Indian Oil Corporation [IOC] Complaints & Reviews

non delivary of refill lpg cylinder since 11.06.2011 against booking no214618 dt11.06.2011.Cash memo generated by ioc vide no.4751 dt.21.06.11 but cylinder not yet been delivered.I have complained on 22.06.2011 vide no.132193 and reminder given daily but invein.Also complained on phone no.2221969 but result is zero.My consumer no.D-9170 atM/s Deep Ganga,Ashsiana Nagar,Patna.
Md. Wakil Ahsan,201, Y.D.Appartment,Near Devi Asthan, Coudhary Hotel Gali,Saman pura, Patna-800014. Mobile[protected].

I had booked Indane gas on 22nd June 2011 vide booking No.208124. My distributor for Indane gas is M/s.
Kitchen Queen. I received an SMS informing me that cash memo no.11127 dated[protected] has been generated and gas cylinder will be delivered shortly against this booking. On 5th of July 2011 delivery man of M/s. Kitchen Queen came with cylinder and a cash memo No.11127 dated[protected] for Rs.365.10 but asked me to pay Rs.415/- as the price of gas cylinder had increased. I was ready to pay the increased price but insisted on a cash memo of Rs.415/-. I can not pay any amount more than what is mentioned in the cash memo. The delivery man refused delivery and I put a note on the counterfoil that delivery is refused because I would pay the amount mentioned in the cash memo. We all know, that price of domestic gas cylinder has been raised and as such I was ready to pay the increased rate but only against a valid cash memo of increased rate and not against a cash memo of older rate. I tried to contact the dealer but there is no response as the phone is not picked up. I tried to lodge a complaint over IVRS but I receive a recorded message to dial[protected]. When I dial this number, only a busy message is received asking to dial 1256 and record voice message. This also does not work. When I tried to know the status of booking through IVRS I receive a message stating all bookings till 23rd June 2011 has been cleared by the dealer. I tried to make another booking but in vain. I have now received an SMS informing me that my booking No.208124 of 22nd June 2011 has been cancelled. THE BIG QUESTION IS "WHY SHOULD I PAY ANY AMOUNT MORE THAN THE AMOUNT MENTIONED IN THE CASH MEMO" AND "WHY THE DEALER WOULD NOT ISSUE CASH MEMO FOR INCREASED RATE WHICH I WAS READY TO PAY" AND "WHY THE BOOKING STANDS CANCELLED ?"

BIMAL PRAKASH SARDA

SIR
I am a resident of Pratap Vihar, Ghaziabad. My delivery agent is Captain gas service, Pratap Vihar, Ghaziabad.
My consumer no. is 688931. I booked for refill on 27.06.2011. I am not received yet any delivery. Today they told it he have no any booking of this consumer no. 688931. Please find attached booking snap shot file.
I have only one cylinder so please fix my problem as soon as possible.

Respected Viewers/ consumers of Indane gas Agency Padmarao nagar,
I would like to say that this agency is owned by the Late.Gongi Reddy Mohan Reddy, Freedom fighter, domal guda Hyderabad.
He has only the son named G.Satish Reddy and three daughters(1) Mrs.Indira Devi ,(2) Mrs. Neeraja Devi (3)Mrs. Aravinda Reddy were the daughters .The agency got under the quota of Freedom Fighters quota by Late.Mr.G.Mohan Reddy.
But Mrs.Aravinda Reddy , Mrs. Indira Devi,Mrs.Neeraja Devi were the daughters of the late. G.Mohan Reddy fradulently and cheating the Mr.Satish Reddy taken over this gas agency and running under the name of Mrs.Chandrika Reddy. Mrs. Chandrika Reddy is a daughter of Mrs. Indira Devi daughter of Late.G.Mohan Reddy.
The property is acquired by cheating and booking a criminal case on Mr.Satish Reddy. By all the above daughter and sisters. The details are Mrs.Aravinda Reddy ,W/o.K.Prabhakar Reddy Addl.S.P.police department at habsiguda, Street no.7.[protected]. Mrs. Neeraja Devi daughter of late. G.Mohan Reddy Cell:[protected] and her son Mr.Sushruth who is working as a captin in indian airlines cell:[protected] and His father name is Mr.B.Surender Reddy [protected] R/o.1-2-597/26,domalguda, Hyderabad and Mrs.Poornima Reddy, daughter of Mrs.Indira Devi : Cell.[protected].
So I request you to note down these cell numbers for your kind consideration for further contact .
Lastly the main kingpin of this problem is lies with Mr.B.Sushruth [protected] and his mother and father Mrs.Neeraja Devi [protected] and Father [protected]. further future correspondence please.
Yours sincerely

