Indian Oil Corporation [IOC] Complaints & Reviews

Late in supply of LPG.
Sir,
I am a customer of your company and my consumer No is 15260. I have booked a gas on 11.9.08 at Sanjay Gas, Bidar, Karnataka. But till now I have not received the same inspite of many phone calls.Sir I have also one cylinder and for this I am facing a lot of problems.It has also become the habit of Lipi Gas to supply gas after more than 10-15 days. Every month i am facing the same problems, inspite of contacting Sr area manager at belgum.

Therefore I kindly request you to take proper & strict action so that we will not face any problem further.
ONE SATISFIED CUSTOMER CAN BRING 10 MORE
Thanking you.

Ramreddy
Customer No.-15260

My consumer No.28092, attached to M/s. Vijay gas Agency located at Besant Nagar, Chennai-Tamil Nadu. I took my ealier (one no cylinder) delivery on 1.08.09 which has got exhausted on 14.09.08. I have registered a service request of refilling on 14.09.08. I have been asked to wait for 15 to 20 days.
Since I have been given only one cylinder how do I run my life waiting of 15 days period.

The same was informed to Mr. U.V. Mannur-In charge of Indane Gas-Tamil nadu State[protected] through my mail on 18.09.09 and also spoken to His PA Mr. Nagaraj about the irresponsible and very lethargic reply from the uneducated staffs of the above said Gas Agency for compensation of either ealier refilling or request for alloting one more cylinder.

It is informed that its highly regrettable because no action has been taken against my compliant by the Indane company .

with regards.
Ariyalure Ramaiyah Kolanji
4/142, 6th cross Street,
Ellaiamman Koil steet,
Neelangarai, Chenani-41
[protected] emai: [protected]@sify.com

Dear Sir,
For the last three months onwards, cooking gas refil booking takes more than 25 days in our area (Chelari or Calicut University) and they (Silma Gas) say it will take 50 days now!!! Then we will have both the cylinders empty and what we do? I can not sit at home because firing from my wife. So please supply enough gas to Silma Gas agency, Chettipadi.
Expectingsome reply, with regards,
Prof. Vishnu Mayya Bannur,
University of Calicut.

Sir/madam,
I am to state that i am the consumer of Indane gas under the Sehrawat gas Service. His code no. is 9107286 and telephone no. is 26045772 & 26043989. i wanted to book through telephone all the time but his telephone is always busy. when i personally went to his shop/agency he has refused to book the gas he has told that your gas was booked on 29/08/2008 and you can book the gas only after 29/09/2008. i requested them that i am the consumers and family consumer can book the gas after 21 days also i told them that earleir you were booking after 21 days then they replied that winter is approaching and now it will be booked after 30 days only.
It is therefore requested that kindly get me justice and he should be booked as per rules.

Yours faithfully,


Virendera Prasad yadav

I have a Gas connection of Indane which had taken from South Delhi Gas Service, Moti Bagh, New Delhi in the year March, 2003 vide consumer No.SE6671. Subsequently change of my residence the gas connection was transferred to Chander Nagar Gas Service, Amrit Plaza, Surya Nagar, Ghaziabad vide Gas Connection No.23114.

I am working in Central Govt. Autonomous Body under Ministry of Culture and my job is transferable to anywhere in India.

Now in the month of March, 2008 on my transfer from Delhi to Kurukshetra, Haryana, I have transferred my Indane Gas Connection from Ghaziabad, U.P. to Kurukshetra, Haryana vide valid transfer slip/voucher. For getting the gas connection transferred at Kurukshetra I contacted the Indane Gas Agency at Kurukshetra, namely, Kurukshetra Gas Agency, Railway Road, Kurukshetra alongwith my transfer voucher but they refused to provide me the gas connection in the pretext of insisting Ration Card for residence identity proof inspite of the fact that I have produced them the copy of my office identity card and a certificate from my employer for residence proof, still the agency is not providing me the gas connection.

So I would like to request you to kindly let me know that whether Radion Card is compulsory for providing gas connection on transfer certificate as this place is a new one for me and it is very difficult to get the Radtion card at this juncture.

Yours obediently,
HARSHA KUMAR.K.M.

Dear Sir,

I had booked through net to refill LPG through my Indian Oil Agent M/s Vidyasagar Gas Agency at Pitampura Delhi vide Booking No.22 on 2nd Sep 08.

