Indian Oil Corporation [IOC] Complaints & Reviews

My name is shinod I am from Ernakulam Kochi, I am one of the consumer of INDANE LPG, consumer no is 29448 registered with VIMAL GAS, PALLURUTHY KOCHI. The problem is always they delivered my refill gas cylinder very late more than 30 days, when i make a call to their office the person who attend the phone reply me it will b delivered to u this weekend or next week,because Indane give us only some load to deliver,Then I reported the problem to INDANE gas officer i will get my refill pack very next days, every month it happening. The agencey doing the same thing to other customers. what is the solution for this bad service

my LPG(Kitchen) gas connection no is m -2271 with abhinav gas service(Indian oil petroleum dealer),Karnal(haryana)
I am facing lot of difficulty in getting booked gas cylinder for refilling.
The telephone is always busy of the said dealer.when this time i got success they said 20 days gap for filling required. after 20 days phone remained busy for two days,i went there to drop slip in letter box . box stand removed. at counter , they took my slip for booking. when after 15 days i did not receive delivery at home .i contacted on phone they said there is no booking we are booking todayonly for gas delivery wait for 10-12 days more. if there is any complaint come with copy. i said i m in service it is not possible to visit office. after 2/3 days of persuasion on phone i was given mobile no of the owner who til date not bothered to pick phone.
please intervene to get me supply of filled cylinder at home as i m out of gas
Plz advise dealer. to amend /improve the style of booking

I'm Anita Sinha from hazaribagh. I'm taking gas cylinder from TUSHAR AGENCY. I live in SURESH COLONY, GIRIJA NAGAR, BEHIND HOLY CROSS. Rule of agency says that they will deliver gas cylinder on time -ie- after 7 days of the number we put in agency. But the distributers sell the cylinder in black and compell us also to take in black, since they deliver our own gas cylinder after 2 months.
kindly help me out

Ref: Consumer No. 834 of M/s Pioneer Cons. Co-Operative Society Ltd.
Consumer name: Mina Debi mishra


This is for the kind information to The Concerned Person we have booked our gas cylinder on 15.03.2011 and now today (17.04.2011) we are yet to get delivery inspite of our several visit tio their office they are unable to give justified reason. One of the biggest reason citing by them is that they have in adequate labour to make smooth supply, however it not understandable what the hell smooth supply mean???? In the last month also they didnt supplied to our resi infact they just raised their hand and we had to brought the cylinder at our on cost. Their delivery man are still black selling cylinder inspite of our several complaints. Other service provider are however giving delivery after 15-17 days.

Herewith just seek kind attention of higher authorities to get rid of such dealer.
Contact no of dealer: 26649494.


Regards.
Mina Debi Mishra
[protected]

I'm a LPG consumer with naik Gas Services, adilabad ,andhra pradesh. Customer no is -7138.
costomer name is gatika.sudarshan,he is my father.he is death on[protected].from 2004 onwords my asking to gas agency pls transfer the connection in the name of my mother.but they are not doing.
i submiting this certificates.
An application with details
Documents giving proof of relationship,
Death Certificate...

Date 16/4/2011.
Indian oil coporation.
gujarat state office
ahmedabad aq.
distributor
santosh gas service
d/100 kamdhenu complex
panjra pole cross road
ambawadi 380015.
ahmedabad gujarat
SUB- LPG cylinder
Dear sir,
I Mr James Chacko Ayrate
consumer no 91019057
This to inform u that i have purchased lpg cylinder from santosh gas service on[protected] he told within six mnths i will receive the second cylinder but till date not received ,instead of continous remeinder he still remains adamant and do not respond .now i m left with one cylinder and if that is finished he doesnt supply in time and my kitchen remains empty for weeks.This is happening since 1yrs.
plz do needfull.

Regards,
James Chacko
[protected]

My consumer no.G16798 with the Gorang Gas Agency, Model Town Hisar. I have booked the Gas on dated 05.04.2011 but I have not received the Gas cylinder after even ten days i.e. till date. This type of service held before many times. All the consumers of the above gas agency are facing lot of problems due to the bad service of delivery. If consumer ask about the delivery time they don't give any sufficient response. we have tried to make the call so many times in their office but they did not attend the call.
Please take necessary action on this matter.

