Indian Oil Corporation [IOC] Complaints & Reviews

Sir, I had booked Cylinder from Indane Gas, Chennai through toll free number in the last week of June, 2011. After verification of status of delivery of Cylinder on 25.7.2011, I have been informed that the Cylinder was delivered on 09.7.2011 through Sabha Gas Agency, No,.51, Maduvakarai, Guindy, Chennai-32. But so far no Cylinder has been delivered to my home so far. My Consumer Number is 48375. The said M/s. Sabha Indane Gas Agency has not at all attended phone calls inspite of dialing calls from my end. Their services are very very poor. I further assumed that the Cylinder allotted to be delivered to my home might have been delivered to some where by the said Gas Agency. The Agency Phone Nos are[protected] and[protected]. Please arrange to deliver the cyliner immediately to my home address as below immediately as existing Gas is also exhausted from Cylinder.

Dr. P. Aravindan, (Consumer No. 48375)
No.37/38, Phase II, 8th Cross Street,
Wood Creek County, St.Thomas Mount,
Chennai-600 016
Mobile:[protected]

My IOC Consumer No. : 32877
1. In the month of June I booked, Booking No. is 231160. During delivery of cylinder, seal was torned and attached in the nec of the cylinder with one adhesive.That cylinder was received by Spouse as I was in Office. In that night when I come back from my office and was instructed by spouse about all the incident and I checked the weight of cylinder it was just half of the total weight. Very next day I complained, but from Jiban Jyoti Gas Agency (Contact:[protected]/7774,[protected] one employee(Gents) have told me that he was helpless why my wife have not proper checked.

2. On 13-07-11 at 13:02:02hrs I booked. Booking No. is 240831.On 16-07-11 cash memo 6454 generated. On 21-07-11, I confirmed about my delivery of cylinder.They have told that 26 or 27 of July they will deliver. But on 23 -07-11 Delivery man come to my Flat again with torned seal. On that I was in office.My spouse objected again not to take cylinder.The D/M told please check all the cylinders keeping in carring van. My spouse gone for checking and checked four full cylinders with same problem. All the torned seal have been put in the mouth. Above the mouth that seal have been twisted just like twisted jute rope.

3. On that day I rang up to agency but agency was closed on that day.
4. On 25-07-11 I rang up to agency and informed total incident,again that same fellow has picked up phone and told after receiving from manufacturer cylinders are checked by opening seals.
5. On 25-07-11 my booking has been cancelled.
6. Agency has informed that the Delivery Man carring weight machine but actually nobody carries.
7. Now please tell me as per Acceptance of Cylinder Regulatory I have done my job.
8. Now booking is cancelled and cylinder also not got.
9. I do not know wheather I will get my cylinder or not, as I complained so facing big problem.

"PLEASE SOLVE THIS PROBLEM "

I guess everyone bike/car owner in Bangalore experiences this.

Points to Note :
1. I am being cheated by these frauds for about 3-4 months now.
2. I visit a petrol pump only when my bike is out of petrol and then fill its tank to full capacity.
3. I have the CITIBANK's Inidan Oil Credit Card and so I prefer going to an Indian Oil outlet.
4. It came to my notice that no matter what petrol pump I go to, these guys always "by accident", fill the tank with Rs.100/200 petrol first then put their display back to zero and fill in the remaining amount of fuel.

The Incident:

I caught them red handed today when they filled in the fuel for Rs.200 and stopped "by accident". Somehow, I managed to stop the guy from filling in any more fuel after that (He was very reluctant though, I had to practically push him away to stop him from filling in any more fuel).
As I checked the tank, there was no petrol in it although, their display said I owe them Rs. 200/- .
It was early in the morning and I was getting late so i couldn't fight for long but I am going there in the evening to talk to their manager.
Let's see what happens.

PS: Any information about the steps to follow to lodge a complain consumer court will be appreciated.

Dear Team,

Pls note - we have seen improper handling of fuel charging happening in motor vehicles at below petrol pump.


NAME - JOAQUIM PETROL PUMP

LOCATION - DEONAR., NEAR CHEMBUR .


The pertol attendant shows the Zero meter to the motorist and after the attention of motorist is disturbed., the attendant (or his colleague) slowly moves the meter to Rs.100 or like wise and starts filling the vehicle after that so that he can earn the mark up amount .

This is not a one off situation and have observed this in almost alternate occations in same petrol pump.,

Have discontinued service from said Petrol Pump and have passed accross the message to all the known people around.


Pls investigate action .

Thanks

I am subscribed to the Indane Gas (consumer no 13525) distributor M/s NEEL GAS AGENCY, JABALPUR, Madhya Pradesh. From last more than one year I am observing that after booking a cylinder I used to follow up usually 5-6 time in every alternate day and every time I got fixed reply that "In a day or two we will deliver cylinder at your doorstep". I got delivery of cylinder usually after 15-20 days of booking. So I just want to raise your concern towards this point that your dealers are not providing proper service to the customers. They don't care for any complaint against them. Last year I requested to the area manager and complaint them about the delayed supply but matter was not solved till yet. It seems that the system has no control. It’s really horrible.

