Indian Oil Corporation [IOC] Complaints & Reviews

I have booked for LPG cylender on[protected] but till date the distributer has failed to suply the same to my residence. They even denied to inform me as to when they will suply the same. By this time I am facing lots of problem without LPG cylender.
Necessary particulars are given below.

Name:- Chander Singh
Gas Consumer No. 17574
Address EF-633 Sarojani Nagar, New Delhi

Distributer Namebr...

I am a low usage consumer of LPG consuming 1 cylinder every 6-8 months. We assiduously try to conserve gas due to environmental and social reasons. A few days back, I tried to book a refill (after 8 months), I was told that my connection has been deactivated and I have to go to area office to get it reactivated. In the area office I explained my position and the officer endorsed my application and assured me that my annual consumption of 2-3 cylinders would be noted and I would not be bothered again. When I went to the dealer, I was informed that since the "new software" would not accept a one time endoresmet I have to go to the area office EACH time I want a new cylinder and get an fresh endorsement. I called the area office again and told the dealer to talk to the official. Then the official told me that "either I can get the endorsement every time or I can discontinue the service".

I wrote a complaint to the IOC from their website, and got a stock reply that it is their "policy". Request for further information on this poilcy has been ignored.

I would like to file an RTI to find out what this "policy" is. As consumers are we not supposed to know what this policy is? How can IOC deactivate the acct. without any notice? Since this is a recent phenomenon how come they did not inform the public about this?

When I was at the agency I was surprised to note that many consumers were in the same position.

I have checked with HP, they also have this new policy.

VJ.

Sir,
I am residing in Babarpur area. I went to Babarpur Gas Agency to book a new LPG connection. But they said that booking for a new connection is closed.

Please tell me that truely booking for a new connection is closed and if it is true then when I can book for new connection.

Thanks
Firoz...

I am consumer of INDANE from M/s Shuklaganj Gas Service, Agency code 155794, Shuklaganj 209861. Unnao. My consumer number is 15342.

Whenever a consumer goes to agency for refilling after 3-4 hours of standing in line the men of the agency call the consumer on a fixed date after 3 to 4 days. Then they put a stamp on the voucher and give another date to come. Again on said date consumer has to stand in line for 4-5 hours. Then they receive money and give one slip and ask to come after 6-7 days to get the cylinder. On that day again consumer has to stand 4-5 hours in line to get a cylinder. Many times after 4-5 hours they inform that cylinders have finished come on next day. That is the way this agency is working. Consumer is getting cylinder refilled after 60-75 days.

One old lady, who was 72, had a problem in walking. On 25th August 2008, she came to get the voucher stamped. From 7.00 am to 12.00 noon she kept standing in the line. At 12.00 noon agency owner informed the consumer that required number of vouchers have been stamped, now rest of people will go back and come again on next day. Crowed started arguing with agency owner. The man and his employees started pushing the crowed out from his shop. The old lady who was standing there felt down on the ground and got hurt on her head. I took her to nearby nursing home and back to her house after required treatment.
I had a talk with Mr.Sudhakar Giri, Area Sales Manager, Panki, Kanpur on this issue. I asked him to order the agency for home delivery. I was surprised, when he told me that he can not do any thing. HOME DILIVERY IS NOT POSSIBLE. Next day agency owner refused to give me any refilling, because I have persuaded the matter to the senior official. Now he is saying, “Go Bajpai, Do, what ever you feel like. Now You will never receive any refilling.

I am surprised to understand that Mr. Giri is backing the agency. How can he refuse home delivery? Why can not consumer get refilling after 30 days?

I humbly request you to look in to the matter and do the needful. I request you to punish the agency and such officer, So that in future no one is harassed.

Santosh Bajpai
“Santushti”, 13/94, Champapuri,
Shuklaganj – 209861.
Unnao.
U.P.
Phone[protected], [protected]
[protected]@hotmail.com

Dear Sir
I am a consumer having single cylinder facility and want to have double cylinder as I am having big familiy. But since four month passed our local gas agency 'Mahanta Indane' is time and again repeating the same answer that 'until unless the company allows new gas connection we can't provide you the same and the company has stopped new connection for time being', though no such circular has been notified for consumer information. Very recently an enlarged paper cut of your circular (in oriya) has been sticked before the counter for consumer notice that 'Indian Oil has stopped new gas connection'.

Costumer harashment like 'irregularities in distribution' is a regular practice here. That may be due to poor communication facilities or else ; but as a consumer I would like to suggest you that to avoid the overload on 'Mahanta Indane' one more counter should be opened in this localities as the locality population is more than 2 lakhs (approx).

Kindly look into the matter and help me to run smooth family life.

Waiting the best from your end.

Thanking You

Himansu Sekhar Biswal
Consumer No-MI-4261

Sir,

This is to bring to ur notice that i have taken ur new connection in Feb 2007. At that time i have request for double connection but they have assured that this will be done with in 3 months. But 18 months has been passed and only assurence is beeing given. Please help me in getting double connection.