The Gas agency "Hari Singh Gas Service" is not reachable on phone for making gas bookings...they are not serving their client in professional manner, the operator who books the gas speaks to the customer in very unprofessonal manner.

I have Indane Gas connection at Alaka, Bhubaneswar Depo.

I had booked for a Indane gas cylinder for re-fuelling at the Indane Gas Depo Alaka, Bhubaneswar on dt.19.03.2011 vide booking no-1725.

I am yet to receive the said refuelling.

It is a regular practice of the Alaka Depo of Indane Gas to supply gas minimum one month delay and they never receive booking over phone.

All the Indane Gas customers at Alaka, Bhubaneswar are suffering the same problem regularly.

Actions may kindly be taken to

There is a facility provided by every gas agencies to get the requrement of gas supply booked over phone, but here in kanina there is indane gas agency where the phone line always goes busy because the probabiy keep the reciever of their phone dislocated from its proper place.Kindly take the action in that case.My number is [protected]

I have no doubt that the petrol station M/s Kapoor Auto Service Station ( of INDIAN OIL ) located at the Patparganj Society Area is cheating its clients. Earlier too this petrol pump was shut down due such similar reasons.

I am sure that the diesel / petrol being given is lesser in quantity than the payment taken.

I get diesel filled from various petrol stations and get it filled when the car indicator reaches a particular mark. Also I get similar amount diesel filled so I am very sure about how much should be filled.

My indane gas distributor is golf green gas service. Gas booking has to be done through [protected] where the IVR system tells us how to book refill. After going through the necessary menus and options, the system says "we are unable to process your request, please contact your distributor." This happened twice and then I was forced to contact the distributor who refused to book refill over phone. I had to go all the way to distributor's office and book refill manually. The company should properly program the IVR system and save us from this sheer harassment.

Dear Sir,
I book my refil through internet by Tomogas on 28th March 2011, my booking no is 14,
but my local Indane gas dealer refuse my booking & not give me delivery.
Dealer Name- Balotra Gas Service, Phone No. [protected].
Consumer Name- Smt Vidhya Devi W/o Laduram
Consumer No. 8805

Dlayy in Gas Delivery
I have Booked a Gas Cylinder on 9/3/2011 on web . My consumer no. is 12235. Every time, I visited the agency, it was told that the gas cylinder will be delivered tomorrow. But till date I did not get the cylinder.

Connection Number 13104 o[censored]rvashi Enterprises Gurgaon.

Leak reported with smell in kitchen . No action inspite of 3 reminders spread over 7 days. When smell became very intense , reported matter afresh to Urvashi Agency on April 12. 2011. Over 3 hours later, there is no response.

Shameful service for a complaint with serious consequences.

Sending a separate complaint to Chairman IOC as well.

Dear Sir/Madam,

This is to complain you that I am observing since a long time that partially filled Gas cylinder is supplied to me. This time I weighed the cylinder and I found that there is loss of 4 KG gas. Now the total weight is 27 kg which should be 31 kg. Please do the needful because many consumer facing this problem.

Regards

Dr Tokeer Ahmad
Consumer No. 15640 (Sukhdev Vihar Gas Services)br...

Location - Imperial Petroleum Gas Station - Sr. No. 60/40, Mundhwa, Ghorpadi Road, Pune

Description:
I asked the attendant to fill Rs 1000 petrol. I came out of the car and looked at the meter reading. He distracted me and finally showed a zero on the pump meter.
Immediatly, he distracted me by pushing the bill and some Indian Oil card which had no meaning.

I realized that he had reset the meter reading to Rs 1000, though it was zero litres in the quantity. I was CHEATED.

I don't know as how to fight back as what is the proof.................I already had some petrol in the car prior to filling.
The CAR fuel reading also showed that the petrol was filled only for Rs 500 and NOT Rs 1000.

COMMENT: I realized at the pump itself and even spoke to the attendant that the quantity is less.
However, I did not shout as I thought that I could be wrong.

BUT I STRONGLY RECOMMEND THAT EVEN IF YOU FIND SLIGHT ISSUE, PLEASE SHOUT AT THEM AND CREATE A SCENE. THIS WOULD ONLY SOLVE THE ISSUE IF EVERYONE STARTS FIGHTING AND DO NOT GIVE THEM BENEFIT OF DOUBT.


