Indian Oil Corporation [IOC] Complaints & Reviews

Status as on 29 Jun 2011
Registration Number : MPANG/E/2011/00596
Name Of Complainant : Sanjib Roychowdhury
Date of Receipt : 07 Jun 2011
Received by : Ministry of Petroleum and Natural Gas
Forwarded to : Indian Oil Corporation Limited
Officer name : Satish Kumar
Officer Designation : Executive Director
Contact Address : Corporate Office, plot No. 3079/3
J.B. Titi Marg, Sadiq Nagar
New Delhi[protected]
Contact Number : [protected]
e-mail : [protected]@iocl.co.in
Current Status : UNDER PROCESS
Date of Action : 13 Jun 2011
My other complaints are at also
http://pgportal.gov.in/Default.aspx and nos are:
DARPG/E/2011/05415 &DARPG/E/2011/05417
Above description is self-explanatory.

Dear Sir,
I had registered my e-mail address as [protected]@hotmail.com with a pass word.Till then I have changed my pass word,which is for your information.I have sent a complaint against Indane Gas in the name of my wife Mrs.Nita parekh
Thanking you,
Yours faithfully,
Nitul Parekh

29/06/2011
This complaint is directed against Indane gas co;mainly their distributor M/s saha distributors of 10 c
As hutosh mukherjee rd, Kolkata700020,phone no[protected].I had booked my cylinder gas with saha distributors;through new system of 24 hrs booking over telephone on 16 th of June 2011 and a confirmation was recd by me after three days on my son's mobile that against my reffill booking no 207463 a cash memo no 3813 is generated and the gas shall be delivered shortly.When the gas was not supplied till 22nd june 2011,I personally visited the distributors and they promised me that the gas will be supplied that day.Again I visited them next day and the executive there telephoned the supply man to deliver my gas and i returned happily.Again they failed to supply the same and i telephoned them next day and they replied that the gas would be delivered surely.I waited for the same in vain.A refill ,after it was alloted to me, was not supplied till 25 th june and the prices of gas went up by Rs 50 .Then the distributor told me that since the prices were increase the gas supply will be stopped and will be delivered at a new price after the prices were fixed.Ultimately I was supplied the cylinder after lot of fight with them on 28th of june2011.The old computer generated cash memo at old price was crossed and a new price was hand written and I was made to pay the new price.The government is trying to cheat people by delibearately resorting to delay tactics and i am sure they must have made quite some money by supplying to lot of customers like me.I would request you to take up my case with them and help me get Rs 35/more they have realised from me.
Yours faithfully,
Mrs.Nita N Parekh
24,Ray street,Block B,4th floor,
Kolkata700020
Mob:[protected]
My Consumer No:T3710

sir, sub : gas cylinder delivery negligence and immediate redressal
-reg
MY GAS CONSUMER (IOC) CARD NO:7621. BOOKED FOR GAS ON[protected] THROUGH PHONE.MY WIFE HAS BEEN AFFECTED BY EYE DISEASE ON THE DELIVERY DATE OF CYLINDER.SO THE SAME COULD NOT BE RECEIVED. ON [protected],THE DELIVERY VAN STAFF REPORTED THE BOOKING WAS CANCELLED .CONTACTED THE DISTRIBUTOR ANANDA GAS AGENCY, NEGAMAM WHO RESPONDED NEGATIVELY.
AT ABOUT 1100 HRS, I CONTACTED CCC,COIMBATORE.THE
STAFF RESPONDED VERY CORDIALLY AND POSITIVELY. DUE TO HIS EARNEST EFFORTS I GOT THE CYLINDER AT ABOUT 1300 HRS.
REALLY A RARE KIND OF GRIEVANCE REDRESSAL. I AND MY FAMILY FELT VERY HAPPY.THANKING YOUR STAFF VERY MUCH.
KINDLY DISPLAY MY E-MAIL MATTER TO ONE AND ALL SO THAT IT WOULD BE A STIMULANT TO ALL THE STAFF OF IOC.

My consumer Id is 31572. Service of the Kalpana gas agency is not only bad, The employees and there languages are volger. Today they are asking 52 Rs extra which is booked on[protected] stating bill is not receieved yet but we will be able to deliver the cylinder on your complaint. I already complained and have hard copy regarding the same on 2007 Several times it happned.After booking they don't deliver the cylinder for more than 15 days. Even after booking we need to do call them until we get the cylinder. They don’t respond in the office , service is very poor. They even don't have email id's for complaint or for suggetions. It is very much necessary for Indian gas representative of Karnataka state to provide the rules and regulations of individual distributor. Distributors are smart and acting like private organizations without giving proper response. Its time to use RTI rules against such people and to restrict. The kalpana gas agency manager (Mr. Mahesh) Ph. No [protected] provided by tr representative is also not correct. Mr. Jaganatha ([protected]) no. is also not available. I kindly request the representatives to take action immd'tly. My mobile # [protected]

Sir,
I had booked a gas cylender with khan enterprises jhendewalan on june 23, 2011
My consumer no. is 21803. my gas cylinder delivered 25 june 2011.
My cash memo no 12431 rate mention on cash memo Rs. 345.35 , but deliver boy collect Rs. 396.00 from my wife, and he asked my wife if you will not be giving Rs.396.00 I will take the cylinder back. today 27 june 2011 i had gone to the khan enterprises office and i told the manger about the whole incident he used the vulgar language, and he refused to give the money back. i m having problem of this kind many times and no action has been taken as yet . kindly look into the matter and resolve our problem.