When we did not receive the gas we contacted it was informed that it was deliveered to us BY HAND which we never took. It appears that they deliberated sold the refill in black. thisis the thisrd time in a row happening to us.
Instead of verifying at the time of delivery they are verifying us when making a compalaint asking for 20 yr original booking receipt of gas connection
This is the height of malpractices. Can someone look into it

Thanks

KALPANA SHARMA
GAS CONNECTION NO-1820

Sir
I am a Govt Employee in ICAR freshly recruited this year in Delhi So I needed a New LPG connection in the city. I have been living in Krishi vihar colony, near chirag delhi. new delhi-48 since last april. I have sufficient documents to prove my local address and identity.

There is the Indane Gas Agency Named "cactus lily enterprises" in my locality. I am regularly in contact with that gas agency for getting the new connection but there is one Answer always that No new connections are available now and come after one month. Is it possible that So big Named PSU has non availability of LPG connections.

It is very inconvenient to live without Gas as I am living with my small family so please look into the matter and try to solve out the problem

A BIG HELLO TO ALL,

I APPLIED FOR A NEW INDANE GAS CYLINDER IN THE MONTH OF JANUARY, 2008 WITH M/S. SNEHA GAS SERVICE, 33, RAI MOHAN BANERJEE ROAD KOLKATA - 700 108, CODE NO.99193891 AND THEY ASKED FOR A RESIDENTIAL PROOF. I SUBMITTED COPY OF MY ELECTRICITY BILL. I WAS NOT GIVEN ANY DOCUMENT FROM M/S. SNEHA GAS SERVICE AND I WAS TOLD THAT THE LETTER WILL BE REACHED AT MY RESIDENSE WHEN IT WILL BE ALLOTTED.

I GOT THE LETTER OF ALLOTMENT ON 6TH SEPTEMBER, 2008 (SATURDAY). I WENT TO M/S. SNEHA GAS SERVICE WITH THE LETTER OF ALLOTMENT AND I WAS TOLD TO SUBMIT THE FOLLOWING DOCUMENTS AND COME NEXT DAY. THE LIST OF DOCUMENTS REQUIRED BY SGS ARE AS UNDER :-
1. PROOF OF RESIDENSE. 2. IDENTITY PROOF, 3. RS. 4000/- APPROX, 4. AFFIDAVIT MENTIONING THREE POINTS viz., THAT I AM AN INDIAN CITIZEN, THAT I HAVE NO CYLINDER IN MY HOUSE AND THAT I SHALL NOT BE USING CYLINDER OF ANY OTHER PSU COMPANIES IN FUTURE.

WHEN I ASKED THAT WHY SHOULD I SUBMIT AN AFFIDAVIT THE SGS PERSON TOLD ME THAT IT IS COMPULSORY REQUIREMENT AS PER CIRCULAR BUT HE COULD NOT TOLD ME THE CIRCULAR NUMBER THAT TIME AS HE SAID IT WAS NOT AVAILABLE AT THAT TIME.

I SUBMITTED ALL THE REQUIRED DOCUMENTS ASKED BY THE SGS PERSON AND WHEN VISITED THE OFFICE ALONGWITH ALL THE DOCUMENTS AGAIN THE SGS PERSON TOLD ME THAT THEY HAVE NOT YET RECEIVED THE ACKNOWLEDGEMENT CARD FROM THE POST OFFICE AS PROOF OF RECEIPT OF ALLOTMENT LETTER. TILL TODAY THEY ARE SAYING THAT THEY HAVE NOT RECEIVED THE ACKNOWLEDGEMENT CARD, THUS THEY CANNOT ISSUE THE CYLINDER AND ITS ACCESSORIES. ALSO THEY ARE SAYING THAT ALL THE ACCESSORIES INCLUDING WOVEN WILL HAVE TO BE TAKEN FROM THE SGS.

NOW I WANT TO CLARIFY THE FOLLOWING POINTS :

1. WHETHER AFFIDAVIT AS ASKED BY SGS IS COMPULSORY, IF YES, KINDLY PROVIDE ONE COPY OF
THE CIRCULAR.

2. AT THE TIME OF APPLICATION OF NEW CONNECTION WHETHER ANY DOCUMENT IS GIVEN BY
THE DISTRIBUTOR TO THE CUSTOMER, BECAUSE I WAS NOT GIVEN ANY DOCUMENT AS A PROOF
OF BOOKING.

