Indian Oil Corporation [IOC] Complaints & Reviews

INDANE LPG GAS Cylinder Complaints - Difficulty in booking – Difficulty in delivery – No answer to calls -
Prashanth Shendre s/o Ananth Ram Shendre
Address: H.No.3-3-1 Arkat Galli Chowbara Road Bidar 585401

Dear Sir,

Sub.: Gas Connection No.or Consumer No – 373
Distributor: Sanjay Home Service
Udgir Road Near Jail Bidar 585401

We face severe problems in booking our cylinder as we are normally not able to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding. This problem is existing for the last five year.

From last 5 years lot of problems with distributor as no service at time, no phone answering, no home delivery, when we book cylinder, the cylinder should atleast delivered in 10 -15 days of booking, they don't deliver & ask to register consumer no or s.no once again, lot complaints done but no effect.

Details of bookings of cylinders for your kind perusal...

20/07/2011 book s.no of registration as per dealer or distributor is 199 &

10/08/2011 book s.no of registration as per dealer is 36.

Despite repeated complaints the agency is not improving its service. Even after booking the cylinder we have visit them to remind them about the delivery.

Both cylinders are empty at home, struggling with this people to get single refill cylinder. All the time same thing is continued. Is this the way Indane gas treats their customers, now too much upset with the distributor, feeling helpless, now there are only twp ways to straight the distributor, either to approach consumer court or any news channel.

Reply in this regard on [protected]@yahoo.com or call [protected]. I hope I will get feedback within 24 hrs and an immediate action must needed is taken very soon to improve Indane gas service.

Thanking you,
Yours faithfully,

Prashanth Shendre
S/o Ananth Ram Shendre

Regarding-Dely supply of LPG from M/S Anand Gas Service, Ashoknagar, Ranchi

Sir,
M/S Anand Gas Services, Ranchi always supply LPG in late. Reminder always made but not care. My consumer no.:- 61732 booked on 13.07.11 but more than one month still not supplied. I am facing problem. Kindly look into the matter.

V.K.Gupta
LS-23,
Harmu Housing Colony,
Harmu, Ranchi
[protected]

This complaint is regarding the gas connection AGGMA Gas agency in sector-5 faridabad.
We have shifted the house for around 8 months due to the construction and will be back to the same locality after around 8 months, but to avoid the problems caused to the gas agency we have not shifted the gas connection. As gas was required we could not take home delivery we asked the owner of Aggma gas for the delivery from their shop only but they refused that they give home delivery only, which was not the case as we saw people take the gas from the shop itself. Now can anyone help me and advise how to make food inspite of 2 gas connections

pls contact [protected]

Sir - A gas leaking smell was observed in my gas connection on 07th of Aug 11 and the complaint was registered in 'Vinu Gas Agency" on 08th Aug 11. They promised the replacement in 10 days time and till now it is not done. As there are small children and adults are at home; they are scared to sleep in home every day due to this safety hazard. Appreciate your intervention in order to expedite this complaint the soonest possible. My name is M.J. Xavier consumer number 1770 in Vinu Gas in Ollur. As I am working outside India; I am a bit scared too. You can send your reply to [protected]@yahoo.com. Appreicate your soonest action.
Regards,

M.J.Xavier

i m Mr. Bharat Prajapati, Live in Adipur nearest City of Gandhidham, from many more days i found and note that maximum indane gas cylinder is Expire Date, My Previous gas cylinder is also Expire Date with A-2010, and presently which i use is also Expire Date C-2010, so how i can handle if my family suffer big problem, please kindly advice me regarding this.

Bharat Prajapati
[protected]

being a consumer bearing number 8289 of M/S SAI PRASAD GAS AGENCY, 1/6 VYAPAR VIHAR, BILASPUR, CG[protected] reported for leakage of gas from regulator in the morning at about 10-30 am. today i. e. 16.08.2011 though it is occurring from 13.08.2011. But as up to 17.30 no one attended in spite of promise, when i rang again, it was replied that it is not possible to attend today - no manpower we are having now. Is it the service of an organization like repute and that also in emergent situations when accident may occur at any moment. If so, who will be resposible for that?

Being a reputed organiztion is it not the responsibility to look into the safety aspect of the consumers.

SWAGATA DEY,
C/O AMARENDRA DEY,
PA TO CHIEF VIGILANCE OFFICER,
16/2, NORTH EAST COLONY,
SOUTH EAST CENTRAL RAILWAY,
BILASPUR - 495004,
CHHATTISGARH.
[protected]

Poonam Automobiles- Indian Oil Petrol outlet, located at Serve No-89 Mangdewadi, Katraj, Pune-Bangalore National Highway Pune 411046.

People please be aware when ever you go to fill fuel at this pump. The staff who put the fuel in your vehicle are fraud. Let me illustrate how they cheat people while refuelling.

They have two rows the left one is for two wheelers where people usually refuel for petrol costing 100-200 rupees. And the second row on the right where four wheeler refuel there cars etc. Now the staff on the pump will ask you to park your car a little ahead from where you cant see the Zero reading.

