Indian Oil Corporation [IOC] Complaints & Reviews

I am a resident of Bangalore, having connection with Sri Rama Gas Agency. I was not able to fix my regulator to a new cylinder.I first tried my agency number. The line was out of order!! Hence I wanted to log a complaint with the customer service cell of Indane. I called up the following number[protected] today[protected] morning and got a very arrogant and impolite reply from the other end. That lady who picked up the phone asked my consumer number and just banged the phone down without giving me any answer...keeping me again in dark. When I rang her again, she told me, she has noted down my number and dont waste her time now. She was not even willing to explain me what needs to be done from my end and what is the turn around time for getting this rectified.
This is purely attitude problem.. and we cant accept this from a person of CUSTOMER CARE WING!!

Myself Sebak Chandra Tikadar is an ex- employee of Indian Oil Corporation marketing division and havng consumer no: T -3002 for indane gas and registered at Chaterjee Hat Gas Service Center. My address is Subhaspally, Unsani, Andul Mouri, Howrah 711302 .
Self booked gas refill on 06.09.08 but till 22.09.08 it has not delivered and the supplier informed that no booking slip reached to him against consumer no T-3002 . Even we are not able to contact the Chatterjee Hat Gas Service centre over phone as it is allways telling as out of order/ out of reach.

Dealer : PRIYA Gas Agency, Defence Colony Flyover
COnsumer No. : 15443
I booked the Gas Cyl on 13 Sep and was told it will be supplied on 15th. I reminded on 17th and was told it will be supplied today itself . Again I reminded on 20 Sep and was told it will be supplied within an hour .
I regret to say that I have still not received the gas .
Thanking You,
Col. Daljit Madan
C-90 Defence Colony, New Delhi
Tele : [protected]

I am from Virudhunagar.
Recently I have got gas connection from Indane, Jaya Sakthi Gas Agency, Virudhunagar, Tamilnadu. But they are forcing to buy gas stove from them and also not giving receipt for the same. In fact, gas stove is optional and it is clearly mentioned in the form. If we argued like this, then they say they wont give the gas connection.

Please take action.

I am a consumer of Indane Gas, through MODERN GAS AGENCY, Badamtala, Bally- Howrah (W.Ben). Their numbers are[protected]/3649. All the times the phone are kept disconnected, and rings only after the office closes. No mobile ( SMS ) booking number are given. In emergency situations customers have to go to the agency for bringing cylinders, instead of paying the delivery charges.

I have a consumer with A/c No.64691 . Namratha Gas agency, Kukatpally, Hyderabad.
I have booked the cylinder on 13th august 2008 with assurance for delivery on 20th August2008.
Till now they have not delivered. And I am roaming around their office daily. They will give irresponsible answers like." will be delivered tomarrow" every day. Even answers also in rude manner.
I hope that they are not giving any donotion to me. I am paying money to them.

i am having a connection of indane gas registration no. rt 1133 in the name of gaya prasad pandey add rbi 737 g rani laxmi nagar sipri bazar jhansi - but i am fully hrassh by the home delivery facility from ramraja gas agency -they always bookcylnder on 21st day but never deliver after booking even though they dont give reciept for booking they always give manul booking no. and delivers the gas after one month from booking and always black the cylinders - even on this month booking they dont given me the reciept no, but my manual booking no. is 1060 booked on 06/08/2008 but still o today 24/08/2008 thy are saying we dont have stock to deliver wait for another one week or so- means my last deliver cylinder and today its about 2 montshs now what can ido why they are not giving us our printed recipt booking no. please check on the matter ------

yours -gaya prasad pandey
gas connection no.-rt 1133
add - rbi 737 g rani laxmi nagar jhansi
agency name - ramraja indane gas agency jhansi

Sir,
My Self Yashwant kumar Naidu (Y.K.Naidu), has transfer my gas connection from Korba (C.G) to Bilaspur (C.G) with in state. which was booked in the year 1999, 21, march. My SV.NO. 1160171 / 21.03.99, (CUNSUMER NO. 6491). I discontinued my connection and got refund Rs. 1000/- .

Now i am trying transfred at SHREE BALAJI GAS AGENCY AT BILASPUR (C.G). The same amount has to be ajusted at bilaspur, along with new filled cylinder. (Transfer cleareance from bilaspur to korba has complited)

Now Balaji Gas is saying that i have to pay some extra amount for "APRON, GAS PIPE, LIGHTER" it cost aprrox Rs. 800/- including prossing fees.
Which has to purchase necessary, other wise they said we will not accept your transfer connection. And informed that this are Indane Norms.

Even thow I asked them that pls give me in writing, or show me Indane Gas Norms. which they refused and said talk to Indane gas persons.

I request u to please resolve the said problem, and informed as above said e-mail .