3. I APPLIED FOR NEW CONNECTION IN JANUARY, 2008 AND GOT THE LETTER OF ALLOTMENT IN
SEPTEMBER, 2008, WHILE I KNOW A PERSON WHO APPLIED IN THE SAME GAS AGENCY (SGS) IN
THE MONTH OF MAY, 2008 AND ALSO GOT THE LETTER OF ALLOTMENT IN SEPTEMBER, 2008.
HOW IS THIS POSSIBLE. HOW CAN THE GAP OF 5 MONTHS IN BOOKING CAN BE BRIDGED IN THE
SAME MONTH OF ALLOTMENT.

4. IS IT COMPULSORY TO TAKE ALL THE APPLIANCES INCLUDING WOVEN FROM THE GAS
DISTRIBUTOR ? THE GAS DISTRBUTOR (SGS) HAS TOLD YES IT IS COMPULSORY. WHILE I HAVE
AN ARTICLE ISSUED IN PUBLIC INTEREST BY THE MINISTRY OF PETROLEUM AND NATURAL GAS,
GOVT. OF INDIA, IN THE TELEGRAH ON 3RD MARCH, 2007, WHETHER IT IS CLEARLY MENTIONED
AS, I QUOTE " CUSTOMERS ARE FREE TO CHOOSE ANY BIS APPROVED BRAND OF HOT PLATES AND
ACCESSORIES. IT IS NOT COMPULSORY TO BUY THESE PRODUCTS FROM THE LPG DISTRIBUTOR."
KINDLY CONFIRM WHO IS RIGHT THE DISTRIBUTOR OR GOVT. OF INDIA.

5. IS THE ACKNOWLEDGEMENT CARD IS COMPULSORY FOR ISSUEING THE GAS CYLINDER. WHAT IF
THE POST OFFICE IS DELAYING EITHER, OR IT IS MISPLACED BY THE POST OFFICE. SHOULD THE
CUSTOMER SUFFER FOR THIS. WHETHER THE LETTER OF ALLOTMENT RECEIVED BY ME IS NOT
ENOUGH PROOF AS IT HAS GOT THE STAMP OF THE GAS DISTRIBUTOR AND IT HAS MENTIONED
THE SERIAL NUMBER OF BOOKING OF IOC (NO.544 DATED[protected].

6. WHEN I ENQUIRED ABOUT THE CURRENT POSITION OF BOOKING I WAS TOLD BY THE SGS
PERSON THAT THEY HAVE ISSUED 200 LETTERS OUT OF WHICH ONLY 15 ACKOWLEDGEMENT
CARD THEY HAVE RECEIVED AND NOT YET RECEIVED THE A/D RECEIPT OF 185 CUSTOMERS. IF
THIS IS THE RATIO OF RECEIPT OF A/D CARD THEN I THINK IT WILL TAKE A DECADE TO GET THE
NEW GAS CONNECTION.

7. THE GAS DISTRIBUTOR PERSON ALWAYS SAY THAT THEY HAVE A CIRCULAR FOR DOING THIS, IF
THIS IS THE FACT WHY NOT THOSE CIRCULARS ARE DISPLAYED FOR THE CUSTOMERS, BECAUSE
ULTIMATLEY THOSE DOCUMENTS OR WHATEVER IS REQUIRED THROUGH A CIRCULAR WILL BE
GIVEN OR FOLLOWED THE CUSTOMERS.

8. LAST BUT NOT THE LEAST, WHETHER IT IS COMPULSORY TO DISPLAY PROPER NAME, FULL
ADDRESS AND AGECNY CODE NUMBER OF THE LPG DISTRIBUTOR AT THE PLACE OF THEIR
BUSINESS OR NOT. IF YES, THEN WHY NOT SGS HAS DISPLAYED FULL ADDRESS AND AGENCY
CODE NUMBER ON ITS HOARDING ALSO NO PHONE NUMBER WAS ALSO MENTIONED.

9. MAHATMA GANDHI AND ALL OTHER BUSINESS ORGANISATION HAS SAID THAT CUSTOMERS
ARE GOD FOR THE BUSINESS. IS IT NOT BUSINESS WHAT THEY ARE DOING. GOD ARE TREATED
LIKE DOG. IS IT JUSTIFIED. WHY THE BEHAVIOUR OF THESE TYPES OF AGENCIES ARE SO ROUGH.
THIS MUST BE DUE TO THE FACT THAT THEY ARE OVERCONFIDENT THAT NOTHING IS GOING TO
HAPPEN WITH THEIR AGECNY AND NO ONE IS GOING TO TAKE ANY ACTION AGAINST THEM.


