Indian Oil Corporation [IOC] Complaints & Reviews

I applied for Domestic LPG connection to IOC through its distributor M/s NCR Indane (SAP-123846), Bhiwadi vide receipt no. 3461 dt. 02.03.08.

I have received a letter from NCR Indane, for release of Gas connection, but the distributor is insisting that I should buy a Gas Stove from them other wise they will not be releasing the connection. They say ' itne amount lae aao toh connection mil jaye gaa'.

I already own a good quality ISI Mark Gas stove and do not want to buy other one. For this I want to register a complaint that connection should be released to me, after verification of gas stove by IOC, as per the procedure.

Vinod Gupta
B-038- Aashiana Garden, Alwar Road, Bhiwadi

I am using Indane gas domestic LPG Cylinder since April'2004 under single cylinder scheme. When I had approached on 8th Sept'2008 for booking refill order, the TUCS Distributor refuse to book for refill cylinder saying that I should get clearance from IOC (Indane gas divn.) as I am having single cylinder in Bharat Gas also. When I apporached the Indane gas divn, they are asking to surrender the Bharat gas connection then only they...

jalaun sahhar me gas chori se bechi ja rahi hai canection hone par bhi gas nahi mil rahi hai chori se RS.500 per di ja rahi hai.nevedan hai ki es ka sudhar kiya jaye.thank you

Dear Sir,
I am the Indian Oil Gas customer in hyderabad. I transfered my gas connection form Delhi to Hyd in Dec 2006. On 25th Dec I applied for the second cylinder also, till this date i didn't get the second cylinder (DBC). When i tired to call Indian oil customer care number, most of the time they didn't pick the phone, and by chance one in month if any one pick the phone they are telling we dont have any information about DBC connection keep calling. it's very difficult to mange with one cylinder. I went twice at the Indian Oil office in Himayat nagar i.e. 25 km far form my home and they are not ready to talk about that issue also. My customer care number is 21478 and my DBC booking number is 328. Could any one help me out form this situation.

Regards,
Vijay

I have booked for delivery of my gas cylinder at Airawat Gas Agency, Air Force Station Yelahanka, Bangalore -64 on 25 Aug 2008. My consumer no is 4161. Gas is delivered till 09 Sep 2008. On enquiry it is observed that the gas cylinders are already delivered to many of the consumer in the same areas, who has booked after me. When contacted the manager it was told that he would be sending the cylinder on Tuesday that is today. It is also learned from many that the cylinders are delivering to the unauthorised by taking extra payments. Kindly look into this and fix this sort of attituedes by the agencies.

Sir,

I am the consumer of Indane Gas bearing consumer No.: 28430, the supply of refill of cylinder through Jai Jawan Gas Services, Sector-7, Dwarka, New Delhi-110075. I have a practice to book for the refill of cylinder with dealer directly over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that I am not eligible for booking at this time or any other reason known to him and put off the phone. On advice of one of our well wisher I start the booking for the refill of cylinder through computerized Toll Free No. 1260 of Indane Gas. I suprised to note that the delivery of refill of cylinder were become more late in comparison with direct booking with dealer. I strongly contempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further I request to acknowledge my complaint and rectify earliest possible. My present on Dated: 28-08-08, through Computerised Tol Free No. 1260. But am not receive any cylinder yet. I Hope to get the delivery of refill of cylinder immediately. Other complain regarding to issue the second cylinder is that the agency said, the second cylinder issue in November and cost of cylinder is Rs. 1650. In my knowledge the cost of cylinder (security deposit) is Rs. 900 only. One things say that the new connection are available at present and issue daily about 50 connections said agency. Why the not issue the second cylinder.


Thanking You.

Umesh Singh
313, Pockect-I, Sector-9
DDA Flats, Dwarka, New Delhi-110075.

Cust. Name - Neelam Singh
Cust. No. – 28430.
Phone[protected]

dear sir, iam a Indane gas customer living in thanjavur district in tamilnadu.my date of registration is on[protected].no:1898892 and my gas connection no: 12923.recently our chief minister announced rs/30.00 for a single gas customers.when i am booking for my current gas cylinder in my local indane gas cylynder : Aravind gas agencies, kalyan nagar, municipal colny, thanjavur-613007.tehy refused to supply the gas cylynder since i will not renew my old ration card .my ration card has been booked on 1998 to 2003.due to my personnel reasons i can not reneval my ration card.eventhough up to my previous month ie.august -2008, i have regularly got my gas cylynder.even i didn't want the rs/30.oo discount for my gas cylynder amount, they refuse to supply my gas to me.they strictly asked to bring a new RATION CARD to avail the gsa cylynder.since iam a single cylynder customer and hoew possible for me to get a new RATION CARD immediately.you are all well known to get a new ration card it will take more than month.till that times iam deeply suffering without gas connection for my family.
hence i request you kindly do the needful steps to avail my gas connection from the Indane gas company.
please note when iam complained my complaints to my area indanne sales officer and divsional office, they simly rejected my grienvences and woundede me.
p.vishnu rathan,
3, gangai st, bhavani nagar, thanjavur, tamil nadu
pin : 613004.
e.mail : [protected]@yahoo.co.in
mobile no:[protected]

