Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
My Gas Connection No. is 004844 with Hanumangarh Gas Agency at Hanumangarh District (Rajasthan). The Dealer do not supply refill cylinder at home within time. He (deliveryman) always delivered the refill cylinder 10 to 15 days late from due date and also does not deliver the refill cylinder at our official address. So, please you are requested to solve our problem and oblige us.

Yours
Subhash Mittal,
169, Durga Colony,
Hanumangarh Jn.

Hello Sir,

Despite my best efforts I could not get my booked cylinder from M/s sachan Gas agency, 119/401, Darshan Purwa, Gumti No. -5, Kanpur, till date.the gas connection no. is 563. The booking date is 20.1.11. Phone numbers always remains busy or does not picked up. when it was picked up he assured the delivery . But till today i.e. 08.02.11 (1.45 pm.) I could not get delivery. If anybody can help me in the matter I will be very much obliged.
I would sincerely appreciate if there exist some proper & systematic way of dealing with such situation else it would only lead to consumers dissatisfaction.No communications on this update has been provided to any house member moreover the booking details are also not provided also ineffective handling of this situation was observed as the alternatives were never considered. This situation tested my patience and each time I had to call "Sachan gas" to get my booking details but they didn't considered and regret to provide the same(Booking No. etc) it is taking long time without proactive communication from the other members of the department. Moreover inept communication was also observed as the updates about the situation to others are not provided. Disheartening to say that but last call from one of my house member ended up with department guys BANGING THE CALL on her.This has been observed many times and does not give us any confidence of how things are being run currently.
Please facilitate.

I have indane gas connection with Veer Shiv Gas Jodhpur. Connection/consumer number is 39998. I am facing problem of cylender delya supplying since last 3-4 months. I have booked cylender on[protected] but still not recived. I am daily visiting agency since last 4 days and always got the same answare that today it will delivered. It is vey poor and hopeless service by Indance gas agency. requested to resolve the issue. Rajesh Gupta, 5/5 BSNL officers colony, Ratanada, Jodhpur. Mob: [protected].

Dear Mr. Sinha ( Area sales Manager, LPG),

I regret to intimate and complain that I booked my LPG cylinder against Connection No. 32266, on the 3rd of Jan 2011 with M/s Sunder Shyam Gas Agency, A-1, Janak Puri.

when I did not get the cylinder for more than 25 days, I lodged a complaint through IOCL website vide Reference No. 71832.

I am really sorry to say that my numerous telephonic reminders to the gas Agency and its representatives has failed to yield any results.

I do not have a drop of LPG for the last 7 days and not able to understand what to do and who9m to report. On my enquiry for the email ids and phone numbers of top authorities of LPG section, I have not been given the information. Is it possible that the Gas agencies do no9t have the email or phone numbers of the senior authorities.

May I request you to forward my complaint to the Senior Most Officer of LPG section of the IOC who may hold an open enquiry into this lapse on the part of concerned Gas distributor.

for any further clarification I can be contacted on my Mobile: [protected] or email id: [protected]@rediffmail.com

Please note that simply delivering the LPG cylinder will not absolve the Agency of this serious lapse. I am inclined to take this complaint to the top most level.

.
regards,

Saurabh Kumar
A-1/28, LGF, Janak Puri,
New Delhi-110058

This is regarding Babarpur Gas service, these people having a bunch of corrupted cylinder suppliers, they use to take gas to sell to shopkeepers from the booking cylinder of domestic use.

I several times complaint the same to concern agency but there is no action they have taken, even after when you turned on to the suplliers they make situation very crity and deliver the cylinder late to tease consumer.

Babarpur Gas Service charging Rs. 5400/- for a new connection and not given the bill for whole amount. They people said :Lena ho to lo warn jao yaha se".

I request you to the concern authority to initiate a legal action again this agency.

Thanks & Regards
A consumer of Babapur Gas Service, Babarpur, Shahdara, Delhi- 110032

Sir,

I live in uttam nagar (RZ-41 third floor east uttam nagar, new delhi-100059).Our gas agent is shyam sundar gas agency.

This agent doesn't deliver gas for long periods due to which we are very much suffering.

My mother is a diabetic patient.please take an immediate action against this agency.

Thanks

Your sincerely
Shavya Sharma

I am consumer no S-16780 by the name Smt Uma Chandra R/O Dwarika puri ,Aligarh -U.P. took connection in 1999,trying hard to get second cylinder (DBC ) for the last one year .Every time i am getting reply from Sainani gas agency ,achal tal ,Aligarh that cylinder is not available.My written complaint regarding not supplying cylinder by distributor is not received in office at centre point Aligarh.I was advised to contact Mr RA Khan and Mr Vikas sachdev but in spite of my best efforts i could not meet them as they never pick up Tel.No[protected] which is displayed in the office.
.UMA CHANDRA 14/ 64 dwarika puri ,Aligarh ,U.P.Mob No [protected]

Name and Place: Smt Shirinbai Taherali Jariwala, Age 88 Yrs[protected], H No 208, Opp. Guli No 4, Kutbimoholla, Kalupur, Ahmedabad 380001.

