Indian Oil Corporation [IOC] Complaints & Reviews

1. it has been long standing practise of m/s subhchandni gas service, patna which charges Rs20/- for booking refills by phone and Rs.10/- by booking through messangers.
2. that the agency had refuses to book the gas refiils on 9th july simply because i had not purchased coupons.
3.that the practise adopted by this particular service is arbitrary and illegal only to extract money for customer.
4.it is therefore requested to take proper action against m/s subhchandni gas{domestic} service, patna so as to stop such malpractice causing inconvience to your old customer


NAME: DR KN PRASAD
ADDRESS: BIRLA MANDIR ROAD, PATNA-800001
TEL NO:[protected]
DATED:17/07/2008
PLEASE TAKE STRICT ACTION.

THANKYOU.

Dear Sir/ Madam,
I am a Central Government employee, working as Deputy Director in Survey of India. I have recently been transferred from Bhubaneshwar to New Delhi as Joint Director of DSSDI Project, which is a top-priority time bound project of Delhi Government and Survey of India.
Consequent to my transfer I am residing at Mehrauli, New Delhi. I approached with my Transfer Voucherissued by Kleen Gas Agency, 26 SCR, Kharvel Nagar, Unit III, Bhubaneshwar, to nearby LPG Distributors but my experiences with them have forced me to lodge a complaint for redressal of my problem.
To begin with, I approached Sona Enterprises, Masoodpur, Vasant Kunj, New Delhi on 5-7-2008 with my Transfer Voucher and NOC Affidavit as my Residence Proof. After inspecting my documents, I was advised by the proprietor to bring a Certificate of Residence duly issued by my Department (Survey of India) and assured me that the Gas Connection will be issued immediately on submission of the Certificate. I contacted M/s Sona Enterprises over phone immediately on collection of the desired cetificate from my Department. But surprisingly, as soon as I informed them that I am ready with the Certificate and am shortly starting towards the Gas Agency for completion of formalities, they turned a volte-face and told me that there is instruction from Indian Oil not to issue any Gas Connection on Transfer.
Again, I approached M/s Sai Sharma Gas Agency, Secor P, Pocket 1 Vasankunj, on[protected] Phone nos.[protected], 26134492, [protected]. The Agency inspected all my documents and found them in order, but expressed their inability to issue me Gas Connection immeditely, as they were short of stationeries and advised me to come on Monday[protected], but only after confirming over phone.I contacted them over phone in the morning of[protected]. They informed me that they have still not got the stationery and asked me to contact in the afternoon. When I contacted them in the afternoon, they suddenly changed their tone and expressed their inability to provide me Gas Connection against my Transfer Voucher in near future saying that they have been instructed by Indian Oil not to give any connection on Transfer now.
Such attitude of the LPG distributors is putting me in immense mental agony. Even though I have come here on Urgent Task of Government, such dilly-dallying tactics of the distributors is also preventing me from fully concentrating on my job in hand.
I request you to kindly look into the matter and instruct M/s Sai Sharma, Vasankunj, who are the LPG Distributors in the locality I reside, to immediately provide me Gas Connection against my Transfer Voucher. I shall be greatly obliged if you kindly inform me regarding the redressal of my grievance at my e-mail ID [protected]@yahoo.com.

I want to take a new gas connection at Hyderabad. But, since 5 months I went to one of the Indane Gas Agencies near to my recidencial area and they are telling that we dont have any new gas connection right now. Every week I enquire about the new connection but they telling like this way.

The agency had delivered a cylinder on 12th of July 2008 as I had booked a few days before. But the stock they had delivered had a problem as i observed on the next day[Sunday].

On the next working day i.e. on monday 14th July 2008 I raised a complaint on this issue with the agency.

The reply from them is they will be sending mechanic for rectification.

Today it is 16th of July 2008 and their answer is the same [they will be sending immediately]. I am calling on daily basis atlest once in a day since[protected].

If this is the case what do you mean by service; If possible don't give wrong commitments.

Regards,
Mahabaleshwar
Mobile:[protected]

Dear sir,
This is to inform u that M/S Sonali Gas Agency Kateya, PO- Kateya, Dist Gopalganj (Bihar) has made a regular practice to provide the Refill Cylinders after complition of 60 days only from its last issue. Whereas we know that as per IOC regulations after 21 days of last receipt refill cylinder can be obtained.and he is supplying LPG to domestic consumer 5 kg less than its standard weight too.We request your good self to take immediate action against them.

Thanks& regards
Anoop Dwivedi
Vill. Banaraha, PO Sohanaria Dist- Gopalganj (Bihar)
Mob. [protected].

