Indian Oil Corporation [IOC] Complaints & Reviews

I am customer of Indane Gas. My consumer number is 349 with Gurukripa Gas Agency, Alappuzha, Kerala.

I had booked gas couple of weeks back. The agency informed that the gas was send through one person, Mr. Anil (mob No.[protected] on 12/08/2011.

But till date(29/8/2011) we have not received gas. On contacting the gas agency, they are shredding off their responsibility by saying that they have sent the gas on 12/08/2011 and now we have to contact Mr. Anil. He inturn is not picking his mobile. Further, the gas agency is refusing to accept booking of another gas with reason that once booked further booking can be taken only after 21 days.

Sir, we doubt that the gas which was sent to us was redirected to some one else. The phone number of the gas agency is[protected].

Yours faithfully,

M K Sankaranarayanan

I have booked for a cylinder refill on 18 July and given no 7162. The Gas agency is Shiva Gas Service in Dehradun.

Till date 29 August cylinder has not been supplied despite reminders

Dear sir,
I am an employee of BHARAT HEAVY ELECTRICALS LIMITED,posted at NTPC Rihand
Nagar Stage-III.Following is some details of mine:

Name of the familiy member DOB RELATION

1) SUROJIT KUMAR GHOSH 06/08/1980 SELF
2) BARNALI GHOSH 23/03/1991 WIFE

ADDRESS: QTR NO:A-18,BHEL RESIDENTIAL COLONY,NTPC RIHAND
NAGAR,BIJPUR,SONEBHADRA,UP-231223.MOB:[protected].

I have applied for a new Domestic LPG connection at RH.STPP EMPLOYEE'S
CONSUMER,RIHANDNAGAR,UP before 3 weeks.But the concerned officer is said
that new connection is not available/closed.Almost regularly I am going to
the Indane Rihand office with the application and returned with upset mind
and also the concerned officer is not ready to take a view of that
application form.He is simply ignoring any quiries except NTPC employees.
Kindly confirm whetaher any NON NTPC employee is eligible for a new gas
connection at rihand nagar or not.And if eligible kindly send the
procedures.I have lodged complains on IOCL website and Indane Gas Sales officer mirzapur in this regard.But no response is received from them.
Please do neccessary in this regard.Loking forward for ur kind reply.

I have a gas connection of indane from shivam gas service. Our consumer no. is04510.
I have domestic connection with D.B.C.
Gas is leakage from regulator. I complaint to our indane distributor he demanded Rs.150/- for change the regulator. As per norms i have deposited the security for regulator at the time of connection & my regulator is not broken.
now kindly help us for change the same.
Thanking you
Shailendra Kumar Singh
mob.[protected]
Landline no. [protected]

Sir,
I have transferred my gas connection from Sarnath Gas Agency Canara Bank Building Ashapur on 29th Jan, 2011 (UP). the staff of this agency (Sarnath) was very co- operative and provide transfer paper on the same day, here our experience with indane gas was very good and positive, but when I went to deposit transfer letter SRIRAM Gas Agency, Varanasi BIRDOPOR, U.P. their behavior was very awkward don’t know why. after a lot of effort the agency not going to accept it and they told to go other agency they will not accept it, but SRIRAM gas agency is very close to my home and we want to transfer only this agency. But their behavior is very poor even they don’t know how talk with customers , The reciept of confirmation is being repeatedly denied by SRIRAM Gas Agency till date.
I request you to kindly look into the matter seriously so that I can get my transfer at the earliest.
Your kind concern on the subject will be of great help to me and I shall be ever thankful to you.
Waiting for your reply.
consumer no: 004800
Regards
vivek

Sir, I am Gurumoorthi brother of Narayanan was DGM of Chennai Telephones. My brother consumer number 1968, Saravana Gas Agency., Gandhi Road, Perungalthur. Every time after delivery of gas, delivery man ( I dont know his name. But he is very tall. ) demanding Rs.15 to 25 rupees depends upon his mood., but we are paying tips Rs.10 everytime. Last time we paid Rs.20 extra as tips. This time, we pay only Rs.6.50. So delivery man using abue words.So immediately i called Saravana Gas agency[protected]. and complint about delivery man. One Madam attended the call and she ignored my complint and disconnected the call. Again i called her but she asked to come in person on Monday at 11 AM. During this working time, i unable to go there. Between this, the delivery man came back and asked delivered cylinder to take with him. Again i called Indane gas but this time the delivery man entered the Hall and he plucked land line phone and thorw it outside the entrance forcely and it was broken several pieces. He ran away immediately. Again i called to Saravana Gas Agency from my mobile [protected] and informed all incidents. But that lady suddenly supported his delivery man and we will not deliver the cylinder afterthis if you ask me in person sorry. I shocked and asked the reason. She replied me that i used abuse words. I did not expect this reply from her. Only IOC management will take severe action against this Saravana Gas agency., Perungalathur. Regards,
Gurumoorthi
No 1 Thiru Vi Ka Street
New Perungalathur
Chennai 600 063
[protected] /[protected]

