Indian Oil Corporation [IOC] Complaints & Reviews

we applied a new ration card and we got our ration card after 3.5 years. but still now we were not able to get any benefit from PDS system. whenever we go and ask, they said to come in another date. due to absent of officer to enquire and crosscheck. If it continue then in our area somany of them will return our ration card to the chiefminister directly. we are affected a lot & unable to all the benefits attaining through PDS system...

RAVIKUMAR
74/68, AKSHYA HOUSE,
E.B.COLONY,
KHAJAMALAI,
TRICHY-620023...

thanking u with regards...

me to same and if it continue. then we favour to the above.

e.b.colony...
same area..

Indane Gas Transfer — insisting on ration card for transfer

The Aswati gas agency of Indane gas is insisting on a ration card with my name which does not have a gas connection for transfer of my gas connection from bangalore to Payyanur on TV. Being an Ex serviceman I do not have a ratio card. What can I do?

dear sir
On 14/4/2009 we have received the delivery of gas against refill voucher no. 4039 from mohali gas enterprises, mohali, punjab. while changing the gas cylinder of Indane we found that the new (sealed and full) cylinder was dangerously leaking. We promptly removed it, capped it and kept it in an open balcony.

We tried to get any help from the Indane dealer's (M/s mohali gas enterprises ) two phone nos,
(2220786, 2225786) othe Ist no was not working & the IInd one was ringing but got no response.

Then we tried the interactive phone No[protected], 1260 & [protected] but got no response. even I ws trying to lodge my complaint in this regards on ur web but these is no link at all to lodge the complaint.
u r requested to atleast keep one phone no. specially for lodging the urgent complaints. Now I hope that after this written complaint my gas cylinder will be replaced by 2maro.

regards
arvind customer no. 024911
#387, saini vihar phase I, baltana, zirakpur, Punjab, [protected]

parul gas agency hardev nagar burari — non delivery of refill cylinder

i have booked my gas cylinder on 17th feb, 2006, but not received the gas, then i again booked the gas on 27th but not received the gas till date.

Dear Sir,
I have a similar complaint from Gonicoppa, Kodagu District, Karnataka. This is not a one time occurence. They tell us to come on a certain date and then dont give us the cylinder. We ask for door delivery. They agree to send but dont do so. We have to call again to find out why it has not been delivered. My consumer number is 10934. I would be gratefulif this matter is looked into.We live on an estate and have to face a lot of inconvenience

I am a consumer of indane gas cylinder and my consumer no. is F-24728.This no. has been alloted to me by Freedom Gas Agency which is located at Balramnagar in Loni Dist.Ghaziabad.
I am completely unsatisfy with the services provided by the agency because they book a cylinder after 30 days from the last booking date and deliever the cylinder after 10 days.The whole calculation itself says that a family will get the next cylinder after 40 days.How can a normal family of 5-6 people manage with a cylinder for more than 35 days.
When some people including me complained about this matter in agency, the staff arogently said that "cylinder toh 30 din baad hi book hoga jo karna hai kar lo".They people are really bunch of crooks.The black marketing of cylinders is easily going on without any fear from Freedom Gas Service Balramnagar, Loni, Ghaziabad, U.P.The consumers are really so unhappy with the services because wants consumers to buy cylinders in black which is ridiculous.
I just want to draw your attention on this matter because it seems normal but it is really a serious matter which needs a strict operation.
Hoping for a kind reciprocal.

indane gas ltd — Complaining about poor gas delivery

Sir,
My self nanda wati, a customer of INdane gas service (my customer ID is 41942) at "AMRIT GAS ENTERPRISES' sHOP NO-2, c-4, DDA MARKET YAMUNA VIHAR DELHI-110053
I had applied for a cylinder on 6/12/2009. due to the poor gas delivery i didnt received the cylinder yet. i booked it for more than 10 times bt they are not respondig.
In addition they r saying that we dont have sufficient gas storage.. They usually do it.
this is creating a lot of trouble for me.