Dear Sir
My consumer No. in Indane gas Nagashetty halli is 30644
I had booked on 28.06.2011 and the booking no. was 216201
and they cancelled it without any reason
I had again booked on 01.07.2011 and the booking no. is 217583
and they have now again cancelled it without any reason.
No one in the agency is giving a proper reply
I tried on line complaint registering [protected] toll free no.
No one is taking the complaint. They adviced to go back to agency.
What should I do next ??

Dear Sir

I have transfer my gas from Mata SHEETLA GAS SERVICE (GURGAON) and they have transfer it to sringeri enterprise gurgaon. Sringeri enterprise people told me that
they did not supply gas to sec:- 4 gurgaon(my current location). Anand enterprise use to supply it takes 3 weeks to resolve issue that Anand will supply the gas for me.When I went to anand they told me to bring papers (like rent agreement ,photo,id).when I go there they told me that they have closing so they do the process when I went next month
stationary was finished and now they are tell me that your transfer voucher date is finished and our officer who sits on ragu gas service on first staurday of the month will verify it than we will accept your document.Three months has been passed I don't have my gas document. Please look into this matter.

My Transfer vocher number is[protected]

M/s Tilakraj Agencies started newly in Chinchwad-Pune has not delivered cylinder from more than a month.They forcing customer to buy unauthorized gas lighter costed about 250/- (actual cost is 160 MRP) for quick delivery of cylinders.
M/s Guruprasad Indane Aundh has asked all chichwad customer to conatct above aganecy & all transfered customers are facing the problem from M/s Tilakraj. M/s Tilakraj agency is not even responding to customer calls & simply keeps their telephone receiver hanged up on table for hours everyday

I have a connection of your company in my city Mansa under Tikka Gas Agency. My consumer no. is T-17157. The behaviour of agency employees is v.bad. They insult the consumers and supply of the company is too late. They booked the cylinder after one month and then supplied it after a week or 10days. While other agencies in our city giving supply in 20-25 days. They never pick up the phone call for booking the cylinder. And when anyone complaint them they missbehave with him and insult him. I want that the company take action against these kind of persons who are responsible for spoiling the image of company in the public. I think you will take action against the agency and its employees.
Mohan Krishan Arora
Mobile No. [protected]
[protected]I have a connection of your company in my city Mansa under Tikka Gas Agency. My consumer no. is T-17157. The behaviour of agency employees is v.bad. They insult the consumers and supply of the company is too late. They booked the cylinder after one month and then supplied it after a week or 10days. While other agencies in our city giving supply in 20-25 days. They never pick up the phone call for booking the cylinder. And when anyone complaint them they missbehave with him and insult him. I want that the company take action against these kind of persons who are responsible for spoiling the image of company in the public. I think you will take action against the agency and its employees.
Mohan Krishan Arora
Mobile No. [protected]
[protected]

sir maine[protected] ko evening me padma gas service se gas book karyai jo ki allahabad me indane gas supply karti hai..aur[protected]:00 am se gas ki value 50 Rs mehngi honi thi. so iske according hme purane wale price me gas milni chahiye thi yani 347 Rs me But inhone aaj 02-july-2011 ko gas ki delivery di aur 401 Rs uska daam liya .......hamari customar id ps10425 hai...aur bill no 942 ....

