Indian Oil Corporation [IOC] Complaints & Reviews

I am a LPG Indane gas customer with Sudheendra Indane gas agency (Indane LPG distributors), 2nd main 80 feet, Hennur road, HBR layout Bangalore... 25440772, 25441772, 22726696, 25434221, 25436995


My consumer number is S26303, I have booked for Additional cylinder on 26-Sept-2007.
And had been informed that will be receiving the connection in 6th months from the booking date..
But I dint not get any intimation from Indane (Indian Oil Corporation) dealer as such
Not at received my connection, when I enquired they say that still 2006 booked customers dint get the connection and government is not issuing any cylinders..
They would have told us at the time of booking… but this does not happened.
Im not sure how true it is, please make sure what exactly the problem do let me know..
Please do some thing on this as im facing too much problem..
We cant book the cylinder unless it empty.. and need to up to 10+ days after booking.. so what do I do for so many days.
Or else if I book the cylinder before hand after the 30 days or then I will receive it after 10+ and I had give my running cylinder..
Im facing too much Problem due to this..

Please take some action on this.. and let me get the connection as soon as possible.. at least the proper date when will I get the Connection


Regards
Hina K
Mb: [protected]/[protected]
Email:hina.[protected]@finobj.com/Koushi.[protected]@hotmail.com

Dear Sir or Madam,

I am staying in Kullu, Himachal Pradesh and having a gas connection with Indane Distributor "Spick-n-Span" (Phone no. [protected]) since 27.12.07. My consumer No. is 26177. We book our gas refill to the distributor on phone, but we are facing always delay in the delivery of cylinder. This time I booked my refill order on 22.08.08 and was been given waiting no. 4979. The person who attended the phone and given me the waiting no. assured for the delivery of cylinder after a week. After 10 days on September 1st, when I called up on distributors', they informed delivery will go tomorrow. Next day again I called up and the answer was same. On 3rd Sep. owner of the shop informed me that delivery boy has gone to my house area and today defenitely he will deliver. Today on 5th when I reached to distributors' to ask the status, they started talking abusly. They were three-four persons dealt very badly. I only asked to tell me that which date and what waiting no. is being delivered today, they said we can't tell this to consumer. Every time I am getting my gas delivery after following up atleast for ten times with atleast 20 phone calls. Please look in to the matter. Thanks and Regards,

Dear Sir,
This isto draw your kindattention that I am consumer of Indane gas From Dogra agency, Dighawani, Parasia, In chhindwara district in M.P Through Franchisee Ganesh Gupta in Newton Colliery, Parasia.
There is shortage of gas and therefore he charges extra 100 to150 Rupees per gas to give consumer their gas, moreover he never take bookings and supplies gases to his acquatances and in motels and hotels depriving the consumers.
we the consumers are left with no other option but to pay high prices for getting per cylinder of gas.
so, it is my earnest request to kindly intervene into the matter and take decision accordingly

Unfortunately I am consumer of your gas agency name Bedi Indane, B-43, Kartar Nagar, Main 3½ Pusta, Delhi-110053, Ph. 22946868, 22946800, Consumer No. BI-2119 Delhi last somany years. Firstly phones line always busy i[censored] want to book ur gas then u have to wait two hour or so. They booked gas after 15 or 20 days and send our home after 10 days when We make many time call to him. They already book my cylinder when I book my cylinder. They book my cylinder himself and doing black marketing to it. When I am going to his office they send my cylinder without booking. This is very rediculious. i would request you to pls do something otherwise i have to go another way. thats it.

Dear Sir:

This is to inform you that I had booked for LPG gas cylinder on August 30, 2008 and the gas agency "Sahaj Enterprises" told me that they will deliver the cylinder after 4-5 days. Today, I called the agency, now they told me that they will be able to supply the cylinder after 10-12 days.

Further to inform you that each and every time after booking they deliver the cylinder after 10-15 days later.

My humble request to you, please take the necessary action in this regard so that consumer harassment will be stopped.