The above named lady lives all alone. She has five children settled in this city, all of them are eager to accommodate her. But she wants to stay alone in a small two storied house. Through out the day she keeps herself busy doing mainly washing and cleaning the complete house. She even forgets to get timely food, timely prayers and she is always late in attending functions.

Problems: She generally fails to prepare food, She can't go to market for purchase of essential items like vegetables, milk, sugar, tea leaves etc. Her children helps her but she doesn't such services in their interest. Therefore they are always worried about her. She knows pretty well that her husband who also stayed with her died seven months before due to hemorrhage because of fall at night in the house.

Gas Problem: Gas connection is registered at Puskar Indane, Jai Shankar Sundari Hall, Raikhad her use of Gas has reduced so much that it lasts for over 8(eight) months. As per rule her gas connection have been declared dead as it is over six months. Honestly she does not want to sell gas illegally to maintain booking within six months.

She does not hire maid servant nor does she generally allow any of family members to help her

What can be done under such circumstances.

This for your information and needful action.

My consumer no. 1895 and I am a resident of 28/37, Behind Munshi Market, 100 Feet Road, Chajju Pur, Babarpur, Shahdara Delhi-110032 (My Mobile No. -[protected]), M/s. Babarpur Gas Service (Indane Gas), C 3/4, Kabir Nagar, Babarpur Road New Delhi is the distributor for my connection. The following complaints against M/s. Babarpur Gas Service (Indane Gas), Kabir Nagar, Delhi-110094 are as under:-
1. Whenever I have been trying to contact though telephone the said agency phone remains busy and many time they have endless hold. I have been trying time to time over phone for booking the gas cylinder. But I am very sorry to bring to your notice that there is no response from them. The telephone nos. provided by them[protected] /[protected] remains busy and not answering, the gas has not been booked through telephone. Every time I have to face this problem for booking of gas cylinder.
2. If you go personally to book in his office & at the time of booking they told cylinder deliver after seven days but cylinder not delivered at exact time. Again you go to in his office they told cylinder deliver after two to three days or told slip hand over to delivered man Sh. Tiwari & if you tried to contact on mobile of Sh. Tiwari found Switch Off.
3. Some time I measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.
4. On slip booking date mentioned three to four days before not actual date of booking.
5. If we want to book a gas cylinder before 21 days, yet this agency denies taking any booking before the said time. If you go personally to book in his office, you will be humiliated as if you are not a customer, but a beggar at his mercy.

Kindly look into the matter and ask the distributor to set his system properly & supply the cylinder of correct weight please.

Dear Sir,

This has refer to the subject mentioned in the captioned mail. In this regard I Anoop Sharma Resident of 1674, Brahmin Gali, Sohan Ganj, Near Kamla Nagar Delhi 110007. Wish to bring to your kind attention that we as consumer of your Gas Products since last 20 years , has following grievances from your appointed Dealer M/s LEELA GAS SERVICE 1799, Sohan Ganj, Subzi Mandi Delhi 110007.

1. We will have to wait for the delivery of Cylinders for at least Seven Days, since last two years.
2. The staff and management is not consumer friendly and always try their level best to misguide the customers.
3. They always tell customers about shortage of cylinders , where as there is always more than sufficient stock into their Warehouse.
4. They does not pick a single telecall, every time all customers has to go personally to visit their agency for small or big issues all the time, please note the bumber which enable you to try,[protected]/[protected].
5. Now a days they started harassing all existing customers to present Photo ID cards for booking cylinders.

We request you to please look into the matters and do the needful ASAP. We suggest a close monitoring of the movements of the cylinders , you will find some black marketing of the same by the mentioned agency. There is a need to audit their distribution data.

05../02/2011

To,
Commercial Officer,
Indian Oil,
Exhibition Road,Patna



Subject:- Regarding Disconnection of LPG connection.
Reference:- Consumer No-PNE3063


Sir,
I regret to inform you that my LPG connection got disconnected as verbally informed by your authorized agency M/s Puneet Nayan Enterprises on getting enquired after not booking of cylinder. I would like to know the proper reason for disconnection without any information. If any paper or document is required then requested to kindly inform us on under mention address so that we fulfill your requirement and avoid any disconnection.
we are your valuable and reliable customer since last 20 years. Details are being attached for your kind pursual.

With Highly Regard.
Thanking You.

