Indian Oil Corporation [IOC] Complaints & Reviews

I am Manju Mishra, Consumer No. 017331 dt.20.05.2005. I have a Indane Gas Connection through
the agency Seva Fuel, Nimta, kolkata - 700 049 Tel. no.[protected]. I had applied for the double cylinder through Reg. no. 1054. Now I am facing the problem because my children are so small. In this situation pl. inform me that what to do to get double Cylinder.
Thanking you,
Manju Mishra
Subhas Pally
Nimta
Kolkata - 700 049

i am a lpg consumer in nagpur, the gas connection is in the name of my mother viz.sakina shabbir husain, the connection is with M/s. Dhurve Gas Agency, Nagpur and my subscriber number is DG/3681, last time i took the lpg cylinder on 19/07/08, and after that as for 3-4 months my place was closed due to some personal reasons and now when i return back to nagpur and applied for lpg gas cylinder on 22/02/2009, the distributor refused to give the cylinder stating that the gas connection is dead and asked to give in writing an application with copy of original document of gas connection. i wrote an application and enclosed the copy of documents as instructed to me and submited it on 23/02/09 with the distributor & he assured me that the gas connection will be activated in 15 days, later on after the lapse of given time of 15 days i visited to his office 3-4 times and asked about the matter but the office staff did not gave a satisfactory reply stating that the application is forwarded to the regional office and yet not processed.
you are therefore kindly look into the matter and do the needful as earliest as possible

Dear Sir / Madam,

This is second time, I am lodging a complaint about enormous delay happening in supply of LPG. We have a domestic gas connection with Thachampilly Gas Agencies, Wadakanchery, Thrissur Dist. Kerala. This connection is in the name of my mother aged 70 retired from Southern Railway and my family comprises me, my wife our 2 small kids and parents. We both are working and my parents are retired. We leave for office morning at 8.30 am.

We have booked a cylinder on 19.01.09 and till date, we have not recieved the same. Whenever we try on their 2 landphone numbers, it is getting contineous engage tone. Once I have sat down in for 30 min at a stretch to acces them but in vain. Even if you get them on-line, the people who pick up the phone will be vey arrogant and rude and it was seeming that you are calling them to avail a free cylinder or some free service. As you know, if the service we deserved to get, are not getting, obvisouly any one may get annoyed and when we ask them - why this delay always...? without responding to this, they simply disconnect the phone, which is a real insult to an annoyed customer.

I am also working in a cusotmer oriented company calls Reliance Life Insurance as a Branch Manager and when we come across to such a filthy treatment from people who responsible... just tell me, how will we respond.

Today (19.03.09), exactly after 60 days from the date of booking and even after almost 18 - 20 min contineous trial on their phone, I got them on line and intimated to them that I have a small baby at home and my parents are aged, please try to deliver one Cylinder. To this, I got response that my turn will come in next week only and if you so desparate, just come to their office and if it is available I can take delivery of cylinder from their godown, which is about 1.5 km away from their office. Then I took a leave and gone to their office, where I have found a croud of about 60 plus customers gathered infront of their office. Few of them got the bill printed and have been asked to go their Godown to take delivery of cylinder. After almost 1 hr waiting infront of their office, one girl has told me that stock has been over and you just call on tommorrow to confirm whether they have any fresh load has come.

Now, please advise me what has to be done in this regard. As I told you I am working in a Insurance Company and we are standing in March. I have already taken a leave on today and tommorrow also I have to try my luck to get a cylinder, thats even after having booked for more than 60 days.

Please do resolve this issue on a war-foot basis to carry a good impression about a company, which has been awarded a "superbrand" in the country.

Regards,

Shaju Chacko
[protected]
[protected]

Sir,

I have a/c of Domestic LPG at M/s Anirban Gas Agency, Laketown, Siliguri. I have siingle cylinder a/c of No. AN-0479. Every month the agency is taking the advannce booking after 10-12 days of the delivery
of the last Cylinder. Then iit is taking at least 35-40 days to deliver the same. Even some times it delivers the other consumers but due date of my cylinder have passed.
Is it possible to run with single cylinder for a family having 4 Members for 35+10=45 days ? On the other hand the Tea stall, Fast food stall are getting evry now and then the domestic LPG cylinder.

Is there any solution to get rid of this problem ? Have you any good reply of this complaint ?

With regards.