I am writing at this Forum. I know my post would be helpful for the fellow members who would get cheated in future and would search for related information.

However, is the Consumer Forum or any other Agency looking at these POSTS?????????
OR, are we just venting out without any GAIN?

Mail ID: [protected]@yahoo.com

Dear Mr. Pankaj ,


I am trying to take your appointment through phone , visits to Indian Oil office for past one week . have failed miserably . I am writing to seek a solution from you as all the limits have been crossed .


My Plight : I want to take a gas ( LPG ) connection for myself and even after having all the valid proofs as mentioned on your website , I am not provided with one because of prejudice best know to IOC


My Ordeal


It was outright frustrating experience dealing with these two people mentioned below ( basic courtesy demands I write gentlemen but both are far away from these words, I am afraid )

Actually I am in shock and at loss of words that such work shying and indolent people ( your Employee, Mr. Amarjit Singh , board outside his room says ( Customer Service Cell ) and Brig Mohli , Agency owner of Farid Gas agency , Manimajra ) people exist in today’s society .

One ,employee of One of the Gems of Indian Industry and the other , I am ashamed to know that he served Indian Army at one point of time and you gave this man ur company’s agency !!!!!!!

Such Bad words like , ‘ Tum Bhaiyon ( people from UP / bihar) ko hum connection nahin denge “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho” “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “ were used against me and my family on MY face . please get hallucination check of such people as they are not fit to represent ur company


I felt so harassed and never knew till that day that I had to be of a particular community to take a LPG connection of Indian Oil . that I will take it separately by filling a complaint against the agency owner who said this and your employee who sent me there .


I stay in Chandigarh and wanted a gas ( lpg ) connection for myself . On visting the IOC office 0n 04.04 2011 and requesting a meeting with Mr Pankaj Mathur , I was seen as I have asked to meet Sonia Gandhi ( yes that the expression of something impossible for a common man ) nevertheless she told me to to to a room called Customer Servcie / grievance cell. On going there I met Mr Amarjit Singh and informed him that I want to take a connection and he gave me a chit mentioning “ Brig Mohli , For issue of n/c “.

My 5 visits from 4/4/11 till 9/4/11 did not yield any result as the above mentioned man was never available .

Finally on 9/4/11 I got a chance to meet him and out rightly he said he will not issue a connection , I told him I am meeting him with ref of a message from Mr. Amarjit Singh and he started off “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho”


I said that’s not the case , I stay in a 3 bed room , first fllor of a 500 sq yard house . I have all the valid proofs , passport , telephone bills etc . and he should issue me a LPG connection .
To which he shouted “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “

To which I also argued in high tone voice that he should tell me the number of connections running on my father’s name . at this instance he and his sons started pushing me hitting me . the people present in the agency somehow saved me .

Sir , it seems ur company is being represented by SUCH BADMASH people and BADMASH employees who in connivance with such people for reasons best know to you .

I assume this feedback will be dovetailed to help you improve ur processes in long run and you will take appropriate action against the erring people as mentioned above .

Awaiting your reply on action taken by u after complete probing done by you


I am submitting that in case you find it not worthwhile to reply to my mail , I will be forced to forward it to consumer welfare groups , print media so that they help me to world also gets to know what harassment a common man goes through while just to take a new LPG connection of IOC .



Regards

Rohit Chawla
r/0 House Number 63 , First Floor
Shivalik Enclave , NAC , Manimajra
Chandigarh 160101
Mob : [protected]

DEAR SIR,
my complaint against MAA BAMLESHWARI GAS AGENCY using his monopoly very badly in the city. where nowadays all the distributors giving services to the customer at phone and deliver the cylinder to home.he wanted a queue in his door step in the front of main road which is very harmfull. I saw a long queue in front of his door of agency every day he is a single distributor in the town so people are helpless. many more things i heared from the people but not discussable in network.but i really think there is a hierarchy support of indian oil to him so he can do such thing. wish son this msg reach to doable person & might they think to resolve this issue.
REGARDS CUSTOMER

dear sir
i have a gas connection on the name of chanra singh s/o jiwen singh datewas. my connection number is BG4125. i apply for dvc in indane gas agency in oct 2008. they alloted me dvc number 162. but till date i have not received my dvc. i have to face many problem. plz solve our problem and take any action against the indane gas agency bareta.


regards
charna singh
[protected]