place at Sonipat and want to renew the Gas Connection lying unused for 4 years. Please resolve my problem/ cite some rules and regulation for renewal of the Gas Connection.
Sanjeev Kumar
Sonepat
[protected]

Due to unavoidable reason, I was out my residence for few months. During this time L.P.G cylinder supply was not required by me and hence booking was not done.After returning back to my residence at uluberia I wrote a letter to concerned L.P.G distributor M/S Pal Enterprise, Panchanantala Road, Bauria, Howrah on 22.09.09 for regularisation of supply.
Till date regularisation has not been done and I am not able to book the L.P.G for supply.

I hold a gas connection (INDANE GAS) through M/s Rukmani Gas Service, Nirala Nagar, Lucknow, in my Father's name Mr. Vyas Deo, the Consumer No. being 5083. In the booklet provided by the Dealer there are two phone numebrs mentioned (2789334 & 2788050). Both the numbers are perpetually engaged. However if one is lucky, the second number is picked up, but when requested to book for a refill, the consumer is asked to dial the other number, which is practivcally impossible to get through and even if it is not engaged the phone is never picked up.

Now, my contention is what the hell the use of giving the 'FACILITY' of Phone booking? Could you please provide me an alternative for booking of Gas refill on regular basis, except physically going to the agency.

Please doo forward my complaint.

Sir,
I, R. JAMALAIAH holding the Gas connection bearing No: MGA-23093 since 21st July 2006 with Madhavi Gas Agency, Indane Gas Distributor, 8-1-307, Shaikpet, Hyderabad which is first transfer from New Delhi. I have approached the Agency several times for conversion the same to double cylinders but rejected saying that there was no orders from the Company for provision of second cylinder facility.

After several requests they have registered and issued serial number to me was 796 on 3rd May 2008. But I could not get the provision of Double Cylinder with reason that there is no order from the Company. The undersigned is facing much problem for getting Gas with single cylinder, as such, you are therefore requested kindly be arranged to provide the Second Cylinder at the earliest.

With regards

Yours sincerely

Signed/-

(R.JAMALAIAH)
H.No: 2-48/262/F2,
TELECOMNAGAR,
GACHIBOWLI,
HYDERABAD-500 032

Sir,

i am submitting that I have booked for refil on 16.03.09 and as on today I have not received the refil and further I have contacted your Area Sales ASsistant manager or so by name Mr. Kondala Rao but in vain please help me to receive the refil early as possible. Earlier also we have given complaints to you but in vain. EVery time i am facing problem with happy home distributory at Visakhapatnam in supply of gas refil and further they do not respond over phone properly and without giving any responsible answer they keep away the phone.

My consumer no. is 23337, Happy Home agencies, Visakhapatam. My Phone No.[protected]

I am from NAGPUR. I have Gas Connection of Indane (IOC) Gas, with "Risha Gas Agency", Hiwarinagar, Wardhamannagar, Nagpur - Consumer No.: 15222.

This agency is not supplying the cylinder in time. Every time when we book a cylinder, he tells us that about 15 days will require for delivery.

At present I booked for cylinder on 04/04/2009 and when today i.e. 07/04/2009 I inquired from him about my cylinder, he told me that 15 days will more require. Due to this I complained about him to local IOC officer at Nagpur. As a result he supplied me cylinder, but soon after that he came with 2-3 persons in my house and threatened me to give some extra cash. But I refused to give it. But he threatened me and my wife, entered in my house and by force taken away from me the extra cash of Rs. 330/-.

Some days back, I have complained about him on Internet & Media for his not supplying the gas cylinder. At that time, he came into my house with a gas cylinder and said that you withdraw your complaint and promised me to give cylinder in future in time. He also wanted to give me the gas cylinder at that time, but I refused to take it. But he said me that he is giving this cylinder as an gift to me and by force left the cylinder in my house.

Now 6 months have been passed to that incident, but because of today's complaint to IOC, he was so angry that he came with 2-3 persons in my house, threatened me & my wife and by force taken away the extra amount of Rs. 330/- from me.

This type of goonda activity is adopted by him. IOC should cancel his agency.

Area Sales Manager
LPG Division, IOC LTD.
Meerut

Sir
I Booked LPG refill on 12.03.2009 and regert to write that till today that the cylender has not been delivered. When ever I contacted vendor his behavior was very rood. Kindly look into the matter and arrange the delivery of LPG.
Thanking you
Parmod Kumar
Mobile [protected]

Sir, I am a consumer of indane gas with consumer no R-562 with DEVENDRA GAS AGENCY, AT & POST: AMBAJI, TALUKA: DANTA, DIST: BANASKANTHA, GUJARAT. I have booked my cylinder on 26/03/09 but i have not received my cylinder till duedate despite of repeated request made to the agency, kindly look into the matter as i am not only the consumer who is suffering from this almost every consumer of Devendra gas agency is facing the same situation. Looking forward for your response.

Year together the delayed supply of gas cylinder is the greatest burning problem of this area people. cylinder is being sold to the business people for hiked rate at black market, intern, people are getting 10 days delayed supply even after a long fight with the agency workers. Owner is some ware else, who is not interested in this management activities. Since the ownership holding some political background, none is interested in any legal actions. This is the complaint for the whole of our area people.

Nobody can contact Indian Oil Corp., authorities over phone because it will be the busiest phone as equal as to Dr. Man Mohan Singh. Handovered reports in writing from our side went to dustbin as usually. Take action against and send immediate communication to have a good faith on your esteemed organization Thanking You..