Address of the Gas Agency :-
M/s Shree Balaji Gas Agency,
Near LIC Office, Shanta Jamuna Heritage,
Magar Para, Bilaspur (C.G)
Ph. no.[protected]

Waiting for your early responce.
Thanking You with regards

Yashwant Naidu
Cell no. [protected]

I was directed to make a LPG Refill Booking against Consumer No.26928 on 5 September 2008, and the representaive of Veena Gas Agency Sarai Julena Near Okhla, New Delhi assured that the refilled LPG cylinder would be delivered on 7 September 2008. Inspite of repeated telephonic response, no result was forthcoming & when today on 19 September, 2008 at 09:45 hours I personally visited their outlet, I was in for a rude shock as the owner Mr. Manish & his staff were virtually offensive in their behaviour & they had the audacity to inform me that as i had not utilised their services for a long duration, hence, my LPG service had been terminated. It took a lot of persuasion on my behalf to convince them, that my subscription had been transferred to their outlet only in mid August 2008, and that I had availed of their services. Yet again inspite of my personally visiting their outlet at 1530 hours today they have failed to deliver the LPG Cylinder.

Please someone reading this grievance must help me

Dear sir,

My name is Sanjay Yadav living in Village Hisawada, Near Town- Aminagar Sarai in Distt-Baghpat and i had a gas connection of Khekra agency in the name of my wife smt. Mundresh Yadav.we are file application 2 years back with Khekra agency for tranfer our connection to Amar Gas Agency, Aminagar Sarai, Baghpat .

After givin documents and affedevits he make transfer my connection in the name of my younger brother .

As per new rule now they are not give us sylinder and ask for modify connection book in the name of my brother. we need new book in the name of my wife, but they want rs. 1500 as kharcha pani because he modify my new book according latest book .

Kindly look in to the matter and give instruction for solve my problem.

Thanking You,
Sanjay Yadav

hai I’m from chennai. I recently transferred my Gas connection from Velachery to Medavakkam (revthy gas agency). After the transfer I made booking on 18th of August. So far they didn’t issue the gas for me. For the past two weeks I’m keep on contacting them regarding this, but no use of it. When I came to enquire about this they are behaving very rude and not even treating like humans. They are giving some incorrect reasons for the delay in supply. The delar code is 171959. Whenever we approch the agency there will be tons of same complaints logged regarding this. So far there is no response from the higher officals also. I expecting for some favourable action from the company.

NON CHALLENT ATTITUDE AGAINST CONSUMERS BY INDIAN OIL CORPORATION INDANE GAS BRAND DOMESTIC REFILL SUPPLY AND THE AGENCY KRIPA GAS SERVICES, CHROMPET, CHENNAI - 600 044. ANTI CONSUMER. AGENCY TO BE SHUT DOWN IF CAN'T CATER TO THE NEEDS OF THECUSTOMER AND SERVE THEM. PHONES ALWAYS ENGAGED, KEPT OFF THE HOOK, STAFF BEHAVE ARROGANT. PROPERITERIX BHUVANA PANCHAPAKESAN NOT ACCESSABLE. WHEN CONTACTED AFTER STRUGGLE ( STAFF KEPT ME HANGING OVER PHONE FOR MORE THAN HALF AN HOUR WHICH I DID WITH UTMOST PATIENCE ) ASKE TO TAKE WHAT EVER ACTION I CAN. PRESS APPROACHED. CONSUMER DEPARTMENT OF GOVT APPROACHED. MATTER MAY BE TAKEN SERIOUS AND STRINGENT ACTION CALLED FOR OVER THE AGENCY .

THANKS & REGARDS,

SAMPATH, Ex INDIAN AIR FORCE

dear sir/madam,
i am staying at 39, ekambaresh warar agraharam 1st floor park town Chennai 600003, MY CONSUMER NO. IS 351
( BAGSU BAI ) GAS IN MY MOTHER NAME SHE IS 65+
my name is praveen r Jain i am a physically handicap ( i have polio in my left leg i am unable to walk without full caliper ) last 25 years we are booking gas in : TUCS ( triplicane urban cooperative society), from last six months they are giving irresponsible in supplying cylinder and also when we are calling to booking the cylinder they are treet us like we are beggars we are not giving money for cylinder, some time they are ricieving the phone and disconnect without proper answer, some time they are telling we have no staff so send any buddy with empty cylinder and collect refill that time i told madam i am a handicap person than they reply this is not our problem. please help me in this problem how can i manage without cylinder.

thanking you
PRAVEEN R JAIN

from,
PRAVEEN R JAIN
39, 1st FLOOR EKAMBARESH,
WARAR AGRAHARAM PARK TOWN,
CHENNAI 600 003.
[protected], 25343488
[protected]@yahoo.co.in

Sir,
On godown delivery also they charge Rs.360/- per cylinder. On office/godown notice board, there is no right telephone/mobile numbers of area inspector/managers to complaint about any problem. Customers can get cylinders only when ever lorry/truck comes and unloading going on at godown. After that they don't give cylinder. If someone asks, reply is only one, no gas is available.If some one giving right amount of cylinder, they refuse for this and don't give cylinder to him. I hope strict action may be taken by Indane authorities.