Thanking you,

Sincerely yours,

Navin Arya

Dear Sir,
I am a consumer of Indane gas (Consumer no.23457) through M/s Parul Gas Agency, Hardev Nagar, Jharoda, Delhi-110084. I have booked Gas on 25.08.2008 and delivery boy (Mr. Rajesh) brought the cylinder on 01.09.2008 around 3.00 pm. That time I was not at home, my father asked him to bring the weighing machine and he replied that my machine out of order since last three months. After that my father refused to take the cylinder without weighing because since last months he delivered the leakage cylinder and also threat that (Lena hai to lo nai to apki gas hamesha ke liye band karwa dunga). Then my father informed me over phone at that time I was in office and I tried to talk in above gas agency but there is no person to attend the phone.

Please note that the delivery boy was not in Indane Uniform and he had no weighing machine which is mandatory.

This is clearly shows that agencies persons are involved in this type of theft. Without agencies people how delivery boy can do the same.

Please take the necessary action against the M/s Parul Gas Agency and Mr. Rajesh also.

We had already told to the agency many times but there is no proper response from their side.

After that I had sent a mail to Mr. Ashok Chhatwani, Sales Officer, but there is no response towerds him. So I am sending this mail to you.

Waiting response from your side at the earliest.

Thanking You,

Yours Sincerely
Rajesh Kumar Khulbe
B-113/14, H. no.-5055,
Sant Nagar, Burari, Delhi-110084
Mobile no. [protected]

Consumer no. 23457

I have booked for LPG cylender on[protected] but till date the distributer has failed to suply the same to my residence. They even denied to inform me as to when they will suply the same. By this time I am facing lots of problem without LPG cylender.
Necessary particulars are given below.

Name:- Chander Singh
Gas Consumer No. 17574
Address EF-633 Sarojani Nagar, New Delhi

Distributer Name
Raj Hans Gas Agency
Teen Murti
New Delhi

I am a low usage consumer of LPG consuming 1 cylinder every 6-8 months. We assiduously try to conserve gas due to environmental and social reasons. A few days back, I tried to book a refill (after 8 months), I was told that my connection has been deactivated and I have to go to area office to get it reactivated. In the area office I explained my position and the officer endorsed my application and assured me that my annual consumption of 2-3 cylinders would be noted and I would not be bothered again. When I went to the dealer, I was informed that since the "new software" would not accept a one time endoresmet I have to go to the area office EACH time I want a new cylinder and get an fresh endorsement. I called the area office again and told the dealer to talk to the official. Then the official told me that "either I can get the endorsement every time or I can discontinue the service".

I wrote a complaint to the IOC from their website, and got a stock reply that it is their "policy". Request for further information on this poilcy has been ignored.

I would like to file an RTI to find out what this "policy" is. As consumers are we not supposed to know what this policy is? How can IOC deactivate the acct. without any notice? Since this is a recent phenomenon how come they did not inform the public about this?

When I was at the agency I was surprised to note that many consumers were in the same position.

I have checked with HP, they also have this new policy.

VJ.

Sir,
I am residing in Babarpur area. I went to Babarpur Gas Agency to book a new LPG connection. But they said that booking for a new connection is closed.

Please tell me that truely booking for a new connection is closed and if it is true then when I can book for new connection.

Thanks
Firoz

I am consumer of INDANE from M/s Shuklaganj Gas Service, Agency code 155794, Shuklaganj 209861. Unnao. My consumer number is 15342.

Whenever a consumer goes to agency for refilling after 3-4 hours of standing in line the men of the agency call the consumer on a fixed date after 3 to 4 days. Then they put a stamp on the voucher and give another date to come. Again on said date consumer has to stand in line for 4-5 hours. Then they receive money and give one slip and ask to come after 6-7 days to get the cylinder. On that day again consumer has to stand 4-5 hours in line to get a cylinder. Many times after 4-5 hours they inform that cylinders have finished come on next day. That is the way this agency is working. Consumer is getting cylinder refilled after 60-75 days.

