Indian Oil Corporation [IOC] Complaints & Reviews

Sir The regulator provided with the LPG connection (long back provided now become defective - needs replacement) . i hv sent my brother for surrender of the defective regulator seeking replacement. Sree Chella Gas company in Selaiyur our dealer - they told that the consumer in whose name the gas connection is there has to come in person and collect the replacement regulator. What is this atrocity? I have sent along with my borther our ration card, Consumer deposit certificate alloting the gas, in proof of my seeking replacement. in spite of this, i was asked to come in person which i cannot - if some one is not feeling well, or out of station who cannot go in person what is the remedy?? Does the consumer has to suffer with the defective regulator and end up with an accident?? what is the remedy can any one clarify the right procedure on the subject

Hi Sir,

I am anup kumar.I am living at F-162 sec-9 vijay nagar Ghaziabad (U.P.).I have tried 4-5 time for new connection of indane gas,But they are saying that come after one week and now saying that come after holi,And they are not accepting rent agreement for address. So please help me in this case to whom, i have to contact.

indane gas agency name and address.
M/S Captain gas agency
Pratap Vihar Ghaziabad (U.P.)

my gas agency is baburpur gas service kabir nagar delhi. consumer no 6802. name ;ajay kumar gupta
1/7240 east gorakh park shahdara delhi 110032
sir
i booked one refil 14/02/11 in ivr sistem,but no delivery recived on 06/03/11. ivr sestem responce is deliverd my refil.
please deliverd some enquary
(1) cash memo no & date
(2) name of delivery man
(3) reciver signature & date
please urgent deliverd my enquary for my email id [protected]@yahoo.co.in or mobile no [protected]
thank you

dear sir,
i booked a cylender on 25.02.2011 but till now the cylender is not given by the dealer on dated 06.03.2011. i booked my cylender at rashmirathi enterprises,malahi pakdi kankarbagh, distributor of indian oil corporation ltd., . my consumer no. is ut 10583. dealer never given me cylender on time to time. at booking also take 21days and not given cylender on time. so please take action on it either i will go to consumerfourm.





regards....
ganesh kr. singh
east jaganpura south of p.c.s. kankarbagh,patna 27

Sir,
I am a customer of Bharthana Indane Gas Agency vide Customer ID No. 4184 in name of Shiv Prakash Dixit. Agency Management is not supplying gas even after two month and not taking any action against the complaint mande and also harrash to people who are making complaint. The are involved in black marketing of gas. I request for your kind attantion and necessary action at your end.
thanking You
Shiv Prakash Dixit

I am a LPG consumer (Customer no is 13399).with M/S Rosan Gas Service,Morena( M.P.). Whenever he is not delivery proper time.presently he is provide service delivery 15 days from to booking date so delivery time is(actual delivery time= 21days+15days=36days )and he is not delivery at home service. consumer take a cylinder at company(distributor) godown. but he is take the delivery charge.
so please make easy cooking gas service for consumer friendly............
thanks regards
please contact
[protected]
usha litoriya
morena

to whomsoever it may concern.
dear sir/madam
i undersign wish to inform you the irregularities and mismanagement of the indane gas domestic gas cylinder supplier in our city.
gas agency name:- Maa Budhi Indane gas agency
distributer code :- 124388
city/district:- angul.orissa
myself having consumer number 1329 ,have booked for cylinder refill on 22/02/11,they told me that we will get the refill cylinder within seven days.on 24/02/11 we were out of the house for marketing and gas refilling delivery person came to my house,as we were not present they went away.since then daily they promise me that they will sent it today.but till date i am yet to get the cylinder.on 05/03/11 i had a talk with the gas booking boy & told him that i will complain this matter to the seniors,in turn he told me do what ever you want.this sort of matters has been repeatedly done by management in the past also,we are been harassed for no reasons.if such type of replies & services we get from responsible persons, then being an outsider in this state we are helpless & we will have to look for other means and alterntives.
therefore i request if you can help in this type of matters.
thank you

IM INDAIN CUSTOMER MY CON. NO. IS MG 905 OF MAHESHWARI GAS GHAZIABAD. I HAD BOOK MY REFIL THROUGH NET ON 23/02/11 BUT TIL DATE I HAVE NOT RECD. MY BOOKING, I DIALED PHONE SO MANY TIMES BUT PHONE WAS POWER OFF THAN I TRIED PHONE NO.[protected] OF MR. RAJAT JUNEJA (AREA MANAGER) BUT IT`S ALSO NO RESPONCE.