Yours Faithfully,


Md.Shoaib Ahmad
Consumer Number-PNE3063
Permanaent Address:- House No-44,Road No-03,
Haroon Nagar Colony,Sector-1
Phulwarisharief,Patna-801505
#[protected],[protected].
Agency:- M/s Puneet Nayan Enterprises,
Paharpur,Patna Khagaul Road
Anisabad,Patna-800002.
Attachment:-
(i) Xerox of Consumer gas Card.
(ii) Xerox of Electricity Bill.



Copy To:- (i) Puneet Enterprises

Sir this is to inform you that my father is old and staying at kanura(ara) having an indane connection with consumer no 34264 dt 1/8/2001 at gas agency sl enterprises,garden house ,pakadi, ara 802301.Recently when contacted to the distributer we came to know that my connection has been transferred to sahpur(bihya) without our infromation.with regret i inform you that we are facing hardship and we are forced to purchase cylender by paying more money.how this possible that without giving request from out end our connection can be transferred to other agency.please do needful in bringing back our connection to the same agency.

I am a customer of Indane, having registered my gas connection with "Garima gas service, hoshangabad(M.P.)", lives in Hoshangabad city.

( Customer i.d- 15643, Name- Ashwani Mittal)

1)This distributor never suplies Gas cylinder on time, firstly books cylinder after 21 days of last supply, fine.
But then the receptionist books ur booking, based on her own will, sometimes disconnects call in between.
2) Then if booked, gas cylinder comes late, even many times comes after lot reminders.
3) Now, they are not booking Gas Cylinder on Phone, demands personal appearance there, and to bring Ration Card, Voter i.d. card.
4) this problem is not only with me but most of his customers.

Pl. tell, I being an engineer,working in Budni, how will i manage to be there and standing in queue, I can't do this at all, as world is shifting on even mobile booking, net booking type of things. are we goning in ancient times??

In the same city, Avirat Gas agency is not demanding same things and books cylinder on phone only, his supply is also very fast.
Can't we take strict most action on this distributor, in some hard way??

The Indane Cooking Gas dealer - Mallick Brothers, Dr. Prasad Das Mullick Road, Hooghly-712 103 (Phone Nos.[protected] &[protected] has been taking undue time to deliver cooking gas to its bonafide consumers. For example, I booked my gas on around mid-January, 2011 and was told that it would take about 15/20 days which means I should have received the gas by end of January. However, even today (4th Feb, 2011) the gas is not supplied to me. Nobody knows when it will be delivered. It is taking around 25 days which is quite crazy. Then again, once the gas is delivered, one cannot register his next requirement immediately - one has to wait another 15 days or so. This process makes a consumer worried how to manage the cooking gas problem even with double cylinders. The real reason of such delay is not known to common people like us, simply because this kind of waiting is not existing anywhere and obviously, much against our conscience, this leads us to think something fishy. Moreover, they cater to a huge radius of area and immediately another dealer should be appointed to mitigate the unnecessary suffering of Indane's bonafide consumers. Added to this, a large number of hotels, restaurants and caterers run in Hooghly-Chinsurah area for whom gas supply, by hook or crook, cannot be stalled. Indane should look into this problem and ensure timely delivery of cooking gas to its large number of DOMESTIC consumers in Hooghly area.
Yours sincerely
A bonafide consumer

Thayyil gas,Perambra road,Payyoli,the LPG distributor has been notorious for last several years, not only overcharging customers, and making undue delay in supplying booked refill cylinders but also not attending telephone booking for several hours continuously.

One has to spend more than 5 to 10 hrs (continuously or intermittently) to ger his telephone call attended by the said Gas agency. I have been dialling Phone nos[protected] as well[protected] intermittently with a gap of less than a minute , from 15.00 hrs to 17.00 hrs on 03-02-11 and 10.00 to 11.00 & 12.00 to 13.00 hrs on 04-02-11 to enable me to book a refill. Even though the said phones are working condition during the said periods the said gas agency deliberately avoided attending the phones .to facilitate syphoning of the refills meant for the genuine customers to others especially to Commercial purpose etc.

Non attending telephones by the said distributor is a regular and long pending grievance of the consumers of this gas agency. As the Area manager responsible for kozhikode Dist and other IOC officials of Kerala are hand in glove with this distributor,they seldom attend the Telephone booking .

Had the officials mentioned above been not involved in the malpractices of this Gas Distributor,they would have insisted this agency to facilitate direct booking through the website or IVRS system of Indane Gas booking. Why Refill cylinders booking through Indane Gas website is not possible with this agencylike others?. Why IVRS system booking (Toll free No.1260) is not possible in respect of this agency like other distributors?.

