Indian Oil Corporation [IOC] Complaints & Reviews

Problem in Gas Booking & Delivery
I am authorised customer of Indane Gas with Thanesar Gas Agency, Mohan Nagar, Kurukshetra with consumer Nos, 10486 in the name of Dr Sunil Dhingra and 915 in the name of Mr. K.L. Dhingra. Agency always make problem in the booking of Gas Cylender and its delievery.The agency has refused to book the cylinder and say that booking can be done only after 21 days from the date of last delivery. This is a clear case of harrasment to bonafied consumer of Indane like me.
As if it is not sufficient, agency adds to the problems by imposing its own rule that even if your booking number comes even then you will not be supplied with the gas cylinder. As per their version the Home delievery will be made after the passing of 1000 more booking numbers after your actual number comes as they say that the customers with the Home delievery option will be given the least preference and they will be supplied cylinder 1000 numbers late even after receiving their number. As such the matter may be investigated and agency may be directed not to harrase to bonafied consumers. In this connection it is also pertinent to mention that if at all these rules prevail they may be supplied to the customers.
Regards

Dr. Sunil Dhingra
1411, Urban Estate, Sector 13
Kurukshetra-136118
[protected]@yahoo.com

Dear Sir,
Not given double cylinder
My gas consumer No is 366460, And on name of Babubhai Surabhai Makwana; I have single cylinder connection but now my family has grown and requirement also increases. Since year -2009, we are waiting for a double cylinder connection at our residence ( Salt Colony, Quarter D-1, Behind Central Salt, Block 1, Bhavnagar ) but we were told that its uncertain when we will receive that and there is no supply for double cylinder in that particular area. Several time my self and my wife went to Shri Sahakari Hat Madhyast Bhandar Limited gas agency Bhavnagar, but supplier is not giving me second cylinder. They are giving only date but next date. He will say that come next month. very difficult to manage with one cylinder. Our repeated pleas to the Distributor authorities has fallen in deaf ears. When I went to the agency to enquire about it, the staff had not given proper answer for that. We request you to do needful & provide me second cylinder.

Mr. B. S. Makwana
Bhavnagar, Gujarat

With humble submission, it is brought to your kind notice that the booking of LPG against my consumer No. GT-2778 was made with M/S Gulmohar Gas Service on 12/02/2011 under booking No. 1704 dated 12/02/2011 but till today the gas has not been delivered to the undersigned. After constant follow up and reminders on 8th and 9th instant an employee of the Agency knocked my gate today i.e. 11th morning and appeared with unsealed/underweight/leaked/used gas cylinder. When I inquired about the unseal/underweight/used /leaking cylinder, he told that they have only unsealed and underweight cylinders. On hearing this from the employee I did not accept the cylinder and returned the same to him.

It is important to mention here that despite my booking on 12/02/2011 the agency did not bother to deliver the gas in proper manner on 11/03/2011 i.e. even after lapse of one month. One fails to understand as to why such an attitude is being adopted by the agency with the consumers. This is the regular practice of the agency as for instance it is pertinent to mention here that in November, 2010 I booked the gas against my consumer No. GT-2778 on 9th November, 2011 but till 25/11/2011 the gas was not delivered. It was only after my visit to the agency & great pursuation / requests they released the gas on 25/11/2011. It is surprising to note that when I got the voucher the date of delivery on the voucher has been shown as 20/11/2011, however, necessary entry on the pass book was made by the concerned staff as 25/11/2011. The cylinder delivered to me in January, 2011 was after 25 days from the date of booking and that too after my efforts to get it from their outlet thereby jeopardizing the very function of prior booking for home delivery.

In view of the above I request your goodself to intervene in the matter & findout reasons as to why the delivery of gas has not been made to me even after lapse of one month from the date of booking i.e.12/02/2011. Hoping for an early response.