PANKAJ KUMAR

I am old lady (Meera Bai) trying to terminate my LPG gas connection in Mangalore. My Dealer here is adamant in not issuing me Termination Voucher upon surrendering my gas cylinder, regulator and Subscription Voucher( S V ), even after obtaining signature on Termination voucher.I waited for a week to get Termination Voucher ( T V ) from my dealer in lieu of the surrendered articles. They simply say, the process is over. I clearly know that my liability doesn't cease with I O C until I get Termination Voucher(T V) from them, for simply surrendering my Gas cylinder, regulator and Subscription Voucher ( S V ). So I took back Subscription Voucher ( S V ), Gas cylinder and regulator from them again. What should I do now to complete the process.? I have taken this matter with I O C Branch here. They are silent . My million thanks in advance to those noble-hearted soul who could help me bail out of this situation.

Plastic seal can be opened without tempering, whereas aluminium seal must be tempered while opening the cylinder. Aluminium Seal is also eco-friendly, whereas plastic material can not be destroyed and creats pollution. Therefore IOCL should be used Aluminium Seal or develop any other material which is temperproof & Eco-friendly.

Anil Gupta.
LPG Consumer of IOCL.

Dear sir,
I m having only single gas cylinder connection not dbc and have booked my gas on 17/02/11 (Book No. 18) through tomogas.com. Still I have not received my gas cylinder which was supposed to b received within 24 hours. Kindly take nacessary action to supply the cylinder as soon as possible. Details are as follows.....
Name : Gyanendra Gupta
Consumer No. R- 27208
Destributors Name :Renu Enterprises( Sap code: 123615)

Today(04.03.2011) a vendor come at my house with a cylinder for delivery which has already been expired A09 (e.i.March 2009) as per your guidelines.I refuse to accept the cylinder then vendor asked that you can talk to agency office for the purpose. He aslo said that I have no other valid cylinder for delivery.
02. After that I called to agency office on telephone, he replied that media has made a confusion among the consumer about the cylinder validity that date is not expiry date that is the date of testing and also said that you can talk to INDIAN OIL.
03. what can i do? pleas reply me on my e-mail id - baban.[protected]@sbi.co.in

I am a LPG consumer of Indane Gas Agency Nangloi Gas Service, Nangloi, Delhi-110041. My Consumer no. 17917. I would like to state my LPG supplier from Nangloi Gas service does not supply LPG cylinder on time. He always supply the cylinder after several calls. it is his practice to supply the cylinder after 15 or 20 days after booking of the Gas. The Gas distributor person is of very redundant nature. He is alway ready to quarrel with the consumers when some one asks about his cylinder. This irregular and inordinate delay in supplying the LPG cylinders is causing very difficulties to me and my family. This time I have booked my Gas on 17th of February, 2011 but till date ie up to 4th of March, I have not received my Gas Cylinder. My address is F-5, Shiv Ram Park, Gali No. 7, Near Shani Bazar Road, Nangloi, Delhi-110041. My telephone nos are[protected] and [protected]. My e-mail address is r.[protected]@nic.in.

I shall be grateful, if an early action is taken against the Nangloi Service Gas Agency and the Gas supplier.

With due respect this is to inform you that I Mr. P Singh from BIET (ENGG. COLLEGE), Customer No-T00914 has ordered the gas cylinder from Jamuna Gas Service, Jhansi on 12th Februrary. I havn't received my gas cylinder till date. Moreover people who have ordered thier cylinder late have received their cylinders. I have faced the same problem in past also. In addititon the hooker don't pickup his phone when called.I have already registered many comlains at the service station but received no response at yet.
Kindly please see to the problem.

I HAVE BOOKED MY GAS WITH M/S KANWAL GAS SERVICE CONSUMER NO. 1121 ON DATED[protected] THROUGH TELE-BOOKING SYSTEM. I HAVE RECEIVED A MESSAGE "thank you for using TOMOGAS, your booking is not accepted(Deactivated Consumer) so please contact to your distributor". I have contacted my distributor and my consumer no. is active but booking can only be done through tele-booking. please help out.
S.K.Mahajan
1/92, old rajinder nagar, new delhi - 110060

Dear Sir,

I had booked for a refill cylinder through tomogas on[protected] and the Booking No. was 1. Every alternative days, I was checking the status, but I was not getting. Finally, I called the Gas Agency, M/S. Al Ameen Gas Agency, Shoranur on 24th ultimo, then I was told that they do not have the online booking facility and they have booked again on the 24th ultimo. Now, gas cylinder is empty and our cooking is being done without gas.

In the online, I have seen the agency name and sap code etc. that was why I booked. If there is no such facility, why do you show all these details. We are waiting since the last 45 days. In our home, there is one accident person also and every now and then hot water is required.

