Indian Oil Corporation [IOC] Complaints & Reviews

I have two domestic gas cylinders. When one cylinder is exhausted I use the second cylinder and make a booking for the first cylinder. After the IVRS system has been introduced only one cylinder is being refilled each month.
Today 12.08.11 my first cylinder finished. So after connecting the second cylinder, I phoned [protected]. I was told that I had booked on 27.07.11 refill order no 251023 and this had been supplied on 6.08.11. That information is correct, but then if this refill booking is not accepted, I may run out of gas before a new refill is supplied.
My understanding is that I am being treated at par with a customer with a single cylinder. That will not be correct as I have gone through all formalities and paid due deposit for the second cylinder. So why should I be denied a second booking?
Faithfully
Debashis Ray, Customer No T2003, Baghajatin Gas Service, Garia, Kolkata 700084

I booked for gas cylinder from Mayank GAs Agency, chhatarpur (MP). My Connection No is 6084 in the name of Pramod Kumar Agrawal, Sarani gate, chhatarpur (MP). I received cylinder on 5th August, 2011. The gas was finished in just 3 days. At the time of delivery I have not noticed that cylinder has less weight. It might have only 1 to 1.5 kh gas.

When I have contacted gas agency, they have told us why you have not seen that time and they have not taken any action for correction. Instead Agency's representative told me that You do whatever you want to do.

It seems the delivery person have handgolve with the agency in this cheating. Request the concern Authority to look into this matter.

There is no home delivery facility to our home but the home delivery charges received by the dealer. Point delivery facility aviblable by the dealer and rs. 10/- per cylinder extra charge. i want to say that i have already paid the authorized charges why should dealer extra charges and why not home delivery facility avibilable to us. The dealer is ALPHA GAS, KACHNAR TOLI, HESAG, HATIA, PO- HATIA, DIST.- RANCHI, PIN-834003

Respected sir/madam

We(Indane gas customers of muradnagar) state that gas booking system through tel. are not responding as u are knowing that booking through TOMOGAS and e-mail are not possible for mass customer.You can also examine by their Tel.no
[protected],261905 ,[protected],[protected],[protected],[protected].Some tel. and mob.no. are not working but these no. are belongs to "MURADNAGER INDANE GAS AGENCY".They are not repponding on telephone for any querries and when responding,not giving proper reply and some times abusing also.Very worst situaton .LPG cylenders are being supplied after 15 days of booking.

Sir, some other matter also, We want to bring in your notice that last month , they have issued "NEW CONNECTIONS'' .They have issued to consumer on Rs. 8000 per con. Needy person has not given.It means total corruption.Every where corrupton.
Sir, Local authorities of IOCL are not listening . Slowly- slowly corruptions are inceasing.People are totaly unsatisfied with this situation.Our last hopes are on you as it mentioned CUSTOMER CARE. We want serious action against agncy ONLY AFTER INVESTIGATION OF ALL IRREGULARITIES.

We are very hopefull to look the matter seriously and protect the interest of customer for future benefits of you, us.

Thanking you sir

we are the consumers of indane gass getting supply through KAMESHWAR GASS SERVICE1-2-3 MUNCIPAL MARKET ,BAKSHI NAGAR,JAMMU,J&K.THE DISTRIBUTOR IS NOT RESPONDING TO THE TELEPHONE CALLS FOR BOOKING OF THE RIFILL GASS CYLENDERS ONLY TO AVOID THE HOME DELIVERY OF THE CYLENDERS.& compels the consumers to approach him and take the delivery of the cylenders themselves.it is highly objectionable because the consumers pay for the delivery of the gass at their door steps kindly look into the matter and help the consumers especially the seior citizens

My consumer no. is QG05723 and I had booked a refill no.[protected] on 05.08.2011. I received a SMS message on my telephone no. [protected] at 8.30 p.m on 09.08.2011 that the cylinder has been delivered via cash memo no. 4318. This is absolutely untrue since the gas cylinder has not been delivered. I fear that this is a 'scam' and therefore, as a conscientous citizen, I am lodging this complaint. I hope proper action will be taken and please inform me about the action being taken.

This morning we contacted out Indane Gas distributors and got information that out gas connection as been transferred from the present provider which was JN Enterprises to some other location which is in Jigani without any prior intimation(which was totally unethical). This has caused major concerns we are unable to book gas and also we are not able to contact the correct person. Can you please transfer back our connection to BTM Layout branch/ provide information on how to perform this Task. Please find details about out Gas connection.

