[Resolved]  Indane / Lpg — Non refilling of LPG

Sir,

I am the Indane gas connection holder no.3988502(One cylender) through M/s Savita Gas Agency, Panipat (Haryana). Complaints against M/s Savita Gas Agency are as follows:-
1. The Agency is not providing the home delivery of LPG.
2.The Agency is demanding the same cylender at the time of refilling which was refill last time. How it is possible? Suppose the last refil cylender has the gas remain for 2-3 dayz and the next refill due than how we can arrange the same cylender.
3. The agency is not refiling the cylenders.

you are requested to please help us in this matter.

Thanks & Regards:
Pankaj Bansal S/o Sh. Jagdish Chander
V.P.O. Madlauda (Panipat)
Haryana

This is right about of cylenders no.s & reffilling problems for each user.

Dear Krishan Chand,

Here are my thoughts on your grievances:
1. Agency is not giving Home delivery > Home delivery is not a mandatory service from the dealer. But if he is not giving the home delivery, you'll not need to pay for the same. So your refill charges will be reduced by approximately Rs. 10.
2. Can you rephrase your question? I'm sorry that I couldn't understand your question. BTW, At the time of refill you are expected to give back an empty cylinder. If you have two cylinders and one is empty and the other is still in use, you can return the empty cylinder.
3. Gas refilling is subject to availability of the cylinder. But if your agency is taking unusual delay in refilling you can always contact IOCL authorities and place a complaint with them.

Below are the details.
1. At the distributorship level
a. Meet the owner of the distributorship and submit a written complaint about your problem.
b. Take acknowledgement for the same.
c. Give a day or two for the solution.
2. At Area/Divisional office level:
a. If not satisfied with solution above, meet the customer service cell officer of the Oil Company
b. Or meet the Area Manager or the Divisional Manager on a designated time and day, the details of which are displayed at these offices.
3. At State level:
a. If not satisfied with solution above, meet the Senior officer in charge of LPG at the state office of the Oil Company.
b. Or meet the STATE LEVEL CO-ORDINATOR FOR PETROLEUM PRODUCTS on a designated time and day, the details of which are displayed at these offices.
4. At Regional level
a. If not satisfied with solution above, write to the PRO at the Regional office of the Oil Company.
b. Or write to the REGIONAL LEVEL CO-ORDINATOR FOR PETROLEUM PRODUCTS.
5. At Head office level:
a. Write to General manager (LPG) of the Oil Company to which your distributor belongs.
6. At Ministry level:
b. Write to the Secretary, MOP & NG, Government of India, New Delhi.

You can also contact the customer care cell Toll free number[protected]

INDANE CONSUMER REGISTRATION — DELAY IN PROVIDING LPG CONNECTION

DEAR SIR,
I had booked for ne LPG connection in Gurgaon in April 2008. The Reciept no is 26197 & date of booking is 24/04/2008. It's really surprising that even after 4 months I did not get the connection.

Mayank Dubey

Indane / Lpg — Inordinate delay in LPG delivery

I (Jitesh Bhattacharjee) and my father-in-law (Bijoy Krishna Roy Choudhury) have two LPG connection with Sandhan Gas Services (distributor's code:[protected], Guwahati, Assam. Our consumer nos are 7819 and 17426 respectively.

Both o[censored]s made booking for an LPG cylinder each on[protected] but till date[protected] the supply have not been executed on one pretext or other. This is a recurring problem with legal consumers whereas LPG cylinders are found in abundance outside at a much higher price. This problem can be solved overnight and I have a very easy solution to end this problem for ever but I am pretty convinced that at the authority level there is hardly any concern about the problem.

Is there anyone who can address my problem as this issue causes undue anxiety on a recurring monthly basis. If this is not the correct forum can someone guide me to the correct forum for redressal of my grievances?

Hoping for an early response.

Jitesh Bhattacharjee
'POLARIS'
32, Hill Avenue, Dakshinpara
Binovanagar, Guwahati-781018
Ph.[protected]/[protected]

Dear sir,
it is requested to u that i m residing in mayur vihar phase 3, i applied for new connection, but they demand for bribe to give the new connection.they are giving the cylender in black in 550rupees.they are providing the cylender domestic to hotel owners.the agency name is madhu gas agency vardhman plaza mayur vihar phase 3 delhi-110096 indane gas agency.plz take action immediate.peoples are very depresss by the agency peoples.they are very rude. help all o[censored]s.thanks

Indane / Lpg — suspect pilferage in the gas cylinder

We suspect pilferage in the gas cylinders at annapurna gas agency, A block market, vasant vihar, New Delhi. The cylinder empties much earlier than the cylinder got from another agency.

(A-11, Main Road, Johripur, Karawal Nagar, delhi-94)
Through this mail i want to tell you that the mentioned gas agency'serviceman is not doing their work properly. They sell the filled gas cylinder to the blackmarcketers & some unlawful elements for their profit without thinking about the regular customer of indian gas .For this sake they tell the wrong booking no. to consumers & sell their no."cylinder to the above mentioned .This does not come to an end at this also .
Their behaviour is very bad also.They talk to the customers in a very rude way. It seems that the phone of this agency is only for formality as they do not recieve it for more than 10 min.in a hour .
therefore sir plz look into the matter as soon as possible & make us feel that govt. sector is also worth of beliving .
Employer of Akash Gas Agency's behaviour is very bed. They give the late delievery & black marketing. I booked the gas sylinder 12 days ago, but the sylinder is not delievered to my home. I went the Akash Gas Agency to take the cylinder after 5 days of booking date but they not give me sylinder. I have only one sylinder. What am I do, tell me.

Name Sangeeta
Booking No. 621
Ph: [protected]
My Name is Kunwar Singh brother of Sangeeta

Indane / Lpg — DELAY IN PROVIDING NEW CONNECTION

Myself Nilotpal ,perform registration for new gas connection on[protected], Reg no-[protected],in Maheswari gas agency,9/209,DDA FLAT MADANGIR,NEW DELHI,But still now i m unable to get connection.plz help me to get new connection without delay.mob-[protected]

Indane / Lpg — Home delivery denied

Dear Sir
I am Narinder singh a consumer from Majitha Road(consumer no 18090) Amritsar
Gurvinder Gas Agency on majitha road is not giving home delivery of refill on the pretext that delivery boy is on leave since Jun 2012 and compel consumers to collect cylinder from their Godon which is about 2km away. They are not at all considering it their responcibility and give the same answer to female consumers.Pls advise them they are rendering a service which is paid in advance not a charity bussiness.
Thanks
Narinder Singh