I am Having An Insdane Gas Connection (two Cylinders) Consumer No. 18446 with Binosd Gas Distributors, Area Sindri, Dist.- Dhanbad, State ; - Jharkhand, since last 8 yrs. (28/05/2000).
The authority which distributes the gas is openly black-marketting the cylenders. on the other hand the genuine consumers is being harrashed ; they are forced to get only one cylinder in two months (thats too without slip)

I have booked my cylender on 08/08/08 but still not got the cylender at the other hand many of the hotels and other commercial users using 4-5 cylenders(house hold) in a month.

One of the employee Subhash (residence at riverside) using household LPG Gas Cylender In his vehicle (Maruti Van) which is totally illeagle.

CYLINDER NOT SUPPLIED
SIR,
Last month, I had booked a cyllinder with M/S :
Renukoot gas Service,
Main Road Renukoot,
P.O Renukoot,
Distt: Sonebhadra(Utter Pradesh), Pin code:231217
Agency Code:[protected]
Agency Ph No:[protected]
On 17/08/2008.But they have not any cash memo no.
Ihave contacted them sevral times personally because their respose on phone is
very rare. Till today I have not received the cylinder.

I request you to please look into the issue.
Hope an early & necessary action.
Thanks,
Sukhraj Singh

Dear Sir/Madam,
I have booked a gas cylinder on 19-08-08, with the gas service no.38975 name is Ramana. they told that gas will get with in a week, but till now we did not recieve any kind of gas rite now we dont have any gas at my home every thing is empty. so kindly i request you to go thorough this problem in Hyderabad (himayath nagar, Amar gas services) even every one is facing this problem. so we kindly request you people to solve this problem. we dont even know what's happening with the cylinders.

Thanks & Regards
your's faithful
XXXXXXXXXXX

Every time I book cylinder with the hope to receive the same within week, which distributor claims as well.

But every time I have to follow up number of times before it can be delivered. Normal time is 15 days or more.

Would like to draw the attention of authority for the abnormality in the distribution process.

It is Sriram Gas Agency in Bangalore (Rammurthy Nagar)

I am a LPG Indane gas customer with Sudheendra Indane gas agency (Indane LPG distributors), 2nd main 80 feet, Hennur road, HBR layout Bangalore... 25440772, 25441772, 22726696, 25434221, 25436995


My consumer number is S26303, I have booked for Additional cylinder on 26-Sept-2007.
And had been informed that will be receiving the connection in 6th months from the booking date..
But I dint not get any intimation from Indane (Indian Oil Corporation) dealer as such
Not at received my connection, when I enquired they say that still 2006 booked customers dint get the connection and government is not issuing any cylinders..
They would have told us at the time of booking… but this does not happened.
Im not sure how true it is, please make sure what exactly the problem do let me know..
Please do some thing on this as im facing too much problem..
We cant book the cylinder unless it empty.. and need to up to 10+ days after booking.. so what do I do for so many days.
Or else if I book the cylinder before hand after the 30 days or then I will receive it after 10+ and I had give my running cylinder..
Im facing too much Problem due to this..

Please take some action on this.. and let me get the connection as soon as possible.. at least the proper date when will I get the Connection


Regards
Hina K
Mb: [protected]/[protected]
Email:hina.[protected]@finobj.com/Koushi.[protected]@hotmail.com

Dear Sir or Madam,

I am staying in Kullu, Himachal Pradesh and having a gas connection with Indane Distributor "Spick-n-Span" (Phone no. [protected]) since 27.12.07. My consumer No. is 26177. We book our gas refill to the distributor on phone, but we are facing always delay in the delivery of cylinder. This time I booked my refill order on 22.08.08 and was been given waiting no. 4979. The person who attended the phone and given me the waiting no. assured for the delivery of cylinder after a week. After 10 days on September 1st, when I called up on distributors', they informed delivery will go tomorrow. Next day again I called up and the answer was same. On 3rd Sep. owner of the shop informed me that delivery boy has gone to my house area and today defenitely he will deliver. Today on 5th when I reached to distributors' to ask the status, they started talking abusly. They were three-four persons dealt very badly. I only asked to tell me that which date and what waiting no. is being delivered today, they said we can't tell this to consumer. Every time I am getting my gas delivery after following up atleast for ten times with atleast 20 phone calls. Please look in to the matter. Thanks and Regards,

