[Resolved]  Indane Gas — delay in supply of cylinder

Indane Gas — Delayed supply of cylinders

Sir

My consumer no. is 35072 with M/s Ambika Agencies, Coimbatore (since 2004). Until March 2008 the service was very good. But after that a new delivery boy started delivering cylinders for us. Since then we are facing problems. At the time of booking the company usually gives the probable date of delivery. After that date we have to ring at least for 4 or 5 times before we receive the cylinder. Also it is delivered without
the bill. Even now cylinder has not been delivered after 12 days of booking. Kindly solve our problem.

A P Devaprasad

Alaka Agency — Non-supply of Cylinder

Sir,
Alaka Agency in Bhubaneswar is one of the leading supplier of Indane LPG Cylinder.Since last one year this agency has made a habit of delaying the delivery of cylinder.Even it is not delivered after fifteen days.They use to blame the Indian Oil for short supply.I booked a Cylinder on 20.9.08.But until today i.e. 3.10.08, I have not received the cylinder.I therefore request you to give strict instruction to the supplier to deliver me the cylinder without further delay and not to delay the delivery in future.
Bhupen C.Mahapatra
Consumer No A -18016

Dear Sir/ MAdam,
with difficulty i got line to gas agency and I have booked for cylinder on 23 Sep 08 (Waiting list No. 11594). I'm trying to the gas agency both the numbers are[protected],[protected] busy always .Kindly look into this matter.
see this is serious issue it is taking very long time. solve this issue.

Please book my number 44674 which is in my name only M.jaipal Reddy.

Indane gas delay — Delay supply of cylinder

Dear Sir,

I am a LPG Indane Gas customer with Shivshankar Agencies, 13B Kundrathur Road Porur Chennai - Phone[protected]/24826490/24827924 and my consumer number is 49944. I have booked for a refile on 28th November 2008 over the direct visit. They replied that they will distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 10th Dec 08. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Shivashankar gas agency consumers. Please take necessary action.

Indane Gas — Huge delay for supply cylinder

Sri Balaji Gas Agency,
Ambattur.
My Consumer no 18308.

I booking a gas only in person. Not available for phone booking (Whole Day 3 phone no are busy)

Every time we have to go to their Office for booking.

Booking for gas cylinder the System resticted 20 days.
Then they take another 20 days for supply the cylinder.
They not supply home delivery. i make arrangement go take personnally.
What they all doing.
pls arrange the alternate agency for Sri Balaji Gas Agency.

Regards
Harinarayanan
[protected]

My Cons.No:D0046815 ( Two Cylinder) at Ranie Enterprises, Nanganallore, Chennai 61-I reced.the last cylider on 29.12.08 and rebooked on after 25days i.e.29th Jan.009.still I am not received so far. I have to know the details reg. What is the period of bookin the cylinder and delivery period. Now we are having empty cylider only (both). When we go and ask the agency they treated as local people and not given polite response to the consumer/customers. whether they do malpractice or something...

My Indane Gas supplier is M/S Prachi Agency, Ranihat Cuttack, Orissa refuges to deliver Cylinders in time .It maintains that due to instruction from Indian Oil Corporation to ration filled Gas cylinder, it has to follow a 30 days cycle.

If a consumer receives a cylinder on[protected], he can book for the next cylinder on[protected] or after.The delivery takes another 15 days.

Please let me know about the policy of Indian Oil corporation.

Biswajit Pal

I, V. Ramkumar has booked for a gas cylinder 10 days ago vide consumer no. 20010 to our agent M/s. Vandana Agency at Raja Garden (West Delhi), New Delhi.
Almost every day I try to contact the distrbutor, either they don't bother to pick up the phone or they say they are sending it. Either they should give the correct reason for the delay or a defenite date of delivery instead of keeping the customer under suspence.
Pls look into this matter urgently as to why this delay and not attending the phone calls of customers.

DELAY IN DELIVERY

I"m a customer from kerala.My Cons No. is 10529.
My agency's name is Trinity gas agency in vellangalloor, Trichur (dt).
They have n't supplied gas cylinder which I booked
2 months before.

cosumer NO 11784 Suraj Gas Nadathara.booked on 23/3/2009. cylinder not supplied till today (10/05/2009).delay of 1 month and 17 days. pleasetake necessary actin

