Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
I want to draw your attention towards my complain dated;17911 serial no:9 of happy home distributer of indane gas malkapuram ,visakhapatnam-05.My consumer no: is 13068.i have booked the cylinder after waiting for more than 21 days on 3182011.i have gone to happy home 4-5 times and they say that i have no time for the delivery.the delivery receipt is dated 08911 but i received the gas on 17911 with the duplicate bill.i asked the happy home authority at malkapuram that why the duplicate bill was issued to me .but they were not able to reply my question..it is clear sign of sale of my cylinder and again issued the duplicate bill and delivered on 17911.so please look into this matter so that this is not repeated again.
MEENA DEVI
DNO.[protected]
KRANTINAGAR
PH.NO.=[protected]
EMAIL [protected]@yahoo.co.in DT.22911

ACME GAS AGENCY'S SERVICE IS VERY POOR. THE STAFF SITTING IN THE OFFICE IS NOT RESPONDING PROPERLY.

THEY ARE NOT ATTENDING THE CALLS. WHOLE DAY THE PHONE LINE IS RINGING BUT NOT ATTENDING.

AFTER BOOKING, THE DELIVERY IS GETTING AFTER 20-25 DAYS.

VERY BAD SERVICE. CUSTOMERS ARE SUFFERING LOT.

WE HAVE TO GO TO GAS AGENCY ALONG WITH GAS BOOK TO ENTER THE BOOKING NUMBER.

ON PHONE THEY ARE NOT GIVING THE BOOKING NUMBER.

IF WE BOOK ON PHONE, WHEN WE ASK FOR DELIVERY, THEY ARE TELLING THAT NOT BOOKED YET.

SO SAD, VERY POOR. AS A WORKING WOMEN, I AM FACING VERY MUCH PROBLEM.

PLEASE, PLEASE HELP IN THIS MATTER

Dear Sir/Madam

My name is Sundar, My Customer No. 16610, Agency Name: Prathana Gas Agency(Nanganallur)

One Month before i had booked my refill gas, my cash memo no is 662, after which they told that i will be getting the gas within a weeks time, atlast i did'nt get the gas even after a months time. After a months time they told that the gas delievey has been cancelled due to door locked and we have to book it again. Actually we had seen our gas cash bill with the gas delivery boy(Babu) and he told that he will deliver it to us.
PLEASE TRY TO STOP THE BLACKMARKETING THE GAS TO THE OUTSIDE VENDORS, THAT TOO ITS A ROUTINE PROCESS!!!!!
SAVE OUR ESSENTIAL SUPPLIES!!!
Regards
Sundar

I had booked a gas refill on the 31st august 2011 n order number 18607. Cash memo 18. when i called up i got a computerised answer that my agency agnihotri sec 37 noida has cleared cylinders till 5th sept 2011. after going to agnihotri gas agrency today i got my cylinder minus my cash memo..This is absolutely ridiculous. When there is no shortage of cylinders why is it delivered so late. That means my cylinder was missing. sunila joshi.

we booked a Lpg gas five days before..and today gas has been finished.i chcek the gas cylinger it was quite heavy.i called a gas mechanic to check the mattar..he checked and told there is water in cyclinder.i called a maheshwary gas agency..they never picked the phone..then i went to them..they are telling this is not their responsibilty..once they have delivered the gas cylinder..this is very irresponsible behaviour.it is their fault but they are not ready to take it..sir please help us..we are sufferin a lot.

I HAVE BOOKED A GAS CYLINDER ON 14/08/2011 BOOKING SERIAL NO IS 2970 BUT NOT RECEIVED CYLINDER TILL 18/09/2011. NOW A DAYS THEY ARE NOT EVEN ATTENDING TO THE PHONE CALLS.OUR GAS CONNECTION NO IS ST 6013.

YOUR FAITHFULLY

GURUCHARAN SINGH AJIMAL
FOR RAJINDER KAUR
3/5 PRIYADARSHINI PARISAR EAST
BHILAI MOBILE NO [protected]

Retail Petrol Pump Details: Prop: Bhagwat Das Jagat Das- Rishikesh(Dehradun), Location Near "Hotel Ganga View" (Old Bus Stand)

MY PROBLEM:-
On 16/09/11 I asked for Rs 500/= normal petrol but they have given me petrol of Rs 499.96 as per the machine Ruppes unit display. The Rupees disply unit was showing 9 digit in continuation of 7 digit in place of 8 digit and this was discussed with representative of Petrol Pump. They were explaining that everything is normal. This problem I write in their book on 16/09/11 but till today (17/09/11) I did not received any calls from their side/M/s IOCL. They have not given me any receipt of my complain.