I, THEREFORE, HUMBLY REQUEST THE AUTHORITY TO TAKE PROPER ACTION AGAINST THE
ABOVE REFERRED POINTS. WHATEVER IS THE FACT IT SHOULD BE TRANSPARENT.

Respected Sir,

I have an Indane gas connection with Sudheendra Gas Agency, Indane Distributors, 80 Feet Road, Hennur Road, 2nd Main, H.B.R. Layout, Bangalore 560 084. My Indane Consumer number is S-19683.

The issue is that when I call them to book the refill cylinder, over the phone they just tell me that the booking is done and do not give me the booking number. They do not book the refill and falsely tell me that I would get my cylinder in 3 days. When I had called them again to check why the cylinder has not been delivered, another lady, at the counter told me that I had not booked the cylinder at all. She books the refill later. They are not taking the refill bookings even after 21 days. They say that the computer system is not allowing them to book and therefore they would book it later. This increases the refill delivery time to 45days. When asked, why they are doing such injustice, they are arrogantly replying to me saying “Go and complaint to whom ever you want”.

Sir, I would like you to see into this matter and bring justice for this kind of issues. They are also showing favoritism to certain other customers. Now, that I have questioned them about their behavior they have increased my delivery time. I have also called the sales office telephone number i.e. 22239473 to complain to some authorities about such unjust behavior. The lady who picked up the telephone also supported the gas agency and informs indirectly that, I will have to suffer any ways. Even she was telling me to go and complaint whoever I want to and where ever I want to. Such impolite officers are blocking our efforts to solve such unjust behavior with public service.

Sir, I request you to reply to my mail and provide me links to contact higher authorities. This matter has already gone to the agency through Indane officers and now, the agency is taking revenge on me trying to get 1 refill cylinder per month.

Request your kind self to do the needful.

Yours Sincerely
Luther VK

I HAVE APPLIED FOR NEW GAS CONNECTION AND GOT AN ALLOTMENT LATER NO.425DATED 15JAN2007 FROM BASSI GAS SERVICE, GANGA DHAM MOD, BASSI-303301 (CODE NO.[protected]
I HAVE PURCHAGED A NEW GAS STOVE FROM MARKET.YOUR DEALER IS FORSELY WANT TO SELL ANOTHER GAS STOVE ME, THAT I DONOT WANT .
ABOVE DEALER IS NOT RELEASING ME NEW CONNECTION TILL DATE.SEVERAL TIMES I APPROCHED THE DEALAR FOR CONNECTION, BUT HE TOLD THAT GAS STOVE MUST PURCHES WITH NEW CONNECTION.MY MOBILE NO.[protected].

Sir,

I want to take a new indane gas connection.so for this i made enquiry from internet and also from distributor.Distributor told me that take a resident proof of electricity bill, water bill, voter card, ration card with two snaps.But i don't have any of the above.I have a proof from employer's side that i am resident in such area.But the distributor don't accept it.on the other side it is given on the indane gas website for the proof from employers certificate title.

Kindly help me regarding this.I shall be very thankful to you for this kind of actness.

Yours Faithfully,

Rohit Kumar.

Indane Gas Distributor, Bangalore


Indane Gas Distributor, Bangalore

Dear Sir,


I reside at CV Raman Nagar. My Indane Gas Connection (36528) is with the local Indane Gas Distributor in our area called Sri Rama Gas Agency, RamurthyNagar, Bangalore. It appears that the above distributor keeps the telephone out of cradle and is therefore often not accessible in all six telephone numbers.

I have booked a refill four weeks back and is yet to receive the same. I personally aproched the agency on 17 Sep 08 and was assured the refill next day. However, I am yet to get the cylinder.

It appears that the above distributor is not able to manage so many customers and therefore please consider setting up an additional dirtributor for CV Raman and Kagadassapura area.


Iam aware of atleat eight of my friends from this area who are facing the same problem. if necessary we can submit a memorandum on this subject.