One old lady, who was 72, had a problem in walking. On 25th August 2008, she came to get the voucher stamped. From 7.00 am to 12.00 noon she kept standing in the line. At 12.00 noon agency owner informed the consumer that required number of vouchers have been stamped, now rest of people will go back and come again on next day. Crowed started arguing with agency owner. The man and his employees started pushing the crowed out from his shop. The old lady who was standing there felt down on the ground and got hurt on her head. I took her to nearby nursing home and back to her house after required treatment.
I had a talk with Mr.Sudhakar Giri, Area Sales Manager, Panki, Kanpur on this issue. I asked him to order the agency for home delivery. I was surprised, when he told me that he can not do any thing. HOME DILIVERY IS NOT POSSIBLE. Next day agency owner refused to give me any refilling, because I have persuaded the matter to the senior official. Now he is saying, “Go Bajpai, Do, what ever you feel like. Now You will never receive any refilling.

I am surprised to understand that Mr. Giri is backing the agency. How can he refuse home delivery? Why can not consumer get refilling after 30 days?

I humbly request you to look in to the matter and do the needful. I request you to punish the agency and such officer, So that in future no one is harassed.

Santosh Bajpai
“Santushti”, 13/94, Champapuri,
Shuklaganj – 209861.
Unnao.
U.P.
Phone[protected], [protected]
[protected]@hotmail.com

Dear Sir
I am a consumer having single cylinder facility and want to have double cylinder as I am having big familiy. But since four month passed our local gas agency 'Mahanta Indane' is time and again repeating the same answer that 'until unless the company allows new gas connection we can't provide you the same and the company has stopped new connection for time being', though no such circular has been notified for consumer information. Very recently an enlarged paper cut of your circular (in oriya) has been sticked before the counter for consumer notice that 'Indian Oil has stopped new gas connection'.

Costumer harashment like 'irregularities in distribution' is a regular practice here. That may be due to poor communication facilities or else ; but as a consumer I would like to suggest you that to avoid the overload on 'Mahanta Indane' one more counter should be opened in this localities as the locality population is more than 2 lakhs (approx).

Kindly look into the matter and help me to run smooth family life.

Waiting the best from your end.

Thanking You

Himansu Sekhar Biswal
Consumer No-MI-4261

Sir,

This is to bring to ur notice that i have taken ur new connection in Feb 2007. At that time i have request for double connection but they have assured that this will be done with in 3 months. But 18 months has been passed and only assurence is beeing given. Please help me in getting double connection.

The details are as under
Ashok Sharma Consumer NO. LG 2424
Contact No. [protected]
Address of Agency= Lalmani Indane. Plot no 71, Gitanjali Nagar, gayatri Nagar. Raipur. Ph[protected], 4013538.

Please Help Me.

Ashok Sharma
[protected]

Dated: 30th August, 2008
Sir/Madam,

I am consumer of Indane Gas. Our area service provider is “SUKH-DHAM GAS SERVICE”, C-8/4, Shopping Centre, Lawrence Road, Delhi-35. It is our long experience with them that they never respond on phone. For any problem, we have to go all the way to their door step, quite far from our residence. For instance, on 29.8.08, leakage was detected in cylinder. I tried to contact the Gas Agency on phone but I could not do so and Field Officer’s Mobile was also out of reach. Help Line Numbers 23411282, 23411654 & Emergency Nos. 23841235, 23846584 were also out of reach. I had to come back from my work place and lodge the complaint in person. Today again, I had to rush to their office for registering my complaint for leakage but that proved fruitless and complaint was not attended to. I requested them to give Complaint Book, I was told that Complaint Book cannot be given, as being the last day of the month, the same has been sent to IOCL.

Further more, their delivery personnel, while delivering gas cylinder, never carry weighing machine and are reluctant to weigh the cylinder.

It is requested that “SUKH-DHAM GAS SERVICE” may kindly be instructed to be customer friendly and caring.