kindly look at the complaint and ensure me the availlibilty of gas.
thanks




yours truly
Nanda wati

Hi, We have booked my GAS cylinder on 29-01-11 – 10:54am, with M/s Parul GAS Service, but till date we did not get our GAS cylinder, we have reminded / personally visited at M/s Parul GAS Service. But not getting any response. You are kindly requested pls. help to provide a GAS Refill on priority basis. Because we or both the GAS cylinder are empty. They are just stating, we will deliver the Cylinder by tomorrow 100%. But they are not doing the needful.
Another way Indane is providing a very very poor service in GAS cylinder Refilling pack. Your Toll Free Nos. does not respond at all, it has just answering machine, keep on stating & playing a too poor music, no one is there, then why you have given your Nos. in the net ?? It is fully pathetic . horrible service. No one is there to listen to customer.
Is there any volunteer in Indane L customer support dept. for GAS Agencies, who can help in this regards.


Regards

Hi, main parul gas costmer hoon, mujhe parul gas service ke staff se satisfied nahi hoon, or public se bina bajah money mangte hain (risvat)or costmer ke saath misbehave kare hain.sahi nahi batate orsare manager hai or sare khuda, cylinder 10 din se pehle to aata hi nahi hai or complaint ke badle bolte hain ki jao kuch nahi hota tum koi anna hazare nahi ho .
thanks

My consumer no 16292445 M/s gujral indane gas sadr jabalpur. refil booking on date 4/01/2014 booking no. 249733 without reason canceelled on 10/01/2014 again book on 11/01/2014 cash memo no [protected], i personally contect on 11/01/2014 they told cylender delevered on 13/01/2014 but without reason booking cancelled on 14/01/2014.Please do the needful & oblige.
masarrat khalil

pl do the needful

My consumer no 16292445 M/s gujral indane gas sadr jabalpur. refil booking on date 4/01/2014 booking no. 249733 without reason canceelled on 10/01/2014 again book on 11/01/2014 cash memo no [protected], i personally contect on 11/01/2014 they told cylender delevered on 13/01/2014 but without reason booking cancelled on 14/01/2014.Please do the needful & oblige.
masarrat khalil

Dear Sir/Madam,

It is a kind request to try and make it simple process (that is less documentation) on getting a new gas connection. I have applied for new connection on 1st week of July and I got a postal letter after 20 days stating that, submitting the form. I went to my area branch to submit and they gave me another form which has mentioned that I have to get a notary on 20 rupees stamp paper, which I think is a long process. We have to go to court to get it done, where we have to spent more than 1 hour, it is time consuption, because as an employee, for example, if I have to do this notary work to be done, it will take more time than 3 to 4 hours, nearly half a day. Please find a solution to make it easier, faster with less documentation. The documentation which you have mentioned are, PAN CARD, POST OFFICE ADDRESS PROOF, RATION CARD, DRIVING LICENCE, ETC., and apart from this verification can be done, which I really appreciate, but kindly remove the notary work process, which is the real time consuption. Hope you consider this as a high priority.

Regards,
Shiva Kumar. D

please sent indane gas area office address and freequiently phone or mobile number in villupuram district about supplying domestic cylinder buisness

Sir,
I am a retired Govt. Employee, aged about 70 yrs. residing at the above address. I am having an Indane Domestic Gas connection vide consumer number 3375 from 1981 in the name of my husband Sh.K. Subramaniam, who passed away in 2007. I am having a double cylinder. After the demise of my husband, I am sorry to state that I have not got the gas connection transferred in my name, but I was getting the refill as and when required. The latest refill was supplied to me in Oct. 2009. Due to the family constraints, for most of the periods after the latest supply of refill, I was away from my house. Therefore there was no need for me to book for a refill. Very recently on exhausting one of the cylinders, I have requested for a refill from my Indane Gas Dealer- M/S Murugan Enterprises, Kumbakonam.Ph No:[protected]/ 2425195/2431895. As no refill was taken after Oct.10 (expiry of 6 months period), I was asked to come in person. Accordingly I met the Dealer. I was denied the refill due to the following reasons.
1. Six months period since the last supply of refill is over and the owner of the connection (ie) my husband had demised.
2. When asked for the name transfer in my name it is reported that the prevailing rules doesn't permit them to effect the same due to my age. Further, I was told in clear terms that there is no other option left except to surrender the gas connection.
My daughters and son were married and settled at various places and I am only residing at this place. If the gas supply is denied to me, I will be put in to lot of stress and strain. Further I feel that it is not correct by natural law and justice to deny the gas supply citing my age, even though I have the experience of handling the same for over 30 years without any problem. If any charges for the name transfer or any penal charges for the expiry of 6 months period are to be paid, I am prepared to pay the same.Therefore I request you to advise the Dealer viz.. M/S Murugan Enterprises/ Kumbakonam to effect the name transfer in my name and resume the refill supply without further delay.