They will keep you busy by asking whether you have card or cash payment, if card which card and stuff, mean while, when you ask him to refill for 1000 rupees, they will continue without resetting the Zero button. Here is how they do, remember the left row, 2 wheelers refill for 100- 200 rupees and you have requested for 1000 rupee petrol. So if they have filled petrol for 150 in a bike in the left row, without hesitating, keeping you busy in answering about mode of payment they will resume the meter from 150 and will stop at 1000. Thus you end up paying 1000 rupees for petrol worth of 850 rupees.

The management knows this malpractice but is happy earing profit from our hard earned money.

Please be aware make sure you see the ZERO before refill. I make it a point and never stops at this cheaters paradise.

Ek Jagruk nagrik.
A supporter of Anna Hazare.
Let the lokpal bill pass, I will show this loosers how to respect others hard earned money.

I HAD BOOKED GAS CYLINDER THROUGH PORTAL ON 04/08/201. EVEN AFTER ONE WEEK I DID NOT RECEIVE THE CYLINDER SUPPLY. WHEN I ENQUIRED THROUGH ONLINE, I WAS TOLD THAT THE SUPPLY WAS DELIVERED BY OUR GAS AGENCY TILL 06/08/2011. WHEN I CONTACTED MY GAS AGENCY (SATHY GAS AGENCY, R.K.ROAD,ROYAPET,CHENNAI 14),I WAS TOLD THAT THE GAS CYLINDER WAS RETURNED UNDELIVERED DUE TO "DOOR LOCK". SINCE BOTH ARE WORKING IN PSU, WE WON'T BE AVAILABLE DURING 9.30 AM TO 5.30 PM. THE SAME WAS ALSO CONVEYED TO THE GAS AGENCY AND REQUEST LETTER
FOR DELIVERING THE GAS CYLINDER BEFORE 9.30 AM WAS GIVEN. BUT THE SAME IS NOT ACCEPTED AND TILL DATE (16/08/2011) GAS CYLINDER IS NOT BEEN DELIVERED TO US.

HENCE WE REQUEST YOU TO KINDLY TAKE ACTION AND INSTRUCT THEM TO DELIVER THE GAS CYLINDER BEFORE 9.30 AM. KINDLY DO THE NEEDFUL.

sir,
I am consumer of Aradhana indane gas service in banda(U.P.).My customer no. is 03945 .Cashmemo no. is 20615 .Being an old citizen ,it is hard to bring cylinder personally.I have booked my cylinder for home delivery at[protected].But after 15 days i could not get my home delivery.According to terms and conditions dealers are bound to home delivery.Otherwise if they are unable to do so .They should quit the agency.
Krishna Kumar Tripathi
advocate,beside paliwal building
Station road,Banda(U.P.)
ph no:[protected]

I am facing problem for new gas connection for Indiane Gas.Its already more than 2.5 months since I applied for new connection. No body over there listens for new connection. They keep on saying come later, Manager(Sir) is not available.

I asked about the contact number of Manager, that also not availbale with them, No way to trace or track whereabouts of Manager.

Address - Sri Sai Laiala, Miyapur, Hyderabad

There is another blog, where there lot of Indians who are having trouble with this Gas Station.
There Registration need to be cancelled..They are making money from our pocket, withiut providing any service..

I had booked for gas to my gas distributer M/S Magadh Enterprises, Kurjee ,Patna on[protected].My gas booking No. was 3467 and cash memo No.was 3390.when i could not get the gas then i booked a complain on[protected] to toll free No.155233 and given a complain no. 158502 .But still i did not get the gas.Please intimate me that when i will get my gas. Should i have to go for R.T.I. , Please advice me

Bipin Kumar Sinha
consumer No. HT-200
Rajapur, Gate No. 32
Patna -800001
Phone: [protected]

I have two domestic gas cylinders. When one cylinder is exhausted I use the second cylinder and make a booking for the first cylinder. After the IVRS system has been introduced only one cylinder is being refilled each month.
Today 12.08.11 my first cylinder finished. So after connecting the second cylinder, I phoned [protected]. I was told that I had booked on 27.07.11 refill order no 251023 and this had been supplied on 6.08.11. That information is correct, but then if this refill booking is not accepted, I may run out of gas before a new refill is supplied.
My understanding is that I am being treated at par with a customer with a single cylinder. That will not be correct as I have gone through all formalities and paid due deposit for the second cylinder. So why should I be denied a second booking?
Faithfully
Debashis Ray, Customer No T2003, Baghajatin Gas Service, Garia, Kolkata 700084

I booked for gas cylinder from Mayank GAs Agency, chhatarpur (MP). My Connection No is 6084 in the name of Pramod Kumar Agrawal, Sarani gate, chhatarpur (MP). I received cylinder on 5th August, 2011. The gas was finished in just 3 days. At the time of delivery I have not noticed that cylinder has less weight. It might have only 1 to 1.5 kh gas.

