Indian Oil Corporation [IOC] Complaints & Reviews

Plastic seal can be opened without tempering, whereas aluminium seal must be tempered while opening the cylinder. Aluminium Seal is also eco-friendly, whereas plastic material can not be destroyed and creats pollution. Therefore IOCL should be used Aluminium Seal or develop any other material which is temperproof & Eco-friendly.

Anil Gupta.
LPG Consumer of IOCL.

Dear sir,
I m having only single gas cylinder connection not dbc and have booked my gas on 17/02/11 (Book No. 18) through tomogas.com. Still I have not received my gas cylinder which was supposed to b received within 24 hours. Kindly take nacessary action to supply the cylinder as soon as possible. Details are as follows.....
Name : Gyanendra Gupta
Consumer No. R- 27208
Destributors Name :Renu Enterprises( Sap code: 123615)

Today(04.03.2011) a vendor come at my house with a cylinder for delivery which has already been expired A09 (e.i.March 2009) as per your guidelines.I refuse to accept the cylinder then vendor asked that you can talk to agency office for the purpose. He aslo said that I have no other valid cylinder for delivery.
02. After that I called to agency office on telephone, he replied that media has made a confusion among the consumer about the cylinder validity that date is not expiry date that is the date of testing and also said that you can talk to INDIAN OIL.
03. what can i do? pleas reply me on my e-mail id - baban.[protected]@sbi.co.in

I am a LPG consumer of Indane Gas Agency Nangloi Gas Service, Nangloi, Delhi-110041. My Consumer no. 17917. I would like to state my LPG supplier from Nangloi Gas service does not supply LPG cylinder on time. He always supply the cylinder after several calls. it is his practice to supply the cylinder after 15 or 20 days after booking of the Gas. The Gas distributor person is of very redundant nature. He is alway ready to quarrel with the consumers when some one asks about his cylinder. This irregular and inordinate delay in supplying the LPG cylinders is causing very difficulties to me and my family. This time I have booked my Gas on 17th of February, 2011 but till date ie up to 4th of March, I have not received my Gas Cylinder. My address is F-5, Shiv Ram Park, Gali No. 7, Near Shani Bazar Road, Nangloi, Delhi-110041. My telephone nos are[protected] and [protected]. My e-mail address is r.[protected]@nic.in.

I shall be grateful, if an early action is taken against the Nangloi Service Gas Agency and the Gas supplier.

With due respect this is to inform you that I Mr. P Singh from BIET (ENGG. COLLEGE), Customer No-T00914 has ordered the gas cylinder from Jamuna Gas Service, Jhansi on 12th Februrary. I havn't received my gas cylinder till date. Moreover people who have ordered thier cylinder late have received their cylinders. I have faced the same problem in past also. In addititon the hooker don't pickup his phone when called.I have already registered many comlains at the service station but received no response at yet.
Kindly please see to the problem.

I HAVE BOOKED MY GAS WITH M/S KANWAL GAS SERVICE CONSUMER NO. 1121 ON DATED[protected] THROUGH TELE-BOOKING SYSTEM. I HAVE RECEIVED A MESSAGE "thank you for using TOMOGAS, your booking is not accepted(Deactivated Consumer) so please contact to your distributor". I have contacted my distributor and my consumer no. is active but booking can only be done through tele-booking. please help out.
S.K.Mahajan
1/92, old rajinder nagar, new delhi - 110060

Dear Sir,

I had booked for a refill cylinder through tomogas on[protected] and the Booking No. was 1. Every alternative days, I was checking the status, but I was not getting. Finally, I called the Gas Agency, M/S. Al Ameen Gas Agency, Shoranur on 24th ultimo, then I was told that they do not have the online booking facility and they have booked again on the 24th ultimo. Now, gas cylinder is empty and our cooking is being done without gas.

In the online, I have seen the agency name and sap code etc. that was why I booked. If there is no such facility, why do you show all these details. We are waiting since the last 45 days. In our home, there is one accident person also and every now and then hot water is required.

Considering the above facts, would you request the gas agency to supply one refilled cylinder at your earliest, for which I shall be grateful to you.
Thanking you in anticipation.
Yours faithfully,
V.V. Aboobacker, Consumer No. 3329.
Mobile No. [protected] and land line no. is [protected]

Dear Sir,
I got a LPG cylinder from Udaydeep gas service (sector 7 Faridabad) on19th march2011 at my residence house no.919 sector 55 Faridabad.whiten two days we found that cylinder has a leakage and its pin was broken.I complained to agency for so on 24th of February.A lady working with agency told my that leakage will be rectified on[protected]Saturday),
but nobody came to rectify on so called date.On 28th February I reached the agency and meet the owener of that agancy. He assured me for changing the refiled cylinder on today[protected], but the leaked cylender with a broken pin is still laying at my home please help if this is a problem in your view.
With regards
Alok Bhargav
consumer no.UD-18782
mobile no.[protected],[protected]