Yours faithfully,

S. Indra
W/O Late K. Subramanian,
21, Sarvamanya Street,
MELA CAUVERY,
Kumbakonam - 612 002. (TN) Email Id; sr.[protected]@yahoo.co.in

Instead of stating to a forum like this, you should have consulted either the proprietor or the concerned authorities with your grievances.
Anyway please be in touch with the office of the agency for any problems related to the agency.
Hope that you had your attention on the notice issued by the agency few days back.
Issued for Latha gas agency
Manager

Please note the following for the information to all those who read this.


1. We need an average 30 to 35 loads of gas cylinders per month for complaint free regular supply.
But we receive an average of 26 loads of gas cylinders per month
One load contains 306 gas cylinders
In April we received 14 loads till 24th Aprril whereas we require 28 loads for regular supply.

Why those who criticize us are not able to check this part?

2. Different customers use one gas cylinder for different periods
Some use it for one month, some two month and some upto 6 months.

3..Many ignorant customers submit there gas books to some others.Those who collect the books
sell it to hotels, restaurants and many others for higher costs.
4. The agency has no role in this picture and the public blames only the agency for others' faults.

Hope that those who read it will get some light in this matter.

You should consult the authorities of the gas agency for any complaints

Sir,
In the month of May 2009 we are receiving sufficient number of loads we demanded and almost all the complaints have been solved. Please note that whenever there are bandhs, harthals, holidays the supply of loads will be affected and hence problem may arise. It is a social problem that we have less number of working days in India which will cause many problems, specially for Kerala state.

In the months June and July we have no complaints of not receiving refills. This is because of the availability of the loads from the IOC cochin. I am sure that majority of the public, newspapers and many consumers are in wrong impression about the agency. The genuine customers are getting the refills through a telephone call.

Situation is changing since there is a go slow in cochin plant and the supply of loads reduced. Customers please bear with us.

Indane Gas Agency — Delay in Delivering the LPG Cylinder

I have Indane gas LPG connection with DWARKA INDANE SERVICES K -1/4, RAJAPURI,SECTOR-5,OPP J D M APP. NEW DELHI-59. My consumer number is 14565. I made booking for filled LPG cylinder 20 days ago. And daily i am making call to them and everytime i get the response that it will delivered today by 5 pm. From last 20 days i am facing this problem and still i haven't got refilled gas cylinder. I don't understand to whom i should contact and lodge complaint so that some serious action could be taken on it.

dfgsdf

SIR,
I AM THE CONSUMER OF INDANE GAS BEARING CON NUMBER 08325, UNDER JAI JAWAN GAS AGENCIES, SEC-7, DWARKA, N.DELHI, I HAVE NOT RECEIVED CYLENDER TIMLY AFTER BOOKING

THANKING YOU.

Sir
I am a customer from Dilip Distributors. Flat 1, 2 Tark Dutta Road. Kolkata - 700019.
It has been observed past one year that cylinders are being delivered with shortage of above 5 kgs in weight. On complaining regarding the matter the customers are assured of receiving the cylinders with right weights and the wrong ones are returned. But the consumers are continuously harrassed and no action is taken for above a week. Despite of continuous calls there is no response at the other end.

My consumer no. is D07336. On 29/01/10 i booked for my cylinder which was delivered to me on 8/02/10 with above 5 kgs shortage in weight. I returned the sealed cylinder the following day at the above office address and the staff kept the cylinder with the less weight with an assurance that a cylinder with the right weight will be delivered on the same day. 3 days have passed but i have not received the cylinder as yet despite of continuous calls. There has been no response at the other end. Kindly investigate the matter and arrange for the delivery of cylinder at the earliest possible.
Thanking you
Sangeeta Gupta
Address - 10, Gurusaday Road
Ajanta Appartments
Flat No.- 5F
Kolkata - 700019.
Phone No.[protected].