I am a customer of your Indane Gas Distributor having office at near Hinoo Sewa Sadan Hinoo, Ranchi with customer no.13904.I am an employee of State Bank Of India presently posted as Deputy Manager at Zonal Office, Kutchery Road Ranchi.Sir, Since inception, when I had taken connection with the said distributor I am suffering from mental agony due to harassing attitude of Indane Gas Distributor at Hinno.Sir I was provided gas connection with 2 cylinders facility On 12.01.08 but since inception they are creating lot of troubles for supplying LPG gas cylinder. Despite booking cylinders for nearly one and half month before on 11/08/08, I was not supplied LPG cylinder till date now my 2nd cylinder is also get empty . what can I do sir even they are not entertaining telephone request for booking the gas, so I myself have to go for booking the gas.
Sir, my family is very small one with my wife, 2 years old kid and old aged mother. Sir being a single male member of the family I have to take care of all the needs of my family and being a Bank employee with tight time schedule it is not possible now and then for me to move around the Indane Gas Distributor office for booking and getting a LPG cylinder.
Despite that I visited the concerned office on 25/08/08 and 09/09/08 but I was told that there is shortage of gas, they harassed me and told cylinder will be supplied to your home till evening but till date neither cylinder was supplied nor they are entertaining my telephone now my 2nd cylinder is also empty Sir if there is shortage of LPG supply, Sir kindly make a enquiry with the said distributor about no LPG is supplied to the customers who has booked the gas for home delivery since 11/08/08.
Sir, I am suffering lot of mental pressure due to behavior of the staff of Indane Gas Distributor at Hinoo, Sir this is not the first case that I am helpless in getting a LPG cylinder, since inception I have to eat humble pie for the same. This is evident with the enclosed copy of booking and delivery receipts.

Date of booking Date of supply
26/03/08 02/04/08
26/04/08 16/05/08
25/06/08 31/07/08
11/08/08 Not supplied till date
09/09/08 Booked as my 2nd cylinder is also empty


Sir considering the alarming situation, I humbly request you to look in to the matter seriously and take action against the concerned and help to recover from such situation for me and also for the people who are facing such a similar situation.. for this I will be very grateful to you.





Yours faithfully,


Neeraj
Deputy Manager, Sbi Zonal Office, Ranchi
Hno.D404, Sri Baidyanth Apartment, Hinoo
Shukla Colony, Ranchi, jharkhand
phno.[protected]

Dear Sir

Though the State Govt. of Tamilnadu has declared that No ration card is required for LPG still the Indane Gas Agency located in Perambur (Near Don Bosco Hr. Sec. School) demands the same.

When one of my uncle called them up over phone and stating that Govt. declaration in the media he was a given a rough reply "phona vaiya" hang-up it up.

So what is the real meaning of this, still consumer are at the mercy of these petro companies when this will come to an end.

Regards

J Prabhakaran

Dear Sir,
I am currently having a LPG connection through Indian Oil's Indane Dealer, M/s. Sabi Gas Agencies, Ayanavaram, Chennai. Previously in Tamilnadu one should have ration card to book for refill even if they have a LPG connection. This is as per the government requirement.

I had shifted my residence from Gujarat to Chennai and I was not having ration card at Gujarat. Because of the non availability of NOC from Gujarat, Tamilnadu Civil Supply department is not accepting my ration card application and I do not have a ration card. Because of the non availability of ration card M/s. Sabi Gas Agency is refusing to supply me a refill.

But recently Tamilnadu government had removed the requirement of ration card for the LPG booking and had allowed many other documents like telephone bill to be used as address proof. I am ready to provide any other documents like telephone bill but still M/s. Sabi Gas is insisting on ration card and refusing to supply me a refill. Is there any way to resolve the issue.

MY CONNECTION NO. IS M-19707 AND REQUESTING TO VERMA GAS AGENCY, MANDAWALI, FOR DBC. AT PRESENT THEY ARE GIVING NEW CONNECTION, BUT NOT GIVING DBC TO EXISTING CONSUMER. PLEASE HELP ME. I HAVE TWO KIDS AND WE ARE FACING PROBLEM WHEN GAS END. MY CONTACT NO. IS- [protected].

DELAY IN GAS REFILL DELIVERY. ON DEMAND NOT SHOWN/GIVEN THE COMPLAINT/SUGGESTION REGISTER TO REGISTER MY SUGGESTION.
WAITING LIST IS SUPERSEEDED/NOT BEING ADHERED TO WAITING LIST. LIST NUMBER VIOLATED.
BOARD CONTAINING THE APPELLATE AUTHORITY IS PARTIALLY CLOSED BY THE CABIN DOOR.
ARROGANT REPLY WHEN ASKED.
THE ABOVE NORMS PRESCRIBED BY ESSENTIAL COMMODITIES ACT IS NOT AT ALL FOLLOWED AND UTTER DISREGARD TO THE ABOVE.

I've applied for a new connection in Jodhpur park, Kolkata 2 monthns back. In the meantime I had to shift from Kolkata, West-Bengal to Silchar, Assam for professional reasons.Just one week back my new connection was offered to me in Kolkata, but at the same time the agency is ignorant to transfer the connection over to Silchar which I badly require over here to settle family over here.I need to transfer the connection within 5 days just after the puja holidays since I;ve to rejoin my job at Silchar.
Please Help to know me how I can transfer the connection over here.