Indian Oil Corporation [IOC] Complaints & Reviews

SIR,
On 13 Aug, I had booked a cyllinder with Sai Venkta indane gas agency madhapur hyderabad. My consumer number is 144787. Till date, the same is not delivered to me. When I went(2-3 times) to the agency to enquire about it, they said tomarrow we will delivered . But still i didnt get cylinder.I request you to please look into the issue.

THE PHONE NUMBER 27242584 OF M/S BLOSSOMS ENTERPRISES, MODEL TOWN, DELHI, IS NOT ACCESSIBLE ALL THE TIME. EITHER IT IS BUSY OR NOBODY PICKS UP THE PHONE. IT BECOMES VERY DIFFICULT TO CONTACT THE AGENCY FOR REFILL.

I am a subscriber of Indane gas through Roorkee Gas Agency. I have several grievances against this dealer as follows:

1. Although it is said in the website of IOCL that purchasing oven is not compulsory when taking a new connection, I was forced to buy one from the dealer. Else they refused to give me the new connection. I had two ovens earlier and now being forced to buy a third one. Moreover, the oven that was sold to me is defective having gas leakage problem. I complained to the dealer about it but they have not sent anyone for servicing yet although the problem is a serious one which may even amount to a large scale accident.

2. The main problem is with the time they are taking in delivering refill cylinder. I booked for a refill two weeks back but have not received it yet. During the booking they said that it will be given in one week time but it is now 1 + 1 = 2 weeks. The problem is that they don’t give any tentative date of delivery in writing. What I have heard is that they sell these domestic gas cylinders to local restaurants and dhabas at a higher price thereby delaying supply to our homes. With only single cylinder connection and without any cooking for last two weeks, my life with family and children is certainly becoming very difficult.

3. In the face of such problem, I wanted to apply for double cylinder connection but the dealer bluntly refused saying there are too many people in the waiting list. I don’t understand why and how can they refuse to take my application. I can also be in the waiting list as well.

4. Finally, I would like to say a few words about the attitude of the people working in the dealer’s office. These people are very rude and don’t have the minimum manner to talk to the customers properly. They also don’t have the minimum courtesy to pick up the phone. So all the time I have to walk down to their office for any sort of enquiry although I don’t like to talk to these rude people face to face.

-- Prof. D. Ghosh
IIT Roorkee

Dear Sir,

I arun kumar residing at Shimla, H.P. facing great problem related to the getting gas connection. earlier, I surrendered my gas connection at jaipur. Whenever I went to Indane gas agency with my transfer vouchers for connection in Shimla, they told me that currently vouchers are not available with them as company is not supplying them with required vouchers. this is going on for the last one month.

I become very frustrated. Would you please tell me when IOC shall supply these vouchers to distributors in Shimla?

I hope that you will definitely entertain my request.

Thanks and regards,
arun kumar,
Block-42, C-593, New Shimla,
Sector-3, Shimla(HP)

I am consumer of indane Gas (Sec.17 Panchkula Gas Service) for last 10 years. Now a days Indane Gas Co. is saying shotage of gas for 20-25 Days.Whereas other Gas Companies like Bharat Gas (Sec.11 PKL), HP Gas Co. (Sec.20 PKL) etc.. they are providing the Gas cylinder after 2 days of booking. I want to know the disparity within Panchkula. Can anybody help ?

I don't get new gas connection from last two & half months even after announcement of distribution of new gas connection from Petrolium Ministry. I am stayed in Kalyan(w), Mumbai. The distributor does not give the exact time for receiving new gas connection. So please look into this issue and let me know when i will get new gas connection of Indian Gas for Home Purpose.

Instead of 20 days, now distributor take 30 days for the delivery of fresh cylinder. This particular distributor will not deliver even after a gap of 35 days, even after repeated calls. They also try to keep their phone engaged for the full day so that no consumers should get access to that. LAst delivery of cylinder was July 19, 2008. I booked for fresh cylinder on the following week. They were supposed to deliver me new cylinder on August 19, 2008. But they postponed it to August 22, on the grounds that they have delivery t this side only on Fridays. But till today they have not delivered it[protected]. Now if i have to get another cylinder I have to wait 30 days from here.

I am a LPG gas consumer no.15963, I deal with M/s Panchkula Gas service, Sector-17, PANCHKULA, who are the distributor of my area. Continuos dialing is required, if someone is fortunate then booking will be done. But there is no surity of Cylinder deleivery even after 10 days. Again dialed, then it was told to be deleivered within next two days. But unfortunately not delievered evev after 15 days...

MISMANAGEMENT OF LPG WAITING LIST WHILE DELIVERY OF LPG.
NON GIVING/MAINTAINING OF COMPLAINT/SUGGESTION REGISTER.
NON DISCLOSURE OF WAITING LIST NUMBER UPTO WHICH THE DELIVERY WAS MADE.
ARROGANT REPLIES TO OUR QUERIES
THE ADDRESS OF THE AUTHORITIES FOR RECEIPT OF COMPLAINTS ARE NOT PROMINENTLY FURNISHED (MENTIONED IN A DOOR WHICH IS PARTIALLY CLOSED BY THE DOOR.
LPG DELIVERED TO THE AGENCY PREFERRED PERSONS DISREGARDNG THE WAITING LIST.