When I have contacted gas agency, they have told us why you have not seen that time and they have not taken any action for correction. Instead Agency's representative told me that You do whatever you want to do.

It seems the delivery person have handgolve with the agency in this cheating. Request the concern Authority to look into this matter.

There is no home delivery facility to our home but the home delivery charges received by the dealer. Point delivery facility aviblable by the dealer and rs. 10/- per cylinder extra charge. i want to say that i have already paid the authorized charges why should dealer extra charges and why not home delivery facility avibilable to us. The dealer is ALPHA GAS, KACHNAR TOLI, HESAG, HATIA, PO- HATIA, DIST.- RANCHI, PIN-834003

Respected sir/madam

We(Indane gas customers of muradnagar) state that gas booking system through tel. are not responding as u are knowing that booking through TOMOGAS and e-mail are not possible for mass customer.You can also examine by their Tel.no
[protected],261905 ,[protected],[protected],[protected],[protected].Some tel. and mob.no. are not working but these no. are belongs to "MURADNAGER INDANE GAS AGENCY".They are not repponding on telephone for any querries and when responding,not giving proper reply and some times abusing also.Very worst situaton .LPG cylenders are being supplied after 15 days of booking.

Sir, some other matter also, We want to bring in your notice that last month , they have issued "NEW CONNECTIONS'' .They have issued to consumer on Rs. 8000 per con. Needy person has not given.It means total corruption.Every where corrupton.
Sir, Local authorities of IOCL are not listening . Slowly- slowly corruptions are inceasing.People are totaly unsatisfied with this situation.Our last hopes are on you as it mentioned CUSTOMER CARE. We want serious action against agncy ONLY AFTER INVESTIGATION OF ALL IRREGULARITIES.

We are very hopefull to look the matter seriously and protect the interest of customer for future benefits of you, us.

Thanking you sir

we are the consumers of indane gass getting supply through KAMESHWAR GASS SERVICE1-2-3 MUNCIPAL MARKET ,BAKSHI NAGAR,JAMMU,J&K.THE DISTRIBUTOR IS NOT RESPONDING TO THE TELEPHONE CALLS FOR BOOKING OF THE RIFILL GASS CYLENDERS ONLY TO AVOID THE HOME DELIVERY OF THE CYLENDERS.& compels the consumers to approach him and take the delivery of the cylenders themselves.it is highly objectionable because the consumers pay for the delivery of the gass at their door steps kindly look into the matter and help the consumers especially the seior citizens

My consumer no. is QG05723 and I had booked a refill no.[protected] on 05.08.2011. I received a SMS message on my telephone no. [protected] at 8.30 p.m on 09.08.2011 that the cylinder has been delivered via cash memo no. 4318. This is absolutely untrue since the gas cylinder has not been delivered. I fear that this is a 'scam' and therefore, as a conscientous citizen, I am lodging this complaint. I hope proper action will be taken and please inform me about the action being taken.

This morning we contacted out Indane Gas distributors and got information that out gas connection as been transferred from the present provider which was JN Enterprises to some other location which is in Jigani without any prior intimation(which was totally unethical). This has caused major concerns we are unable to book gas and also we are not able to contact the correct person. Can you please transfer back our connection to BTM Layout branch/ provide information on how to perform this Task. Please find details about out Gas connection.

Consumer # 21108
Name: Hilda Fernandez
Address : IT-257 Apt Ittina Neela
Near Gold Coin Club
Sampige Nagar
Electronic City PO
Bangalore - 100

Sir,
A cylinder was delievered(by Mithala gas Agency) to me around 22nd July . It had bit leakage and the delievery boy did not weighted the cylinder while delievering . For this i filed a complaint via this forum(no-146527). On 4t aug to our surprise all the lpg from the cylinder got consumed. Even though we are 2 members in family occasonly visited by guests the cylinder lpg did not last even 1 month(as usual happened in past). More surprising is the fact that cylinder still weighing more that the empty cylinder because it is filled with water in place of lpg. So i want you to take immediate action against the person who is cheating the customer and debasing the indane oil brand.

Sir,
I had purchased gas cylinder on dated 26/07/2011 order no. 7053 customer no. 25085 and name Gunwant tapase Bill no. 7054 from vimal gas services nagpur and from two days it was observed that cylinder is leakage and it increases day by day . Therefore i tried to contact him on nos.[protected],2544247 and emergency no as well as customer care no. [protected] and[protected] so many times but there was no response even some nos found not existing i.e emergency this is situation
then please tell me how the customer has to approach to get the complaint rectify . If any major circumtances occured then who will be responsible for the same???????/ If will apporach to consumer forem if it has not be solved within 24 hrs and expecting action on the services . That vimal gas has to take care of customer problems. How can that hopeless / dormant fellow will drive this services ????????/ why not the indane gas IOCL will sack to that services???????//

Hopping immediate action.

Gunwant Tapase
[protected]