I HAVE GAS BOOKED IN DATED NEAR ABOUT 10TH OR 11TH FEB'2011, BUT STILL TODAY NO SUPPLY GAS CYLIENDER,
INTHIS TIME TWO TIME TALK TO STAFF OF YADU GAS AGENCIED ,
BUT NO RESPONSE,

TUSHAR GAYEN

CONN NO. 26743,
FLAT NO. AM-G-8,
AMRAPLI VILLAGE, NAYAKHAND-II,
INDIRAPURAM,
[protected]

Respected Sir,

I am Sukhdev Singh, R/o VPO Bhojemajra Distt Ropar. I am a LPG consumer (Customer no is 10798).with M/S Joti Gas agency, Ropar.The booking system for rural area customers of the gas agency is so poor that there are so many irregularities . Seems Agency people adopting the different procedure for different customers. So I want to draw yr attention towards the Harassment to the customers. There is no procedure for booking the refill for rural area customers. My Village is BHOJEMAJRA. But my booking is done with village Bhallian and there is no booking reference number is given. the ladies answering the phone are rude and never listen to me. They will just let you know that it will take 7-10 days to get the gas. After 7 days you will call them again to let them know that you have not received the gas yet. They will ask you the booking no. and will let you know that no booking has been done on this consumer no. It’s because they put the phone down before you ask for the booking no., and you believe that you have done the booking and you will get the cylinder after a week. By the time you realized that you have been taken for a ride, it the high time to get the cylinder. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown. After that everything was running smoothly but after January 2011 the agency people again start the harassment to me. They do not want to attend my call. On[protected] when I attempt to talk the agency people the agency staff Miss Reeta and Mr. Harjeet Singh misbehaved me and using the abusive language. When I said that I will go to the higher official.....they said they not bother anyone.....Jo karna hai kar lo....supply tan aidan he milu.......
After a day i.e on[protected] when I go to the agency for discussing the matter with Agency owner..The agency staff refused to allow me to go inside. I wait that when the agency owner will come out then I will talk...But when agency owner come out ...I tried to make attention towards me...But Miss Reeta said that there is no need to attend to me. I was shocked and I tried to make a call on yr toll free number to enter my complaint, but that was not available.So i am sending this complaint to you thru email and want to draw yr attention towards the behavior of the agency staff and how they Harass to the customers. You are requested to look into the matter and take necessary action in this regard and provide relief to me.



This is not the first time that they are troubling me, earlier to the complaint was made directly to the Indane office at Chandigarh and thru their Public grievance officer i got help. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown.(the transaction regarding that complaint is in my mail box.I can provide u )after That everything was running smoothly but after January 2011 they again start the harassment .But Today they crossed every limit.I pay for gas then why I listen the abusive language from agency people. so I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
I ajready send this complaint to area incharge Mr. Pankaj Mathur (Indane Area Office, Chandigarh Indian Oil Corporation Ltd. (M.D.) Tel Bhawan Plot No. 6A, sector 19B, Madhya Marg, (Chandigarh)and mr.Mr. S.S Naggi (Indian Oil Corporation Ltd. (M.D.) Indane Area Office , Bypass, Suchipind , Jalandhar 144009) thru email on 27-2-11. But Till today I got no response.

So I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
Thanx.

Sukhdev Singh
Consumer Number 10798

VPO Bhojemajra Distt Ropar.

Mobile No. [protected]

New gas cylinder leaking. Gas agency name SHAHID PRADIP INDANE. consumer number 7259.
Emergency reporting service is non functional for the whole day. No way to report GAS LEAK as cell numbers-[protected] and [protected] given on the delivery voucher have been OFF the whole day today (02 MAR 2011)
Replacement of leaking cylinder to be ordered.
Gadre

Indane Distributors:- Gopal Sas Service
Cust No:-28252

Demanding Fees Rs 60/- for re-openig a Gas supply
yet not booked my LPG Cooking cylinder.
Due to some unavoidable circumstances I was out of my station for about six month. So my LPG domestic cooking gas was locked. Please kindly re-open and please booked my new cylinder as soon as possible.
Expect a quick responses form your side.

Thanking You

Yours Faithfully
Ashimamoy Chattopadhyay

dear sir, i m Indian Oil Corp.'s regular customer form 2008. My self VIKAS CHANDRA my COMSUMER No. 0727 AND MY CODE IS 153747, Indian Gas Agencies RAJ KIRAN GAS STATION ROAD ALIGARH, State ofiice Uttar Pradesh SO AGRA AO (OLD) . THEY ALWAYS DELAY TO HOME SERVIES. firstly they booked after 20 days then after 20 days the will delivered at home. yani ki mere six family member hai. unke bich 1 cleinder mujhe 40 din par milta hai. yas hamesh kahte hai. gas uper se aa nahi rahi. enka kya udpay hai.

