Indian Oil Corporation [IOC] Complaints & Reviews

I HAVE GAS BOOKED IN DATED NEAR ABOUT 10TH OR 11TH FEB'2011, BUT STILL TODAY NO SUPPLY GAS CYLIENDER,
INTHIS TIME TWO TIME TALK TO STAFF OF YADU GAS AGENCIED ,
BUT NO RESPONSE,

TUSHAR GAYEN

CONN NO. 26743,
FLAT NO. AM-G-8,
AMRAPLI VILLAGE, NAYAKHAND-II,
INDIRAPURAM,
[protected]

Respected Sir,

I am Sukhdev Singh, R/o VPO Bhojemajra Distt Ropar. I am a LPG consumer (Customer no is 10798).with M/S Joti Gas agency, Ropar.The booking system for rural area customers of the gas agency is so poor that there are so many irregularities . Seems Agency people adopting the different procedure for different customers. So I want to draw yr attention towards the Harassment to the customers. There is no procedure for booking the refill for rural area customers. My Village is BHOJEMAJRA. But my booking is done with village Bhallian and there is no booking reference number is given. the ladies answering the phone are rude and never listen to me. They will just let you know that it will take 7-10 days to get the gas. After 7 days you will call them again to let them know that you have not received the gas yet. They will ask you the booking no. and will let you know that no booking has been done on this consumer no. It’s because they put the phone down before you ask for the booking no., and you believe that you have done the booking and you will get the cylinder after a week. By the time you realized that you have been taken for a ride, it the high time to get the cylinder. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown. After that everything was running smoothly but after January 2011 the agency people again start the harassment to me. They do not want to attend my call. On[protected] when I attempt to talk the agency people the agency staff Miss Reeta and Mr. Harjeet Singh misbehaved me and using the abusive language. When I said that I will go to the higher official.....they said they not bother anyone.....Jo karna hai kar lo....supply tan aidan he milu.......
After a day i.e on[protected] when I go to the agency for discussing the matter with Agency owner..The agency staff refused to allow me to go inside. I wait that when the agency owner will come out then I will talk...But when agency owner come out ...I tried to make attention towards me...But Miss Reeta said that there is no need to attend to me. I was shocked and I tried to make a call on yr toll free number to enter my complaint, but that was not available.So i am sending this complaint to you thru email and want to draw yr attention towards the behavior of the agency staff and how they Harass to the customers. You are requested to look into the matter and take necessary action in this regard and provide relief to me.



This is not the first time that they are troubling me, earlier to the complaint was made directly to the Indane office at Chandigarh and thru their Public grievance officer i got help. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown.(the transaction regarding that complaint is in my mail box.I can provide u )after That everything was running smoothly but after January 2011 they again start the harassment .But Today they crossed every limit.I pay for gas then why I listen the abusive language from agency people. so I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
I ajready send this complaint to area incharge Mr. Pankaj Mathur (Indane Area Office, Chandigarh Indian Oil Corporation Ltd. (M.D.) Tel Bhawan Plot No. 6A, sector 19B, Madhya Marg, (Chandigarh)and mr.Mr. S.S Naggi (Indian Oil Corporation Ltd. (M.D.) Indane Area Office , Bypass, Suchipind , Jalandhar 144009) thru email on 27-2-11. But Till today I got no response.

So I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
Thanx.

Sukhdev Singh
Consumer Number 10798

VPO Bhojemajra Distt Ropar.

Mobile No. [protected]

New gas cylinder leaking. Gas agency name SHAHID PRADIP INDANE. consumer number 7259.
Emergency reporting service is non functional for the whole day. No way to report GAS LEAK as cell numbers-[protected] and [protected] given on the delivery voucher have been OFF the whole day today (02 MAR 2011)
Replacement of leaking cylinder to be ordered.
Gadre

Indane Distributors:- Gopal Sas Service
Cust No:-28252

Demanding Fees Rs 60/- for re-openig a Gas supply
yet not booked my LPG Cooking cylinder.
Due to some unavoidable circumstances I was out of my station for about six month. So my LPG domestic cooking gas was locked. Please kindly re-open and please booked my new cylinder as soon as possible.
Expect a quick responses form your side.

Thanking You

Yours Faithfully
Ashimamoy Chattopadhyay

dear sir, i m Indian Oil Corp.'s regular customer form 2008. My self VIKAS CHANDRA my COMSUMER No. 0727 AND MY CODE IS 153747, Indian Gas Agencies RAJ KIRAN GAS STATION ROAD ALIGARH, State ofiice Uttar Pradesh SO AGRA AO (OLD) . THEY ALWAYS DELAY TO HOME SERVIES. firstly they booked after 20 days then after 20 days the will delivered at home. yani ki mere six family member hai. unke bich 1 cleinder mujhe 40 din par milta hai. yas hamesh kahte hai. gas uper se aa nahi rahi. enka kya udpay hai.