Dear Sir,
This isto draw your kindattention that I am consumer of Indane gas From Dogra agency, Dighawani, Parasia, In chhindwara district in M.P Through Franchisee Ganesh Gupta in Newton Colliery, Parasia.
There is shortage of gas and therefore he charges extra 100 to150 Rupees per gas to give consumer their gas, moreover he never take bookings and supplies gases to his acquatances and in motels and hotels depriving the consumers.
we the consumers are left with no other option but to pay high prices for getting per cylinder of gas.
so, it is my earnest request to kindly intervene into the matter and take decision accordingly

Unfortunately I am consumer of your gas agency name Bedi Indane, B-43, Kartar Nagar, Main 3½ Pusta, Delhi-110053, Ph. 22946868, 22946800, Consumer No. BI-2119 Delhi last somany years. Firstly phones line always busy i[censored] want to book ur gas then u have to wait two hour or so. They booked gas after 15 or 20 days and send our home after 10 days when We make many time call to him. They already book my cylinder when I book my cylinder. They book my cylinder himself and doing black marketing to it. When I am going to his office they send my cylinder without booking. This is very rediculious. i would request you to pls do something otherwise i have to go another way. thats it.

Dear Sir:

This is to inform you that I had booked for LPG gas cylinder on August 30, 2008 and the gas agency "Sahaj Enterprises" told me that they will deliver the cylinder after 4-5 days. Today, I called the agency, now they told me that they will be able to supply the cylinder after 10-12 days.

Further to inform you that each and every time after booking they deliver the cylinder after 10-15 days later.

My humble request to you, please take the necessary action in this regard so that consumer harassment will be stopped.

Thanking you,

Sincerely yours,

Navin Arya

Dear Sir,
I am a consumer of Indane gas (Consumer no.23457) through M/s Parul Gas Agency, Hardev Nagar, Jharoda, Delhi-110084. I have booked Gas on 25.08.2008 and delivery boy (Mr. Rajesh) brought the cylinder on 01.09.2008 around 3.00 pm. That time I was not at home, my father asked him to bring the weighing machine and he replied that my machine out of order since last three months. After that my father refused to take the cylinder without weighing because since last months he delivered the leakage cylinder and also threat that (Lena hai to lo nai to apki gas hamesha ke liye band karwa dunga). Then my father informed me over phone at that time I was in office and I tried to talk in above gas agency but there is no person to attend the phone.

Please note that the delivery boy was not in Indane Uniform and he had no weighing machine which is mandatory.

This is clearly shows that agencies persons are involved in this type of theft. Without agencies people how delivery boy can do the same.

Please take the necessary action against the M/s Parul Gas Agency and Mr. Rajesh also.

We had already told to the agency many times but there is no proper response from their side.

After that I had sent a mail to Mr. Ashok Chhatwani, Sales Officer, but there is no response towerds him. So I am sending this mail to you.

Waiting response from your side at the earliest.

Thanking You,

Yours Sincerely
Rajesh Kumar Khulbe
B-113/14, H. no.-5055,
Sant Nagar, Burari, Delhi-110084
Mobile no. [protected]

Consumer no. 23457

I have booked for LPG cylender on[protected] but till date the distributer has failed to suply the same to my residence. They even denied to inform me as to when they will suply the same. By this time I am facing lots of problem without LPG cylender.
Necessary particulars are given below.

Name:- Chander Singh
Gas Consumer No. 17574
Address EF-633 Sarojani Nagar, New Delhi

Distributer Namebr...

I am a low usage consumer of LPG consuming 1 cylinder every 6-8 months. We assiduously try to conserve gas due to environmental and social reasons. A few days back, I tried to book a refill (after 8 months), I was told that my connection has been deactivated and I have to go to area office to get it reactivated. In the area office I explained my position and the officer endorsed my application and assured me that my annual consumption of 2-3 cylinders would be noted and I would not be bothered again. When I went to the dealer, I was informed that since the "new software" would not accept a one time endoresmet I have to go to the area office EACH time I want a new cylinder and get an fresh endorsement. I called the area office again and told the dealer to talk to the official. Then the official told me that "either I can get the endorsement every time or I can discontinue the service".

I wrote a complaint to the IOC from their website, and got a stock reply that it is their "policy". Request for further information on this poilcy has been ignored.

I would like to file an RTI to find out what this "policy" is. As consumers are we not supposed to know what this policy is? How can IOC deactivate the acct. without any notice? Since this is a recent phenomenon how come they did not inform the public about this?

When I was at the agency I was surprised to note that many consumers were in the same position.

I have checked with HP, they also have this new policy.

VJ.

Sir,
I am residing in Babarpur area. I went to Babarpur Gas Agency to book a new LPG connection. But they said that booking for a new connection is closed.

Please tell me that truely booking for a new connection is closed and if it is true then when I can book for new connection.

Thanks
Firoz...