The details are as under
Ashok Sharma Consumer NO. LG 2424
Contact No. [protected]
Address of Agency= Lalmani Indane. Plot no 71, Gitanjali Nagar, gayatri Nagar. Raipur. Ph[protected], 4013538.

Please Help Me.

Ashok Sharma
[protected]

Dated: 30th August, 2008
Sir/Madam,

I am consumer of Indane Gas. Our area service provider is “SUKH-DHAM GAS SERVICE”, C-8/4, Shopping Centre, Lawrence Road, Delhi-35. It is our long experience with them that they never respond on phone. For any problem, we have to go all the way to their door step, quite far from our residence. For instance, on 29.8.08, leakage was detected in cylinder. I tried to contact the Gas Agency on phone but I could not do so and Field Officer’s Mobile was also out of reach. Help Line Numbers 23411282, 23411654 & Emergency Nos. 23841235, 23846584 were also out of reach. I had to come back from my work place and lodge the complaint in person. Today again, I had to rush to their office for registering my complaint for leakage but that proved fruitless and complaint was not attended to. I requested them to give Complaint Book, I was told that Complaint Book cannot be given, as being the last day of the month, the same has been sent to IOCL.

Further more, their delivery personnel, while delivering gas cylinder, never carry weighing machine and are reluctant to weigh the cylinder.

It is requested that “SUKH-DHAM GAS SERVICE” may kindly be instructed to be customer friendly and caring.

Thanks.
Yours faithfully,

SHASHI VAISH
Consumer No.A10285
C-4/108-A, Keshav Puram
DELHI – 110 035
Phone: 27107954

i was working in Indian oiltanking limited.Last year i left the job with all formalities as per agreement. my pf no was during service to indian oil tanking limited is MH/43482/479.after leaving i submitted my pf withdrawel form duly filled. but stil i am not getting my pf amount though it has been already more than one year.Though i enquired about my pf over telephone, they are not able to give information about my pf when i would get it.The detail of the company is given below..
Indian Oiltanking Limited, 103, spectra, Hiranandini Business park, powai, Mumbai-400076.phone no:[protected].Fax no:+[protected]/2570 6854.

Dear sir, Consumer No.54290, Name: Lakshmi T. The Gas Cylinder was order before 3 weeks back and more over the present cylinder is also empty now. Past 10 days everyday calld the Indane office. They said morning or evening will send the cylinder like the (record player). But till now not receive. The service is totaly inefficient shown the consumer. Please take the necessary steps. Thanks....

Copy:
Kirti Gas Service
Sri Kishor B. Rathod
5, Saurastra Vishkarma Soc., Near Jivraj Park Bus Stand, Vejalpur-380051
[protected]
V Surendran [protected]@rediffmail.com

To,
[protected]@indianoil.co.in.

To,
Indian Oil Corporation Ltd. (M.D.) Indane Area Office, Ahmedabad 2nd Floor, Navdeep House, Ashram Road Ahmedabad – 380014, (Gujarat)
Major. S S Naggi...

Dear Sir / Madam

I introduce myself as a Customer to Indane Cooking Gas. I am residing at # 52, Kaikondarahalli, Near Bus stop, Carmelram post,
Sarjapur Road, Bangalore 560035.

My Gas connection is thro you dealer KK Indane Enterprises, near Iblur bus stop in Sarjapur road vide Consumer # D0064322.

This time we have booked for cylinder on 11th August but regret to note that as on today (29th Aguust) we have not received the Cylinder supply from your dealer for reasons not known to us.

We are not getting any clear status inspite of our repeated follow up calls / personal visit to the dealer's place.

One one hand we are literally struggling with such hsort of short supplies and on the other hand we are really surprised as to how Indian oil / Indane is able to manage with such dealers in today's COMPETITIVE WORLD

Kindly check with the dealer from your side and resolve the issues at once

rgds...Meenakshi

note : You can contact Santhosh for further details @ [protected]

This is too bad... we are waiting for gas cylinder up to 40 to 50 days... Because dealers r sold in block market from four months... actual cost of cylinder is RS 315 but they are selling RS 500 to RS 600 in block market for DSC coaching institutions and messes... address
Vijay krishna Gas Enterprises Pvt(ltd),
Avanigadda,
krishna DT,
Andhrapradesh-521121...
What the government doing i hope collecting commissions... and enjoying.. Please any one doing action about this problem?? please do it... and for safe allocating cylinders to people of Avanigadda...

i have a applied for a spare cylinder on 12.7.2007 (SRAP No 590891 and WL No 619/27216) with Sharada Gas Agency, Moghalpura. Since iam having only 1 cylindeer and that to they are taking minimum 5 days to get refil cylinder iam facing severe problem (by skipping coocking food). Even after repeated enquiries/requests/follow ups i have not yet got my spare cylinder. Please help me sir.

regards

PMLS Venkateswarlu

Delivery not in time
Dear Sir,

Myself Bijumohan, Customer No. 22457_ K. Balakrishna pillai has booked a refil cylinder on 10th July 2008, the booking number is 3139 with your POORNIMA GAS AGENCY, PARAKKODE, near ADOOR IN KERALA.