Thanks.
Yours faithfully,

SHASHI VAISH
Consumer No.A10285
C-4/108-A, Keshav Puram
DELHI – 110 035
Phone: 27107954

i was working in Indian oiltanking limited.Last year i left the job with all formalities as per agreement. my pf no was during service to indian oil tanking limited is MH/43482/479.after leaving i submitted my pf withdrawel form duly filled. but stil i am not getting my pf amount though it has been already more than one year.Though i enquired about my pf over telephone, they are not able to give information about my pf when i would get it.The detail of the company is given below..
Indian Oiltanking Limited, 103, spectra, Hiranandini Business park, powai, Mumbai-400076.phone no:[protected].Fax no:+[protected]/2570 6854.

Dear sir, Consumer No.54290, Name: Lakshmi T. The Gas Cylinder was order before 3 weeks back and more over the present cylinder is also empty now. Past 10 days everyday calld the Indane office. They said morning or evening will send the cylinder like the (record player). But till now not receive. The service is totaly inefficient shown the consumer. Please take the necessary steps. Thanks.

Copy:
Kirti Gas Service
Sri Kishor B. Rathod
5, Saurastra Vishkarma Soc., Near Jivraj Park Bus Stand, Vejalpur-380051
[protected]
V Surendran [protected]@rediffmail.com

To,
[protected]@indianoil.co.in.

To,
Indian Oil Corporation Ltd. (M.D.) Indane Area Office, Ahmedabad 2nd Floor, Navdeep House, Ashram Road Ahmedabad – 380014, (Gujarat)
Major. S S Naggi [protected]@indianoil.co.in
[protected]

To, Mr. S K Awasti
Maharashtra State Office, Mumbai
[protected]
[protected]@indianoil.co.in



Consumer No: 13272
Name Gautam Maitra
Residence BB-11, Shantinath Apt, Vejalpur, Ahmedabad-51

We have several times over the last 3 years complained to the Kirti Gas Agency located in the address as stated above that

1. As of now, my complaint is that I have booked the Gas on the 8th of August 08. We were told that with 7-8 days delivery will be made.But now today is 29th, and no delivery has yet been made.
As I am trying to contact over phone, I tried fifty times over 2 hours, I find the phone no 26642003 was busy all the time. One time it was ringing but then no one picked up.This is nothing new. But an old trick of the Agency. So I am writing this complaint of harrassment and to reach appropriate authority who can direct the Agancey that it function heeding to consumer grievancer.( In support of that I am appending another consumer's complaint from the same area which was posted on the Internet Complaints Board


perform with for several years for not picking up phoner and giving delivery which becoemes as late as 25-30 days.

2.. For a refill process, each and every time we have to visit their place to book for refill.Then after 10-15 days when delivery does not come. we have to remind them again by visiting personally and then they deliver.This process is because the Gas Agency keep their one Land line No. in engaged mode most of the time. Or when it rings, hardly anyone pick up . All these are done purposefully to delay the process of delivery and the bottles are ofter delivered out of turn to others as has been pointed out a few times by me in front of office staff. But despite talking to Kirti Gas Official in the past several years, the system has not changed. So I would like the enforcement agencies to step0 in and take necessary measures to redress consumer grievance against the Gas Agnecy.

3.ANOTHER COMPLAINT BY ANOTHER CONSUMER COPIED BELOW
http://www.complaintsboard.com/complaints/indane-gas-agency-c1757/page/1.html#c6...⇄

I am having gas connection with Kirti Gas Agency, Vejalpur, Ahmedabad, gujarat.

When ever we call number comes busy or if not bust they didnot pickup the phone.

We have to personally go and lodge the complaint.
Also they take 15-20 days to deliver the gas once call is lodged.

We cannot lodge new complaint before 10 days once new gas cylinder is received.

My name : Kumar Iyer
E-102 shrinandnagar V
vejalpur makarba road,
vejalpur, ahmedabad-51.gujarat


4.I am also drawing attention to the fact that toll free number 1260 conveyed by the Gas Agency does not function properly. Whenever the beep sound comes and the consumer need to record his complaint, the recording time has been set mischieviously to 1 second. So before you lodge a complaint, your complaint is blocked and you hear a Good Bye message. I tried for 3 times and every time the same way the automated sysem funtions.