Technically 8 digit must be displayed in continuation of 7 digit. If 9 digit is shown after 7 digit than it may be wrong setting/wrong display in Rupees or it is 8 digit displayed by machine and after that machine
will display 9 digit But salesman stop machine at 8 digit point and explaining it as 9 digit.

Conclusion is that they have given me Rs 488.86 Petrol in place of Rs
500/= and remaining amount (Rs 11.14) is in account of Petrol pump owner.

This is a malpractice used by this petrol pump and they are cheating the customer as well as M/s IOCL.

M/s IOCL must penalize this owner as per sale of petrol from last inspection date of machine to till 16/09/11 and to take necessary and preventive actions against this Owner so that in future they can not cheat the customer and M/s IOCL.

My
EXPECTING BETTER RESULTS
with regards
N.P.Singh
Mb- [protected]

Sir,

With reference to recent notice issued by Indraprastha Gas requesting the PNG consumers to surrender the Indane Gas cylinders. In merit of this request we went to local dealer with cylinder, regulator and documents. But the dealer was asking us the ID Proof of the connection holder. In fact this connection was given to me by my uncle who is no more now, he was unmarried and died 10 years back at south.

Now can we surrender the cylinders with an undertaking, can we have the format -or tell us what is the procedure as the dealer is not aware of the same.

thanks n rgds

R Sankaran

i m booked a riffil on 8/9/11 is c.no is 8082 but today do not Dillevar gas cillanadar ????????

Dear Sir/Mam,
I have booked my gas on 12/08/2011 but till 15/09/2011, I have not received the refilled cylinder.Details are as follows-
Name of Agency-
RADHAKRISHNA INDANE GAS AGENCY
No. 91, Poonamallee High Road
Aadhiparasakthi Nagar. ( Near J.B. Estate Bus Stop)
Avadi, Chennai -600054

Customer no- 1901
Date of Booking- 12/08/2011

My address- Jose john, house no. 6, Rajajistreet (east)
Kamarajnagar, Avadi, Chennai - 72
Contact number- [protected]

Sir,

I am a lpg consumer of indane gas through the dealer M/s Shubham Gas Service, Bhiwani City in Whichs Haryana. My consumer No. is 6562.
i had bookrd gas vide booking no.- 149 since from last 8 days,but till date i have not received cyclender even my regular enquiry over phone.in every call they are saying that today we are sending.my phone no. [protected] or [protected] Sandeep verma S/. Shri Ram Avtar verma, hanuman Dhani Road Amar Nager Street No.1.Bhiwani (Haryana).

M/s Shubham Gas Service Bhiwani ( Haryana)


So, it is my request to you that please forward these complain to concerned officer so that we could receve better service from him.

Regards,

Sandeep Verma,
Hanuman Dhani Road Amer Nager
Street No. 1 Bhiwani-125021 ( Haryana)
[protected], [protected]

Dear sir, my complain is today i registerd for new gas connection they say you pay Rs.5300. For one cylinder. Is this the actual prize for INDEN GAS IN JAMSHEDPURDear sir, my complain is today i registerd for new gas connection they say you pay Rs.5300. For one cylinder. Is this the actual prize for INDEN GAS IN JAMSHEDPUR

Dear Sir/madam,

Name of the Deaile : M/s Shabnam Gas Agency

I am a consumer of IOCL LPG, my consumer no 555 in the name of Binay Prasad jaiswal.

My local dealer of LPG not supplying gas celynder timely. AS discussed with Dealer's officials they will provide Gas celynder after 40 days from the date of last celynder issue date.

We are facing lots of problem regarding the service of the Dealer. Please Look into this matter on prioriety basic.

With Regards

Jagruk Upbhogta

For Binay Prasad jaiswal
Cont No. [protected]

Hi,
I would like to draw your attention for poor quality of Petrol/Diesal from Indial Oil filling satation near Thana-Munsiganj, Amethi, CSM Nagar, UP.

The above said subject address Indian Oil Petrol Pump give very dad quality of fuel.Some of the point are summarise as follow-
1. Its fuel degrade performance of our vehicle
2. It reduces our vehicle fuel efficiency.
3. Our vehicle running sound changed (it feel bad)
4. Pump display shows wrong density of fuel.
5. During oil filling man stop machine 15 to 50 paisa before.
6. Operator at filling station are very unprofessional.
7. If we call for complain register they did not provide us.
8. If we say some thing regarding oil quality they say IT IS UP TO YOU , IF YOU WANT TO FILL SAME WILL GIVEN OTHERWISE GO TO ANOTHER FILLING STATION.
9. Other filling station 8KM away, It is expensive for us .
10. Filling pumps are un-calibrated.