Dear Sir,
I am a LPG Indane Gas customer with G.S. Enterprises Gas agency, 2970, Shalimar park, Extn. Bhola Nath Nagar, Shahadra, Delhi - 32 and my consumer number is 34911. I have booked for a refile on 1st March 2011 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them but they didn't pic my phone. I want inform you another thing that they are sell the cylinder as a black. This is the think not only happen for me but all G.S. Enterprieses gas agency consumers. Please take necessary action.

Dear Sir,

I am Indane LPG gas consumer, The dealer/distributer in my area is M/s Balaji Gas Agencies, Faridabad. my consumer no is 7472 with them.
My complaints are,
1. The phone for booking of cylinder is not picked up at the agency until you make 15-16 tries with full ring length.
2. The agency staff is highly arrogant and you are sure of a misbehaviour from their side if you try to book the cylinder.
3. The cylinder booking is not done by them untill 1 month is complete which is in complete violation to instructions of Ministry of Petroleum (letter addressing such issue is attached with the mail).
4. It is now more than a month and the agency has refused supply of cylinder within 2 days and said they would do only after 7 days.
5. Interestingly this act is intentional and agency owner deliberately ensures that the consulers run out of stock so that he can sell the cylinder in black (obviously at much higher rates) through some other contact no.
We are fed up of this agency and request you to kindly intervene else I do not know how many others are victim of this ordeal.

Jay Bardhan
Flat no-207 Lalleshwari Vatika
Sector-21D Faridabad

Dear Sir,
My Consumer No. is 46061, I have booked a cylinder on 15th of February and till date 10th March, 23 days have passed I am still waiting for the cylinder.
My repeated requests have gone to deaf ears.
My gas agency used to be Alka Co-operative(Unit-1, Bhubaneswar), without my knowledge they have transferred my name to some “Global Gas Distributor” situated in Khandagiri. On enquiring this issue with Global Gas Distributor, they say they didn’t receive any intimation from Alka Co-operative about this and hence would not give us the cylinder. Alka Co-operative too is denying the fact that I am enlisted to them.
There is also a rumour going on that these people sell gas in black and to avail one I too have to go through the Back door.
Please suggest what should I do and how to avail gas without any hassles. This is not only my case but is happening with some other customers too.
Hoping for the needful done.
Thanks and Regards,
Paresh Sahoo
Contact No. [protected]

co B.C. Sahoo
Plot no. 12/A
Asiana Plaza,
Near Cosmopolis Building
Khandagiri,751030
Bhubaneswar.
Orissa

To,
The M.D.
Indane Gas
Sir,
I kindly want to inform that i am a consumer of JAI GURU INDANE GAS AGENCY, MOKAMAGHAT, DIST:PATNA (BIHAR).
This is not a complain of only me but these are the problems and difficulties of general consumer of this agency:
1.They provide gas refill with less weight.
2.The concerning staffs misbehave against any complain to him.
3.they donot book for refil by phone.
4.there is no home delivery at time it may take 1 month or even not after this.
5.If anyone say them that we can complain ,then they warn us because they have contact with local GUNDAS.
Finally we want to say that please respond as soon as possible.

respected sir,
i am customer of suraj gas service(near milan cinema),kharkhoda.my customer id no. is 8909.
sir,everytime when i m in the requirement of a refilled cylinder,they dont respond well and the legal duration to get a cylinder is 30 days but me and all other customers of the same agency get the refilled cylinder after 60 or more days.this is injustice to all o[censored]s.
sir i want my refilled cylinder in time and also a strict action against the owner of gas agency who is involved in black marketing of the cylinders.
please take the serious action against them.

I GOT MY HP GAS TRANSFERRED FROM CHANDIGARH TO KHARAR AND HP DISTRIBUTOR DIRECTED ME TO GEM GAS SERVICE (INDANE DISTRIBUTOR), NEAR BUS STAND KHARAR, DISTT. SAS NAGAR.

COMPLAINT AGAINST: GEM GAS SERVICES KHARAR & PUNSUP GAS SERVICE, KHARAR, IOL OFFICIALS, CHETAN.

