Indian Oil Corporation [IOC] Complaints & Reviews

Subject: Gas Leakage Complaint

I am an Indane gas customer at Dwarka, Delhi.I had lodged a complaint regarding gas leakage so many times but still no action have been taken for it. I have been trying to call up my supply agency (Jai Jawan Gas Service, Dwarka, New Delhi) but phones are continuously busy. Even the emergency and the Indane helpline numbers are not being answered.
On my last complaint, a technician visited my house but still the problem persists.After that day, I have complained many a times but no response is received till yet.
Please take the necessary action.

Thanks,
Surbhi

Hi,


We had a gas connection transferred from Vishwanath gas agency: banashankhari, Bangalore, (Customer number : 64383) to seetha rama indane gas service, anekal, Bangalore (customer number : 3449).

We had this connection in Vishwanath agency for more than 3 years, but when we transferred to Seetha rama gas agency, we got one delivery and after that we were told that the connection got suspended.
When we contacted them, they said that all he documents were not submitted and we were told to submit the documents in the Anekal taluk office and get attestation on the gas passbook. Meanwhile we were told that we'll get 1 gas delivery till theses things are sorted out.

So i went to Anekal taluk office on 29th October and got the attestation from the taluk office. After that i went to Seetha rama gas agency for getting the gas delivery. We were told that we will not be given AANNYYY gas until the taluk people submit the go-ahead from them, not even 1 that we were promised.

This is soooooo frustrating. We had originally submitted the documents to Seetha rama people and they did not submit all the docs and our gas was suspended. Despite of that we did not complaint and went ahead and submitted the docs. Now we are told that we will not get anny connection with arrogance.

Is this the way you people mistreat your customers?

Regards,
Prem.
Phone : [protected].

I have submitted the documents required by Indane Gas Rajnandgaon to continue the supply of LPG Gas cylender in the month from the month of sept'11.

I have already submitted the documents 3 times but till the date I have not received any response from the Rajnandgaon Dieler and regarding the matter.

You are requested to look into the matter and continue my gas cylinder supply immediately. I am very much suffering due to this.

Regards,

Asish Kumar Chowdhury
Consumer No. - 7285
Kunjvihar Coloney
Rajnandgaon (C.G.)
Mobile No[protected]

sir, i am a consumer of indance gas for domestice purpose and have consumer No.3514. i have this connection in the name of my father Mr. Chiranji Lal. My copy of LPG has been filled up compelety and i contact several time in the gas agency to open a new gas copy for the same consumer No. but they told that the stock of new copies has been finished and you may come on next day. as i am a Governenmt employee and couldn't have extra time for these type of work, anyhow i met them after a few days but they repeated the same words. Now on 29.10.2011 i also meet to one of the staff member of this agency. he agreed to open a new gas copy but forced to purchase accessories from this agency. i just want to confirm whether it is necessary to purchase accessories every time whenever we have any queries. and also they don't pick up the phone when i call them for gas booking. thier phone has always been switched off.

Name- Dinesh Kumar, Name and address of distributer- Gharaunda Gas Service,
Add.- Dharamvir Colony, Gharaunda, Phurlak Road Gharaunda,
Karnal (M.No.[protected]) Karnal (Haryana)
Contact No.[protected]

Hello Sir/Madam,

I am an user of Indane Gas. I had done my gas booking on August 29, 2011. But I have not received the same yet. Whenever I try to contact my gas agency, the phone will be either busy or remain unattended most of the time. Finally when we contacted the agency , they told they will be distributing it yesterday (October 28, 2011). But again they did not do the same. We are suffering a lot without gas even after booking it in proper time.

Please do the needful for the same at the earliest. It is a humble request from us. The details regarding the gas agency can be found below:

Customer No.: 5656
Customer Name : Sivaraman T V, Thattayath (H), Muriyad
Distributor's Name: 43552
Distributor's Address: Truelight Indane Srevices, XII/548 B, Aloor, Thrissur Dt., Kerala - 680683 [Phone: 2727929, 3091982]

Regards
Sivaraman T V
Ph:[protected]

Sir,
We had booked for indane gas cylinder on 14.10.2011 online. Our consumer number is 67409 and the reference number is 212617. Till now cylinder is not delivered to us and when enquired the reply from the malavia avenue gas agency is that there is labour strike leading to delay in delivery. We had booked the cylinder after receiving the previous cylinder after 21 days, its now already 15 days over after online booking. On total its more than 35 days now. The staff in-charge reply that it will take few more days for cylinder delivery.
This issue needs your serious attention. Kindly look into the matter and make arrangements to send the cylinder as soon as possible. I will be thankful if you do the needful.
Syed Ibrahim.