I am a public Sector Employee, recently shifted to faridabad and living in Sector 41 Faridabad. I wanted a new domestic gas connection from Rama Gas Agency, sector-21 C, Faridabad, Haryana. I completed all the documentry obligation, but the agency is not saying that new connections are closed now a days, i have also talked to Indian Oil field officer of the area but he is also saying the same thing.
Please help me as soonest possible as it is basic requirement for living.

Sir,
We have booked Indane gas cylinder in delhi. The cylider was delievered to us (voucher no.220204). After 1 hr we noticed that cylinder is leaking. The very moment we complaint to Indanr helpline to replace the defected cylinder before any mishappening. We try to opem their website www.ioclbiz.com, but it also not opening.

We call them 4-5 times and visited them, they always said we are coming in next 1 hr. But that 1 hr never came.

We got irritated we the service of Indane gas.

Please tell us what we can do.

I am a customer of indane with customer no 13953 and have been registed with neelkanth Gas New delhi . I booked my gas cylinder since last two week, till 12 July 08 with Indian Gas toll free service (No-1260). No delivery has been made by the agency. I request concern authority look in-to this matter.

Looking forward from your side.

Thanks a lot in Advance.
Sharad Kr Agnihotri
RZK 15-A Main gandhi Mkt
West Sagarpur, New Delhi-46
Mobile- [protected].

There is a serious problem about non-delivery of gas cylinder. I have been facing this problem innumerably. Complaining once & then getting one cylinder after much head ache is not the solution. I want to know waht is the way to set right these gas agencies for Indian Oil Corpr? Is there a compaint number where one can compain about them?

I am a resident Of Jhansi, I am taking my Indane Gas cylinder from"BUNDELKHAND GAS SERVICE".

I HAVE BOOKED MY CYLINDER ON 22/6/08, BUT TODAY I.E 13/7/08 I HAVE'NT RECEIVE MY CYLINDER.
THE AGENCY NO.IS [protected], [protected] & IT IS ALWAYS BUSY NO ONE LISTENS THE COMPLAIN.

SO DO HELP US MY NO. IS [protected], MY CONTACT DETAILS IS B-70 AVAS VIAKS COLONY, JHANSI.
MY COSTOMER NO.IS TSB1042 AS IN MY BOOKING DIARY.

THANKS
PLEASE DO HELP US.

sir, i would like to inform you that i am having gas connection by the name miss ritu pandey i am having my connection with ram raja gas service in jhansi . sir from past 15 days they are troubling me by not changing my leak cylinder, i have call them several time and told my complain they dont listen to it, they always give excuse that their is no cylinder in the company because there is sortage and reffling is not coming, so sir it will be very kind of you to solve my problem as early as possible. my gas connection no is r-1599 name ritu pandey

I had taken transfer voucher (No.-0068477, dt-26/07/2006) from Durgachak Gas Agency, Haldia west bengal for transfer of my domestic Indane gas connection from haldia (W.B)To UdaiPur (Rajasthan)
Since in Udaipur i was residing in remote place & cokking gas was provided by my company, I had not submitted the TV to indane gas dealer & not taken connection there.
Recently I had been transfered to Rajgangpur, disst-Sundargarh (Orissa) & now here local Indane dealer M/s Rajgangpur Gas agency not accepting my TV & not issuing me gas connection and telling that this connection is expired
I an helpless, Kindly assist me to get renew my connection
regards,
Brajesh Kumar Chaturvedi
Qtr. No.-3/93
OCL Colony
P.O.-Rajgangpur
Distt-Sundargarh
Orissa-770017
Mob-[protected]

Sir,
I have registered for new domestic gas connection on 15.05.08 at Kishor Gas Service, 311/15/3 Prince Anwar Shah Road, Kolkata (West Bengal), My booking sl no. is 88, Number: [protected].
I have made several contact to the office after booking but only one response is getting "New connection is not started" althogh i read in news paper on 3rd week of may that new coonection is available with revised rate.
So kindly give me message through mail why it is getting too much late.
Yours faithfully

Arvind Kumar
Gr Floor,
39, Russa Road (south),
3rd lane kolkata-33
(West Bengal)

I am the consumer of indain oil LPG having a cosumer No 35884 attached with Kanpur Gas & allied agencies having it officice at The Mall Kanpur .This disrtibuters is indulge in converting the domastic cylinders into commercial one by refilling the commercial cylinder from the domastic one and openly selling it for the commercila use while in other hand the domastic consumers are not being supplied in the name of shortage at comapny lavel .he is selling a self printed slep at the cost of Rs 50 /when I refused to by it the distributer has net been supplying me lpg for last three months .the distributers shows his self a congress party leader and claims that no officer is able to do any thing against him, even alok chowdhery IOC officer knows the facts but he never intertains any complaint against him, whether it is madatry to by the slip at cost of Rs 50/ frim the disttributers ? whether there are no rules to control the malpractice ? whether the person shows his self as congress leader has right to black marketting and non supply or to create the shortage in the name of comapny poloicy ?