Thanking you,
Name – Krishna chand .
Add. - 465, police colony ahata kidara , filmistan delhi 110006

I Booked for refilling gas cylinders on 18/06/2011 over telephone and got a online booking message with reference no 220167. On 20/06/2011, again I got a message that Indane have raised a cash memo bearing no7433 and cylinder shall be delivered shortly. So far, I did not receive cylinder. Because of this i am facing lot of family problems. Kindly take necessary action againt the distributor and the supply boys and incharge of vijay gas agency

Dear Sir,

I have booked indane refill cylinder through indane customer booking system
on [protected] on11.06.2011(cnsumer no.D-9170,at M/s Deep Ganga,Ashiana Nagar,Patna).My booking no. is 214618 dt.11.06.2011.An SMS has been received
on 21.06.2011 that your Cash memo no.is4751dt.21.06.2011 has been issued and cylinder has been delivered.But no cylinder yet been delivered to me.Then Ihave complained on toll free no.[protected] on22.06.2011 and attending official gave me complain no.132193dt.22.06.2011.After that Ihave reminded more than ten times on toll free no.but invein.They are very rude people and they have no manner how to talk with cnosumer, they cut the line without listening my grivance.After lot of frustations Ihave to the Local Telephone No.[protected] on24.06.2011and attending official assured me that same will delivered tomorrow but still cylinder has not been delivered.Today on 28.06.2011 Ihave again complained to the local no and result is awaited.Hence it requested to look into the matter andsystem of Indian oil Corporation for customer redrasal has been totally colapsed.Local Agency are telling Idont know complain to the tollfree no.Iam delivering cylinder today for booking of16.06.2011 of your area.VenderTalking that your cash memo not handed overme the agency office.
Md. Wakil Ahsan, 201, Y.D.Appartment,Near Devi Asthan,Choudhary Hotel Gali,Samanpura,Raja Bazar, Patna-800014.BiharMobile no.[protected]

gas price
Sir,
It is very clear that the gas prices have been hiked by Rs 50/- from mid night 24June 2011, However the gas agencies which are suppose to deliver the gas have been making a foul play.
I have booked the gas on 14 June 2011 Delivery Chelan is made on 24 June 2011 and delivered on 27 June 2011 with the increased rate by altering the price by hand. I would like to know from your good office that the price noted is accounted to the company or not.
Kindly look into the miss-appropriations. Intimate Please?
Enclosed the Xerox copies of the Bill.

i have booked for reffiling through indian oil centralised system on 31/5/2011 & my booking no was 200237,cash memo no. 559. now i only receive the massage from them that the cylender has already been delivered on 21/6/2011, but the same has not been received by me till today i.e 27/6/2011 from the distributer & the distributer is not responding my phones.

I would like to bring to attention the fraudulent practices in gas refill booking by the agency M/s. Chella Agencies of Selaiyur, Tambaram. I reside in Rajakilpakkam, East Tamabram and my area is served by this agency. Generally , i get the refills once in four months or so as the consumption rate is very low. About thirty days back, one day the delivery boy from the agency brought a refill to my house, even though I had not booked for a refill. I refused the cylinder and complained to the agency, they said someone has booked in my number. My phone number is also registered with the agency, how was it possible for some one else to book in my name from a different phone. They could not explain. When I booked for a refill after ten days, I was told that it was not possible, as it was within the minimum period of 21 days after my last booking ( which was not done by me). When I protested, they arranged to deliver cylinder with lot of apologies but did not give a bill. Obviously, they have booked in someone else’s account. Yesterday I was shocked when I received a message in my cell phone that gas refill has been booked in my account, even though I have not done it and I am away from Chennai. This definitely is the handiwork of the Chella Sgenices, as nobody else would know my consumer number and he agency should not accept booking from any number other than my cell phone number. I tried to complain to Indian Oil in the number given by them for registering the complaints. There was no response. I also could not reach M/s. Chella Agencies yesterday and today they are closed. I want M/s. Indian Oil Corporation to take note of such corrupt practices by the agencies and take stringent action so that consumers like me are not put to hardships.
Moreover whenever Itry the iocl toll free number or any officials numbers either they never answer are itts engaged.I tried booking an online complaint which also doesnt work.Kindly help me out

Dear Sir,
I am customer of Shahi Automobiles Gas, Sadar Bazar, Delhi Cantt. My consumer no is 44251. I had booked a gas cylinder through SMS on 20 Jun 11 against order no 9214. On 23 Jun 11, I had received sms that my cylinder will be delivered shortly against delivery memo 9220 dated 20 Jun 11. But no delivery was purposely made till 25 Jun 11 by the gas agency who was knowing that prices would be increasing soon. Now the computer generated delivery slip has Rs 345.35 printed on it but the agency has simply put a rubber stamp for price Rs 395.40 and has therefore overcharged. There is no justification to charge new rate when the memowas generated before price revision and amounts to cheating. Kindly look into the matter and take corrective action.
Thanks
Ashish Mehta