Considering the above facts, would you request the gas agency to supply one refilled cylinder at your earliest, for which I shall be grateful to you.
Thanking you in anticipation.
Yours faithfully,
V.V. Aboobacker, Consumer No. 3329.
Mobile No. [protected] and land line no. is [protected]

Dear Sir,
I got a LPG cylinder from Udaydeep gas service (sector 7 Faridabad) on19th march2011 at my residence house no.919 sector 55 Faridabad.whiten two days we found that cylinder has a leakage and its pin was broken.I complained to agency for so on 24th of February.A lady working with agency told my that leakage will be rectified on[protected]Saturday),
but nobody came to rectify on so called date.On 28th February I reached the agency and meet the owener of that agancy. He assured me for changing the refiled cylinder on today[protected], but the leaked cylender with a broken pin is still laying at my home please help if this is a problem in your view.
With regards
Alok Bhargav
consumer no.UD-18782
mobile no.[protected],[protected]

I HAVE GAS BOOKED IN DATED NEAR ABOUT 10TH OR 11TH FEB'2011, BUT STILL TODAY NO SUPPLY GAS CYLIENDER,
INTHIS TIME TWO TIME TALK TO STAFF OF YADU GAS AGENCIED ,
BUT NO RESPONSE,

TUSHAR GAYEN

CONN NO. 26743,
FLAT NO. AM-G-8,
AMRAPLI VILLAGE, NAYAKHAND-II,
INDIRAPURAM,
[protected]

Respected Sir,

I am Sukhdev Singh, R/o VPO Bhojemajra Distt Ropar. I am a LPG consumer (Customer no is 10798).with M/S Joti Gas agency, Ropar.The booking system for rural area customers of the gas agency is so poor that there are so many irregularities . Seems Agency people adopting the different procedure for different customers. So I want to draw yr attention towards the Harassment to the customers. There is no procedure for booking the refill for rural area customers. My Village is BHOJEMAJRA. But my booking is done with village Bhallian and there is no booking reference number is given. the ladies answering the phone are rude and never listen to me. They will just let you know that it will take 7-10 days to get the gas. After 7 days you will call them again to let them know that you have not received the gas yet. They will ask you the booking no. and will let you know that no booking has been done on this consumer no. It’s because they put the phone down before you ask for the booking no., and you believe that you have done the booking and you will get the cylinder after a week. By the time you realized that you have been taken for a ride, it the high time to get the cylinder. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown. After that everything was running smoothly but after January 2011 the agency people again start the harassment to me. They do not want to attend my call. On[protected] when I attempt to talk the agency people the agency staff Miss Reeta and Mr. Harjeet Singh misbehaved me and using the abusive language. When I said that I will go to the higher official.....they said they not bother anyone.....Jo karna hai kar lo....supply tan aidan he milu.......
After a day i.e on[protected] when I go to the agency for discussing the matter with Agency owner..The agency staff refused to allow me to go inside. I wait that when the agency owner will come out then I will talk...But when agency owner come out ...I tried to make attention towards me...But Miss Reeta said that there is no need to attend to me. I was shocked and I tried to make a call on yr toll free number to enter my complaint, but that was not available.So i am sending this complaint to you thru email and want to draw yr attention towards the behavior of the agency staff and how they Harass to the customers. You are requested to look into the matter and take necessary action in this regard and provide relief to me.



This is not the first time that they are troubling me, earlier to the complaint was made directly to the Indane office at Chandigarh and thru their Public grievance officer i got help. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown.(the transaction regarding that complaint is in my mail box.I can provide u )after That everything was running smoothly but after January 2011 they again start the harassment .But Today they crossed every limit.I pay for gas then why I listen the abusive language from agency people. so I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
I ajready send this complaint to area incharge Mr. Pankaj Mathur (Indane Area Office, Chandigarh Indian Oil Corporation Ltd. (M.D.) Tel Bhawan Plot No. 6A, sector 19B, Madhya Marg, (Chandigarh)and mr.Mr. S.S Naggi (Indian Oil Corporation Ltd. (M.D.) Indane Area Office , Bypass, Suchipind , Jalandhar 144009) thru email on 27-2-11. But Till today I got no response.

So I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
Thanx.

Sukhdev Singh
Consumer Number 10798

VPO Bhojemajra Distt Ropar.

Mobile No. [protected]

New gas cylinder leaking. Gas agency name SHAHID PRADIP INDANE. consumer number 7259.
Emergency reporting service is non functional for the whole day. No way to report GAS LEAK as cell numbers-[protected] and [protected] given on the delivery voucher have been OFF the whole day today (02 MAR 2011)
Replacement of leaking cylinder to be ordered.
Gadre