Dear Inden Concern,
Request you to please take the necessary action if you bother the customer complain , most of the month I am facing Cylinder delivery problem , after booking my distributor will take at least 25 to 35 days time to deliver the cylinder, they are not receiving any phone call and also the most of the time on one present in the distribution center (Gas Office) even they are also not receiving the Emergency Contact number in case of GAS Leakage . Can anybody justify why it is too delayed ? Is it the Inden Gas Business Policy ?

Details given bellow :

Customer Name : Arup Bhattacharya
Consumer Number : 27269
Gas Agency Name : Baruipur Gas Service
Distributor Contact Number : [protected]
Booking Number : 232520
Inden Complain Number: 170267


Regards........

Arup Bhattacharya
Mob # (+91) [protected]
E-mail - arup.[protected]@gmail.com

Sir/Madam,
I am a customer for domestic LPG of Indane at Jalpaiguri town. The company provides a facility to book our refill over telephone. But they never pick up the phone. As I went to ask the reason they told me that this is there common practice and no one can change it. So please take necessary action against these type of inconvenience.

Thanking you,
Sujata Bhowmik,
Old Fire Bridgade,
Jalpaiguri.

i am custmer in i.oc.dealer .when i book my celynder in agency then my cylynder delever me 7 to 8 day so i complen in agency he said i.o.c plant was not give cylender wright time and he said chek my fieled cylender register so i am cheked his fieled cyl. reg.aproved by mamlatdar ( gov.) khambhaliya his right i.oc. was not send load reguller ; so agency is right .
i comlain you why i.o.c. plant and company not send cylender in right time and agency custemer level please answer me and sol our complain

MY CUSTEMER NO : 00105 IN MATRUKRUPA INDANE

Gas Agency:- Aprajita Indane Service
Distributor:- Mrs. Renuka Pandey
Area:- Kathara

Complain:- Gas regulator replacing charge Rs. 360.00 are told to me, but other indane gas agency are not required any replacing charge.
other complain are gas home delivery charge are must otherwise you are not able to buying gas cylinder.

so, what is a solution. Please reply.
My Name:- Jai Praksh Vishwakarma
E-mail ID:- [protected]@yahoo.co.in

Dear Sir,

I'm looking for new Indane new LPG gas connection, and I've all the required documents with me.

However when I enquired about the applying the new connection the gas distributor is telling me to come after the 15th day of the month, when I go after 15th again they will ask me to come next month like that they were making me travel and they were not giving the new connection, if i enquire any existing gas holders they were telling uyou will not get the connection until you pay some bribe(amount) to them,. this became the business for them and even after having all the documents we are not getting the connection.

Some one do the needful.

Gas distributor name: Kalekar gas agency Basavakalyan , Bidar district , Karanataka, India. Agency contact number: [protected].

Thanks in advance,
Shreeshail

Argent
Dely supply of (Indan) IOC Cylinder

Dear Sir,

I am Indan (IOC) gas consumer, My consumber No. 1396. My problem is after booking they have not supply the gas home delivery. Presentely i book the gas 11 August 2011, today is 26 August, no cylender reach at my home. I request you please solve my problem.
Gas cylender are black market on Rs. 650/- to 800/- on Pokaran Chouraha, So IOC Agente is blak marketing.
Sir, I complain you for date 20 Aug. 2011 but no cylender reach my home.


Bhanwar lal Mali
Near Telephone Exechange, Phalsund Road, Pokaran, Dist. Jaisalmer 345021
My Mob. No. [protected]

Dear sir,
Last month, I had booked a cyllinder with M/S AJIT INDANE Sheed samark college road, Rampura Phul, bathinda. My consumer number is AI- 6406. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please look into the issue.