Dear Sir,
My Consumer No. is 263748 and Name is Anshu C/o Naveen Kumar and my gas Booking date is 07/10/2011 but i did not get my Riffiled gas cylender.

with regards

Jitendra Chauhan
[protected]

I M SANDEEP MALIK FROM HARIDWAR. I TAKE A DOMESTIC GAS CONNECTION FROM INDANE GAS AGENCY NAMED HARIDWAR GAS AGENCIES SINGH DWAR KHANKHAL IN FEB 2011. HE WAS NOT GIVEN HOME DELIVERY TO ME & WAY OF TALKING IS VERY BAD. AND ALSO STILL 2ND CYLINDER IS PENDING.IF I ASKED FOR HOME DELIVERY THEN HE SAID TRANSFER UR CONNECTION TO ANOTHER GAS WHO WILL GIVE YOU HOME DELIVERY & ALSO HE WAS NOT GIVEN CYLINDER AFTER 21 DAYS.ALWAYS I HAVE TO PAY FOR HALF DAY LEAVE TO GET CYLINDER . PLZ LOOK INTO THE MATTER.

I am Dr. Ch. Ramesh Babu working as Veterinary Assistant Surgeon, Veterinary Dispensary, Tallur, Prakasam district, Andhra pradesh. I have booked gas cylinder on10.10.2011 by phone, they said tomorrow we will dispatch cylinder. After one week I made a call they told me that we came your house on 11.10.2011, but your house is locked. Indeed that day we are at home, not locked. My consumer No is SE005734. Gas agency is Sri Manga Indane gas Agency, Tallur. Hence, I request please take necessary action.

On 26/10/11 @ 12.10 noon I had filled up petrol of rs 500/- @ SRI MANIKESWARI SERVICE STATION, OPP YMCA ,NARAYANGUDA,DEALERS INDIAN OIL ,PHONE NO[protected], the bill particulars are as follows ,MC[protected]. BILL NO 007384, PETROL 6.7 LITRES RS 500/-, later after driving up to over 2 km 's my car started to jerk and started to stop while slowing down . This happened continuously @ every traffic island.
later in the evening @ 4.30 p.m I got the car checked up with a mechanic of MOBIL car services , he checked everything which was fine , then we got doubt over the petrol and started to collect some petrol from the car's engine in a small bottle and found to our shock that there was kerosene smell arising out of the petrol from the just filled in petrol @ above mentioned petrol pump. it's atrocious that such a thing should happen , and now my car is giving jerks , i need to get the petrol tank fully emptied and get the engine vacuum cleaned , and refill it with new fuel . This would cost me about rs 3000 to 4000 in all , should I suffer on account of this pump owner's mischief , I would like to claim mercenary damages plus time and prestige damages from this guy. I am ordinary citizen with a job in an quasi govt organisation , i do not have time to spare with car mechanics and all that stuff. All i want is that this complaint be seriously taken to its logical end ,get my car repairer and pay damages for inconvenience caused to me.
I have a sample of the petrol collected with me , i shall also send it to lab for tests , please suggest if you know any lab in Hyderabd/Secunderabd , who do the testing .

reply to [protected]@yahoo.co.in

My Indane gas consumer no:8434, Address: S.Ramanathan, no.6, E.V.P. Park Avenue, Ayyappanthangal, chennai - 56.

Our Distributor :

Sri Selvi Indane Gas Agency in Porur , Mrs Gunasundari(Proprietor), Plot No E 14, Arunachalam Nagar Karapakkam Near Panchayat Office, Bharathi Salai 2ND Street, Porur, Chennai - 600116

+[protected], 24761170

I have applied for the refill of gas cylinder before 1 month, we were waiting after the first registration, there is no response over the phone from the gas agency. We have visited the gas agency directly many times asking for the status of the delivery. They used to tell like, it will be delivered within 2 or 3 days everytime during our visit. Again we have booked for the gas for the second time, but still we haven't received it.

Kindly look into the complaint and take serious actions. Please make sure to deliver the gas asap.

Dear Sir,
My card no is S18715. I have booked for Gas on[protected]. Till now I have not received and whenever I enquired at their office they assured within two days. This is the story is repeating everyday. Also there is no systematic record to understand the status of serial no. This was doing by your support. Because I have written such complaints earlier. No action was done by you. So the same process is going on. Now here I want to know the status of Gas position and pl. give me my booking dates and delivery dates in your system of earlier.This message was sent by e-mail shown in IOCL site.But it was not received by your system.The Gas dealers phone mostly in out of order.It is a common problem. Everybody knows well. No action by company.

With Regards.
Sahadev/[protected]/ [protected]@yahoo.com

Ram Gas services, Bahadur Garh, authorised gas dealer of INDIAN OIL COORPORATION is cheating the customers by not book the gas cylinder on phone. They put the reciever on the table for the whole day due to which we are not able to book the cylinder and they black the cylinder. Today i went to agency and saw the same thing through my eyes that they have put reciever on table. kindly take the strict action against this agency.