CUSTOMER NO. 28599 I BOOKED FOR REFILLING GAS ON 15.4.08 WITH RAJESH GAS AGENCY, DISTRIBUTOR MADAVARAM, CH.60, STILL THEY DIDI NOT DELIVERY CYLINDER, WHEN I CONTACT THEY SAID LOAD NOT YET COME, AFTER LOAD COME MAN NOT THERE FOR DLY. HOWEVER THEY WANT TO MAKE DELAY OF DELIVERY AND UTILISED FOR SOME OTHERS AND GETTING BENIFITS. PLS CHECKUP THIS DISTRIBUTOR DELAYING DELIVERY OF REFILIING CYLINDER. EVEN BP GAS GETTING WEEKS TME WITHOUT ANY PROBLEM. PAST ONE YEAR I AM GETTING DELAY DELIVERY WITH RAJESH GAS AGENCY. NOW I HAVE TO SURRENDER THE CONNECTION AND GET SOME OTHER SOLUTIONS.

KINDLY LET ME KNOW THE COMPLAINT PHONE NUMBER TO WHOM I SHOULD CONTACT REG. THIS DELAY OF SUPPLY CYLINDER.
FEW MONTHS AGO I LODGED THIS COMPLAINT AND NO RESPOSE FROM YOUR SIDE. I AM VERY SERIOUS ABOUT IT. KINDLY CORDNATE AND DO THE NEEDFULL

cust. no 10528
sri bala gas service
walajapet.

this agency cannot be called over phone 9am to 5.30pm as they are always in engaged tone only.
I have booked for a refil on 24.8.08. At that time they informed us it will be supplied in fifteen days time. BUT TILL TODATE I HAVE NOT RECEIVED ONE. AT 1000HRS WHEN I WENT TO THEIR SHOP TO ENQUIRE ABOUT THE SUPPLY OF THE REFILL CYLINDER
I HAVE BEEN INFORMED IN ARROGANT MANNER THAT IT WILL TAKE ANOTHER WEEKS TIME. PLEASE DO THE NEEDFUL.

Most of the distributors are like this. I am a customer of Mavelikkara In Allappuzha District. Here the distributer is Coral Agency. Here the delay in supply is about 40 to 50 days. But in Trivandrum the customers getting their cylinder within 21 days.Why it is too late our place? Please check this matter and give an immediate reply.
Thanking You
Syamlal B

Dear sir,

I have customer no.M00064 & s.v no.0722164 at Malvika upbhokta sahkari samiti ltd .distributor of INDANE GAS, Industrial area Jagdishpur Disst.Sultanpur (U.P.).I want my connection to be transfered to Dehradun (U.K.) PLEASE DO THE necessary actions for transfer of connection.

Gyan Prakash

mobile no. [protected] & [protected] &

e mail id [protected]@ yahoo.com

your customer service is very very poor, very careless and service system is slowly totaly no responsplity.

d/sir, i went to H N gas mandore road jodhpur raj. for gas refilling booking but he is not booked gas &told me that gas is not kooked before 24 days of last supplied.
my consumer no is 19717 and my ph no.[protected]

Dear Sir


Pls help for New connection- Santosh Tiwari

I have shifted to Rishra hooghly in Aug, 2008 and from September 2008 I am follwoing up with Rishra Cooking Centre office for new gas connection but unable to receive any satisfactory reply.

Whenever I am visitng, I am receviing the reply to come after some 10-15 days or after Durga Puja, after Deepawali, After Christmas, After New year, 1st week of Feb, 3RD week of Feb '09 etc.

Today when I called[protected], 26721566 they are asking to come after 20th March 09.

I am feeling totally harrassed as a consumer. I have full KYC docs, i.e Notarised rent Deed and Pan Card.

