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[Resolved]  Indane Gas — Poor customer service & harassment

I am having a Consumer No.6257 and catagory is domestic double with the Ela Gas Service, Sector-93, NOIDA,U.P.My distributor does not book refill requisition till 3 weeks after the supply of previous cylinder. I booked for gas cylinder with an assurance that the cylinder will be delivered within 3 days. But the same has delivered after due date with a lekage cylinder on 4.2.2008. I immediately complain to the distributor for change the same but they have not send any person till date despite several reminders. I have two little baby and any time it can be a fatal accident. They also harass me and do not respond properly.I have personally seen the delivery van distributing gas cylinder to the person who have no connection in black @ 500/- or more. I would like to know if what he is doing authorised by you ? If not then this practice should stop forthwith and all the customers intimated. I have to borrow cylinder from my neighbor due to not deliver in time.But how many days this type of practice ? It is my humble request to take immediate action and not doing any wrong by them in future.
Complaint marked as Resolved 2020-08-13 23:53:23
Complaint comments  10 CommentsShare0Tweet0

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gas — Poor delivery

I HAD BOOKED CYLINDER ON 28/08/2008 BUT UPTO YET NOT RECEIVED CYLINDER-

DATED-28.08.2008
CUSTOMER NO- 29382
Hi,

I never got my refilled cylinder 25-30 days after booking date.every time I have to go to remind him 4-5 times to send it and also they doesn't give proper response.

Suppliers name & Address:
Raghu Gas service
Khandsa Road
Gurgaon.
no home delivery

Indane Gas — poor delivery

poor delivery

you are not mentioned gas number, area, dealer details in complaint form.. please try to include it in that complaint form...
Respected Sir,

I Mr. Pronab kumar Chakraborty is having my consumer no.SG11526 at Burdwan State Govt. Employees Co-Operative at Court Compound, Burdwan using Indane Gas Service for last seven years. But last 6 months we are being harassed deeply. First of all they are not receiving any calls. For getting a call you have to try constantly for 2-3 hrs. Secondly they are giving delivery after 1-2 months later . For example I have booked on 30.05.2009, booking no.5850. But till date I have not got it. Now what will I think? They are selling the cylinders in Black Market. Other than that what can I say. Is this the way a Govt. concern run? I want that you should take necessary steps.


Regards,
Pronab Kumar Chakraborty
Burdwan
July 08, 2009
I want to know the chemicals name and ratio which you use to create odor.
sir pl. verify C[protected] I begging your apology, Imhereby wihdraw my complaint, thatis happend by mistake when selction of site, pl excuse, sorry for disturbance

Indane Gas — Poor delivery & harassment

The service of delivery,of gas silinders is very poor here.we can get gas silinders minimum 2 month leter after booking.we are the badly affected people of Kakdwip in West Bengal.so please do something that which we can get relief from this big problem.
My Consumer Number is - 10860
My Service Provider - Veena Gas Service, 2/13-A, Sarai Jullena, Okhla Road, New Delhi-25.
TIN : [protected].

My Name & Address - A R Majumder.
210, PKT - B, SUKHDEV VIHAR,
NEW DELHI - 110025.
Phone[protected].
My complian is for last 15 days i am unable to book my gas Cyl all the telephone numbers of Veena Gas Service's has been found busy which is quite abnormal. You also can check yourself. This is an example of human torture in the name of customer service. The monopoly you have provided & the agent taking advantage of it.

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    Indian Oil Corporation [IOC] Phone
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    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003