Dipankar Ghosh
Lake Town, Siliguri
West Bengal

Sir,
This is Gutta raj kumar from gudivada, krishna district, andhra pradesh.I have been using INDANE GAS CONNECTION. we were told that we can book for a refill cylinder only after 21 days of delivery of the cylinder.when we book, we will never know when it is going to be delivered..The dealer name is Sai Suvarna agencies, gudivada. this kind of arrangement is particularly inconvenient for people who are employed. why people have to wait for 10 to 15 days after booking for a refill cylinder. the details of the company are not even put for display. we cannot even make a complaint or get a clarification from the Indane gas company, in issues of difficulties. I am able to get 8 cylinders per year. which are insufficient for us.
Phone NO:[protected]

sir/madam
m/s milind gas agency, washim, Maharashtra,
is only gas distributer in washim which is district place.

just like me others also want new gas connection but owner refuses to accept application for waiting list for new connection. he say govt imposed ban on new connection.

but he gave new gas connection in black for rs10000/-

in this way he harassing the consumer as he is only one gas agency in the city.

i request you plz look into the matter & do needful in this matter.
thank you.

KOI MUJHE BATAI, MAIN KAHAN JAUN?

CONSUMER NO. 46448- SHRI NIWAS GUPT
DISTRIBUTOR: 177183 - S.M.ENTERPRISES, ARA, BIHAR[protected]

I MADE COMPLAINTS EVEN THRU EMAIL IN LAST 5 DAYS AND ALSO ON[protected]INDANE, PATNA, PATNA OFFICE DIRECTED TOWARDS PROP. OF S.M.ENTERPRISES[protected] THEN DIRECTED TO MR.GAURAV MAURYA[protected] OFFICER OOF INDANE. HE ADVISED TO SUBMIT COMPLAINT ON TOLL FREE NO WHICH IS ALWAYS BUSY. I AGAIN TRIED TO TALK TO MR. MAURYA BUT HE DID NOT TURN UP AND SWITCHED OFF HIS MOBILE (17.03.2008 TIME 03.45P. APPROX.).
I AM STILL UNABLE TO BOOK AND GET REFILL OF MY INDANE. MAY BE I HAVE CHOSEN THE WRONG PATH WHEN I CHOSE INDANE AS A PARTNER TO MY KITCHEN. BUT NOW PL HELP ME TO GET RID OF THIS SITUATION.
SANDEEP KUMAR S/O SH. SHRI NIWAS GUPT
PNB CIRCLE OFFICE ARA BIHAR[protected],[protected]

I have a gas connection registered in the name of my father since 25 years. Due to such long time, the original papers got misplaced. After my father expired, I sought transfer of ownership. But they refused to do that without the original papers. Also they are not acepting the booking for gas. We are being harassed to no extent.

Sir,
Sub:: Consumer No. 34724 Thru Apna Bazar, Ajmer

This is to inform that I booked my Gas cylinder on 14/2/09 vide booking No. 4653 and the supply was recd. on 14/3/09. The supplier is taking the booking after 21 days of supply which make this waiting period for 52 days (31 days+ 21 days).
I would be greatful if the matter is taken up and supply is made proper.

thanks and regards

To,
The Area Incharge, Bhilai, Durg,
Indane Gas Distributor,
Indian Oil Corporation.

THE GAYATRI GAS AGENCY, RISALI, BHILAI, DURG (CG) HAS CHANGED THEIR GAS BOOKING BSNL TELEPHONE NUMBER 0788_2293030 ...BUT HAS NOT BOTHERED TO INFORM THEIR CUSTOMERS OF THIS CHANGE. For last 3 years, the BSNL has allotted the same number to my residence.

Big Number of Gas booking calls have made MY / MY FAMILY MEMBERS life MISERABLE attending to unwanted public calls.
BSNL has no method of stopping this harasment.
I can not change the Tel.number as it is a lifeline number for my ailing patients through prescription/and other hospital related documents...for last 3 years.As a doctor, I am committed to attend to all the calls

Inspite of several requests to M/s Gayatri Gas Agency, RISALI, Bhilai, The Gayatri GAS agency has not bothered to take any step in this direction.
The Gas Agency can simply rubber stamp the "Domestic Gas Consumer card" with the telephone change information to solve the problem within a month or two...but the high headed owners are least concerned about consumers/others.I understand they need pressure, and you have the power to help me out, and to stop such recurrences in future through a polcy decision.
Your help is solicited so that I am able to serve the people better.Thanks

Dr Anjali Sethi,
[protected],
0788_2293030 (Resi)
[protected]@gmail.com

R/Sir
I am facing the problum of lpg gas cylinder from[protected] Due to transfer of my gas connection From Moradabat ( UP) to Utrola Dist Balrampur (up) they are not issue me my gas connection before 3 month I am Contact the Gas officer on Mobile Phone no [protected] but no responce of my problum
please solve my problum
Thanking you
Rakesh Kumar Bharti
c/o Bajaj Hindusthan Sugar&Industries Ltd.
village Itaimaida
Post - Sriduttgang
Dist. - Balrampur (up) Mob. [protected]

I had a connection in Lucknow vide consumer No 449827 and subscription Voucher No 2467902 from M/s GAS & GADGET, Mahanagar, Gol Market.