Indane Gas — DELAY IN SUPPLY OF CYLINDERS

1. IN ALAKA GAS AGNCY IN BHUBANESWAR REGISTERS GAS CYL ONLY 15 DAYS AFTER THEY HAVE DELIVERED TH EPREVIOUS CYL. THEY TAKE ABOUT 15 DAYS TO DELIVER A CYLINDER. IT TAKES ABOUT 3-4 DAYS TO CONTACT THE AGENCY TO REGISTER FOR SUPPLY OF A CYL. THUS, IT TAKES ABOUT 34-35 DAYS FROM THE TIME A NEW CYL IS PUT TO USE AND THE NEXT ONE IS RECEIVED. HOWEVER, A CYL LAST ABOUT 21-28 DAYS. HENCE ONE HAS TO MAKE ALTERNATE ARRANGEMENTS.
2. AS PER YOUR POLICY, A CYL CAN BE ISSUED ONLY AFTER 21 DAYS. THIS IS PERFECTLY ALRIGHT AND MUST BE FOLLOWED.
3. THEREFORE, THE AGENCY SHOULD REGISTER WHENEVER THE CONSUMER CONTACTS THEM, BUT MAY DELIVER ONLY AFTER 21 DAYS OF THE LAST CYLINDER AS PER YOUR POLICY IN VOGUE. I HAVE BRIUGHT THIS TI THEIR NOTICE. MAY I REQUEST YOU TO INTERVENE.

COL SC MISHRA

Indane Gas — DELAY IN CYLINDER SUPPLY

GAS CONNECTION NO. 8615., BOOKING FOR CYLINDER ON 16.09.2009 ON T.NO.25611260
PERSONALLY VISITED ON 24.09.2009 TO MY GAS AGENCY SRI LAXMI GAS SERVICE, A-20,
RASHID MARKET,,DELHI-51, FOR REFFLING OF GAS CYLINDER, ASSURANCE TO SEND THE
CYLINDER AT MY RESIDANCE. BUT TILL TIME NOT RECEIVED THE CYLINDER.
THE ABOVE GAS AGENCY STAFF NOT PICKED THE TELEPHONE MOSTLY.

SANGEETA, 17/3, RAM NAGAR, DELHI51.
TELEPHONE NO. 20440262

Dear sir
Iam a consumer of Indane gas since 2001 at RAM GAS AGENCY MALAPPURAM,KERALA.My cxonsumer No is 15560.I never got a cylinder on time.Always getting refill cylinder only after 2 or 3 months of bookingdate.At last I booked for a cylinder in november 2009.It hasn't got till now. So please take neccessary action to supply gascylinder without delay.
Yours faithfully
FaseehRahman.V
[protected]_mobile

My customer No is 32025A & distributor name is Anand enterprises, Gurgaon.

We had booked a refill on 23rd December 09 & we haven’t yet received the cylinder. They are not even picking up the phone & it is busy most of the time.

Request you to please take suitable action & deliver the refill ASAP

Indane Gas — delay in cylinder of gas

dear sir
we are the consumers of m/s kirti gas agency situated in tri nagar delhi 110035 we book our gas so many times by phone perssonel visit to there office but very sorry to say that reminders of so many times they did not supply our booked cylendar i request to indane gas authority to take appropriate action of such agencies and provide better services to the customers
with regards
vijay sharma ind.con.no.16199
m-[protected]

Indane Gas — Delay in supplying Cylinder

My Consumer No. is 3455-thru an Indane Dealer KLEEN GAS at Unit-3,Bhubaneswar. Everytime I found that they habitually delaying in supplies. In May they had billed the Gas Cylinder on 26th May and physically supplied on 1st of June only when I visited.Again in June they took our booking on 14th only on my visit. Although I had booked on 10th by phone. But till 6th of June they had not supplied.

When I started enquiry from 29th,everyday they used to commit supply next day. When I visited on 6th they commited to supply at any cost on 6th itself but they didnot.

I have certain doubts that the other dealers in town are supplying within 10-15 days,than why this dealer is harrassing.

S R Dash
Bhubaneswar
[protected]

SOORAJ GAS — Delay in distribution

I am walson P.V. consumer number:2717 under sooraj gas(xii/403 Krishnapuram,nadathara[protected]
I have booked the gas on 14/9/2010.(Booking number :4171,Time 11.05 am).Now it is been 44 days .Till now
i have not received the gas.This have become malpractice and is repeated every month.
The gas cylinder supply is delayed every time.
so we humbly request to verify the situation and take necessary actions .

Hi you can go to the agency and get the contact number of area manager and tell your problem to him you will definetely get response

Dear Sir/Madam,

My mother Tmt. Amsa customer ( customer No. 13094) of Kamakshi Gas agency Kanchipuram. We are suffering very much in abnormal delay in the supply of cyclinder for the past one year. The supply time gap between one cyclinder to another cyclinder around 45 days. When approach the agency they told as per govt. order it is 40 days limit it is correct? pls confirm it. Let us for example last delivery date 14.1.2011, we registered cyclinder on 17.2.2011 but till date (28.2.2011) not yet received. Actual cyclinder capacity around 30 days. In every supply agency will delay 5 to 10 days will cumulate long delay. Every month were are suffering very much. Pls take necessary steps to supply in 30 days in future. Is indane are insist to practice fasting one week every month or takeing food out side. I hope Indane will take positive steps in this regard.

A. Sasikumar Kanchipuram

This is absolutely correct, nobody have complaint aginst this mal practice,