Sir,
It is very clear that the gas prices have been hiked by Rs 50/- from mid night 24June 2011, However the gas agencies which are suppose to deliver the gas have been making a foul play.
I have booked the gas on 15 June 2011 Delivery Chelan is made on 20 June 2011 and delivered on 25 June 2011 with the increased rate by altering the price by hand. The agency is not giving the proper reply for the complaint. I would like to know from your good office that the price noted is accounted to the company or not.
I have a case of Supreet Gas Agency Dharwad doing the same. They have delivered the cylinders on 25th which are booked even earlier
Kindly look into the miss-appropriations. Intimate Please?
Enclosed the Xerox copies of the Bill/ Delivery Book

MY CONSUMER NO.FOR INDANE GAS CONNECTION WITH SRIDHAR GAS IS 64155.I HAVE BOOKED FOR REFILLING THROUGH [protected] DURING EARLY IN THE MONTH OF MAY 2011 AND ACCORDING THE COMPUTER STATUS ON DELIVERY I HAVE BEEN DELIVERED CYLINDER BY THE AGENCIES ON[protected] FOR THE SAID BOOKING.BUT THE AGENCIES HAVE NOT YET DELIVERED THE CYLINDER.THEY ARE NOT RESPONDING EVEN TO MY PHONE CALL. I WANT TO KNOW HOW THIS MATTER CAN BE DEALT.

My Booking Ref 224281 Con No.12308 Name: PRABHAT BANERJEE
Cash Memo 9309
SMS from 54411 on 20.6.11 shortly delivering
Delivered today 25.6.11 with rough behavior by Delivery man
He has handed over handwritten cash memo (never given earlier in last few years) charging Rs.427/-. Price of Gas reduced to Rs.16. We have seen in daily newpaper. The Price should be 370+[protected]=404. Please take him into task why he has taken Rs.427 with rough behavior. Please do not send such person in future.

Regards
Prabhat Banerjee
15A, Baishnab Ghata Lane,
PO:Naktala, Kol 700047
Ph:[protected]
Mob: [protected]

Dear Sir,

My complaint is about the late delivery of more than 2 months for the delivery of Indane Gas Agency at Thalikulam, Thrissur, Kerala, India, even after booking. Many of the customers are not worried because everybody have thier own other facilities like Kerosene Stove, local fire cholas at their home. The reason as per the gas agency are : We will not be able to supply the before 2 months, if anybody have some problem, they can go for another private gas agencies. Non-availability of gas to them etc etc.

As this is the only one gas agency in that coastal area, everybody is depending on them and if anybody go beyond the rules and regulations, they make mark on their customer number register and trying to harras the customer.

During office timings they are not attending the telephone nos. privided in their books or i the shop.

It is very difficult to get the transferred connection from other places. The reason they deliver is not understandable to a common man.

I am staying at Aurangabad, Maharashtra. There the agency is delivering the gas within max. 1 week. I am unable understand why the said agency is harrasing its customers.

Please attend for the smooth delilvery of the gas cylinders.

Also let me know the actions taken by you through my mobile or my email address.

Shaju P.V.
Mob. [protected]
email : shaju.[protected]@adityabirla.com

We have asked to fill 1000 Rs. Petrol in our Hundai Santro Car(GJ-10-AP-6120) at about 1:30 am at your station. The person get the money from us started filling petrol without doing zero though we have asked and started it from digit showing 300 in disply. We have argued him that you have cheated and also asked for bill, though he said not to give it and do what we can do and get lost from there. we would like to go with consumer protection.

i am resident of Phase 11 Mohali H.NO. 214 1st floor. i applied the LPG gas Connection from M/S High Flame Gas Agency Phase 9 Mohali. they given me the format to type that on Affidavit on stamp paper and also instructed me to maintain all the required document and they have taken rs. 200 for visting fee and rs. 40 for the register post and also confirmed me that we will send our person at your home to inspect the matter. after 20 days no one come moreover they have demanded for the 5000 extra apart from the actual cost. when i refused to give bribe they refused to issue new connection.

Respected Sir,
I have been using Indane Gas for last 6 months but till date I have not received my 2nd cylinder, when I took the connection they told me they will issue after one month and when ever i went to the distributor they told after one month/2 weeks like that every time the distributor is Sri Vishnu Indane Gas Agency, kadugodi, bangalore.

Waiting for your reply.

Thanks,
Manas Ranjan Meher
email:[protected]@gmail.com
mob: +91-[protected]

Dear Sir,

We have submitted all the documents what they required for transfer the name of the ownership of gas.
The Documents are:
Affidevit
Address Proof
Photo
Difference amount

We have submitted all the documents in December 10 but after seven months they did not transfer my paper and not sure what time they will take please check the matter and resolve it as earlier.

regards
parvez Iqbal Khan
[protected]