Consumer # 21108
Name: Hilda Fernandez
Address : IT-257 Apt Ittina Neela
Near Gold Coin Club
Sampige Nagar
Electronic City PO
Bangalore - 100

Sir,
A cylinder was delievered(by Mithala gas Agency) to me around 22nd July . It had bit leakage and the delievery boy did not weighted the cylinder while delievering . For this i filed a complaint via this forum(no-146527). On 4t aug to our surprise all the lpg from the cylinder got consumed. Even though we are 2 members in family occasonly visited by guests the cylinder lpg did not last even 1 month(as usual happened in past). More surprising is the fact that cylinder still weighing more that the empty cylinder because it is filled with water in place of lpg. So i want you to take immediate action against the person who is cheating the customer and debasing the indane oil brand.

Sir,
I had purchased gas cylinder on dated 26/07/2011 order no. 7053 customer no. 25085 and name Gunwant tapase Bill no. 7054 from vimal gas services nagpur and from two days it was observed that cylinder is leakage and it increases day by day . Therefore i tried to contact him on nos.[protected],2544247 and emergency no as well as customer care no. [protected] and[protected] so many times but there was no response even some nos found not existing i.e emergency this is situation
then please tell me how the customer has to approach to get the complaint rectify . If any major circumtances occured then who will be responsible for the same???????/ If will apporach to consumer forem if it has not be solved within 24 hrs and expecting action on the services . That vimal gas has to take care of customer problems. How can that hopeless / dormant fellow will drive this services ????????/ why not the indane gas IOCL will sack to that services???????//

Hopping immediate action.

Gunwant Tapase
[protected]

We moved to Greater Noida in Dec.2010,shiftd our cooking gas from Delhi to Greater Noida.Since Sector- Zeta _1 is far we are facing difficulties in getting the gas cylinder delivered to our apartment.only once so far it has been delivered to the apartment in "Springfields" Assotech Realty,Plot GH-10,Booking is done,SMS message is sent from the company that it will be delivered soon but after that no delivery! we are facing too much difficulty,shall be grateful for help in getting the supply regularly.

Sir, I take a gas connection in 2000 and bought two cylender with a gas choola from balaji gas agency bhind (MP).But still they did not issued a pass book to me.Now they are demanding the papers .Due to the passing a long time I had lost the papers.Pl.search the record and issue me a pass book .
My details:-
Anita sharma
D/o O.P.Sharma
Ganesh colony(near bus stand)
Behind barua nagar-Bhind (MP)

THE FOLLOWING PROBLEM FACED BY CUST NO.6799( INDANE GAS CUSTOMER) RESIDE AT 1-6-202,BAPUJI NAGAR ,KAZIPET,WARANGAL WITH KOUDINYASA ENTERPRISES,OPP:REC SECOND GATE ,MAIN ROAD ,FATHIMA NAGAR,KAZIPET.

THE GAS SUPPLIER AUTO PERSON DEMANDING RS.50/- DELIVERING THE GAS AT HOME FROM THE CUSTOMERS AND IF WE DONT PAY ,HE SAYING THAT GAS CYLINDER SHOULD COLLECT FROM THE GOD OWN ONLY AND HE IS NOT GOING TO SUPPLY THE GAS TO THE CUSTOMER.

PLEASE TAKE ACTION AGAINST HIM AND THE PERSON NAME IS MR.LAXMAN

NDANE GAS COMPANY
sailaja Send email on aug , 2011

Compliant for don’t receive gas cylinder booking date 19/072011
To
the director
indane gas company
India

Subject: Compliant for don’t receive gas cylinder booking date 19/07/2011

Dear Sir
.
I complaint to you bad service of LPG gas cylinder from sri sai balaji gas service, J2.

I did booked my gas cylinder on dated 19/07/2011 on line .

My booking number is 230194 and

The cash memo No. [protected].

I didn’t receive gas refill yet.

I got this information when i tried to book the gas cylinder again on line. .

Hence, I request you to kindly take corrective action against the said leader and ensure us the smooth and timely delivery of cylinder

Thank you

sailaja

Dear Sir,

Sub.: Gas Connection No.6222 - Sindhu Gas Agency,
A Pocket, Dilshad Garden
New Delhi, ND-95.


I have been trying to book my cylinder for the last 4-5 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

I went to my gas agency(Sindhu Indane Gas Agency,...

1. On 17 June 2011, we booked one gas cylinder.

2. Currently, on checking in the system the cylinder is shown to be 'Delivered on July 30th'. However, we have not received the it, and the same can be verified on the pass book.

3. On August 04, 2011 (today), we visited the nearby Dealer/Distributor and were shocked by the behavior and response of representative Mr.Sushant. According to him:
a) it is our fault for trying to book through SMS system.
b) it is non of his concern if we receive the gas or not.