I have Indane Gas connection, Sarojani jaiswal from gopiganj . cylinder is not delivered and the Gas receipt is cut in 30 days. and go the gas egency after 10-20 days latter from receipt date.. and the gas charge is 396/- rs. .. and take money 410-425 rs with receipt ...and 10to 20 days after .. now I'am single person .. then a many problem.. and GOPIGANJ GAS EGENCY sale another cylender BLACK ... 1000/- near about .. Very heigh corruption in my city.

So please somthing Do............
and I'am Shortly send A photograph of gas egency

Dear Sir/Madam,

My cunsumer no.is 1143 & my complain is our Gas distributor M/S Ratan Lakshmi Indane service,Agam Kuan,Patna-07 Gas cylinder not provide in proper time & proper quantity.Your vendor Bhim maximum time black marketing your Gas cylinder & delay delivered to customer.But time to time cylinder delivered to shopkeeper not in customer.My order no./S.no.173,dated:30-06-11 as on date no any Gas cylinder supply in my house.
So kindly I requiest you punished & warn your vendor Bhim & discuss with your agency manager Mr.Hari Shanker.

Regards
Mahendra Lal Choudhary
Cunsumer no.1143.
Tulsi Mandi(Jain Mandir Gali)
Gulzarbagh,Patna-07.
Mob.NO:[protected] & [protected].

We have LPG connection from Sri Ganesh agencies, Mangalore. In the LPG verification website, against our no-R12016, LPG connection suspended/ration card suspended remark is there.This is because our data of ration card and electricity RR no is fed against consumer no.12016 in the name of Saraswathi. The gas agency is not taking any reasponsibility inspite of our providing correct documents. Oru ration card number is MNG05124719, electricity rr is mgl1363. This is the status remark in the LPG verification website-" RC Status Remark
IOC DAKSHINA KANNADA R12016 JERALD RODRIGUES NO No Documents submitted Invalid/No RC No Ration Card The LPG Connection is Suspended and Ration Card is Suspended" Connection is in the name of Jerald Rodrigues.

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STATUS / ಸ್ಥಿತಿ
Company District Consumer No Consumer Name in Master Electr. RR Number Electr. RR matching LPG Status Remark Ration Card Number Ration Card matching RC Status Remark
IOC DAKSHINA KANNADA 12016 SARASWATHI K02859 Under Verification Duplicate Record MNG05129264 Under Verification Duplicate Record
IOC DAKSHINA KANNADA 12016 SARASWATHI MGL1363 YES RR Match MNG05124719 YES RR Match

The Electr. RR No for the LPG Connection is under verification.





doing anything to rectify the mistake, inspite of providing correct details.

Dear sir/Madam,
I am a lady residing in Morena with my children alone and my husband is no more. I have booked LPG gas cylinder on 16th July and till time 23 July I have not received our cylinder while I have daily visiting on agency and in every visit I have been promised to deliver tomorrow but result is same no delivery of cylinder.

Apart from that today on dated 23 July i was shocked to hear ....that my number in not in booking till date. also i don't have any booking number for the same.even they will never provide any booking number to single customer .They asked to book my no.after 1 month of delivery date and will deliver after 15 days of booking.

My no. 02861
My name .Kamalshri Jain, Morena.

In current position i am in great trouble for cooking.
Please take some action against the reseller "Roshan gas service, Morena."

Sir,
i am a consumer (Cust No. 18195) of veerjyoti enterprises Opp. panchsheel enclave, jaseph tito road, ND-17 tell 26493784. I am really disappointed with their services. i have booked the refill on 7th july. & following up with them from last week every day but no action taken place. This is not the first i am facing this kind of problem. Today again i have called them ([protected]) to ask status of refill & they disconnect my phone. after that try calling them number of times again but stop picking the phone. kindly look into this.
Thanks,
Vijay Vij
[protected]

Dear Sir/Madam
I am a regular coustmer of Indane gas. Whenever i call at Kuljeet Gas Service, Patiala for booking of cylender it always beeps engage/busy. I thought they are intentionally keeping the phone down. and if phone connected then they did not pick the phone. I have to try the same for four to five days, then I'm able to book my cylender. And after booking they delivered the cylender after in 20 days. If i ask about, why delivering so late.. then said "piche se suplly nahi aa rahi, hum kya kare..agar aap ko problem hai to aake head se baat kar lo.. hum kuch nahi kar sakte..." :(.

The phone no they have provided me is [protected]

Indane gas domestic cylinders are being soled to Car garage for filling of LPG to cars at a garage in Gazated Officeers coloney, H.B.coloney Po. Visakhapatnam

DEAR SIR/MADAM

good evening

i am a customer of indane gas my book no. is-B-6786
NAME-MAHENDER KUMAR S/O KUNDAN LAL
VPO- MAJRA DUBALDHAN

i am complaint about your beri (jhajjar)
gas service
i have many time recived late home delivery after submit my book after one month when i contact to agency they give reply when gas come then we can give delivery but gas is regular come i m very sad of this act

plz sir arrange it as soon as possible
i shall be very thankful to you for this act & give me revert


with best regards
MAHENDER KUMAR S/O KUNDAN LAL
MAJRA
[protected]
[protected]

Dear Sir,
plz find my booking receipt attachment.this dealer is not good he not delivered to proper time we very shy that type is my dealer because he never delivered gas right time.complain,complain,complain,complain, what is this?why are he understand his responsibility....my dealer name is Bundelkhand gas service...plz do something for all costumers.....