Dear sir
My name is Ghanshyam tiwari. I live in vill.nawdhan,po.ozh,gyanpur,S.R.N. bhadohi U.P. pin-221308.
my complt..is the service of the gas agency (Indane gas agency Gopiganj s.r.n. bhadohi U.P.) is very ... bad...
nobady . the laung .. to talk with cust.. is so bad.. so plz help me.. plz deliver my gas as soon as posible.. i m wating.. last.[protected]. for days.. but no responc. and not gate home deliver.
my gas id ::-s-3490

ghanshyam tiwari
mo-[protected]
S.R.N.(BHADOHI)
U.P.

Dear Sir

This is to bring it to your notice that petrol filler staff at Pathy & Co located on poonthamalli high road maduravoil are full of tricksters.

Diverting attention, filling less than the ordered quantity, Collecting against ordered quantity, commenting by money collector in between saying due to sleep don' loose your concentration to the filler boy

I have ordered to fill petrol for Rs.500 on 1st Feb.They asked me to see Zero for enhancing credibility, The filler boy starting filling. I have given my ATM card to money collector. Money collector drawing my attention he asked if I am interested to buy some petro card.... i was talking to him.. suddenly the filler pulled out the filler nozzle from my car..... I was surprised to note that he filled petrol for only Rs.100/-..... I anxiously reminded him that I have ordered for Rs.500/- He said Sir, please wait I am changing my hand.....again he resumed filling..... then the money collector again resumed his conversation diverting me offering the petro card.... In the meanwhile the filler boy again attempted to pull out the nozzle, I said what? he said Nothing Sir, he again resumed and filled petrol for 499.98.

All are fraudulent in this petrol pump and requires removal of such staff who are cheating the common public. If that is the case then there is every possibility that the petrol we are buying from this pump can not be pure at all.

I request the concerned officials to please look in to the matter on priority

Hi,

We would like to inform you that, i am staying in bangalore past 5 years. i need Gas connection for my house. i have visited indane office, he told ration card to be required and mandatory. I have so many time try to get ration card, but come to vain. i have got election id card. if i get indane gas what is the procedure without ration card. Please suggest........................

Regards
Hafeez
[protected]
a-hafeez.[protected]@industowers.com

DEEPA GAS AGENCY AT DHARAPURAM,TIRUPPUR,TN . HAVE NOT SUPPLY THE CYLINDERS TO THE CONSUMERS EVEN AFTER 40 DAYS.BOOKING IS ALLOWED ONLY AFTER 21 DAYS AND SUPPLY IS MORE THAN 20 DAYAFTER BOOKING.KINDLY INERVINE PLEASE.

WITH REGARDS
C.SUNDARESAN
DHARAPURAM
[protected](TAMIL NADU)

I am trying to book my Indane Gas Cylinder from the Authorised distributer of Indane Gas,
LAL ENTERPRISES,
BOOTH NO.-7
SECTOR-9
FARIDABAD.

Phone No.[protected] &[protected]

but since last 4 days all the above nos found busy all the time.

Atul Anand
mob [protected]
[protected]@yahoo.com

Sir,
My Cust.No:15496, Indane Distributor :Karuppiah Gas Enterprises,Sundar Nagar,Trichy-21(Ph.No:[protected].
Cylinder last supplied was on 12/01/2011.Registration for next supply was done on 07/02/2011 by the distributor though i personally went to the agency on 22/01/2011.Till date(27/02/2011) they have not supplied the cylinder.When approached on 26/02/2011,the distributor says that the supply to the distributor is very less and it will take another 3 days if supply is regularly made to them.
1)What is the procedure adopted for registration of next cylinder after a cylinder is supplied?
2)How many days a distributor can take to supply a cylinder after registration?
3)Why phone calls are not connected to the distributor even after making calls continuously for more than 50 times in a day?
4)Consumers are not allowed to contact the second phone number[protected] of the distributor.Why?
Kindly intervene and regularise my supply.
Thanks, S.SURENDRAN[[protected]@gmail.com]

In this Korutla at Sri Rama Gas Distributors are issued new connections at Rs.4,600/- and DBC was Rs.2,200/-. It's very burden to poor people's and us. actually dbc cost at iocl rules on 1250 deposit, 346.45 gas rate, 35 administrative charges. pls take action immediately..
Here PR Replacement take 150/- additional, at iocl rules say's free replacement.