5. Then I searched for Indian Oil site to find the details of Emergency Number and Helpline Number. But I was waiting for another shock to happen. As both the website links provided "Sorry" message


I am forwarding this mail to Ministry of Petroleum, Consumer Formum and other Enforecement Agency with a hope that the system of consumner support infrastructure professed, should actually function and the Agnecy should be brought to task for harrsaing the consumenr delibarely and planfully over the last several years.

Gautam Maitra
[protected]

Dear Sir / Madam

I introduce myself as a Customer to Indane Cooking Gas. I am residing at # 52, Kaikondarahalli, Near Bus stop, Carmelram post,
Sarjapur Road, Bangalore 560035.

My Gas connection is thro you dealer KK Indane Enterprises, near Iblur bus stop in Sarjapur road vide Consumer # D0064322.

This time we have booked for cylinder on 11th August but regret to note that as on today (29th Aguust) we have not received the Cylinder supply from your dealer for reasons not known to us.

We are not getting any clear status inspite of our repeated follow up calls / personal visit to the dealer's place.

One one hand we are literally struggling with such hsort of short supplies and on the other hand we are really surprised as to how Indian oil / Indane is able to manage with such dealers in today's COMPETITIVE WORLD

Kindly check with the dealer from your side and resolve the issues at once

rgds...Meenakshi

note : You can contact Santhosh for further details @ [protected]

This is too bad... we are waiting for gas cylinder up to 40 to 50 days... Because dealers r sold in block market from four months... actual cost of cylinder is RS 315 but they are selling RS 500 to RS 600 in block market for DSC coaching institutions and messes... address
Vijay krishna Gas Enterprises Pvt(ltd),
Avanigadda,
krishna DT,
Andhrapradesh-521121...
What the government doing i hope collecting commissions... and enjoying.. Please any one doing action about this problem?? please do it... and for safe allocating cylinders to people of Avanigadda...

i have a applied for a spare cylinder on 12.7.2007 (SRAP No 590891 and WL No 619/27216) with Sharada Gas Agency, Moghalpura. Since iam having only 1 cylindeer and that to they are taking minimum 5 days to get refil cylinder iam facing severe problem (by skipping coocking food). Even after repeated enquiries/requests/follow ups i have not yet got my spare cylinder. Please help me sir.

regards

PMLS Venkateswarlu

Delivery not in time
Dear Sir,

Myself Bijumohan, Customer No. 22457_ K. Balakrishna pillai has booked a refil cylinder on 10th July 2008, the booking number is 3139 with your POORNIMA GAS AGENCY, PARAKKODE, near ADOOR IN KERALA.

I contacted to the gas agency on 11the July 2008 for the refill. They said that within two week the refiil willbe delivered. On 5th August 2008 the refill sylinder van came to our nearhouse Junction Thuvayoor, there are somany customers waited for hours.

The van came, some refill delivered. But many house wives cannot get the sylinder. The authority persons said that the refill syliders were finished. The one or two hours waited customers desperated.

Then, on August 18, 2008 the delivery van again came. But don't touch my near house junction.

On 23rd August the delivery van again came to my near house jucntion. They delivered to some customers. They replied to our questions that the refill delivery will be the next day.

But, at this day we are unable to get the refill.

Sir, in daytime the oldage housewives were waited for the refill toomany hours.

By phone the poornima gas agency authorities told the customers the refill will be delivered 10am, ... 5pm, ...tomorrow morning, ...no stock... and so and so...

What a pathetic situation is this...
In Kerala the Onam season coming soon. Your agencies customer treatment being very poor.



from 18th Aug.08 as I was told that delivery will be after 8-10 days. SInce then I am being told in 2-3 days you will receive the delivery. But I am sorry to tell that till 21 days I have not received refill and after delivery for next 21 days there will be no booking. The second cylinder will also get empty. We have Ganpati Festival in the house during first week.

It is suggested to allot third cylinder to me to meet such trend of supplies from this RADHIKA GAS agency.

Similar situation was faced during the month of December 2007 wherein your intervention had given me delivery of cylinder

Thanks,

Yours faithfully,

Bijumohan
for Customer No22457