Hi,
I live in Vikas Nagar sector 8 Lucknow, the distributors of Indian Oil LPG cylinders load and check cylinders right infront of our houses. This a closely packed area any mishap could prove lethal for the residents. The distributors check the seal and do other dangerous maneuvers which should be done in a vacant and less populated area. As you know its diwali and kids are playing with fire crackers in front of our house. Even a slightest spark could burn the entire colony. The truck comes here daily and throughs cylinders on the ground. Our water pipelines have busted several times due to this. I would urge you to please ask your distributors in sector 8 of Vikas Nagar to shift to a less populated area.
Thank you
Praveen

we have book online for refile indane gas vide registration no.'231277' dtd.13.10.11 then receive sms on 24.10.11 of cashmemo no.3492 has been delivered on 22.10.11,but physicaly we have yet not receive the same.
redy refference:consumer no:GT13766, deler name: SATYA GAS SERVICE AT road no.16,gardanibagh,patna,phone no:[protected].
please take the action immediately.
from
s.k.chatterjee
202,lalkothi apartment
opp.laxmi market
jakkhanpur
patna-1
bihar
contact no:[protected](soumen sarkar)

Name of Consumer - Sanjay Kumar Pandey
Consumer No.- 874
Name of Distributor - UNITED ENTERPRISES, BORING ROAD, PATNA,
Refill booking no.- 221711,
Cash Memo No.- 2568,
I have received a message " Cylinder has been delivered against your refill Booking No.-222711 with cash memo no.-2568 on[protected].
But I have not been received a indane gas cylinder yet (upto 9.00 am on[protected].)

Sir,
We had booked for indane gas cylinder on 14.10.2011 online. Our consumer number is 67409 and the reference number is 212617. Till now cylinder is not delivered to us and when enquired the reply from the malavia avenue gas agency is that there is lorry strike and worker strike leading to delay in delivery. We do not see any strike news in tv or paper. What sort of strike is this? Also the staff in-charge irresponsibly reply that it will take 7-8 more days for cylinder delivery. Already we had booked the cylinder after receiving the previous cylinder after 21 days, its now already 7 days over after online booking and they say 7 more days....means even after booking online we need to wait for 35 days?
This issue needs your serious attention. Kindly look into the matter and make arrangements to send the cylinder as soon as possible. I will be thankful if you do the needful.
Syed Ibrahim.

I AM BHAGVANGIBHAI SINOJIYA
I LIVE IN NEAR FROM RAJKOT SHAPAR VERAVAL,
IN OUR AREA VERY POUR SERVICE IN PROVIDING LPG GAS CYLINDER FROM ANGEL GAS SERVICE
SO WE ARE SUFFERING FROM THEIR BAD SERVICE. WE NEED QUICK ACTION.
THEY SALE GAS CYLINDER IN BLACKRATE SO WE CANT GET OUR GAS CYLINDER IN OUR TIME.
SO NEED HELP FROM GOVERNMENT. I HOP I WL GET QUICK ACTION FROM YOUR SIDE
THANK YOU.
MY CONTACT NO; [protected]

The Agents of the INDANE GAS Company are not giving their services promptly. They engineer various ways to harass people. In order to book your gas connection (New One) all you need is to give your ID and Address proof and that could be Your Driving License/Pan Card/Ration card/or any such Photo ID and as a proof of address it could be Rent agreement or Receipt/Electricity Bill/Water Bill/Building Documents but the Company agent ask only ration Card. Is it not ridiculous?

A person having Gas connection, if does not book or take gas cylinder delivery for six months they presume that the person has left and the cancel the connection and when he goes for booking his gas lapsing 6 months they don't book their LPG and will say your gas connection to be revived again for which they will ask for original Deposit receipt and Ration card once again. How can they cancel the gas connection on their presumption that the party has left when the deposit of the consumer is lying with you. Until the consumer altogether requests you to cancel the connection how can you cancel it on your whims and fancy. Is not it malaise ? A person can book his cylinder in a month or two or three or six or eight months, why the Gas Company imposes such unreasonable conditions. A consumer can book his cylinder according to his convenience. Why the Company should impose weird conditions on consumers. Is it a law? If so can any body quote me the same?

One harassed consumer.

I S.V Ravi , consumer of IOCL LPG GAS connection with consumer number 23187 in Bangalore with nataraj enterprises in yelahanka.My mobile nos. are [protected] and [protected].Today i received a message stating that i have booked a cylinder today with booking reference 339169.But in reality i have not booked for a cylinder and i suspect somebody is trying to misuse my consumer number for taking LPG Cylinders .Please verify and stop this misuse and kindly intimate me aout this.
Ravi