4. Seeing such a pathetic situation of customer 'care', we asked him for the HO Address. Hoping that the issue can be resolved there.

Mr.Sushant refused to give the HO Address.

It is anybody's guess that the cylinder in our name has been misused or sold in black by the dealer. The same is evident from what follows.

He started shouting on top of his voice and his words were "What kind of a customer are you if you don't know the HO?"

He threatened to throw me and my mother out of the shop if we did not leave immediately.

Even when my mother tried to calm him down, he disrespected her and said "You keep your teaching to whichever college you are. This is my shop and I will do as I wish!"

I will not go further into the ensuing debate, as it does not behoove of me to write the language, tone and tenor used by Mr.Sushant. Due to such 'dadagiri', I am not sure if I will receive any further deliveries from Indane!

I have written to Executive Director, State LPG Chief and Area Manager. Will remind them everyday. Will update the response.

Yesterday, on 4th Aug 2011 morning 7.15 am in the morning, there was a Fire explosion in Kitchen due to Gas leakage (broken O ring in new cylinder). My wife was shouted loudly. I saw a fire explosion near to Gas cylinder near regulator. The new cylinder was connected just on 3rd Aug 2011 day.
I shocked and try to stop the fire by closing the stove off. Still the fire was not stopping. So my wife has put her hand in burning flame and off the regulator knob. And immediately we opened all windows and doors in house and disconnected that cylinder from regulator.
Immediately tried to call Local Gas agency (Urja Indaine) but it was morning time. So nobody was picked my call. Anyhow I got one number for Urja Indaine. Mrs Sujata([protected]) has picked the call and told the incident to her. She asked to contact their technician Mr Ramesh. Technician came to my house around 11.30 am and started investigation.
He said there is a O-ring broken in the cylinder because of which gas was leaking and fire explosion was happened.
Technician has provided me an investigation report along with the broken ring, which was inside the cylinder. The time was good because of which we saved a big incident.
Now, I want to give compliant against the Indane Cylinder filling authority.

DEAR SIR,
I booked my LPG Gas Cylinder with JAI BHAIRAV Gas Services 4/196,PALLA BAZAR,FARRUKHABAD(U.P) on 2/07/2011. but till date no supply has been made. My consumer No. is 533826.adresh kumar saxena,BAZARIA HARLAL FARRUKHABAD(U.P) of Indane Gas,
REGARDS

sir, i boooked my gas with chaudhary gas(indane gas distributor) on 21st of july,but without any reason they cancelled my booking on same date. when i enquire about my booking , they told me gas company is not providing enough cylinders. so we are unable to supply gas. And they also said if you need it urgently you have to pay rupees 100 extra. sir they always sold cylindes to hotels in black.my customer id- 20984 , name- rabindra kumar singh.

SUB : Indane Gas - Illegal Refill Booking & Illegal delivery to Other person on Consumer No. - E002518

Dear Sir,

I (Anokhe Lal) am consumer of Indane Gas Service, My consumer no. - E002518, Gas Agency - Agnihothri Gas service, Noida. Sir we are facing more problem in refill booking & delivery. This problem are comming from last 4-5 month. Problem is that, Illegal booking & Illegal delivery is being by the other illegal person, This is happening from last 4-5 month. I have complained already to IOCL office regarding the same (Complained No. - 135531) but any tight action does not taken by the IOCL & agency. But after that, my refill booked cylinder has been delivered to illegal person. Illegal booking was going on from last 4-5 months, Last month I blocked my consumer no. due to this problem & replace my blue book (I get new blue book & new book no.), & filled up correct mobile no. on my consumer account by the agency person, but requirement for the new refill, I opened my connection again & I booked for new refill but the cylinder has been delivered to other on the delivery date & I am also available on date & waiting for the new refill cylinder, but till my turn cylinder has been delivered already to illegal person. I am facing this problem from last 4-5 months & I am refilling my cylinder in black & costly. I have complained before one month for the same (Docket No. – 135531). This problem is creating from the agency side, they are not supporting & do illegally job.

So kindly request you to resolve this problem.


Thanks & Regards,

ANOKHE LAL
Barola, Noida
Consumer No. – E002518
Mobile No. – [protected]

Dear Sir,

My IOC Gas Serial No is RK8230 for which i am booking gas for past four years but didn't face problems of delivery till last four months i am observing problem in deliverey of gas after doing booking also.

Whenever I as for deliery status the local franchise say that my booking is cancelled without notice and for no reason, I think there is some problem like black marketing of cylinder going on in this place.

Please investigate as i am facing serious trouble, let us know if this is not the correct forum.

My Address is
A-2 Building,Flat No 10
Ravi Park,
Behind Parmar PArk
Wanawadi
Pune -411040