Dear sir
My name is Ghanshyam tiwari. I live in vill.nawdhan,po.ozh,gyanpur,S.R.N. bhadohi U.P. pin-221308.
my complt..is the service of the gas agency (Indane gas agency Gopiganj s.r.n. bhadohi U.P.) is very ... bad...
nobady . the laung .. to talk with cust.. is so bad.. so plz help me.. plz deliver my gas as soon as posible.. i m wating.. last.[protected]. for days.. but no responc. and not gate home deliver.
my gas id ::-s-3490

ghanshyam tiwari
mo-[protected]
S.R.N.(BHADOHI)
U.P.

Dear Sir

This is to bring it to your notice that petrol filler staff at Pathy & Co located on poonthamalli high road maduravoil are full of tricksters.

Diverting attention, filling less than the ordered quantity, Collecting against ordered quantity, commenting by money collector in between saying due to sleep don' loose your concentration to the filler boy

I have ordered to fill petrol for Rs.500 on 1st Feb.They asked me to see Zero for enhancing credibility, The filler boy starting filling. I have given my ATM card to money collector. Money collector drawing my attention he asked if I am interested to buy some petro card.... i was talking to him.. suddenly the filler pulled out the filler nozzle from my car..... I was surprised to note that he filled petrol for only Rs.100/-..... I anxiously reminded him that I have ordered for Rs.500/- He said Sir, please wait I am changing my hand.....again he resumed filling..... then the money collector again resumed his conversation diverting me offering the petro card.... In the meanwhile the filler boy again attempted to pull out the nozzle, I said what? he said Nothing Sir, he again resumed and filled petrol for 499.98.

All are fraudulent in this petrol pump and requires removal of such staff who are cheating the common public. If that is the case then there is every possibility that the petrol we are buying from this pump can not be pure at all.

I request the concerned officials to please look in to the matter on priority

Hi,

We would like to inform you that, i am staying in bangalore past 5 years. i need Gas connection for my house. i have visited indane office, he told ration card to be required and mandatory. I have so many time try to get ration card, but come to vain. i have got election id card. if i get indane gas what is the procedure without ration card. Please suggest........................

Regards
Hafeez
[protected]
a-hafeez.[protected]@industowers.com

DEEPA GAS AGENCY AT DHARAPURAM,TIRUPPUR,TN . HAVE NOT SUPPLY THE CYLINDERS TO THE CONSUMERS EVEN AFTER 40 DAYS.BOOKING IS ALLOWED ONLY AFTER 21 DAYS AND SUPPLY IS MORE THAN 20 DAYAFTER BOOKING.KINDLY INERVINE PLEASE.

WITH REGARDS
C.SUNDARESAN
DHARAPURAM
[protected](TAMIL NADU)

I am trying to book my Indane Gas Cylinder from the Authorised distributer of Indane Gas,
LAL ENTERPRISES,
BOOTH NO.-7
SECTOR-9
FARIDABAD.

Phone No.[protected] &[protected]

but since last 4 days all the above nos found busy all the time.

Atul Anand
mob [protected]
[protected]@yahoo.com

Sir,
My Cust.No:15496, Indane Distributor :Karuppiah Gas Enterprises,Sundar Nagar,Trichy-21(Ph.No:[protected].
Cylinder last supplied was on 12/01/2011.Registration for next supply was done on 07/02/2011 by the distributor though i personally went to the agency on 22/01/2011.Till date(27/02/2011) they have not supplied the cylinder.When approached on 26/02/2011,the distributor says that the supply to the distributor is very less and it will take another 3 days if supply is regularly made to them.
1)What is the procedure adopted for registration of next cylinder after a cylinder is supplied?
2)How many days a distributor can take to supply a cylinder after registration?
3)Why phone calls are not connected to the distributor even after making calls continuously for more than 50 times in a day?
4)Consumers are not allowed to contact the second phone number[protected] of the distributor.Why?
Kindly intervene and regularise my supply.
Thanks, S.SURENDRAN[[protected]@gmail.com]

In this Korutla at Sri Rama Gas Distributors are issued new connections at Rs.4,600/- and DBC was Rs.2,200/-. It's very burden to poor people's and us. actually dbc cost at iocl rules on 1250 deposit, 346.45 gas rate, 35 administrative charges. pls take action immediately..
Here PR Replacement take 150/- additional, at iocl rules say's free replacement.