Fuel prices increases day by day, we are paying it but still we are not getting appropriate quality & quantity of fuel form Indian Oli Filling station. Peopleof our township are prefering to fill fuel from outside like Sultanpur/Allahabad/Lucknow. Bit it is not solution , after all we are customer, we should get the thing for which we pay.

You are requested to look into the matter & ensure that above 10 complain could be rectify by you effort.

I hope your response will be positive & customer supportive outcome will come.


Lakshman Singh
Address- HAL-Korwa Township,Munsiganj,Amethi,CSM Nagar,UP.

I have purchased Extra Premium Petrol of Rs. 2156.00 through credit card at 19:27:38 hrs. on 12/09/2011 from IOCL outlet Shri Deep Auto, Main Sector Road, Gurgaon.

While starting for fuel the digital figures brought to Zero. One staff of outlet has distracted me for not checking the reading on the pretext of redeem of credit card, while other staff suddenly acted as stopping the meter. The other staff told that Rs. 200.00 worth of petrol has been poured showing the meter, but surprisingly there was no digital figure for litre of petrol though simultenously it must flush with amount. It means the staff was lying and cheating. Since I was in a hurry, I told to fill the fuel tank which was amounting to Rs. 1956.00 + Rs. 200.00(Charged unlawfully as narrated above), and I paid through credit card. This is a clear case of cheating and action must be taken on the Petrol outlet by IOC.

Sir/Madam,
I am Swarup Kumar Paul having address as -K 231/4 Patuli ,Kolkata -94,Flat-22. My consumer number is T-3737.Distributor’s name is Baghajatin Gas Service,Kolkata-84.My last order no is 10506 and cash memo no 1083 dated 06.09.2011. It is in use from today. It has been found that gas is leaking from the cylinder valve.It (gas leaking ) happened against refill booking no-222501(cash memo-15861 dated 31.05.2011). I am under fear of accident. Please do something to replace the cylinder.Please take necessary measures so that quality control matter in the factory(refilling) is strengthened.
Y/F

Swarup Kumar Paul
Phone-[protected]

I am bearing the Indane Gas consumer no-R6140. I had booked a refilling of cylinder on 12/08/2011. Till today i.e.,11/09/2011, it is not delivered. May I know the reason of such kind of negligence. The agency name : Sadulpur Indane Gas Service Tehsil Rajgarh Dist - Churu Rajasthan. I request to Indane gas authority to take necessary action against the dealer.

Sir
I am a consumer of indane gas at Rudrapur gas service rudrapur Distt Udhamsingh nagar Uttarakhand Supply of home delivery takes to much time despite reminders at agency even over one month You can check supply and booking history of my consumer no 19430. the picture will be clear. I am serving out side city and I have no time to make q thereat. Present status of booking is as under: ---
Booking date 19/8/2011
Booking order 11387
Consumer no.19430
Contact [protected]
E mail vijay_bahadur.[protected]@sbi.co.in

Kailash Gas Service of Madhupur, District Deoghar, Jharkhand having height of non compliance of the service for which is alotted.
Instead of consumer service he is serving the the shops & hotels from where he earn extra money.
You can find domestic Gas cylinder every where at refilling shops & hotels, where customer is waiting for gas months on months.
He is unable to provide gas even on the festival (Eid).
My gas was booked on 14-7-11 and I have delivary on 7-9-11 after so many complaints.
Can any of the authority help the people of Madhupur ?

I have an Indane Gas Connection thru M/s.Anand Gas Agency, Thammanm, Ernakulam for the last five years. Many times I have noticed that the behaviour of the agency is not up to mark. First, they should understand they are the dealers of a 'Fortune 500' Company. Secondly, the attitude of the Indian Oil Corporation employees is not co-operative. After getting a refill on 01.08.2011, I have tried to book refill thru the IVRS system [protected] but it is understood that once refill is delivered, the distributor has to update the same in their System, unless you can book your next refill. So far, till 7th they have not updated the same and I am unable to book the refill and losing my seniority. Though, this was brought to the notice of the Indian Oil Customer Care at Ernakulam, but to no avail. My past experience with the Indian Oil Sales Officer who is dealing with the said distributor, is not very good and he was advising to cooperate with the distributor instead of solving the problem. What should I do?

RV Balasubramanian,
Kaloor, Ernakulam, Kerala
Consumer No.35675
Ph.[protected]