A man named parmar(surname) of Shree Nrusinh Krupa Gas Agency, Akota Vadodara did not issue gas to us. He misbehaved with my mother and told to bring ration card which takes a lot of time. He did not give any notice and was taking undue advantage of his position. Ration card was not available to common man here till now and it was for low income group. That gas agency man should accept other I.D. Proof. What should I do now. To whom should I approach. Please provide me the Consumer Care's Number of IOC of Vadodara Range

New Connection Required
Sir,

I am from Hyderabad, i live with my family and i was cooking with kerosene stove. but due to inconvenience of kerosene, i want to take new LPG connection tell me what to do and where to go for new LPG Connection.

Thanks
B P Patro
[protected]
Dilsukhnagar
Hyderabad

We have one indane connection, which is in my father's name. I wanted to transfer it from Orissa to Bangalore.
When i contacted Bnagalore Indane Gas agency, Executive said your father present require for this transfer.
where as my father health condition bad and unable to walk properlly, how it is possible for him to come ?

Request to pls address this issue on priority basis.

Rgds,

I have been a customer of indane gas since the year 2001. Being a PSU employee i have been tranferred all over india and now i am in chennai. M/s Prasanna Gas agencies, Korattur, Chennai have denied giving connection on transfer voucher stating that ration card is mandatory for gas connection.

I am in projects dept. in Oil Industry and am transferred frequently and is impossible to obtain ration card fulfilling formalities of every state governments.

I understand from the authorities that in these cases as mine there is grace period of 3 months for obtaining a Ration card/ NOC from civil supplies dept.

These gas agencies hidding the facts are harassing consumers while offering cylinders at a higher rates.

After several pressures and after giving undertaking to submit NOC they have given me connection with two cylinders(C.No:29303) but now they are denying for refilling. People receiving the booking show their least concern about customers and most of the time calls are disconnected with out any information.

I wish somebody initiate to educate and advice the M/s Prassanna gas agencies not to harass consumers for no reason.

sir,
maneesha gas, near deepmala hospital, chaupla road, bareilly APNE AGENCY SE CYLINDERS KI BLACKMARKETING KAR RAHE HAIN. INHONE HAMEN EK CYLINDER BLACK MAIN 500/- MAIN DIYA HAI. HAMARE GHAR MAIN PICHLE 18 DINO SE COOKING GAS KHATM HO CHUKI HAI AUR 07/08/2008 KI GAS KI BOOKING KARI HUI ABHI TAK DELIVER NAHI HUI HAI. COMPLAINT KARANE PER KEHTE HAIN KI ABHI 15 DIN AUR LAG JAYENGE. IS TARAH SE KAI AUR BHI CUSTOMERS HAIN JO KI PARESHAAN HAIN. YEH SARA KAM AGENCY KE SHOWROOM PER BAITHI HUI MADAM KARATI HAIN.SO PLEASE HELP US TO RESOLVE MY PROBLEM.

I am the user of Indane LPF gas cylinder(Consumer no.12372) through Subh Laxmi Agencies-Shakarpur. I have booked Gas on 20.08.2008 and Delivery boy bring the cylinder on 21.08.2008 around 4.30 pm. He has hanover the cylinder and taken the empty cyclinder while checking the cyclinder we have observed that cyclinder was in lekage condition and we have asked them to replace the same. He has taken the cylinder for replacement but he has taken...

Dear Sir,

I registered a gas cylinder on 25th July 2008 at V.S Gas Agency, Mohindergarh, which is not delivered till now. (21st August, 2008)
On telephone they say gas has been sent from there store and this is delivery man's mistake. Delivery man says that they (V.S Gas Agency ) did not give any gas registered to me.


Registration No. is: V13355
Booking No. is: 631

Vipin Goyal
S/o Sh Vinod Kumar Goyal
Satnali Mandi
Mohindergarh
Haryana

The Venkat Sai Agency - Indane Gas distributors are teh worst in terms of teh service offered by them.
They neither pick up teh phone, nor do deliver the cylinder on time.
Never befor e15 days.

Sir,

we have booked refil on 13-08-08 @ Rajesh Gas Ajency, Madhavaram, chennai. phone[protected] and our LPG Reg. no is RG - 9526.

But they say its not booked because on that day compter is not working. it already 12 days . there is no LPG in our home. Please help us.

Regards
venkatesan - [protected]

R/Sir,
I am the customer of ( ELA GAS AGENCY V.DS.MARKET
SEC- 93 NOIDA ) . Sir my consumer no is 9761 . thre four days ago i recived the lpg filled cylinder 14/08/08 as weight (16.3 /14.2 ) when i did weight of that cylinder the weight of cylinder only 26 Kg. then i complained in agency they assured me replaced other cylinder against that cylinder but no action taken by agency against or no replaced cylinder by agency stiil 20/08/08. so you are reqested to look the matter and do needfull.

Thanks.

SUNIL SINGH
291-B SK-2 SECTOR - 93 NOIDA
G.B.NAGAR
UTTAR PRADESH

From :Consumer No. 3505, National Indane Services, Opp. Premier Ground, N. Kalamassery, Code : 4986232, Ph.[protected]

I have booked for LPG cylinder on 30/06/2008 with booking No. 4538. Till date (ie. 20/08/2008), cylinder has not been supplied even after several times remindings. Vehicles/persons coming with cylinders in front of my house several times simply skipping/hiding. It is strongly suspected that they are selling my cylinders in 'black'. An early enquiry and action against the said agency is requested for.
20/08/2008
M.P.Eldhose