sir/madam

iam a consumer (consumer number:1173)of indane gas agency,mangad,kannur(dist),kerala.
i have registred for gas on 26/5/2011 and till this time i have not received the new cylinder.
on repeated enquiry for the supply they said that there is shortage of gas supply.At the same time it is observed that gas cylinders are provided to various consumers.it is suspected that gas cylinders are supplied without observing the priority of registration.and this is a regular practice.kindly look into the matter and see that the supply are being affected in time.request urgent necessary action in this matter.

valsala t m
k v nagar housing colony
mangattuparambu
kannur-670567

We were supplied a leaking cylinder by Chahal Gas Co. (Indane), Mohali. The on line booking service says book your complaint on [protected] for complaints. It is impossible to register complaint on this line despite upto 45 mins of being kept waiting in a Q. We tried several times and gave up. Please request the concerned authorities to attend to our complaint at #159, Phase-7, SAS Nagar, Mohali.

I have been trying to contact M/s. Muthumani Gas Agencies, R Sector BHEL Township on their phone number 2552838 and 2552353 for the last two days to book the refill. But I am getting continuous engage tune in both the phones.

Mukundan M
Cust. No. 1043

Dear Sir ,I have a LPG connection (consumer no 399405) through the local distributor TECHNICO (distributor code-160106),Guwahati,Assam since last more than one year.The delivery of LPG is very irregular.Every time they deliver the LPG after 30-35 days from the date of booking.Even to get the LPG after one month ,I have to go to their counter minimum 3-4 times to remind them to deliver the LPG.Every time they says ,LPG have sent to your house through door delivery agencies ,but I never get it.I suspect ,the door deliver agency is delivered the same to others by taking some extra money which is issued in my name.I am totally frustrated with the service provieded by the agency.

Please help to short out the issue and make the arrangement for smooth delivery.

Purna Chandra Das
[protected]

Status as on 29 Jun 2011
Registration Number : MPANG/E/2011/00596
Name Of Complainant : Sanjib Roychowdhury
Date of Receipt : 07 Jun 2011
Received by : Ministry of Petroleum and Natural Gas
Forwarded to : Indian Oil Corporation Limited
Officer name : Satish Kumar
Officer Designation : Executive Director
Contact Address : Corporate Office, plot No. 3079/3
J.B. Titi Marg, Sadiq Nagar
New Delhi[protected]
Contact Number : [protected]
e-mail : [protected]@iocl.co.in
Current Status : UNDER PROCESS
Date of Action : 13 Jun 2011
My other complaints are at also
http://pgportal.gov.in/Default.aspx and nos are:
DARPG/E/2011/05415 &DARPG/E/2011/05417
Above description is self-explanatory.

Dear Sir,
I had registered my e-mail address as [protected]@hotmail.com with a pass word.Till then I have changed my pass word,which is for your information.I have sent a complaint against Indane Gas in the name of my wife Mrs.Nita parekh
Thanking you,
Yours faithfully,
Nitul Parekh

29/06/2011
This complaint is directed against Indane gas co;mainly their distributor M/s saha distributors of 10 c
As hutosh mukherjee rd, Kolkata700020,phone no[protected].I had booked my cylinder gas with saha distributors;through new system of 24 hrs booking over telephone on 16 th of June 2011 and a confirmation was recd by me after three days on my son's mobile that against my reffill booking no 207463 a cash memo no 3813 is generated and the gas shall be delivered shortly.When the gas was not supplied till 22nd june 2011,I personally visited the distributors and they promised me that the gas will be supplied that day.Again I visited them next day and the executive there telephoned the supply man to deliver my gas and i returned happily.Again they failed to supply the same and i telephoned them next day and they replied that the gas would be delivered surely.I waited for the same in vain.A refill ,after it was alloted to me, was not supplied till 25 th june and the prices of gas went up by Rs 50 .Then the distributor told me that since the prices were increase the gas supply will be stopped and will be delivered at a new price after the prices were fixed.Ultimately I was supplied the cylinder after lot of fight with them on 28th of june2011.The old computer generated cash memo at old price was crossed and a new price was hand written and I was made to pay the new price.The government is trying to cheat people by delibearately resorting to delay tactics and i am sure they must have made quite some money by supplying to lot of customers like me.I would request you to take up my case with them and help me get Rs 35/more they have realised from me.
Yours faithfully,
Mrs.Nita N Parekh
24,Ray street,Block B,4th floor,
Kolkata700020
Mob:[protected]
My Consumer No:T3710