My papers have been Lost in transit and i have no support from company to help in sorting the issue and Give me new connection in Ahmedabad.

Please help

I am a consumer of IOCL gas. The distributor address is
“Siddhivinayak Indane,
S-5, Vrindavan Garden Soc, Lokmanya Colony,
Paud Road, Kothrud, Pune-411038″

Always, after I book the cylinder (over a phone), it is delivered minimum after 12-15 days. The lady who is handling this agency is also very rude.
There is only one phone #, which is most of the times busy.
Tremendous time is spent in doing followup with this.

I AM VERY MUCH FRUSTRATED WITH THE SERVICE.
I want you to take this up on
ASAP and do the needful.

Thanks and Regards,
Sachin Bhure

Hi,

The petrol bunk whcih is in Bannerghatta Road adjacent to Sagar Apollo hospital is cheating customers by dragging their attention in between when they are getting the petrol filled for their vehicles.

Many has the bitter experience towards this bunk and it happened me for twise when i went to have my redeemed gift voucher. They have cheated me of Rs40 by just jumping the meeter and always for 300+ my petrol tank of yamaha use to be almost full (after just got the vehicle to reserve) but could see it is not near to the mark. There are group of people just argue on this and end up in ultimately loosing 40 Rs.

R K Distributor is a dealer of indane gas, now a days every consumer has phone facility, and finds its handy to book a refill on phone, but the said distrbutor is very srude his office phone always give message phone is out of order, its very stange that now technsavy era a gas dealer has no phones !
even you can check the tel nos[protected] and 2771878
plz take cognizance of matter asap

Dear Sir/Madam,


This is to bring to your notice that I was cheated at Kapur Auto Services, Indian Oil Petrol Pump at Patpar Ganj Soc Delhi-92. It is next to Mandawali police station. I asked for normal fuel for Rs.500 for my car & was continuously looking at the readings on the machine, meanwhile another employee came at my driving side & asked me to switch on my wiper to clean the windshield though it was well cleaned already. I thanked him and fortunately turned my head towards the petrol machine. To my surprise, the attendant had restarted the machine & when i asked what happened he said that there was electricity cut, but i told them that how all other machines are working. I immediately moved out from my car shouting at them as i sensed some fraud going on. I complained to their local manager and updated him about the incident but I got surprised when he only said these two words to his guy ""Arey yeh kya ho raha hai sahi se karo"", then he moved back at other side, he too took the matter very lightly.



After exchanging some words, I don't know how but they again, started the machine on the amount where the machine power was cut but i was not sure of if they restarted from the same amount or not. It had happened earlier too where we did not get the petrol of full amount.


It's a complete fraud activity going on at several petrol pumps in delhi in the daylight. Some of my friends have told me that the same incident has happened with them some times back, that's why i immediately sensed some fraud there and took the necessary step But it was of no use.

It's my humble request to you to take some necessary steps against these frauds. They are cheating us and surprisingly all the employees having full of their share in this. This petrol pump has been involved in such practices for quite some time, i have no. of times seen people arguing with them.



It’s high time to take some strict action against these people. I look forward to hear back from you. Any quick action would be highly appreciated.





Sincerly,
Rakesh Sah

I have got a LPG connection with IOC with No: 85280 and the distributor is Yemkay Gas Agencies, HPO Road, Palakkad-678001, Kerala. The delivery of Gas cylinders take more than one month and their reason for delay is shortage of supply. In my case the gas booked on 02/02/2009 as No. 47 was supplied on 05/03/2009. But I could not take delivery of the gas, since I had exchanged my empty cylinder for a gas filled cylinder with a neighbour. More than this, I did not get the second cylinder booked on 27/01/2007 and the funny part of it is that the distributor has displayed in his office that the second cylinder has been given upto 31/12/2005 with No. 265E. I would like to know the truth of all this in the backdrop of annoucements by our respected Petroleum Minister Mr. Murali Deora that the supply position has been normalised and the delivery of second cylinder would be done upto 31/12/2008, with in the next two months.