Thanking you,

Sheffi

This is inform you I am a Indan gas service holed for past 30 years. I approiciate your work and service. Today morning I am really shcoked about your service.
1) I book the gas and asking the tme duration. And concern person replied 20 to 25 days from the date of booking. Not only that e have purchsse the gas related thing while getting the same
2) Infornt of mine one person also book the gas. And she got an emergency no. And When I asked the same thing he denied to give me the no. Also replied only those are eared Rs 50000 in the gas agency they only safe from this hassle

My query is:
How long this kind of service we are getting?? Why the normal person will suffer
Why this kind of defferciate is going on??
I will highly obliged if you kindly dig into this matter and find out a solution for us to continue your best service
Your asap reply ill appriciatable.
Please let me kno for any further clarification..Thanks

I'm a Indane LPG consumer Shashank Choudhary with Bhatia Gas Services, sector 22, Chandigarh. with Following Details.

Card Serial Number 2240864
Customer Number B-28841

Now I am shifted to Jaipur. My connection is more than one year old. I want to transfer it to Jaipur. But the Agency (Sushma Gas Services, OPP KISAN DHARAM KANTA, NEW SANGANER ROAD) is not agree to transfer it. They are telling firstly they will send the verifictation to chandigarh and after reciving conformtation they will provide the connection i also commuincated to Chandigarh Agency and they told me that gas should be issued on the very same day and verfifictation process is done afterwards.

i have summited all the necesary documents 2-3 Weeks to Earlier to (Sushma Gas Services, OPP KISAN DHARAM KANTA, NEW SANGANER ROAD)and i have not recived any the gas cylinder i am very sorry to say is this we present to esstimeed coustemer's also no proper response after making calls they have good excuses with irrevelent answer --> manager is not here, come to office to talk further, what can i do sir.



Please feel free to talk and do the necessary for the same.

Regards,
Shashank Choudhary (+91-[protected])

I am a resident of Bangalore, having connection with Sri Rama Gas Agency. I was not able to fix my regulator to a new cylinder.I first tried my agency number. The line was out of order!! Hence I wanted to log a complaint with the customer service cell of Indane. I called up the following number[protected] today[protected] morning and got a very arrogant and impolite reply from the other end. That lady who picked up the phone asked my consumer number and just banged the phone down without giving me any answer...keeping me again in dark. When I rang her again, she told me, she has noted down my number and dont waste her time now. She was not even willing to explain me what needs to be done from my end and what is the turn around time for getting this rectified.
This is purely attitude problem.. and we cant accept this from a person of CUSTOMER CARE WING!!

Myself Sebak Chandra Tikadar is an ex- employee of Indian Oil Corporation marketing division and havng consumer no: T -3002 for indane gas and registered at Chaterjee Hat Gas Service Center. My address is Subhaspally, Unsani, Andul Mouri, Howrah 711302 .
Self booked gas refill on 06.09.08 but till 22.09.08 it has not delivered and the supplier informed that no booking slip reached to him against consumer no T-3002 . Even we are not able to contact the Chatterjee Hat Gas Service centre over phone as it is allways telling as out of order/ out of reach.

Dealer : PRIYA Gas Agency, Defence Colony Flyover
COnsumer No. : 15443
I booked the Gas Cyl on 13 Sep and was told it will be supplied on 15th. I reminded on 17th and was told it will be supplied today itself . Again I reminded on 20 Sep and was told it will be supplied within an hour .
I regret to say that I have still not received the gas .
Thanking You,
Col. Daljit Madan
C-90 Defence Colony, New Delhi
Tele : [protected]

I am from Virudhunagar.
Recently I have got gas connection from Indane, Jaya Sakthi Gas Agency, Virudhunagar, Tamilnadu. But they are forcing to buy gas stove from them and also not giving receipt for the same. In fact, gas stove is optional and it is clearly mentioned in the form. If we argued like this, then they say they wont give the gas connection.

Please take action.

I am a consumer of Indane Gas, through MODERN GAS AGENCY, Badamtala, Bally- Howrah (W.Ben). Their numbers are[protected]/3649. All the times the phone are kept disconnected, and rings only after the office closes. No mobile ( SMS ) booking number are given. In emergency situations customers have to go to the agency for bringing cylinders, instead of paying the delivery charges.

I have a consumer with A/c No.64691 . Namratha Gas agency, Kukatpally, Hyderabad.
I have booked the cylinder on 13th august 2008 with assurance for delivery on 20th August2008.
Till now they have not delivered. And I am roaming around their office daily. They will give irresponsible answers like." will be delivered tomarrow" every day. Even answers also in rude manner.
I hope that they are not giving any donotion to me. I am paying money to them.