I contacted to the gas agency on 11the July 2008 for the refill. They said that within two week the refiil willbe delivered. On 5th August 2008 the refill sylinder van came to our nearhouse Junction Thuvayoor, there are somany customers waited for hours.

The van came, some refill delivered. But many house wives cannot get the sylinder. The authority persons said that the refill syliders were finished. The one or two hours waited customers desperated.

Then, on August 18, 2008 the delivery van again came. But don't touch my near house junction.

On 23rd August the delivery van again came to my near house jucntion. They delivered to some customers. They replied to our questions that the refill delivery will be the next day.

But, at this day we are unable to get the refill.

Sir, in daytime the oldage housewives were waited for the refill toomany hours.

By phone the poornima gas agency authorities told the customers the refill will be delivered 10am, ... 5pm, ...tomorrow morning, ...no stock... and so and so...

What a pathetic situation is this...
In Kerala the Onam season coming soon. Your agencies customer treatment being very poor.



from 18th Aug.08 as I was told that delivery will be after 8-10 days. SInce then I am being told in 2-3 days you will receive the delivery. But I am sorry to tell that till 21 days I have not received refill and after delivery for next 21 days there will be no booking. The second cylinder will also get empty. We have Ganpati Festival in the house during first week.

It is suggested to allot third cylinder to me to meet such trend of supplies from this RADHIKA GAS agency.

Similar situation was faced during the month of December 2007 wherein your intervention had given me delivery of cylinder

Thanks,

Yours faithfully,

Bijumohan
for Customer No22457

I am a consumer of LPG Indane having consumer no. DI-4129 at Dev indras Durg (CG). I had booked for the gas telephonically on 8.8.2008. but till today they have yet to deliver after 19 days despite several reminders. they used to say that it would be delivered next day but it never came. Today the situation has come that we are left with no gas even to cook the dineer and the frenchise is not lifting the phone. this is the height of the situation and attracts immediate attention. It is requested to issue necessary instructions to the officers concerned to investigate the reasons of non supply and to ensure regular and immediate supply.

Dear Sir,
This is regarding my indane connection ( Consumer no. 6176 with M/s Shanti Indane, Sadh Nagar, palam, New Delhi. Tel no.[protected] attached to agency. Everytime when gas is booked, gas availability is not there at godown. It needs 2/3 visits to get one cylender. Also they do not deliver cylender at home. I am very much frustrated by interactation with agency people that everytime they give false committments.

Now in present case, gas was booked on 26th July2008 and till now there is no delivery. I personally visited their office on 23rd Aug and got that cylender will reach on 25th Aug. I contacted them on 25th on not recving cylender and got another word that same would be delivered on 26th. Now on 27th also there is no surity abou it.

I have followed up with Mr. pandey/Mr. Pankaj/ Ms. Sheetal/Mr. Vicky but no satisfied answer. I asked th contact No. of Mr. Prem Juneja ( Agency owner) but nobody arranged.

Now I am requesting the concerned authority to take action on such agencies who do not take care for customers. There are many other consumers who do not have any knowledge about complaint and keep on getting trouble.

thanks/best regards,
Manoj

mobile..[protected]

dear sir,

I wish to apply a new gas connection at muthalkodam Gas Service (Indane) thodupuzha, iducki dist.

i am going there atleast 1 time a month to enquire when will take my application for neww connection, they said they dont konw, and keep in tuch. ( the cannot give a proper information about connection).
can you assist me what is the formalities and how can i apply, how many days are taken to get it

sir, its a very serious matter for me because i am buying woods from a mill for making food . sir, plese consider my matter, and give me a positive response

DEAR SIR,
I m user of the Indan GAS Cylinder from last 5 yearS. but from last three months i did not get any gas cylinder. i m complaining about "mritunjay gas services" 255/385, kundari rakabganj, lucknow. U.p. (INDIA) in past whenever i got the cylinder that was of 26.5 kg instead of 29 kg.
there is a mr. dubey who does all these doubtful things
and the agency holder is very genttle and good man.
i also want to complaine in anti corruption buero.

but i wil wait for ur possitive response
please do the needful

Dear Sir,
My Name is Sunil Kumar Jhalani from Jaipur (Rajasthan). My Consumer No. 16359. I have booked for a refill on[protected] under order No. 682 with M/s Rajendra Gas, Ambabari, Jaipur. Even though it is nearing 24 days before, I did not get my refill from Indane dealer M/s Rajendra Gas, Jaipur till now.
Please look into the matter. An immediate action is requested.

(Sunil Kumar Jhalani)
3/7, Paras...

Nobody booked through telephone, you try and see Radha Govind Gas Agency's telephone number[protected], 22075114.

I had booked though Centralise No.1260 on 19th August, 2008 and booking no. 27 and today 26th August still not know where is booking. I need gas for cooking, what should I do after booking and several efforts I had done.

Meraj