MY FATHER MR AJIT KUMAR BHATTACHARYA IS THE CUSTOMER FOR THE ITEM MENTIONED ABOVE. CUSTOMER ID 8258. HE WAS SUPPLIED WITH A GAS CYLINDER (SR.NO.165039) ON 13/02/2009 AND AS USUAL THE SUPPLIER M/S SHREEJI ENTERPRISES( 81/A, S.P. MUKHERJEE ROAD, KOLKATA700026, TEL:[protected]/[protected] REPRESNTATIVES ARE NEVER BOTHERED TO SHOW THE WEIGT OF CYLINDER AND LEAKAGE CHECK DURING DELIVERY. NOW WHEN WE STARTED TO USE THIS CYLINDER ON 10/03/2009 IT STARTED LEAKING WITH NOISE AND SMELL OF LPG.
CONSIDERING THE EMERGENCY, MY SEPTOGENERIAN FATHER, WHO WAS AT HOME, IMMEDIATELY WENT TO DEALER AND LODGED A FORMAL COMPLAINT. BUT UNFORTUNATELY THE DEALER IS STILL NOW RELUCTANT TO ATTEND THE CALL.
WE ARE ALREADY OUT OF STOCK WITH THE BACK UP CYLINDER AND THE PRESENT ONE WAS LEAKING, FORCING US TO KEEP IT ISOLATED AND COVERED WITH THE SEAL, WE ARE USING KEROSINE STOVE TO COOK .
INSPITE OF THREE REMINDERS, THE DEALER IS STILL RELUCTANT TO ATTEND.

From
J.BALAKRISHNAN, B.A.,
TAMILNADU POLICE,
2/445, PUDHU NAGAR,
MANAMPOONID-605759,
TIRUKOILUR-TALUK, VILLUPURAM-DT.,
TAMIL NADU.
(E-MAIL ID: [protected]@gmail.com)



Dear Sir, I am having Single Domestic Cylinder connection (Indane) in M/s Madhu Gas Service (Tirukoilur-605757, Villupuram-District, Tamil Nadu, Ph:[protected]. My LPG Consumer No. is 25416. I had earlier sent SMS on 09-03-09 and 10-03-09 to M/s Madhu Gas Service and Email on 11.03.09 to Mr. U.V.MANNUR, Tamil Nadu State Incharge(INDANE) regarding Req. for LPG domestic refill to me in right time. I booked for refill on 17.02.09 - entered in my Gas Book. But still the agent did not deliver me a refill. As I am indulging in maintaining Law and Order round the clock, it is not possible to me to go to the cylinder depot to get a refill in person. So I request you to kindly ask the gas agent to deliver me a refill at once. (I had earlier been delivered a refill on 09.02.09, which was emptied on 08.03.09 itself)
Tanking You,
Yours truly,
J. Balakrishnan,
12.03.09

RESPECTED SIR,
THIS COMPLAINT IS REGARDS WITH INDANE GAS AREA OFFICES ( U.P.(BALLIA, VIKRAM GAS AND UPHAR GAS SERVICE)) AND PADRAUNA (PADRAUNA GAS SERVICE) AS SUCH THERE IS CUSTOMERS OF THE AGENCY THEY ARE NOT BE ABLE TO HAVE THEIR CYLINDERS DELIVERY AND ALSO AFTER GETTING TOUCH TO THE AGENCY OR GODOWN THE CUSTOMERS ARE NOT BE ABLE TO HAVE DELIVERY. THERE IS SERIOUS COMPLAINT REGARDING THIS ISSUE AS THE CUSTOMERS ARE VERY MUCH UNSATISFIED WITH THE SERVICE THEY ARE GETTING. SO PLEASE TAKE CARE OF THE COMPLAINT AS THIS MAKES A VERY MUCH BAD IMAGE ON MIND OF THE CUSTOMERS. THE RIGHT TO INFORMATION IN http://www.iocl.com/ THEREGIVEN ALL THE RIGHTS OF THE CUSTOMERS BUT THE CUSTOMERS ARE NOT GETTING EVEN A SINGLE RIGHT AND FACILITY FROM THE INDANE DISTRIBUTORS. SO PLEASE SOLVE THE PROBLEM AS SOON AS POSSIBLE.

NOTE : I AM COMPLAINING THE ABOVE COMPLAINT IS NOT AIMING TO ABOVE TWO DISTRIBUTORS BUT THIS POINTS ALL U.P. STATA, M.H. STATE TAMILNADU AND EVEN GUJRAT AND DELHI STATES AND ALSO I AM SENDING THE COMPLAINT AS A GENERAL INDIAN PERSON AVOID IT AS IF YOU ARE FINDING ANYTHING WRONG IN THE ABOVE INFORMATION.