THE DISTRIBUTOR HAS FOLLOWING EXCUSES:
1. HE DOES NOT HAVE STATIONERY
2. HE HAS WAITING LIST OF 25
3. HE DIRECTED ME TO ANOTHER AGENCY, PUNSUP AT KHARAR.
4. PUNSUP GAS AGENCY HAS SAME PROBLEM OF STATIONERY NOT AVAILABLE
5. PUNSUP GAS AGENCY DID NOT PROVIDED NO. OF SALES OFFICER/ DEPOT OFFICE
6. PROP OF GEM GAS SERVICE IS VERY RUDE IN TALKING TO LPG CONSUMER AND SAID YOU SHOULD HAVE SPEAK TO ME BEFORE GETTING GAS TRANSFERRED FROM CHANDIGARH. HE HAD NO ANSWER HOW WE WILL COOK FOOD WITHOUT GAS CONNECTION
7. NOT WILLING TO ENTERTAIN CONSUMER PROPERLY

ON CALLING MOBILE NO. [protected] OF INDANE SALES OFFICER, CALLS GETS DIVERTED TO VOICE MAIL BOX.

ON CALLING CHANDIGARH COMPLAINT OFFICE NO.[protected], THE PERSON SPEAKIN ON PHONE DOESNT WANT TO LISTEN ANYTHING.

ACCORDING TO HIM STATIONERY WILL BE SUPPLIED ON TUESDAY/ WEDNESDAY IE.15/16-MAR-11.

VERY UNCOOPERATIVE AND UNPROFESSIONAL ATTITUDE OF IOCL - INDANE OFFICIAL.


COMPLAINANT:
HEM CHAND THAKUR
FLAT NO. 23-C, SBP HOMES
VILL CHHAJUMAJRA,SECTOR 126
GREATER MOHALI,
TEHSIL KHARAR, SAS NAGAR.
MOBILE NO. [protected]

Dear sir/madam
Your employee do not home delivery of LPG gas.This issue is continue when i purchase indian LPG product.Your employee mr. KAILASH bring the the LPG gas from agency but do not give to customer.He takes 50 rs extra of home delivery but for he do not give LPG gas.Then we talk for complaint against of him then he told all officers are my relative.We are getting problem for cooking food.we request to you for immediately take action on issue.We think mr.kailash all LPG gas sales in black. MY LPG GAS no is S/27518.Agency name indian oil R.R.S.K.V.S AND AGENCY CODE IS 3232.

Sir,
i've a compalint against pooja gas service working for indane gas service in kurali. i've got the letter on 16 feb. 2011 but they r not issuing me a new connection. they r saying that there is not issuing papers with them and it is from last 25 days .. it is very irritating to call them again n again to ask " have they got the issue papers" but every time the answer is the same... wait for 3-4 days... the isssing period is within 15 days but u can see 10 days are passed after that timealso.

M/s G K Indane gas service Bagalkot are habitually supplying gas cylinders with great delay. The shop opens irregularly and one has to visit at least three or four times to book the gas. The gas cylinder is never supplied in time. My consumer No 03153 was booked on 6.1.2011 and delvered on1.2.2011 after 8-10 visits and lot of shouting in the office. Next booking was on 17.2.2011 and cylinder was delivered today 9.3.2011 once again after a big show of shouting in the office. Similarly consumer No 00802, the booking was made on 28.1.2011 and the cylinder is not yet delivered. Another consumer No 01034 the booking was made on 10.2.2011 and no delivery till date.
Will you take immediate steps to see that regular and in time supply is ensured to consumers.

DEAR/MADAM
I HAVE AN INDANE GAS CONNECTION ON 27.10.2009 AT M/S PANCHABATI GAS AGENCY CODE 124472 , MALKANGIRI, ORISSA. MY CONNECTION NO IS P-7503 AND SV NO 001051.
I HAVE BOOKED FOR REFILLING MY CYLINDER ON 2.11.2010 BUT I HAVE NOT GOT REFILL CYLINDER TILL DATE WHILE I AM CONTACTING THE AGENCY REGULARLY SINCE LAST 20 DAYS.