sir, sub : gas cylinder delivery negligence and immediate redressal
-reg
MY GAS CONSUMER (IOC) CARD NO:7621. BOOKED FOR GAS ON[protected] THROUGH PHONE.MY WIFE HAS BEEN AFFECTED BY EYE DISEASE ON THE DELIVERY DATE OF CYLINDER.SO THE SAME COULD NOT BE RECEIVED. ON [protected],THE DELIVERY VAN STAFF REPORTED THE BOOKING WAS CANCELLED .CONTACTED THE DISTRIBUTOR ANANDA GAS AGENCY, NEGAMAM WHO RESPONDED NEGATIVELY.
AT ABOUT 1100 HRS, I CONTACTED CCC,COIMBATORE.THE
STAFF RESPONDED VERY CORDIALLY AND POSITIVELY. DUE TO HIS EARNEST EFFORTS I GOT THE CYLINDER AT ABOUT 1300 HRS.
REALLY A RARE KIND OF GRIEVANCE REDRESSAL. I AND MY FAMILY FELT VERY HAPPY.THANKING YOUR STAFF VERY MUCH.
KINDLY DISPLAY MY E-MAIL MATTER TO ONE AND ALL SO THAT IT WOULD BE A STIMULANT TO ALL THE STAFF OF IOC.

My consumer Id is 31572. Service of the Kalpana gas agency is not only bad, The employees and there languages are volger. Today they are asking 52 Rs extra which is booked on[protected] stating bill is not receieved yet but we will be able to deliver the cylinder on your complaint. I already complained and have hard copy regarding the same on 2007 Several times it happned.After booking they don't deliver the cylinder for more than 15 days. Even after booking we need to do call them until we get the cylinder. They don’t respond in the office , service is very poor. They even don't have email id's for complaint or for suggetions. It is very much necessary for Indian gas representative of Karnataka state to provide the rules and regulations of individual distributor. Distributors are smart and acting like private organizations without giving proper response. Its time to use RTI rules against such people and to restrict. The kalpana gas agency manager (Mr. Mahesh) Ph. No [protected] provided by tr representative is also not correct. Mr. Jaganatha ([protected]) no. is also not available. I kindly request the representatives to take action immd'tly. My mobile # [protected]

Sir,
I had booked a gas cylender with khan enterprises jhendewalan on june 23, 2011
My consumer no. is 21803. my gas cylinder delivered 25 june 2011.
My cash memo no 12431 rate mention on cash memo Rs. 345.35 , but deliver boy collect Rs. 396.00 from my wife, and he asked my wife if you will not be giving Rs.396.00 I will take the cylinder back. today 27 june 2011 i had gone to the khan enterprises office and i told the manger about the whole incident he used the vulgar language, and he refused to give the money back. i m having problem of this kind many times and no action has been taken as yet . kindly look into the matter and resolve our problem.


Thanking you,
Name – Krishna chand .
Add. - 465, police colony ahata kidara , filmistan delhi 110006

I Booked for refilling gas cylinders on 18/06/2011 over telephone and got a online booking message with reference no 220167. On 20/06/2011, again I got a message that Indane have raised a cash memo bearing no7433 and cylinder shall be delivered shortly. So far, I did not receive cylinder. Because of this i am facing lot of family problems. Kindly take necessary action againt the distributor and the supply boys and incharge of vijay gas agency