Dear sir,

I have booked my cyliender 21 feb 2011 at Binod Gas Agengy Dhanbad jharkhand but till date that lpg cyliender was not deliverd. please veryfiy either they doing a black marketing.

I am waiting for your responce.

i booked cooking gas refill from sunder shyam enterprises,janakpuri-new delhi and the refill was delivered today.the cylinder weighed only29 kg
The delivery boy did not carry any weighing scale AND ADVISED ME TO KEEP ONE AND CHECK THE WEIGHT MYSELF! pl,direct the agency to replace the under weight cylinder.
my consumer no 14748..
yours faithfully, v.vishwanathan c-147 sainik nagar newdelhi 110059
dated[protected]

I sadhana Verma having gas conection of Indian 4 ankur gas agency con. No. Is a810056 . My agency is not booking properly my no. And the delivery of cylender is not made properly. Even the phone no.[protected] is not propely working they people not attend the phone and rude talking on phone at the time of booking . I thing they sale the cylender illegally. In. Hole year they only supply me 4 or 5 cylwnder. My mob no. Is [protected].plz reply me.

sir,
I have a indane gas connection no GS-5669 at green indane service,mango jamshedpur-831018.i have booked for reffiling on[protected] number is 1154.But the agency not deliver the cylinder till now.the agency always switched off his telephone number.you can try on his telephone number[protected],[protected].kindly instruct him deliver the cylinder timely.
khitish mardi, con.no-GS-5669.
santal garh,sankhosai road number 01,
dimna road.po mgm collage, jamshedpur,
mob number-[protected].

I am Balagopan,

I am writing this on behalf of all motor vehicle users (especially chennai).

Yesterday i went to an indian oil petrol pump in adyar(opposite to adyar bus depot). I have asked to pour 10 litres.There were 2 person standing in front of me and asked for help. Intially the guy who wss holding the pertol gun has poured 2 litres knowingly and said that i have asked for 2 litres only.By that time the other person asked me some unwanted question to deviate me from there. Then they said that he has done mistake and dropped the balance 8 litres. When i checked, the complete 10 litres was not poured. There is some unique techinque followed by the staffs at this petrol pump.When checked it came to my notice that there was around 1 to 1 1/2 litres petrol has been stolen (my petrol indicator showed very less amt of petrol).

Sir,

For the last 9 months I am waiting for a double cylinder connection at our residence but we were told that its uncertain when we will receive that and there is no supply for double cylinder in that particular area. I am a working professional and have to leave early for job so its very difficult to manage with one cylinder. Our repeated pleas to the Distributor authorities has fallen in deaf ears.

My Name :- ROHIT KHANDELWAL

My contact No is [protected]

My Address is H.NO.582, Viman Nagar , Near Chakeri Airport ,RAmadevi Crossing ,Kanpur-208007

GAS AGENCY : AJAY GAS AGENCY ,MALIK SHOOPING CENTRE , RAMADEVI CROSSING ,G.T. Road , Kanpur 208007

Sir,
Since 1&1/2 months I am suffering from non-availability of LPG GAS Cynlinder after booking 09//02/2011. The authorised agent of Hanseswari Gas Services is not responding and is not supplying the gas. Also they did not book when my gas was exhausted and they told me to inform after 15 days I shall be booked/ call for. They are actually entertaining after 20 days since the gas cylinder was vacant. Such type of situation I have been sufferring from since six months more. Please You may kindly take a necessary steps such irregular service.
Add: HANSESWARI GAS SERVICE, 14, Rudra Main Road, P.O.Bansberia, Dist. Hooghly. Ph. No.[protected]/6060.

Yours faithfully,
KUNAL DAS
CONSUMER NO. 6737
CONTACT NO. [protected]

Dear Sir,
I am customer of your company having consumer no-20581 under your dealer Nobel Indane Gas Sahid nagar,Bhubaneswar.This is to informed you that i booked a gas on 28-1-011 through SMS in mobile no-[protected] and i got the confirmation booking no i.e11933 on my cell. After 26days i am not getting my cylinder.When i enquiry at your dealer they are telling that your cylinder supplied on 16-2-11.
This type of harrasment they are doing with the customer. I have two cylinder for booking at dealer ship they are taking minimum 21 days after supply of 1st cylinder.
Kindly give me your booking & delivery time between of 2nd cylinder after supplying of ist cylinder.
I want a permanet solution for getting LPG gas.
Plz give your solution in written otherwise i wii go to consumer forum in future.
Regards
Ashok MOHANTY
CONSUMER NO-20581
CELL NO-[protected]