Dear Sir,

This is regarding Indane Gas booking through Sri Rama Agencies, Rammurthynagar, Bangalore. First of all none of their numbers work. Some numbers are always busy; either you call in morning or afternoon everytime it says that number is busy. Their BSNL lines are always busy. Please find below the details:

Number 1:[protected] [All lines is this route is always busy]
Number 2:[protected] [All lines is this route is always busy]
Number 3:[protected] [All lines is this route is always busy]
Number 4:[protected] [This number is always busy]
Number 5:[protected] [This number does not exists]
Number 6:[protected] [Never connects, always gives busy tones]
Number 7:[protected] [Never connects, always gives busy tones]

This is based on our experience on 27th Jan 2011 and again on 4th Feb 2011.
Since we were not able to connect the agency, we went to the agency physically and booked on 29th Jan 2011. But they are yet to deliver the cylinder till today though they say that wihin 3 working days cylinder will be delivered. Hence i was trying to call them and wanted to check the booking status but in vein.
Everytime we cannot physically go to the agency. This is nothing but public harrasment. These individuals for their own benefits sell the refilled cylinders in black.

Please take necessary action against these kind of agency owners and their employees.

Consumer number: 59067

Thanking you,

Arkadip
[protected]@gmail.com

sir we are using indian oil gas cylinder we are living in keshavpuram area in north delhi.our gas agency name is sukhdham gas suitated in keshavpuram.this agency is at it worse in case of delivery of cylinders.we have gt our cylinder after 12 days of booking. its staff who deliver cylinders misuse the cylinders n sell thm at black.pls ake some hard action against this agency to curb its mischeefs.
waiting for ur response

Sir
Myself Shanker Lal having GAS CONNECTION no-8443 with D.P. THAKUR ,DARYA GA
NJ , N.D.I am facing problems with this agency my son Padam visit the
mentioned address for the comlaint from there he get your Mob. No.[protected]
221 he tried your no many times but no response from your side .My problem
is this that i had booked the GAS last week then on=A001/2/2011 one of agen
cy supplier visit to my residense about gas supply & pickup the cylender from
there by saying that he will be back soon with the cylender that person
name is Rakesh he supply the Gas to my residence on regular basis but that
day is not turn back then my wife Kamla Devi visit at=A0above mentioned add
ress and meet Mr. Thakur about this concern then he say that this is not our
problem as that Rakesh has resign from here 3 days back when she ask for
his address then he says that we don't have any address . this is simply
fraud case which happned in this Agency.
Today when my son Padam visit the same address the ladies at reception ask
to come in the evening with your mother to verify that person, can you tell
me how you help me in this case, as you are the Area Incharge of the
company& this Agency is under your area .The TOLL FREE NO--[protected] ment
ioned in there office is also doesn"t exist.
What happened in this Agency can you search out , for any other clerification
in this regards you can call me at my Mob No--[protected].
To
I.O.C.{GAS SUPPLY DEPARTMENT }
SIR ,
I am surprised that what ever the information we get from D.P.THAKUR is wrong from reception we get the email address [protected]@yahoo.com of prem kr sakuja is also wrong when i try to call him at his mob he never respond to customer phone noone of them is ready to take responsiblity about my complaint , above mentioned complait i try to forward to Mr. Sakuja Area Incharge of I.O.C.{GAS} department i unable to mail as his emali address given to us is wrong by D.P.THAKUR office , this shows that something is going wrong in this Agency which they try to escape from the customer.
Your company is branded company but these kind of people is very dangerous for your company .
Kindly help me out in this case to get my cylender back from them & take some strict action against all of them to teach them lesson as soon as possible. For any other clerification in this regrds you can call me at my mentioned mob no.
Waiting for your positive reply soon

Regards
SHANKER LAL
MOB N0-[protected]

Regards
Shanker Lal
Mob No-[protected]

dear sir,
we the resident of kathua city facing problem of indane gas, Rajindera gas agency of kathua selling the 80% cylinders in black market. this black marketing by the dealer lead the peoples/public to haras.sir, please look into the matter and stop black marketing of gas by the dealer.Behave and attitude of the dealer is also very poor , kindly take action against the dealer at the earliest so that publicshall not suffer more.


For Residents of kathua

1.sanjeev
2.kirpal singh
3. Mahesh kumar
4.Prem chand

LPG Indane Connection No J24455
Agency Address -B Block Jahangir Puri, Delhi -110033

Dear Sir,

Our distributor is not delivering the cylinder on time. Whenever we are booking they are not delivering the cylinder less than 10 days. This time also I had book on 22 Jan 2011 and today is 14 days of my booking. Their behaviour is very bad and they are selling most the cylinder in black with the support of Indane gas Area Manager. They say you go where ever you want to and complaint. We are not going to deliver the cylinder till we have in the stock.

I would request you to kindly look into the matter.

With best regards,

Satish Kumar
[protected]