I under signed is a consunmer of indane gas company and my consumer number is 2250 i am a consumer of M/s Omkar Indane Kundalwadi and resides at biloli. M/s Omkar indane kundalwadi supply the gas cyclinder at biloli through sub dealer.
on dt. 5.7.2008 one Gas cyclender of 14.5 kg was supplied to me and subdealer demanded me of Rs. 372 for one cyclender of 14.5 kg. I have asked him for receipt but he has not given to me for Rs. of 372....

For last 2 years Nicolian Enterprise (#22/11 Double Storey Ramesh Nagar H.O., Delhi - 110015, Phone:[protected], [protected] has been creating lot of problems for us from the stage of booking the LPG cylinder to actual delivery. First of all they have changed their telephone numbers quite a few times, and even you are able to manage the latest phone list of the dealer, two ladies sitting there will not pick up your phone inspite of multiple dial efforts from different numbers. I have tried this by visiting their shop last month and dialing their number and in-front of me the bell was ringing and they were busy chatting and not bothered about ringing bell.

When I confronted them with this qurey, they had no answer. Subsequently I was given a booking number and delivery in 2-days. But I have to personally visit them thrice physically over next two weeks to get the actual delivery of the cylinder. Today again I am dialing their numbers [protected] since morning, which either keeps on ringing or they will switch off / disconnect the phone after 1-2 rings, leading to phone out of service area message. I am having a feeling that probably cylinders are being sold in black market with consumers running after them for the delivery.

Will appreciate if you can look into this on priority and get the problem fixed.

Regards
Manoj

Sir, my name is bhola ram sharma. Resident of sonauli, nautanwa dist maharajgunj, U.P. I have gas connection from nautanwa gas service .my customer no. is 8145. From twenty days this firm has stopped gas booking via phone . They don't pick up and say it is not working. When we in to office to book which is ten kilometeres they say they don't deliver at home but we have to pick from agency.Either we book from a person at sonauli who will collect advance amount from us, maintain our record there and deliver the gas there. I don't understand they don't book us directly. Don't give us booking slip . Don't deliver us directly .But someone on their behalf taking advance amount from us plus some extra do the same thing and deliver the gas by agency's vehicle . Can you explain what is this. Is this right? Other customers also face the same problem. But to whom we complain. Customer care no. given in slip don't work. How to solve the problem?Please help . Your's sincerely bhola ram sharma po. Sonauli dist. Maharajgunj U.P.

Today there is a major problem in my house. The Indane gas cylinder is leaking. There is no one picking the numbers whatever near to my area (Bangalore - Sahakaranagara) I am trying since 4:00 pm today afternoon. I also tried to search in WEB but there are no emergency numbers

http://www.iocl.com/Products/Indanegas.aspx

Not sure what to do. If anyone finds, please send me an email

Dear Sir/ Ma'am,
This is Sarat Kumar Asuri from Ahmedabad. I am trying to get a New Domestic LPG Coonnection for the past 3-4 months, but inspite of my repeated requests, I am still not able to get one.
I have contacted different Gas Distributor Agency, Shilp Indane Gas Agency and Santosh Gas Agency and have even contacted the Local Indian Oil's Office, and have also submitted an application for New Gas Connection at Santosh Gas Agency, but have not been able to get one till date.
Kindly help me out as I am facing a lot of problems on account of this.
Regards,
Sarat Kumar Asuri
[protected]

LPG cylinder is not delivered to me inspite of several followups .
My LPG Distributor - M/s Mangalam Gas Agency, Gautambuddh Nagar, Noida is registering the call for delivery of LPG cylinder but not physically delivering the cylinder . almost since last 11/2 months i am registering the call . everytime the response is -you will receive the gas in 2~3 days, but in vain .
Call is registered 3 times, but cylinder not delivered .
Even there customer care officer is not picking up the phone .

my details are :
Name : Shripad
Consumer no. : M18278
phone no. : [protected]
address : H-17, Gama 2, Greater Noida
U.P -201308