Regards-Ram Milan Soni

WE HAVE RECHARGED[protected] INSTEAD[protected] AND WE HAVE ENQUIRED WITH BSNL THAT[protected] IS SUSPENDED AND THE AMOUNT OF RS.200/- NOT RECHARGED. KINDLY RECHARGE THE SAME AMOUNT FOR RS.200/- TO[protected] OR CREDIT TO MY ACCOUNT. WE GIVE BELOW THE PAYMENT DETAILS.
PAYMENT ID [protected]
AMOUNT (RS) INR 200.00
DATE OF PAYMENT 20/07.2011
DEBIT ACCOUNT [protected]
PAYMENT SATUS SUCCESS
PAYMENT REMARKS 1009
BILLER DETAILS
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR
ILFS FINANCIAL CTRE, BKC, BANDRA-400051

delayed/non supply of gas cylinders
I am a customer of Indane Gas my SV.NO.606174 and CUST.NO. JB 9015 bhagwati prasad. My distributor M/s jai bhairav indane gas service,4/196,palla bazar , farrukhabad(u.p) is not supplying gas regularly. I have booked for refil on 27/06/2011 and not supplyed till now.
regards

Sir,

my complant is I was calling gas agency Muradnagar but he was not pik the phone. I would like to gas booking by phone coz my father go to agency than Mr. Rajeev & Sameer meet and said gas booking can't in our branch you shuld be call in call center than I call to call center. But can't booking coz he said "You have a landline conaction for booking. I have not any landline Conaction,

So Plz tell me further process for gas booking.

My Coustomer ID is 05529, ( Shahid, Moh - Coat, Muradnagar )& My contactet No:- [protected], [protected], Zubair Alam.

Dear Sir
I am Nanda Kumar Paniyadi, had custemer no.19284 at UDUPI, KARNATAKA from 11/03/2010, had good timely services.

I have joined IGIMS, Patna and transfered my gas to Jayashree enterprises, Baily Road, Sheikhapur, Patna-14 having custemer no. 2088.

Agent code: 172137 and Phone No:[protected]

I have two cylinders. 21/12/2010 first time recieved two cylinder from the agent while transfering and booking.

After that I have recieved first cylinder from the agent on 11th April 2011.

7th June I have went to agent for booking but no eletricity, computer is not taking the booking, so not able to book on same day. After that due to some urgent work I was out of station and returned back.
23th June apprached my agent and requested for booking. Agent told all booking is from his office is stopped. You need to book through mobile.

Booking details displayed in his office. Same way we have booked from this mobile -No: [protected]. It taken the booking and and informed that 10th June you have booked and delivered to you on 16th June 2011.

So next day (25th June) approached my Agent and informed same matter and he told me that your booking not taken in online. So we will book on behalf of you. Agent is assisted in booking and told me that your booking taking only on 13th June 2011.

5th July again enquired with Agent (Jayashree enterprises) he told me that only 13th July afterwords you will the cylinder.
On 14th July again we appraoched the agent, he said now 3rd July bookers cylinder delivery going on. Your's may get clearer on 16th July.
Till today we didnt get gas filled cylinder from 7th June onwards.

Big question is who booked cylinder on 10th June and Whom it has been delivered on 16th June 2011 ?

If any query please contact me (Nanda Kumar Paniyadi-[protected])

If agents are booking in cutermer name and troubling us at the time of cylinder means what to do? Kindly interrogate and do the justice to your customer.

Hope you understand our pain from your agents.

Nanda Kumar Paniyadi
D. No.-D4/1. IGIMS Campus
Sheikhpura, Patna-14
[protected]

Respected Sir,

I am a LPG Consumer under Consumer No. MM 5224 with M/s. M.M. Gas Service, Shop No.17-18, Taylor Road Complex, Gandhi Ground, Amritsar. I have booked my gas on 30/06/2011 almost 13 days have been elapsed but till date I have not received my gas cylinder. I also contacted the area manager of your corporation on his mobile no.[protected] he advised me to send him a SMS on his mobile no. Accordingly, I sent the same briefing the above position on 11/06/2011 but till date I have not received my gas cylinder.
Therefore, I request your goodself to kindly look into the matter and arrange for an early delivery of the gas and oblige.

Yours faithfully

DHARMINDER
R/O H.No.F-13/2224, New
Nehru Colony, Majitha Road,
AMRITSAR (PUNJAB)
Dated 12/06/2011

sir this is to inform you tha providin domestic gas service of indian oil( R.K.ENTERPRISES B-51 mauryalok patna-800001) in patna has detoriated a lot.i applied for gas cylinder refill in first week of june but still i have not recieved.moreover they do not recieve our phone calls.. sir kindly look into the matter as soon as possible