Need your support. Please help

SANTOSH
[protected]

i am a consumer of LPG rgistered with M/S Bharmal Indane services RAJKOT consumer no 11185 the distributor is refusing to registered the lpg before 21 days pl instruct failing which i shall be compelled to lodge the complaint to file a suit, and to registered acomplaint in consumer forum cell as well as to give vide publicity in all leading news paper about the act


bharat lehru
contact[protected]

Dear Aloke Sadhukhan,

This is to intimate you that the behavior of the staff at your distribution point (Chirantani Gas Agency) is horrible. They don’t even bother to listen to what the customer has to say, and also at times is asked by them not to call as the call disturbs them.

If this is what you call customer support then I am sorry to say that you are following a wrong direction. Request you to address the issue at your earliest as probably many customers are facing the same situation everyday.

Regards,

Sandipan Ray

Indian Oil / Indane LPG — New Rate collected for order on 02.06.2008

Shri Vishnu Indane Gas Agency, No. 113 Vijay Complex, Kadugodi, Bangalore:67

Customer No:D24605, Order No: 92, Order Date: 02.06.08, Bill Amount Rs. 306.85/-, rubber stamped new amount Rs 358.40/-

If the contact between myself and Vishnu was on 02.06.08, how can they charge new price

pl noted that . my consuner no 9940.(super cook gas service)address30Ashyanbajar street cal 700004.phone no[protected]/[protected]my distubitor)This to infrom you that my booking gas not recived but dilivery man sale open market . all time distubitor say gas return. no gas my house. 2time refusel cause. pl see this matter urgently.I book gas 03/07/2009./booking no :364.
thanking you.
gourab majumdar
155/2B Acharye prafulla chandra kolkata700006.1st floor. mobile no [protected]

pl noted that . my consuner no 9940.(super cook gas service)address30Ashyampukur street cal 700004.phone no[protected]/[protected]my distubitor)This to infrom you that my booking gas not recived but dilivery man sale open market . all time distubitor say gas return. no gas my house. 2time refusel cause. pl see this matter urgently.I book gas 03/07/2009./booking no :364.
thanking you.
gourab majumdar
155/2B Acharye prafulla chandra kolkata700006.1st floor. mobile no [protected]

i have indian gas connection. present i am working in gujarat. gas connection is hyderabad. how to transfer the gas connection to the gujarat state . what i want to submitted the documents in hyderabad gas dealer.
please give me details of what we are submitted the documents for the dealer. pls given the details for me

Dear Sir,
My Consumer No. is 12049 M/s bundelkhund gas agencies sipri bazar jhansi I regret to inform you that for more than 6 days no gas has been supplied to me. The gas was booked ON 23/9/2008 I request you humbly that kindly look into the matter and pass necessary order to Agency
From,
RITU ARYA
H.NO. 1829 TUBE WELL ROAD
KHATI BABA
JHANSI
[protected]

Dear Sir,
IS there any rule to complain after 1 weak or after 15 days in gas agencies because we go there and complain after 1 weak 0r 15 days booking . my father is live in chandighar and i am not capable to go again & again in gas agency
My Consumer No. is R12049 M/s bundelkhund gas agencies sipri bazar jhansi I regret to inform you that for more than 7 days no gas has been supplied to me. The gas was booked ON 23/9/2008 I request you humbly that kindly look into the matter and pass necessary order to Agency
From,
RITU ARYA
H.NO. 1829 TUBE WELL ROAD
KHATI BABA
JHANSI
[protected]

I AM TRYING TO CALL Agnidhwaj Indian Service 2-5-55/1/B, Chintalmet, Rajendra Nagar, Secunderabad- 500030 TO BOOK.
BUT THE PHONE IS COMMING ENGAGE EVERY TIME. I AM TRYING SCINCE MORNING 10 AM TO 2.00 PM.
THIS IS CAUSING ME VERY DIFICULT.

Sir,
I am Abdul Jaleel Consumer No 9920314 Kozhikode Atholi Agent and I have booked gas on line booking ([protected]) on first week of April, I have not get the gas till this time and I inquire on 6th May 2009 then the agent told me that my booking is not in computer and they re booked on 6th May but I have not get the Gas till this Date Please take necessary action