Ref: Old Customer no: 67128 / New customer no: 23870,
We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency.
I would like to introduce myself G.S. Raji MohanRam, currently living in 47, Vaidhy nagar, Poonamallee, Chennai - 600 056 and customer of indane gas
for the 4 years. I am writing this mail as a last resort to somehow get the indane LPG gas
supplied to our home in above address.
We made gas booking with Shivashankar agency thro phone on 25th March 2008 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 1 month. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue.
25 days after booking, after repeated reminders from us, they simply informed over phone that they will not supply cylinder to us and asked us to change the gas agency under Kala agencies (operates as a seperate agency in the same office). They simply told us they will supply immediately if we come directly and change the agency address to Kala agencies.
We went directly to the office on 23rd April to change the agency address so that we will get the gas immediately because we were running short of gas. They changed our connection to Kala agencies on the same day and promised us they will make the delivery on next day to avoid any more delay. But even after so many days they never bothered to deliver.
When we called to ask what was happening, the reply was so shocking, deliberate and negligible from the employees. They simply told us they will not supply and ''DO AS WE WISH WHATEVER WE WANT TO''. Once we received this response from the employee we were shocked!!! at the kind of treatment they are giving to the customers.
We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor.
Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises.
With Kind regards
G.S. Raji Mohan Ram