TTV NO.[protected] DT 3 MAR 2011Wednesday, 9 March, 2011 6:37 PM
From: "sarangan srinivasan" <[protected]@yahoo.co.in>View contact detailsTo: [protected]@indianoil.co.inDear Sir

I am a senior citizen of 69 yrs old. I shifted from Mayapuri to Dwarka recently and I obtained
from the existiing Gas Agency of Premgas Services,Harinagar,New Delhi the above TTV
and I approached the JAI JAWAN GAS AGENCY AT Dwarka. Both of them saying the above
TTV has been handled centralised by IOC and they have not recd any confirmation of transfering the above TTV. I am running to pillar to post at this retired age. Hence request you if you are the person concerned to look after this or else you may forward to the respecti ve concerned.

I am awaiting your favourable reply.

My present address: 2301,Ashoka Enclave,Plot No.8A, Sector 11 Dwarka
Tele No.[protected] Landline: 45553687.

S.Sarangan
149-A DDA Flats
Vikrant Enclave
Mayapuri
New Delhi-110 064
Tele:[protected]
M : [protected]

My self Ritesh Verma having the connection no. 16123 it is disconnected due to the non booking of any bottle during six months. I have submitted all the paper for activation of the connection 20 days ago but till date it is not activated. when I inquire about it then there is no reply.
Authorized dealer is Mahindra Gas Agency
located at Dhoraji Station Road Rajkot-360410

And i am facing problem for collecting the bottle.

I (Tara Chand Sharma) hv gas connection no-5430 of Indane gas co. (Shree Dershan Gas Service , Meerut PallavPuram) complain is tooooo much delay in gas cylinder delivery its upto 60 days too. I book on[protected] bt not recvd up to till date after many time contacts ..plz take necessary action plz

All The Phone no of my gas Agency m/s sehrawat gas Service( indane gas ) are out of reach are [protected], [protected], [protected]. after that I booked my gas on voice portal service of indane gas at [protected] on 27/02/2011 but today on 08/03/2011 i don't got any gas .

These days, some frauds are roaming around in the city in uniform of indane gas suppliers to cheat people thus harming the image of indane gas. factually. this type of crime cannot happent without the involvement of any of your staff memebers.
therefore I,on the behalf of all the consumers, request you to look into the matter and trap the crook as early as possible.

I am an Indane Consumer and my consumer no. is 74283. I am being serviced by Cooking Gas Agency, 3A, Malavia Avenue, I Street, Thiruvanmiyur, Chennai-600041. My problem relates to leak of gas from the cylinder. When I replaced the empty cylinder with the new refill today morning, I could smell the leak of the gas. I had contacted the gas agency in this respect in the morning itself and informed them about the leak. They replied that since they had only one technician to attend a spate of similar cases, and since my wait list no. was 112, my complaint would be attended to as per the number sequence. I then tried to contact the Indian Oil Emergency no. [protected] several times, but either the number was found continuously engaged or switched off. I tried calling various customer care land line numbers of Indian Oil, but to my dismay, all the numbers were coming as engaged or at times, there was no response at all. The net result is that there is no cooking happening in my house right from morning, and we had to resort to buying our breakfast and lunch from outside. The problem is remaining unattended even as of now and going by the state of affairs, it might not be resolved even today.

I just can't understand why Indian Oil, our Indian MNC and Navaratna, is so lagging behind in customer service. The consequences of a gas leak need not be emphasised, since every one is aware of it. The apathy of the people manning these emergency numbers is what is to be concerned about. I call upon the concerned authorities to look into this matter with all seriousness and redress my grievance without further delay. Also adequate steps may be initiated to ensure that quick response is available to consumers on such instances of gas leaks as and when reported.

Sir
I m a resident of Karol bagh new Delhi-110005.
I have booked the L.P.G. cylinder on 3 March 2011 and my complaint no. is 5.
The cylinder is registered by my mothers name i.e. babli.
The local distributor is Dalip Gas Services.
Due to the black marketing in the cylinders my cylinder has not been sent uptill now.
Please solve my problem as soon as possible and take strict action against the black marketers.
My ph.no. is [protected]