Dear sir/ madam

I am an army officer posted in the field and my father is also posted outside. My address is H No. 238 ZS'A' , BJS COLONY , JODHPUR. Our distributor is MEHRANGARH INDANE, SHOP NO. 1, VEER DURGADAS COLONY, JODHPUR(RAJ). My mother stays alone with my old grandmother at our house. Despite myself booking the gas on 16 July on phone the gas cylinder is still not delivered at my house causing inconvenience and stress to old ladies(senior citizen). And also despite several reminders gas didn't come. On contacting, they give silly excuses and rarely attend the phone call.

I can't come frequently on leave for procuring gas cylinder. I request you to address my problem and give me a definite solution so that I shall be relieved and concentrate on my duty. Waiting in anticipation for your positive response.

Thanks

Capt V P Singh

Respected sir,this is to remined you that iam booked my gas at seba fuel on 04/08/2011.(con number:050538,ANJANA RANI SAHA,83,m.b,road,birati,shivani appartment,4th floor.mob no-[protected])But i regret to say that i have not yet been favoured the supply of the same.It is understood from reliable sourse that the gas booked on 7th of auguest has already been delivered.so i hope you will take prompt action in the matter.

Dear Sir,
I am Mr. Rajasekaran residing at Neyveli quarters. i would like to bring to your kind notice the deliver is not happening on time. i had a one souring experience with the delivery man, he asked extra money to deliver the gas but i refused to give or bribe him. Instead of delivering, he took the cylinder with him and delivered to some one. i made a compliant to the agent (GOSAKA GAS SERVICE)at Neyvali immediately and got back my gas cylinder.

After delivering, the delivery man made a promise that he will not deliver the gas on time and will take necessary steps to delay or hold in delivery.

I made a written complaint to Pondicherry area inspector Mr. S Murugasamy on 25/July/2009 via The Professional Courier; this was acknowledged by Mr. Murugasamy on 29/July/2009. I am yet to get a valid reply from him. Please look into it... and solve them as early

It is been a very difficult for me to book and get delivery.

i would like to quote one example:

I and a friend requested for cylinder on 13/06/2011
My request NO: 4827
Friend request No: 4462

The delivery happened to my Friend on 20/June/2011 but when i inquired, the agency manger promised to deliver on 24/June/2011 evening. But he did not do that. Again i called and inquired on 27/June/2011, the agent manager told me that the delivery man had lost the bill and The agent raised a new bill with revised amount on 27/June/2011 and delivered. i was incurred a loss due to negligence, carelessness and intentional work done by the agent manger and delivery man.

Herewith i have furnished my details.

Name: Mr.Rajasekaran
Address: 487 B, Type II, Block - 29, Neyveli 607807
Contact : [protected]
Mail Id: raja.[protected]@gmail.com
Customer No: 23296
Dealer Name:GOSAKA GAS SERVICE, Neyveli,
Dealer Contact No:[protected] /[protected]

Please kindly arrange me to pick or get the cylinder by myself from the agent place, i cannot tolerate this idiotic behavior from the delivery man henceforth.

Thanks and rgds
Mr. Rajasekaran
Neyveli

I booked gas on 27 july' 11 booking no 106 ,customers no AF0797 at Aman gas enterprises ( basti jodhewal chowk, opp. Highway service station, G.T road ludhiana (punjab) office 5014029, 6544029 ) but till date i.e. 22.8.2011 dealer did not supply gas. Every time they take 25 to 27 days to supply gas. Some times due to non receipt of gas at their end there may be delay but not every time. Please see.....................i want to keep in the notice of Indane Distribution companies, that their poor services will affect their brand and it may result in loss of customers.

Dear all
My costumer no IOCL Gas 26672 , Name of Vijendra Kumar sharma

We are online booking no 18 dated idial 9/08/2011 and on the dealer depot compland dated 17/08/2011 in register (Asal Durg ), after that now compaland not resolving that problem same before back one year not timly supling gas , so please take the exan.

It is to inform you that Gas is leaing since 2 days .Requested to arrange replace the regulator immediately.My consumer no.25926,DeePee Enterprises Green Park Market New Delhi-110016.
Mob.[protected]

Complain against Dealer M/s Subh Laxmi I Ti More chas bokaro
name guru prasad
dealer giving bill for rs 429.50 where as they are charging 450 rs at home delivery but they do not supply the reciept of 450Rs. Dealer says that 20 rs chargeble for home delivery each cylinder.
Dealer M/S Subh Laxmi, ITI More P.O Chas Distt Bokaro


house no k /6 housing colony rajendra nagar p o jamgaria via chas dist bokaro jharkhand
consumer no 13789
mobile no [protected]